Rosetta Carrington Lue, MDO Chief Customer Service Officer, City of Philadelphia
|
|
- Charity Barber
- 6 years ago
- Views:
Transcription
1 Rosetta Carrington Lue, MDO Chief Customer Service Officer, City of Philadelphia
2 Rosetta Carrington Lue Came to work for the City of Philadelphia from private sector customer service positions Oversaw the implementation of the Philly311 Non- Emergency Contact Center in 2008 Appointed Chief Customer Service Officer by the Managing Director in 2011 Implemented the MDO Customer Service Officer s Program in 2012
3 Goal 5: Philadelphia government works efficiently and effectively, with integrity and responsiveness. This goal led to the implementation of Philly311 in 2008
4 Using Philly311 to drive engaging customer service initiatives Made it easier to establish internal/external initiatives Branded Philly311 as a hub for customer service excellence Branded Philly311 service leaders as customer service experts Marketed Philly311 through a variety of channels, ultimately driving more traffic
5 Mayor Nutter s Goal 5 Philly311 External Philly311 Sponsored Programs Internal Philly311 Sponsored Programs Internal Initiatives Driven by Philly311 Leaders
6 Neighborhood Liaison Program Launched in 2009 Integrated 311 system with the community by training residents as part of the Philly311 team Helped spread the word about Philly311 through liaisons Trained over 600 volunteers since implementation
7 Citizens Engagement Academy Launched in 2011 Connected citizens with city services and local government through education Allowed citizens to hear presentations about various city functions directly from city officials Provided a forum for citizens to directly address city officials with concerns
8 Customer Service Leadership Academy Launched in 2011 Offered a catalog of customer service based courses to city employees Majority of classes taught by Philly311 staff members Trained over 1,400 participants *No other training program like this has existed in the Philadelphia city government
9 Managing Director s Office Customer Service Officers Program Fully established/ implemented in 2012 Assigns a customer service officer for each administrative department CSO s meet with Chief Customer Service Officer to establish specific customer service vision statements, practices, goals and ways to measure success
10 Managing Director s Office Customer Service Officers Program (cont d) Chief Customer Service Officer provides resources to CSO s through regular meetings, individual sessions and external partnerships/presentations Customer service is measured using the Baldridge Approach and other metrics specific to the department CSO s are held accountable for metrics and are expected to answer customer service related questions at quarterly performance management meetings
11 Philly311 Mobile App Launched in September 2012 Created a new/exciting way to connect with city government Facilitated a fast, flexible way for city government to provide information Hurricane FAQs; Election Day widget; License and Inspections widget; Code Blue widget 33 rd most downloaded in app store during Monday of Hurricane Sandy
12 Philly311 Mobile App (cont d) Created internal and external partnerships with Philly311 Realized over 12,000 downloads Received City Paper s Big Vision Award in December 2012
13 Innovative Social Media Strategies Twitter and Facebook 311 agent oversees Philly311 Twitter and Facebook pushing out information, responding to questions and directly entering service requests using a tweet or comment as a point of communication As a result, residents, journalists and city officials use Philly311 Twitter handle as another communication channel with Philly311 Philly311 Twitter has over 6,000 followers Philly311 Facebook has over 1,600 likes
14 Innovative Social Media Strategies (Twitter)
15 Innovative Social Media Strategies Blogging Philly311 shares weekly stories (highlighting community heroes, staff or innovations/accomplishments) and 311 tips YouTube Philly311 YouTube account shares 311 s stories, announcements and customer testimonials
16 Youth Neighborhood Liaison Program Launches in Summer of 2013 Engages youth through the use of Philly311 Mobile App to utilize city services Philly311 representatives will visit community centers/ youth meetings with mobile devices to lead walk-a-bouts where groups walk through neighborhoods and enter graffiti, potholes and abandoned lots requests through the mobile app Uses incentives such as meetings with Council members, police ride-a-longs, internships and prizes as incentives to enter service requests
17 Philly311 on Channel 64 Television Premiering in May 2013 Using TV as a medium for customer service Hosted by Rosetta Carrington Lue, show features commissioners and department heads answering questions about city services Questions are made up of FAQs received by 311 and mail-in gathered through social media or the walk-in center
18 We used Philly311 to drive engaging customer service initiatives Creating a multichannel approach to customer service Branding Philly311 as a hub for customer service excellence Branding Philly311 leaders as customer service experts Marketing Philly311 service through a variety of channels, ultimately driving more traffic
19 Rosetta Carrington Lue Phone:
BRANDING CAMPAIGN FOR PROFESSIONAL TOWN, CITY AND COUNTY MANAGERS
BRANDING CAMPAIGN FOR PROFESSIONAL TOWN, CITY AND COUNTY MANAGERS 1 2 GOAL AND STRATEGY OF THE CAMPAIGN To raise awareness about the contributions professional managers make to improve the quality of life
More informationA Toolkit for Celebrating What Makes Your City Great
PORT ORANGE SEMINOLE FLORIDA CITY GOVERNMENT WEEK HELD ANNUALLY IN OCTOBER A Toolkit for Celebrating What Makes Your City Great During Florida City Government Week, held annually in October, cities across
More informationSTEP 6: TRACK YOUR IMPACT
STEP 6: TRACK YOUR IMPACT While you are planning your objectives, strategies, and tactics, it is important to think about how you will know if your initiative is successful. Developing your monitoring
More information2017 NatioNal economic development week. toolkit COLORADO. #econdevweek #edw2017 may 8-13, 2017
2017 NatioNal economic development week toolkit COLORADO #econdevweek #edw2017 may 8-13, 2017 Brought to you By the international economic development council TABLE OF CONTENTS About National Economic
More informationTacoma Historical Society Job Announcement Director
Tacoma Historical Society Job Announcement Director Location: Tacoma Historical Society Museum, 919 Pacific Avenue Reports to: President and Board of Directors Supervises: Museum Manager, Curator; Collections
More informationAMERICAN COUNCIL OF ENGINEERING COMPANIES OF SOUTH DAKOTA
AMERICAN COUNCIL OF ENGINEERING COMPANIES OF SOUTH DAKOTA ABSTRACT The ACEC South Dakota Chapter developed a strategic plan to guide its projects and meetings, advocate for member organizations, provide
More informationHannah Wardill Young Achiever Award Winner To read more testimonials please click here. Sponsorship Proposal Page 2
"I have been involved in the Channel 9 Young Achievers for the past three years, making it to the semi-finals in 2014 and 2015 and finally winning in 2016. Each year, I have attended the Gala Presentation
More informationReaching to Loyal Users with the Best Strategies GROWTH TOWER
Reaching to Loyal Users with the Best Strategies For mobile apps and their success, the main challenge is user acquisition! App owners mostly stumble in deriving lessons from mistakes to reach the download
More informationCLUB PRESIDENT S MANUAL
8 Public Relations Public relations is essential to Rotary s future. It informs communities around the world that Rotary is a credible organization that meets real needs. It also motivates Rotarians to
More informationE-COMMERCE Multichannel marketers are embracing
outlook 2010: E-COMMERCE Multichannel marketers are embracing video, SEO and social media, among other trends and tactics. But interest in mobile, PURLs and live chat is lagging. Text by Tim Parry / Charts
More informationOrganizing your Community for Aging in Place
NAIPC Toolkit Organizing your Community for Aging in Place National Aging in Place Council Contents A Preface to NAIPC Toolkits. 3 Project Summary. 4 Connectivity Chart 5 Project Overview. 6 Conducting
More informationSocial Media Optimization: 10 Tips in 30 Minutes
Social Media Optimization: 10 Tips in 30 Minutes Dennis Shiao Director, Product Marketing @DNNCorp @dshiao Tweet with hash tag: #DNN Can You Hear Me? Can You See Me? Why Social Media? Share product announcements
More informationCustomer Experience Certificate Program. I just don t get It :-( CX what? Your CX Talk-Kit. Let s talk! Talking Customer Experience At Your Company
I just don t get It :-( CX what? Customer Experience Certificate Program Let s talk! Your CX Talk-Kit Talking Customer Experience At Your Company Straight talk... Use this helpful guide to...... communicate
More informationJOB DESCRIPTION. 25 days per annum plus public holidays The post is subject to a six-month probationary period USER VOICE
JOB DESCRIPTION Role: Location: Responsible to: Objective: Salary: Contract Type: Full Time/Part Time: Holiday: Probationary period: Communications Manager London Chief Executive Officer To spread the
More informationIMPLEMENTATION SCHEDULE
GOAL 1: IMPROVE INTERNAL COMMUNICATIONS TO BETTER SERVE THE PUBLIC 1. Continue to proactively inform Council on management meeting outcomes and department highlights. Identify new tools and practices to
More informationOutlook 2011: Ecommerce. text by: TIM PARRY How are you using mobile commerce? We have an m-commerce site
Outlook : Ecommerce text by: TIM PARRY charts by: lisa santo How are you using mobile commerce? Mobile commerce was supposed to take off like a rocket by the end of. But it seems most multichannel merchants
More informationDenyse Morrissey, CAO Service Delivery Review Corporate Communications. That Committee of the Whole recommend Council of the Municipality of Meaford:
Date Monday, September 12, 2016 From Subject Report No. SDR-15 Denyse Morrissey, CAO Service Delivery Review Corporate Communications Roll No. N/A Recommendation That Committee of the Whole recommend Council
More information14 Municipal Comprehensive Review, Regional Official Plan Update and Vision Consultation Plan
Clause 14 in Report No. 1 of Committee of the Whole was adopted, without amendment, by the Council of The Regional Municipality of York at its meeting held on January 25, 2018. 14 Municipal Comprehensive
More informationSMART CITY THE CITY OF
SMART CITY THE CITY OF ANDREW J. GINTHER, MAYOR COLUMBUS, OHIO SMART CITY 1 Smart City Social Media Campaign About The Smart Cities Challenge seeks to create an innovative, fully-integrated model city
More informationEnergy Marathon Toolkit May 2015
Energy Marathon Toolkit May 2015 Legrand, and the Legrand logo are trademarks or registered trademarks of Legrand Holdings Inc. in the US and other countries. 2015. All rights reserved. As the leading
More informationBrevard College Social Media Strategy
Brevard College Social Media Strategy This document is a living document it evolves and changes as the technologies of social media evolve and change. Brevard College utilizes a variety of channels and
More informationCORPORATE POLICY AND PROCEDURE
CORPORATE POLICY AND PROCEDURE Media Relations Policy Category: Authority: Related Polices: Approved by: Corporate Corporate Communications Media relations tools (appendix) Responsible Computing Policy
More information2018 Star Partnership Package
2018 Star Partnership Package Dear Friend of the Texas FFA: As a former Texas FFA member - state and national officer I have had the pleasure of working in all aspects of agriculture education and with
More informationFIELDING A WINNING CONTENT TEAM
FIELDING A WINNING CONTENT TEAM WRITTEN BY Kim Larson THE RUNDOWN PUBLISHED September 2014 As more brands shift budgets from standard creative development toward content creation, many marketers have the
More informationCSAP STRATEGIC PLAN ( )
CSAP STRATEGIC PLAN (2010 2014) Vision Statement: CSAP is the premier organization where state leaders meet to cultivate a unique culture of growth and knowledge through collaborative efforts. Mission
More informationSan Pedro Bay Ports Clean Air Action Plan Website
2017 AAPA EXCELLENCE IN COMMUNICATIONS AWARDS Classification 15 : Websites San Pedro Bay Ports Clean Air Action Plan Website www.cleanairactionplan.org 2017 AAPA Excellence in Communications Awards Port
More informationJB+A #GIVINGTUESDAY GUIDE NOVEMBER 29, 2016
JB+A #GIVINGTUESDAY GUIDE NOVEMBER 29, 2016 TABLE OF CONTENTS INTRODUCTION... 3 DEFINE GOALS +OBJECTIVES... 4 DETERMINE AUDIENCE + MESSAGING... 5 IDENTIFY RESOURCES + DELINEATE RESPONSIBILITIES... 6 DEFINE
More informationP H I LAD ELph Ia : : : :
P H I LAD ELph Ia J N I O! S U Join us for the th season of Night Market Philadelphia! This roving street food festival, inspired by Asia's lively outdoor markets, spotlights Philly s best restaurants
More informationAligning Sales and Marketing
Aligning Sales and Marketing BY STEPHANIE BARTON VP, MARKETING AND STRATEGIC ACCOUNT MANAGEMENT FCC SERVICES Marketing and sales don t always work hand in hand. Sales and marketing have long been siloed.
More information801: PTA s Civic Role in Elections
801: PTA s Civic Role in Elections PTA s Civic Role in Elections Beverlye Colson Neal National Congress of Black Women, Inc. Latha Krishnaiyer Past President, Florida PTA & National PTA Bylaws & Policy
More informationSponsors receive year-long prominent national visibility and benefits beyond the EXPO
TOP SPONSORSHIP BENEFITS Provide intelligence and insights into the gluten-free consumer and the gluten-free lifestyle Assistance from CDF in gluten-free product development and marketing needed to compete
More information2018 Election Candidate 101 Session. Rosemary Hagiwara, Chief Election Officer July 2018
2018 Election Candidate 101 Session Rosemary Hagiwara, Chief Election Officer July 2018 Agenda 1. Welcome 2. Municipal overview 3. 2018 election process 4. Q&A Municipal overview AN ELECTED OFFICIAL...
More informationANNUAL BUSINESS PLAN. Chapter Purpose Statement. (Statement in progress)
2016-2017 ANNUAL BUSINESS PLAN MPI Global Vision Statement: To be the first choice for professional career development and a prominent voice for the global meeting and event community MPI Global Mission
More informationTHE CITY OF KENT, OHIO: Organizational Profile
2006 Ohio Partnership for Excellence Bronze Application Government Version ~ City of Kent, Ohio ~ P.1 Organizational Description THE CITY OF KENT, OHIO: Organizational Profile In 1805, the City of Franklin
More informationUNLEASH YOUR POTENTIAL
SPONSORSHIP PROSPECTUS UNLEASH YOUR POTENTIAL May 14-16, 2019 The Waterfront Beach Resort, A Hilton Hotel Huntington Beach, CA WWW.REVX2019.COM WHAT S REV X? REV x, AvidXchange s annual conference, provides
More informationOverview & Training. Federation of Greater Baton Rouge Civic Associations March 12,
Overview & Training Federation of Greater Baton Rouge Civic Associations March 12, 2015 http://data.brla.gov Summary of 2015 Digital Initiatives Redesign of 3-1-1 System (Summer 2015) Adjustments to make
More informationSeneca Industrial and Economic Development Corp. President and Chief Executive Officer Job Description
19 W. Market St., Suite C Tiffin, OH 44883 419.447.3831 www.senecasuccess.com Seneca Industrial and Economic Development Corp. President and Chief Executive Officer Job Description Executive Summary As
More informationMatt Kelly Young Achiever Award Winner. Sponsorship Proposal Page 2
"Upon hearing about the Queensland Young Achiever Awards and being encouraged to submit my details, I'll be honest and say I was a little apprehensive. With so many impressive awards organisations and
More informationTools for Citizen Engagement
Tools for Citizen Engagement Gary A. Huff, ICMA-CM ICMA Conference Presenter Community INVOLVE Interested Neighbors Volunteering Valuable Energy HOA Presidents Forum Quarterly Meetings Officers Legal Workshop
More information2016/17 Sponsorship Proposal
2016/17 Sponsorship Proposal TABLE OF CONTENTS EECUTIVE SUMMARY 3 AIMS & OBJECTIVES 4 CATEGORY OPTIONS 4 OPERATIONS & EVENTS 5 Launch 5 Call for Nominations 5 Judging of Nominations 6 Awards Gala Presentation
More informationHOUSING AND CONSULTANCY SERVICES. Channel Shifting. Customers Demanding Change. Ian Lever Director of ICT & Transformation. 18 th October 2013
HOUSING AND CONSULTANCY SERVICES Channel Shifting Customers Demanding Change Ian Lever Director of ICT & Transformation 18 th October 2013 What are we striving to achieve in 2013? Improve Access deliver
More informationWelcome to TRAVEL MANITOBA S PARTNERSHIP SUMMIT & TIAC TOWN HALL JUNE 3, 2015
Welcome to TRAVEL MANITOBA S PARTNERSHIP SUMMIT & TIAC TOWN HALL JUNE 3, 2015 Manitoba Canada s Heart Beats has generated impressive results Raising awareness of Manitoba as a tourism destination by 20%
More informationK-State s Engagement E-News
Fall 2010 K-State s Engagement E-News Connecting K-State to Kansas and Communities Worldwide Rural Grocery Initiative Receives Outstanding Program Award Rural communities around the state are experiencing
More informationSOCIAL MEDIA KIT 2019
SOCIAL MEDIA KIT 2019 1000+ QUALIFIED BUYERS 350+ EXHIBITORS 1000+ GLOBAL BRANDS 5 NETWORKING 5500 DECISION MAKERS AUSPACK 2019 has a large social media presence which encourages delegates, trade visitors
More informationSMM (Social Media Marketing) PACKAGE
SMM (Social Media Marketing) PACKAGE 1 2 3 4 5 6 7 SOCIAL MEDIA MARKETING Facebook Profile & Page Creation Select a Vanity URL Tab Creation Facebook Apps Installation Posting Updates graphical & text based
More informationMick Bullock Director of Public Affairs National Conference of State Legislatures
Mick Bullock Director of Public Affairs National Conference of State Legislatures Communication Trends About a third of 18- to 29-year-olds name social media as most helpful type of source for learning
More informationMPO Communications Plan
MPO Communications Plan 2015-2016 July 1, 2015 2 P age CONTENTS Introduction Page 3 Goals Page 4 Strategies Page 5 Activities Page 6 Audiences MPO Committees Page 7 Member Governments Page 8 Community
More informationP H I LAD E L p h Ia JOIN US! Celebrating 25 years of The Food Trust!
P H I LAD E L p h Ia JOIN US! Join us for the 7th season of Night Market Philadelphia, the roving street food festival that was named Best City Event of 2014 by Philadelphia Magazine. Inspired by Asia
More informationCurbside Recycling & Rewards Programs: Philadelphia s Story Maryland Recycling Network 2015 Annual Conference
Curbside Recycling & Rewards Programs: Philadelphia s Story Maryland Recycling Network 2015 Annual Conference Phil Bresee Director of Recycling City of Philadelphia Philadelphia Background Fifth-largest
More informationABOUT FINN. FINN (Farnborough International News Network), is the new videoled digital hub for the global aviation community
ABOUT FINN FINN (Farnborough International News Network), is the new videoled digital hub for the global aviation community FINN is created by Farnborough International Ltd, organiser of the Farnborough
More informationStrategic Plan
2013-2018 Strategic Plan Vision The Florida State University Career Center strives to be the preeminent career center model for designing and delivering comprehensive, innovative, and inclusive career
More informationSimplex Program in the age of Open Government
Simplex Program in the age of Open Government The Portuguese Program for Administrative and Legislative Simplification Simplex joins e- government and cutting red tape initiatives from different public
More informationDaily Digest RWANDAN PM, ANASTASE MUREKEZI OPENS 7TH AFRICA AGRICULTURE SCIENCE WEEK (AASW) AND GENERAL ASSEMBLY OF FARA
Daily Digest RWANDAN PM, ANASTASE MUREKEZI OPENS 7TH AFRICA AGRICULTURE SCIENCE WEEK (AASW) AND GENERAL ASSEMBLY OF FARA The Prime Minister of the Republic of Rwanda, His Excellency Anastase Murekezi,
More informationHOW TO DEVELOP ALUMNI COMMUNITIES BARCELONA, NOVEMBER 2017
HOW TO DEVELOP ALUMNI COMMUNITIES BARCELONA, NOVEMBER 2017 1. HIVEBRITE OVERVIEW 2. VALUE FOR ALUMNI & FOR INSTITUTIONS 3. QUICK DEMO The all-in-one platform to power your alumni community Easy to setup,
More informationIncreasing Leads by 102% in 18 Months. Inbound Marketing Case Study: Digital Telepathy
Increasing Leads by 102% in 18 Months Inbound Marketing Case Study: Digital Telepathy Table of Contents 1. Executive Summary 2. About The Client 3. Marketing Challenges 4. How We Helped 5. Customer Results
More informationPOSITION VACANCY NOTICE CITY OF KETCHIKAN
Date: May 17, 2017 POSITION VACANCY NOTICE SPECIFICS TITLE: LOCAL TV CONTENT, SOCIAL MEDIA & PR MANAGER DEPARTMENT: KPU DIVISION: Sales, Marketing & Cust. Service STATUS: Regular HOURS/DAYS: Monday-Friday
More informationKate Doodson -
Kate Doodson - Cosmic @cosmickated What help is there to Get up to Speed? Free sessions Showcase new technologies Hands-on Workshops Gadget shows Seminars Briefings Taster sessions Signposting to other
More informationStaying Relevant Tactics For Successful Public Sector Use of Social Media Presenters:
QR Code Staying Relevant Tactics For Successful Public Sector Use of Social Media Presenters: Moderator, Darrel Thomas, Asst. City Manager/COO, City of Westin, FL Speakers: Marty Doll, Communications Coordinator,
More informationThe 5 New Messaging Rules
The 5 New Messaging Rules for Community Engagement by Dr. Steven B. Goldman About the Author DR. STEVEN B. GOLDMAN is an internationally recognized expert and consultant in Business Continuity, Crisis
More informationAdvanced Social Media Strategies: Finding, Engaging, & Converting Members with Social Media
Advanced Social Media Strategies: Finding, Engaging, & Converting Members with Social Media Sundeep Kapur #DigitalStrategies Lessons from Birds Fundamentals of Social Media 1. Get more 2. Know more 3.
More informationPresents A Practical Guide to Mobile Engagement with QR Codes
Presents A Practical Guide to Mobile Engagement with QR Codes We ll get started in a few minutes Our speaker David Javitch VP of Marketing at ScanLife 2 Founded in 2000 HQ in New York and 10 offices worldwide
More informationBusiness Social Media Marketing Foundation
Business Social Media Marketing Foundation Bio Mike Saunders, MBA The Authority Positioning Coach Forbes & Huffington Post Contributor Podcast Host- Influential Entrepreneurs www.authoritypositioningcoach.com
More informationThank you to the young Victorian Young Achiever Awards for recognising my work and success as an individual on the Autism Spectrum.
"Being involved in the community dedicating my life's work to helping all ages on the autism spectrum is truly one of the most rewarding experiences. The Victorian Young Achiever Awards is about recognising
More informationLafayette Engagement and Research Network (LEaRN)
Lafayette Engagement and Research Network (LEaRN) Topics for Discussion LEaRN Collaborative Introductions Project Overview Status Update Topics: Sensor Platforms Deployment Strategy Data Management Outreach/Community
More informationBEST PRACTICES A METHOD TO EVALUATE YOUR COMMUNITY S BEST PRACTICES. Pre-Application Meetings. Internet Accessibility. Proactive Project Tracking
BEST PRACTICES BENCHMARK REPORT CITY/VILLAGE/TOWNSHIP A METHOD TO EVALUATE YOUR COMMUNITY S BEST PRACTICES Pre-Application Meetings Internet Accessibility Proactive Project Tracking Clear and Efficient
More informationCANDIDATE QUESTIONNAIRE
CANDIDATE QUESTIONNAIRE INTRODUCTION Name: Seeking The Office Of: Political Party Affiliation: Campaign Website and/or Facebook page: YES OR NO For each question below please indicate whether you agree
More informationDirector of Policy & Research 2. Organizing Director 3. Organizers 4. Digital Organizing Manager 5. Data Manager 6
About the Indivisible Project We are a dynamic, non-profit start-up seeking initial full-time hires to support our mission: resisting Trump s agenda by empowering local activist groups to make their Members
More informationCOMMUNITY PARTICIPATION PROGRAM Application Template
2017-2019 COMMUNITY PARTICIPATION PROGRAM Application Template Please use this template as a guide to developing your application for funding from the Community Participation Program. The level of detail
More informationSponsorship Proposal Page 2
4 4 5 5 5 5 6 6 6 7 7 7 8 8 9 10 10 Sponsorship Proposal Page 2 "Being involved in the community dedicating my life's work to helping all ages on the autism spectrum is truly one of the most rewarding
More informationCity of Tulsa Communications Department & Customer Care Center FY 2013
City of Tulsa Communications Department & Customer Care Center FY 2013 City of Tulsa Communications MISSION STATEMENT To facilitate open and accountable access to City government for the citizens of Tulsa
More informationSOCIAL MEDIA AND EDUCATION SECTOR: ENRICHING RELATIONSHIP
Commentary-4 Global Media Journal Indian Edition Sponsored by the University of Calcutta www.caluniv.ac.in ISSN 2249 5835 Summer Issue/June-2016/Vol. 7/No. 1 SOCIAL MEDIA AND EDUCATION SECTOR: ENRICHING
More information12 SOCIAL MEDIA TIPS TO SUCCESSFUL
12 SOCIAL MEDIA TIPS TO SUCCESSFUL EVENTS #pf2016 @BizMapPtbo PEOPLE WON T REMEMBER WHAT YOUR DID OR WHAT YOU SAID.. THEY LL REMEMBER.. #pf2016 @BizMapPtbo PEOPLE WON T REMEMBER WHAT YOUR DID OR WHAT YOU
More informationA Step-by-Step Guide on How to Use Instagram to Grow Your Business. mindbodyonline.com
A Step-by-Step Guide on How to Use Instagram to Grow Your Business Ready or not, Instagram is rapidly growing both in the number of users on the platform and how long they spend in the social media app.
More informationINSPECTIONS AND PERMITS DEPARTMENT
INSPECTIONS AND PERMITS DEPARTMENT Additional information about the Inspections and Permits Department may be obtained by calling Scot Berry, Director of Inspections and Permits, at (919) 469-4047, through
More informationEffectiveness. Leadership. Innovation. Transparency. Efficiency
1 Vision & Mission Core Goals Core Values Core Service Areas Annual Strategic Action Plan Vision We are the voice of real estate, dedicated to the excellence and advancement of real estate professionals.
More informationthe League at any one time. Each individual club is independent: working within the rules of
English Premiere League Social Media Campaign Strategy: The Premier League is a private company wholly owned by its 20 Member Clubs who make up the League at any one time. Each individual club is independent:
More informationCommunications Policy STONEHOUSE TOWN COUNCIL
Communications Policy STONEHOUSE TOWN COUNCIL 1. Introduction Stonehouse Town Council has a duty to engage effectively with its residents, partners, employees and stakeholders and has therefore developed
More informationDENVER RECYCLES 2016 ANNUAL REPORT. 1 P a g e D e n v e r R e c y c l e s A n n u a l R e p o r t
DENVER RECYCLES 2016 ANNUAL REPORT 1 P a g e D e n v e r R e c y c l e s 2 0 1 6 A n n u a l R e p o r t INTRODUCTION Denver Recycles is a program of Denver Public Works, Solid Waste Management. Denver
More informationPERCEPTION REALITY SIGNATURE
PERCEPTION REALITY SIGNATURE Beyond Perception CORPORATE PROFILE WHO WE ARE We are a Digital Advertising and PR agency that continually strive to strike the balance between perception and reality, we bridge
More informationGenerate Qualified Leads with Webinars. Why marketers should use webinars in their content marketing strategy
Generate Qualified Leads with Webinars Why marketers should use webinars in their content marketing strategy WHITE PAPER Are you adding webinars to your content marketing strategy? Explore how to develop
More informationTop 12 Ways To Promote Your Mobile Application
Top 12 Ways To Promote Your Mobile Application 2011 a2z, Inc. Page 1 Top 12 Ways to Promote Your Mobile Application 1. WEBSITE BANNER Put up a banner on your website that directs your attendees to your
More informationThe Why. Evolution of the Times Competition in the Marketplace Communicating with millennial parents
The Why Evolution of the Times Competition in the Marketplace Communicating with millennial parents The How - Get Prepared Your online presence is no longer just a website. It s one that creates conversations.
More informationAER Toolkit. AER Bureau, Ankara (TR), 17 December Assembly of European Regions
AER Toolkit AER Bureau, Ankara (TR), 17 December 2014 Assembly of European Regions 6 Rue Oberlin - F-67000 Strasbourg 210 Avenue Louise - B-1050 Bruxelles Tel.: +33 3 88 22 07 07 - Fax : +33 3 88 75 67
More informationONLINE & SOCIAL MEDIA. Targeted websites to reach State & Local Government and Education Leaders
ONLINE & SOCIAL MEDIA Targeted websites to reach State & Local Government and Education Leaders A Highly Targeted State, Local & Education Audience With more than 5.5 million visitors annually to the e.republic
More informationOrganizational Management
Organizational Management Every organization no matter how small needs some kind of structure to get the job done: to develop the rules or operations, identify who is responsible for tasks, and determine
More informationSponsorship Proposal
Sponsorship Proposal TABLE OF CONTENTS EECUTIVE SUMMARY 3 AIMS & OBJECTIVES 4 CATEGORY OPTIONS 4 OPERATIONS & EVENTS 5 MEDIA LAUNCH 5 CALL FOR NOMINATIONS 5 JUDGING OF NOMINATIONS 6 AWARDS GALA PRESENTATION
More informationLeveraging social media in real estate marketing.
Social media and marketing for the anti-social and the technologically impaired. Leveraging social media in real estate marketing. Sponsored by: August 21, 2014 What s on tap for today? Getting started
More informationGEORGIA DEPARTMENT OF JUVENILE JUSTICE FY2013 THROUGH FY2016 STRATEGIC PLAN
GEORGIA DEPARTMENT OF JUVENILE JUSTICE FY2013 THROUGH FY2016 STRATEGIC PLAN MISSION Our Mission is to protect and serve the citizens of Georgia by holding young offenders accountable for their actions
More informationTo read more testimonials please click here
3 3 4 5 5 8 9 9 10 "Being involved in the community dedicating my life's work to helping all ages on the autism spectrum is truly one of the most rewarding experiences. The Victorian Young Achiever Awards
More informationPutting a Price on Insight. Mary Ellen Bates Reluctant-Entrepreneur.com June 20, 2017
Putting a Price on Insight Mary Ellen Bates Reluctant-Entrepreneur.com June 20, 2017 Tweeting this? #sla2017 Handouts at Reluctant Entrepreneur.com/extras 2 What gets measured matters Not everything that
More informationMarket your brand and Join the fun!
19 th annual August 10, 2019 Decatur, GA For More information about Sponsorship Opportunities and custom packages, contact: Michael Vajda / Synertia Partners / mvajda@synertiapartners.com / 678 778-2000
More informationMarket your brand and Join the fun!
19 th annual August 10, 2019 Decatur, GA For More information about Sponsorship Opportunities and custom packages, contact: Michael Vajda / Synertia Partners / mvajda@synertiapartners.com / 678 778-2000
More informationCONFERENCE: APRIL 16-18, 2019 EXPO: APRIL 17-18, 2019 MANDALAY BAY LAS VEGAS, NV ADVERTISING, MARKETING & SPONSORSHIP OPPORTUNITIES.
CONFERENCE: APRIL 16-18, 2019 ADVERTISING, MARKETING & SPONSORSHIP OPPORTUNITIES Produced by: We ll get attendees to the show, but how will you get them to your booth? You ve made an investment to be at
More informationESTABLISHING BEST PRACTICES FOR EFFECTIVE PROMOTION EXECUTION
ESTABLISHING BEST PRACTICES FOR EFFECTIVE PROMOTION EXECUTION Laura Arnett Sr. Director, Retail and Loyalty Programs / Inmar Omni-channel: Integrate with all touch points Grocery shoppers are at the very
More informationCONFERENCE: APRIL 16-18, 2019 EXPO: APRIL 17-18, 2019 MANDALAY BAY LAS VEGAS, NV ADVERTISING, MARKETING & SPONSORSHIP OPPORTUNITIES.
ADVERTISING, MARKETING & SPONSORSHIP OPPORTUNITIES Produced by: We ll get attendees to the show, but how will you get them to your booth? You ve made an investment to be at Medtrade Spring. Don t leave
More informationOctober 23-25, 2018 Hyatt Regency Minneapolis SPONSOR PROSPECTUS
October 23-25, 2018 Hyatt Regency Minneapolis SPONSOR PROSPECTUS WHAT IS JNUC? As the largest gathering of Apple IT administrators in the world, the Jamf Nation User Conference (JNUC) rallies the brightest
More informationMEDIA KIT. Making your digital connections count
MEDIA KIT Making your digital connections count Current Sponsors Who We Are Premiere Digital Marketing Resource Our team of baking industry, digital communications, and business development experts provides
More informationPress Advertising 2 Integrated Campaign 5. Outdoor Advertising 2 Art Direction 5. Film Advertising 2 Craft for Advertising 5
Presents 2015 Categories & Prices Advertising Press Advertising 2 Integrated 5 Outdoor Advertising 2 Art Direction 5 Film Advertising 2 Craft for Advertising 5 Radio Advertising 3 Film Advertising Craft
More informationThe Guide for Buyers of Market Research.
The Guide for Buyers of Market Research www.greenbook.org The Directory is the guide for buyers of market research. The Directory is where thousands of buyers are searching for you. GreenBook.org attracts
More informationCCI International Trade Engagement and Growth Conference 2018
CCI International Trade Engagement and Growth Conference 2018 Event Overview Format: Full-day conference Date: Wednesday, 9 May 2018 Audience and exposure In the lead up to the International Trade Engagement
More information