Trends in e-government and smart cities
|
|
- Bethany Byrd
- 6 years ago
- Views:
Transcription
1 INCONET-GCC Abu Dhabi, UAE Trends in e-government and smart cities -- from big data to soft data; from portals to collaboration platforms 6 May 2012 Jeremy Millard jeremy.millard@teknologisk.dk 1
2 Agenda 1) Sharing 2) Collaboration 3) Data 4) Smart 2
3 Web 2.0 for sharing and socialising Technology: social, professional and policy networking, social software (active groups form and disperse at zero cost, wikis, blogs, etc.), mobile, mashing up content and services Users are sharing more and more Stronger integration and instant data sharing between devices and networks The social signal becomes the most important Privacy and data protection issues The incentive to share data becoming stronger, so users are changing the way they think about privacy You re always on, no matter your device (pc, mobile, tablet, tv.)
4 Smash the silos and share (everything?) Sharing things which all parts of public sector need to do in the same way: infrastructures, resources, data, content, services, widgets, apps, etc., etc. Through networking for example, PAs make their data available to each other enabling them to compare and identify e.g. similar locations, user groups and/or services through analysing socio-demographics, service use, etc. Enables each PA or group of PAs to take an evolutionary approach to learning and building good practices, what works, what doesn t, policy modelling, etc., so only compare, rank and simulate between similar contexts and/or similar strategies
5 Denmark: simplification and sharing in the back-office DE-CENTRALISED customised to suit specific needs of each municipality Customised municipal web & services Customised municipal web & services Customised municipal web & services SHARED SERVICE CENTRES all can contribute and all can use Modular building blocks: content, services, apps, etc. Digital infrastructure e.g. digital signature, electronic payment CENTRALISED back-offices and databases of all municipalities, and public agencies at local, regional and national levels
6
7 The cloud potentially massive cost savings In January 2010, the United Kingdom government announced the creation of its own internal cloud computing system as part of a radical plan that it claims could save up to 3.2bn a year from an annual bill of at least 16bn. The key part of the new strategy will be the concentration of government computing power into a series of about a dozen highly secure data centres, each costing up to 250m to build. These will replace more than 500 presently used by central government, police forces and local authorities which are frequently run at far below their capacity because they are dedicated to one department. 7
8 A cloud of public services? Highly specialised and personalised services somewhere in the cloud using advanced search engines Standardised building blocks From scratch Combining apps, widgets, service components normally requires programming skills but if users could simply drag and drop them to create unique service combinations, the sky s the limit The necessary semantic-based SOAs are in place or under development 8
9 A cloud of public services The silos approach Breaking down into fundamentals Opening up Cloud of public services (who s in charge?) European Commission, 2010
10 Don t trust your public health service with your data? Outsource your health data to Microsoft
11 The big battle HOT NEWS FROM THE FRONT LINE UK s world class one-stop-shop citizens portal (
12 The big battle HOT NEWS FROM THE FRONT LINE Challenged by a small group of hackers
13 The big battle HOT NEWS FROM THE FRONT LINE The fight back part I: the world s first alpha version government website Launched 10 May 2011:
14 The big battle HOT NEWS FROM THE FRONT LINE The fight back part II: the world s first beta version government website Launched January 2012:
15 Usurping the role of government (1)
16 Usurping the role of government (2)
17 Government as a collaboration platform All government levels Open government and open data Pro-active resource and collaboration platform for egovernment services, knowledge and support for companies including SMEs, civil society organisations, communities, groups, people & hackers Innovation camps, competitions, hack-the-government events Stop favouring own/local solution providers..only works short-term; kills innovation; lets weak players survive Collaborate for a single-market of solutions as building blocks (in the cloud) Gives good solution providers a much larger market Own/local solution providers compete with others on putting together building blocks for bespoke solutions THE NEW BUSINESS MODEL
18 UK world s second (and best?) open public resource platform launched January
19 Government has to change its role Build open collaborative platforms at all levels Release public data (it s ours anyway) in aggregated, machine-readable structured and linked datasets Empower the civil servant the most important asset government has Ensure minimum standards, including ensuring basic eaccessibility, einclusion and esecurity Remove barriers to collaboration & competition Build appropriate incentive structures (e.g. through procurement or by example) Be responsible for the overall legal and regulatory framework to ensure fairness and fight corruption and ensure (democratic) accountability May need neutral trusted third parties to uphold interests of all actors
20 Quick-win for government Love clean streets Purpose: Improve environmental quality through a social-networking hub Total cost : 176,362 Some benefits recorded mid 2011: 87% reduction in staff time per case Staff overtime from 300k pa to zero 70% reduction in handling costs 18k p.a. decrease in inspection costs 73% less graffiti 30% increase resident satisfaction Measurable short-term savings & other business benefits due to: Channel shifts Improved segmentation and targeting Increased staff productivity Changed work processes Government identity: from opaque and non-responsive to open and reliable
21 Quick-win for government Apps for Democracy 21
22 Quick-wins for government Aim Improve and make more efficient the old way of spending millions of taxpayers dollars with big, slow contractors was a broken model in need of fixing DC s COI, Vivek Kundra Cost: $50,000 Value to DC: over $2,300,000 (sum of app development costs plus human resources) ROI: 4,000 % European Commission study 2011: Open data across Europe will increase direct business activity by up to 40 billion per year (0.3% of total GDP) Indirect business activity will push this to 200 billion per year (1.7% of total GDP) Time reduction: from 2 years to 30 days Apps for Democracy BUT, new COI, Brian Sivak: Apps developed are more cool than used by large numbers instead should focus on core rather than fringe apps BUT, Fed COI, Aneesh Chopra, disagrees and sees potential for open data to save millions on software development in longer term 22
23 Collaborative platform at city level San Francisco SF Twitter 311 Former Mayor had 1.3 million Twitter followers 311 service for non-emergency information & complaints Now more traffic on Twitter than voice Used for receiving and commenting on suggestions and building a vibrant community New phase 2012: using 311 data as empirical evidence for service and policy development across all City functions Since 2008, data accumulated from 855,906 cases
24 Collaborative platform at city level San Francisco ImproveSF A fun way to submit great ideas & comment on others... Social media platform mindmixer launched early 2012 Both City s own as well as residents ideas Gamification as incentive get points for participation including voting BUT no cash prizes instead incentives in ethos of ImproveSF City has already made better decisions, e.g. with MTA s proposal to cut the number of bus-stops to save money
25 Collaborative platform at city level San Francisco Open city data & other resources: hackathons & unhackathons Hackathons 2011: about 200 free apps, only 8 really great and used Critique: solutions looking for ideas Unhackathons 2012: start with ideas looking for solutions Mix designers, companies, civic groups, professionals, in with the hackers Again: no cash prizes instead City turns winners into celebrities, e.g. helps them pitch to Twitter, Facebook, Google, investors City support much better than anonymous money in bank
26 Collaborative platform at city level San Francisco San Francisco City & County: future developments 1. City data and resources supplemented by citizen, civic, commercial data 2. Pooling and sharing with other cities recent meetings with Chicago, Boston and New York 3. Developing shared services, apps, content across city network providing building blocks for local adaptation illustrates how local solutions can scale up and be networked more widely 4. NEXT BIG STEP: not just big data facilitating data analytics, but also need more qualitative approach with soft data, including ethnographic surveys, to contextualise the hard numbers. (Recent New York workshop also with Europeans, including UK s NESTA)
27 Using data analytics for evidence-based governance Analytics should move data use from 1 to 3: 1. Descriptive techniques seeing yesterday 2. Predictive techniques seeing today 3. Prescriptive techniques seeing tomorrow
28 Cities are the right scale Large enough to have real power and impact Small enough to be close to real lives The sweet spot between centralised and decentralised GOVERNANCE models.to EXPERIMENT: the success of failure
29 4) Smart governance: a new paradigm and way forward? The world changes fast Technology 10,000 mph Organization & management 1000 mph Public policies 10 mph
30 Who dares, wins. Jeremy Millard 30
Lessons learned and future prospects for egovernment development
United Nations Public Service Day and Awards Ceremony/Forum Barcelona 21-23 June 2010 Lessons learned and future prospects for egovernment development Jeremy Millard Danish Technological Institute jrm@teknologisk.dk
More informationDigital Markham Strategy. PRESENTATION TO GENERAL COMMITTEE Jan. 16, 2017
Digital Markham Strategy PRESENTATION TO GENERAL COMMITTEE Jan. 16, 2017 Digital Markham Strategy Agenda Background Current State Assessment The Vision The Roadmap Opportunities Recommendations 2 Background:
More informationPieter Vorster Chief Analytics Officer. BIG data. & insights. analytics
Pieter Vorster Chief Analytics Officer BIG data analytics & insights 1 English language 296,000,000 results (0.70 seconds) BIG data 283,000,000 results (0.48 seconds) BMW 209,000,000 results (0.69 seconds)
More informationE-Government Strategies: Best Practice Reports From the European Front Line
E-Government Strategies: Best Practice Reports From the European Front Line Jeremy Millard Danish Technological Institute, Kongsvang Allé 29, 8000 Aarhus C, Denmark Tel: +45 72 20 14 17; Fax: +45 72 20
More informationEvolving e government benchmarking to better cover citizen participation and recent technology developments
Evolving e government benchmarking to better cover citizen participation and recent technology developments Workshop on Future Government: A Global Perspective in Connection to Open Government Data and
More informationDigital Strategy 1.0. Office of the Chief Information Officer OCIO City of Vaughan
1.0 Office of the Chief Information Officer OCIO City of Vaughan Rev. December 14, 2016 Communications COMMUNITY ENGAGEMENT eservices + Mobile Apps 24/7 Access to Data + Content TRANSPARENCY Internal Digital
More informationQualifio for Media 40 INTERACTIVE AD CAMPAIGN IDEAS THAT YOUR ADVERTISERS WILL ACTUALLY LOVE
Qualifio for Media 40 INTERACTIVE AD CAMPAIGN IDEAS THAT YOUR ADVERTISERS WILL ACTUALLY LOVE You work for a media? Advertisers are crazy about new, innovative, interactive ad formats. Such formats brings
More informationAbstract. Definitions. the common environment of all the applications and products in it available.
Abstract Definitions Enkronos Apps ico.enkronos.com The platform that constitutes the common environment of all the applications and products in it available. EnkronosTokens (ENK) apps.enkronos.com (Also
More informationWeb 2.0 Applications for Improving Collaboration in Transport Planning. Andrew Nash Vienna Transport Strategies
Web 2.0 Applications for Improving Collaboration in Transport Planning Andrew Nash Vienna Transport Strategies www.andynash.com 3 January 2010 Presentation Outline 1. Introduction: What is Web 2.0? 2.
More informationSecure information access is critical & more complex than ever
WHITE PAPER Purpose-built Cloud Platform for Enabling Identity-centric and Internet of Things Solutions Connecting people, systems and things across the extended digital business ecosystem. Secure information
More informationDigital Transformation: Right Here, Right Now!
Process I July 3,2018 Digital Transformation Mike Rosen July 3, 2018 Digital Transformation: Right Here, Right Now! Welcome to the new BPTrends Column on Digital Transformation. Some readers may remember
More informationLuxembourg as a Smart Nation The Digital Lëtzebuerg initiative will be leading the way
Luxembourg as a Smart Nation The Digital Lëtzebuerg initiative will be leading the way Marc Halmes Partner Technology & Enterprise Application Deloitte Jesper Nielsen Director Technology & Enterprise Application
More informationLafayette Engagement and Research Network (LEaRN)
Lafayette Engagement and Research Network (LEaRN) Topics for Discussion LEaRN Collaborative Introductions Project Overview Status Update Topics: Sensor Platforms Deployment Strategy Data Management Outreach/Community
More informationDeveloping Your IT Service With The Use of New Technology. Graham Baldwin
Developing Your IT Service With The Use of New Technology Graham Baldwin Agenda New Technologies Overview The use of Mobiles how big is it? Successes in other sectors Using New Technologies - The issues.
More informationAn online advertising strategy for Craft How moving from cost-perclick to cost-per-acquisition helped save money for Craft
An online advertising strategy for Craft How moving from cost-perclick to cost-per-acquisition helped save money for Craft case study Contents 2 Contents 3 About Craft 4 Punch s approach to B2C growth
More informationICT-enabled public sector innovation: North-South cooperation and learning
2014 United Nations Public Service Forum Capacity Development Workshop, 23-26 June 2014, Seoul, Republic of Korea Innovation and e-governance for Sustainable Development Session 3: Policies and Strategies
More informationStudy on Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers SMART 2011/0074
Background document introducing the Study on the Analysis of the Needs for Cross-Border Services and Assessment of the Organisational, Legal, Technical and Semantic Barriers SMART 2011/0074 1. Study Objectives
More informationROLE OF ICT ON STATE REFORM: MUTUAL LEARNING IN OECD AND MENA REGIONS
UNDESA Workshop on Promoting collaborative egovernance through innovation and ICTs, Manama, Kingdom of Bahrain 24-27 June 2013 ROLE OF ICT ON STATE REFORM: MUTUAL LEARNING IN OECD AND MENA REGIONS Workshop
More informationCONNECTED TRAFFIC CLOUD. A New Approach to Intelligent Traffic Management
CONNECTED TRAFFIC CLOUD A New Approach to Intelligent Traffic Management CHANGING THE GAME OF TRAFFIC INFRASTRUCTURE Transport plays a vital role in society and its role will be even more important tomorrow.
More informationOwning Your Brand s Social Community Drives More Shoppers and Sales
Owning Your Brand s Community Drives More Shoppers and Sales Contents 1 Executive Summary 3 Introduction 5 Research Scope & Methodology 6 Why They Come 7 Comprehensive Findings 9 Retail 11 Communication
More informationOpen Public Services White Paper. Voice4Change England briefing paper, August 2011
Open Public Services White Paper Voice4Change England briefing paper, August 2011 The Open Public Services White Paper brings together Government s plans to reform public services. By open public services
More informationHOW CAN I BE OF SERVICE?
HOW CAN I BE OF SERVICE? A step-by-step plan for transforming your business into an online service-driven organisation www.exact.com/uk TABLE OF CONTENTS Introduction 1 What is digitalization? 4 2 Example:
More informationRosetta Carrington Lue, MDO Chief Customer Service Officer, City of Philadelphia
Rosetta Carrington Lue, MDO Chief Customer Service Officer, City of Philadelphia Rosetta Carrington Lue Came to work for the City of Philadelphia from private sector customer service positions Oversaw
More informationSocial Media MATTERS for Business Tosha Daugherty
Social Media MATTERS for Business Tosha Daugherty @visitmorganco & @toshatd Visit Morgan County Commercial Globally, tourism spending = $7.6 Trillion Nationally, tourism spending = $1.4 Trillion In Indiana,
More informationCreating Digital Advantage. Our strategy, vision and values
Creating Digital Advantage Our strategy, vision and values Contents Nordic leadership 4 Business goals 7 Vision 8 Mission 10 Values 14 Where we compete 16 How we compete 18 Our strategy for delivering
More informationMaking Marketing Smarter with Analytics
Making Marketing Smarter with Analytics Prof. Francisco N. de los Reyes Analytics Advisor Thakral One Measurement and Data Science University of the Philippines School of Statistics Big Data Demographics
More informationSKORR PRESS FAQ. Questions about the business strategy: 1) What is Skorr?
Questions about the business strategy: 1) What is Skorr? SKORR PRESS FAQ Skorr is a powerful new app to empower individuals to take control of their online presence. Skorr will measure, monitor and improve
More informationREAL ESTATE INDUSTRY SOCIAL MEDIA MARKETING REPORT 2015
REAL ESTATE INDUSTRY SOCIAL MEDIA MARKETING REPORT 2015 85% OF RESPONDENTS USE SOCIAL MEDIA TO MARKET THEIR BUSINESSES CONTENTS 1. Introduction 2. Social media use and its importance 3. Time and space
More informationProactive Listening: Taking Action to Meet Customer Expectations
2013 Proactive Listening: Taking Action to Meet Customer Expectations Summary: Proactive listening lets your company meet your customers demands for coordinated, responsive treatments. A proactive listening
More informationThe service company that simplifies life of businesses and Italian families
The service company that simplifies life of businesses and Italian families Agenda Company Overview Optima today Product VitaMia Target Market Sales Force Optima tomorrow Company Overview Optima today:
More informationIOT ACCELERATOR EMPOWERING DIGITAL TRANSFORMATION OF ENERGY INDUSTRIES. Régis Hourdouillie, GLOBAl head of smart grid
IOT ACCELERATOR EMPOWERING DIGITAL TRANSFORMATION OF ENERGY INDUSTRIES Régis Hourdouillie, GLOBAl head of smart grid IOT Accelerator customer presentation A Ericsson Internal, Rev 2016-04-04 Page 1 Agenda
More informationWHITE PAPER TOP 8 BENEFITS OF MOBILE TICKETING FOR MASS TRANSIT
WHITE PAPER TOP 8 BENEFITS OF MOBILE TICKETING FOR MASS TRANSIT 2016 executive summary Mobile ticketing for mass transit has been in use around the globe for a number of years. In cities and transit networks
More informationWhen the world is changing, it s time to change your world
When the world is changing, it s time to change your world Charles Darwin 2 We are at an inflection point. Digital superpowers, unicorns and start-ups are continuously discovering new and more successful
More information2015 Connected Cities Report
INDUSTRY RESEARCH: PUBLIC SECTOR 0 Connected Cities Report A Ranking of U.S. Cities and Their Use of Digital Technologies to Connect with Residents About This Report A connected city is one that joins
More informationOmni-channel. How to Get. Right. Omni-channel Best Practices
How to Get Omni-channel Right Omni-channel Best Practices To successfully implement an omni-channel experience, brands and businesses need to ensure that the strategy: n Provides a consistent message across
More informationNASCIO 2013 Open Government Initiatives
NASCIO 2013 Open Government Initiatives 1. Title: Utah s Open Transportation Data in the Cloud with ugate and UPlan 2. Category: Open Government Initiatives 3. Project Initiation and completion date The
More informationMoscow. Smart City 2017
Moscow Smart City 2017 02 Moscow today 12.5mln Citizens 2,511km 2 2,000+ Area Public institutions 330km Free Wi-Fi in metro 15.5km 2 Free Wi-Fi in city center seamless handover 1,100 Free public hotspots
More informationZERO-TOUCH WINDOWS MIGRATION
ZERO-TOUCH WINDOWS MIGRATION The automated, self-service model. A guide for IT professionals. Introduction 2 MIGRATION MYOPIA Introduction 3 MIGRATION MYOPIA Now that Windows XP is dead, even last mover
More informationGovernment Service Platform
Government Service Platform Integrated & Unified Enterprise Platform Presented By: Ramy Mostafa Managing Partner BlueLink Solutions Dynamic Government 2016 All Rights Reserved www.dynamicgov.info The Principles
More informationOpen Government in Public Procurement Open Data in the law and in practice
Open Government in Public Procurement Open Data in the law and in practice Joining Forces in Public Procurement to Power Investment, DG GROW, Brussels, 7/12/2017 Eliza Niewiadomska, Senior Counsel Legal
More informationA Case Study : New Zealand Government Procurement
A Case Study : New Zealand Government Procurement John Ivil, General Manager Government Procurement Second South Asia Regional Public Procurement Conference Islamabad, Pakistan 25-27 March 2014 Key facts
More informationMarket Disruptive Solutions:
Market Disruptive Solutions: Rethinking how Supply Chain Management Creates Value JLL Denver Clark Chief Procurement Officer Americas Jonathan Tucker Sr. Manager, Strategic Sourcing Yardi Mike Rooney Industry
More informationNew York City Department of Investigation
@ColumbiaCAPI #GlobalCities New York City Department of Investigation Director of Intergovernmental Affairs Jeri Powell @ColumbiaCAPI #GlobalCities REDUCING CORRUPTION & ACHIEVING ETHICS REFORM IN NEW
More informationHKT s Digital Transformation Journey
HKT s Digital Transformation Journey Peter Lam Managing Director Engineering, HKT 15 May 2017 Current Business Challenges Instant Provision Self Apps OTT IOT Partnership New VAS Solution-based Cloud New
More informationHOUSING AND CONSULTANCY SERVICES. Channel Shifting. Customers Demanding Change. Ian Lever Director of ICT & Transformation. 18 th October 2013
HOUSING AND CONSULTANCY SERVICES Channel Shifting Customers Demanding Change Ian Lever Director of ICT & Transformation 18 th October 2013 What are we striving to achieve in 2013? Improve Access deliver
More informationPowering your customers retail experience
Powering your customers retail experience Page 2 With you can provide a more engaging customer experience by keeping your employees connected with the best-in-class productivity tools from Microsoft the
More informationInc 5000 Agency 2016, 2015 and Marketing Growth Hacks to Help ORTHOPEDIC SURGEONS GROW THEIR PRACTICE
Inc 5000 Agency 2016, 2015 and 2014 5 Marketing Growth Hacks to Help ORTHOPEDIC SURGEONS GROW THEIR PRACTICE 1 The healthcare industry is an extremely competitive space, and there s no secret that the
More informationThe Evolution of Data and the Impact of New Technologies on Agency Finance & Procurement
The Evolution of Data and the Impact of New Technologies on Agency Finance & Procurement ROHIT CHAUHAN, EXECUTIVE VICE PRESIDENT OF ADVANCED ANALYTICS, MASTERCARD New technologies are converging to positively
More informationEDMONTON AS AN OPEN CITY
Prepared by City of Edmonton MARCH 2017 OPEN CITY INITIATIVE 2017 Refresh 3 EDMONTON AS AN OPEN CITY As the capital of Alberta, Canada, Edmonton aspires to fulfill its role as a preeminent global city:
More informationOrganizations do not need a Big Data Strategy; they need a Business Strategy that incorporates Big Data
Organizations do not need a Big Data Strategy; they need a Business Strategy that incorporates Big Data BILL SCHMARZO, CTO, DELL EMC GLOBAL SERVICES UNIVERSITY SAN FRANCISCO, SCHOOL OF MANAGEMENT EXECUTIVE
More informationthe League at any one time. Each individual club is independent: working within the rules of
English Premiere League Social Media Campaign Strategy: The Premier League is a private company wholly owned by its 20 Member Clubs who make up the League at any one time. Each individual club is independent:
More informationnow you click with can really your customers Meet the future. Today.
now you can really click with your customers From handshake to high-five, Enterprise WiFi Solutions is the connection you need to build the consumer relationship you want. Get one step closer to creating
More informationBeyond Payments: The Digital Commerce opportunity for Banks. Giorgio Andreoli Managing Director Accenture Digital mcommerce
Beyond Payments: The Digital Commerce opportunity for Banks Giorgio Andreoli Managing Director Accenture Digital mcommerce Mobey Day Barcelona, Oct 8 th, 2014 Agenda 1. Digital disruption and the impact
More informationDigital and e-commerce at ICA Gruppen. Danske Bank Consumer Seminar, March 15, 2018 Liv Forhaug, Chief Strategy Officer ICA Gruppen
Digital and e-commerce at ICA Gruppen Danske Bank Consumer Seminar, March 15, 2018 Liv Forhaug, Chief Strategy Officer ICA Gruppen Key messages Broad digital agenda Rapidly growing e-commerce Leadership
More informationNational E-government Strategies: Application of ICT in Government in Achieving the Millennium Development Goals. Professor Dennis Anderson, Ph.D.
United Nations Public Service Day and Forum The Role of Public Service in Achieving the Millennium Development Goals National E-government Strategies: Application of ICT in Government in Achieving the
More informationQ Trading Update
Q3 2017 Trading Update Agenda Financial Review Operational Support Strategy Regional Review Digital and Innovation Summary and Outlook Financial Review Q3 Trading Performance Year-on-Year Gross Profit
More informationLevel the Playing Field
Level the Playing Field When Resources are Tight Chris Warwick VP Consumer Marketing, Kasasa The Challenges We Face Community Banks 1 Measuring Performance 6 Resources 2 Data Analytics 7 Too Many Initiatives
More informationHistoric impact. Royal London uses Adobe Campaign to tap into omnichannel customer data and provide seamless online and offline experiences.
Historic impact. Royal London uses Adobe Campaign to tap into omnichannel customer data and provide seamless online and offline experiences. Adobe Experience Cloud gives us a foundation for understanding
More informationThe Future of Enterprise IT From Systems of Record to Systems of Engagement
The Future of Enterprise IT 2010 2020 From Systems of Record to Systems of Engagement 1 Agenda IT Today Enterprise IT: Systems of Record Consumer IT: Systems of Engagement The Big Disconnect Evolution
More informationB2B Marketing LET S GET DOWN TO BUSINESS
B2B Marketing LET S GET DOWN TO BUSINESS Show me the money Let s keep things simple: the aim of your B2B marketing is to produce more customers and drive more sales and improved profits. This remains true
More informationICMA Solutions Track Session. Information Rules. Communicating with Residents in the Google Era
ICMA Solutions Track Session Information Rules Communicating with Residents in the Google Era October 8, 2012 Today s Speakers Benjamin Webb Program Manager DMP Ben works with government customers to implement
More informationIntroduction. Powerful forces are reshaping the banking industry.
Introduction Powerful forces are reshaping the banking industry. Customer expectations, technological capabilities, regulatory requirements, demographics and economics are together creating an imperative
More informationContingent Workforce Management:
Contingent Workforce Management: Whose Job is it Anyway? DCR Workforce David Putt EVP Duff Hall Former Contingent Labor Category Manager at Microsoft sig.org/eval Contingent Workforce Management: Whose
More informationHow to do SEO for Swiss companies?
How to do SEO for Swiss companies? This article aims to help small and big companies and organizations in Switzerland which are aware of Search Engine Optimization (SEO) and are about to take advantage
More informationThe Future of Enterprise IT From Systems of Record to Systems of Engagement
The Future of Enterprise IT 2010 2020 From Systems of Record to Systems of Engagement 1 2010, TCG Advisors LLC Agenda IT Today Enterprise IT: Systems of Record Consumer IT: Systems of Engagement The Big
More informationMarketing Attractions in a World of Tech.
Marketing Attractions in a World of Tech The world of visitor attraction marketing has changed We re going on a day out Here I am Look at this Let s review it! Today s Marketing Manager The digital world
More informationOxygen Intranet. A best-practice intranet that is rapidly deployed and helps you get the most out of Office 365
Oxygen Intranet A best-practice intranet that is rapidly deployed and helps you get the most out of Office 365 Get more from Office 365 Office 365 is a huge and powerful platform it can be so big that
More informationADVANCED PROGRAMME IN DIGITAL MARKETING. Programa Superior
ADVANCED PROGRAMME IN DIGITAL MARKETING Programa Superior ADVANCED PROGRAMME IN DIGITAL MARKETING 1. Designing and Creating a Digital Marketing Plan History of Digital Marketing and Advertising Competitive
More informationFor personal use only
MOKO SOCIAL MEDIA COMPANY OVERVIEW AND STRATEGY Investor Presentation - September 2016 1 Overview MOKO product portfolio The market opportunity User engagement Monetization strategy 2 About MOKO MOKO provides
More informationHire a Freelancer 2016
Hire a Freelancer 2016 About us How it Works Digital Mums is a social media solution like no other Women with children lack flexible Marketing, PR and Communications, work opportunities. Most SMEs and
More informationOpportunities in Travel Management Cost Savings That You Need to Know
Opportunities in Travel Management Cost Savings That You Need to Know Contents Adoption of technology 1 Artificial Intelligence (AI) in predictive analytics 1 Recommendation engines and the most valuable
More informationNew business models and revenue streams with blockchain
New business models and revenue streams with blockchain Andrew Anderson CEO Block Angel / Co-CEO Jarvis B2B Media Cloud and Blockchain Forum 2018 About me: Have worked as a professional money manager Hold
More informationJoint Submission to the How We Vote Engagement Process
Joint Submission to the How We Vote Engagement Process It s time for everyone s vote to count in B.C. The upcoming referendum on proportional representation is an exciting opportunity for a key conversation
More informationTrends in API Management
GUIDE SHARE EUROPE Trends in API Management Matt Roberts Technical Lead IBM API Management development matt.roberts@uk.ibm.com 2015 2013 IBM Corporation GSE Belux Trends in API Management Motivations Models
More informatione-government of Korea Best Practices
e-government of Korea Best Practices e-government of Korea Best Practices Table of Contents 4 I. e-government Best Practices 12 II. e-government Best Practices 34 III. Development Directions of e-government
More informationTEACHING TOLERANCE. The Economics of Social Media. By Joao Frenandes Silva
TEACHING TOLERANCE DIGITAL LITERACY TOLERANCE.ORG The Economics of Social Media By Joao Frenandes Silva Every day, billions of people post, share, comment, and chat on online social media platforms. More
More informationA Mobile First Future
A Mobile First Future Devices/Users (Millions) Furious Pace of Change Leading to Mobile First The Mobile Internet has ramped up faster than the Desktop Internet, leading to dramatic growth in emerging
More informationYardi Marketing Suite
Yardi Marketing Suite Fulfill all your marketing, leasing and resident services needs with one software platform. Manage the Entire Prospect and Resident Lifecycle Increase mobile reach and improve user
More informationDISCOVERING THE BUY BOX SWEET SPOT
DISCOVERING THE BUY BOX SWEET SPOT Leveraging your selling power on Amazon Why win the Buy Box? $82bn of sales go through the Buy Box Responsible for 95% of seller s revenues Pays back sellers for great
More informationModeling the Personal Data Ecosystem: Business and Policy Scenarios ID3. (C) John H.. Clippinger
Modeling the Personal Data Ecosystem: Business and Policy Scenarios ID3 (C) John H.. Clippinger A WEF View of Personal Data Personal Data Ecosystem Marketers Banks DATA USERS Media Affiliates Information
More informationTHE RESPONSIVE CITY ENGAGING COMMUNITIES THROUGH DATA-SMART. Stephen Goldsmith Harvard Kennedy School
THE RESPONSIVE CITY ENGAGING COMMUNITIES THROUGH DATA-SMART Stephen Goldsmith Harvard Kennedy School Opportunity to Massively Change More data/less paper Data mining techniques overcome legacy barriers
More informationGDPR. Are you ready for the GDPR countdown?
Are you ready for the countdown? SOLUTIONS LOOK TO THE FUTURE There s more to than just compliance; find out how to use the new regulation as a springboard to unlocking greater business value from your
More informationStay ahead of the game with Adalyser
+44 (0) 333 666 7366 Stay ahead of the game with Adalyser Real-time online platform for the collection, analysis and optimisation of offline and online media spend. About Adalyser Developed for our business
More informationraiders.com.au DIGITAL MARKETING, ADVERTISING AND PARTNERSHIP OVERVIEW
raiders.com.au DIGITAL MARKETING, ADVERTISING AND PARTNERSHIP OVERVIEW OVERVIEW NEW DIGITAL PLATFORMS FOR 2018 The NRL & Canberra Raiders launched a new and improved digital platform in December 2017.
More informationVMA The Apple Phenomenon. Andy Wilkins. What is the secret to Apple s success and what can we learn from it?
VMA 2010 The Apple Phenomenon What is the secret to Apple s success and what can we learn from it? Andy Wilkins Agenda Introduction to Strategyn Apple s Phenomenal Success Story Lessons from the ipod The
More informationBig Data and Analytics for Banking
Big Data and Analytics for Banking A Point of View Pietro Leo Executive Architect IBM Italy CTO for Big Data Analytics & Watson Member of IBM Academy of Technology Core Management Team ...Digital Transformation
More informationUCaaS. Business collaboration, delivered
Business collaboration, delivered There s a simpler way! 04 Look at what you can get 04 Mix and match with your people 05 End users will enjoy 06 Here s why the IT guys will like it 07 2 The future is
More informationSECURITY REDEFINED. Jenny Kalenderidis RSA Regional Director, UK & Ireland. Copyright 2014 EMC Corporation. All rights reserved.
SECURITY REDEFINED Jenny Kalenderidis RSA Regional Director, UK & Ireland 2 Agenda 09:30 Brian Fitzgerald Security Redefined: Managing risk and securing the business in the age of the third platform 09:50
More informationFIGHTING E-COMMERCE FOMO: How to make the most of the tech you have, and be smart about what you invest in next.
FIGHTING E-COMMERCE FOMO: How to make the most of the tech you have, and be smart about what you invest in next. The (tech) struggle is real. E-commerce marketers have long relied on the Fear Of Missing
More informationTO RETARGETING INTRODUCTION WHITE PAPER. The Performance Marketer s Guide to Retargeting: Part I
INTRODUCTION Why Retargeting matters for today s marketing maverick. Retargeting has been a breakout tactic since marketers first made the shift from traditional trial and error programs to real-time programmatic
More informationDIGITAL INCLUSION NETWORK SUPPORTING THE SOCIAL HOUSING SECTOR
DIGITAL INCLUSION NETWORK SUPPORTING THE SOCIAL HOUSING SECTOR AGENDA What exactly is the problem today: Residents and Building Owners Price, Speed, Reliability, Support Coastal Housing Background to Partnership
More informationThe Innovation Imperative: How to sustain an Innovative Public Sector?
The Innovation Imperative: How to sustain an Innovative Public Sector? Edwin Lau Head of Reform of the Public Sector Division, Public Governance and Territorial Development Directorate, OECD 19 November
More informationWe can t go on like this: let s transform public services! Witnessing the end of the dinosaurs
We can t go on like this: let s transform public services! Witnessing the end of the dinosaurs Jordi Graells i Costa, Director-General for Citizen Services. Government of Catalonia Within the context of
More informationOrange our essentials
Orange our essentials 2016 edition Contents Knowing the Group Our new ambition Our CSR commitments Group Sourcing & Supply Chain (GSSC) Knowing the Group Orange at a glance 157 000 employees in the world
More informationBNP Paribas International Hackathon: during Demo Day, 16 start-up presented their solutions for a state of the art customer experience
Paris, 5 December 2017 PRESS RELEASE BNP Paribas International Hackathon: during Demo Day, 16 start-up presented their solutions for a state of the art customer experience On Friday 1 st December, 16 start-up
More informationChallenges in Management Reporting Marc Franzen Senior Manager, Finance Advisory, KPMG
Challenges in Management Reporting Marc Franzen Senior Manager, Finance Advisory, KPMG AGENDA Management reporting in a changing world Big Changes: Selected changes Summary and outlook REPORTING IMPROVEMENT
More informationDigital government toolkit
Digital Government Strategies: Good Practices Portugal: Citizen s Portal The OECD Council adopted on 15 July 2014 the Recommendation on Digital Government Strategies. The Recommendation provides a set
More informationStrategic Priorities for Promoting Civil Participation in Decision-Making in Ukraine
Strategic Priorities for Promoting Civil Participation in Decision-Making in Ukraine Introduction The current period of reforms in Ukraine is the right time to take stock of the interaction between civil
More informationINNOVATION MANAGEMENT
INNOVATION MANAGEMENT QMARKETS AT A GLANCE QMARKETS AT A GLANCE Frankfurt USA Australia London Paris Milan Israel Sales offices: Europe & US 208 customers worldwide Team members: 59 (FTEs) 20+ partners
More informationwaylay for: smart city SMART MOBILITY MANAGEMENT
waylay for: smart city SMART MOBILITY MANAGEMENT Connecting city mobility data Cities around the world are increasingly using sensor, Internet of Things and digital technologies to better manage and control
More information