Effective Employee Discipline

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Gloria Murphy
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1 You ve tried everything, and nothing works. Your tough employees just aren t turning around. Get the help you need at: Your Workshop Bonus When discipline just won t cut it: Terminate s Do you find yourself worrying about Navigating through the legal minefield of discipline Terminating an employee who just doesn t want to change Your delivery: Is it too harsh or too soft? Getting a commitment from your employees to really improve What to say AND what not to say Poor employee performance is one of the toughest issues you face today. From lost productivity to low morale, keeping poorperforming employees on staff can cost you big in time, money, and energy. Get the skills you need to handle these employees once and for all at this workshop. DOCUMENTATION: You ve been told it has to be done we ll tell you what and how to do it. Enroll online at or call

Put an end to poor employee performance once and for all! Learn the secrets behind the latest discipline strategies for immediate, effective results.

Yet, one of the hardest responsibilities you face as a manager is disciplining Trainer was personable, encouraging, and full of resources. B. Devaul AR Supervisor Inspiring on all levels. M.

Cook HR Coordinator I learned A LOT about dealing with different types of employees. L. Horton Lead Operations This was an excellent seminar.

2 Put an end to poor employee performance once and for all! Learn the secrets behind the latest discipline strategies for immediate, effective results. OOSo you ve got an employee who has a performance problem. You ve tried everything coaching counseling nothing works. You know it s time to draw a hard line. Yet, one of the hardest responsibilities you face as a manager is disciplining Trainer was personable, encouraging, and full of resources. B. Devaul AR Supervisor Inspiring on all levels. M. Theel AR Supervisor I enjoyed [the trainer s] examples and real-life situations. I will definitely recommend this training to other coworkers. C. Cook HR Coordinator I learned A LOT about dealing with different types of employees. L. Horton Lead Operations This was an excellent seminar. I m recommending it for all new supervisors at our company. J. Meyers Computer Support Supervisor It was informative, enjoyable, and worth my time. J. Brown Senior Consultant employees. And with good reason. It s an intimidating process that can put anyone on edge. The stress and anxiety of not knowing what to say or how to say it. The fear of saying something against the law. Put your mind at ease. This can t-miss workshop shows you the essentials behind effective and legal employee discipline. End the frustration and stress that come with disciplining employees Let s face it, discipline isn t a favorite among managers. It involves conflict and disagreement with someone who usually thinks they ve done nothing wrong. And if you re like most people, you d do anything to avoid a conflict situation at work. This powerful seminar arms you with the skills you need to discipline employees without a bunch of hype. You ll learn dozens of what to do when strategies what questions you should ask yourself before starting and how to take a firm stand without coming off as too hard. From documentation to termination, get the information you need to take action legally and fairly If you re worried about the law when you make plans to discipline, you aren t alone. After all, one wrong word could land you in court. When you attend this seminar, you ll learn how to protect yourself, your organization, and your employees. You ll learn firsthand the mistakes that can land you in court and the laws you must know behind documentation and termination. You ll walk away with the knowledge you need to approach every discipline situation head-on, with confidence. Don t wait until you re at the end of your rope enroll today! As the manager in charge, you re responsible for the success of your employees and your team. If you let problems go unaddressed, you re hurting yourself, your team, and your organization. Get the skills you need to handle tough employee issues once and for all. Enroll now while seats are still open. Ask Yourself: Do Any of These Situations Sound Familiar? Check yes to all the ones that relate to you. YES NO 1. Too much of your time is spent addressing the same performance and behavior problems again and again. 2. Every time you try and talk with an employee about her performance, she immediately gets defensive and gives you a list of excuses. 3. The negativity in your department leaves you feeling drained. 4. When you confront an employee about performance issues, the situation only gets worse. 5. You re hesitant to discipline anyone for fear that you or your organization could get sued. 6. You know you have an employee who will overact with anger, tears, or worse no matter how nice you are. 7. You ve inherited an employee with past performance problems, and you don t know where or how to start fixing the situation. 8. You have an employee with a bad attitude, and you aren t sure how or if you can discipline on that issue. He is fulfilling his job duties, after all. 9. Apathetic employees are dragging down morale, and you ve tried everything to get them motivated. 10. You have employees who are talented, with tons of ability. Yet, they just don t care, and their work performance is starting to suffer. You know more than anyone that working through these problems and frustrations can be a nightmare. Knowing how to begin a discipline session and knowing what to say are stressful at best. But if you checked yes to even one situation above, you know you need the solutions and strategies that this workshop can give you. Full of how-to s and legal information, this seminar is guaranteed to show you how to conduct an effective discipline session for positive, lasting results. Enroll now at or call Don t keep these secrets to yourself! The Team Training Discount Makes It Easy to Share! You can share this workshop and its incredible tools with your coworkers at a fraction of the cost. When 3 enroll from your organization, a 4th attends free. It s an unbeatable discount you won t find anywhere else. In this informationpacked workshop, you ll learn a step-by-step process for handling discipline issues with less stress less frustration and more success. OOO This Workshop Focuses on: Practical Solutions for Handling You ll learn the keys behind effective discipline, and not just strategies for making it easy and less stressful. You ll get hard facts and proven solutions guaranteed to make your discipline session effective and successful for you and your employees. You can leave your textbooks at home. Getting Your Toughest Questions Answered You ll have the opportunity to ask your expert trainer tons of questions during the workshop. And no matter how unique your situation is, you ll get answers to your questions. Plus, you ll have the chance to learn from your peers and share your own insights as you work together on solving one of management s toughest issues. Helping You Avoid Legal Hot Water Get legal updates on the complex laws surrounding employee discipline. From termination dos and don ts to documentation regulations, this workshop covers it all. You ll have the confidence and know-how you need to protect yourself, your employees, and your organization from the threat of litigation. 2 Enroll online at or call Group Training Discount: Enroll 3 from your organization, and the 4th attends FREE! 3

OOOOO Workshop Agenda I picked up some new perspectives and some valuable tips. S. Scraper Financial Manager Fantastic is the only word that comes to mind. D.

3 OOOOO Workshop Agenda I picked up some new perspectives and some valuable tips. S. Scraper Financial Manager Fantastic is the only word that comes to mind. D. Abel DBA III I feel that ALL managers and supervisors should take this training. It really helps in the long run. J. Sallins Shipping Supervisor The trainer was very knowledgeable and provided some great real-world examples. Andrew Annesi ECC Site Manager This was the spark I needed to get back to the office and contribute to some positive change. Well done! Jill Winiatowski University of NY, Buffalo It was very informative and a great learning atmosphere. Darren George Production Supervisor The material was invaluable! I enjoyed the speaker s approach to the topic. Jan Kelsch Master Product Planner Workshop Hours: 9 a.m. 4 p.m. Registration begins at 8:30 a.m. Understanding Nonperformers: Why They Don t Do What They re Supposed to Do Top 10 reasons that employees don t perform Attitude issues: Understanding the causes Uncover the traits of underperforming and difficult employees Won t do vs. can t do : Knowing the differences Find out if your policies and procedures are the cause or the solution Setting the Stage: Key Considerations of Know when to begin official disciplinary action and when to let it go Understand the difference between coaching and discipline When to use the 3 types of disciplinary action Outlining the possible consequences of discipline The 4 most common discipline errors and how to avoid them Evaluate your handbook when considering disciplinary action Establish a misconduct policy that is legally sound and fair Taking Action: Conducting a Session That Gets Results Understand the difference between positive discipline and negative discipline How to address the issue without pointing fingers and placing blame Reactions you can expect from your employee and how to address them How to address poor performance AND still leave their self-esteem intact Signals that let you know your discipline is on target When it s the last warning: How to be specific and firm The Keys Behind Successful Performance- Improvement Plans Performance management: does not equal punishment Open the lines of communication now and in the future Avoid making promises about the future and the negative impact of doing so How often you should follow up on performance plans Get a written agreement from your employee What your performance plan should include and what it shouldn t Dealing Proactively With Specific Performance and Attitude Problems How to analyze bad behavior so you can formulate the best response Deal with complainers: Tips for turning them into positive contributors Cynics and naysayers: A plan for building their trust and cooperation Rule breakers: How to set boundaries and establish consequences Excuse makers: Cutting through their smoke screen to get to the heart of the problem What to do when you inherit an underperforming employee Legally Documenting the Disciplinary Process Know what you should document Whom you should involve in the documentation process Use the right words in your verbal and written warnings Over-documentation: If you re guilty and what it means in court How long you should keep your documentation The Top 4 Legal Issues of Protect your organization for legal ramifications Know the laws that could impact your process How to protect confidentiality and employee privacy How ADA, FMLA, and workers compensation can impact your disciplinary process When All Else Fails: Terminating s Suspension vs. termination: Knowing which you should use 7 questions you should ask yourself BEFORE considering termination Prepare for the termination meeting: Whom and what you should include What you should and shouldn t say Avoiding wrongful-termination lawsuits: What you must know to protect yourself and your organization Cushioning the blow: Dismissing people from their jobs with dignity Damage control: What you should say to the rest of the staff when an employee has been terminated Workbook Special Section: Top 7 Strategies to Remember When Disciplining an The Top 7 Tips for Disciplining an When you attend this workshop, you ll get the top 7 tips you ll want to remember when disciplining an employee. This essential list is the perfect cheat sheet to use when planning a disciplinary session. Even better, it s perfect for discipline issues that have to be addressed immediately. This incredible resource is included in your workbook an invaluable desktop resource full of the ideas, tips, and strategies you ll get at this workshop. Add your notes and you ll have a reference guide to turn to time and again. They re both free when you attend today! 4 Enroll online at or call Group Training Discount: Enroll 3 from your organization, and the 4th attends FREE! 5 Workshop Bonus

We can bring this ultra-effective management training directly to your company at a time and place of your choosing, for as many people as you d like!

4 OOOO Bring this training on-site Give All Your Managers the Critical Skills They Need! Our On-Site Training Makes It Easy! If you want all your management team members to have the skills we ll teach you during this unbelievable workshop, don t worry! We can bring this ultra-effective management training directly to your company at a time and place of your choosing, for as many people as you d like! On-site training from National Seminars Group is one of the most cost-effective ways to facilitate your organization s learning and development goals guaranteed! The benefits of on-site training are endless! n We ll customize the program to meet your organization s unique needs n We ll deliver it when and where you want n You get to choose your trainer n You can take advantage of our Preferred Customer Pricing Special To find out more about how on-site training can benefit your organization, contact us today at , us at onsite@natsem.com, or visit us on the Web at 6 Recommended From Our Resource Center The Collection for Managers This powerful collection features two resources guaranteed to make handling tough employee situations easier than ever. Your package comes with: Motivation and Goal-Setting (DVD) How to Handle Difficult People (DVD Series) Item No: EEED508 Retail Price: $448 Your Price: $298 (Save $150!) Satisfaction 100% Guaranteed To order, call or see order form on page 7. To Enroll... Register online at Call toll-free Fax the completed registration form to or Mail the registration form to: National Seminars Group P.O. Box Kansas City, MO Registration Information Our Registration Center is open weekdays from 7 a.m. to 7 p.m. CST. Enrollments taken online 24/7. Group Discount: When 3 enroll from your organization, a 4th may attend for FREE! Check-in begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. Cancellation: If you cannot attend, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge. CEUs: Continuing education credit may be recognized by your professional board. Contact your own board to find out what s required. Call our CEU/CPE specialist at , ext. 3100, if you have any questions. RUCEC is an approved provider of continuing nursing education by the Missouri Nurses Association, an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation. Tax Deduction: The expense of continuing education, when taken to maintain and improve professional skills, is tax-deductible. Please contact your accountant for complete details. FED ID # Enrollment Fee Registration Information Group Discount: When 3 enroll from your organization, a 4th attends FREE! 2. Names of Attendees... (Please list additional registrations on a separate sheet and attach.) 1. Mr./Ms. Title 2. Mr./Ms. Title 3. Mr./Ms. Title 4. (FREE) Mr./Ms. Title n Please send me copies of The Collection for Managers (Item No. EEED508) at $298 each. Add 7% or applicable sales tax to your product payment. Shipping fees are $6 for first item; $1.50 for each additional item; express extra. Method of payment is indicated in step Company Information (Please Print) Organization Address Mail Stop City State ZIP Approving Supervisor: Mr./Ms. Title *Phone **Fax **Your fax number will be used to send confirmation of your registration as well as to notify you of upcoming events in your area. 4. VIP Privileges Program Join Today! Join our VIP Privileges Program and enjoy exclusive discounts and benefits. We ll fax you and your organization first notice of upcoming events in your area, special discounts up to 50%, and offers available to members only. Sign here to join By signing, you and your organization are giving permission for RUCEC to use your fax number to notify you and your organization of upcoming seminars in your area and provide you with special discounts and offers. 5. Method of Payment If you have registered by phone, please record your confirmation number here: Check payable to National Seminars Group is enclosed. Charge to: MasterCard VISA American Express Discover Diners Club Card No. Exp. Date Signature Bill my organization; Attn: (Note: Full registration fee due and payable prior to start of workshop.) Our purchase order is attached (government, educational and health-care organizations only). 6. Important: Your VIP Customer Number *Phone required in case of last-minute changes. Fill in your VIP Customer Number as it appears above the name on the mailing label. (Record the number even if the label is addressed to another individual.) SD, CT, and WV residents, please add applicable sales tax to your payment. If you are tax-exempt, enter your tax-exempt number here: and attach a copy of your tax-exempt certificate. Workshop Schedule 7

National Seminars Group P.O. Box 419107 Kansas City, MO 64141-6107 You ve tried everything, and nothing works. Your tough employees just aren t turning around.

Did you receive duplicate brochures or want your name removed from our list?

Allow 15 weeks for processing. VIP #919-118101-001 Nonprofit U.S. Postage PAID Rockhurst University Continuing Education Center, Inc.

delivery: Is it too harsh or too soft Getting a commitment from your employees to really improve What to say AND what not to say POOR EMPLOYEE PERFORMANCE is one of the

Get the skills you need to handle these employees once and for all at this workshop. DOCUMENTATION: You ve been told it has to be done we ll tell you what and how to do it.

5 National Seminars Group P.O. Box Kansas City, MO You ve tried everything, and nothing works. Your tough employees just aren t turning around. GET THE HELP YOU NEED AT : YOUR WORKSHOP BONUS When discipline just won t cut it: Terminate s Need to correct name, title, or address? Did you receive duplicate brochures or want your name removed from our list? Please fax the mailing label with corrections to (913) or mail to us at 6901 West 63rd Street, Shawnee Mission, KS , Attention: List. Allow 15 weeks for processing. VIP # Nonprofit U.S. Postage PAID Rockhurst University Continuing Education Center, Inc. Time-Sensitive Material Do you find yourself worrying about Navigating through the legal minefield of discipline Terminating an employee who just doesn t want to change Your delivery: Is it too harsh or too soft Getting a commitment from your employees to really improve What to say AND what not to say POOR EMPLOYEE PERFORMANCE is one of the toughest issues you face today. From lost productivity to low morale, keeping poorperforming employees on staff can cost you big in time, money, and energy. Get the skills you need to handle these employees once and for all at this workshop. DOCUMENTATION: You ve been told it has to be done we ll tell you what and how to do it. Enroll online at or call How to handle serious employee behavior and performance issues fairly and legally. Enroll online at or call Your Workshop Bonus When discipline just won t cut it: Terminate s You ve tried everything, and nothing works. Your tough employees just aren t turning around. Get the help you need at:

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