Performance Management in Government

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1 Performance Management in Government SUBRATA MITRA INDUSTRY SOLUTION LEADER - GOVERNMENT 5 FEB 2010 Activity IBM Corporation

2 The Performance Challenge management is essential for government agencies seeking to improve outcomes and rebuild confidence in government. few government leaders understand clearly enough, and early enough, the leveraging power of performance management. Kennedy School of Government, Harvard University IBM Corporation

3 Today s Government Challenges Global Economic Crisis Continuous Budget Pressure Demands for Accountability, Transparency Demonstrating Good Governance Intense Public Scrutiny Ongoing Improvement with Less Resources IBM Corporation

4 Turbulent Times Place New Demands on Government $5+ Trillion in Economic Recovery Funds Allocated Worldwide, in Every Region of the World Performance Challenges Performance Requirements Revenue shortfalls Rising costs Higher unemployment Increased demands for services Plan, forecast, control resources Measure, analyze performance Report confidently to external stakeholders Align metrics, initiatives and resources with strategy Link cost to outcomes IBM Corporation

5 Calls for Accountability of Government Transparency and accountability Meet strategic objectives Deliver quality service to citizens IBM Corporation

6 Performance Management Imperatives Complete view of programs and budgets Manage and reduce risk Improve operational efficiency Ensure transparency IBM Corporation

7 Government Performance Management POLITICAL AGENDA FINANCE PROGRAMS Measuring & Monitoring Reporting & Analysis SUPPLY CHAIN Planning OPERATIONS CITIZEN SERVICES IT HR IBM Corporation

8 Government Performance Management POLITICAL AGENDA FINANCE PROGRAMS SUPPLY CHAIN OPERATIONS CITIZEN SERVICES IT HR IBM Corporation

IBM Cognos Performance Management Solution for Government Show One Complete View Government Executive Performance Dashboard Program/Budget Metrics Government-Wide View of All

Manage & Reduce Risk Eliminate uncertainty with one version of the information and the truth and comply with statutory requirements.

9 IBM Cognos Performance Management Solution for Government Show One Complete View Government Executive Performance Dashboard Program/Budget Metrics Government-Wide View of All Programs & Budgets Measure and monitor all activities, analyze trends, modify programs, reallocate resources and funds. Manage & Reduce Risk Eliminate uncertainty with one version of the information and the truth and comply with statutory requirements. Improve Operational Efficiency Align goals to outcomes and ensure programs, budgets align to goals. Program/Budget Reports & Analysis Program/Budget Planning Transparent Government Eliminating silos of information, open up information to all stakeholders IBM Corporation

Development Schemes Initiative Funds Tracking & Performance Management

Performance Management High value dashboard, reporting and analytics

the web Lightweight, low trauma Public & Private Colleges &

Via Web Recovery Tracking Data Store (RTDS) Publish Recovery Reporting

10 Development Schemes Initiative Funds Tracking & Performance Management Cognos Statehouses State Dept of Education Public Tracking & Performance Management High value dashboard, reporting and analytics Collects and manages mandated data elements Data entered manually via the web Lightweight, low trauma Public & Private Colleges & Universities 14,200 Districts 35,000 Private Schools Private Data Input Via Web Recovery Tracking Data Store (RTDS) Publish Recovery Reporting Data Store (RRDS) Framework Manager Cognos 8 BI Analysis Reports Dashboard IBM Corporation

11 Stimulus Initiative Broader Information Management Play State/Provincial Topology & Business Requirements Courts Statehouse Law Enforcement Healthcare Utilities Industry Social Service Communications Public Private Controllers Office Organize Authenticate Manage Transaction Monitor Satisfy Central Gov t Requirements Requirements: Classify and organize proposals by funding area, public agency and contractor/supplier Authenticate that proposal is complete and complies with state and federal regulations Review for potential fraud and/or conflicts of interest Manage review process Disburse funds Monitor progress and continued compliance Provide visibility and transparency to Federal Gov t Central/ State Schemes Investment Funds Transparency Requirements IBM Corporation

12 Stimulus Initiative Broader Information Management Play Solution Approach Courts Statehouse Law Enforcement Public Controllers Office Healthcare Utilities Industry Communications Private Social Service Understand, Assemble, Cleanse, Normalize Consolidate to Single View Harmonize Relationships Example: Recovery.gov IBM Corporation

13 How are we doing? IBM Corporation

14 How are we doing? Why? IBM Corporation

15 How are we doing? Why? What should we be doing? IBM Corporation

16 IBM Cognos Performance Management System Applications & Blueprints Access & Interactivity Universal Capabilities Business Modeling Performance Management Platform Information Infrastructure IBM Corporation

Government Performance Solutions & Blueprints 2010 Roadmap DEFENSE Program Objective Memorandum (POM) CENTRAL GOVERNMENT Earned Value Management Recovery Funds Performance National Government

17 Government Performance Solutions & Blueprints 2010 Roadmap DEFENSE Program Objective Memorandum (POM) CENTRAL GOVERNMENT Earned Value Management Recovery Funds Performance National Government Executive Dashboard STATE/ LOCAL GOVERNMENT Municipal Performance Executive Dashboard* Regional Government Executive Dashboard Regional & Local Government Budgeting Recovery Funds Performance HEALTH CARE HUMAN SERVICES PUBLIC SAFETY IBM/Cognos Crime Insight *Revision/Update IBM Corporation

18 IBM Cognos Funds Tracking Solution Government Funds Tracking & Performance Solution Agency Funds Dashboard Agency Funds Reports Products: IBM Cognos BI 8.4 IBM Cognos TM1 Lab Services Agency Funds Planning One, Complete View of Disbursed Funds and Program Results Engagement to Track Funds at the Central Level: Tracks Funds & Project Data for Reporting, Analysis of Funds Allocated to States Govt Mandated Metrics Requirements Tracking Project Reports Solution includes: Reports to Track Projects & Funds Dashboard for visual representation of funds invested & program results Funds & Programs Planning Model for What-if scenario Planning IBM Cognos FPM Offering IBM Corporation

19 IBM Cognos Funds Tracking Solution Central Repository For maintaining stimulus specific information Supports Data Collection via the Web For schemes reporting requirements that need to be captured Can support any level of detail (e.g. department, agency, program, state, locality, or recipient level) Reports, Dashboards, Scorecards, Analysis, and Alerts For showing how, when, and where the money is spent Can access stimulus and non-stimulus data sources Can be distributed via the web for internal or external reporting to stakeholders Can provide citizen centric reporting IBM Corporation

20 Information On Demand Unlocking the Business Value of Information for Better Outcomes Tax & Revenue Management Financial Risk Insight Workforce Optimization Business Optimization Dynamic Supply Chain Improved Services Robust Programs Optimize business performance End-to-End Capabilities Establish, Govern, and Deliver Trusted Information Flexible Architecture for Leveraging Existing Investments Other Information Sources Optimize Content, Process and Compliance Management Manage data over its lifetime IBM Corporation

21 Information Agenda Guide for Government Strategic Imperatives Business Objectives Core Management Processes IBM Corporation 21

22 Unified Information Management Strategy What s Needed? 1. Data 4. Business 3. Information management intelligence integration layer & layer to manage performance data over its management lifetime A layer unified enterprise information infrastructure 2. Enterprise content management layer to establish, to optimize govern and deliver content, trusted process information and compliance management to to optimize unlock business the performance business value of information IBM Corporation 22

Information Agenda for Government Measurable Benefits Agency benefits Reduce costs of managing system by up to 25% Less government staff time per application Reduction in the percent of cases

23 Information Agenda for Government Measurable Benefits Agency benefits Reduce costs of managing system by up to 25% Less government staff time per application Reduction in the percent of cases reviewed for fraud and/or errors due to compliance Increased ability to detect number of related cobenefit incidences Lower cost to implement regulatory changes Third Party Providers benefits Receive completed benefits or training applications in less time Improved ease of doing business with a government agency Fewer errors from manual errors Provide citizen services faster IBM Corporation

New Intelligence gives organizations the vision to make smarter decisions City of Albuquerque City of Albuquerque:

strategic and operational data via the Web.

instantly when routes, fuel prices and passenger levels change, delivering better service to taxpayers.

receipt of final information and release, thereby leading to lower costs and increased satisfaction from patients and

24 New Intelligence gives organizations the vision to make smarter decisions City of Albuquerque City of Albuquerque: Replaced numerous home-grown systems with one extranet serving 750,000 citizens from 20 agencies, allowing access to strategic and operational data via the Web. Trafikselskabet Movia Trafikselskabet Movia: Reformed Denmark government structure to calculate 48 separate budgets instantly when routes, fuel prices and passenger levels change, delivering better service to taxpayers. Australian Health & Welfare Australian Institute of Health and Welfare: Significantly reduced the amount of time between receipt of final information and release, thereby leading to lower costs and increased satisfaction from patients and health care givers. New York City Police Department NYPD: Developed single point of access to crime data across all 5 boroughs, linked with GIS mapping and visualization tools to head off spikes in criminal activity IBM Corporation

25 Time for Performance Management Measuring Performance is Critical Performance Management is Key Working together we can achieve these important goals IBM Corporation

IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials.

26 Copyright IBM Corporation 2008 All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in these materials to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in these materials may change at any time at IBM s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. IBM, the IBM logo, Cognos, the Cognos logo, and other IBM products and services are trademarks of the International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others IBM Corporation

27 Other Select IBM Cognos Customers Federal/National Regional Local New York City IBM Corporation

Performance Management in turbulent times

Performance Management in turbulent times Christoph Papenfuss, Business Unit Executive IBM Cognos Innovation Center for Performance Management 1 Session Objectives In today s session we will: Discuss the