International SAP Conference for Professional Services
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1 International SAP Conference for Professional Services Delivering Nonlinear Growth Through Digitalization October, 10-11, 2017 Amsterdam, The Netherlands
2 Welcome To remain competitive in today s digital economy, businesses are under increased pressure to drive solid revenue growth without generating additional operational costs. Evaluation of emerging business models and internal processes, along with the utilization of effective technology platforms and innovations such as machine learning, will be vital for any organization looking to thrive in the current and future market. The International SAP Conference for Professional Services is the only European community event designed for the full SAP ecosystem. Customers, prospects, partners, SAP executives and experts will join together for two days of analysis and discussion on how to deliver nonlinear growth through digitalization. Why Should You Join Us? Gain practical advice from established users during case study presentations Plan your future strategy following solution and roadmap updates directly from SAP Organize one-to-one meetings with SAP executives, solution experts, customers, and partners to have your questions answered Reinforce your solution knowledge via the deep-dive workshops Make new connections or develop existing relationships during our dedicated networking breaks and evening event Please note that the event will be co-located with the International SAP Conference for Connected Logistics in Cargo. With shared pre-event workshops and opening keynotes you and your team will have the opportunity to take a look over the fence and benefit from crossindustry learning. Whether you are looking to achieve service delivery excellence, innovative and competitive pricing models, the right talent for the right project or digitization of knowledge and service delivery, this event offers you and your team the perfect opportunity to benchmark your SAP strategy. We look forward to welcoming you and your team to Amsterdam. Kind regards Eric van Rossum Global Vice President and General Manager for Professional Services Industries, SAP Alisdair Wright Vice President and General Manager for Services Industries, SAP
3 Preconference Workshops Tuesday October 10, 2017 At these workshops you will review product functionality, dive deeper into topics, get practical examples, take part in discussions, go through online demonstrations, and determine the business benefits of each solution. Each workshop offers you a unique opportunity to address challenges, discuss them with your peers, and gain valuable guidance from some of the most knowledgeable experts on SAP applications. Please note that you cannot switch between parallel workshops. For more information, please visit: The following workshops will take place between 09:00 and 12:30 Workshop 1: Professional Services Innovations and SAP Solution Road Map This morning workshop provides you with an overview of the latest SAP solution portfolio and software innovations. Attend and hear about the planned road map for professional services firms in areas such as project and engagement management, managed services, total workforce management, business development, and sales. Whether you are new to SAP or an existing customer looking for an updated overview of the current solution portfolio, this workshop offers the perfect opportunity to learn. You and your team can speak directly with the experts and have your questions answered. What we discuss during this session: Project and engagement management with SAP S/4HANA Cloud Outcome-based services and digital billing with the SAP Hybris Revenue Cloud solution and SAP S/4HANA Cloud Total Workforce Management with SAP SuccessFactors solutions and SAP Fieldglass Customer engagement and commerce with SAP Hybris solutions Digital innovations with Internet of Things and machine learning technologies Matthias Barth, SAP Jonathan Rhodes, SAP Siegfried Bies, SAP Workshop 2: Migrating to SAP S/4HANA Tips and Tricks Our customers know they can benefit from the unique opportunities presented by real-time business analytics, process improvements, and process simplification. As evidence of this, a large number of companies are adopting the in-memory computing technology of the SAP HANA platform and SAP S/4HANA as their redesigned digital core. We now have a clear understanding of how to help our enterprise resource planning (ERP) customers to define the best strategy when moving towards SAP S/4HANA. This session clears up any uncertainties. Attendees hear about best practices, lessons learned from other customers, and the tools that can help you plan your transition. What you take away from this workshop: A strategy and best practices to plan and prepare your conversion to SAP S/4HANA Knowledge of how the SAP Transformation Navigator tool can guide you along your software landscape transformation, including a look at the product road map, licensing aspects, and the value and services you can expect from this self-service tool A familiarity with the comprehensive set of tools that support your preparation, conversion, and post-conversion activities A look at the best practices employed by other customers Michael Lamade, SAP Elinor Castell, SAP
4 Agenda Day One Tuesday October 10, :00 Workshop Registration and Morning Refreshments 09:00 Preconference Workshops Go to pages 3-4 for a full overview of the preconference workshops on offer ahead of the International SAP Conference for Professional Services. These deep-dive sessions offer a brilliant introduction to SAP s full portfolio of solutions and provide a strong foundation for the hot topics being discussed during the main conference agenda. 12:30 Networking Lunch and Conference Registration 13:30 Chairman s Welcome and Opening Remarks 13:40 Opening SAP Keynote: How Artificial Intelligence Will Revolutionize Your Business Artificial Intelligence: how it works and why it s become so important Today and tomorrow: the impact on your business A vision for a common future: the relationship between humans and machines Ragunath Ramanathan, SAP 14:20 Analyst Keynote: The Digital Imperative Creating value from data Accelerating business model innovation and streamlining processes Is simpler better? How can a leaner IT system impact future growth? Speaker to be Announced 15:00 Afternoon Refreshment Break and Browse Shared Exhibition 15:45 SAP Insight: Professional Services on the Brink of Disruption How are professional services increasing revenue without corresponding growth within employee bases? Reimagining business models and processes Digitalization of expertise, talent, service delivery, and customer engagement Eric van Rossum, SAP 16:30 Customer Case Study: Implementing SAP S/4HANA to Better Connect the Global Deloitte Organization Providing better visibility to our project economics Co-innovating with SAP to improve pricing and forecasting capabilities Providing financial reporting and analytics across different accounting standards for the firm Generating savings in indirect procurement and providing greater mobility globally Paul Bray, Deloitte 17:15 Customer Case Study: From Billing to E-Commerce - The T-Systems Roadmap Establishing an integrated and versatile order / billing chain Reducing complexity and spending more time responding to market changes Project challenge: Cloud process automation start-up mentality Jürgen Lumb, T-Systems 18:00 Close of Day One, Followed By Drinks Reception
5 Agenda Day Two Wednesday October 11, :00 Registration and Refreshments 08:30 Welcome Back from the Chairman 08:45 SAP Insight: Total Workforce Management - Sourcing Work Through Talent Networks By the end of 2017, nearly 45% of the world s total workforce will comprise of contingent workers Thinking beyond the traditional talent augmentation model: Accommodating the cultural shift towards young professionals working as free agents and hyper-connectivity enabling these work practices Providing exceptional client services based on an extended professional network that brings together best-of-breed experts from around the world Eric van Rossum, SAP 09:15 Customer Case Study: Experis Ciber Drives Digital Innovation with SAP S/4HANA Professional Services Cloud Making live business decisions with SAP S/4HANA Cloud through: Better tracking of projects, improved analytics and reporting and reactive resource planning Change management as a key success factor Adopting a new work methodology Johan Looijmans, Experis Ciber 10:00 Customer Case Study: Achieving Business Growth through Accelerating Project Lifecycles Enhancing sales and invoicing cycles Improving the ability to collaborate and identify new opportunities with buyers Enabling an efficient on-boarding process with new buyers Speaker to be Announced 10:45 Morning Refreshment Break and Browse Shared Exhibition 11:15 Customer Case Study: Building the SAP Digital Core at Delaware Implementing a future-proof cloud solution: SAP S/4HANA Cloud Moving from a cumbersome administration to data-driven decisions Maximizing adoption by using modern UI and mobile technology Folker Lamote, Delaware 12:00 SAP Microforum 1: Driving Successful Innovation in Professional Service Firms Alastair Ross, Codexx SAP Microforum 2: Gain Competitive Advantage by Leveraging Analytical Insights from Your Business Iver van der Zand, SAP 12:30 Networking Lunch and Browse Shared Exhibition 14:00 SAP Microforum 3: Automating Expense, Travel and Invoicing Processes with Concur Speaker to be Announced SAP Microforum 4: The Digital Future of total Workforce Management Siegfried Bies, SAP 14:30 Customer Case Study: Making HR a Catalyst for Business Expansion Unifying the wider company with a common HR system and standards SAP SuccessFactors: A global solution with local characteristics Making better business and people decisions Speaker to be Announced
6 Agenda Day Two Wednesday October 11, :15 Afternoon Refreshment Break and Browse Shared Exhibition 15:30 Industry Leadership Panel Discussion: Digital Transformation in the Professional Services Industry - Disruptive or Progressive? Are we Ready to Change and who Stands to Benefit? Our panellists will discuss whether digitalization is an opportunity or threat, who is driving the digital agenda within their organization and the role that IT plays. We will also address business areas that can benefit from digital transformation, and share innovative business models and processes that are disrupting the industry. Hosted by: Gabriele Ertl, SAP Panellists: Johan Looijmans, Ciber / Folker Lamote, Delaware / Paul Bray, Deloitte / Alisdair Wright, SAP 16:15 SAP Insight: Analyzing the Business Impact of Focusing on the Customer Innovation of client engagements and an increased focus on the customer will: Drive the creation of new innovative business models Form new partnerships and alliances Force the creation of new revenue streams to faster growth Alisdair Wright, SAP 16:45 Close of Day Two and Conference
7 Media Partners CSM CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month. For more information, please visit Finance Monthly Finance Monthly is a global publication delivering the latest FinTech and Financial Services news for the business community. Finance Monthly reports on the news and topics that matter to the CEOs, CFOs, investors, company directors, entrepreneurs, and SMEs that work in the FinTech and Financial Services sectors. Finance Monthly has an international readership of over 195,880. In addition to the monthly publication the Finance Monthly editorial team publish special reports and surveys designed to provide a deeper understanding of the recent trends in FinTech and investment. For more information, please visit FX-MM FX-MM is the leading monthly magazine for the foreign exchange and money markets industry. FX-MM s widely respected editorial team takes a close look each month at key developments in the trading, treasury and technology sectors. With an enviable pedigree spanning over 19 years, FX-MM is a recognised and trusted publication which features a wealth of topical, targeted and accessible features, interviews and profiles on the subjects which matter most to those in the industry. FX-MM s readership is broad-based and comprises senior executives and key decision-makers across six primary audiences: Bankers, Brokers, Corporate Treasurers, Fund Managers, Technology Vendors and Traders. For more information please visit Payments & Cards Network The Payments & Cards Network is a talent provider consultancy purely dedicated to the fintech, payments, & commerce domains. With the biggest global network of over fintech professionals and experienced consultants, we connect you to highly skilled people to boost your business performance. We d like get to know your specific needs today and help you find the right person to grow your business For more information, please visit:
8 How to Register Registration You have three options to register: 1. Register online at: professionalservices 2. Fill in the back page of this brochure and it to: 3. Fill in the back page and fax it to: +44 (0) Contact Details Emma Peters, T.A. Cook Conferences T: +44 (0) E: This event is organized by: T.A. Cook Conferences in cooperation with SAP. The registration fee includes access to the event, lunch on all days, refreshments, and the evening event, and documentation material for download.please note that accommodation and travel are not included in the registration fee.
9 Registration Form International SAP Conference for Professional Services Fax to +44 (0) or register online at: professionalservices I would like to register for this conference (October 10-11, Amsterdam): First Name Last Name Conference Venue Park Plaza Amsterdam Airport Melbournestraat 1 Lijnden 1175 RM Netherlands T: +31 (0) Company Industry Sector City, State Country Job Title Street Zip Code, Postal Code Phone Registration and Contact Office T.A. Cook Conferences. 4th Floor, Mclaren Building 46 The Priory Queensway Birmingham, B4 7LR, UK T: +44 (0) E: info@tacook.com Registered in England and Wales Company Registration Number: Event Fees Type Conference Only Standard Fax Date Signature Half Day Workshop 375 I wish to attend the following: Conference (October 10-11) Morning Half-Day Workshop (October 10) Please select from one of the below workshops: W1 Payment Method Credit Card W2 Evening Event (October 10 - Open to conference registrants only) Further Information Invoice 1. Would you like to receive further information from SAP including special offers, reports, event news, and more along with information resulting from this inquiry? Yes, by Yes, by telephone No 2. Would you like to receive further information from SAP partners or other affiliated companies and business partners of SAP including special offers, reports, and more along with information resulting from this inquiry? Yes, by Yes, by telephone No I agree to the above terms and conditions (This must be ticked in order for the registration to be processed.) * All fees are subject to 21% VAT Terms and Conditions of Registration Cancellations must be made in writing at least two weeks before the beginning of the event. In this case we will charge a processing fee of 200 euro. Cancellations received less than two weeks before the event will be liable for the full registration fee. This also applies to registrants who do not attend the event. If a participant cannot attend for whatever reason, it is of course possible to nominate a substitution. Substitutions must be received in writing, must be addressed to the registration office, and must include the names of both the original and the substitute registrants. Participation in an event is only possible if payment has already been received, or if it is submitted at the event in cash or with a collection-only cheque. Please note that non- attendance for any reason is subject to the cancellation terms laid out in point above. Organizer s Changes We reserve the right to cancel your registration or refuse access to the event. We reserve the right to make changes to the event program. In the unfortunate event that an event is cancelled, we are not liable for any costs incurred by delegates in connection with their attendance. Data Policy By registering for this event, you grant T.A. Cook permission to keep you informed of future events and content within your field of interest. We will only send you relevant information (by , post or telephone) and you can unsubscribe at any time. Your details will only be held on the T.A. Cook internal data base and will not be supplied to 3rd parties without your knowledge and permission. If you wish to unsubscribe immediately, please send an to info@ tacook.com with Unsubscribe in the subject line. Privacy Policy Video and Photography We plan to take photographs and video material at the event and reproduce them in educational, news, or promotional material, whether in print, electronic, or other media, including event Websites. By participating in this event, you grant us the right to use the photographs and video footage for such purposes. All photos and videos become the property of T.A. Cook. These may be displayed, distributed, or used by T.A. Cook for any purpose. Should you wish to opt out of this, please contact us at info@tacook.com. VAT Number: BO1
10 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. These materials are provided for information only and are subject to change without notice. SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See for additional trademark information and notices.
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