NCDOT IT Oversight. David H. Ulmer November 20, 2014

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1 NCDOT IT Oversight David H. Ulmer November 20, 2014

2 DOT IT Oversight SB744 Projects Active Projects: Next Generation Secure Driver License SADLS Replacement Phase 1, 2, and 3 Comply with Federal Real ID act, implement a new more durable driver s license and improve security and credentialing of NC Driver s Licenses and ID Cards (MorphoTrust Phases 1 3) DMV Office Optimization Review and optimize driver license office layouts and customer flow, replace current mobile units, pilot full service kiosks DMV Online Renewal Allow eligible DMV customers to renew their driver license or ID card remotely via the internet, kiosk, tablet or mobile phone. DMV Virtual Hearings Allow eligible DMV customers to attend DMV hearings remotely from designated sites providing convenience to customer, eliminate hearing officer travel and reduce number of no show hearings SOA Center Establish a Service Oriented Architecture framework to standardize development and delivery of applications designed for reuse and low cost operations Channel Strategy Workforce/Product and Service Mobility Capability This effort will provide the framework and strategy for product and service delivery to allow customers, employees, partners and stakeholders to interact and transact with DMV at any time from a variety of different devices and/or mechanisms such as mobile phones, kiosks, the Internet, IVR system, tablets, PCs, etc. 2

3 Replacement of SADLS phases 1, 2 and 3 NGSDLS and MorphoTrust Phases 1-3) Phase 1 Upgrade DL field offices with photo up front and new hardware Phase 2 Near Real Time Facial Recognition, Disaster Recovery Capabilities Phase 3 Full SADLS replacement / Major Milestones Phase 1 Pilot February 2015 Full Phase 1 Implementation 2Q15 Phase 2 3Q15 Phase 3 4Q17 Safran MorphoTrust USA Current Project Funding $18,447,850 Current contract is Phase 1 and 2 Phase 3 if contracted will require additional funding of $20,000,000 Benefits realized through reduced fraud, fewer process errors, less rework and lower O&M Total projected Project $38,447,850 Major Issues & Risks Technological platform shift Stakeholders acceptance Organizational change management/training Procurement Capacity 3

4 DMV Office Optimization Mobile Unit Replacement & Kiosk Pilot Replace end of life current mobile units with Suburban portable units/footlockers Pilot of full self-service kiosks Optimize and rebrand high volume DL branch offices for cost effectiveness, process efficiencies, customer flow/wait times and security / Major Milestones DL branch Optimization 1Q15 Kiosk Pilot 2Q15 Footlocker and Portable Unit 3Q15 Safran MorphoTrust USA As yet to be determined cubicle vendor Major Issues & Risks *Current budget $4,496,000* 8 Footlockers 34 Kiosks = $2,189, site office optimization $2,200,000 including new cubicles Benefits realized through reduced customer wait times and a ROM estimated examiner process savings * Includes $796,000 and $600,000 added in SB744 for mobile unit and kiosks respectively Procurement cycle Dependent upon MorphoTrust Phase 1 and Online Renewals efforts Capacity 4

5 Online/Remote Renewals Provide eligible citizens the ability to renew their driver license ID card remotely via the internet, tablet or other mobile device. Current budget $487,410 Benefits Improved customer service Reduce in-person encounters / Major Milestones Implementation in 1Q15 NOTE, may get implemented after MorphoTrust Phase 1 to reduce the # of old/unsecure driver license issuances None Utilizing internal resources Major Issues & Risks Timing of implementation to coincide with expected increase in customer volume May be considered short term solution Availability of payment capabilities Capacity 5

6 Service Oriented Architecture (SOA) Implement SOA methodologies and governance to promote development standardization, reduce time to delivery and improve infrastructure/architecture reuse. Current budget $3,022,958 Benefits - ROM estimated mainframe CPU savings of $25,000,000 over seven years for SADLS replacement with SOA enabled D360 application / Major Milestones Staff of the team 1Q15 Full Implementation 4Q15 None, Utilizing internal resources supplemented by short term staffing. Issues & Risks Staffing Finding and keeping qualified staff as economy improves Procurement of short term staffing Training ability to keep the lights on while training existing staff Organizational change management 6

7 Channel Strategy Establish the strategy under which DMV modernized applications and services will be deployed to achieve optimal customer improvements, reuse of existing infrastructure and improved efficiencies. / Major Milestones Coordination with Office of the SCIO on strategy 4Q14 Gate 1 approval 1Q15 TBD Current Contract $1, 800,000 Benefits: Improved mgt. decision making in placement of products and services Improved product and service distribution Lower channel development and product service distribution costs Improved customer relationship management Better understanding of channel finances and operational costs Issues & Risks Continued coordination with Office of the SCIO Staffing finding and keeping qualified resources (short term staffing process is extremely cumbersome and a high risk to all projects) 7

8 Web Application Development (Virtual Hearings/Hearing Fee) DMV Hearings are performed in person between petitioners and a Division of Motor Vehicles (DMV) Hearing Officer. Hearing Officers incur excessive travel costs when they must travel to a remote DMV Hearing location to meet in person. There are inefficiencies in the scheduling of the Hearing Officers as a result of Hearing Officers travel. The costs of conducting hearings needs to be recovered, indirect and direct, per SB744 Sec / Major Milestones Current Contract $2,077,992 Benefits: $34,000,000 over five (5) years as a result of more efficient use of Hearing officers, reduction in missed or rescheduled hearings Gate 1 approval 4Q14 RFP for Virtual Hearing hardware/software Issues & Risks issuance 1Q15 Organizational change management Throw away interim fee collection capability as enterprise level solution is TBD being solicited, designed, developed and implemented. Procurement scope changed and the RFP process has been lengthy 8

9 DOT SAP Hosting Migration Sap systems is currently hosted by Xerox on hardware that is over ten years old. Project is moving the systems to be hosted in the Western and Eastern Data Centers of OITS. Project will establish a modern SAP hosting environment strategically aligned with the SAP technology roadmap which will enable DOT to modernize SAP services to support new business requirements. Project supports State government s goal of consolidating information technology infrastructure promoting shared services, encouraging best practices and delivering customer-focused information technology services. / Major Milestones Initiation December 2013 Planning & Design November 2014 Execution & Build July 2015 Implementation September Closeout November Budgeted - $ 29, 967,957 Project currently under budget Issues & Risks Current Hosting vendor participation in datacenter migration Attracting and retaining employee s with SAP skills vs using contract labor Meridian IT IBM Hardware and data conversion to DB2 Office Of Information Technology Services Co-location Services 9 9