Digital Infrastructure Specialists. Services Guide

Transcription

1 Digital Infrastructure Specialists Pro-Active IT Support itg CloudBase OneVoice Telephony itg WebSight itg SearchVista itg WebHosting Services Guide itg Technologies Limited, Amtri House, Hulley Road, Macclesfield, Cheshire SK10 2NE Telephone website:

2 Introduction to itg itg was formed in 1998 ago to help companies of all sizes manage their IT issues, however over time and with the introduction of more complex products clients needed greater assistance in making sure they achieved the best possible return on investment when it came to purchasing support, products, and software. Because of the very nature of IT things move quickly and so to keep our clients up to speed with the latest technologies we have built an unrivalled portfolio of products and services to ensure we meet the needs of even the most demanding business. We now consider ourselves to be one of the UK s first Digital Infrastructure Specialists and our team has been hand selected for their knowledge, experience and professionalism. Our obsession with customer service is the reason for our 98% customer retention rate as we consistently meet our client s expectations. Adobe Creative Cloud

3 Digital Infrastructure Specialists As one of the first and only Digital Infrastructure specialists in the UK, itg offer a unique range of services specifically designed to help companies embrace the use of digital products that can streamline productivity, heighten security and increase visibility of your business. What is Digital Infrastructure? Here at itg we use the term Digital Infrastructure to mean all technology you and your How we can help We have built a catalogue of high performance solutions that can work independently or as part of a complete package that are perfect for today s digital focused businesses. Your Business Needs and communications. Plus any new or future additions like cloud computing, disaster recovery and virtual integrated telephony. itg Support Managed Services itg CloudBase Cloud Services are looking to do now and in the future, making sure we future proof as much of your company as possible and as a natural extension to you we can help advise and support of your business needs. business have come to rely on whether that be IT support, Internet connectivity, websites We get a full understanding of what you With products like our itg CloudBase, itg WebHosting Managed & Maintained Your Business Needs itg WebSight Web & App Design Pro-active IT support, website and bespoke app development plus online SEO marketing on our own managed and maintained web servers. We are the ideal partner to help any business build the perfect Digital Infrastructure. itg OneVoice Internet Telephony itg SearchVista SEO Marketing web: sales@itg.uk.com tel: tel:

4 IT Support Pro-Active Managed IT Support Services As IT becomes more complex and integral to your day to day operations any downtime will have a huge effect and cost to your business. By adopting a proactive approach to support you will minimise your potential exposure to losses and future proof your investment in technology. IT is the most important part of your business and as the heart of communication and productivity you need its continuity. itg provide a pro-active fixed monthly cost package that can cover all aspects of IT to provide you with a fully managed solution and a support partner. We can become your virtual IT department which unlike employing someone will mean you always have value for money access to resources. Because all businesses are individual with specific needs we take the time to understand our clients then tailor our support as a bespoke package. Some businesses value high uptime continuity or a private cloud solution. The one essential and our guarantee is a professional high quality of scalable services. Being pro-active is about being empowered to look for and prevent where possible potential situations that could cause you downtime. Our monthly fixed fee not only allows us to be pro-active on a daily basis but also includes regular onsite visits and monthly health checks of all devices for your information and peace of mind. Human checks are still the best and report results are reviewed by a senior engineer. itg Support Features Pro-active managed 24/7 support Manged fixed cost all inclusive support Pro-active monthly health checks Regular on site visits and IT reviews Dedicated responsive helpdesk support with client logging and tracking Servers, PC s and Laptop hardware supply specialists Internet connectivity and network data cableing. Workshop repairs and test centre High availability solutions which enable on site or remote access to your data from anywhere

5 What is Cloud Computing Cloud computing is a term used to describe moving the access to and company files from internal computers and servers to a data centre that is accessible via the internet. The advantages of moving to Cloud computing include a saving in capital expenditure, high availability of your data and protection in cases of flood, fire or total failure. itg has been established since 1998 as an IT support and solutions provider. We have evolved with emerging technologies to incorporate our own suite of fully managed, high performance and value for money Cloud Services and Private Cloud solutions. Our modular suite of cloud services allow you to use a single or multiple CloudBase service with your existing network. We provide customers secure access to their data and provide high availability for , filtering and files. All of your data is stored across multiple ISO compliant UK data centres with very high speed internet access. As a fully managed service we include the cost of support with each module. Our responsive and pro-active support covers all phone and remote support at no additional cost. If you currently have a premium fixed cost support package with us then the support for itg Cloud Base products is already included. itg CloudBase Features Increase company productivity and reduce risks and liabilities Work from anywhere capabilties and a true disaster recovery solution All user data held securely in multiple UK located ISO27001 and ISO 9001 certified data centres Fully managed modular services Monthly and annual billing options includes fixed cost support per module or as part of your existing itg support Simple integration into existing and new infrastructures and software Our products can be used with other software products and services such as Microsoft Office 365 and Hosted Exchange . As certified resellers, we offer very attractive pricing for Microsoft and Adobe Cloud software and services. We have a brochure with details of all of our CloudBase products available on request along with example pricing comparisons.

6 itg OneVoice Internet Telephony itg OneVoice Internet Telephony itg OneVoice is a solution where the equipment needed to process telephone calls and offer telephone features is located on our service platform data centre rather than the customers premises. This reduces investment and responsibilities of major equipment ownership. When combined with *VoIP a number of other benefits arise such as: Mutlilocation: itg OneVoice gives customers the ability to make two or more locations or remote workers all part of the same calling group no matter where in the world they actually are and with no charge to call between locations using the same phone numbers. Computer Telephony Integration (CTI): itg OneVoice enables CTI solutions where telephone calling and functions can be controlled by the user s PC, and where telephone information can be integrated with other software applications like CRM and call monitoring for reporting or billing purposes. itg OneVoice Features Reduced cost of harware investment and associated calls and support and maintenance costs Virtual phone system with instantly scalable capacity for lines, extensions, call recording and routing Many features like follow me extensions and voic notifications Multiple offices and remote workers all on the same number and system Work from anywhere capabilties and a true disaster recovery solution Integrate telephony into users PC s smart phones and CRM software itg also provides a wireless virtual phone system solution using mobile phone sim card technology for fast role out at an affordable fixed monthly cost with all calls inclusive. All the features of a conventional phone system and totally portable. *VoIP is Vocie Over Internet Protocol. Using the internet and WiFi to make phone calls.

7 itg Web Sight Mobile Apps and E-Commerce With over 98% of business having some form of online presence itg group created a division called itg Web Sight specifically designed to help companies make the most of this opportunity. itg Web Sight focus on the specific needs of your business. Gathering industry insight then strategically planning and creating the perfect representation of your business on-line. We create effective easy to use websites by combining innovative graphic design and cutting edge technology. We help our clients by building digital strategies and campaigns that allow them to develop and interact with their customers through simple to use websites or fun and engaging mobile Apps. Features & Benefits Bespoke and open source web and e-commerce projects Mobile applications and sites for Apple Android Software applications developers multi skilled.net and PHP Fully managed service with ongoing maintenance Managed hosting on our own PCI compliant server platform With 15 years of experience in web application development, handling over 500+ projects for clients all over the world including companies such as; Jaguar Land Rover Group, Mastercard, Warner Brothers and Deutsche Bank we are perfectly positioned to help develop and build your new bespoke site or mobile application.

8 SearchVista SEO & Marketing SEO & Marketing Services With competition for business and new customers becoming more and more fierce just presuming people will find your company and purchase products is one of the biggest reasons for companies to fail. If you haven t yet embraced search marketing, then you still have work to do. Your customers are well connected, well informed, and will only engage on their own terms. So you need to reinvent your role in the digital lives of your customers. Create memorable, engaging experiences using modern digital marketing techniques and you will reap the rewards. Do nothing, or do it badly, and you ll be left behind. Features & Benefits SEO and PPC campaigns Social media campaigns Content marketing Remarketing Online display advertising Our solutions include a broad spectrum of services across multiple digital marketing channels leveraging our flair for all things creative, technical and editorial. Our portfolio of Digital Marketing solutions and managed services covers a range of industries and verticals in areas such as multi-channel experience, advertising campaign, search, e-commerce, social and more. Contact simon.lees@itg.uk.com for a free assesment.

9 WebHosting Managed Hosting Managed Web Hosting & Maintenance The first impression and assesment of your business is made by your website and its presence on the internet. This does not just apply to the look of your website, the availability, security and speed of your site instills confidence, and is essential for search engine optimisation. The majority of websites are built using open source technologies like Wordpress which accounts for 62% or the worlds sites, Joomla, Magento, Drupal etc. The term Open Source means that the code that your site is built on is availble to everyone including hackers and malware creators. Therefore regular updates are constantly being developed for the core site file version and the plugins that add features to your website. If these updates are not regularly applied you are leaving your site and its content wide open for hackers. Applying the updates can cause your site to lose its format, features functions or completely break. itg host and manage over 200 websites, all of these are on our own fully managed and configured web servers across three secure UK datacentres. We back all of our clients website and databases up every night on a 7 day retention. We place your site behind a Content Delivery Network which provides enhanced security and acceleration of your web pages, both will be rewarded by Google. Instead of just providing some low cost hosting space which you are responsible for all events and occurences we provide a managed service with maintenance. Features & Benefits Hosting, maintenance & support for one fixed cost per month. Regular maintenance and application of updates keeping your site secure. Insurance against unexpected costs. High speed always available hosting. Security and protection from DDoS UK hosting on secure itg managed servers and infrastructure. Content updates and additions options available, along with SEO services. One monthly fixed fee covers the cost of hosting, monthly updates, support for content additions and any fixes related to updates. This fee also insures you against the cost of a clean up should your site become compromised, which can take several days to complete.

10 itg Technologies Limited Amtri House, Hulley Road, Macclesfield, Cheshire SK10 2NE Telephone website: