City of Georgetown, Texas

Transcription

1 City of Georgetown, Texas TOP10 THINGS TO DO WITH YOUR AMI/MDM SOLUTION Presented By: Walter Koopmann-ElectSolve Leticia Zavala-Jones_City of Gtown Sandra Arnold-City of Gtown Scott Durham-Honeywell Elster

2 Agenda INTRODUCTION BUSINESS CASE FOR AMI & MDM SELECTION PROCESS REQUIREMENTS FOR AMI/MDM SYSTEM DEPLOYMENT IMPROVEMENTS LESSONS LEARNED TOP 10 THINGS TO DO WITH YOUR AMI/MDM SOLUTION

3 GEORGETOWN UTILTIY SYSTEM (GUS) SERVES THE CITY OF GEORGETOWN CUSTOMERS 58,000 CUSTOMERS 42 SQ MILES OF ELECTRIC AND 462 SQ MILES OF WATER TERRITORY 24,764 ELECTRIC CUSTOMERS 23,326 RESIDENTIAL 1,189 INDUSTRIAL & COMMERICAL 249 NET METERING (SOLAR) 35,093 WATER CUSTOMERS Background THE CITY OF GEORGETOWN WAS ONE OF THE FIRST UTILITIES IN THE NATION TO INTRODUCE AUTOMATED METER READING (AMR)

4 BUSINESS CASE FOR AMI & MDM Water Conservation Energy Management Demand Forecasting Lower Operational Cost Reduce truck roll outs Customer Service Customer Call about high bill from high usage or estimated meter read Long Phone calls as a result of having no data or not good data Non-responsive equipment The inability to expand the current system to accommodate growth Earlier outage detection and restoration through enhanced system monitoring

5 SELECTION PROCESS Top RFP requirements 1. Advanced Metering technologies 2. Energy management and distributed automation 3. Remote connect/disconnect 4. Time of Use 5. Detection Outage and Notification 6. Tamper Notification 7. Meter data management (MDM) 8. Two way communication

6 AMI DEPLOYMENT TIMELINE Pre- Phase I 6/ Electric meters installed 68 Residential 32 Commercial 1Gatekeeper on Fiber Phase I 7/ Water & 485 Electric meters installed 3 Gatekeepers (2 Fiber, 1 Cellular) 10 Repeaters Tested total system functionality for 6 billing months Phase II 1/ ,542 Water & 21,921 Electric meters installed 46 Gatekeepers (34 Fiber,12 cellular) 58 Repeaters Completed at the end of May 2013.

7 INTEGRATION OF AMI & MDM

8 IMPROVEMENTS IN OPERATIONS/SERVICE Lower bills Lower costs Rate Choice Energy Management Proactive Customer Service More read data available to CSR Fewer estimated bills On demand reads On line tools Reduce carbon emission Lower energy consumption Reduce Power Plants Needs Peak load reductions Support renewable generation Wind, solar Conserve Natural Resources Water leak detection Useful knowledge app s Reduce O&M Less manual meter reading Less manual disconnect Less manual reconnect Reduced truck roll outs Re-Reads BENEFITS Return on Investment (ROI) Improved accuracy of billing information Reduced billing adjustments Resolve billing questions more efficiently Access to more data to make knowledgeable decision

9 LESSONS LEARNED Advanced Notification to Customers Meter Audit Meter Exchange Process GPS Coordinates Calendar Blackout Dates for Billing Cycles

10 TOP 10 BENEFITS CUSTOMER PORTAL GUARD

11 CUSTOMER PORTAL Daily Consumption Cost & Total Usage Billing History Setup Alerts Billing Cycles

12 TOP 10 BENEFITS CUSTOMER BUDGET ALERTS

13 BUDGET ALERTS Alert Thresholds Set Budget Amount Weekly Reports

14 BUDGET ALERTS Notification via text or

15 TOP 10 BENEFITS AQUA MESSENGER PROGRAM

16 AQUA MESSENGER Set 3 thresholds levels to be alerted at Receive alerts via Usages counter reset at start of new billing cycle

17 AQUA MESSENGER Notification via

18 AQUA MESSENGER CASE STUDY Good thing we had Aqua Alert! Georgetown Customer John Copelan

19 TOP 10 BENEFITS REMOTE CONNECTION AND DISCONNECTION OF A CUSTOMER S METER

20 REMOTE CONNECT/DISCONNECT Connect\Disconnect multiple remote electric meters Schedules Process takes less than minute alert notification when batch is completed Report Generated in the MDM

21 REMOTE CONNECT/DISCONNECT CONNECTS/DISCONNECTS DISCONNECT CONNECTS MANUAL 2016-REMOTE 2010-MANUAL 2011 Truck Roll Out For Connect/Disconnect 2016 Remote Connect/Disconnect & Truck Roll Out

22 TOP 10 BENEFITS DATA ANALYTICS

23 Advanced Charting and Graphing Helps the staff resolve usage issues and understand customer s usage patterns Engineers can analyze operational data on the fly for different system configurations Generate graphs of information to be viewed by specified date range and billing cycle. DATA ANALYTICS

24 TOP 10 BENEFITS EVENTS & ALARMS

25 EVENTS & ALARMS Events: A time stamped record of a condition or event read from a meter, or generated by EA_MS Alarm: A subset of events that may require more immediate attention

26 TOP 10 BENEFITS LINE LOSS AND RECOVERY SYSTEM (LARS)

27 LARS Detail geographically where losses are and how they are distributed. Pinpoint where operational corrections can be made to reduce losses and recover revenue. Collect, track and analyze the meter data from all available data sources to develop a comprehensive view of the line loss problem

28 LARS Incorporate meter data streams with substation interval data to reconcile and report losses and revenue leakage Reconcile end-customer electricity sales back to each feeder and substation Continues to track distribution system performance to maintain low loss margins over time.

29 TOP 10 BENEFITS WATER LEAK DETECTION

30 WATER LEAK DETECTION Generate Water Leak Report Run Interval Report Review Data Call Customer about Possible Leak

31 WATER LEAK -CASE STUDY Back in New York, my relatives were astonished: That a Utility would notice or even care that my line was gulping water; That a Utility would call me to ask if there was problem; That a Utility would correct the problem immediately and search to find whether the leak was inside the home; That a Utility employee would actually phone me back to relieve my personal crisis. REV. Donald C Guerrant

32 TOP 10 BENEFITS IMPORT/EXPORT OF XML FILES

33 IMPORT/EXPORT OF XML FILES This interface enables file based importing and exporting of data to and from the ucentra data repository.

34 TOP 10 BENEFITS EXPAND PROGRAM OFFERINGS

35 EXPAND PROGRAM OFFERINGS TIME OF USE (TOU) Water Loss (LARS) DATA ANALYTICS MOBILE COLLECTOR VALIDATION, ESTIMATION & EDITING (VEE)

36 QUESTIONS????

37 THANK YOU! Scott Durham General Manager, Western Region Honeywell Elster Cell Walter Koopmann, PMP Director Client Accounts ElectSolve Technology Solutions and Services, Inc x1034 Office Cell