Cognizanti. Customer Centricity through Collaboration: Mizuho s Path to Digital. Banking & Financial Services VOLUME
|
|
- Dominic Hawkins
- 5 years ago
- Views:
Transcription
1 Cognizanti VOLUME Banking & Financial Services Customer Centricity through Collaboration: Mizuho s Path to Digital
2 Banking & Financial Services Customer Centricity through Collaboration: Mizuho s Path to Digital By Nobuhisa Abe This Japanese financial services firm has achieved global digital megabank status by leveraging the latest tools, developing fintech partnerships, nurturing a collaborative culture and disseminating customeroriented innovations to relevant areas of the business. Mizuho Financial Group is a large Japanese financial services organization with $1.8 trillion in assets under management. Our group s business is spread across the globe, with a presence in 38 regions, and boasts of a robust customer base, fortified by a deep understanding of our customers, developed on the strength of a rich information base built over time. A few years ago, however, we realized that sitting on our historical strengths wouldn t be enough to remain a leader in the future. We therefore began modernizing our retail banking group by focusing on technological innovation brought about by advanced digital technologies. We started with a strategy whose objective was to enhance customer service and establish Mizuho as a digital-age megabank. The main technologies we chose to drive our digital transformation strategy were blockchain, big data analytics and AI. The strategy s success pivoted around partnerships with fintechs and other vendors, as well as the establishment of a business division whose sole purpose was to develop and drive innovation across the group s businesses. Until recently, established banking regulations 1 limited financial institutions fintech voting rights to 5%. When this barrier was dismantled in 2014, the door was opened to innovation driven by new-age technologies developed by digitally-native companies. This regulatory change empowered financial institutions to invest in fintechs in order to set up financial IT companies to advance their digital transformation initiatives. On the economic front, our topline strategy was built on a healthy spread between lending and deposit rates. A decades-long ultra-low interest rate regime and reduced demand Cognizanti 2
3 for lending services placed an enormous challenge on us to have the capital needed to invest in digital innovation. As a result, we focused on cost reduction and innovations that would make our products and services more appealing to customers and to enhance satisfaction through digital channels. Institutionalizing the Push Toward Digital Prior to 2015, the organizational unit set up to drive digital innovation was in the form of a project team. Upon my arrival to the digital innovation team from a branch banking role in 2015, I moved to set up a digital strategy incubation project team as an independent unit within the Mizuho group. Mizuho group s businesses are organized as companies by customer segment. This structure called for an institutionalized approach to transferring the digital project team s transformational innovations to the various businesses within the group. To support this, we reorganized the team into a digital innovation department to develop and drive digital technology-powered innovations across the group s businesses. In 2017, we created the role of chief digital innovation officer (CDIO), who is charged exclusively with the agenda of driving digital innovations. This practice differs from those of similar types of banks that combine other tasks and responsibilities with this role. In our case, the role has the sole purpose of driving digital in a significant way. We take a two-pronged approach to managing digital development and deployment. One, the digital innovation department gets involved with the business department that is creating the proof of concept (POC) to determine how the innovation can support new ways of doing business. Two, we identify opportunities to address difficulties and challenges confronted by the business lines that can benefit from innovative digital solutions, and then build appropriate solutions. Winning through Fintech Collaboration In October 2016, we set up a laboratory to drive open innovation through our association with fintechs. The lab combines our deep expertise in financial services with the technological prowess of fintechs, which are focused exclusively on technological innovation and can speed time to market of new applications driven by digital technologies. It is important to propagate the technology and ideas we sourced to the entire group. While doing so, we ve also been able to disseminate the behaviors and atmosphere that help to inculcate a new culture and way of doing business across the group. For example, our FINOLAB, which is situated next to our Otemachi head office, is set in a laboratorylike environment, where venture companies staff our digital innovation department. Meanwhile, other partners pursue digital innovations by actively engaging among themselves. 3
4 FINOLAB offers an open, collegiate environment that fosters a flow of ideas among individuals from not just different units but also from external entities. Unlike a traditional Japanese company, it is more akin to a network-based graduate school laboratory or a lab within a Silicon Valley start-up. The lab applies contemporary practices such as Agile development methods and design thinking principles, while enabling individuals to network with other experts, fostering an innovation culture. FINOLAB offers an open, collegiate environment that fosters a flow of ideas among individuals from not just different units but also from external entities. Unlike a traditional Japanese company, it is more akin to a network-based graduate school laboratory or a lab within a Silicon Valley start-up. We ve worked closely with fintechs to improve the user interface (UI) and user experience (UX) aspects of our customer interfaces. At an applications programming interface (API) level, systems functionality is provided by the bank, but the UI is provided by our collaborating fintech start-up. The initiative significantly improved the customer experience from the use of improved UI and UX. On the business front, fintechs typically lack customer relationships. As financial institutions join hands with fintechs and collaboratively offer customer services, customer ownership is likely to emerge as an issue. Customers are more comfortable dealing with a trusted bank. Mizuho intends to guard its ownership of customers by carefully balancing its fintech partnerships. In the early stage of these partnerships, it remains to be seen how they will evolve and lead to new sustainable business models. Our Three Digital Levers: Blockchain, AI and Big Data Blockchain, AI, and big data analytics are the core digital technologies that we chose to focus on to drive business results: OO OO A partnership with Metaps and WiL. This collaboration has led to our new financial settlement service offering using digital wallet technology. Targeting smartphone users, the service analyzes customer payment behavior via AI-based algorithms and provides contextually relevant advice. This value-added service goes beyond existing bank settlements for utility payments or settlements using credit cards. Big data analytics and AI-based lending services. In association with SoftBank, we launched a company called J.Score, which starting in September 2017 renders score-based personal lending services. The company makes use of big data and AI to power its innovative services. Customers enter their basic financial information such as lifestyle, smartphone utilization, Mizuho bank financial information and user profile, and the bank s AI-based systems then analyze their data and provide lending scores. Based on the score, customers can see what their potential interest rate would be. The rate is generated entirely through an AI-based mechanism, obviating the need for face-toface discussion with a human being. Cognizanti 4
5 OO Leading with blockchain. We are applying blockchain thinking and technology to develop a solution for sharing sensitive documents among the group s worldwide subsidiaries. Our initial tests using blockchain show that the approach could enable the bank s subsidiaries to tokenize internal money transfers, eliminating the need for cumbersome and manual data reconciliation. Our trials confirmed that blockchain can create an effective platform for information sharing among multiple group companies, resulting in potential cost savings and enhanced usability. The solution was designed using Ethereum for smart contracts, BigchainDB for decentralized storage and InterPlanetary File System (IPFS) for decentralized file transfer. In addition to meeting the business need, the project helped us understand how to leverage the different strengths of platforms to build an overall solution. (For more on this topic, see Financial Services: Building Blockchain One Block at a Time. ) In April 2017, we announced our intention to use Corda, the open source distributed ledger platform developed by industry consortium R3, to digitize trade documents such as letters of credit and bills of lading. The goals are to reduce fraud, optimize the speed and efficiency of transactions and enhance visibility for all parties involved in trade finance. We are undertaking a J Coin 2 initiative in collaboration with external entities OO through the use of shared infrastructure and expertise. Employing the model of shared resources tends to drive down the costs involved with embracing new-age technologies, resulting in a win-win scenario. The Financial Services Agency (FSA), the regulator of financial services in Japan, is encouraging the use of shared technology models like blockchain for the benefit of all financial institutions. Reaping advantage with robotic process automation: As part of our endeavor to extend digital into our branches, we ve also launched AI-powered humanoid robots that assist our customers in areas such as account opening and analyzing insurance coverage. Our Outlook The rise of new-age digital technologies also poses the threat of disintermediation of incumbent financial institutions such as ours in the areas of settlement and lending. Tax regulations, for instance, and the need to evolve our business to accommodate our new digital platform based-lending businesses are key challenges. While there may be changes in how we acquire customers in the medium term, in the long term only those financial institutions that sustain businesses with low margins will remain viable. The utilization of robotic process automation (RPA) and AI is a primary focus area for us today, based on the level of expected benefits. Our RPA experts are analyzing routine Our trials confirmed that blockchain can create an effective platform for information sharing among multiple group companies, resulting in potential cost savings and enhanced usability. 5
6 Our RPA experts are analyzing routine business and IT processes throughout the organization to identify areas for automation. These successful initiatives are leading us to build many automated processes throughout the Mizuho bank businesses. business and IT processes throughout the organization to identify areas for automation. These successful initiatives are leading us to build many automated processes throughout the Mizuho bank businesses. We are working with various partners to launch a company called Blue Lab to stimulate revenue growth and reduce operating costs. Blue Lab s goal is to add 100 billion in added value by around 2020 through cost reductions, increased profits and the value of the new ventures. We want to create a business that will impact the profits and losses of the group in at least two or three years, including the creation of new business and enabling them to provide various levels of industry support. Footnotes 1 The Banking Act was amended in 2014, relaxing limitations on holding of voting rights by banks in other companies. 2 Motonao Uesugi and Koji Okuda, J Coin: Japanese Banks Virtual Currency without the Volatility, Asian Review, Sept. 17, 2017, Japanese-banks-virtual-currency-without-the-volatility. Author Nobuhisa Abe is General Manager of the Digital Innovation Division at Mizuho Financial Group, Inc. He joined Mizuho Bank in 1992, after which he moved to the Mizuho Financial Group s Corporate Planning Department as Senior Manager. He has also been General Manager of the Nagano Branch of Mizuho Bank, and General Manager of the Incubation Project Team. He has a bachelor s of engineering degree from Osaka University. Cognizanti 6
Progress of the Medium-term Business Plan
Our Strategies for Creating Value Progress of the Medium-term Business Plan In fiscal 2016, Mizuho began to implement its three-year mediumterm business plan, entitled Progressive Development of One MIZUHO
More informationDigital-driven Financial Innovation and Hitachi s Involvement
Hitachi Review Vol. 66 (2017), No. 1 15 Overview Digital-driven Financial Innovation and Hitachi s Involvement Takeshi Yoshikawa Nobuhiko Sato Toshiya Cho Atsushi Uchizono ENVIRONMENT SURROUNDING FINANCIAL
More informationFSMN: A Payment Gateway and Merchant Settlement Services for Instant, Secured Global Payments
FSMN: A Payment Gateway and Merchant Settlement Services for Instant, Secured Global Payments Abstract FSMN is a cryptography-based digital coin and payment gateway introduced to the market in 2018 to
More informationFrom the hype to the concept with PoCs. Thibault Chollet Director. Technology & Enterprise Application Deloitte. Sébastien Genco Senior Manager
Thibault Chollet Director Technology & Enterprise Application Deloitte Sébastien Genco Senior Manager Technology & Enterprise Application Deloitte Maxime Gaborieau Analyst Technology & Enterprise Application
More informationBlockchain What is needed for a breakthrough?
Blockchain What is needed for a breakthrough? Oliver T. Bussamnn nrclive FinTech Conference May 11, 2017 Digitization is the main driver of key FS trends, impacting both banks and their customers 2 Blockchain
More informationRBC Capital Markets Financial Institutions Conference 2018
RBC Capital Markets Financial Institutions Conference 2018 Terry Dolan Vice Chairman, Chief Financial Officer Jeff von Gillern Vice Chairman, Technology and Operations Services March 6, 2018 U.S. BANCORP
More informationInvestor Meet BFS Key Growth Areas Ravi Vaidyanathan. Hexaware Technologies. All rights reserved.
Investor Meet BFS Key Growth Areas Ravi Vaidyanathan 1 Our Market Positioning Positioning Buy Side Sell Side Retail & Corp Banking Enterprise Market Differentiated domain point solutions Targeted Sub-Vertical
More informationAI and Ecosystems in Financial Services
AI and Ecosystems in Services HOWARD BUSH Principal, Banking and Capital Markets Cloud & Enterprise Azure Engineering A Banker in IT Clothing 6+ years @ Microsoft 25 year banker (IT, HR, Sales, Ops), Bank
More informationIntroduction. Powerful forces are reshaping the banking industry.
Introduction Powerful forces are reshaping the banking industry. Customer expectations, technological capabilities, regulatory requirements, demographics and economics are together creating an imperative
More informationARC VIEW. Unlocking Value with Blockchain in Oil & Gas. Keywords. Summary. What Is Blockchain? JANUARY 17, By Ralph Rio and Tim Shea
ARC VIEW JANUARY 17, 2019 Unlocking Value with Blockchain in Oil & Gas By Ralph Rio and Tim Shea Keywords Blockchain, Asset Tracking, Digital Transformation, Oil & Gas, Supply Chain Optimization, Tata
More informationMEGAMALL COIN WHITE PAPER
MEGAMALL COIN WHITE PAPER May 2018 Summary Introduction... 2 Problem definition... 2 Solution proposal... 2 Introduction to MEGAMALL Coin... 2 Smart Contracts... 3 What Are Blockchains?... 3 What Is a
More informationBetter financial services through
Finance +Intelligence By William Genovese, VP Strategy Planning Banking, Financial Services and IT Solutions, Huawei Better financial services through a Better Connected World The rise of Fintech Digital
More information17 TH J A N U A R Y. Future of Banking. Emerging trends and Archetypes
17 TH J A N U A R Y Future of Banking Emerging trends and Archetypes F U T U R E O F F S I Numerous emerging forces are shaping the future of Banking Open, API Standards (e.g. PSD2) Heightened Expectations
More informationCognizanti. Navigating the Digital Age. Part II. What senior leaders worldwide have learned from pushing the boundaries of change.
Cognizanti VOLUME 11 2018 Part II Navigating the Digital Age What senior leaders worldwide have learned from pushing the boundaries of change. Cognizanti is an annual journal published by Cognizant. Our
More informationHow Circeo runs online Retail Loan Factory for Banks from IBM Cloud
How Circeo runs online Retail Loan Factory for Banks from IBM Cloud Bled 2018 Think Bled / DOC ID / Nov 6-7, 2018 / 2018 IBM Corporation Contents Introduction Part One Circeo & TheLoanFactory Part Two
More informationWHITE PAPER. Revenue Opportunities Created by Open APIs
Revenue Opportunities Created by Open APIs Financial service providers must embrace modern technologies and leverage data held in their systems to secure their long-term futures. Open Banking initiatives,
More informationBuilding a culture of innovation through automation
Building a culture of innovation through automation Niek Claassen Architect Standard Bank Intelligent Automation COE 5 March 2018 Overcoming the obstacles holding you back from installing smart automation
More informationThe Fourth Way and a Better Way
WHITE PAPER The Fourth Way and a Better Way Staying competitive in the payments arena Trends and technology continue to increase the ways consumers and businesses can make and receive payments. As a digital
More informationCryptFinTra Exchange & DANU Coin
Exchange & DANU Coin Whitepaper 2017 2222sss KEEP YOU DATA AND MONEY SAFE 2018 1 CONTENT Introduction 3 Market Opportunities 5 Problem Statement 6 Our Technology 8 Exchange Goals 8 What are Innovations?
More information26 th Year of Publication. A monthly publication from South Indian Bank. To kindle interest in economic affairs... To empower the student community...
Experience Next Generation Banking A monthly publication from South Indian Bank To kindle interest in economic affairs... To empower the student community... www.southindianbank.com Student s corner ho2099@sib.co.in
More informationAtos & NS&I pioneering business transformation. Use case
Atos & NS&I pioneering business transformation Use case Atos Business Process Services grows our clients businesses whilst helping them transform into more digital organisations, equipped to continually
More informationNext-generation enterprise risk management
Next-generation enterprise risk management Advancing strategy and performance in light of the COSO 2017 refresh Heading into the beginning of the year, the EY Center for Board Matters published the Top
More informationGlobal Business Services: Disrupt or be disrupted
Global Business Services: Disrupt or be disrupted kpmg.com Technology is advancing operating models and business services organizations need to drive the transformation Almost 100 percent of U.S.-based
More informationThe Future of Fintech Five technology trends driving the financial services industry.
Five technology trends driving the financial services industry. Originally designating any financial services-specific technology, fintech has emerged as an industry in its own right. Investment in fintech
More informationFinancial Discussion. James Kavanaugh Senior Vice President and Chief Financial Officer IBM
Financial Discussion James Kavanaugh Senior Vice President and Chief Financial Officer IBM 1 IBM 2018 Investor Briefing Our differentiated value proposition is driven by innovative technology, industry
More informationWHITE PAPER. REVENUE OPPORTUNITIES CREATED BY OPEN APIs. Venkataraman Durghados IBS Open APIs Solution Architect
REVENUE OPPORTUNITIES CREATED BY OPEN APIs Venkataraman Durghados IBS Open APIs Solution Architect Financial service providers must embrace new technologies and leverage data held in their systems to secure
More informationDIGITALIZATION IS NOT GOING DIGITAL THE CHALLENGE FOR RETAIL BANKS
DIGITALIZATION IS NOT GOING DIGITAL THE CHALLENGE FOR RETAIL BANKS FINANCIAL FORUM INNOVATIONS Sofia June 2016 1 TWO TRENDS ARE CONVERGING WHICH PRESENT BANKS WITH BOTH CHALLENGE AND OPPORTUNITY 1? Banks
More informationCryptocurrencies: Frequently Asked Questions
Cryptocurrencies: Frequently Asked Questions Question 1. What is a? - A is a digital or virtual currency that uses cryptography as a security. - One defining feature of cryptocurrencies is the fact that
More informationTurning the Revised Payment Services Directive into Digital Opportunity
Turning the Revised Payment Services Directive into Digital Opportunity Contents 1. Introduction 3 2. The Business Risk PSD2 Presents 4 3. The Opportunity for Value Creation 6 4. Making it Happen 7 2 Turning
More informationCentral Banking in the Digital Age
April 16, 2018 Bank of Japan Central Banking in the Digital Age Closing Remarks at the IMF-JFSA-BOJ Conference on FinTech Masayoshi Amamiya Deputy Governor of the Bank of Japan Introduction I would like
More informationStrategies for credit institutions growth. Credit Institution management Lecture 13.
Strategies for credit institutions growth Credit Institution management Lecture 13. 1. Global perspective Where can we earn money in banking business? Source: Roaring to life: Growth and innovation in
More informationAUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE
AUTOMATION TECHNOLOGY SERIES: PART 2 INTEL LIGENT AUTO MATION DRIVING EFFICIENCY AND GROWTH IN INSURANCE 1 SERIES INTRO DUCTION Advances in digital technologies, data & analytics capabilities, and agile
More informationAML for MSBs & FinTech: The Compliance Conundrum. Insight Article. Copyright 2016 NICE Actimize. All rights reserved.
AML for MSBs & FinTech: The Compliance Conundrum Insight Article Copyright 2016 NICE Actimize. All rights reserved. TABLE OF CONTENTS FinTech Innovation Collides with Reality... 3 Compliance Challenges
More informationHarnessing Innovation for Inclusive Finance
Harnessing Innovation for Inclusive Finance Global Symposium on Innovative Financial Inclusion Kuala Lumpur September, 2016 Douglas Pearce (@DougMPearce) Financial Inclusion Definition and Development
More informationInnovations in Payments and FinTech: The Central Bank's Perspective
March 17, 2016 Bank of Japan Innovations in Payments and FinTech: The Central Bank's Perspective Remarks at the Forum on Payment and Settlement Systems Haruhiko Kuroda Governor of the Bank of Japan (English
More informationAgenda Banking Platform Modernization
Agenda Banking Platform Modernization Tuesday, May 7 11:00 a.m. 12:30 p.m. Joint Digital Banking Modernization and Banking Platform Modernization Kick Off This is the age of digital disruption. Innovative
More informationBanking and Financial Services Engage with the Emerging
Banking and Financial Services Engage with the Emerging Seizing the new digital opportunity for specialized Financial Services Driving Innovation. Forging Alliances. Propelling Momentum. Customer expectations
More informationCase Study. How Gemalto s Trust ID Network is revolutionizing self-sovereign digital identities by leveraging R3 s Corda blockchain platform
Case Study How Gemalto s Trust Network is revolutionizing self-sovereign digital identities by leveraging R3 s Corda blockchain platform Traditional know-your-customer (KYC) processes are costly, complex
More informationERPs and Enabling Technologies. July 2018
ERPs and Enabling Technologies July 2018 Introduction Matt Stallard Director Email: mstallard@deloitte.co.uk 2 Agenda Next generation of ERPs Enabling technologies Why data is key What skills are required
More informationAPI Gateway Digital access to meaningful banking content
API Gateway Digital access to meaningful banking content Unlocking The Core Jason Williams, VP Solution Architecture April 10 2017 APIs In Banking A Shift to Openness Major shift in Banking occurring whereby
More informationAnnouncing the Start of New Internet Banking Operations
July 17, 2018 GMO Aozora Net Bank, Ltd. Announcing the Start of New Internet Banking Operations All for our customers. Strive to be the No.1 Tech Bank. GMO Aozora Net Bank, Ltd. ( The Net Bank ) today
More informationThe credit card industry: navigating an evolving environment. EY Advisory Services
The credit card industry: navigating an evolving environment EY Advisory Services The credit card industry: navigating an evolving environment The path to profitability for card issuers has been increasingly
More informationDIGITAL CASE STUDIES
DIGITAL CASE STUDIES 1 Digital Banking with an Internet-Only Bank Digital banking is at a tipping point, our clients are looking for support to create new digitally disruptive services while complying
More informationRisk management in the new era
Mylogo is member of Erste Group (this is optional: please cancel completely from the Master, if not needed or just cancel this info) Risk management in the new era Sergiu Manea CEO Banca Comerciala Romana
More informationCindy Forbes. Executive Vice President & Chief Analytics Officer
Cindy Forbes Executive Vice President & Chief Analytics Officer Manulife operates globally and offers suite of financial products and solutions 4 th largest life insurer in North America 13 markets including
More informationPDX COIN
PDX COIN WWW.PDXCOIN.IO DISCLOSURE STATEMENT The following presentation contains forward looking statements that may reflect our plans, estimates, and beliefs. Such forward looking statements are dependent
More information5 ways blockchain is transforming Financial Services
5 ways blockchain is transforming Financial Services Introduction The Financial Services industry is fundamentally about facilitating the trusted exchange of value between multiple, untrusting parties.
More informationInnovation of Customer Experience Value - Strategy for Interface and Contents
Innovation of Customer Experience Value - Strategy for Interface and Contents February, 2018 Tetsuro Shimizu Managing Executive Officer Head of Individual Business Shinsei Bank, Limited Our Review of Current
More informationNovember 12-14, 2017 Bellagio Resort & Casino, Las Vegas. Get Ready for Artificial Intelligence
Get Ready for Artificial Intelligence About ULVAC Technologies, Inc. Japanese-owned, semiconductor & vacuum tech equipment distributor and manufacturer Sells equipment to build MEMS sensors for IoT Many
More informationHSBC Broker Outsourcing
HSBC Broker Outsourcing 2 Redefining Global Post Trade Solutions The traditional operating model for in-house post trade processing is becoming unsustainable. The capital markets industry is beginning
More informationAsian Banking Forum: Digital Transformation in Retail Banking
Asian Banking Forum: Digital Transformation in Retail Banking Felimy Greene September 7, 2016 Global Consumer Banking Vatican Square, 2005 Vatican Square, 2013 Profound changes have rocked our world Source:
More informationStriking the Balance Between Risk and Reward
Experience the commitment Striking the Balance Between Risk and Reward in payments modernization Staying competitive in financial services requires meeting everincreasing customer expectations for digital
More informationThe Future of Retail Banking
The Future of Retail Banking Navigating the digital banking revolution The digital banking landscape Market trends Challenges & opportunities Digital transformation with HID Global 43% Mobile phone users
More informationetcetera EXECUTIVE SUMMARY
etcetera EXECUTIVE SUMMARY There have been many different attempts to increase adoption of cryptocurrencies by the general public. Some more successful than others. The most important challenges are availability,
More informationCreating value from the open API economy A blueprint for banks
WHITE PAPER Creating value from the open API economy A blueprint for banks Change is inevitable as banks explore opportunities for leveraging open APIs to extend and transform their business models. This
More informationCapgemini s Open Banking Marketplace
Banking the way we do it Capgemini s Open Banking Marketplace Next Gen Banking for a Connected World Traditional banking rules are shaking up We are witnessing an exciting new era in banking and financial
More informationWHITEPAPER. Art of Code-Free Blockchain Platform
WHITEPAPER Art of Code-Free Blockchain Platform! Abstract A blockchain platform for experimentation can provide enterprises the much-needed capability to test and validate blockchain use cases rapidly.
More informationPayment Systems : Standardized QR Code in Thailand. Financial Technology Department Bank of Thailand
Payment Systems : Standardized QR Code in Thailand Financial Technology Department Bank of Thailand 2 1. FinTech & Payment Development in Thailand 2. Using Sandbox to Drive Innovation : Standardized QR
More informationSaaS Digital Banking Suite
SaaS Digital Banking Suite An affordable and easy to deploy solution, hosted on a secure local cloud. Designed to service the needs of Australian Community Owned Banks and small banks, it combines world
More informationFinance & Accounting. Expect more from BPO
Business Process Outsourcing the way we do it Finance & Accounting Expect more from BPO Expect more. Traditionally, organizations considered business process outsourcing (BPO) primarily as an exercise
More informationPayments solutions for the innovation era: A renewed commitment to our cooperative system
Payments solutions for the innovation era: A renewed commitment to our cooperative system We are pleased, after extensive research and consultation with members and stakeholders, to share our path forward
More informationBig Data and IoT Utilization in Japan
Big Data and IoT Utilization in Japan 2017.2.7 IoT Big Data Dr.Masahiro Ide Who am I? (Profile) Dr. Masahiro IDE Business Experience Engaged in analytics/big data, IoT utilization of consulting Management
More informationPosted: 1/30/2018 by Fidelity Viewpoints Learn how this digital currency works, plus some risks to consider
Bitcoin Primer Posted: 1/30/2018 by Fidelity Viewpoints Learn how this digital currency works, plus some risks to consider Key Takeaways Digital currencies like Bitcoin have surged to the forefront of
More informationSAP Mobile Commerce mobile Services für Netzbetreiber, Finanzinstitutionen und Unternehmen
SAP Mobile Commerce mobile Services für Netzbetreiber, Finanzinstitutionen und Unternehmen Martin Krämer, CoE Mobile Solutions, SAP (Schweiz) AG SAP Mobile Forum, 17. April 2013 EXPLOSIVE GROWTH IN MOBILE
More informationFINACLE CORE BANKING TRANSFORMATION MAKES EQUITY BANK STRONGER, LEANER AND FITTER
FINACLE CORE BANKING TRANSFORMATION MAKES EQUITY BANK STRONGER, LEANER AND FITTER Profile Equity Bank is a leading commercial bank in Kenya offering retail banking, microfinance and related services. The
More informationPDX COIN.
PDX COIN www.petrodollars.io www.pdxcoin.io DISCLOSURE STATEMENT The following presentation contains forward looking statements that may reflect our plans, estimates, and beliefs. Such forward looking
More informationSource-to-pay: Delivering value beyond savings
Source-to-pay: Delivering value beyond savings Transforming the source-to-pay process Because the source-to-pay (S2P) process crosses three organizations procurement, finance, and IT an outdated and manual
More informationUSTGlobal. DIGITAL BANKING TRENDS AND INNOVATIONS A UST Global POV
USTGlobal DIGITAL BANKING TRENDS AND INNOVATIONS A UST Global POV September, 2016 DIGITAL BANKING TRENDS & INNOVATIONS Introduction Digital banking is not an option; rather, it is a must-have strategy
More informationPayments the new player domain. How EY can assist
Payments the new player domain How EY can assist Payment is defined as an exchange of financial value between two parties for goods or services. Contents Current trend... 1 Importance of an end-to-end
More informationBitcoin Growth Bot Whitepaper
Bitcoin Growth Bot Whitepaper Nucleus Coin Jordan Lindsey, Founder, CEO September 29, 2017 Index of contents Abstract... 2 Background...... 3 The Bitcoin Trading Bot Algorithm. 3 What is Nucleus Coin?....
More informationEVRY ASA. CFO Henrik Schibler
EVRY ASA CFO Henrik Schibler Agenda Introduction to EVRY EVRY Consulting/Applications and Financial Services Financials 2 Introduction to EVRY EVRY at glance # 1 Norway # 4 Sweden # 1 Financial Services
More informationDIGITAL TRANSFORMATION (DX)
An IDC InfoBrief THE PROMISE OF DIGITAL TRANSFORMATION (DX) IN ASIAPACIFIC S LEADING INSTITUTIONS IDC PREDICTION: BY 2018 1/3 OF THE TOP 20 MARKET SHARE LEADERS IN VARIOUS INDUSTRIES WORLDWIDE WILL BE
More informationHow ERP Will Become the New System of Engagement
Industry White Paper How ERP Will Become the New System of Engagement An Emerging Generation of Engagement Technology is Dramatically Improving the Traditional ERP System by Dion Hinchcliffe CIO Advisor
More informationInnovation of Customer Experience Value - Data Strategy of Shinsei Bank Group
Innovation of Customer Experience Value - Data Strategy of Shinsei Bank Group February, 2018 Hiroyuki Torigoe President & CEO Shinsei Financial Co., Ltd. Creation of Customer Experience Value and Growth
More informationGlobal digital telecom playbook
Global digital telecom playbook Telcos reinvent themselves in the digital age The digital revolution is now well underway. Connected lifestyles are the norm as new use cases proliferate and data traffic
More informationCapgemini and Pega - Here to help you successfully provide a truly connected digital customer experience
Capgemini and Pega - Here to help you successfully provide a truly connected digital customer experience Contents 1. What customer experience is 2. New user behaviors in the experience era 3. Connecting
More informationACHIEVING UNIVERSAL FINANCIAL INCLUSION
5DC4-6A68- ACHIEVING UNIVERSAL FINANCIAL INCLUSION Advancing the Research Agenda Rebecca Mann Financial Services for the Poor 29 June Universal Financial Inclusion requires changing the underlying economics
More informationThis document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and
Innovation in Banking Profitable Growth through Customer Focus David Rosen Vasil Kajcovski 2 DISCLAIMER During the course of this presentation, TIBCO or its representatives may make forward-looking statements
More informationBanking Guiding an industry in transition
Banking 2014 Guiding an industry in transition 2 EY s Banking practice Guiding an industry in transition The global financial crisis and the regulatory reform that has taken place over the past several
More informationIntroducing Live Chat
Live Chat 1 Introducing Live Chat Digital transformation is heading the corporate agenda, but only 25% of executives feel fully prepared. Simultaneously we witness a significant increase in digital adoption
More informationCapgemini and Pegasystems - Driving Unique Business Value. Connecting customer journeys with smart processes and decision automation
Capgemini and Pegasystems - Driving Unique Business Value Connecting customer journeys with smart processes and decision automation 2 Understanding company challenges and goals, as well as a customers
More informationHow to Trade Bitcoin. AN INTRODUCTION TO CRYPTOCURRENCY TRADING A FOREX.com educational guide
How to Trade Bitcoin AN INTRODUCTION TO CRYPTOCURRENCY TRADING A FOREX.com educational guide FOREX.com is a trading name of GAIN Capital UK Limited, FCA No. 113942. Our services include products that are
More informationOPTIMIZED, PERSONALIZED AND DYNAMIC BANKING HOW ADVANCED ANALYTICS CAN SHAPE NEXT- LEVEL PRICING AND OFFERS
OPTIMIZED, PERSONALIZED AND DYNAMIC BANKING HOW ADVANCED ANALYTICS CAN SHAPE NEXT- LEVEL PRICING AND OFFERS New and disruptive competitors are wooing bank customers with easy, personalized, fits me interactions
More informationDigital Procurement Transformation. Shaping the Procurement function of tomorrow
Digital Transformation Shaping the function of tomorrow How Capgemini can help you Capgemini is a global leader in consulting, technology services and digital transformation. We work with the world s leading
More informationThe first freelancers who contributed to the creation of the site, as well as the first platform developments, were recruited and created.
Milestones Simone Orso Karat Lab LTD June 13, 2018 2017 4th Quarter Concept Creation The idea arose from the collaborative research conducted both in the commodities sector, which the founders specialized
More informationTokenization: The Future of Payments
Tokenization: The Future of Payments Security? Background The Payment Card Industry Data Security Standard (PCI-DSS) was created to increase controls around cardholder data to reduce credit card fraud
More informationA RADICAL REDESIGN FOR SUPPORT FUNCTIONS IN THE DIGITAL AGE
A RADICAL REDESIGN FOR SUPPORT FUNCTIONS IN THE DIGITAL AGE By Olaf Rehse, Rashi Agarwal, Marc Rodt, and Martin Twesten At most organizations, support functions still look largely the same today as they
More informationSUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth
SUPPLY CHAIN TRANSFORMATION FOR THE INTELLIGENT ENTERPRISE: Driving New Growth 1 Over the past few years, the supply chain for every business has become exponentially more complex. There are multiple causes.
More informationFIS Global Retail Payments. Centralize your enterprise with ONE trusted partner.
FIS Global Retail Payments Centralize your enterprise with ONE trusted partner. PREFERENCE-DRIVEN PAYMENTS Our retail payments solutions revolve around your customers preferences. FIS TM delivers a multidimensional
More informationAn all-in-one risk management platform delivering fraud detection, transactions screening and customer due diligence capabilities
CGI Centaur An all-in-one risk management platform delivering fraud detection, transactions screening and customer due diligence capabilities What is CGI Centaur? CGI Centaur is a versatile and complex
More informationPROSPECTUS lafferty.com
PROSPECTUS 2018 lafferty.com ABOUT LAFFERTY GROUP Senior executives at retail banks, card issuers, and payments providers around the world rely on Lafferty Group for the research, news, data and insight
More informationWhite Paper The Digital CRO
White Paper The Digital CRO Gerold Grasshoff, Thomas Pfuhler, Volker Vonhoff, and Stefan Bochtler December 2018 1 M icrosoft founder Bill Gates once said, We always overestimate the change that will occur
More informationBusiness Process Services: A Value-Based Approach to Process Improvement and Delivery
WHITE PAPER Business Process Services: A Value-Based Approach to Process Improvement and Delivery In this white paper, we examine how your business can be improved through business process services. Business
More informationPowering the future of blockchain application payments
Powering the future of blockchain application payments Statements made in this document are of our own personal opinions and may not reflect opinions of others 1 Story $400B+ of digital liquid currency
More informationFintech Post trade clearing and settlement
Fintech 2.0 - Post trade clearing and settlement Udayan Goyal Co-Founder and Co-Managing Partner, Apis Partners 09 July 2015 Cover TBU 1 What is Fintech? Redesigned Financial Services for a new competitive
More informationWorkday Financial Management
Workday Financial Management Today s businesses compete in markets that are increasingly global, highly competitive and rapidly changing. At the same time, finance organisations face mounting pressure
More informationMICROSOFT DYNAMICS NAV FOR INTERNATIONAL
WHITEPAPER MICROSOFT DYNAMICS NAV FOR INTERNATIONAL IMPLEMENTATIONS MICROSOFT DYNAMICS NAV AND INTERNATIONAL ERP IMPLEMENTATION This whitepaper explains why Microsoft Dynamics NAV is particularly well-suited
More informationEXECUTIVE SUMMARY Future of payments 2017
Future of payments 2017 2017/V1 Exploring the future of corporate payments Nordea s pioneering Future of payments study explores some of the important innovations in recent years, and emerging solutions
More informationWorkday Financial Management
Workday Financial Management Today s businesses compete in markets that are increasingly global and rapidly changing. Finance organizations face mounting pressure to go beyond just managing accounting
More informationFinacle Omnichannel Hub. Unified Digital Engagement Solution
Finacle Omnichannel Hub Unified Digital Engagement Solution Finacle Omnichannel Hub Reimagine banking with a seamless cross-channel experience Today banks are dealing with the most connected, aware and
More information