Maintain the availability of goods on display in a retail environment to promote sales

Transcription

1 Maintain the availability of goods on display in a retail environment to promote sales UV31417 L/503/5692 Learner name: VRQ Learner number:

2 VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 45 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)

3 UV31417 Maintain the availability of goods on display in a retail environment to promote sales The aim of this unit is to develop your occupational competence in organising staff to set up and maintain displays. You will learn how displays can enhance sales and cover the legal and organisational requirements related to the display of goods. UV31417_v7

4 Level 3 Credit value 6 GLH 30 Observation(s) 2 External paper(s) 0

5 Maintain the availability of goods on display in a retail environment to promote sales Learning outcomes On completion of this unit you will: 1. Be able to organise staff to display goods for retail sale 2. Be able to maintain the required quantity and quality of goods on display 3. Be able to evaluate the effectiveness of displays 4. Understand how the display of goods can promote sales 5. Understand legal and organisational requirements for displaying goods Evidence requirements 1. Environment Evidence for this unit must be gathered in a workplace. 2. Achieving assessment criteria There must be valid, authentic and sufficient evidence for all assessment criteria. Holistic assessment is encouraged and one piece of evidence may be used to meet the requirements of more than one assessment criterion. 3. Simulation Simulation is not permitted for this unit. 4. Observation outcomes Competent performance of Observation outcomes must be demonstrated to your assessor on at least two occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. 5. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence. 6. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved. 7. External paper There is no external paper requirement for this unit. UV

6 Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be required to produce supplementary evidence or asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Guidance for tutors and assessors This unit must be carried out in line with the Skillsmart retail guidance listed below, which is available under Business and Retail in the Qualifications section of VTCT s website (www. vtct.org.uk): Retail Qualifications Assessment Principles Retail Skills Unit and Assessment Guidance Your assessor will sign off an outcome when all criteria have been competently achieved. Achieving range There is no range section that applies to this unit. 4 UV31417

7 Observations Learning outcome 1 Be able to organise staff to display goods for retail sale You can: a. Explain to staff the purpose of the display and the requirements and standards it must meet, including standards for health and safety and security b. Ask staff questions to check their understanding of the requirements and standards for the display c. Ensure that staff prepare the display area: safely with the minimum of inconvenience to customers d. Ensure that staff put the display together: safely with the minimum of inconvenience to customers e. Explain the importance of consulting an authorised decision-maker before modifying or changing the display f. Ensure that the records kept of displays are in line with organisational procedures *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV

8 Learning outcome 2 Be able to maintain the required quantity and quality of goods on display You can: a. Provide accurate, up to date pricing information to the staff who need it b. Monitor price marking to ensure that it is correct c. Resolve any pricing problems that arise d. Develop stock replenishment plans to maintain the required quantity and quality of goods on display e. Organise the removal of stock of unsaleable quality from display *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature 6 UV31417

9 Learning outcome 3 Be able to evaluate the effectiveness of displays You can: a. Ask staff for suggestions for making the display more appealing to customers *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV

10 Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*: Projects Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies Professional discussion Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning. When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved. Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic. *This is not an exhaustive list. 8 UV31417

11 Knowledge Learning outcome 3 Be able to evaluate the effectiveness of displays You can: Portfolio reference b. Evaluate the effectiveness of displays in relation to: their intended purpose legal and organisational requirements and standards c. Evaluate information within displays to ensure that its content and position are: legally compliant likely to promote sales d. Explain the importance of dealing promptly with any risks to security or health and safety that arise when evaluating displays UV

12 Learning outcome 4 Understand how the display of goods can promote sales You can: Portfolio reference a. Explain how different types of display help the store to reach its sales targets b. Explain how the way that information is positioned within a display can help to promote sales c. Explain how the layout of the selling area affects sales 10 UV31417

13 Learning outcome 5 Understand legal and organisational requirements for displaying goods You can: Portfolio reference a. Explain the organisational and legal requirements for displaying descriptions and prices of goods b. Explain the organisation s standards for putting displays together, including standards for cleaning and preparation c. Explain the security, health and safety requirements and procedures relating to displaying goods d. Explain customers legal rights in relation to the display of goods UV

14 Notes Use this area for making notes and drawing diagrams 12 UV31417