Information Technology. Third Quarter 2013 Primary Information Technology Accomplishments

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Everett Turner
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1 Third Quarter 2013 Primary Accomplishments

2 IT Strategic Accomplishments 3.0 Enterprise Architecture IT Strategic Objectives 3.1 Follow an approved Enterprise Architecture Governance Program - Reference Document: Enterprise Architecture Program Charter Enterprise Architecture delivered components of the Software Development Life Cycle (SDLC) Process Development and which are now providing direct guidance for corporate development activities, ensuring consistency and completeness of architecture principles during system development initiatives. Enterprise Architecture Program updates were completed in several standards and governance areas, providing enhanced, additional guidance to IT staff and others around systems implementation and processes. 3.2 Develop and revise the Citizens Systems and Technology Architecture and Roadmaps for Core Insurance Systems Developed an Antivirus Solution for Guidewire Document Uploads which will provide protections for Citizens systems as Agents, Adjustors and other outside parties provide documentation to Citizens as part of policy and claims document submission activity. A solution was developed to expose specific epas Systems Development environments to the internet in a safe and secure manner to support Clearinghouse usage. This will provide the ability of the Clearinghouse vendor to test and validate the Clearinghouse systems with Citizens existing Policy System. 3.8 Implement an approved System Integration Framework - Systems Oriented Architecture (SOA) Tools and Implementation Developed the implementation roadmap and documented the utilization of the existing Systems Oriented Architecture Oracle Solution as part of the Enterprise Architecture assistance for the Clearinghouse project. 3.9 Develop an Integration Center of Competency for consistency in Systems Architecture The Integration Center team participated and provided input / integration support and solution for the Clearinghouse project, ensuring that the Clearinghouse project maintained a consistent framework and usage as the project has undergone development. Citizen s has developed a centralized security system known as CAG (Citizens Authentication Gateway). This system provides single sign-on capability to the CORE and Clearinghouse systems. In 3 rd Quarter, additional maintenance releases were deployed providing necessary functionality for the CORE 1.0 release and Clearinghouse development. Page 2 of 6

3 4.0 Operational Excellence 4.8 Ensure on-going Catastrophe Readiness Assurance All Q3 objectives for the Catastrophe Readiness program were accomplished. A comprehensive report to Insurance Operations Catastrophe Claims units was completed, with a complete status for each objective, indicating an "all green" status at this time. 5.0 Multi-Sourcing 5.8 Investigate and leverage additional Cloud Computing Services Citizens Enterprise Architecture completed the development of an initial Cloud Strategy for IT systems deployments. This new Hybrid Cloud strategy will guide Citizens IT in the appropriate utilization of 3 rd party technical resources while maintaining secure, scalable and accessible systems deployed to these Cloud environments. 5.3 Perform Resource Planning and Assessment Needs in alignment with - Long Term Data Center Strategy 8.0 Technology The LTDCF Program continues to manage and utilize resources in an effective and efficient manner. Thus far all necessary resources have been anticipated accurately and have been acquired in a timely manner, with on-time, on-budget results for the program. 8.1 Long Term Data Center (LTDC) Program (Reference Document: Data Center Strategic Plan) - Collocation Facility Efforts for Q3 have been focused on execution of the migration plan for production systems to the CSX datacenter. The LTDC teams have completed successful migration of eighteen (18) planned move groups and 110 applications without outage to regular business or disruption of other capital projects (such as CORE). The essence of IT production systems are now in service and protected at the new datacenter, with very few transitional systems remaining. In addition to migration of production systems, the teams continued to perform, in parallel, operational transformations of systems architectures and swing of supportive services to CSX, which has put the project on a path to recover roughly 9,000 labor hours from plan by end of year. 9.0 Enterprise Business Systems 9.1 Core Insurance Systems Program (Guidewire Suite) - Oracle Rating Software, Thunderhead Document Generation, Alfresco Content Management) ClaimCenter commercial maintenance releases were successfully deployed to production on 7/17/2013, and on 8/7/2013. Personal Lines development sprints concluded with all functional stories completed. Significant capability was built for the multi-dimensional assignment rules required to streamline the assignment process. Page 3 of 6

4 PolicyCenter and BillingCenter teams completed stabilization testing for the Commercial Lines release 1.0 release. User Acceptance Testing and Regression testing are underway, with a planned go-live date at the end October Teams completed the Personal Lines Release 2.0 Inception Phase and first two development sprints of the 2.0 release, continuing with the schedule as planned. Rating Engine completed stabilization testing for the Commercial Lines release. User Acceptance Testing and Regression testing are underway, with a planned go-live date at the end October The rating team has incorporated commercial final approved rates into the Oracle Insbridge product. Document Management System (Document Production, Repository, Intake) deployment to production was completed as needed to support the Commercial Lines ClaimsCenter implementation. The document scanning and indexing solution, Ephesoft, will be deployed to production as part of the Commercial Lines PolicyCenter release. 9.2 Core Insurance Systems Program (Guidewire Suite) - Legacy Systems - End of Life Effective 2013 Implemented Commercial Non-Residential Wind Compliance Requirements - Builders Risk. Enhanced Depopulation program communications by implementing new Certificate of Assumption and Notice of Assumption and Non Renewal letters to policyholders in support of Weston Insurance Company assumption scheduled for Nov 7, Human Capital Systems Strategy The IT and HR organizations released an updated version of the Human Resources Portal Community with improved navigation and updated content for internal staff. 9.6 Financial and Administrative Systems Strategy - Financial Systems The IT and Financial services team released a new version of the ProFinancial accounting software that improves customized financial reporting, enhancing the capability of the accounting and finance organization to develop specific and timely reports from the General Ledger. 9.9 Systems Program- Software Integration Tools (SOA) The Enterprise Architecture team provided Architecture and integration support for CORE Integration sprints with design oversight, architecture assistance and governance for CORE Release 1.0, 1.5 and 2.0. In addition, the team provided critical support for stabilization testing and performance testing for CORE services Systems Program- Enterprise Content Management and Portal Replacement Strategy The IT and Corporate Communications team developed and implemented an improved content management tool that makes it easier and faster for Corporate Communications to publish Legislative Affairs and Newsroom updates. Page 4 of 6

5 IT Primary Accomplishments Video/Teleconference Systems Operations Upgrade Project The Video/Teleconference (VTC) Operations team has completed final upgrade of last 2 High Definition (HD) video conference rooms targeted for This activity included implementation of plans to inform and train users on use of proper VTC tools (Lync, AT&T conference bridges, Conference Phones, and Virtual Meeting Rooms (VMRs)), including producing and publishing an new electronic briefing on usage of the tools on SuccessPath (Citizens new Learning Management System (LMS)). Video/Teleconference Update Supported Citizens Board of Governors Meeting at the Jacksonville Plaza Suites with full audio/video conferencing of the meeting. As part of simplification of systems and support activities, IT Video/Teleconferencing has also taken over responsibilities for all TV s in general spaces. IT Security Deployed SolarWinds Security System software agents to Citizens production systems, providing enhanced security for these systems against unauthorized use. Installed and configured numerous security system upgrades in Citizens development, test and production environments, including Quest Intrust, EMC and SQL Server Change Auditor and Checkpoint Internet Content Filter. These existing and new systems continue to provide Citizens with a robust, secure technology environment. As part of the CORE program, IT security delivered the Security Test Plan for Core Release 1.0 to the Core Program Management Team, ensuring that the CORE program has a plan in place and is ready to validate the security of the CORE systems during implementation activity. Corporate Business Systems A new version of the Manage MyPolicy, policyholder self service web application, was released, providing improvements to the Policyholder experience with these systems. A new version of Participation accounting system was released and improved printing capabilities of this system. A new release of the Claims Tracking System was released to expand the security roles and application functionality. A new release of the Florida Market Assistance Plan (FMAP) web application was released to improve search capabilities and the system security. A new release of the Agency Administration Systems (AAS) application was released to improve system security. The claims organization worked with IT to implement a second instance of the PrintMachine system used to print claims checks. The new instance will improve check printing capacity and availability during catastrophe recovery. Page 5 of 6

6 epas Personal Lines Policy System To further protect personal policyholder information, the epas development team implemented enhanced Data Privacy mapping features in the Claims and Agency Management Modules of the epas Policy System The team further enhanced the Depopulation program communication activities by implementing new Certificate of Assumption and Notice of Assumption and Non Renewal letters to policyholders for upcoming depopulation assumptions. IT Vendor Relationship Management (ITVRM) The ITVRM reported an overall 2013 satisfaction score of 87.6% for Tier 1 and Tier 2 Vendors. This compared to 86.6% in 2012 (This program focuses on bi-directional management of vendors serving the Citizens Information technology organization and is part of regular activity ensuring alignment of the vendors to Citizens needs. Page 6 of 6

IT Strategy Convergence

IT Strategy Convergence IT Convergence September, 2018 IT Creation and Approval Process ELT/Executive IT Steering Committee IT Plan and Enterprise Planning and IT Governance Committee Page 2 Primary Business Systems and Relationships