An Econocom Group company. Your partner in the transi8on towards Mobile IT

Transcription

1 E c o n o c o m Te l e c o m S e r v i c e s An Econocom Group company Your partner in the transi8on towards Mobile IT

2 E c o n o c o m Te l e c o m S e r v i c e s A few key figures mobile terminals integrated annually 200 M of telecom expenses managed mobility support 8ckets processed annually assets managed 140 employees 15 years of experience

3 Why adopt a mobility strategy? AN ESSENTIAL INFORMATION SYSTEM TRANSFORMATION To adapt to the consumerisa8on of IT To increase performance through increased produc8vity To reduce the risk of shadow IT Tradi8onal IT Single- OS Business terminals only Applica8ons related to business Execu8on of projects in months/years Radical shiu caused by new usages associated with mobility Mobile IT Mul8 OS Consumer terminals as soon as they hit the market Applica8ons related to usage, even restricted Execu8on of projects in days/ weeks

4 COMPLEX ISSUES Implemen8ng a mobility strategy involves tackling issues which are as wide- ranging as they are complex: Mee8ng user expecta8ons Requirements related to the con8nuous development of mobile technologies Convergence des usages professionnels et personnels Managing technical complexity Solu8on compa8bility with the exis8ng infrastructure Speed and regularity of technological progress Ensuring data security Data from the IS/terminal/in transit IS access control for terminals Controlling costs related to new usages Défini8on of consump8on thresholds Roaming control Accommosa8ng legal constraints Protec8on of employees personal data Liability related to terminal ownership

5 Eco n o co m Te l e co m S e r v i c e s tackles all of these issues DESIGNING THE MOBILITY STRATEGY DEPLOYING THE MOBILE INVENTORY OPERATING THE MOBILE INVENTORY MANAGING & OPTIMISING TELECOM COSTS «We design your mobility solu2on and take care of its opera2on»

6 A 360 SERVICE OFFERING Telecom Expense Management Inventory Audi8ng Consul8ng Exper8se Eco n o co m Te l e co m S e r v i ce s Provides an end- to- end offering which can be tailored as. closely as possible to the needs of each and every one of its customers. Recycling Procurement IS integra8on Management Security and configura8on In- workshop prepara8on Deployment This offering draws on con2nuously updated dual exper2se in telecoms ans mobility. Mobility Service Desk Change

7 AN ECOSYSTEM OF INNOVATIVE PARTNERS Eco n o co m Te l e co m S e r v i ce s develops numerous partnerships with the most innova2ve sodxare builders ans publishers in an effort to con2nue mee2ng the needs of its customers in the best possible way.

8 DESIGN services Building the most suitable mobility solu2on for the needs and the organisa2onal structure of our customers Auditing Infrastructure technical audit Telecoms financial audit : equipment inventory contract inventory cost inventory Consul8ng Studies and analyses : business needs (workshops) consumer OS within companies benefits, impacts and risks Recommenda8ons: technological solu8ons op8misa8on of telecom costs Financial forecas8ng Expertise Automa8c terminal benchmarking Embedded diagnos8c and problem- solving tools Defini8on of a customised master Automa8c OS account crea8on Customised and automated integra8on solu8on 2012 É N E R G Y / E N V I R O N M E N T Building a mobility strategy Challenges related to consumer terminals Impact of business/personal usage Mobility as a driver for innova8on Best prac8ces for op8mising equipment support and opera8on

9 DEPLOYMENT services Deploying an inventory of custom mobile terminals while ensuring user acceptance Procurement SI integra8on In- workshop prepara8on Supply of hardware : Smartphones, phablets, tablets Accessories (covers, keyboards, ets ) SIM cards Stock EMM (MDM )architecture design Integra8on of the solu8on into the environment (directory, messaging, PKI, inventory, TEM) D é f i n i t i o n d e s p o l I cies Crea8on of user accounts (Apple ID, Google ID, etc ) A p p l i c a t i o n of the master to the terminals : Pre- series produc8on (pilot) Industrialisa8on of produc8on suitable for : Project mode ( ) Ad hoc ( one at a 8me ) Deployment : 5,000 smartphones/all over France/6 months / T R A N S P O R T Enabling staff in the field to access passenger informa8on in real 8me Customisa8on of terminals for each user Individual handover (30 minutes on average) to help the user when first using the terminal

10 DEPLOYMENT services Déploiement Change Customisable packaging Customisable delivery : s e cu re personal handover Delivery tracking C o m m u n i c a t i o n and scheduling Terminal Quick Start Guide A s s i sta n c e for user on- site during deployment Training on how to use the terminal : i n d i v i d u al group Sa8sfac8on survery 2013 AUTOMOTIVE INDUSTRY Equipping sales forces with a digital tool for the launch of the new vehicle range Deployment of 1,500 tablets in 30 minutes In- workshop prepara8on of terminals with crea8on of Apple IDs for 10 different stores (10 different na8onali8es) Delivery via armoured trucks

11 OPERATION services Opera2ng the mobility solu2on implemented while ensuring user sa2sfac2on L 1 / L 2 / L 3 Mobility Service Desk Single customer portal : Incidents, requests, developments Services, terminals, subscrip8ons and SIM, EMM (MDM) Customisa8on : Dedicated no./8me slot/languages ITSM (IT service ) tool Security and configura8on Management of the EMM solu8on and real- 8me consump8on policy user and group applica8on 2012 BANKING/INSURANCE Offering a turnkey mobility service Inventory : 5,000 tablets/3,000 laptops and printers 4 user groups SPOC : L2 support Ad hoc supply of equipment Maintenance flows Maintenance Recycling Service subscrip8on web portal Failure/breakage/theU/loss Spare stock Customisable packaging and delivery method Re p o r t i n g Recovery and buyback of old mobile inven8ry Recycling

12 MANAGEMENT & OPTIMISATION services Managing the en2re telecom inventory while op2mising expenses One- stop shop : of requests; upda8ng of the inventory and the catalogue On- site or remote Repor8ng Operator bills HR database EMM data 2014 É N E R G Y Managing the telecom inventory and op8mising financial of expenses Inventory Data integra8on 30 million in telecom expenses/25,000 assets Full TEM scope : landline/mobile/data Réalloca8on of costs Budget forecas8ng Repor8ng Budget Telecom cost Billing control and op8misa8on Detec8on of billing discrepancies Credit note request Op8misa8on recommenda8ons order/analysis/control/con8nuous op8misa8on/inventory / user support Internal TEM tool : TACTEM Contract Demand Contract template Contract life cycle Pricing catalogue Customisa8on of valida8on workflows Order monitoring Quote

13 A FEW DEFINITIONS, if necessary TEM (Telecom Expense Management) Consumerisa7on of IT A market trend since the 2000s whereby products are now primarily created to meet consumer needs. This directly contrasts with the original trend where hardware was produced for military and business use. BYOD, CYOD and dual persona are results of this phenomenon. Dual Persona Use of a terminal for clearly separated dual business/personal use via applica8on containerisa8on concepts. Ac8vity related to inventory aiming to op8mise a company s telecom costs. It is supported by a souware solu8on enabling analysis of a telecom inventory and by various services such as billing control and op8misa8on advice. BYOD (Bring Your Own Device) Principle whereby an employee is allowed to use their personal terminal for work purposes. The main challenge for companies is then one of securing the data transi8ng via the terminal. CYOD (Choose Your Own Device) Principle whereby an employee chooses their own business mobile terminal from a catalogue established by their company.. MDM (Mobile Device Management) IT solu8on for managing a mobile terminal inventory (crea8on and implementa8on of security policies, deployment of applica8ons, provision of a messaging service, etc.). EMM (Enterprise Mobility Management) Set of processes and solu8ons aimed at managing the growing number of mobile terminals deployed within a company. Three addi8onal solu8ons support this concept MDM (Mobile Device Management), MAM (Mobile Applica8on Management) and MCM (Mobile Content Management). MAM (Mobile Applica7on Management) Solu8on for close of access rights to applica8ons on a mobile terminal. The applica8on will only open if both the terminal and the context are approved. MCM (Mobile Content Management) Solu8on for managing the informa8on contained on a terminal (authorisa8on, data encryp8on, preven8on of data leaks, etc.). Shadow IT Use of IT solu8ons by employees without the approval, or even the knowledge, of the IT Department.

14 Founded in 2001, Econocom Telecom Services supports organisa2ons in their transi2on towards mobile IT. Its unique service offering covers a full range of issues, including designing a mobility strategy, op2mising telecom expenses, and deploying and opera2ng a mobile inventory. Thanks to its con2nuously updated exper2se and its ecosystem of innova2ve partners, ETS is able to implement mobility solu2ons that are perfectly adapted to the needs of each and every one of its customers. In July 2014, ETS was acquired by Digital Dimension, a newly created Econocom Group subsidiary dedicated to cloud- based digital solu2ons for businesses.