Automotive Repair Shop Management Software System Survey Response for: Omnique - Completed: 12/18/2017 5:44 PM EST

Transcription

1 Automotive Repair Shop Management Software System Survey Response for: Omnique - erik@omnique.com Completed: 12/18/2017 5:44 PM EST 1 What is the typical initial total cost for a shop to change to your software? $ What is the typical monthly cost for shops currently using your software? $199 3 Name of the individual completing the survey Kris Hammon 4 Name of your Company and Software Omnique Shop Management Software 5 Your website Appointments 1/19

2 6 Can appointments be displayed in different colors depending on factors such as: Waiting, after hours arrival, loaner car reservation, shuttle required, call to remind, type of service, etc.? Comment: As many statuses and custom colors as the user would like. 7 Can appointments be dragged and dropped on the appointment scheduler? 8 Does a warning occur when making an appointment if the customer has previously not shown up for appointments? Comment: A user can set any type of standard or customer notification on a customer record to be displayed any time that customer is accessed. 9 Can an appointment for the next scheduled maintenance be generated automatically? Comment: The process is not one which would accurately be described as automatic...nor would you want it to be. The user should approve the next recommended appointment. 2/19

3 10 When an appointment is made, is the time, date and user who made the appointment automatically recorded and saved? 11 Does a warning occur if there are other appointments or open RO's for a vehicle when a new appointment is being entered for that vehicle? 12 Does an appointment change color on the schedule when the appointment time is approaching or past? 13 Is there integrated loaner car reservations and tracking? 3/19

4 Communication 14 Can texting be sent and received within the software? 15 Can status updates be automatically texted to customers when the status of their vehicle changes? 16 Can ing be done directly through the software without having to go into a separate program? Inspections 17 Are electronic vehicle inspections integrated? 4/19

5 18 Can photos be attached to failed items? Comment: Photos or videos. 19 Can job kits be attached to failed items? 20 Can inspections be ed and texted to customers? Job Kits 21 Can jobs performed or estimated be saved as vehicle specific job kits? 5/19

6 22 Can job kits include other job kits and multiple labor operations? Labor operations 23 Is there integrated time clocking for technicians? 24 Is there capability for multiple labor rates (10 or more)? Comment: Labor rates can be customized by category of business or by customer. 25 Can times for multiple technicians be entered into a single labor operation? 6/19

7 Parts and Inventory 26 Can the software automatically adjust stocking levels according to parameters that have been set by the user? 27 Is there a feature where the software automatically contacts integrated vendors according to a designated schedule and updates pricing for all part information that is in the software? 28 Can different matrices be assigned to different types of parts, different brands, different vendors and different customers? 29 When parts are ordered (and when they arrive), is the time and the person placing the order recorded? 7/19

8 30 When an authorization is entered, is the advisor prompted to order parts that are not in the facility and have not already been ordered? 31 Can purchase orders be generated for parts that are needed, but are not in the facility and have not already been ordered, for future appointments within a selected date range? 32 Are there different colors assigned to different parts statuses? 33 Does the displayed status of a part change automatically when the actual status of the part changes? 8/19

9 Comment: I'm not sure why they would ever be different? 34 Are there reminders which alert service advisors that an expected arrival time for a part is past due. 35 Is online parts cataloging and ordering integrated for all major catalog and ordering platforms? 36 Are parts returns and core returns tracked? 37 Is there a merge feature where duplicate parts can be merged together quickly and easily? 9/19

10 Repair orders 38 Are there different colors assigned to different RO statuses? 39 Does the displayed status of an RO change automatically when the actual status of the RO changes? 40 When someone is working in an RO, will the software block anyone else attempting to work in the RO, and alert them before they attempt to work in the RO? 41 Can part or all of an RO be copied and pasted into another RO with a single action? 10/19

11 42 Is there a profit checker that displays profit dollars and percentages for each individual part, each labor operation, each job subtotal and the entire order? 43 When jobs are copied from history, do both the parts and labor prices update automatically? 44 Does an RO change color on the work in progress screen when the technician exceeds the sold labor time? 45 Can partially completed R O's be split between pay periods so that technicians can be credited with their current progress on an RO even though all work on the RO has not yet been completed? 46 Can documents and photos be attached and saved to RO's? 11/19

12 47 Are the following items optional to display or not display on the customer invoice: Part numbers, individual part prices, labor times, individual labor prices? 48 Can mandatory checklists be cr eated that a service advisor must complete to advance when entering information into RO's and completing RO's? Recommendations 49 Can previous recommendat ions be included on invoices, RO's, estimates, inspections and worksheets? 50 Do previous recommend ations include the name of the advisor and technician who originally made the recommendations? 12/19

13 51 When recommendations appear in a list, can they be reordered by priority. Scheduled maintenance 52 Can a grid be included on a ny RO (or invoice, or estimate or worksheet) that includes all scheduled maintenance intervals, along with when they were last performed and when they are next due (both date and miles) according the service history? 53 Does the software calculate maintenance interval due dates based on actual miles driven for each i ndividual vehicle according to the service history? 13/19

14 54 Are scheduled maintenance reminders generated and sent automatically when the assigned time or projected mileage has been reached? 55 Can maintenance intervals be assigned to job kits so that the services come up as due acco rding to whatever parameters are set by the user. Service history 56 Are Carfax service history reports integrated? 57 Can service history from other shops be integrated with the shop's service history for a vehicle? 14/19

15 Tires 58 Are new tire serial numb ers automatically sent to the manufacturer once the numbers have been entered into an RO? 59 Is there integrated tire cataloging and ordering? Training 60 Is there a regular schedule of webinars or podcasts for training new users and explaining updates? 61 Is there a help feature that covers all areas of the software completely? 15/19

16 Vehicle information 62 Does the vehicle VIN and other ke y information display on all screens when working in an RO so there is no need to back up or change screens? 63 Will entering the license plate nu mber autofill vehicle information such as VIN, year, make, model, and engine? 64 Is there a merge feature where duplicate vehicles can be merged together quickly and easily? 65 Can documents and photos be attached and saved to vehicles? 16/19

17 Other software features 66 Can all functions be performed paperless? 67 Is there integrated electronic signature capture? 68 Is credit card processing integrated? 69 Is there a caller I.D. feature that displays customer information when an existing customer calls? 17/19

18 70 Is lube (oil change) sticker (label) printing integrated? 71 Are all functions mobile device compatible? 72 Can key performance numbers be compared with other users of the software? 73 Can information be exported to spread sheets, and imported from spread sheets? 18/19

19 74 Are there integrated mapping and directions to and from the shop, customers, vendors, etc.? 75 Are there different subprograms or modules for different employees (technicians, advisors, parts, manager)? 76 Can technician assignments be dragged and dropped on a technician assignment screen? 77 Is there a merge feature where duplicate customers can be merged together quickly and easily? 19/19