keynote programs 2016 Reserve your event date today! Copyright 2016 Cindy Solomon & Associates. All Rights Reserved

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1 keynote programs

2 Keynote Programs READY TO TRANSFORM YOUR AUDIENCE? Cindy Solomon s laser-sharp wit, compelling stories, and keen business insights have supercharged organizations and boosted the careers of more than 80,000 people around the world. Now you can get in on the action, too! What You ll Find Inside Keynote Quick Guide...3 Keynote Programs Event Boosters...11 Cindy s Clients...12 To check Cindy s availability for your event, please contact Leah Neaderthal at: leah@cindysolomon.com About Cindy...13 Books Engaging, smart, funny, and extremely professional, Cindy Solomon is a gifted speaker and any meeting planner s dream come true! Executive Director, National Ski Areas Association

3 Keynotes quick guide Cindy s Most Popular Keynotes > Creating a Culture of Courage Pg. 4 > The Customer of the Future Pg. 5 > Courageous Leadership for Women Pg. 6 LEADERSHIP KEYNOTES > Creating a Culture of Courage Pg. 4 > Nimble Leadership Pg. 7 > Courageous Leadership for Women Pg. 6 > Conscious Leadership Pg. 9 Keynotes for Women > Courageous Leadership for Women Pg. 6 > Creating a Culture of Courage Pg. 4 MOTIVATIONAL KEYNOTES > Creating a Culture of Courage Pg. 4 > Nimble Leadership Pg. 7 > Customer Service Revolution Pg. 8 > Courageous Innovation Pg. 10 > Courageous Leadership for Women Pg. 6 > Conscious Leadership Pg. 9 CUSTOMER SERVICE KEYNOTES > The Customer of the Future Pg. 5 > Customer Service Revolution Pg. 8 > Courageous Innovation Pg. 10 3

4 Creating a Culture of Courage The New Leadership Challenge As companies ask their employees to take more risks, innovate at every turn and anticipate the future, courage is becoming an ever more critical leadership and job skill. Organizations comprised of courageous individuals and leaders are able to make difficult decisions quickly, take advantage of market opportunities and grow their organizations during even the most challenging of times. In this popular, deeply researched, and highly entertaining presentation, Cindy shares the learnings of over 5,000 interviews about courage, how to build it and how to use it. She helps audiences understand and identify their unique type of courage, and shares what every leader and individual needs to know to build their courage and create teams that communicate, innovate and learn from every experience. Key Themes Leadership engagement Leadership effectiveness Managing through change Creating high performance teams Career & team success Boosting innovation Cross-functional communication IDEAL FOR ALL AUDIENCES Takeaways: Recognize and utilize the four types of courage Learn a foolproof process for overcoming challenges Learn to leverage courage to build teams that embrace change and the unknown Learn how to create an action plan process for courageous teams 4 Cindy spoke for the second year in a row at our conference. She is the dynamite that hits the stage each year and sets the place on fire! Director, WISE Conference (2,000 attendees)

5 The Customer of the Future Inspire diehard loyalty among customers and employees alike Cracking the code on creating profitable, long-term customer loyalty has never been more difficult. Whether you are an entrepreneur, a corporate leader or a multi-national organization, the ability to attract and retain your most profitable customer relationships has become the business holy grail that requires every leader and every employee all in in order to create true, measurable success. This energizing, content-rich presentation one of Cindy s most popular cuts through the clutter to the essence of what today s highly-evolved customers and employees really want and need from our businesses. Cindy s hilarious anecdotes and provocative insights will bring attendees to their feet with inspiration for what to do (and what not to do) in the race to win loyalty of both customers and employees. Key Themes Improving customer experience Creating competitive differentiation Improving customer retention Sales leadership Employee engagement Cross-functional teamwork & innovation IDEAL FOR ALL AUDIENCES Takeaways: Full understanding of the behavioral trends that create true customer loyalty The powerful steps to creating a customer dialogue that lasts The power of the individual employee to make a difference in the organizations success with customers Engaged and focused cross-functional service teams 5 Weeks later, you continue to be the talk of the meeting! Vice President, Thermo Fisher Scientific

6 Courageous Leadership for Women TM The Unwritten Rules of Corporate Success New! Every company s competitive advantage is in their ability to attract, retain and develop the very best talent their industry has to offer. Innovation has become the watchword and diversity the secret to success. Many companies are experiencing a leaky bucket of talent, particularly among women. This provocative, hilarious, inspiring presentation shares best practices and learnings from Cindy s 20+ years of developing successful leaders around the world. Audiences walk away with the tools to navigate their corporate environment, the motivation to build their career, and the skills to emerge as leaders. Nothing is off limits in this real talk program that brings audiences to their feet and inspired to make a difference for themselves and their companies. Key Themes Developing high potential talent Engaging leadership Leadership effectiveness Attracting and retaining high performers Building employee engagement Ideal for women or mixed audiences Takeaways: Proven techniques for building performance in any industry Tools to optimize strengths and put them to work within your career Actionable skills to build your influence and brand within your organization Communication skills to leverage the unwritten rules to the advantage of the organization and your career. 6 Cindy was exceptional! I can t say enough about how much the audience responded to her and her message. Director, Massachusetts Conference for Women

7 Nimble Leadership Creating Agile, Change Resilient Teams and Organizations New! The luxury of long lead times, easy to please customers and a wealth of easy to manage talent is long gone. Today s leaders battle against market and organizational disruption on a day to day basis. Successful companies know that there has never been a more important time for Nimble Leadership. In this action-packed keynote presentation, Cindy Solomon reveals the secrets to Nimble Leadership: deftly juggling multiple priorities; building solid stakeholder relationships quickly; and finding solutions to thorny issues through radical problem solving. Whether you re navigating competitive threats, mergers and acquisitions, or reevaluating your brand or organization, Cindy s razor-sharp wit and provocative advice will give your organization the nimble leaders and agile market moves you need to succeed. Key Themes Leadership priority setting Customer innovation Resiliency in change Process improvement/ management Managing multiple generations IDEAL FOR ALL AUDIENCES Takeaways: The winning characteristics of today s most nimble leaders How to practice and build your nimble leadership skills How to engage and inspire your teams with agility and style How to cultivate influence throughout your organization 7 Cindy s keynote brought down the house! We loved her insights and every person in the room was able to relate to the situations she discussed. Ultimate Software Annual Conference (2,000 attendees)

8 Customer Service Revolution Leverage the true power within your front line New! Inside the boardroom, you ve got big plans for your organization. Out on the front lines, it takes highly evolved and empowered people to bring those plans to fruition. Today s customers have a mind of their own and managing their expectations requires new kinds of knowledge, refined interpersonal skills, and a strong sense of ownership in the organization s goals. In this fully loaded, delightfully interactive presentation, Cindy equips front line employees and managers with the cutting-edge insights and customer service tools they need to build loyalty in every interaction and every situation. Powerful, real world examples and Cindy s signature humorous irreverence ensure every attendee walks away inspired to commit heroic acts of customer service. Key Themes Creating a customer focused culture Exceptional customer service Employee engagement Managing across generations Creating customer loyalty Are you ready for your customer service revolution? FOR INTERNAL STAFF AND CUSTOMER FACING EMPLOYEES & MANAGERS Takeaways: The latest trends driving customer behavior The powerful new role of front line employees Easy action steps for building trust with customers Techniques for managing customer expectations Personal action plans for daily empowerment 8 Cindy is fantastic her programs are not only inspiring, but participants leave with ways to make changes immediately, and in a lasting way. Chief People Officer, Cisco

9 Conscious Leadership TM Fighting Unconscious Bias with Next Generation Inclusiveness New! In this hilarious, provocative and completely fresh take on high performance leadership, Cindy helps us all see the unconscious biases that impact our every day decisions. Chock full of insightful examples and real life tools that can be implemented immediately, this program goes far beyond the status quo to help all of us create higher performing teams. Going far beyond the staid, informational HR programs of the past, this reality based, business focused, leadership performance driving keynote and process we can employ today to fight the unconscious biases holding our teams back from higher performance. This approach to next generation inclusiveness allows companies to build the teams, performance and innovation needed to compete in an ever changing and more competitive environment. Key Themes Leadership effectiveness High performance retention Creating high performance teams Attracting, retaining and nurturing talent Managing diverse teams This is the game changer your organization has been looking for to enable you to attract and retain the very best talent. ESSENTIAL FOR ALL LEADERS Takeaways: How to recognize and understand our own unconscious biases How to promote inclusiveness in teams with dissimilar players How to create high performance teams Daily practices for leading with next-generation inclusiveness Personal action plans for daily empowerment 9 Cindy received 100% positive feedback on all of our evaluation forms and even ranked higher than our speaker the previous year! Director, LIMRA (3,000 attendees)

10 Courageous Innovation Boost innovative thinking at every level of your organization New! In every team, company and organization, we re being asked to be more innovative. But as we all know, it s easier said than done. How do you jump start your own out of the box thinking, and inspire innovation in your team? How can you innovate from the customer experience to the employee experience? In this energetic and provocative keynote presentation, Cindy Solomon shares her experiences with highly influential organizations around the world and reveals what it takes to be an innovator in today s competitive marketplace. She details personal tactics attendees can use to boost their innovative thinking on a daily basis. And teaches game-changing leadership techniques to inspire courageous innovation across your entire organization. Key Themes Creating courageous teams Leading effectively through change Customer process innovation Engaging employees Cross-functional communication With hilarious anecdotes, deep insights, and hardcore advice, Cindy strips worry and fear away from the process of innovative thinking, giving attendees the freedom to soar. IDEAL FOR ALL AUDIENCES Takeaways: How to identify the barriers to innovation within your organization or team How to create a framework of innovation for any team or initiative How to inspire innovative thinking in others regardless of your role How to bring innovative thinking into all aspects of your life 10 In over 25 years in this business I ve seen many speakers none have left me with as much actionable information and motivation to improve my leadership skills! Branch Manager, KeyBank

11 EVENT BOOSTERS Ready to book Cindy for your upcoming event? Don t forget to ask about these powerful, value-added Event Boosters. Post-Event Webinars Keep the momentum going with a post-event webinar that enables attendees to dig deeper into the concepts and techniques they learned. Post-Event On-Demand e-learning Give attendees a chance to evaluate and hone their new knowledge and skills with individual, online E-Learning modules. Event-Day VIP Reception Give your VIPs the royal treatment by inviting them to a private reception with Cindy before or after the keynote presentation. Special access receptions are a great way to deliver a more exclusive experience for senior leaders, board members, cherished sponsors, and major donors. VIP Lunch Table Invite your VIPs to sit at Cindy s table during the event, giving them the opportunity to exchange ideas, stories, and insights before and after the presentation. Executive Coaching Give time-pressed executives and senior leaders the chance to sit down with Cindy for a condensed, 60-minute executive coaching session. Event-Day Book Signing Get a volume discount on Cindy s bestselling books The Rules of Woo and The Courage Challenge Workbook when you purchase an event-day book signing as a part of your keynote package. 11 great health care has come home Wow! It s amazing how Cindy touched and motivated our entire team in such a short period of time! [Her speech] was right on! Director, Gentiva Rehab Without Walls

12 CSA Clients A sample of Cindy s Clients Keynote Programs To see all of Cindy s clients, please visit cindysolomon.com 12 She brought the house down! It was awesome! - Regional Head of Sales, Barclays Capital

13 about CINDY SOLOMON For more than two decades, widely admired leadership expert, author, and keynote speaker Cindy Solomon has helped Fortune 1000 companies all over the world cultivate Courageous Leaders and customer focused cultures. With her signature razor-sharp wit, Solomon goes beyond today s business headlines to deliver provocative and game changing strategies to create exceptional customer service and exceptional leaders in today s crazy, customer-driven economy. Keynote attendees and workshop participants praise Solomon for providing new and relevant information that can be immediately applied to their daily work routines. Business leaders consistently express amazement at the fast and lasting results they see both in their corporate cultures and on the bottom line. Past and present clients include: Oracle, Cisco, Google, Salesforce, Raytheon, Wells Fargo, UPS, PWC, The Ritz-Carlton, Pfizer, and hundreds more. Solomon is also a bestselling author on the topics of leadership and customer service. Her current books include The Courage Challenge Workbook for corporate employees and The Rules Of Woo, the customer service guide for entrepreneurs and business owners that built a cult following among corporate managers. connect with cindy Learn more about Cindy at cindysolomon.com 13 Our conference rocked, and you were a huge part of that. You were simply amazing! Conference Director, YWCA

14 CURRENT BOOKS Keynote Programs Creating A Culture Of Courage: The Courage Challenge Workbook While many believe courage is something you re born with, Cindy Solomon s research shows that everyone can build courage skills that yield greater productivity and growth. But all courage is not alike. Knowing which type of courage to invoke, and when, is the key to success. Cindy s step-by-step workbook takes readers through how and when to use each type of courage to embrace change, thrive on it, andmeet the demands of today s personal and business environment. Definitely a must read for small businesses, large corporations and everyone in between! - Manager, State Farm The Rules of Woo Capturing The Hearts & Minds of Today s Customers Originally written for entrepreneurs and small business owners, this highly entertaining, deeply resonant, content-rich book has become a cult favorite among corporate leaders around the world. Whether you re an entrepreneur, a business manager, or the chief of a multinational organization, you ll fall in love with Cindy Solomon s energizing voice, hilarious stories, and keen insights into what today s customers really want and need from our businesses. And come away with real life examples of what to do (and what not to do) in the race to woo profitable customers and win their loyalty for the long run. This is, hands down, the most real book I ve read in a long time dealing with winning customers and customer loyalty. -Marketing Director, KeyBank Cindy s books are available in paperback and Kindle on Amazon.com Cindy is available for book signings as part of a keynote package. For more information, please see page She rocked our Conferences! Cindy is a top-notch presenter, but that goes without saying. The best part about having Cindy Solomon speak is that you know the audience will leave educated and enthusiastic, ready to move forward to face future challenges. Director, Conferences for Women