Workplace of the Future: 2022 a Workplace Odyssey

Transcription

1 Workplace of the Future: 2022 a Workplace Odyssey Daw n Miller Director, Organization & Workforce Development March 2017 Powering forward. Together. Agenda Case 1: East Campus Operations Center Approach and Results Workforce: Today vs. Tomorrow Impacts Workplace Design Principles Case 2: Headquarters Rehabilitation Defined Cultural Drivers Current Status Construction vs. Non-Construction Changes Lessons Learned and Next Steps 1

2 Case 1: East Campus Operations Center (2013) EC-OC Approach and Results Focus on getting logistics right Workplace design updated Cultural principles not considered Results: Move-in completed on time and on budget Cultural components not identified or addressed No change management applied Full building functionality and space balance not achieved 2

3 Workforce Today s Workforce: Composition by Generation 100% % of the Labor Force 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Greatest Silents Boomers Gen Xers Millennials Post-Millennials SOURCE: PEW Research Center

4 # of Employees 3/16/2017 Tomorrow s Workforce The Society for Human Resources (SHRM) estimates that by 2020 Millennials will comprise as much as 50% of the workforce SMUD Retirement Eligible Employees Impact of Millennials Tend to be good multitaskers Often look for a freewheeling but intense and highly productive culture Typically teamoriented, collaborators with a lower demand for privacy Work well in groups, preferring this to individual endeavors 4

5 Workplace Design Principles Empowered by Design Workplace should promote collaboration / interaction, balanced with individual-based activities Combine high performance, social interaction zones w/space for inspiration, creativity, interaction Formal & informal meeting environments 5

6 Balance Is Key Finding The Right Mix Of Compelling Spaces Only 40% of one s work happens alone at a desk Need more adaptability, to support mobility and connectivity Increased use of videoconferencing, dedicated collaboration rooms Far less time at desks or traditional meeting rooms Workspace Design Considerations Purpose of workplace is shifting from supporting function to enhancing performance Provide variety of spaces that employees can choose based on immediate needs Support seamless transitions of people moving between individual and group work modes Meetings = smaller, shorter in length, more casual Knoll Workplace Research, 2010 Generational Preferences: A glimpse into the Future Office. 6

7 Technology Furniture needs to work with technology Speed / Frequency of change means costs / pain must be low Technology has amplified ability to collaborate with many people at once Exterior Design In addition to interior office design, create outdoor work spaces throughout campus Exterior design should allow for maximum infiltration of natural light 7

8 Case 2: Headquarters Rehabilitation Project (Now) Underused Space: Opportunity to Re-Think Our Usage 8

9 Cultural Drivers for HQ Rehab Project 1. Lead from the Core 2. Embrace Uncertainty through Innovation 3. Promote Visual Awareness & Transparency 4. Untether People 5. Build Community Within Applying the Drivers to the Headquarters Project 9

10 Ideation Phase Workplace 3.0 is about making sure we have the right culture, policies, procedures, and technology in place to deliver our SMUD 3.0 vision and goals. Through Workplace 3.0, we aim to create an environment that retains and attracts top-notch employees for decades to come Construction Components 10

11 Construction Components WELL-Build Components Top of the Core Space Furniture & Finishes Technology Enhanced Conference Room Scheduling Wireless Charging Art & Commemoration HQ Placements Remembrance Spaces Library History Space Commissioned Pieces Nature in the Workplace (Biophilia) Non-Construction Elements 11

12 Non-Construction Elements Active Workstation Pilot Education: Mindfulness and Wellbeing Digital Workplace Info Governance (w/records Mgmt) Info Accessibility & Search Content & Process Conversion Workplace Clean-up Becoming More Paperless Protocols & Etiquette Standards for Meetings Use of Me / We space Mobile / Remote Work Technology Mobile Workstations Voice & Video Anywhere Collaboration Tools WiFi Anywhere Cloud Printing Impacts on other SMUD Campus Locations Workspace Design Considerations: Re-visit EC-OC and other SMUD Buildings We must assess SMUD s unique needs based on our market, culture, demographics, recruitment and retention What kinds of tasks do people have in each location? What kinds of relationships do they have, what do they need, and how do they work with other employees? What should SMUD s internal, on-the-go, and external workspaces look like? Efficient design is more than decreasing square footage; it is increasing utilization. Design strategies that prioritize collaborative space at the expense of individuals ability to focus have a higher likelihood of backfiring 12

13 2022? The next Odyssey Powering forward. Together. Pocket 13

14 As a strategic tool, the workplace is a vehicle that enables individuals and groups, supports processes and tools, and reflects the organization and its brand A workplace setting can be designed to meet varying needs, including those that may be generational, and not preclude anyone in the process SOURCES A Glimpse into the Future Office. Knoll Workplace Research, 2010 Generational Preferences Collaboration 2020: Hype or Competitive Advantage? Johnson Controls, Dr. Marie Puybarbaud and Dr. Kjetil Kristensen CoreNet: Office Space per Worker Shrinks to 150 sf. bdcnetwork.com Death of the Cubicle: Rethinking Form and Function in a Changing Work Environment. Brady Mick, Work Design Online 2014 Generations in the Workplace in the U.S. & Canada. New York: Catalyst, 2012 Q&A: Jan Johnson on the Workplace of the Future. Susan S. Szenasy, Metropolis Online, May 2013 Tomorrow s world: Is this what your workplace will look like in the future? New Statesman, 2/6/14 14

15 U.S. Labor Force by Generation, Q % Silents 29% Boomer 34% Generation X 34% Millennial 1% Post-Millennial Source: Pew Research Center Millennials Surpass Gen Xers as the largest generation in U.S. labor force Date published: May 11, 2015 Q Workforce Demographics 30% Boomers 35% Generation X 35% Millennials These percentages will change rapidly as the Boomers retire, and the youngest Millennials enter the workforce. The Millennials are squeezing Gen X. By 2020, Millennials will make up approximately 70% of the working-age population. If immigration were static, in 2020 it will look like this: Source: etindy.com (ETI Performance Improvement) kforce_2016/ 15

16 Plans for 2017 Supporting this effort Integrate into work in flight existing priorities Determine unplanned work that needs to begin Who owns? When can it start? Are there dependencies? Culture Shift! Change Management Communication Education Principles for our Approach 16