Transforming our Information Management Strategy at Premier Farnell

Transcription

1 Transforming our Information Management Strategy at Premier Farnell Michelle Teufel, Global Director of Information Management July 2 nd, IBM Corporation

2 2 Premier Farnell, Plc Outline The recent data explosion is driving the need to derive more from this valuable and growing asset, along with conformance to growing global regulatory requirements. The flexible nature of data combined with emerging Cloud solutions available to end users presents a significant challenge to support these competing needs in a manner that is consistent, trusted, secure, and accessible. We must somehow ensure the balance of value extraction and effective governance whilst remaining agile and responsive to evolve with the business strategy In this session, attendees will understand the importance of having an Information Management strategy and to ensure it is aligned to business drivers, stakeholders, processes and governance frameworks in ensuring value delivery to the organisation The Rubik s cube of Information Management.

3 3 Background and Context

4 Background Founded in 1939, London Stock Exchange (LSE:PFL) in 1966 Supported over 4 ERPs, 3 WMS, 2 PIMs, 2 Primary CRM, 2 Ecomm Platform, various ancilliary support systems

5 Need Capability Awareness Capability vs Need Increased awareness of Information Security Data increasing Access increasing Emergence of Big Data NSA leak Security Breaches Banking Scandals Emergence of predictive analytics Relaunch of website Integration with Catalog MCSS European regulations evolving Data Adhoc Data Governance No Standardisation Product Data Standardised Governance Introduced 2010 First attempt formalising Data Mgmt Business Technology Roadmap defined Restructure of IM Organisation & Strategy cloud solutions growing Need for increased analytics / standardisation Compliance

6 We needed

7 A Vision and A Strategy

8 Alignment First alignment to the BUSINESS Strategy What did the business want? To be the trusted source of expert information for our customers and suppliers To provide a seamless customer experience To being to make faster, more accurate decisions To meet our compliance obligations

9 Increased Insight Premier Farnell, Plc IM Vision Information Value Chain BI Rationalisation & Governance MDM, CRM, ERP Information access Community, Ecomm, Product, Customer, Pricing, Transactions Systems Standardisation Integration of siloed data sources/ops Lead Lists, Services, etc BIG Data Exploratory / Dynamic Analysis BI Centralisation Integration with External systems / data Standards, Access Controls, Policies, Procedures Data Quality & Security Systems Standisation (MDM,CRM,ERP) BI / Data Warehouse/Meta Data Management (Accessiblity) Data Governance & Info Security (Security, Quality) Efficiency / Security / Quality

10 Integrate and Collaborate IM Business IT

11 Our Vision Data and information are valuable enterprise assets and can provide competitive advantage Good Data + technology = Faster, Better Decisions

12 A Plan to Implement & Manage

13 Big Vision = Big Gaps

14 A moving feast Determine what is required to address the limitations of the business Balance of tactical, strategic, and compliance needs Support IT deliverables

15 FY15 IM Roadmap Alignment with Broader Strategy FY16 FY17 New Web Platform PCI Compliance Data Xfer / Privacy Compliance Product Data Improvement Projects & PIM Upgrade Meta Data Management Data Quality tools CDM/ Foundational Analysis (MDM Phase I) Customer Hub MDM Phase II Hyperion + 3 Phases Business Intelligence Governance Addt l Core Systems Migration Reporting BI Migration / SS Process changes BI Tools & database consolidation

16 A Structure and Team To Deliver

17 Credibility & Legitimacy Sponsorship C-Level Organisation Structure Fit for Purpose Leadership Critical Business Knowledge & Trust

18 Total Headcount = 162 Match structure to Vision NOT To Tools Global Head of Info Management Head of Data Gov Head of Info Sec Head of Product Data Head of Customer Data Info Ops Mgmt Head of BI Shared Services Manager R&A Security, Quality, Integrity Data Operations PMO & Comms $ Value Extraction

19 Increased Insight Premier Farnell, Plc Capacity & Skills Right People In the right roles In the right structure Premier Farnell, Plc IM Vision Information Value Chain BI Rationalisati on & Governance MDM, CRM, ERP Information access Community, Ecomm, Product, Customer, Pricing, Transactions Systems Standardisation Integration of siloed data sources/ops Lead Lists, Services, etc BIG Data Exploratory / Dynamic Analysis BI Centralisation Integration with External systems / data Standards, Access Controls, Policies, Procedures Data Quality & Security Systems Standisation (MDM,CRM,ERP) BI / Data Warehouse/Meta Data Management (Accessiblity) Data Governance & Info Security (Security, Quality) Efficiency / Security / Quality

20 The Journey Began

21 Winning Hearts and Minds Turning a plan into a desire

22 Increased Insight Premier Farnell, Plc Business & IT Buy-In Premier Farnell, Plc IM Vision Information Value Chain BI Rationalisati on & Governance MDM, CRM, ERP Information access Community, Ecomm, Product, Customer, Pricing, Transactions Systems Standardisation Integration of siloed data sources/ops Lead Lists, Services, etc BIG Data Exploratory / Dynamic Analysis BI Centralisation Integration with External systems / data Standards, Access Controls, Policies, Procedures Data Quality & Security Systems Standisation (MDM,CRM,ERP) BI / Data Warehouse/Meta Data Management (Accessiblity) Data Governance & Info Security (Security, Quality) Efficiency / Security / Quality

23 New Function Formalised Information Management is a business function that underpins our future success and delivery of our business strategy Successful Information Management will enable the business not constraint it

24 Communicate and Educate Communication Format Date Channel / Audience Key Message IM Strategy pre-recorded Webex On Demand 7 th Sept Transformation enews All employees Announce IM intranet QUIZ? complete after viewing. Win ican points? Data Champion Forums Quarterly On Demand 7 th Sept Targetted distribution to functional/regional teams who have received roadshow to continue education Ongoing program updates, policy updates, deep dives guest presenters on data use What is MetaData? pre-recorded Webex On Demand Oct Transformation enews All employees QUIZ? complete after viewing. Win ican points? What is MDM? pre-recorded Webex On Demand Nov Transformation enews All employees Overview of the program, business benefits IM Jargon Buster On Demand TBC Wikipage IM terminology --work in with existing abbreviation page TBC IM Roadshows Live Ongoing All functional/regional teams individually Tailored message to each audience, varying on level of impact by IM program. IM Newsletter Push Quarterly & Intranet Update on progress, external trends, internal strategic updates

25 Stakeholder Management

26 Increased Centralisation of reporting Completion of key milestones What we achieved? Good Business Buy-in & Participation New Roles Increased Awareness Cost Savings Collaboration with IT & Bus New Tools

27 Evolution 27 Great progress in laying our foundations, but still met with resistance in pockets, but then... TOM Arrived

28 28 Premier Farnell, Plc Evolution 2015 The business strategy evolved with a new Target Operating Model From Regional to Global The timing and opportunity couldn t have been better

29 IM Operating Model IM Vision: To provide the Right Information to the Right People at the Right time in line with the business strategy Op Model: FUNCTION Globalise, standarise and Secure

30 The Team

31 31 Premier Farnell, Plc The Impact of TOM Our Stakeholders Changed A realisation that DATA is FOUNDATIONAL IM Strategy Validated with an understanding of the need for Meta Data Management Master Data Management Centralised / Globalised DW And need to co-develop an Insight Strategy

32 Formally planned into full IT Strategic Recommendation as a business function Slide 32

33 And, the journey continues

34 34 Establish a clear vision and execution plan Focus on the capability NOT the tools Plan, manage, and push communication Proactively manage your stakeholders Deliver quick wins whenever possible Drive cross functional collaboration Remain Agile

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