People With Passion. Making Dealers Better. Online Scheduler I Lane Application I Multi-point Inspection Tool

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Agatha Wright
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1 People With Passion Making Dealers Better Online Scheduler I Lane Application I Multi-point Inspection Tool eleadsales@eleadcrm.com

Our Story FOUNDED IN 1985 With over 1,500 direct employees nationwide, ELEAD1ONE is the trusted partner to the most passionate leaders in our industry.

2 Our Story FOUNDED IN 1985 With over 1,500 direct employees nationwide, ELEAD1ONE is the trusted partner to the most passionate leaders in our industry. In fact, six of the top ten dealer groups use ELEAD1ONE to streamline their day-to-day operations, and achieve higher sales, profits and market share. Considered the most intelligent and intuitive dealership software available in today s automotive market, ELEAD1ONE helps dealers achieve unmatched results across all departments from lead generation and sales acquisition to customer retention and loyalty. We are the only system in today s market with one true login that integrates variable and fixed operations to completely optimize the customer s lifecycle. We are the only system in today's market with one true login that integrates variable and fixed operations to completely manage the customer s lifecycle. ELEAD1ONE PASSION No other company in the automotive space has our resources or ability to sustain a 100 percent focus on training, teaching, and support after the sale. We continue to raise the bar for excellence through our continuous teambuilding investment in industry-leading automotive retail experts who have an unwavering passion for technology, superior training, process enhancement and client service. OUR FOUNDATION The automotive-only customer contact center and CRM are the foundations of our exclusive dealer-focused suite of products and profit-building strategies. Servicing over 7,000 automotive retail clients, the ELEAD Contact Center has evolved into the largest, most experienced and affordable virtual BDC in today s market. The ELEAD Contact Center offers the best outbound and inbound contact management packages tailored to enhance and grow your customer communications strategy. CUSTOMERS FOR LIFE The unique month-to-month business model fuels our drive to deliver monthly profitable results. Recently, there have been an impressive number of dealer groups who have chosen us as their partner. Although, we continue to maintain a large reference list of OEMs, top dealers and dealer groups who, for decades, continue to place their trust in ELEAD1ONE. -Hugh and Judy Hathcock 2014 AWARDS WINNER AWARD WINNER CRM Provider 2011 Diamond Winner Top-rated CRM 2014 AWARD WINNER CRM Provider 2012 AWARD WINNER CRM Provider 2013 Data Software Services, L.L.C eleadsales@eleadcrm.com

3 Service1One Revolutionizing the Service Lane Today s automotive consumers are smarter than ever, and successful dealers are responding with better communication and technology. Dealers must find a way to differentiate themselves and communicate smarter, and more effectively throughout the customer journey. Our new Service1One technology alleviates the most common problem service consumers have - the feeling of being taken advantage of, which stems from a lack of proper documentation and information. Dealers, who are looking to compete at a higher level and win more service business, are turning to Service1One to achieve better control, visibility and sales. Transparency Sells Service1One is a web-based technology that completely revolutionizes the way business is done in the service drive - from the moment an appointment is made to the moment a repair order is complete. With seamless integration that is 100 percent transparent, the Service Advisor s experience is fully automated as the application guides him/her through the entire process. The application is used on a handheld tablet, so you never have a need to use the traditional pen and paper system. Our state-of-the-art online scheduler, lane application, and multi-point inspection tool provide the smartest and most complete fixed operations solution available in today s market. Efficiency, quality, speed and customer satisfaction all have a new name Service1One makes the most of your existing opportunities. SALLY JONES WALKAROUND PACKAGES COMPLETE HISTORY 08 FORD EXPLORER VIEW/EDIT DETAILS EXTERIOR INTERIOR DRIVER (2) REAR (0) PASS. (0) FRONT (0) TOP (2) RECORD DAMAGE SCRATCH DING DENT PAINT OTHER TIRE WHEEL WINDSHIELD WIPER HEAD LIGHT BRAKE/TAIL BACK ELEAD1ONE 2015 NEXT State-of-the-art Online Service Scheduler Fast and Efficient Lane Management Application Paperless Multi-point Inspection Process Full Integration with AutoPilot Service - marketing and ELEAD Loyalty App Full Integration with All Major DMS Systems

Service1One Scheduler Online Appointment Scheduler Provide the best experience by allowing your consumers to begin their journey to service with an easy-to-use and convenient online scheduler.

Our web-based and multi-channel appointment scheduler not only loads the shop based on advisor availability and hours of operation, but it also creates a simpler process for customers.

Service1One empowers your service management to maximize shop utilization and increase dealer profit.

Full Integration With All Major DMS Systems Mobile Scheduling Our mobile service scheduler presents consumers with an intuitive interface with a clean design for optimal viewing across all devices,

4 Service1One Scheduler Online Appointment Scheduler Provide the best experience by allowing your consumers to begin their journey to service with an easy-to-use and convenient online scheduler. Service1One presents consumers with an intuitive and clean interface designed for optimal viewing across all devices. Our web-based and multi-channel appointment scheduler not only loads the shop based on advisor availability and hours of operation, but it also creates a simpler process for customers. With Service1One, you can add real-time dealership pricing to the website and create consistency throughout the customer journey, further increasing their loyalty and satisfaction. Service1One empowers your service management to maximize shop utilization and increase dealer profit. Up to the Minute Permission-based Appointment Dashboard Interactive Service Drive Capacity Management Quickly View Vehicle Service History and Information Engaging Service Status Management Tools Full Integration With All Major DMS Systems Mobile Scheduling Our mobile service scheduler presents consumers with an intuitive interface with a clean design for optimal viewing across all devices, including Android and IOS. Consumers visiting a dealer website on a mobile device can instantly schedule an appointment from anywhere at any time! Dealership and Contact Management Center Scheduling Easy access to customer information, their vehicle, service history, and maintenance requirements empower dealership personnel and customer contact centers to handle appointment requests quickly and successfully. No matter who schedules the appointment, Service1One provides easy access to personalized pricing, promotions, service campaigns and service opportunities. 3G 4:08 PM Customer Name CRM Account Information Vehicle Information Create New Appointment Existing Appointment Appointment History Log Out

5 Service1One Lane Service Lane Management Service1One s lane management application is flexible, customizable and optimizes the speed and efficiency of the lane process for both you and your customers. Using the latest technology on any device with any operating system, scan the vehicle identification number, photograph, and document vehicle damage, as well as update customer and vehicle information. Best of all, you can record any customer concerns and approve service work orders with seamless integration into ELEAD CRM and your DMS all in real time. The application is used on handheld tablets, negating the need for a traditional pen and paper system. With the application design so intuitive and comprehensive, users can master the solution in minutes. Service1One provides the exact tools needed for clear documentation and supporting data to increase revenue per RO, while improving customer satisfaction. ADD CONCERN SALLY JONES WALKAROUND PACKAGES COMPLETE HISTORY 08 FORD EXPLORER SELECT COMPONENT VIEW/EDIT DETAILS TIRES EXTERIOR INTERIOR RIGHT FRONT DRIVER (2) REAR (0) PASS. (0) FRONT (0) TOP (2) SELECT COMPONENT SUBCATEGORY RECORD DAMAGE SCRATCH DING DENT PAINT OTHER BALDING CAMBER CHOPPED CRACKED FEATHERED INNER/OUTER ADD SERVICE SEARCH FOR SERVICE ADD COMMENTS DOCUMENT TAKE A PHOTO OF DAMAGE TIRE WHEEL WINDSHIELD WIPER HEAD LIGHT BRAKE/TAIL SAVE CANCEL BACK ELEAD1ONE 2015 NEXT Enhanced Vehicle Walkaround Real-time Appointment Dashboard Search Feature that Uses the Device s Camera to Scan VIN Quickly Record the Vehicle s Existing Damage Easy Photo Upload to Record Vehicle Damage Provides Overview of Vehicle History Including All Repairs, Declines, and Much More Re-target Previously Declined Services Review and Complete Includes Pre-loaded Maintenance Packages Based on Mileage or Dash Codes Easy to Add Customer Comments and A la Cart OP Codes Customer s Sign Tablet To Authorize Services Clearly Displayed Printable Repair Order in PDF Format SALLY JONES WALKAROUND PACKAGES COMPLETE HISTORY 08 FORD EXPLORER PACKAGES 75,000 MINOR BASIC 80K REPLACE SPARK PLUGS COOLANT FLUID EXCHANGE POWERSTEERING FLUID EXCHANGE TRANSMISSION FLUID EXCHANGE REFILL WINDSHIELD WASHER FLUID REPLACE WINDSHIELD WIPERS FREE CAR WASH CURRENT MILEAGE: 80,000 MAJOR STANDARD 80K 79,488 REPLACE SPARK PLUGS COOLANT FLUID EXCHANGE POWERSTEERING FLUID EXCHANGE TRANSMISSION FLUID EXCHANGE REFILL WINDSHIELD WASHER FLUID REPLACE WINDSHIELD WIPERS BRAKE SYSTEM FLUSH EXCHANGE ADDED VALUE REPLACE AIR FILTER REPLACE FUEL FILTER FREE CAR WASH FREE VACCUUM VIEW/EDIT DETAILS VIEW HISTORY 85,000 MINOR PREMIUM 80K REPLACE SPARK PLUGS COOLANT FLUID EXCHANGE POWERSTEERING FLUID EXCHANGE TRANSMISSION FLUID EXCHANGE REFILL WINDSHIELD WASHER FLUID REPLACE WINDSHIELD WIPERS BRAKE SYSTEM FLUSH EXCHANGE ADDED VALUE REPLACE AIR FILTER REPLACE FUEL FILTER REPLACE BRAKE PADS FREE CAR DETAIL SELECT $ SELECT $ SELECT $329.95

6 Service1One Shop Multi-point Inspection Tool Turn your technicians into service scientists with Service1One - a fully integrated, paperless multi-point inspection process that enables your service shop to perform electronic vehicle inspections. From the moment the vehicle enters the shop, Service1One provides technicians insight through the mandatory inspection process to ensure every repair opportunity is identified and recorded. Retrieve real-time pricing for all maintenance and repair operations, get on hand quantity for parts in dealer inventory and present a professional, personalized estimate of all needed services or repairs all without ever leaving the repair stall! Service1One provides a high quality and photo-driven customer presentation that drives higher approval rates for recommended work. Technician Dashboards Fully Customized, Electronic Multi-point Inspection Sheet Custom Colors and/or Ringtones with Push Notifications Real-time Parts Requisition from the Service Bay Built-in, Real-time Parts Pricing and Availability Full Integration with Data Push for Customized Marketing Efforts Attach Photos to MPI Forms of Needed Repairs 100 Percent of Deferred (Declined) Operations Captured Electronically Creates a Detailed Estimate for Additional Sales Requests Personalized to the Customer Transparent Communication Communicate Internally Through Chat and Text Increases Overall Efficiency, While Decreasing Customer Wait Time Virtualized Interaction with Parts Counter

AutoPilot Service Marketing and Fulfillment Award-winning Service-marketing Platform Autopilot offers the most comprehensive service-marketing system proven to increase customer retention,

7 AutoPilot Service Marketing and Fulfillment Award-winning Service-marketing Platform Autopilot offers the most comprehensive service-marketing system proven to increase customer retention, profitability and market share. These Fixed-ops marketing campaigns are completely automated and focus on appointment reminders, lost customer recovery, customer follow up and retention all which improve service transactions, loyalty and CSI scores. With AutoPilot, you can integrate the Service Advisor s daily plans with our award-winning customer contact center to provide unparalleled phone activities. Live calls blend with customizable, pre-determined triggers to send the right message to the right person Automatically! Automotive-only Contact Management Center Over 1,000 Live Agents Based in the U.S. Over 7,000 Retail Clients Extensive Agent Training and Quality Control Industry's Highest Contact Ratios to Capitalize on Every Business Opportunity Interactive Chat Management Targeted Messaging Custom Appointment Generating, Reminder and Follow-Up Campaigns Automated Campaign Triggers Target the Right Person at the Right Time Targeted Service Needed or Declined CSI Customer Marketing Campaigns, Targeted Messages and Phone Scripts Dynamic Offers Increase Declined Service Comebacks Up to 23 Percent Interactive Live Chat Online Scheduling SMS SMS Live Call IVR Direct Mail

Contact Center Sales Service Digital 30+ Years Experience 7,000+ Dealer Clients 1,000+ Live Call Agents World-class Client Services Award-winning Software Award-winning Contact Center Over 1,500

8 Contact Center Sales Service Digital 30+ Years Experience 7,000+ Dealer Clients 1,000+ Live Call Agents World-class Client Services Award-winning Software Award-winning Contact Center Over 1,500 Employees Nationwide GM-level Training Consultants New Innovation and Enhancements Monthly 89+ Million Appointments Set No Long-term Contract

Reach optimal revenue by maximizing every opportunity in your Service Department.

Service Pro 1 Service Pro Reach optimal revenue by maximizing every opportunity in your Service Department. Your existing customers are your dealership s most valuable asset. With drivers adding more miles