Integrate or Consolidate?

Transcription

1 Integrate or Consolidate? Reducing Operations Costs via Consolidated Operations Management

2 Business Cycles: A Period of Transition for Operations Peak Cycles: Higher budgets Focus: Support growth and assure revenue-generating services. New labor Invest in new technology & individual tools Off-peak Cycles: Tighter budgets Focus: Improve efficiency & control costs, while assuring services Do more with the existing resources Prioritize investments for maximum business & operational value Either way, Operations needs assure quality service, but in a more cost effective, and efficient manner. The question is how? 2

3 Roadblocks to Efficient, Cost-effective Operations Management Multiple Business Services Service A Service B Service C Service D Service E Service F Service G Service H MTTR* Operational Impact OPEX CAPEX Service Gap: Limited Visibility, Control & Automation Customer Business Impact Revenue Competitive Multiple Operations Centers NOC NOC (n) SOC SOC (n) Data Center Data Center (n) Line of Business Line of Bus.(n) Multiple Silos, Tools, Technology, Data, Staff Network Network Security Security Application Network Network Network Network Network Network Security Security Security Security Security Security System Mainframe Storage Application System Mainframe Storage Application Application System Data Application Application System Data 3 *Mean time to resolution; Capital Expense; Operational Expense

4 Gartner IT Infrastructure & Operations Maturity Model 4 * Gartner, Aligning ECA and BSM to the IT Infrastructure and Operations Maturity Model, David Williams, Debra Curtis; Publication Date: 27 May 2008

5 How can IBM help you close the Service Gap and move up the Gartner IT Infrastructure & Operational Maturity model? Predictive, automated analysis, business aligned. High efficiency, costeffective operations. Reactive, manual analysis by domain. Low efficiency, high cost operations. 5

6 IBM Tivoli Solutions for Service Availability & Performance Integrated & Modular Approach Meets you where you are today Greater value tomorrow! 6

7 IBM Tivoli Solutions for Service Availability & Performance IDC & OSS Observer Forrester Gartner & OSS Observer Gartner & OSS Observer 7

8 IBM Tivoli Solutions for Service Availability & Performance Improve staff productivity & reduce operational costs. Improve MTTR & Service Availability & Performance Today s s Focus: Transforming domain-centric operations into Consolidated Operations Management. 8

9 Leveraging Tivoli s Integrated Foundation Consolidated Operations Management Integrated Visualization & Navigation Process Automation IBM Integrated Foundation Integrated Security Open Reporting Ecosystem Common Data Warehouse Only Tivoli has the integrated & extensible foundation to mange across Tivoli & 3 rd Party 9

10 Consolidated Operations Management: Single-Pane-of-Glass Custom Graphical Web Views Event Summary by Type e.g. assigned, maintenance, ticketed, etc Consolidated Event Views Across IBM & Non-IBM Sources Regional Location Maps Real-time & Historical KPIs 10

11 Market Leading Event Consolidation, Correlation & Automation Manager of Managers: (Event Engine) Leverage: Hundreds of out-of-the-box integrations Integration with diagnostic, troubleshooting & OAM tools Monitoring: thousands apps, systems, devices & more. Scalability: 10 s of millions of events/day Support for any environment: IPv6, FIPS, distributed & mainframe, virtualized environments, SOA Advanced Analysis: Normalization, de-duplication, & aggregation Contextual correlation Service-centric correlation Domain-centric correlation Device correlation Predictive & Pattern Recognition Event Reduction greater than 10 s of thousands to 1 Reporting: across IBM & 3 rd party tools & forwarding to other external systems Automated Actions Notification, Escalation, Enrichment Bi-direction Integration: trouble ticket, CMDB, OSS, more Restart devices & processes, generate new events, update database tables Data Visualization & actions: across Tivoli & 3 rd Party Gartner & OSS Observer We were blown away by what (IBM Tivoli) We were blown away by what (IBM Tivoli) Netcool could do. Our group has 75 tools Netcool could do. Our group has 75 tools it s almost ridiculous. The consolidation of it s s almost ridiculous. The consolidation of alerting alerting with Netcool allows us to pull all with Netcool allows us to pull all tools tools into one place. into one place. Top 5 Investment Banking Firm Top 5 Investment Banking Firm (IBM Tivoli) Netcool is our eyes and ears of (IBM Tivoli) Netcool is our eyes and ears of our trading environment. our trading environment. Top 10 Investment Banking Firm Top 10 Investment Banking Firm Deployed in less than six weeks. Achieved Deployed in less than six weeks. Achieved minute, pre-outage detection for retail minute, pre-outage detection for retail banking banking services. services. - - Leading Leading NA Retail Bank NA Retail Bank 11

12 Best of Breed Monitoring & Intelligence Transactions: Internet, FTP, DHCP, Windows Applications: SOA, J2EE, ERP, CRM, Systems: Virtualized servers, Windows, Linux, Unix, Oracle, DB2, Sybase Networks: MPLS, VPN, OSPF, Transmission Storage: SAN, Backup & Recovery Mainframe & Midrange: IBM z-series, p-series, i-series Security: Intrusion Detection, Firewalls, Physical, Desktop, Logs, Wireless Voice: IP, PBX, circuit-switch Business Activity: Application logs, database changes, business events, event bus messages Broadest scope Leverage existing tools Extend monitoring for new domains Replace Ineffective tools Gartner & OSS Observer 12

13 Broadest Discovery & Mapping Across Domains Broadest Discovery Layer 1 7 Robust Dependency Views Application, system, network, mainframe More than any other vendor Deep configuration details Change tracking & reporting 80% of problems are caused by IT changing something Integrated with event management for faster MTTR 13

14 Datacenter: Launch In Context In Context Performance Intelligence: CPU. Disk Space, etc. In Context Application Dependencies, Change Events & History Spatial Mapping for Heat and Energy 14

15 Network Operations Center: Launch In Context In Context Drill down to Network Root Cause & Configuration Details e.g. MPLS & Import network dependencies from other tools In Context Performance Intelligence e.g. latency, traffic, service baseline 15

16 Multi-vendor Data: In-Context Data Views & Automations Collects Data From Any IBM & 3 rd Party Source: Databases, Flat Files, Message Busses, SOA, CMDBs Launch in context and trigger automations in context. Access Knowledge Libraries, Trouble Tickets, Config, Details and more. 16

17 Advanced Automations Across the Event Lifecycle Identify Service Impacting Events Add contextual information Service Impacting Non Impacting Service Name Device Location Contact Details SLA Details Maintenance Maintenance Maintenance (Excel) (Inventory) (Service Desk) (CMDB) Automate steps in workflow/processes Runbook Automation Engine Right click to execute external actions From UI, right-click to view data from any source in integrated views Configuration Info Change History Problem Resolution History Enriched Events Contact Details 17

18 From Consolidated Operations to Business Service Management Forrester Business & Operational Dashboards Real-time service modeling Service Impact & root analysis Balanced scorecards SLA Tracking BSM Consolidated Operations Management 18

19 Consolidated Operations Management: KeyBank Business Problem: Improve overall quality of business services by eliminating operational silos, and consolidated operations management to identify root cause and deliver against service levels commitments. IBM Solution: Consolidated Operations Management After reviewing Tivoli s solution roadmaps KeyBank found that the planned integrations across acquired best of breed products directly aligned with their own objectives. Domain Monitoring (Candle) Transaction Monitoring (Cyanea) End-to-end Event Management (Micromuse) Purchased Business Service Management (Tivoli) Business Benefits: Achieved KeyBank vision of integrated data correlation and analysis Early alert to undesirable performance trends for faster problem identification and resolution. Improved quality of service and operational efficiency. Integration across products accelerated their plans. IBM is clearly intent on making the Tivoli family the most comprehensive and analytical solution for core operations; and we benefit because our infrastructure is too diverse for anything less. Monty Yurchison, VP, Online Systems & Alert Services Engineering, KeyBank 19

20 Consolidated Operations Management: TelstraClear Limited Business challenge TelstraClear Limited, is one of New Zealand s largest full-service telecommunications companies. They wanted to gain end-to-end visibility of their infrastructure to strengthen service quality and facilitate new product rollouts, including triple-play services for residential customers. Solution: Consolidated Operations Management TelstraClear selected IBM Tivoli software for its proven strength as an off-the-shelf event management solution that could deploy rapidly, handle large volumes of event data and integrate quickly with third-party operational support systems. We were able to deploy Tivoli Netcool software quickly and immediately consolidate information from many devices and elements. This enabled us to realize a return on investment in just weeks. Dilshan Perera Principal Systems Architect TelstraClear Limited Benefits Reduced operational expenses Enabled rollout of new services months earlier than previously possible Cut mean time to repair Improved overall performance against KPIs and SLAs Solution Components IBM Tivoli solutions for consolidated operations management IBM Corporation

21 Consolidated Operations Management: Global Defense Operations Assuring satellites which provide high speed, orbit-toground laser communications in support of global, netcentric operations and communications for warfighters. Assuring global backbone which provides on-demand information capabilities for warfighters, policymakers, & support personnel. Assuring national mega-computer facilities which control day-to-day execution of the military computing services. Assuring voice, data, and video systems that provide mobile users with beyond line-of-sight communications (e.g. planes, ships, ground vehicles, and soldier manpack) 21

22 Why IBM Solutions for Consolidated Operations Management? LEVERAGE: Provides a single-pane-of-glass across IBM Tivoli & 3 rd party tools improving return on investment INTEGRATION: Delivers the only solution with common visualization, navigation, security, data warehouse & reporting INTELLIGENCE: Reduces mean time to resolution across domains with automated analysis, contextual drill down & actions EXTENSIBILITY: Offers add-on capabilities for Business Service Management & End-to-end Service Management LEADERSHIP: Proven technology & market leadership with thousands of customer implementations worldwide Operational Efficiency Cost Reduction Service Assurance IBM Tivoli COM solutions provide the integrated visibility, control & automation Operations needs to help improve efficiency, reduce costs & assure services. 22

23 THANK YOU! 23