MBA HR. Paper 1 - Professional Management

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1 MBA HR Paper 1 - Professional Management Management definitions & nature and scope of management functions & principles and process of management evolution of management thought from Taylor, Fayol, Drucker to the present Growth of professional management in India Ethics in management Managerial Planning & Decision Making planning process,types of plans, 'strategic vs. operational plans models of strategy formulation linking strategy to structure Managerial decision-making process and models steps in rational decision-making creativity and group decision-making Organizations organizational theories and design various forms of organization structures span of management principles of coordination authority power, delegation and decentralization Managerial Control relationship between planning and controllimitations of control types of control systems and techniques management by exception budgetary control functional and dysfunctional aspects of budgetary control Internal control systems,internal audit and management audit & limitations of control

2 Paper 2-Managerial Accounting 1 6 Introduction to Accounting Meaning Accounting concepts and conventions Financial Accounting V/s Management Accounting Recording, classifying and summarizing business transactions leading to preparation of final accounts of sole proprietary businesses 2 Company Final Accounts in India requirements of Companies Act of 1956 with respect to preparation of Final Accounts of Companies Annual Reports and its contents Financial statement Analysis techniques of financial statement analysis Horizontal analysis Vertical analysis,ratio Analysis,Trend Analysis Profitability, Liquidity, Solvency and Capital market ratios Analysis of Income Statement Balance Sheet Cash Flow Statement Ratios and Projections using Excel Cost accounting Elements of Costs Classification of costs Preparation of Cost Sheet Cost accounting systems Marginal costing and use of break-even analysis in decision- making Re1evant costs for marketing and production decisions Cost Drivers and Activity Based Costing

3 Paper III-Managerial Economics Managerial Economics: introduction Basic concepts and their application in business decisional making. Demand and Supply Analysis determinants of supply and demand nature of demand and supply curves market equilibrium price elasticity demand forecasting and estimating methods consumer preferences indifference curves budget constraint, utility maximization and the derivation of the consumer demand curve Concepts of GDP Nl, per capita income, PPP National income accounting in India Business cycles and business forecasting Production and Cost Analysis production functions-cost functions Profit functions, total, average and marginal costs returns to factor and scale short run v/s long run decisions derivation. of the supply curve Market Analysis: market forms perfect competition, monopoly monopolistic, oligopoly Output and price determination Cartels and collusion mergers and acquisitions and government regulations in the form of price directives, taxes, subsidies, anti-trust action and competition polices. Paper IV -Quantitative Techniques 1 Quantitative data Interpretation in managerial decision making collection classification tabulation frequency distribution charts using excel

4 2 3 4 measures of central tendencies and dispersion - using MS excel Correlation and regression multiple correlation basic probability concepts conditional probability Bayes theorem use MS excel Probability distributions binominal Poisson and normal distributions using excel estimation point and interval- using Excel Sampling techniques Hypothesis testing for means and proportions and for difference of means and proportions analysis of variance. Chi-square tests Paper V - Business Environment 1 Systems approach to business business as a social system direct action and indirect action environment of business internal and external stake holders Managing the impact of environmentalism sustainable development 6 corporate governance issues 7 corporate. social responsibility 8 ethics in management 2 Indian Economy transition from mixed economy to a market economy govt ownership vs regulation of business outlines of Public and Private sectors Characteristics of industrial service and agricultural sectors 6 Regional and sectoral imbalances 7 Trends in GDP Indian Society

5 3 Culture and Politics social problems of India Impact of modernization on Indian society demography, gender, environmental issues 4 Global Business Environment India as an emerging market MNCs in India FDI & FlI s in India Paper VI - Managerial Communication 1 Business Communication-Concept Attributes, Objectives, Functions Elements Of Communication The Communication Process/Cycle Importance Of Feedback Communication Barriers Physical 6 Cultural, System Design, Attitudinal 7 Listening, Speaking And Non-Verbal barriers 8 Non-Verbal Communication 9 Importance, Types, Elements of Active Listening 10 Guidelines to Improve Listening 11 Behavior for Different Situations 12 The Listening Process 2 Essentials For An Effective Business Meeting Conducting Effective Business Meetings Creating More Value For Business Meetings Speaking And Presentation Skills Presentation Guidelines Designing Presentation Visuals 6 Elements Of An Effective Speech 7 Overcoming the Fear of Speaking To Groups

6 3 Rules for Effective Writing, Grammatical Errors & How to Fix Them Writing an Effective Proposal Guidelines For Editing And Revising Proposals Business Letter Writing Use Of , Problems With E Mail, Composing Clear Concise & Responsive s 6 Clarifications On Writing Messages 4 Types of Interview Candidate s Preparation For Interview Tips For A Winning Interview, Typical Interview Questions Interviewer Preparation Employment Communication Paper I - People Management 1 Perspectives in HRM: Role of HR managers, sub-systems of HRM, HR functions and policies Organization for HRM, Development of HRM in India Recent trends in HRM, Impact of globalization on HRM. Strategic HRM, Global HRM HR Planning,: Scope of HR planning, Job analysis, job design Job description and job evaluation Recruitment and Selection Methods of recruitment. Testing for selection of Employees Use of psychological test, selection process, interviews, and errors in selection. V 2 Training and Development Induction and Orientation, methods of Training Training _ manual, Training under ISO and QS Certification. Evaluation of : Training Supervisory, Executive and Management development programmes. Career development. Performance Management: KRA and KPAs, Traditional vs Modern methods of Performance Management Potential Appraisal, Feedback systems. Job evaluation

7 3 Compensation Planning: Wages and salary, Administration perks Fringe benefits, Bonus, Incentives. Compensation surveys Productivity and Performance linked Pay structure. Compensation review and structuring Employee Relations: Evolution of Unions, Structure and management of Unions 4 Industrial Conflicts & Collectice Bargaining Grievances, Industrial conflicts, Disputes, Machineries to resolve the disputes A Brief on Collective bargaining Work place Discipline, Acts of Misconducts Mandatory Disciplinary procedure before inflicting punishment Domestic Enquiries, Principles of natural Justice Paper II -Marketing Management Introduction to Marketing Management: nature of marketing management Types of products / services Marketing concepts: Product Production, Selling, Marketing and Societal Concepts Marketing environment elements of Marketing Mix. Classification of goods & services Market Segmentation and Targeting concept of segmentation and targeting basis for segmentation Segmentation for consumer and industrial products Product positioning Product & Price: product Mix and Product Line levels of product new product development product life cycle strategies Branding, types of brands, brand building measuring brand equity Packaging and labeling. Pricing: General pricing approaches new product pricing strategies Public policy and pricing

8 Promotion and Place Mix: elements of promotion mix Marketing communication process communication process, Publicity, Advertising and public relations Personal selling and sales promotion Direct marketing and online marketing Distribution channels logistics management, Channel design and administration Paper III-Financial Management 1 Goal of the Firm Profit maximization vs. Wealth maximization Value creation, Agency problems, Social responsibility Role of financial management Time value of money, Valuation of securities Concept of risk and returns of securities 2 Capital Budgeting intermediate and terminal cash flows on incremental basis Capital budgeting decision rules Payback, ARR, NPV, IRR, and PI using Excel 3 Cost of Capital and Capital Structure Cost of Capital (cost of debt preferred stock, and equity) Computing WACC The CAPM approach Adjusting WACC for risk Capital Structure Theories 6 Concept of Financial leverage- EBIT- EPS analysis 7 Dividend decisions 4 Working Capital Management and Finance Cash management Receivables management and `Inventory management Estimation of Working

9 Capital requirements - Working capital finance in India Paper IV - Business Research Methodology Scientific methods induction, deduction, theory, concepts, constructs definitions, variables, models, laws, hypothesis, syllogism, levels of abstraction Fallacies of reasoning The nature of research in Management Exercises in writing a research proposal Principles of research design types of basic research methods secondary research methods sampling design, measurement and measurement scales Data collection methods observational studies, experimentation Qualitative methods of research Survey Basic concepts in survey research Methods of communication with respondents Questionnaire, Interview, etc Observation method, Experimental research Measurement and scaling concepts Attitude measurement Principles of questionnaire design Sampling and Field Work Sample design and sample procedures Determination of sample size - a review of statistical theory Field work Paper V -Management Information Systems 1 Information Systems data vs Information Strategic role of information in management

10 2 3 4 Organization as an information system TPS, MIS, DSS, ESS, OAS Systems Development the concept of systems development life cycle (SDLC) Types of SDLC Use of flow charts Networking concepts telecommunications networks Application Technologies ERP concepts, Evolution of ERP, ERP packages SAP, Baan, MPG-PRO, Oracle, ERP Evaluation, ERP and BPR, ERP Implementation, Extended I ERP, Case studies Web Publishing Types of websites Web surfing Ecommerce, B2B, B2C, U2C E-commerce security issues, Ethical issues Paper VI - Operations Management 1 Operations Management 1 product strategies 2 Product life cycle 3 Productive system types 4 Impact of technology and organization of the operations functions 5 Requirements of forecasting for operations 2 Plant Location and Types of Plant Layout 1 product planning and control 2 Inventory planning and control

11 3 Materials requirements planning 4 Materials requirements planning 3 Job Designing 1 work study and time study 2 Statistical quality control methods 3 Japanese manufacturing systems 4 Flexible manufacturing system 5 Operations systems of the future 4 Total Quality Management 1 trends in quality management 2 benchmarking and business process reengineering 3 Kaizen Six Sigma Motorola systems 4 Quality criteria based on Deming prize 5 Malcolm Baldrige Award 6 Quality Management Systems, ISO Standards Semester III Paper III-Human Resource Development 1 Human Resource Development: Sub systems of HRD & OD HRM and HRD Emerging trends in HRD HRD in IT industry public sector, government organizations, and NGOs.

12 2 Performance Management appraisal Ethical issues in performance appraisal. Traditional and modern techniques, mechanisms, Performance management and career development. Bi-directional performance management. Open Appraisal Identification of Key Performance Areas and Key Result Areas Managerial Potential appraisal, Mentoring, Coaching & Feedback 3 4 Employee Counseling Services: Nature of mentoring and coaching, Coaching to improve LOW Performers, Effectiveness of Coaching Components & Characteristics, Issues in employee counseling Need for employee counseling. Programs Career Planning and Development: Meaning and process Career path, Career width and Length Succession planning Career Development. Learning and development in knowledge setting: Developing Social Capital, developing Knowledge Leadership Capabilities Project-Based Learning, working with Technology Building a comprehensive Knowledge Development Strategy Planning for Individual Development Paper III -Training and Development 1 2 Training: Introduction Importance of training Advantages of training & Training challenges Changing workplace and workforce Training as a sub system of HRD Training Needs Assessment (TNA): Methods of TNA, Organizational support for TNA Organizational analysis Specifying goals, Identifying constraints, Resource analysis, Learning principles Training enhancement,-trainee characteristics

13 3 4 Training Delivery: Traditional vs, Modern methods, SDLP, Simulated work settings, DLP,CD ROM, Interactive video disc Training Evaluation: Criteria, Evaluation of criteria, Dimensions of criteria, Use of experimental designs, Quasi experimental designs, Utility conservations Individual difference models, Training (VRT) Content validity model, Statistical method.multimedia Intelligent Training System (ITS), Virtual Reality Web-based instructions Training Interventions: Learning Experience and Building Or animation Capability Employee capability, Apprenticeship, Vestibule, Embedded training, cross and Inter-positional training, Leadership training. Team building Paper IV -Strategic Human Resource Management 1 Context of Strategic HRM : Investment perspective of HRM & on HRM Factors influencing investment oriented organizations Impact of changes in technology Workforce demographics & diversity 2 Strategic Role & Planning: Strategic HR Vs Traditional HR, Barriers to strategic HR, Strategic HR planning; aggregate & succession planning. Strategic Perspectives on Recruitment, Training & Development Temporary Vs Permanent employees, Internal Vs External recruiting; Interviewing, testing, references International Assignment, Diversity, Strategizing training & development need assessment, design & delivery. 3 Strategic Perspectives on Performance Management, Feedback_ & Compensation: Use of System, who, what & how to evaluate measures of evaluation, Internal equity, external equity, and Individual equity Employee Separation: Right sizing Reduction in force Turnover, Retirement

14 4 Evaluating HR function- Overview scope-strategic impact-ethical considerationsaudit approach Analytical approach qualitative and quantitative measuresbench marking in HRM HR Score card 7-steps model for implementing HR s strategic role, creating HR score card-measuring HR alignment Assessing internal and external alignment- System alignment map. International Vs Domestic HRM, Strategic HR Issues in International Assignment. Elective 4: Industrial Relations and Collective Bargaining 1 2 Industrial Relations: Historical background, Role of various Stake holders of lr Essentials of sound IR policy IR Strategies, Legal frame work of IR Proactive IR, Disputes, Conflict resolution. Trade Unions: Growth of TU in India, National level federations, Trade union problems, Trade union Organization, Leaders management Trade Union Act 1926 Employers Association - Objectives, Origin and growth, Legal status, Problems of Trade Unions. Grievances and Disciplines: Grievances Redressal, Discipline, Standing Orders, Acts of misconduct, Disciplina procedure. Show cause notice, Suspension, Enquiry procedure, Principles of natural justice Audi Alterem Partem Punishments-suspension, Termination, Removal and dismissals, 3 4 Conflicts: Industrial disputes -Lay off, Termination simplicitor Retrenchment/ VRS. Outsourcing, Reorganization Collective Bargaining: Concept, Its relevance in IR CB as an institution, ILO, s Convention on of Right to CB, Objectives of CB, Structure of CB, Functions of CB, Process of CB, Patterns of CB Negotiations: Role of Negotiators, Qualities of effective Negotiators techniques,. Settlements: Types of settlements, importance of Settlements under Sec. l8[1)r and 18(3) of the ID Act Wage settlement, Bonus settlement, Productivity Settlement, VRS Settlement, Union issues Settlement Reorganization and BPO Settlement, and Closure settlements.

UNIVERSITY GRANTS COMMISSION NET BUREAU

UNIVERSITY GRANTS COMMISSION NET BUREAU NET SYLLABUS Subject : Management Code No. : 17 Unit I Management Concept, Process, Theories and Approaches, Management Roles and Skills Functions Planning, Organizing,