<Insert Picture Here> A CIO s Perspective Leading In Times of Transition

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1 <Insert Picture Here> A CIO s Perspective Leading In Times of Transition Mark Sunday CIO and Senior Vice President, Oracle

2 Oracle Corporation *Pre-Sun Acquisition Statistics Source:

3 Gartner: The 2010 CIO Agenda Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

4 2009: CIO Business Expectations

5 2009: CIO Strategies

6 Business Expectations increased

7 CIO Strategies cost-efficiencies

8 2010: Year of Transition & productivity Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

9 2010: Year of Transition resources Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

10 2010: Year of Transition shift Efficiency Do more with less Productivity Work Smarter, Not Harder Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

11 Consolidation & Standardization Organization Data Center Network Data Processes Applications Self Service Shared Services

12 Improving Margins 40% 30% 20% Oracle Business Transformation 10% Fiscal Year Operating Margin %

13 Changing the Paradigm Tailored Offerings Speed Customer Intimacy Lower Costs Consolidation & Standardization Operational Excellence

14 Over 60 Acquisitions in 5+ Years

15 If something doesn t break it s too heavy!

16 $90 $80 $70 $60 $50 $40 $30 $20 $10 GIT Expense By Quarter w/git % of Revenue GIT ONLY 2.5% 2.0% 1.5% 1.0% 0.5% 0.0% $0-0.5% Q1 FY07 Q2 FY07 Q3 FY07 Q4 FY07 Q1 FY08 Q2 FY08 Q3 FY08 Q4 FY08 Q1 FY09 Q2 FY09 Q3 FY09 Q4 FY09 Q1 FY10 Q2 FY10 Q3 FY10 Q4 FY10 FY07 11 acquisitions 6,000 employees FY08 14 acquisitions 20,000 employees FY09 9 acquisitions 1,200 employees FY10 5 acquisitions 21,000 employees Reno Data Center

17 Oracle Internal Application Footprint Customer Mgmt Governance, Risk & Compliance Marketing Risk Evaluation & Remediation Sales Controls & Policy Compliance Partner Mgmt Oracle GRC Customer Service (My Oracle Support) Service Request Lifecyle Configuration Mgmt Knowledge & Communities Oracle Siebel CRM Oracle CRM On Demand Oracle Customer Hub Projects Master Data Mgmt Project Portfolio Mgmt Primavera* BI / Enterprise Performance Mgmt Sales & Marketing Finance Service OBIEE Hyperion* Enterprise Resource Planning Financials Order Mgmt / Quoting Project Accounting Procurement HR & Payroll ecommerce Contracts Advanced Pricing Oracle E-Business Suite Health Checks & Diagnostics Oracle Siebel CRM Oracle Fusion Middleware Collaboration Web Conferencing Instant Messaging Oracle Beehive Workspaces *In Process Current

18 Oracle Internal Application Footprint Customer Mgmt Oracle Siebel CRM Oracle CRM On Demand Oracle Customer Hub Projects Marketing Sales Partner Mgmt Master Data Mgmt Project Portfolio Mgmt Primavera* BI / Enterprise Performance Mgmt Sales & Marketing Finance Service Supply Chain OBIEE Hyperion* Governance, Risk & Compliance Risk Evaluation & Remediation Controls & Policy Compliance Oracle GRC Enterprise Resource Planning Finance & HR Order Mgmt / Quoting Financials Goods & Services Project Accounting CTO / Configurator HR & Payroll ecommerce Contracts Advanced Pricing Procurement Manufacturing Indirect Discrete Manufacturing Direct Quality Oracle E-Business Suite Supply Chain Management Value Chain Planning Value Chain Execution On Demand Planning WMS & Logistics Supply Planning Global Trade Mgmt Service Parts Planning Field Service Execution Demantra Oracle VCP OTM/G-Log Oracle EBS Customer Service (My Oracle Support) Service Request Lifecyle Configuration Mgmt Knowledge & Communities Health Checks & Diagnostics Oracle Siebel CRM Oracle Fusion Middleware Collaboration Web Conferencing Instant Messaging Oracle Beehive Workspaces Product Lifecyle Mgmt Product Collaboration Product Cost Mgmt CAD Integration Product Master Data Mgmt Agile PLM PIM Data Hub *In Process Current Post-Sun Migration

19 CIO Challenges the business Doing the Right Things Doing Things Right Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

20 Where We Started POCKETS OF EXCELLENCE MANY DOORS REACTIVE ENGAGE WITH STAKEHOLDERS ARCHITECT & ENGINEER TRANSITION TO PRODUCTION OPERATE & SUPPORT Function Based Organization

21 Fill Gaps Global IT Transformation Goals Remove Duplication & Overlap Leverage Technology Across Functional Areas Consistent Process Execution Leveraging Resources Across Geographies & Functions My Oracle Support Next Generation Compute Platform

22 Where We Are HIGHLY LEVERAGED CONSISTENT DELIVERY SCALABLE Service Based Organization

23 Commitment to Transform Hernando Cortez

24 Transformation Journey Value Fulfillment Period (in progress) Initial ITSM Improvement Program (completed) ITILv3

25 2009: ITSM Implementation ITSM foundation established ITSM Process Framework (22 processes) Service Catalog Service Level Metrics Governance Processes Business Relationship Managers for Each Customer Systems Roadmap Established Continual Service Improvement Framework Established PROGRAM

26 2010: Continual ITSM Focus Focus innovation & productivity ITSM Application, Tooling & Automation Program Process Execution Review BI Process Enhancement Process Gap Analysis Process Change Mgmt ITSM Maturity Mgmt ITSM Marketing & Communications Publication of Service Roadmaps

27 Top 10 CIO Technologies shift Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

28 Leaders in Effective IT Higher Return Better Results advantage Source: Gartner. Leading in Times of Transition. The 2010 CIO Agenda

29 Final Thoughts increased cost-efficiencies & productivity shift resources Lean the business BOTH AND advantage priorities shift