Vision An Innovation-driven economy for prosperity

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2 Vision An Innovation-driven economy for prosperity Mission To improve the quality of life of Kenyans by integrating science and technology in social and economic development. We regulate, assure quality, promote, coordinate and advise on science, technology, innovation and research. Core Values Professionalism Integrity Accountability Customer Focus Teamwork Quality Policy Statement The National Commission for Science, Technology and Innovation is committed to providing quality advice, coordination, promotion and regulation of research, science and technology.

3 1. Introduction Service Charter The Service Charter of National Commission for Science, Technology and Innovation () provides information about: the Commission s Vision, Mission, Core Values, Quality Policy Statement, Background, Mandate, Objective, Functions, current Service Guide, Commitments, Rights and Obligations of the client, and Complaints. Essentially, it outlines what you as a customer can expect from us and how you can let us know your concerns. At, we believe in the continuous improvement of the products and services we offer and in the continuous strengthening of relationships we build with our customers. The Charter is, therefore an expression of our ongoing commitment to improvement. We value your feedback as it allows us to understand how we can improve our services and products to meet your needs. 2. Background and Mandate 2.1. Background Following the enactment of the Science, Technology and Innovation Act, 2013, became the successor of the National Council for Science and Technology. It has the expanded mandate to effectively advise, promote, coordinate, regulate and assure quality in the Science, Technology and Innovation Sector. 2.2 Mandate To advise the Government on policies and matters relating to the scientific and technological activities and research required for the proper development of the country. 2 is ISO 9001:2008 Certified

4 3. Objective Service Charter The objective of the Commission shall be to regulate and assure quality in the Science, Technology and Innovation Sector and advise the Government in matters thereof. 4. Functions According to Section 6(1) of the Science, Technology and Innovation Act 2013, the functions of the Commission include:- Develop, in consultation with stakeholders, the priorities in scientific, technological and innovation activities in Kenya in relation to the economic and social policies of the Government, and the country s international commitments; Lead inter-agency efforts to implement sound policies and budgets, working in collaboration with the county governments, and organisations involved in science, technology and innovation; Advise the national and county governments on the science, technology and innovation policy, including general planning and assessment of the necessary financial resources; Ensure co-ordination and co-operation between the various agencies involved in science, technology and innovation; Accredit research institutes and approve all scientific research in Kenya; Assure relevance and quality of science, technology and innovation programmes in research institutes; Advise on science education and innovation at both basic and advanced levels; Promote the adoption and application of scientific and technological knowledge. is ISO 9001:2008 Certified 3

5 Service Charter 5. Current Service Guide No Services Customer Obligations Charges Duration Responsible Functional Unit 1 Enquiries Voluntary visit/call Nil 10 Minutes All Functional Units 2 Response to correspondence Written correspondence Nil 5 Working days All Functional Units Procurement 3 Payment for goods, services and works Delivery Note Claim/Invoice Nil 30 Days Accounting and Internal Audit Divisions 4 Advice the Government and public on Science, Technology and Innovation 5 Establish linkages and collaborations in Science and Technology Verbal or written request Negotiations Exchange of letters and visits Nil Acknowledgement within 5 days; Subsequent action to be consistent with ISO- QMS provisions All Functional Units Nil 3 months All Functional Units MoU 4 is ISO 9001:2008 Certified

6 Service Charter 6 Licensing of Research Applicants must apply online through the website or oris.nacosti.go.ke and must upload the following: Passport size photo Scanned ID/Passport Letter from home institxution Affiliation letter from Kenyan Institution ( For non-kenyans) Scanned copy of proof of payment from the bank Research proposal (For Kenyan institutions, the proposal must be endorsed). Service Service Cost to: 30 days (i) Research Student attachment/ undergraduate / diploma Masters PhD Individual/Post Doc Public/ Institutions Private institutions/ companies (ii) Extensions Kenyans (Kshs)* 100 1,000 2,000 5,000 10,000 20,000 Half of the rate Non Kenyans (US$) ,000 10,000 Half of the rate Research Division NB: 1. Other services that will be offered in the near future include quality assurance and accreditation of research establishments. These services will commence as soon as the necessary legal instruments are in place 2. *For East African (Uganda, Tanzania, Rwanda and Burundi) citizens, the fee will be same as Kenyans. Citizens from other African Union Countries, the fee will be twice that of Kenyans. is ISO 9001:2008 Certified 5

7 6. Our Commitments Service Charter We are committed to providing quality services in regard to which we make the following pledges to customers: Services to be rendered promptly, unreservedly and without discrimination. The highest scientific and ethical standards shall be applied. Outputs and value to be enhanced through strategic collaboration. Relevance quality, timeliness and comprehensiveness shall be observed. Observance of applicable laws and regulations including procurement and disposal of assets Acts and regulations. Place public interest before personal gain. Make necessary and relevant information available through mass media, our newsletter and website, among others. If you contact us, we will: Answer phone calls promptly, listen to your concern(s) with a view to offering a solution. In case we are unable to do so immediately, we will take your contact details and ensure that you receive a response within the next five (5) working days. Respond to requests for information including reference material or publications within five (5) working days of receipt. Refer you to the appropriate authority if the matter is outside the Commission s mandate. 6 is ISO 9001:2008 Certified

8 Service Charter 7. Rights and Obligations of the client 7.1 Rights Our clients are entitled to: Confidential handling of information provided. Information in custody of the Commission shall be treated in utmost confidence and used only for intended purposes. Courteous and timely response to requests, complaints and inquiries. 7.2 Obligations For us to provide and improve the quality and efficiency of services, our clients will be expected to meet the following obligations: Provide relevant and accurate information needed or requested by the serving officers. Treat serving officers with courtesy and respect. Respond to enquiries with minimum delays to enable us give them the fastest response/action required. Engage us in constructive criticism in regard to our service quality and efficiency. Give constant feedback on our services and recommendations for improvement. Uphold integrity and not compromise any of the Commission officials. Comply with our user guidelines for products and services requirements. 8. Complaints Our clients are encouraged to make suggestions, compliments and complaints to the Commission in person or through postal mail, fax, twitter, Facebook, customer care forms and suggestion boxes available. is ISO 9001:2008 Certified 7

9 Service Charter If you are dissatisfied or have concerns about our services, please discuss this with the person you dealt with or their supervisor, and we shall try to resolve your concerns immediately. Should you still be dissatisfied, please contact the Director General to the Commission, in person or through the contacts provided here below. The Director General will respond within five (5) working days of hearing from you. Thereafter, you may make reference to the most appropriate complaints body if still dissatisfied. 9. Review of this charter The Commission will initiate the review of this service charter when need arises. Factors that may lead to the review of this charter will include, but not limited to: a review of the given mandate, a change in the Commission s internal and external environment, and/or significant policy changes as agreed upon by stakeholders. 10. Contact us We shall be happy to establish contact with you regarding our services. We welcome feedback on our performance as a means for our assessment of the extent to which our services meet your needs. Your complaints, compliments, comments and suggestions towards the improvement of our services should be directed to: The Director General/Chief Executive Officer 8th Floor, Utalii House, Uhuru Highway, P.O. Box , Nairobi, Kenya Tel: , , dg@nacosti.go.ke, info@nacosti.go.ke Website: 8 is ISO 9001:2008 Certified

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