Program Consultant/Statistician

Transcription

1 1 of 7 8/11/17, 11:21 AM JOB CLASS TITLE: Social Services Program Consultant II POSITION NUMBER: DEPARTMENT: Dept of Health and Human Services STATE OF NORTH CAROLINA invites applications for the position of: Program Consultant/Statistician DIVISION/SECTION: Social Services/Child Support Services/Reports Unit SALARY RANGE: $41, $68, Annually RECRUITMENT RANGE: $41, $51, SALARY GRADE / SALARY GRADE EQUIVALENT: 71 COMPETENCY LEVEL: t Applicable APPOINTMENT TYPE: Permanent Full-Time WORK LOCATION: Wake County OPENING DATE: 08/11/17 CLOSING DATE: 08/25/17 5:00 PM Eastern Time DESCRIPTION OF WORK: Program Consultant/Statistician *Salary Grade: 71; Recruiting Range: $41,125 - $51,962 **This is a repost. Previous candidates are still under consideration and do not need to reapply. The rth Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state. It is responsible for ensuring the health, safety and well-being of all rth Carolinians. The Division of Social Services provides guidance and technical assistance to agencies that provide direct services that address issues of poverty, family violence and exploitation. The Division promotes self-reliance and self-sufficiency, and to prevent abuse, neglect, dependency and exploitation of vulnerable individuals, children and their families. The Program Consultant/Statistician position is located in the Child Support Reporting Unit and is assigned duties for the Child Support Program. The position serves as the Child Support statistician and manages the child support incentives. This position is responsible for all incentives and ensuring accurate distribution. This position prepares the federally mandated incentives reports and monitors incentives performance. The incentives performance have five

2 2 of 7 8/11/17, 11:21 AM categories in which the Child Support Program must meet standards. This position is responsible for all the Child Support Federal reporting. This position will manage the report for compliance with federal regulations in eight areas. This position works with the data warehouse team to design and develop data warehouse queries and reports. The data warehouse is a complex application that is used by local offices to run reports. Data that is transferred to the Client Services Data Warehouse (CSDW) from the child support case management system must be tested to ensure all programs run correctly including all mandatory federal reports as well as program activities. This position will manage these reports that are used by State and federal auditors and local offices. If there are problems with these reports, this position works to resolve issues with the CSDW team and the ACTS (Automated Collection and Tracking System) technical team. This position develops and runs queries for management as requested. Information from the queries is used to make decisions about the program and to satisfy requests for information from judges (due to law suits or other court actions), attorneys, federal agencies and other State agencies. Position must analyze and interpret statistical data in order to identify significant differences and/or predictive outcomes. This position will evaluate the statistical methods and procedures used to obtain data in order to ensure validity, applicability, efficiency, and accuracy. KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: To receive credit for all of your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Work experience demonstrating the ability to research, analyze and interpret Federal and State laws Work experience demonstrating professional presentation and effective composition skills utilizing technology and various software Demonstrated working knowledge of the Child Support Program and other public assistance programs Demonstrated comprehensive written and verbal communication skills to prepare and present reports for auditors, managers, legislators and federal partners Demonstrated work history with the ability to prioritize assigned tasks, plan and facilitate support activities and coordinate training with others as needed Strong organizational, communication and analytical skills Ability to work independently & manage several projects simultaneously with exceptional attention to detail Ability to maintain a professional working relationship with individuals from various other state's agencies and organizations Applicant must possess integrity, strong teamwork goals, good judgment, personal energy, a positive attitude, and the drive to pursue challenging goals Management Preferences Working knowledge of the rth Carolina Child Support Program Experience using CSDW and ACTS Demonstrated in-depth ability to prepare statistics using spreadsheets, charts and data analytics Demonstrated in-depth knowledge of multiple software, including, but not limited to Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Access)

3 3 of 7 8/11/17, 11:21 AM MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Graduation from a four-year college/university and four years of experience in eligibility determination/investigation in AFDC, Medicaid or Stamp programs in a county department of social services or at the state office level, one of which must have been in a supervisory or consultative capacity OR Graduation from a four year college/university and four years of experience in a combination of social work and eligibility determination, one of which must have been in a supervisory or consultative capacity in the area of eligibility OR High school graduation and eight years of experience in eligibility determination in AFDC, Medicaid or Food Stamp programs in a county department of social services or at the state office level, two of which must have been in a supervisory or consultative capacity OR An equivalent combination of education and experience. SUPPLEMENTAL AND CONTACT INFORMATION: The Department of Health and Human Services (DHHS) selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. Please make sure you complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted. If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants. All positions in the Division of State Operated Healthcare Facilities shall be subject to preemployment drug testing and criminal record background checks. All Division of State Operated Healthcare Facilities are a tobacco free environment. The use of tobacco products of any kind including vapor products are prohibited from our campus. For technical issues with your applications, please call the NeoGov Help Line at If there are any questions about this posting other than your application status, please contact HR at

4 4 of 7 8/11/17, 11:21 AM APPLICATIONS MAY BE FILED ONLINE AT: NOTE: Apply to the department listed on posting An Equal Opportunity Employer, NC State Government Position # PROGRAM CONSULTANT/STATISTICIAN SO

5 ob Bulletin 5 of 7 8/11/17, 11:21 AM Program Consultant/Statistician Supplemental Questionnaire * 1. I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all of this information within my application. (NOTE: AN ATTACHED RESUME DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.), I understand and have fully completed all requirements. * 2. Which of the following best describes your level of proficiency with Microsoft Word? skill level Basic (create document, copy, paste, labels and envelopes) Intermediate (utilize styles, format sections) Advanced (create organization chart, insert chart, perform mail merge) * 3. Which of the following best describes your level of proficiency with Microsoft Excel? skill level Basic (create document, enter and edit text, SUM, format) Intermediate (utilize functions, sort and filter lists, modify tables) Advanced (pivot charts, queries) * 4. Which of the following best describes your level of proficiency with MS Outlook? ne Basic (send, reply and forward s; setup meetings and appointments, mark priorities) Intermediate (change view settings, create mail groups, reserve conference rooms, create calendar permissions) Advanced (create rules, establish categories, filter mail, publish calendars) * 5. Which of the following best describes your skill level with Microsoft Access? skill level Basic (design, create, modify databases, tables, queries, forms, and reports) Intermediate (complex query techniques, create forms and reports, create Macros to automate forms) Advanced (develop applications using Macros and Visual Basic for application codes) * 6. Which of the following best describes your level of proficiency with PowerPoint? ne Basic (create a simple presentation, run it, and print it) Intermediate (working with slide show options with graphics, animation and multimedia inserting movies and sound) Advanced (creating interactive objects by using hyperlinks and action buttons, explore online meetings and broadcast presentations) * 7. Which of the following best describes the highest level of post-secondary education you have attained? college Some college Associate's degree Bachelor's degree Master's degree or higher * 8. If you have a Bachelor's degree or higher, please indicate your major(s). If you do not have a Bachelor's degree, type "N/A."

6 6 of 7 8/11/17, 11:21 AM * 9. Do you have work experience preparing statistical information and creating statistical reports using spreadsheets, charts and data analytics for various audiences? * 10. If you answered to the previous question, briefly explain how/where/when you obtained this experience and your current skill level. If you answered, type "N/A". * 11. Do you have work experience drafting and delivering presentations utilizing technology and various software? * 12. If you answered to the previous question, briefly explain how/where/when you obtained this experience and your current skill level. If you answered, type "N/A". * 13. Do you possess a working knowledge of the Child Support Program and other public assistance programs? * 14. If you answered to the previous question, briefly explain how/where/when you obtained this experience. Also, please indicate which programs. If you answered, type "N/A". * 15. Do you have work experience demonstrating the ability to research, analyze and interpret Federal and State laws? * 16. If you answered to the previous question, briefly explain how/where/when you obtained this experience. If you answered, type "N/A". * 17. Please indicate if you have a working knowledge of any of the following. rth Carolina Child Support Program CSDW ACTS * 18. Which of the following best describes your years of experience in the area of social work, eligibility determination/investigation (in AFDC, Medicaid or Stamp programs in a county department of social services or at the state office level), or a combination of both? experience Less than one year 1-4 years 4-8 years

7 ob Bulletin 7 of 7 8/11/17, 11:21 AM 8+ years * 19. If you answered that you have experience to the previous question, briefly explain how/where/when you obtained this experience. If you answered experience, type "N/A". * 20. Which of the following best describes the number of years you have been in a supervisory role in social work, eligibility determination, or a combination of both? experience Less than one year 1-2 years 2-4 years 4+ years * 21. Which of the following best describes the number of years you have consulted in the area of social work, eligibility determination, or a combination of both? experience Less than one year 1-2 years 2-4 years 4+ years * Required Question