Sushil Rajendran. Pauline Downey. Cubic Transportation Systems Concord, California

Transcription

1 Revenue Accounting & Reconciliation for multi-modal, multi-operator systems Sushil Rajendran Director, Service Operations Pauline Downey Sr. Project Engineer, Customer Services Cubic Transportation Systems Concord, California

2 Key Presentation Take-Aways Revenue apportionment and reconciliation challenging Back-office software support critical to integrity and process efficiency Responsiveness to change achieved through COTS software and configurable business rules Closing the loop between bank data and system data important

3 Revenue Management Introduction Cubic is a leading integrator of payment and information solutions Our revenue operations and solution spans cash collection and reconciliation; debit/credit processing, data analysis and reporting Experience leads to continuous improvements and innovations Proven experience in multioperator / agency revenue management, eg: Bay Area - Clipper 230 million txns per year 8 agencies / operators Brisbane go card 460 million txns per year 18 agencies / operators Chicago - Ventra 300 million txns per year 2 agencies / operator

4 Revenue Accounting Challenge Today Environment Multi-Operator Environments Mostly Card-Based Systems Customer Service Policies: Refunds, Adjustments, Bonuses, Fees Multiple Fare Products and Business Rules Reporting Requirements Legacy Systems Compliance PCI-DSS SSAE16 PII Federal of State Legislation (e.g. Escheatment) Financial Operations Multiple Payment Options (Cash, Check, ACH, Credit/Debit Cards) Revenue Recognition Policies Reconciliation and Reporting Cycles Financial Reports: General Ledger, Trial Balance External Interactions Transit Benefits Program Institutional Programs Third Party Retailers Banking Interfaces Credit/Debit Acquirers Merchant Agreement/Service Providers Cash Collection Systems

5 Revenue Accounting Challenge Today Environment Multi-Operator Environments Mostly Card-Based Systems Customer Service Policies: Refunds, Adjustments, Bonuses, Fees Multiple Fare Products and Business Rules Reporting Requirements Legacy Systems Compliance PCI-DSS SSAE16 PII Federal of State Legislation (e.g. Escheatment) Financial Operations Multiple Payment Options (Cash, Check, ACH, Credit/Debit Cards) Revenue Recognition Policies Reconciliation and Reporting Cycles Financial Reports: General Ledger, Trial Balance External Interactions Transit Benefits Program Institutional Programs Third Party Retailers Banking Interfaces Credit/Debit Acquirers Merchant Agreement/Service Providers Cash Collection Systems

6 Complexity is increasing Environment Regional and modal integration Bigger systems, more operators Tolling, parking, rideshare Account-based / Open Payments Mobile payments Dynamic and Configurable Pricing Shared Service Platforms Compliance Demand for stronger Privacy Controls PCI-DSS Guidelines changing New credit card technologies Rising audit and accountability standards Financial Operations New Payment Methods (Wallets, Contactless Credit Cards, Mobile) Pre-Paid & Post-Paid Accounts Integration Between Public and Private Transport Systems Demand for efficiency Demand for sophisticated reports External Interactions Certification with Different Banking Systems and Credit Card Processors Additional Pretax Programs for Other Operations (e.g. Parking, Tolling) Additional Social Services Programs

7 Revenue Accounting - NextLedger Transitioned from a proprietary single application architecture to a fully integrated, modular service system

8 Revenue Collection Solution Today

9 Summary Challenge Regional Multi-Operator and Modal Deployments Responsiveness to Change Solution Configurable clearing-house supporting business rule sets for each operator and mode Configurable business rules Flexible reporting Auditability Configurable business rules Flexible reporting Proven COTS General Ledger Transaction Level Traceability System reconciled back-to-bank Finance Operations Efficiency Automated reconciliation Flexible reporting Security & PCI Role based access and user controls PCI-DSS certified tokenization and bank interfaces