Fireside Chat: Harnessing AI technologies to Ensure a Seamless IoE Connected Experience

Transcription

1 Fireside Chat: Harnessing AI technologies to Ensure a Seamless IoE Connected Experience Gion Baker CEO, Vodafone Automotive Yossi Zohar Director, Communications Industry, Salesforce 2018 TM Forum 1

2 Every Customer Is Connected With smart, always-on devices, and real-time interactions

3 Engaging the customer of the future Simple Fast Predictive

4 Introduction

5 With Vodafone Automotive we can provide E2E solutions For global vehicle manufacturers, insurance companies and fleet operators Our manufacturing business We design, develop, manufacture and distribute parking assistance devices, anti-theft systems and telematics control units (TCU). Our telematics business We design and deliver telematics products and services for stolen vehicle recovery, road safety, new innovative insurance products, security assistance and eco driving, as well as remote maintenance and control of cars.

6 Vodafone and theautomotive team Countries Years covered experience with Secure in vehicle Operating security and Centres telematics globally, 44 in Europe 35 Vehicle manufacturer s, working with Vodafone Automotive products & services 14,4 m Vehicles connected with Vodafone on the road today 900 Automotive experts 35bn Kilometers of driving data analysed 3,8m Crash events managed

7 We deliver a complete end-to-end service or any part thereof Hardware design and testing Hardware production Network Application software development Service delivery End-to-End Security

8 Core services Automotive Telematics Stolen Vehicle Recovery Usage Based Insurance Fleet Management

9 Industries and customers

10 AUTOMOTIVE PLATFORM New ways to manage OEM platforms PROCESS FLOWS re-design INTERFACES for all touch points VALUE ADDED SERVICES for users and manufacturers 2- AND 4-WHEELS availability

11 INSURANCE IoT Platform for Insurance service FULLY MODULAR telematics structure STANDARD INTERFACE for faster integration CUSTOMER INSIGHT for insurance DIGITAL TRANSFORMATION of policyholder experience

12 V-AUTO by CONSUMER IOT First direct consumer B2C programme CONSUMER SALES CHANNEL shops and web SELF INSTALLING device SELF ACTIVATION process

13 FLEET Creating a comprehensive customer value proposition OUTSTANDING CXX made possible SHARED MOBILITY services unlocked REMOTE MONITORING and efficiency management NEW SALES CHANNELS for SME proposition

14 ECOSYSTEM MANAGEMENT Orchestration-oriented approach MOBILITY DATA collection and acquisition from different sources ADDED VALUE through data processing, analysis and enrichment RELATIONSHIP MANAGEMENT between mobility partners & new revenue streams

15 Driving seamless CXX through cloud-based platform

16 Digital transformation: enterprise data exposure to customers DIGITAL CHANNELS DATA EXPOSURE SERVICE LEVEL MONITORING (SLA) DATA FLOWS KPIs LIBRARY DATA ACCESS SECURISATION SELF SERVICE BUSINESS INTELLIGENCE 17

17 Digital transformation: self-service end customer process Subscription with payment and activation PRODUCT SELECTION PAYMENT WITH CC OR PAYPAL VEHICLE REGISTRATION SERVICE ACTIVATION CUSTOMER SELF REGISTRATION TELEMATICS SERVICE USAGE 18 5/16/2018

18 Digital transformation: internal process full automation Renewal campaign with self-service payment to increase volumes and quality AUTOMATIC OUTBOUND COMMUNICATIONS MULTIPLE CAMPAIGN STEPS BASED ON CUSTOMER DATA RENEW FROM MOBILE OR DESKTOP EASY CAMPAIGN MANAGEMENT PAYMENT WITH CC 19 5/16/2018

19 AI as part of the business

20 DATA ANALYTICS Cooperative, Connected and Automated Mobility 4 DIMENSION STRATEGY NETWORK Network as a sensor TELEMATICS SERVICES Mobility services, LBS CONTEXT ANALYSIS HD video analytics TOTAL CONNECTIVITY Vehicle to Everything ARTIFICIAL INTELLIGENCE At the heart of future mobility Our AI applications include Near real time analytics Visualization Tools Machine Learning Deep learning libraries

21 What s next

22 Value The journey to the connected traveller From assets to mobility services Value of services Connected life Value of vehicles Smart assets Assets as a service Mobility as a service Assets Yesterday Today Tomorrow

23 Vodafone Automotive in digital mobility B2B integration Secure enviroment Taking part in the digital transformation as a trusted partner of large enterprises to build and operate new digital services focused on the IoT and Mobility Major trends Ecosystems New Life Style Products vs Services Sharing Economy New Mobility Corporate services Consumer services Vehicle Makers Digital Service Digital Service Digital service Content provider Digital Transformation to enter in new markets and build new products in a connected ecosystem Vodafone Automotive Insurers Car rentals Data Sensor Data collection, analysis & processing Data Sensor Data Sensor Smart cities Road signs

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25 Thank you