OPEN COURSES APPRENTICESHIPS SUPPORT SERVICES. SEPTEMBER 2017 to AUGUST Directoryof. Training OPEN COURSES APPRENTICESHIPS SUPPORT SERVICES

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1 OPEN COURSES APPRENTICESHIPS SUPPORT SERVICES SEPTEMBER 2017 to AUGUST 2018 Directoryof Training of OPEN COURSES APPRENTICESHIPS SUPPORT SERVICES

2 The post Brexit fallout combined with political uncertainty and a worsening skills crisis has resulted in many employers feeling apprehensive about their future commercial stability. A robust training strategy centred on employee development and retention may not resolve the political uncertainty or even Brexit but it will address the skills issue and provide the foundations for economic growth. Welcome From Bob Hiskey, PETA Director Training employees remains one of the most significant returns on investment any employer can benefit from and the introduction of the Apprenticeship Levy has been generally welcomed by employers. The levy, combined with co-funded initiatives and employer incentives, enables a widening participation in training from new recruits through to existing employees, creating a powerful opportunity to truly bring the skills agenda to the heart of your training strategy. As an employer led organisation, PETA have always been proud of its heritage in taking the lead on behalf of employers interests and this year is no exception. Our Directory of Courses reflects a wide and increasingly flexible range of training, learning and development solutions. From short courses delivered at our centres, on-line learning delivered via Webinars and E-learning through to qualification led outcomes including Apprenticeships, we can offer a tailored service that aligns to the needs and requirements of your business. With increasing levels of interest in our Management Apprenticeship offer (as typically, it is the development of these skills that are in highest demand by business), we recognise that employers time and resources to administer the levy effectively are limited. The introduction of our Managed Service is a welcome addition in taking the pressure away from employers, using PETA expertise to ensure levy and funding initiatives for your business are maximised. Our aim is straightforward - to ensure employers receive quality information, advice and guidance regarding training, learning and development initiatives to enable them to select the right solution for their business. I do encourage you set aside some time to reflect on the scope of our offer and please do contact us if you would welcome the benefit of a free visit from one of our team to discuss your training and development requirements. We look forward to extending the PETA training experience to you and your employees in the near future.

3 Open courses Best for: Individuals who require training to build their knowledge in a safe working environment, where they can explore concepts, consolidate their knowledge and learn from other delegates experience as well as their own. Benefits: A selection of dates to enable flexibility when booking, multiple booking discounts of between 5% 12%, and a training environment equipped to deliver a quality training experience. Offering flexible, adaptable and agile learning solutions Sponsored courses Best for: Employers who have identified that the training needs to be contextualised to encourage key policies, procedures, business goals or values of the organisation to embed in every day practice, and where flexibility in terms of delivery dates, duration and location is preferred. Benefits: Tailored courses regularly result in immediate impact on working practices. They are cost effective accommodating up to 12 delegates per course (or more subject to the course content/topics), can be developed to link to certificated outcomes and can be blended with pre and post course activities to evaluate and strengthen the application of learning. E-Learning and Webinars Best for: People who have limited time to devote to attending courses and who may work remotely, making it difficult to attend set dates of training. We can also tailor Webinars to reflect your business needs. Benefits: E-learning and Webinars enable the employer and delegate to choose when and where they learn. Apprenticeships Best for: Apprenticeships offer a nationally recognised structured route to developing the knowledge, skills and behaviours of individuals entering employment, those who are changing roles within business or simply for those who need to strengthen their skills in current roles. Benefits: Enables employers to maximise their Apprenticeship Levy and/or co-funded options to support skills development within the business. A structured programme combining mentoring and coaching support, individuals benefit from new knowledge, skills and behaviour that will impact positively on the business. Guiding you in making the right choice With a range of training, learning and development solutions, we offer employers realistic options to blend in with the needs of their business and to meet the skills development of their people. So as an employer, which option should you choose? We are passionate about delivering the right training solution so that every customer steps away from PETA Ltd delighted in the quality of service and training received. If you are not sure which approach will suit your needs, one of our highly experienced and knowledgeable team are on hand to work with you to select the perfect solution for your business. It is all part of our service and commitment to you!

4 Choose your Courses, Apprenticeships and Services Don t forget your discounts! Please remember - If you have large numbers of people you wish to train, then let us know so that we can discount further! 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more Management and Personal Development Qualifications ILM Level 3 Certificate in Leadership and Management 9 ILM Level 5 Certificate in Leadership and Management 10 Open Courses Management Fundamentals Management Essentials 11 Supervisory Skills 12 Practical Leadership Skills 13 The New Team Leader 13 Mate to Manager Managing the Transition 14 Appraisal Skills 14 Leading a Remote Team 15 Managing Cultural Differences 15 High Performing Teams 16 Managing It s Not My Job Individuals 16 Finance for Non-Financial Managers 17 Change Management 17 Coaching for Success 18 Mentoring Skills 18 Personal Effectiveness Presentation Skills 19 Train the Trainer 19 Time Management 20 Communication Skills 20 Assertiveness Skills 21 Negotiation Skills 21 Dealing with Difficult People and Situations 22 Handling Tricky Conversations 22 Neuro-Linguistic Programming: An Introduction 23 Interpersonal Skills with SDI 23 Creative Problem Solving 24 Building Personal Resilience 24 Business Writing 25 Minutes and Agendas 25 Coaching Services 26 Company Sponsored Options 26 Apprenticeships enquire@peta.co.uk

5 Venue Hire Benefits of a PETA Venue 155 Venue Facilities and Fees 156 PETA ship Become a PETA 158 List of s 159 Applying for ship 161 Course Booking Information Your Questions Answered 163 Course Booking Form 164 Terms and Conditions 165 Open Course Index Alphabetical List of Open Courses 166 Business Improvement and Quality Management Open Courses ISO 9001 An Introduction 30 ISO 9001 Systems Auditing 30 LEAN for Business 31 LEAN Champions 31 Creating a Business Case 32 Business Continuity Planning An Introduction 32 Project Management 33 Process Mapping 33 Company Sponsored Options 34 Advisory and Consultancy Services 35 Waste Walk and Process Identification LEAN Champions Six Sigma LEAN Advisory Service 36 Customer Service and Sales Open Courses Exceptional Customer Service 38 Complaint Handling 38 Selling Skills 39 Consultative Selling 39 Telephone Selling Skills 40 Sales in the Digital Age 40 Key Account Management 41 Company Sponsored Options 42 Advisory and Consultancy Services 43 Mystery Shop Customer Journey Mapping Customer and Sales Dashboard Metrics Service Excellence Coaching Apprenticeships 126 Apprenticeships enquire@peta.co.uk

6 HR and Employment Law Open Courses HR for Non-HR Managers 45 Recruitment and Interviewing Skills 45 Managing Performance Discipline, Capability and Grievance 46 Workplace Mediation 46 Absence Management 47 Return to Work Interviews 47 Employee Representative Training 48 Data Protection and Privacy Laws 48 Diversity in the Workplace 49 Company Sponsored Options 50 HR Consultancy Services 51 Employee Handbooks Zero Hours Contracts Redundancy Termination Settlement Agreements HR Advisory Services 52 Apprenticeships 126 Microsoft Excel Advanced 58 Microsoft Excel Pivot Tables 58 Microsoft Visual Basic for Applications (VBA) Excel 59 Developing Dashboards with Microsoft Excel 59 Microsoft PowerPoint Introduction 60 Microsoft PowerPoint Advanced 60 Microsoft Access for Developers Introduction 61 Microsoft Access for Developers Intermediate 61 Microsoft Access for Developers Advanced 62 Microsoft Access for Users 62 Microsoft Project Introduction 63 Microsoft Project Intermediate 63 Microsoft Project Advanced 64 Microsoft Publisher 64 Microsoft Word Introduction 65 Microsoft Word Intermediate 65 Microsoft Word Advanced 66 Microsoft Visio 66 The Super Business Trio 67 Microsoft Outlook 67 Computing Fundamentals 68 Microsoft E-Learning 69 Microsoft Webinars 70 Tailored Webinars and E-Learning 73 Adobe Adobe InDesign Introduction 74 Adobe InDesign Advanced 74 Adobe Photoshop Introduction 75 Adobe Photoshop Advanced 75 Adobe Illustrator Introduction 76 Computer Software Open Courses ITIL Foundation 54 Microsoft Microsoft SharePoint Contributor 55 Microsoft SharePoint Site Owner 55 Microsoft SharePoint InfoPath 56 Microsoft SharePoint Workflows 56 Microsoft Excel Introduction 57 Microsoft Excel Intermediate 57 Web Social Media Building your Business Presence 76 Cyber Security 77 E-Safety for Business 77 Advisory and Consultancy Services 78 IT Surgeries IT Training Health Check First Line Support Spreadsheet Integration: Making Data Work Smarter Dashboard and Metrics Management Building your SharePoint Capability Apprenticeships

7 Safety, Health and Environmental Qualifications NEBOSH NEBOSH National General Certificate in Occupational Health and Safety 81 NEBOSH National General Certificate in Occupational Health and Safety Distance Learning Programme 82 NEBOSH National Certificate in Fire Safety and Risk Management 83 NEBOSH Certificate in Environmental Management 84 NEBOSH Revision Workshop (NGC1, GC2, FC1 or EC1) 85 IOSH IOSH Supervising Safely 85 IOSH Safety for Executives and Directors 86 IOSH Managing Safely 86 IOSH Working Safely 87 IOSH Health and Safety for Work Placement Personnel 87 First Aid First Aid at Work Level 3 Award 88 First Aid at Work Requalification Level 3 Award 89 Emergency First Aid at Work Level 3 Award 89 First Aid Skills Annual Refresher 90 Safety, Health and Environmental Update Breakfast Briefings 90 CCNSG CCNSG Safety Passport 91 CCNSG Safety Passport Renewal 91 Principles of Risk Assessment Level 2 Award (RQF) 92 Principles of COSHH Level 2 Award (RQF) 92 Fire Wardens 95 Asbestos Awareness 95 Controlling Contractors (incorporating CDM Regulations) 96 Emergency Response Team (ERT) Training 96 Stress Risk Management 97 Conflict and Aggression Handling 97 Accident Investigation and Reporting 98 Safety Awareness for Employee Representatives 98 Manual Handling Train the Trainer 99 Manual Handling Awareness 99 Spills Risk Management 100 ISO 14001: An Introduction 100 Warehouse Safety Essentials 101 ISO An Introduction 101 Working at Heights 102 Safety Harness and Fall Arrest 102 Racking Safety Awareness 103 Portable Appliance Testing (PAT) 103 Company Sponsored Options 104 Advisory and Consultancy Services 105 Safety Advisory Services 106 Safety Health Check Systems Audits Safety Inspections Risk Assessments (e.g. COSHH, Fire) Safe Systems of Work, Policy and Procedures Induction, Tool Box Talks and Briefings Conducting Incident and Accident Investigation Auditing Waste Management and Compliance E-Learning and Webinars 93 Open Courses Display Screen Equipment (DSE) Assessor 94 Fire Risk Assessment 94 enquire@peta.co.uk

8 Introduction to TIG Welding 124 Introduction to Oxy-Acetylene Cutting 125 Competence Assessment for Changing Abrasive Wheels 125 Apprenticeships 126 Lift Truck and Mechanical Handling Qualifications Counterbalance or Reach Conversion 108 Novice, Experienced, Refresher 109 ITSSAR Lift Truck Instructor 111 Open Courses Instructional Techniques for Mechanical Handling Equipment 112 Managing Lift Truck Operations 113 Company Sponsored Options 114 Engineering Skills Training Qualifications 17th Edition - Level 3 Award in Requirements for Electrical Installation BS7671 June 2008 (2015) 117 PAT Testing - EAL Level 3 Award in the In-Service Inspection and Testing of Electrical Equipment (PAT)(QCF) 118 Level 3 EAL Inspection and Testing Initial Verification of Electrical Installations 119 Level 3 EAL Periodic Inspection, Testing and Condition Reporting of Electrical Installations 120 Open Courses Introduction to Basic Electrical Installation 121 Introduction to Milling 122 Introduction to Turning 122 Basic Soldering 123 Introduction to MMA Welding 123 Introduction to MIG Welding 124 Apprenticeships Apprenticeship Levy Managed Service Solution 129 Business Apprenticeships Customer Service Practitioner Level Diploma in Customer Service Level Diploma in Business Administration Level Diploma in Business Administration Level Engineering Apprenticeships Product Design and Development Technician Level Machinist - Advanced Manufacturing Engineering Level Technical Support Technician Level Toolmaker and Tool and Die Maintenance Technician Level Business Improvement Techniques (BIT) Level Engineering Installation and Commissioning Level Maintenance Operations Engineering Technician (Electrical, Electronic and Mechanical) Level Welding Level Welding Level ICT Apprenticeships Infrastructure Technician Level Network Engineer Level Software Development Technician Level Unified Communications Technician Level Data Analyst Level Digital Marketer Level Management Apprenticeships Team Leader / Supervisor Level Operations / Department Manager Level enquire@peta.co.uk

9 OPEN COURSES MANAGEMENT AND PERSONAL DEVELOPMENT 8 8 Management and Personal Development Qualifications Page 9 Open Courses Page 11 Coaching Services Page 26 Company Sponsored Options Page 27 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

10 9 MANAGEMENT AND PERSONAL DEVELOPMENT QUALIFICATIONS ILM Level 3 Certificate in Leadership and Management Gain the skills and knowledge to lead, organise and motivate teams Ten and a Half Days (Delivered over approximately 11 months) Non- Course Code PET ,599 1, November 18 May Company Sponsored Option This training programme can be delivered cost-effectively in-house for groups of people, tailored to meet your needs, please contact us on for more information. Ideal for first line managers, this modular programme will provide the tools and techniques needed for successful leadership. The ILM Level 3 in Leadership and Management is designed to provide a sustained approach to developing first line managers. Understand management and leadership in both theory and practice Manage the team s performance and motivation Develop techniques to solve workplace conflicts Approach problem solving and decision making in a structured way Communicate effectively through different mediums appropriate to the audience Understand, plan and implement change Understand budgets and implications of finance Benefits of the Qualification For Delegates Gain key management skills and put them into practice Build own leadership capabilities motivate and engage teams manage relationships Develop leadership and management skills using own knowledge, values and motivations For the Organisation Builds effective and confident first-line managers Improved relationships and communication in teams Proven skills to get this qualification managers will need to show that they can transfer their new skills to the workplace Equip managers with the tools to develop their own skills Programme Induction (half day) Module 1: Understanding Leadership Module 2: Communication Skills and Problem Solving Module 3: Motivation to Improve Performance and Conflict Management Module 4: Understanding Performance Management and Organising and Delegating Work Module 5: Managing Costs and Resources Module 6: Planning and Managing Innovation and Change Assessment Each module requires the completion of an associated assignment to assess application of learning. This assessment ensures learning is readily transferred into practical actions within the work environment to a recognised standard, resulting in delegates achieving a nationally recognised qualification. Please note The assessment methods may be subject to change by the ILM. ILM Level 5 Certificate in Leadership and Management page 10 Coaching for Success page 18 IOSH Supervising Safely page 85 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

11 QUALIFICATIONS MANAGEMENT AND PERSONAL DEVELOPMENT 10 The ILM Level 5 in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities. Understand management and leadership in both theory and practice Manage the team s performance and motivation Communicate effectively through different mediums appropriate to the audience Understand budgets and implications of organisational finance Benefits of the Qualification For Delegates Use core management techniques to drive better results Develop the ability to lead, motivate and inspire Provide strategic leadership as well as day-to-day management Benchmark their managerial skills Raise their profile in the organisation For the Organisation Encourage strategic thinking at this level of management to foster business improvement Engage middle managers with training and development (this qualification is designed to provide clear, measurable benefits to career-minded professionals) Programme Induction (half day) Module 1: Assessing your own Leadership Capability and Performance Module 2: Managing for Efficiency and Effectiveness Module 3: Understanding Financial Management Assessment Each module requires the completion of a work-based assignment to assess application of learning. This assessment ensures learning is readily transferred into practical actions within the work environment to a recognised standard, resulting in delegates achieving a nationally recognised qualification. Please note The assessment methods may be subject to change by the ILM. ILM Level 5 Certificate in Leadership and Management Develop your leadership skills and awareness to get better results Six and a Half Days (Delivered over approximately 7 months) Non- 1,799 2,117 Start Dates January Course Code PET Company Sponsored Option This training programme can be delivered cost-effectively in-house for groups of people, tailored to meet your needs, selecting ILM units relevant to your business. Please contact us on for more information. IOSH Managing Safely page 86 IOSH Safety for Executives and Directors page 86 Management Essentials page 11 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

12 11 MANAGEMENT AND PERSONAL DEVELOPMENT MANAGEMENT FUNDAMENTALS OPEN COURSES Management Essentials Develop the essential skills to succeed in management Six Days (One day a week) Non- Course Code PET ,135 1,336 5 October 15 February 21 June Perfect for newly promoted or emerging managers to provide grounding in the concepts and practicalities of management and leadership. Define your role as both a manager and a leader Styles of communication and the models and language patterns that sit behind them The importance and impact of a high performing team s clear objectives and standards of performance How to manage time to achieve business critical objectives Interpret and use financial results to aid the decision making process Operate confidently in the employment law framework Effective Leadership Context when to manage, when to lead Management or leadership the subtle differences Inspirational leadership harnessing the power Communication Skills Communication modelsand language patterns Reframing and problem solving thinking differently Pure listening High Performing Teams Team dynamics in action Team roles and the traits of a high performing team Developing positive team attitudes to increase motivation and productivity Time Management Work drivers and influencers Taking control of the working day Delegation as a time management tool Finance The main financial instruments of business How daily actions impact business results Profit and Loss, Balance Sheet, Working Capital, Cash Flow HR for Non-HR Managers The framework of rmployment law Managing discipline, grievance, dismissal Recruitment; selection, interview, induction ILM Level 3 Certificate in Leadership and Management page 9 ILM Level 5 Certificate in Leadership and Management page 10 IOSH Managing Safely page 86 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

13 OPEN COURSES MANAGEMENT FUNDAMENTALS MANAGEMENT AND PERSONAL DEVELOPMENT 12 Aspiring, newly appointed or established supervisors that need to enhance or develop the key skills to successfully manage their teams. Understand the role, responsibilities and qualities of an effective supervisor Communicate clearly and assertively with others Confidently manage difficult situations and handle challenging individuals to achieve positive outcomes Simple, realistic tools and techniques for managing teams Leadership Understanding and developing your leadership style Motivation techniques Building trust and respect through leadership example Understanding behaviours, channelling energies The characteristics of a high performance team and how to achieve it Communication The power and importance of effective communication Channels, methods and barriers to communication Communicating assertively and with confidence Active listening techniques Body language and associated behaviours Managing Conflict and Discipline Understanding why conflict happens Ways to prevent a conflict situation becoming unmanageable Being assertive when dealing with difficult people and situations The disciplinary process and the supervisor s role within it Providing constructive feedback to enhance the performance of individuals Supervisory Skills Develop the style, skills and techniques of an effective supervisor Five Days (One day a week) Non- Course Code PET ,099 1,293 6 September 17 January 16 May Please note Upon completion of the course, delegates will receive an ILM Development Programme certificate of attendance. High Performing Teams page 16 Practical Leadership Skills page 13 Management Essentials page 11 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

14 13 MANAGEMENT AND PERSONAL DEVELOPMENT MANAGEMENT FUNDAMENTALS OPEN COURSES Practical Leadership Skills Practical leadership tools to create rewarding results Two Days Non- Course Code PET November 2 July Ideal for individuals who perform a direct role in leading teams who need to take a practical, resultsdriven approach to their leadership. How to lead, motivate and inspire others to achieve business critical objectives The ability to create a motivated, driven and productive working environment Understand own leadership skills, including personal strengths and areas of development Leadership versus Management the difference Assuming the leadership role Connecting and developing relationships with others Developing a vision and goals for the team Developing effective behaviours and practices in team members Inspiring and motivating colleagues to go above and beyond Inspiring Leadership: the key practices of excellent business leaders today Minimising the negative aspects of conflict and preventing unnecessary conflict situations High Performing Teams page 16 Coaching for Success page 18 Management Essentials page 11 The New Team Leader Learn the secrets of successful team leadership Two Days Non November 5 February 9 April 30 July Individuals new to the team leader / supervisor role that have had limited training or experience. Your style as a Team Leader and the impact of this on the team Tools and techniques to communicate to achieve results What equates to good and bad performance and how to handle it How to motivate and engages a team Know what type of Team Leader you are and understand the expectations of the team Why people think, act and feel the way they do Communicating to achieve above average results Managing performance - good and bad Managing change it s inevitable Motivation and engagement sustaining and moving forward Course Code PET Practical Leadership Skills page 13 ILM Level 3 in Leadership and Management page 9 Management Essentials page 11 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

15 OPEN COURSES MANAGEMENT FUNDAMENTALS MANAGEMENT AND PERSONAL DEVELOPMENT 14 New and emerging managers, team leaders and supervisors who have been promoted from within the business. The skills required to transition into a management position Improve communication to be powerful and persuasive at all levels of the business Manage time to deal with a new set of challenges and priorities Effectively increase productivity and motivation in the new team Moving from being one of the many to becoming one of the few Establishing yourself in the role and managing working relationships and friendships Understanding why there is a change in relationships Overcoming personal barriers and beliefs Understand the transition process to becoming a worldclass supervisor / manager Understanding the needs of the team now that you are no longer one of them Creating an understanding of where to draw the line Knowing how to best react to former colleagues crossing that line Techniques for dealing with staff in a calm and collected manner Mate to Manager Managing the Transition Make the move from team member to team leader Non- Course Code PET November 20 February 1 May 14 August The New Team Leader page 13 Supervisory Skills page 12 Management Essentials page 11 Suitable for individuals who are involved in any aspect of the appraisal process and want to refine their skills to ensure the process has the greatest possible impact. Plan, structure and deliver effective appraisals that will have genuine organisational impact The importance of SMART objectives and how to gain agreement and commitment The differences in employee motivational value systems and adjusting feedback appropriately The benefits of appraisals on 3 levels: the organisation, the employee and the manager The link between appraisals/ performance review and motivation/engagement Appraisal preparation Aligning performance to business goals Crafting SMART objectives Establishing strengths and areas for improvement Overcoming resistance Managing the appraisal interview Using questions to explore issues and open up discussion Giving and receiving feedback Identifying development needs Understanding employees different motivational value systems and strengths Appraisal Skills Drive performance and motivation through effective appraisals Non- Course Code PET October 20 February 18 June Managing Performance Discipline, Capability and Grievance page 46 HR for Non-HR Managers page 45 Recruitment and Interviewing Skills page 45 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

16 15 MANAGEMENT AND PERSONAL DEVELOPMENT MANAGEMENT FUNDAMENTALS OPEN COURSES Leading a Remote Team Building high performance in a remote team setting NEW COURSE Non December 7 February 7 June Individuals who lead remote teams who are focused on raising their own performance as well as improving the results of their team. Effective leadership behaviours of remote teams and their expectations Communication channels and methods to support effective team working Techniques to manage and maximise the performance of remote team members Defining effective characteristics of remote teams Identifying the challenges and opportunities of remote working Identifying the behaviours, skills and qualities of highly effective remote team leaders Building a high-performance remote team Defining remote team members expectations of their team leader Understanding the requirements of remote workers Communication tools and techniques Managing team performance and motivation Course Code PET Practical Leadership Skills page 13 ILM Level 3 in Leadership and Management page 9 Management Essentials page 11 Managing Cultural Differences Working effectively across cultures NEW COURSE Non- Course Code PET October 9 January 30 April 1 August Suitable for anyone who works within a multicultural environment or has to manage, lead or work effectively with teams or individuals across various cultures. Cultural differences and the benefits of a multicultural, environment The differences between cultures and how they impact us at work How to reduce conflict and misunderstandings Ways to communicate cross culturally to achieve the desired outcomes What do we mean by culture what are the cultural differences we experience at work? What impacts our culture what does that tell us about people and the way they work? The iceberg principle understanding the visible and the hidden / invisible differences Self-awareness exercise understanding our culture and how it differs from others How to communicate effectively with different cultures, including the use of Applying some models and tools to learn how cultures differ Top tips when working in cross cultural and multi-cultural teams Working positively with others at work Dealing with colleagues and teams working remotely High Performing Teams page 16 Interpersonal Skills with SDI page 23 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

17 OPEN COURSES MANAGEMENT FUNDAMENTALS MANAGEMENT AND PERSONAL DEVELOPMENT 16 Leaders responsible for team performance who need to create a culture of productivity and motivation. The skills required to create a high performing team Stages of team development and how to create a positive team attitude Employee behaviours in the workplace and the impact these have on other members of the team What makes a high performing team Bruce Tuckman style Delving into Belbin team roles People s perceptions and thoughts and the impact it has on the team How to manage conflict constructively tools and techniques that work Developing positive team attitudes to increase motivation and productivity High Performing Teams Motivate your team to be the best Non October 1 March 5 July Course Code PET Coaching for Success page 18 Interpersonal Skills with SDI page 23 Management Essentials page 11 Individuals who are required to manage and overcome attitudes and behaviours of others to help drive and develop a shared commitment to success. Why the attitude exists and possible causes How to express expectations of behaviour and performance outcomes Recognise their own responses and how to manage them How to agree and implement actions for change How does the mind-set show in the workplace? The triggers for the unwanted behaviour Setting standards for performance Describing the job vs the role Establishing a clear working relationship Acknowledging others responses and controlling emotional responses Changing perspectives Driving ownership of the solutions Managing It s Not My Job Individuals Tackle individuals who operate with an attitude of inflexibility Non September 11 January 14 June Course Code PET Neuro-Linguistic Programming: An Introduction page 23 Handling Tricky Conversations page 22 Workplace Mediation page 46 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

18 17 MANAGEMENT AND PERSONAL DEVELOPMENT MANAGEMENT FUNDAMENTALS OPEN COURSES Finance for Non- Financial Managers De-mystify the language of finance Two Days Non November 26 February 14 May 6 August New or existing managers who need to gain a practical working knowledge of financial management principles and concepts and how they are put to use in business. How business decisions and actions are reflected in financial results Interpret and use financial results to aid the decision making process Different types of costs and how these can be controlled The three main financial instruments of business The balance sheet The cash flow forecast The profit and loss report Long term investment comparisons and decisions Finance terminology what do all those terms mean? Using budget performance to enhance business responsiveness Ratio analysis to see and understand what lies beneath the numbers Fixed and variable costs and the importance of the break-even point Course Code PET Microsoft Excel Introduction page 57 Microsoft Excel - Pivot Tables page 58 Management Essentials page 11 Change Management Simple principles to manage organisational change Non- Course Code PET December 17 May Suitable for supervisors, team leaders and managers who have the responsibility for implementing or being involved in the change process within an organisation. Plan, communicate and manage change, understanding the impact it could have on employees and the team Develop skills to support team members through the transition phase to ensure they remain motivated and productive Know the key steps in implementing and sustaining effective change in the workplace Identify and manage the human and organisational obstacles in implementing change What is change and developing a change management tool kit The 3 phase process for managing change Tracking and controlling the change plan Managing the people and organisational aspects of change Communicating and selling the change to others Recognising why people fear change and react the way they do through change models Kubler Ross Change Curve Lewin s Change Model Force Field Analysis The importance of communication in the change process Sustaining the change maintaining the momentum LEAN for Business page 31 Creative Problem Solving page 24 Process Mapping page 33 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

19 OPEN COURSES MANAGEMENT FUNDAMENTALS MANAGEMENT AND PERSONAL DEVELOPMENT 18 Managers, team leaders and supervisors looking to become an effective workplace coach. An effective coaching process to improve performance Key skills of listening and asking skilled questions Feedback structured to encourage positive change within the workplace The definitions of mentoring and coaching and the differences between them The skills and qualities of a good coach Recognising the value of a coaching system Structuring a plan, creating a programme Creating trust and rapport Questioning and listening skills Setting goals and targets creating empowerment Giving feedback and support Building and maintaining motivation Potential pitfalls and handling setbacks Coaching for Success Inspire, develop and motivate others to achieve NEW COURSE Non September 30 January 2 May 30 August Communication Skills page 20 Mentoring Skills page 18 Course Code PET Ideal for anyone involved in mentoring individuals within a business. How mentoring can be a powerful performance toolbe able to plan, conduct and evaluate mentor programmes and individual sessions Develop their own skills and feel more confident when managing the relationship with their mentees What is Mentoring? Mentor role When to use mentoring opportunities Develop the necessary competencies Knowledge transfer Skills to foster engagement Behaviour in Mentoring Manage the mentor / mentee relationship Planning and recording sessions Giving purposeful feedback Evaluation; have results been achieved? Mentoring Skills Nurture and manage top talent NEW COURSE Non November 6 March 12 June Course Code PET Coaching for Success page 18 Workplace Mediation page 46 Dealing with Difficult People and Situations page 22 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

20 19 MANAGEMENT AND PERSONAL DEVELOPMENT PERSONAL EFFECTIVENESS OPEN COURSES Presentation Skills Deliver confident and professional presentations Two Days Non- Course Code PET October 15 January 17 April 17 July Anyone who needs to develop the skills to deliver effective presentations to a range of audiences. Techniques for presenting a polished, powerful and professional image Engaging with and gaining audience buy-in and influences, The Presentation The shape and form of effective presentations Defining the presentation objectives How to select, structure and prepare the most effective materials and visual aids Allocating time to ensure commitment Preparing and using notes effectively Contingency plans the benefits and pitfalls of new technology The Individual Calming nerves and learning to relax Effective use of voice and body, including controlling potentially distracting mannerisms Attracting and maintaining interest by ensuring audience commitment Handling questions and objections to ensure a positive outcome Neuro-Linguistic Programming: An Introduction page 23 Microsoft PowerPoint page 80 Communication Skills page 20 Train the Trainer The pathway to being an outstanding trainer Two Days Non- 12 September 5 December Course Code PET March 26 June Ideal for new or experienced trainers that have a responsibility for the learning and development of staff within an organisation. How people learn; differing styles Three key skills of an excellent trainer How to develop and deliver structured training sessions How to build confidence The objectives of training and elements of a training programme The elements of instruction: the learner, the instructor, the job Understanding the training cycle and individual learning styles Giving instruction; Getting organised Preparing the learner Presenting the instruction Testing out Maintaining the learner s attention Evaluation; Confirmation and questioning techniques Presentation Skills page 19 Microsoft PowerPoint page 80 Neuro-Linguistic Programming: An Introduction page 23 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

21 OPEN COURSES PERSONAL EFFECTIVENESS MANAGEMENT AND PERSONAL DEVELOPMENT 20 Perfect for anyone who is looking for the ability to prioritise and plan their time to increase personal effectiveness. How to manage time effectively Tools and techniques to organise and prioritise short to long term goals Increase personal productivity to achieve a greater work/life balance Work drivers and influencers Taking control of the working day: developing clear priorities Dealing with interruptions telephone, colleagues, visitors, and meetings Time wasters alleviate or eliminate Setting realistic and achievable objectives, dealing with deadlines and learning to say No Delegation as a time management tool Time Management Take time to make time Non- 26 September 29 November March 24 May 15 August Course Code PET Creative Problem Solving page 24 Neuro-Linguistic Programming: An Introduction page 23 Assertiveness Skills page 21 For those who need to understand the art of communication, ensuring effective delivery of a message to both colleagues and customers. Communication models and language patterns Choosing the right communication process How to listen, interpret and respond What effective communication means The communication process Different types of communication and when to use them Positive and negative language Assertive, submissive, aggressive The relevance of body language How to control difficult conversations Reframing and problem solving Communication Skills Effective communication improves business productivity Non October 22 February 28 June Course Code PET Dealing with Difficult People and Situations page 22 Neuro-Linguistic Programming: An Introduction page 23 Assertiveness Skills page 21 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

22 21 MANAGEMENT AND PERSONAL DEVELOPMENT PERSONAL EFFECTIVENESS OPEN COURSES Assertiveness Skills Communicate with confidence and positivity Non October 10 January 25 April 25 July Individuals who need to manage relationships effectively in a self-assured manner. Strategies to handle situations assertively Behavioural techniques to apply How to influence in challenging situations Defining assertive, submissive, passive and aggressive behaviour Communication preferences The basic steps to developing an assertive approach Managing relationships the ability to disagree constructively and with confidence Dealing with difficult situations removing barriers Establishing and maintaining an assertive manner Course Code PET Dealing with Difficult People and Situations page 22 Negotiation Skills page 21 Communication Skills page 20 Negotiation Skills Negotiate your way to positive outcomes Non November 7 March 5 June Ideal for anyone involved in challenging or complex negotiations and needs to be flexible in their approach. Negotiation strategies that can be used successfully in the work place Know your preferred negotiation style, including its strengths and weaknesses How to work effectively as part of a negotiating team The principles and stages of negotiation Strategies for negotiating Effective communication behaviours Using questions Active listening skills Using silence Recognising signals Developing your negotiating style Role rehearsal of a typical negotiating scenario with feedback and coaching Course Code PET Assertiveness Skills page 21 Workplace Mediation page 46 Dealing with Difficult People and Situations page 22 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

23 OPEN COURSES PERSONAL EFFECTIVENESS MANAGEMENT AND PERSONAL DEVELOPMENT 22 Perfect for anyone that is looking to develop a more confident approach when dealing with challenging individuals and problematic situations. The motives and the traits of difficult people Greater self-awareness and confidence when dealing with difficult people Positive behaviours to deal effectively with difficult situations Identifying difficult people Why are people difficult? Why do we do what we do? Taking responsibility Identifying the difficult behaviour Negotiating in difficult situations Handling emotions to reduce conflict Being assertive Handling challenging conversations Solving people problems Dealing with Difficult People and Situations Neutralise problem situations in the workplace Non September 30 January 2 May 21 August Course Code PET Assertiveness Skills page 21 Complaint Handling page 38 Exceptional Customer Service page 38 Anyone in an organisation that has to carry out challenging conversations or handle demanding individuals. Deal more confidently and effectively with tricky or difficult conversations Structure conversations to ensure a positive outcome for all parties involved How to be sensitive but firm in tricky situations What makes a conversation difficult? Using a framework to improve planning and control of conversations Identifying facts from interpretations, opinions and judgements Understand overdone behaviours and re-framing them Giving feedback on behaviours and competencies in a more specific and useful way Avoiding letting others emotions take over; Firm but fair Techniques to remain calm and maintain control of our emotions Maintaining the relationship moving foirward Achieving the right outcome Handling Tricky Conversations Engage with people in a productive and focused manner Non- Course Code PET December 24 April 4 July Assertiveness Skills page 21 Dealing With Difficult People and Situations page 22 Negotiation Skills page 21 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

24 23 MANAGEMENT AND PERSONAL DEVELOPMENT PERSONAL EFFECTIVENESS OPEN COURSES Neuro-Linguistic Programming: An Introduction Become more confident, persuasive and influential NEW COURSE Two Days Non October 1 February 25 June Suitable for anyone who would benefit from gaining an understanding about NLP and how it can be utilised to great effect in everyday work situations. Understand core NLP skills and techniques Learn to create motivational outcomes and overcome barriers to success How to build and maintain your self-confidence in challenging situations Techniques to create greater creativity and new ways to solve conflict and problems Understanding NLP Learn what NLP is and how the tools and techniques can be employed Creating rapport and relationships Learning to appreciate personal differences Power in the spoken word Create the habit of focusing on motivational outcomes Build confidence and develop positive behaviours A framework for leadership Techniques to achieve excellent results with individuals and teams Course Code PET Practical Leadership page 13 ILM Level 3 in Leadership and Management page 9 Interpersonal Skills with SDI People are complex, relationships don t have to be Non- Course Code PET November 19 April 16 July Those who want to enhance their ability to work effectively with others and to reduce the potential for conflict. Getting to the core of what motivates individuals to work productively How filters can impact decisionmaking and relationships What triggers conflict in yourself and others enabling you to avoid or diffuse conflict situations more confidently and effectively Increased self-respect, selfesteem and self confidence Please note Individuals will be required to complete an SDI profile prior to attending the course. Understanding why we behave the way we do using total SDI (Strength Deployment Inventory ) Innate strengths we bring to relationships and roles Why some situations are more rewarding than others How to relate effectively with a variety of people Preferred way of dealing with interpersonal conflict Adapting your own style to get the best out of others Motivating individuals and teams Communication barriers and how to remove them Using the best method to get the job done High Performing Teams page 16 Building Personal Resilience page 24 Neuro-Linguistic Programming: An Introduction page 23 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

25 OPEN COURSES PERSONAL EFFECTIVENESS MANAGEMENT AND PERSONAL DEVELOPMENT 24 Anyone whose work involves solving problems or meeting new challenges where solutions are not always obvious. A new thought process behind problems and challenges to ensure positive outcomes How to identify and overcome barriers to creative thinking and deal with obstacles to change Creative thinking tools to escape from the conventional barriers to analysis and idea generation The importance of a structured approach Engaging the team Creative thinking tools Techniques for generating ideas and evaluating them Tools to help you make the decision Implementing action Responsibilities, priorities and decisions Action planning, monitoring and evaluation techniques Creative Problem Solving Innovative methods to solve business issues Non September 8 January 8 May Course Code PET Creating a Business Case page 32 Process Mapping page 33 Change Management page 17 Ideal for all individuals who deal with a high level of work place stress and pressure and want a completely fresh approach to understanding and tackling this often sensitive subject. Define what personal resilience is and be able to understand and identify what is meant by stress and what is meant by pressure Understand and adopt the attributes required for being personally resilient Identify how personally resilient you are at work and how you can manage your own stress in the future What is personal resilience? What is the difference between stress and pressure What causes you stress? Attributes to being personally resilient Personal resilience at work Managing your stress in general Moving forward Building Personal Resilience Perform at your best by building resilience NEW COURSE Half Day Non November 8 March 14 June Course Code PET Workplace Mediation page 46 HR for Non-HR Managers page 45 Diversity in the Workplace page 49 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

26 25 MANAGEMENT AND PERSONAL DEVELOPMENT PERSONAL EFFECTIVENESS OPEN COURSES Business Writing Sell your written message effectively Non December 27 March 19 June Perfect for anyone who needs to produce effectively written communications in a professional business manner. Approaches to producing readable, presentable and accurately written communications How to select the best form of communication appropriate to the situation Standards of writing to ensure quality of output Writing style influences and idioms Keep it simple and avoid ambiguity etiquette Creative writing eliminating buzz words, tautology, clichés, business jargon and tired phrases Basic grammar Avoiding common pitfalls Course Code PET Microsoft Word Introduction page 65 Microsoft Publisher page 64 Communication Skills page 20 Minutes and Agendas Master the key tools for successful meetings Non December 18 April 20 August Individuals responsible for the successful creation of meeting agendas and the accurate recording of minutes. Understand and demonstrate the importance of consistent, concise and accurate minutes Plan, manage and present the information in an efficient manner Co-ordinate the information in order to enhance the readers understanding Setting the agenda Barriers to listening listening and summarising a conversation Methods and styles for taking notes Simplifying expressions and editing redundant expressions writing concisely The styles and sections of minutes Recording decisions and actions Course Code PET Business Writing page 25 Time Management page 20 Microsoft Word Introduction page 65 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

27 COACHING SERVICES MANAGEMENT AND PERSONAL DEVELOPMENT 26 Coaching Services Service Options Bronze Service 6 Month Contract Period, includes: Initial Consultation (1 hour) 3 x 2 hour sessions (either onsite or at PETA Ltd, depending upon preference and confidentiality) Up to a total of 1 hour telephone/ support available between sessions Personalised action plan, promoting ongoing development Silver Service Non- 9 Month Contract Period, includes: 1,375 1,620 Initial Consultation (1 hour) 6 x 2 hour sessions (either onsite or at PETA Ltd) Up to a total of 2 hours of telephone/ support available between sessions 1 x 50% discount voucher to be used on an open course for the coaching recipient/s during the 9 month contract period (excludes qualifications) Personalised action plan, promoting ongoing development Gold Service Non- 2,600 3, Month Contract Period, includes: Initial Consultation (1 hour) 9 x 2 hour sessions (either onsite or at PETA Ltd) Up to a total of 3 hours telephone support in total, available between sessions 2 x 50% discount vouchers to be used on two open courses for the coaching recipient/s during the 12 month contract period (excludes qualifications) Personalised action plan, promoting ongoing development Our team of experienced and professional Business Coaches will work with you to tailor and bespoke a coaching package that is delivered to meet your requirements and those of your employees, ensuring that it provides you with the highest quality of support and greatest return on investment. Through a series of one-to-one coaching sessions, this service can help support those employees faced with a variety of concerns and often stressful situations; empowering them to achieve a more positive outlook and overcome their individual challenges on both a personal and professional level. Some of the most popular topics include: Anger management Leadership development Overcoming fear and anxiety (public speaking) Developing personal communications Graduate development (business skills) Performance management issues Building personal resilience An initial consultation with your dedicated Business Coach will enable us to recommend and match your needs to the most appropriate service listed below. Please note these package prices exclude tutor travel and accommodation where applicable. Please contact us to discuss your requirements. Non- 3,675 4,365 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

28 27 MANAGEMENT AND PERSONAL DEVELOPMENT COMPANY SPONSORED OPTIONS Leading Better Together A five day programme designed to develop the skills and abilities of the management team to the same standard across the business. The five modules concentrated upon leadership, developing a quality culture, HR for non-hr managers, performance management and appraisal skills. The range of topics chosen were aimed to support managers from a variety of backgrounds (promoted internally and recruited externally). Company Sponsored Options PETA are able to provide bespoke learning and development solutions to match your business requirements. These company sponsored options are designed specifically for your organisation, enabling you to maximise your training budget providing a greater return on investment. The examples provided are just a snapshot of what we are able to provide. Please contact us to discuss your requirements. Delivering Excellence in Coaching Skills This initiative was developed to provide those responsible for developing others within the business to acquire necessary coaching skills and ability. A two day course, which was subsequently followed by telephone coaching sessions for each delegate. This allowed them the opportunity to apply their learning in the workplace. In this instance the delegates were sales representatives who were responsible for coaching others in a similar role within the business. Igniting Leadership The majority of staff identified for this leadership programme had experienced career progression within the business due to their technical knowledge and experience. It had become apparent that there was a requirement to develop their people management skills and provide them with the necessary techniques to become more effective in leading their teams. PETA were asked to construct a programme that included topics such as: communication, handling conflict in difficult situations and gaining confidence in performance management. Practical Leadership Skills The programme was designed to develop middle managers within the business and give them the confidence and practical skills to successfully lead their teams towards achieving positive business performance results. The scope of learning offered a blend of delivery methods to support differing learning styles. This programme incorporated MiRO Psychometrics, which helped individuals, teams and managers gain insights into behaviour, motivations, communication and relationships to make better decisions, deal with change and manage individuals more effectively enquire@peta.co.uk

29 COMPANY SPONSORED OPTIONS MANAGEMENT AND PERSONAL DEVELOPMENT 28 Psychometric Profiling and Behavioural Models Myers Briggs Theory and the MBTI Model The Myers Briggs MBTI system is personality profiling using a four-scale structure for identifying and categorising an individual s behavioural preferences, based almost entirely on Carl Jung s theories and his (translated) descriptive words. The theory of psychological type says that people with different preferences naturally have different interests and views, behave differently, and are motivated by different things. Awareness of differences between types can help people understand the values other people who think and act differently, thus understanding and appreciating the differences between people. It is important to understand that, as all types are equal, there is no best type. Strength Deployment Inventory (SDI ) Have you ever wondered why you get on with a particular individual better than someone else, or that you are able to communicate clearly with one person but not with another? The Strength Development Inventory Questionnaire helps individuals understand their personal values and in turn their colleagues values. It can help clear communication issues, avoid costly personality clashes, and identify how to give and receive motivational feedback. As an end result the SDI will increase the skill to provide improved leadership through better understanding of self and others. MiRo MiRo is an integrated psychometric profiling tool, which is quick and easy to use. The great advantage is that MiRo reports are written using plain English and is intended to be used in the work place. Individuals, teams and managers gain insights into behaviour, motivations, communication and relationships, make better decisions; deal with change and personnel more effectively. MiRo is effective in every human workplace scenario from recruitment to retirement, designed to make a difference in an easy to use package, so that you can get what you need and then get on with your job. Valuable techniques that can be incorporated into your company sponsored courses on request Developing an understanding of how people think and the reasons behind their behaviour can be invaluable to an organisation. Here is a guide to the most popular range of tools and techniques which can be incorporated into company sponsored learning and development packages to support team and individual development. Please contact us to discuss your requirements. Belbin Team Roles Where Psychometrics is concerned with measuring psychological variables such as intelligence, aptitude, and personality traits, Belbin is concerned with behaviour: what others in your team see and experience. Whilst this may be influenced by your personality, this is not the only factor. Moreover, the behaviour assumed may not correspond with what others observe. Whereas many psychometric tests (such as those detailed above) rely on self-reporting, the Belbin assessment can also use 360 feedback (Observer Assessments) to give you an accurate idea of how you, the user, fit within the team. enquire@peta.co.uk

30 29 BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT 29 OPEN COURSES Business Improvement and Quality Management Open Courses Page 30 Company Sponsored Options Page 34 Advisory and Consultancy Services Page 35 LEAN Advisory Service Page 36 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

31 OPEN COURSES BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT 30 Newcomers to quality management that seek to further understand the benefits that a quality system can bring to an organisation. Acquire an understanding of the ISO System Appreciate the principles of quality and identify best practice processes and procedures Understand the guidelines on which to build their own ISO-compliant quality management system Quality management systems an overview of the ISO 9001 standards Your business how to create, structure, monitor and document your quality management system Selecting a consultant and deciding the scope of your registration Route map to registration and the application process Understanding the audit process pre-assessment and certification Continual assessment and improvement making your system work for you ISO 9001 An Introduction A straightforward and jargon free way to quality management Non September 11 January 10 May 22 August Course Code PET ISO 9001: Systems Auditing page 30 Business Continuity Planning - An Introduction page 32 Process Mapping page 33 Anybody who is required to develop the knowledge and skills to conduct a full audit of an organisation s quality management system. Gain an understanding of the ISO auditing process Be able to conduct a thorough internal audit in order to maintain status as an ISO 9001 organisation Know how to compile and submit a full audit report including raising and responding to actions Day 1 ISO 9001:2008 elements ISO 9001:2015 elements The role of the auditor The attributes of the auditor Definitions of first, second and third party assessments Presenting the audit findings The importance of corrective action Day 2 Case study on conducting a company quality system audit Review of the case study activity Categorising non-compliance against the system standard Please be aware An understanding of ISO and quality management is essential before attending this course. ISO 9001 Systems Auditing Understand the auditing role to help shape tomorrow Two Days Non- Course Code PET November 20 March 3 July ISO 14001: An Introduction page 100 Business Continuity Planning An Introduction page 32 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

32 31 BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT OPEN COURSES LEAN for Business Maximise customer value while minimising waste Three Days (One day a week) Non- Course Code PET September 6 February 5 June Anyone looking for an understanding of LEAN principles and the positive effect they can have in a business environment. Learn how to establish an As Is business process status as the first step in process development and improvement Understand how to develop a project plan for implementing LEAN back at the workplace Be conversant with the importance of data management and analysis that forms a fundamental aspect of the LEAN philosophy A reminder of LEAN and what it can achieve Six sigma put in context and other terminology The importance of understanding the As Is business process Bring structure to LEAN by using DMAIC The control of processes using statistics The importance of the team and the part that innovation has to play Examples of what others have achieved: food for thought Problem solving using 8D Why you need a CANDO approach Are you asking enough questions Problem solving and root cause analysis Kanban, Ishikawa, Pokeyoke, VOC, Kaizen, 5S, VA and NVA, 5 Why LEAN Champions page 31 Business Continuity Planning - An Introduction page 32 ISO An Introduction page 30 LEAN Champions Creating and facilitating champions of change NEW COURSE Non- 7 December 5 April 9 July Individuals whose role includes lean leadership responsibilities, or who have a direct responsibility, or an involved in implementing lean programmes. Develop the skills to lead a team in lean principles and their benefits Identify areas for improvement and plan solutions Communicate effective plans and results to senior management Lean principles Lean tools Visual management Value stream mapping Eight wastes Lean monitoring measures, targets and how to monitor the effects of lean Lean roles understanding the role of the champion and the skills linked to the role Conflict handling Dealing with change Project management Course Code PET Creating a Business Case page 32 LEAN for Business page 31 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

33 OPEN COURSES BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT 32 For anyone who is required to develop a compelling business case for expenditure approval within an organisation. Establish a robust framework for development of a business case Understand and demystify common jargon Develop the ability to justify business proposals How to avoid the common pitfalls Why a business case purpose and benefits Clarifying the terms and de-mystifying the process The mind-set for success Building the Business Case a tried and tested process Establishing key Objectives Options analysis alternative ways to achieve the objectives Supporting the Business Case Benefits, Risks, Costs, Timescales Presenting the Business Case key considerations Updating the Business Case Measuring performance against the Business Case The decision-making process Action planning Creating a Business Case Justifying the best course of action for the organisation NEW COURSE Non- Course Code PET October 8 March 17 July Microsoft Project Intermediate page 63 Project Management page 33 ISO Systems Auditing page 30 Individuals who are involved with business planning, or ISO 9001: 2015 that require an understanding of business continuity, how it works and the impact it can have on an organisation. What business continuity is and how it adds value to organisations How to develop a business continuity policy, programme and plans Embedding business continuity awareness within your organisation Setting project aims and objectives What is Business Continuity? The benefits of business continuity Policy and Programme Management Business continuity policy Business continuity programme Business impact analysis Develop recovery strategies and tactics Effective implementation of business continuity plans Validate and improve the business continuity plan Embedding Business Continuity Management Business Continuity Planning An Introduction Create a system of prevention and recovery to deal with potential threats NEW COURSE Two Days Non November 11 April 8 August Microsoft Project Intermediate page 63 Project Management page 33 ISO 9001 Systems Auditing page 30 Course Code PET All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

34 33 BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT OPEN COURSES Project Management Demonstrate a disciplined and structured approach to managing projects Two Days Non October 17 January 23 April 29 August Individuals who are looking to develop essential skills, tools and techniques to support them in a project management role. Establish the key phases of any project/task The importance of defining risks that could undermine the project Characteristics that are needed to have a well-balanced project team Develop a project plan and use it as a control mechanism Setting project aims and objectives Project definition Work scope, assumptions and risks Organisation and the power of the team Project planning using PERT, critical path analysis and Gantt charts Resource planning Course Code PET Creating a Business Case page 32 Process Mapping page 33 Microsoft Project Intermediate page 63 Process Mapping Refine your processes to ensure business success Non- Course Code PET November 28 March 24 July Anyone who deals with business operations on a daily basis and is required to simplify, rationalise and create efficiencies within an organisation. Develop the skills to map processes and business activities Be able to define key business objectives and results Know how to eliminate lowvalue or negative activities in order to create a more streamlined, effective business operation, impacting bottom line and return on investment Defining key business objectives and results Customer driven processes Major process mapping High level and detailed process flowcharts Task analysis defining opportunities for added value Action planning Analyse processes and problems to define major work activities Map and match to organisational and business systems Establish measurement and management control Project Management page 33 LEAN for Business page 31 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

35 COMPANY SPONSORED OPTIONS BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT 34 Commercial Awareness A focused course designed for delegates to develop key skills and knowledge required to enable them to be more effective within their roles, generating positive situations leading to greater efficiencies and profitability. The course was split into two half day sessions the first focused upon Communication and Negotiation Skills (including acknowledging social typing and personality traits), the second session focused upon the impact of financial decisions in business, the impact of own actions on others within the business and calculating the cost of errors or rework. Total Productive Maintenance Total Productive Maintenance (TPM) is the lean tool concerned with maximising the efficiency of Production Machinery. This intensive one day course introduced delegates to TPM and the approaches which can be used to remove the losses from machine areas with the introduction of autonomous maintenance programmes. Creating a LEAN Culture The overall aim was to provide all members of staff with the underpinning knowledge required to secure a grounding of continuous improvement. The training was delivered to all staff within the business and provided an understanding of the basic principles of LEAN. Key members of staff were selected as LEAN champions and went on to attend further training to give them a more comprehensive understanding of the LEAN methodology. With phase 2 complete this then led to monthly one-to-one coaching sessions with PETA s LEAN expert. EU Procurement Law A one day course to assist delegates through the procurement process from initial decisions relating to application of new rules governing EU Procurement, through to application of rules after a contract has been awarded. The course covers EU Treaty Principles, new EU Procurement Directives and Regulations, and the practical application of these within an organisational context. Company Sponsored Options In addition to the open courses detailed in this section, we also deliver company sponsored training programmes relating to Business Improvement and Quality Management. In all of the case studies described, care and attention had been provided from our specialist team of training consultants to ensure the learning and development activity met the required objectives and provided a return on investment to the organisation. Please contact us to discuss your requirements. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

36 35 BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT ADVISORY AND CONSULTANCY SERVICES Advisory and Consultancy Services Our services cover a wide scope of activities and can be tailored to ensure they support and enhance your business priorities, providing you with a tangible return on investment. The following provides a snapshot of the most popular areas where assistance is usually requested: Waste Walk and Process Identification Our highly professional team will firstly undertake a Waste Walk of the designated areas of the business, collecting current information whilst walking along the actual pathway of material, process and information flow. The Waste Walk Exercise will highlight value add and non-value add areas of the business and will allow the team to process map the current state, identify opportunities for reducing waste and create an Action Plan to take the process to the future state. LEAN Champions Ensuring that you have the right people supporting any initiative is vital to its success. Implementing a change in culture to support a LEAN environment will require champions from within the business. PETA are able to assist in successfully identifying and implementing support services that will create LEAN champions, who will act as ambassadors for continuous improvement, driving ongoing business change, developing their knowledge of LEAN methodology. Six Sigma Six Sigma is a business improvement process that offers a pragmatic framework for delivering improved customer satisfaction and significant financial savings for a business. It can be applied to any company or process whether manufacturing or service based. Developed in 1986 by Motorola, Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and errors within business processes. Six Sigma can deliver significant improvements in sales and profitability from... Improved quality and process capability Reduction in product variation and defects Alignment of people and business objectives Better customer relationships Six Sigma is made up of various different levels and PETA are able to support businesses with the creation and application of these programmes. Six Sigma Yellow Belt Training Yellow Belt training is the first level of training in Six Sigma. Yellow Belts are individuals often responsible for the implementation of improvements identified by the Six Sigma process. It is vital that organisations implementing Six Sigma have a culture of improvement and a fundamental understanding of how improvements are identified, implemented and monitored. Six Sigma Green Belt Training Green Belt is the second level of training, applicable to anyone where process improvement forms a significant part of their role. These individuals are process champions, continually analysing and measuring business processes and looking to eliminate defects and inefficiencies. Perhaps they are managers of an operational or production team, or an individual charged with the duties of process management enquire@peta.co.uk

37 ADVISORY AND CONSULTANCY SERVICES BUSINESS IMPROVEMENT AND QUALITY MANAGEMENT 36 LEAN Advisory Service Service Options Bronze Service Initial consultation Waste Walk and current process identification (one day) Report and recommendations from initial Waste Walk 2 x half day consultancy Implementation of findings, identified from Waste Walk Silver Service Non- 1,985 2,335 Initial consultation Waste walk and current process identification (one day) Report and recommendations from initial Waste Walk LEAN for Business Introduction (one day training for up to 12 delegates) LEAN Masterclass for identified personnel (half day training) 2 x half day coaching for identified LEAN Champions Non- 3,775 4,440 Our first class LEAN professionals will work with you to tailor a bespoke package of support that is delivered to meet your requirements ensuring that it provides you with the greatest return on investment. An initial consultation meeting with your dedicated LEAN professional will allow them the opportunity to recommend and match your needs to the most appropriate service listed below. This service offers a blended approach incorporating training and consultancy support in order to facilitate implementation of the LEAN methodology. Gold Service Initial consultation Waste Walk and current process identification (one day) Report and recoammendations from initial Waste Walk LEAN for Business Introduction (one day training for up to 12 delegates) LEAN Masterclass for identified personnel (half day training) Project design identification (half day) 4 x half day coaching sessions for LEAN Champions 2 x 25% discount vouchers to be used on our Continuous Improvement open courses during the 12 month period Please note: All package prices exclude tutor travel and accommodation where applicable and are all subject to a 12 month contract for completion of services. Please contact us to discuss your requirements. Non- 5,560 6,540 enquire@peta.co.uk

38 37 CUSTOMER SERVICE AND SALES 37 OPEN COURSES Customer Service and Sales Open Courses Page 38 Company Sponsored Options Page 42 Advisory and Consultancy Services Page 43 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

39 OPEN COURSES CUSTOMER SERVICE AND SALES 38 Essential for all staff who want to ensure every interaction with a client is maximised by adding truly exceptional customer service. Taking personal responsibility for the customer The factors that help and hinder successful communication and customer service How to add value to all interactions with customers by challenging the approach taken The advantages and disadvantages of different forms of customer engagement Defining what exceptional customer service looks like through the customer service experience What does Good Customer Service look like? Understand the different approaches to the customer relationship Logical / Intuitive approaches Creating the wow factor Recognising how effective communication and service impact the customer experience Looking at a different approach to the way we do things and adding value to customer interactions Selecting the right method of communication to hit the mark with the customer every time Looking at a different approach to the way we do things and adding value to customer interactions Exceptional Customer Service Provide first class customer satisfaction Non- Course Code PET November 27 February 3 May 14 August Complaint Handling page 38 Key Account Management page 41 Sales in the Digital Age page 40 Those in direct customer engagement roles who may be faced with difficult and challenging situations. Learn how to defuse customers anger in a short space of time to create positive outcomes Be able to deal with different types of complaints as they arise in a professional and courteous manner Understand how to maintain a high level of self-confidence when dealing with difficult customers to positively promote the business Why do customers complain and what are their expectations when things are not right? How to create customer confidence through the right behaviour Knowing boundaries and levels of authority Having an escalation procedure if it s needed Developing an assertive style of communication when handling complaints Improving listening skills Handling interruptions and workload re-prioritisation Complaint Handling Increase company reputation and client retention when dealing with complaints Non October 6 February 19 June Course Code PET Creative Problem Solving page 24 Key Account Management page 41 Dealing with Difficult People and Situations page 22 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

40 39 CUSTOMER SERVICE AND SALES OPEN COURSES Selling Skills Delighted customers deliver increased loyalty Non October 29 January 19 April 2 August Primarily for individuals who are new to the sales process and require an understanding of face to face sales. The principles of the sales process Enhanced communication skills to develop excellent customer relationships How to build a personal selling style and an individual action plan for success Understanding the sales process and effective selling Behaviours and communication in selling Understanding features and benefits and how to present these in the most powerful way Customer resistance and how to handle it Keeping self-confidence levels high all the time Knowing when to close a sale Course Code PET Consultative Selling page 39 Exceptional Customer Service page 38 Key Account Management page 41 Consultative Selling Differentiate yourself from the competition to win business Non- Course Code PET December 26 April 1 August Suitable for individuals within a sales environment that need to use a consultative sales approach to identify and respond to customers needs. How a consultative selling style adds value to both the client and the business Methods of consultative selling that will differentiate you from your competition How to blend product knowledge, sales process and people behaviour, to form long-term profitable business relationships Identifying the type of sale and adapting your approach accordingly The Decision Making Unit (DMU) Creating sponsors within the DMU Defining tactics for the DMU approach A four stage sales process; attention, interest, desire, action Understanding the differences between features and benefits Techniques to avoid resistance 4 ways to deal with objections Developing powerful questioning models that challenge, involve, motivate and also help define the needs and personal drivers of the individual Using question tags and softeners The four stages of listening Sales in the Digital Age page 40 Key Account Management page 41 Exceptional Customer Service page 38 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

41 OPEN COURSES CUSTOMER SERVICE AND SALES 40 Perfect for anyone needing to generate or increase leads, improve the number of their appointments or increase sales over the telephone. Identify and overcome the issues faced when communicating by phone Create powerful verbal hooks and use questions as conversation drivers Avoid the trap of feature dumping too early in a sales conversation Creating the right impression Using the voice effectively Selling techniques and processes Establishing the buying authority Design powerful opening statements to capture attention Fact finding Summarising and confirming needs Selling benefits Closing or gaining commitment on the sale Overcoming objections Follow-up calls Telephone Selling Skills The power of selling through conversation alone Non- 14 December 3 April 25 July Course Code PET Consultative Selling page 39 Selling Skills page 39 Exceptional Customer Service page 38 Perfect for anyone who works in a sales capacity and needs to use social media to increase sales, find new leads and develop business opportunities. Understand the changing nature of sales and the impact of social media on selling in the 21st century Developing a personal digital sales brand Identify and incorporate the beliefs and behaviours of successful digital sales people The changing sales landscape and the impact of social media How to use social media to drive sales Beliefs and behaviours of successful 21st Century sales people The soft stuff is the hard stuff - the importance of emotional acuity in selling Building profitable business relationships Developing a personal digital sales brand and measuring the sales performance Sales in the Digital Age Mastering technology to increase sales NEW COURSE Non October 15 February 12 June Course Code PET Selling Skills page 39 Negotiation Skills page 21 Consultative Selling page 39 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

42 41 CUSTOMER SERVICE AND SALES OPEN COURSES Key Account Management Maximise your customers potential through relationship-based account management Non November 4 April 7 August Individuals who manage internal / external accounts and who are involved in building and developing long term relationships with clients. Business development skills for gaining entry to potential new clients Know-how to build long-term relationships at all levels within clients organisations Negotiation and networking skills to persuade, influence and grow existing accounts Skills to build and manage an account plan The responsibilities and importance of an account manager and an account plan Buyer/seller partnerships Identifying, quantifying and agreeing customer needs-seeing things from their perspective The importance of communication styles Maintaining a professional attitude Influencing and persuading with integrity Value selling against competitors Dealing with difficult clients in a proactive way to achieve a positive outcome Course Code PET Consultative Selling page 39 Sales in the Digital Age page 40 Exceptional Customer Service page 38 Set up by companies for companies... All courses in this directory can be provided on a company sponsored basis where only your delegates attend and, if required, the course can be customised to reflect your processes, procedures and methods of operating. This option is favourable with many companies benefitting from training which is tailored and aligned directly to needs of the business. Our team of Training Consultants will work with you to ensure the training is defined, agreed and delivered on a date, time and venue to suit. They will also evaluate the training upon completion to ensure your return on investment is materialised. The course helps you understand your trigger points for conflict and gets you thinking about ways to adapt. Also about working out how others may react so you can tailor your style to match those individuals. It would be great for teams as well, especially if you have a clash of personalities in a team if they do the course as well then maybe both can understand each other s point of view. Would also give a good talking point to enable some open and honest conversations. I would suggest it for all Team Leaders and Management in the business as well. MoneyBarn Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

43 COMPANY SPONSORED OPTIONS CUSTOMER SERVICE AND SALES 42 Customer Service Creating the Right Impression A one day course, developed as two half day sessions Customer Service Masterclass and Account Management. This course took the delegates through the life of the customer contact, from the first touch to developing lasting and fruitful relationships. Attending delegates also explored the importance of cross-departmental working, understanding the impact of their actions within the business and working with colleagues and internal customers to meet customer needs. Setting the Standards of Customer Service A one day course designed to develop the standards of customer service across all departments of the business and enhance the customer care culture with a can do approach. The session ensured delegates were aware of the consequences of their actions and were able to develop a professional image in line with the organisation s ethics, exploring relationship building and the importance of flexing the approach to suit the customer. Sales and Negotiation Skills A practical, engaging event designed to develop sales and negotiation skills while working with a culturally diverse customer base. The training builds confidence in a range of negotiation situations, placing emphasis on techniques to develop communication skills and drive successful sales outcomes. Smart Selling by Telephone This organisation required assistance from PETA to provide the customer service and sales teams within the business advanced skills and techniques with selling over the phone. The main objectives were for the attending delegates to be able to structure inbound and outbound calls more effectively, develop powerful questioning models to identify upsell and cross sell opportunities and to enhance their skills to create a consultative selling style that adds value to clients. Company Sponsored Options PETA are able to provide bespoke learning and development solutions to match your business requirements. These company sponsored events are designed specifically for your organisation, enabling you to maximise your training budget providing a greater return on investment. Here are several examples of what we are able to provide. Please contact us to discuss your requirements. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

44 43 CUSTOMER SERVICE AND SALES ADVISORY AND CONSULTANCY SERVICES Advisory and Consultancy Services The range of learning and development initiatives that PETA are able to deliver is not just restricted to training events. We are also able to provide additional services to meet the requirements of our customer base through advisory and consultancy services, some of which are described below. Further consultation with our highly trained team of training consultants will ensure that you are able to identify the right package of support to benefit your organisation. Mystery Shop Delivering excellence in customer service is critical to your company image, branding and customer retention. Whilst your company commitment and values may express what you aspire to, are you confident that your people actually deliver on that promise? Our mystery shop service enables you to secure the critical eye of an experienced customer and sales focussed professional, who will conduct a blend of agreed activities to test how well your service matches up to your expectations and work with you to develop and deliver on your customer service commitment. Customer Journey Mapping Customers offer a life time of value to your business, yet how often do we actually take that into consideration when planning our marketing activities? The starting point is to understand the journey in the first instance, recognising the touch points in the customer journey; the significance, priority and impact of each stage. Working with your customer service teams, our professionals will map the journey, highlight inefficiencies and identify ways to make the process lean and slick, whilst building the integrity of great service and critical outputs along the way. By including teams in the mapping process, you will gain commitment, buy-in and the drive needed to actually put improvements in place. Customer and Sales Dashboard Metrics Measure twice, cut once! Metrics are essential to measuring business performance at individual, team or business level. Placing key performance indicators (KPIs) into context makes them meaningful and, when presented well, will allow users to instantly understand the significance of the information. We offer a tailored service to support you in developing and presenting metrics through the dashboards, thus creating a system that allows accurate measurement and provides significant business critical data that is used to inform future decisions and manage performance. Service Excellence Coaching Ensuring that every customer or client is provided that extra level of celebrity service is essential for business development and customer retention. Every customer s value of spend should be viewed as priceless, and as a result, each and every individual within the business should treat them as such. Working with your teams we will look at the key factors in delivering service excellence and how we can make the differences to key touch points. We will coach individuals over a period of time to ensure that there is a clear and concise action plan in place to help them develop their service excellence skills enquire@peta.co.uk

45 OPEN COURSES HR AND EMPLOYMENT LAW HR and Employment Law Open Courses Page 45 Company Sponsored Options Page 50 HR Consultancy Services Page 51 HR Advisory Services Page 52 All our courses can be tailored to suit you... Ask us

46 45 HR AND EMPLOYMENT LAW OPEN COURSES HR for Non-HR Managers Tackle HR issues with confidence Non November 22 March 26 July This is an excellent starter course for managers, who need to ensure when dealing with people related issues, they are applying best practice within employment legislation boundaries, policy and practice. The scope of employment law applicable to everyday people management issues A foundation of best practice in key personnel and HR concepts Why policies and practice matter; avoiding costly tribunals An introduction to the scope of human resources responsibilities Different types of workers in the business and there specific contract requirements Salary and benefits Disciplinary, grievance and dismissal Appraisals Sickness absence Equality and diversity Course Code PET Managing Performance Discipline, Capability and Grievance page 46 Workplace Mediation page 46 Recruitment and Interviewing Skills Attract and retain top talent NEW COURSE Non- 19 September 12 December Course Code PET March 20 June Managers, team leaders and supervisors who are involved in any aspect of the recruitment and selection process within a business. How to determine the skills, experience and qualifications required to fit the job role The process; the correct job advert, selection of candidates for interview Preparing for interview; promoting the selection of the right person for the right reasons Why getting recruitment right is so important The importance of an employer brand Defining the requirements of a vacancy and understanding the options available The do s and don ts of a recruitment advert, including the legal framework Understanding the importance of a good candidate experience Sifting and shortlisting candidates Preparation for interviewing process Optimum questioning techniques Using different selection methods Note taking and assessing each candidate HR for Non-HR Managers page 45 Data Protection and Privacy Laws page 48 Communication Skills page 20 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

47 OPEN COURSES HR AND EMPLOYMENT LAW 46 This course is an ideal foundation for managers and supervisors who are often faced with challenging situations in managing capability, disciplinary or grievance situations in the work place. Purpose and benefits of effective disciplinary, capability and grievance procedures Acceptable standards of behaviour and performance Use own policies and procedures to successfully manage workplace performance issues What the law says ACAS code of practice The difference between Conduct and Capability The Stages of investigation, deliberation, notification, interview, appeal and penalties Planning for a disciplinary meeting Holding the meeting, including the role of the hearing and input of witnesses The role of employee companion Making notes of the meeting Informing others in writing What happens when the employee does not attend the interview Managing Performance Discipline, Capability and Grievance Evaluate, assess and review HR procedures to ensure compliance The appeal process How to avoid getting to this point Non Building Personal Resilience page 24 Appraisal Skills page 14 HR for Non-HR Managers page 45 Course Code PET October 28 February 7 June Anyone who deals with conflict on a regular basis and wants to obtain positive outcomes from conflict situations, through successful mediation. Types of conflict and why they occur What mediation is and when it is appropriate to use it The essential steps of mediation to ensure the best chance of success Mediation techniques and how to deal with disputes and conflict Methodologies for minimising and resolving conflict The use of mediation in dealing with workplace conflict When it may be appropriate The ground rules for engagement The role of the mediator The possible outcomes of mediation Confidentiality and record keeping Admissibility if disputes are not resolved and an employment tribunal is the next step The skills a mediator requires to be able to conduct a mediation activity Incorporating mediation into an organisation s practices and people management policies Workplace Mediation Manage conflict to increase productivity Non- Course Code PET September 9 January 1 May HR for Non-HR Managers page 45 Dealing with Difficult People and Situations page 22 Handling Tricky Conversations page 22 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

48 47 HR AND EMPLOYMENT LAW OPEN COURSES Absence Management Practical guidance on managing absence in the workplace NEW COURSE Non Anyone with an interest in improving employee attendance at work, specifically managers, supervisors and team leaders. How absence management procedures can have in improving attendance impact within the workplace A process for identifying patterns of absence, dealing with frequent short term absence and handling long term absence Best practice principles and management for reducing levels of absenteeism An introduction to the scope of human resources responsibilities Defining absence Tackling absence Disability discrimination Return to work interviews Policy development 7 September 13 December 4 April 15 August Course Code PET Managing Performance Discipline, Capability and Grievance page 46 Workplace Mediation page 46 Return to Work Interviews Reduce absence levels through implementing Return to Work Interviews Non- Course Code PET October 8 February 17 May 16 August Absenteeism costs the UK economy dearly each year. This course is for Managers, Supervisors and team leaders involved in the return to work process who want to learn how effective, fair and consistent absence management will reduce absenteeism and benefit an organisation. The purpose, structure and benefits of conducting return to work interviews How to plan and prepare to deliver constructive and purposeful interviews Techniques to keep meetings on track and avoid diversions from the purpose intended Return to work interviews What are they and why have them Business benefits Early intervention How to conduct an effective Interview Preparation; questions, records, forms, procedures Maintaining confidentiality The interview Questioning techniques What ifs The unexpected; how to progress Summarising Agreeing action; what if you cannot agree with your employee? Recording the discussion Potential outcomes Managing Performance Discipline, Capability and Grievance page 46 Workplace Mediation page 46 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

49 OPEN COURSES HR AND EMPLOYMENT LAW 48 Anyone within the business who is involved in an employee council or forum and wants to develop their skills and understanding of the process. Confidently and consistently operate as an employee council member who is focused on achieving positive outcomes with others as part of a team Take action to raise the profile of the employee council with the people they represent; Communicate with their members in a confident, reassuring manner Participate fully at meetings in achieving results and understanding decisions Purpose and scope of the employee council and the benefits that it can bring Overview of legislation around information and consultation regulations Roles and responsibilities of council members; the chairman and the representatives Employee council meetings Meetings and agendas Seeking views and opinions Making notes Speaking up asking questions Taking minutes Skills and knowledge to manage difficult and sensitive issues How to provide effective feedback The importance of confidentiality and sensitive information Employee Representative Training Develop the skills to actively contribute to an employee council NEW COURSE Non November 21 February 23 May HR for Non-HR Managers page 45 Data Protection and Privacy Law page 48 Communication Skills page 20 Course Code PET Ideal for those designated as Data Protection Officers or anyone who handles company data and who is seeking to improve, or instigate data protection policies and procedures. The eight principles of data protection and their relevance to business The need keep data secure and how to be proactive at this within a business The rights of individuals and what to do in the event of a subject access request Background and key definitions of data protection legislation Understanding the eight principles of data protection Ensuring data security and Individual rights and responsibilities Sanctions, fines and penalties Dealing with subject access requests How to share data appropriately and the penalties for not doing so 2015/16 changes to the Data Protection Act Understanding the changes Meeting the changes What can be done now The need for a full system review 2018 Future changes to The General Data Protection Regulations Data Protection and Privacy Laws Protect data and privacy to safeguard your business Non- Course Code PET October 1 February 31 May 8 August Diversity in the Workplace page 49 HR for Non-HR Managers page 45 Building Personal Resilience page 24 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

50 49 HR AND EMPLOYMENT LAW OPEN COURSES Diversity in the Workplace Understanding equality and diversity to embrace the uniqueness of your staff Half Day Non- Course Code PET November 29 March 24 July Embracing equality and diversity in the workplace can enrich the talent within a business. Supporting implementation of a strategy requires a full understanding of the legal requirements of Equality Act 2010, and this course is perfect for providing the foundation for those developing policy and practice in business. Legislation underpinning the Equality Act 2010 Protected characteristics and types of discrimination How to review own policies and procedures to ensure they are current and inclusive The Equality Act 2010 and responsibilities under the Act Understanding the nine protected characteristics The different types of discrimination and where to look for risk The ever changing entitlement to flexible working / family friendly rights Handling complaints fairly and reasonably at work through the review of relevant case law Review of own policies and procedures HR for Non-HR Managers page 45 Data Protection and Privacy Laws page 48 Workplace Mediation page 46 Set up by companies for companies... All courses in this directory can be provided on a company sponsored basis where only your delegates attend and, if required, the course can be customised to reflect your processes, procedures and methods of operating. This option is favourable with many companies benefitting from training which is tailored and aligned directly to needs of the business. Our team of Training Consultants will work with you to ensure the training is defined, agreed and delivered on a date, time and venue to suit. They will also evaluate the training upon completion to ensure your return on investment is materialised. PETA is a well-regarded organisation and one who has a long standing working relationship with our organisation; we value their support, expertise and dedication. We have been working with PETA over the last six months and are currently actively engaged in a leadership workshop and development programme with our leadership team at Executive level. PETA s contribution has been outstanding and they are positioning themselves as a true business partner to our organisation. Raymarine UK Ltd Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

51 COMPANY SPONSORED OPTIONS HR AND EMPLOYMENT LAW 50 Effective Interviewing Skills This was a course designed specifically for a recruitment company that were looking to enhance the skills, knowledge, understanding and confidence in using competency based interviewing techniques. They were keen to select and recruit the right person for the job role whilst ensuring a fair and transparent process. Effective questioning techniques was key to this piece of work to ensure the employer minimised their recruitment costs and selected the right person first time. Employee Representative Group Training A group which is also known as the Employee Consultative Committee, this training was designed to give the Employee Representatives of the business awareness of their role and responsibilities. The session will also cover required behaviours and communication styles, including selecting appropriate items for the agenda and challenge decisions in a positive and constructive manner. Disability Awareness Training Designed specifically for a public transport provider and employees in a face-to-face customer service role, this session ensured delegates were aware of the Equality Act 2010 and Regulation (EU) No. 1177/2010. The half-day session covered barriers faced by disabled persons and people with reduced mobility, the role and needs of recognised assistance dogs, how to deal with unexpected occurrences and how to develop interpersonal skills and methods of appropriate communication with people with hearing, visual or speech impairments. Dignity and Respect Training Briefing sessions for managers and key members of the organisation were arranged to provide them with an overview of the key points behind dignity and respect. The sessions focused on recognising the importance of appropriate communication and engaging in positive working relationships to build a harmonious, productive working environment. Emphasis was placed on critical legal obligations and what impact these would ultimately have for the business. Company Sponsored Options In addition to the range of open programmes that we are able to deliver centred on HR and Employment Law, PETA recognise how essential it is to ensure that the training incorporates the company s policies and procedures, and where applicable, to ensure the course content is contextualised and the outcomes relevant to the organisation. PETA are able to offer a range of company sponsored training solutions. Please contact us to discuss your requirements. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

52 51 HR AND EMPLOYMENT LAW ADVISORY AND CONSULTANCY SERVICES HR Consultancy Services In certain instances, PETA are required to design a solution based around a particular project that will have key outcomes connected to it. This will generally include the development and creation of specific documents that relate directly to, and have an impact on the organisation. Our services cover a wide scope of activities and the following provides a snapshot of the most popular areas where assistance is usually requested: Employee Handbooks Often previously seen as a luxury, Employee Handbooks are now fundamental in ensuring you have the right framework and processes in place to manage your workforce, regardless of its size. They set clear and comprehensive boundaries for your employees and provide information for you and your managers, therefore aiding performance management and productivity. Working with you to understand the unique nature of your business, we can draft a comprehensive Employee Handbook with the right emphasis for you and your employees taking account of current Employment Legislation. Zero Hours Contracts If drafted appropriately zero hours contracts have the benefit of providing a flexible workforce who can be managed effectively. The legal status of casual workers is often forgotten and brings with it risks to your business. Our HR Consultants can draft and assist in the implementation of suitable contracts ensuring they are future proof! Redundancy and Termination Unfortunately there are times when you need to remove an employee from your business, whether it is as a result of downsizing or for misconduct issues in the workplace. We can assist you in determining the right, legally robust process, for making this happen, minimising any risk you might be exposed to whilst treating your employees in a professional and supportive way. Our services range from providing you with appropriate documentation and information through to attending meetings with you when you need that support. Settlement Agreements There are times when, for whatever reason, you just need to remove someone from your business in a swift and cost effective manner. We can support your business in advising on the likely cost and process to do this. If you then decide to proceed, we can act as your HR consultant in drafting a suitable and legally robust Settlement Agreement along with advisory letters, scripts and / or attendance at meetings as required enquire@peta.co.uk

53 ADVISORY AND CONSULTANCY SERVICES HR AND EMPLOYMENT LAW 52 HR Advisory Services Service Options Bronze Service 12 month contract period includes: Initial Consultation Documentation Review 3 x half day onsite visits 2 hours of ad hoc telephone/ support Our first class HR professionals will work with you to tailor a bespoke package of support that is delivered to meet your requirements ensuring that it provides you with the greatest return on investment. Silver Service Non- 2,070 2, month contract period includes: Initial Consultation Documentation Review 6 x half day onsite visits 4 hours of ad hoc telephone/ support Organisational Needs Analysis Access to one of PETA s HR Breakfast Briefings Gold Service Non- 3,940 4, month contract period includes: Initial Consultation Documentation Review 9 x half day onsite visits 6 hours of ad hoc telephone/ support Organisational Needs Analysis Access to all of PETA s HR Breakfast Briefings 2 x 25% discount vouchers to be used on two open courses during the 12 month contract period 1 x half day Health and Safety Review This service can cover a wide scope of HR activities to support the organisation, the more popular areas where assistance is usually requested are: Employee Handbooks Document Management Employment Law Zero Hours Contracts Redundancy and Termination Settlement Agreements Performance Management An initial consultation meeting with your dedicated HR professional will allow them the opportunity to recommend and match your needs to the most appropriate service listed below. Please note - all of the package prices exclude tutor travel and accommodation where applicable. Please contact us to discuss your requirements. Non- 5,774 6,736 enquire@peta.co.uk

54 53 COMPUTER SOFTWARE 53 OPEN COURSES Computer Software Open Courses Page 54 Microsoft E-Learning Page 69 Microsoft Webinars Page 70 Tailored Webinars and E-Learning Page 73 Advisory and Consultancy Services Page 78 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

55 OPEN COURSES COMPUTER SOFTWARE 54 Those who manage either internal or external IT operations who are responsible for providing an efficient and effective service utilising service level agreements. The importance of IT Service Management to the business Understand how ITIL can be used to enhance the quality of IT service management Enable comprehension and awareness of key areas of the 5 ITIL core books Purpose, objectives and scope of service design and processes Service transition bringing value to the business Incident, problem, event and access management Service desk function and request fulfilment Roles and objectives of IT operations control and facilities management Continual service improvement approach The Deming cycle and 7 step improvement model Assessment A closed book one hour exam comprising 40 multiple choice questions is taken on day three. The pass mark is 65% and needed to proceed to higher levels of ITIL. ITIL Foundation ITIL internationally recognised as best practice in IT Service Management Three Days Non- Course Code PET October 19 February 18 June Exceptional Customer Service page 38 Creative Problem Solving page 24 Dealing with Difficult People and Situations page 22 Set up by companies for companies... All courses in this directory can be provided on a company sponsored basis where only your delegates attend and, if required, the course can be customised to reflect your processes, procedures and methods of operating. This option is favourable with many companies benefitting from training which is tailored and aligned directly to needs of the business. Our team of Training Consultants will work with you to ensure the training is defined, agreed and delivered on a date, time and venue to suit. They will also evaluate the training upon completion to ensure your return on investment is materialised. Training was of an excellent high standard. This what we now expect from PETA which they always deliver. PETA were very accommodating in fitting modules around busy times for our business. Nothing was too much trouble for our consultant from PETA and the trainers would readily give up time to assist when and if required to do so. The greatest achievement for us is the confidence now portrayed by our leaders. Our target was for both groups to be completed in a year and our deadlines were met. CooperVision All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

56 55 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Microsoft SharePoint Contributor Using SharePoint to work collaboratively on tasks and projects New and existing users of SharePoint who are aiming to achieve a solid grounding and gain the most from its functionality and collaborative workspaces. Search and navigation techniques Uploading and sharing of documents and resources Working collaboratively on tasks and projects Connecting through the browser Search, navigation and views Document control and versioning Working with SharePoint calendars and contacts in Outlook Office applications and SharePoint Dashboards Permissions Non October 16 April Course Code PET Microsoft SharePoint Site Owner page 55 Microsoft SharePoint Workflows page 56 Microsoft SharePoint InfoPath page 56 Microsoft SharePoint Site Owner Plan, design, build and maintain your Sharepoint site Two Days Non Power Users of SharePoint who have a working knowledge of navigation, libraries and basic features who are required to build, design and maintain sites. Handle permissions for end users and groups Build a professional looking site with well constructed layouts Incorporate libraries, lists, pages and basic workflows Creating a site and establishing a hierarchy Creating and editing groups with permissions Establishing site settings Libraries, document control and content types Common and custom lists Building a home page with web parts 10 October 17 April Course Code PET Microsoft SharePoint Workflows page 56 Microsoft SharePoint InfoPath page 56 ITIL Foundation page 54 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

57 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 56 Business administrators, analysts and managers along with SharePoint designers and developers who need to streamline business processes for more precise data gathering and dissemination. Concepts of forms and their uses in SharePoint How to create different types of forms in SharePoint Use multiple views and workflows with forms Introduction to forms, why use them and common uses Simple form layouts, controls and field names Adding logic buttons, validation calculations, rules and views Publishing and submitting to SharePoint Using forms, web parts and parameters Approvals processes for libraries and rules Task forms and integration with workflows Microsoft SharePoint InfoPath Creating forms to reduce duplication and streamline business processes Non Start Dates January 3 July Course Code PET Microsoft SharePoint Workflows page 56 Microsoft PowerPoint Introduction page 60 Aimed at business analysts, team administrators and managers, this course provides the best methods for those seeking to improve the look and functionality of a process through workflows. Understand the concept of Workflows and SharePoint Designer Be able to create a workflow in SharePoint Designer Use Visio to visually create a workflow What is a workflow, basics of SharePoint Designer and permissions Out of the box workflows Create actions, conditions and deploying the workflows Links to , options and formatting tricks Variables including types, calculations and using empty variables Creating workflow tasks and using task outcomes Using Visio to map a workflow, importing and exporting results Logs and debugging workflow status, history and lists Testing plans and user acceptance Microsoft SharePoint Workflows Use SharePoint to connect the data to the people Non Start Dates January 4 July Course Code PET Process Mapping page 33 Microsoft Visio page 66 Microsoft Project Introduction page 63 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

58 57 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Microsoft Excel Introduction Learn the basics of Excel and start to make your data work for you Non This course would benefit anyone who is working with numbers and data, who needs to be able to create spreadsheets and understand formulas. Create simple spreadsheets to manage data Construct formulas to ensure data calculations work effectively Increase competency in working with larger spreadsheets Familiarisation with the Excel Interface Formatting spreadsheets Entering and editing data Designing formulas Absolute and relative cell references Creating editing and printing charts Page setup and printing of spreadsheets 4 September 3 October 1 November 7 December Course Code PET January 5 February 6 March 4 April 3 May 4 June 3 July 1 August Microsoft Excel Intermediate page 57 Webinar - Writing formulas in Excel page 70 Webinar - Auditing tools in Excel page 70 Microsoft Excel Intermediate Using the functions of Excel to automate and manipulate your data Non Those with a basic knowledge of Excel who need to analyse and manipulate data as well as automate spreadsheets. How to use Excel to analyse or manipulate data Creating flexible spreadsheets using functions Working more efficiently by recording macros Using date and time functions Linking data across spreadsheets Linking data across spreadsheets Subtotalling Using Excel as a database Writing logical functions Lookup tables Introduction to macros 19 September 18 October 16 November 19 December Course Code PET January 22 February 19 March 17 April 23 May 21 June 23 July 21 August Microsoft Excel Advanced page 58 Webinar - Using the VLOOKUP function in Excel page 70 Webinar - Auditing tools in Excel page 70 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

59 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 58 This course benefits regular Excel users who manage and report a wide range of data scenarios within business. How to analyse or summarise data making use of pivot tables Troubleshooting formulas and using If statements Understand how to import data from other applications Importing and exporting data Database functions and data validation Excel tables Creating pivot tables Input messages and error alerts Consolidating data techniques Trace connections and errors between formulas What if scenarios and analysis Templates and custom formatting Microsoft Excel Advanced Master Excel to deliver data that makes a big difference Non September 31 October 27 November 30 January 28 February 29 March 30 April 31 May 27 June 30 July 30 August Developing Dashboards with Microsoft Excel page 59 Microsoft Visual Basic for Applications (VBA) Excel page 59 Webinar - Auditing tools in Excel page 70 Course Code PET For regular users of Excel at an Intermediate level who need to extract key data from a large data source, quickly and effectively. Creating and customising pivot tables Manipulating the data within pivot tables Interpreting the data Creating pivot tables and adding in data Creating pivot charts Changing the pivot table layout Making separate pivot tables Refreshing data and updating pivot tables Using custom calculations in a pivot table Grouping and ungrouping pivot table items Microsoft Excel Pivot Tables Interactive tables summarising data quickly and easily in Excel Half Day Non September 24 November 26 January 23 March 25 May 27 July Course Code PET Microsoft Excel Advanced page 58 Developing Dashboards with Microsoft Excel page 59 Microsoft Visual Basic for Applications (VBA) Excel page 59 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

60 59 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Microsoft Visual Basic for Applications (VBA) Excel Greater output through automation in Excel using VBA Two Days Non Intermediate to advanced users of Excel who are looking to build automated intelligent interfaces with interactive features to manage and present information. Develop custom solutions, automate tasks and increase performance Editing the Excel ribbon to give access to new user defined functionality Ensuring your code is secure, protecting the end user and troubleshooting errors Programming basics, structures and statements The naming and types of variables Using parameters with lifetimes and scope Recording VBA and using macros Basic form design, form handling and events Error handling, trapping errors and debugging techniques Development of modular code and test plans Start Dates This course is offered on demand and dates are available on application. Course Code PET Process Mapping page 33 Microsoft Access for Developers Introduction page 61 Microsoft SharePoint Site Owner page 55 Developing Dashboards with Microsoft Excel Presenting business intelligence with style and clarity Non- 28 November 23 May For those who need to present data in a visually effective and meaningful way to enable understanding and action to be taken. Preparing and analysing data for a dashboard Building interactive Excel dashboards Using Excel s data visualisation tools for KPI reporting Please note Those attending should have Intermediate to Advanced skills or relevant experience in Excel and pivot tables. Introduction to dashboard design Advanced charting techniques Enhancing pivot tables and pivot charts Building a power pivot data model with related data Using power view to create reports Using DAX calculations to analyse the data Using hierarchies to enable drilling down through the data Course Code PET Process Mapping page 33 Communication Skills page 20 Microsoft Visual Basic for Applications (VBA) Excel page 59 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

61 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 60 Those who will chair or input into meetings, deliver training or provide company seminars and conferences as a key speaker. How to set up, edit and save presentations Adding effective animations Increasing competency in working efficiently with presentations Familiarisation with the PowerPoint interface Creating presentations from blank slides or content templates Customising slide content Creating diagrams Adding animations effectively Printing a presentation Microsoft PowerPoint Introduction Start building impressive, high impact presentations Non September 23 November 25 January 22 March 24 May 26 July Course Code PET Microsoft PowerPoint Advanced page 60 Webinar - Microsoft PowerPoint Slide Masters page 70 Presentation Skills page 19 For existing PowerPoint users who are seeking ways to develop higher quality, dynamic and impacting presentations. How to set up masters and templates Adding effective animations Customising for your presentation style Working with the slide master Adding tables and charts Integration with Microsoft Word Creating portable presentations Adding animations effectively Creating automatic presentations Microsoft PowerPoint Advanced Build stunning presentations that leave a lasting impression Half Day Non October 23 February 29 June Course Code PET Assertiveness Skills page 21 Presentation Skills page 19 Communication Skills page 20 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

62 61 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Microsoft Access for Developers Introduction Design and create a simple Access database Two Days Non November 5 February 1 May 7 August Aimed at those who are required to design, implement or manage a new or existing Access database. Understand the fundamentals of database design Develop a basic Access database Produce basic forms and reports What is a database? Opening, navigation and closing a database Working with, viewing and sizing tables Navigating records and working with columns The purpose of creating and modifying forms Creating and refining different types of queries Creating, customising, previewing and printing reports Using graphic files and ClipArt Creating shortcuts, switchboards and using macros Course Code PET Microsoft Access for Developers Intermediate page 61 Microsoft Excel Intermediate page 57 Webinar - Creating and running queries in Microsoft Access page 70 Microsoft Access for Developers Intermediate Improving your Access database to provide a better user experience Aimed at those who are responsible for managing and developing an Access database, who understand the basics and are now required to develop and introduce new features. Create multiple data relationships Build and expand my forms and reports Extract data using a range of queries Creating forms from scratch and from queries Main and sub forms, combo boxes One to one, many to many and one to many relationships Action, calculation and summary queries Changing query properties Duplicating and unmatched wizards Using calculated controls in a report Grouping and sorting options Non September 11 December 12 March 11 June Course Code PET Microsoft Access for Developers Advanced page 62 Microsoft Excel Advanced page 58 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

63 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 62 Specifically designed for individuals who are required to design and develop complex databases and ensure the integrity of database management. How to build a secure front end to the database Apply user and group security settings Create, use and embed powerful macros Calling a form with specific records displayed Creating a pop-up form Printing parameter query values on a report Selecting a combo box and printing the related information Creating a form to act as a front end Making the form load automatically Adding command buttons to the form Creating and using macro groups Setting conditions and attaching the macro to an event Secure database settings, user, groups, permissions and multi user record locking Microsoft Access for Developers Advanced Secure your database and deliver a refined user experience Non September 3 January 28 March 27 June Course Code PET Microsoft Visual Basic for Applications (VBA) Excel page 59 Microsoft Excel Advanced page 58 Intended for any planned and existing users who are in need of a great introduction to the scope of databases to establish the foundation and opportunity to increase their functionality. Enter and extract data contained in a database Undertake basic design changes Edit existing databases What is a database Opening, navigation and closing a database Working with, viewing and sizing tables Navigating records and working with columns The purpose of forms, creating and modifying forms Creating and refining different types of queries Creating, customising, previewing and printing reports Using graphics files and ClipArt Creating shortcuts, switchboards and using macros Microsoft Access for Users Understanding Access databases to get results Non- Course Code PET December 4 June Microsoft Access for Developers Introduction page 61 Microsoft Excel Intermediate page 57 Webinar - Creating and running queries in Microsoft Access page 70 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

64 63 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Microsoft Project Introduction Structure, schedule and monitor projects efficiently and effectively Non This course will benefit those who are joining, planning or managing projects to ensure objectives are met timely taking into account costs. Set up defaults, calendars, tasks and durations How to establish a critical path to manage visibility Communicate your plan with data that tracks costs and timelines Entering project summary information, start and end dates Defining project calendars Entering tasks and deadlines with recurring tasks Establishing a timeline with a critical path Tracking and managing the project Seeing your project in multiple views and reports Network diagrams, calendar and Gantt viewing of a project 11 September 11 December 12 March 11 June Course Code PET Microsoft Project Intermediate page 63 Webinar - Creating a resource pool page 70 Project Management page 33 Microsoft Project Intermediate Build on your Project skills and allocate resources to your plan Non Project leaders or managers who have completed the introduction course or have equivalent experience and are required to understand resources and costs in more detail. Assign resources to tasks, analysing workloads and tracking a plan How to share resources across projects, setting realistic allocations Resolving over allocation of resources Reviewing, planning and defining a project, setting the environment options Understanding resources and costs Defining work, group and material resources Creating and applying resource contours with durations Creating, protecting and updating a resource pool Assigning resources to tasks 12 September 12 December 13 March 12 June Course Code PET Microsoft Project Advanced page 64 Assertiveness Skills page 21 Microsoft SharePoint Contributor page 55 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

65 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 64 Project leaders and managers with a good working knowledge of this application, who need to work with more complex projects and would benefit from understanding how to customise projects. Take greater control of more complex projects How to work with multiple projects Presentation of project data using visual representations Reviewing, planning and defining a project s working time and calendars Creating custom maps, importing and exporting maps Customising and creating visual reports Consolidating projects, creating master and sub projects Linking task between projects and viewing multiple critical paths Creating and using macros Presentation of Gantt chart data Microsoft Project Advanced Customise and deliver complex projects on time and within budget Non October 29 January 26 April 31 July Course Code PET Microsoft SharePoint InfoPath page 56 From those who work in office environments to specific industry roles including marketing and advertising, who are responsible for promoting the brand, image and services of an organisation. How to combine text, graphics, styles and more Basic and complex features of this application Creation of professional documents vital to business Introduction to Publisher and elements of a publication Creating, selecting and editing text Linking text frames Layout guides and backgrounds Pictures and objects design gallery Create and format styles using borders, fills and patterns Set master pages Importing data and create a mail merge Publishing data or pack and go to a commercial printer Microsoft Publisher Create the perfect publication to promote your business Non September 19 March Course Code PET Microsoft PowerPoint Introduction page 60 Microsoft Visio page 66 Adobe Illustrator Introduction page 76 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

66 65 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Microsoft Word Introduction Produce professional Word documents with ease and confidence Non This beginner s course will take you through everything you need to know to start finding your way around the Word environment enabling you to work confidently and competently. How to set up, edit and save documents Creating tables and when to use them Using AutoCorrect and AutoText to save time Familiarisation with the Word Interface Creating documents Editing and proofing documents Working with bullets and numbering Creating and editing tables Setting up AutoCorrect and AutoText 5 September 6 November 6 February 5 April 5 June 2 August Course Code PET Microsoft Word Intermediate page 65 Webinar - Page setup in Microsoft Word page 70 Webinar - Using styles in Microsoft Word page 70 Microsoft Word Intermediate Save time by using styles and sections to customise Word documents Non For anyone who already has a basic knowledge of Word. Learn the tricks and techniques that will help you to streamline your document creation and usage to give your work a more professional look and feel. How to use sections effectively Creating, modifying and applying styles Working efficiently using mail merge Using sections for paragraph styles and columns Custom headers and footers Mail merge step by step Inserting comments and revising documents Creating table of content and indexes Collaborating with colleagues using track changes Introduction to macros 12 October 14 December 12 February 12 April 13 June 13 August Course Code PET Microsoft Word Advanced page 66 Webinar - Page setup in Microsoft Word page 70 Webinar - Cross referencing diagrams and tables in Microsoft Word page 70 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

67 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 66 Those with a good working knowledge, responsible for creating forms, mastering mail merge and understanding the features that support larger documents including version management. Build interactive forms, link and synchronise documents Use cross referencing, footnotes and endnotes Merge with alternative data sources Advanced mail merge techniques to customise and print envelopes Versioning and synchronisation of documents Inserting and changing footnotes and endnotes with separators Understanding and applying cross referencing Adding, editing and formatting captions Creating and using forms Incorporating tables into forms and protecting a form Microsoft Word Advanced Create elite Word documents, perfect first time, every time Non October 4 January 25 April 26 June 29 August Course Code PET Business Writing page 25 Minutes and Agendas page 25 Presentation Skills page 19 End users and managers looking to make complex information clearer with dynamic and clear visuals or diagrams; everything from office plans and organisation charts to flow charts. Produce a variety of drawings from scratch Develop process flows that are easy to understand Getting started with Visio Understanding the diagram types required Creating a diagram Connecting shapes Working with stencils and master shapes Merging shapes Creating and using a background page Working with layers Using special features Microsoft Visio Simplify and clarify complex information with visual diagrams and flows Non October 13 February 18 June Course Code PET Presentation Skills page 19 Adobe InDesign Introduction page 74 Adobe Illustrator Introduction page 76 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

68 67 COMPUTER SOFTWARE MICROSOFT OPEN COURSES The Super Business Trio A quick start guide to Outlook, Word and Excel Non November 7 February 8 May 7 August Aimed at those who are changing job roles or have minimal experience of the three main Office applications to improve efficiency and best practices. How to work efficiently with word processing Construct formulas to ensure data calculations work effectively Create contacts, group and manage them effectively Familiarisation with the Word, Excel and Outlook Interfaces Working with bullets and numbering Creating and editing tables Setting up and editing documents Absolute and relative cell referencing Writing formulas Using AutoFill Changing options Outlook file management Course Code PET Microsoft Word Intermediate page 65 Microsoft Excel Intermediate page 57 Webinar - Using Styles in Microsoft Word page 70 Microsoft Outlook Communicate, save time and remain organised Non November 19 February 17 May 22 August Everyone who uses Outlook to manage their s, plan their time and more importantly, needs to save time. Organise the flow of incoming mail, prioritising and forwarding Create contacts, group and manage them effectively Reduce duplication through using rules and sharing information Sending and receiving communications with attachments Out of Office Assistant Adding and maintaining contact lists Finding and printing contact details Using the rules wizard and set message tracking options Recalling messages and archiving mail Calendar essentials for appointments and schedules Assigning categories with colour, free or busy times Integrating, importing and exporting Outlook data Course Code PET Time Management page 20 Communication Skills page 20 Exceptional Customer Service page 38 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

69 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 68 Aimed at those with little or no computing experience, the course provides an excellent introduction to improve upon productivity and efficiency and can apply to all employees. Navigation of the Windows operating system Personalising the desktop environment Using accessories and managing folder structures Starting, stopping and logging onto Windows Navigating the taskbar and start menu Selecting and starting an application Changing background, colours and screensavers File and folder management Moving, resizing and customising windows Print manager for cancelling or drag and drop printing Using accessories and system tools Housekeeping recycle bin, restoring and emptying files Computing Fundamentals Easy to learn with practice and perseverance Half day Non November 16 February 18 May 24 August Course Code PET Microsoft Word Introduction page 65 Microsoft Excel Introduction page 57 Microsoft Outlook page 67 Set up by companies for companies... All courses in this directory can be provided on a company sponsored basis where only your delegates attend and, if required, the course can be customised to reflect your processes, procedures and methods of operating. This option is favourable with many companies benefitting from training which is tailored and aligned directly to needs of the business. Our team of Training Consultants will work with you to ensure the training is defined, agreed and delivered on a date, time and venue to suit. They will also evaluate the training upon completion to ensure your return on investment is materialised. I got my results this week and received a distinction which I m over the moon about. There is no doubt that the grounding I received on my other courses at PETA stood me in good stead. You certainly have something very special and unique at PETA and an exceptionally high standard of training and a level of professionalism second to none. I have spread the name of PETA about very freely and highly recommended you to others on the course. Working Environments Ltd All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

70 69 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Organisations looking to invest in staff development to establish a baseline for skills and grow them to specialist levels. Microsoft E-Learning Our range of Microsoft application courses are also available online through E-Learning, to facilitate quick and convenient training, boosting productivity with immediate access. Features and functions of popular Microsoft applications enabling users to confidently navigate, create or format documents and materials. Individual learning objectives are specific to courses and their levels. Here is the range of our Microsoft E-Learning courses: Excel Introduction, Intermediate, Advanced Pivot Tables and Visual Basic for Applications (VBA) in Excel (Specialist) Developing Dashboards with Excel (Specialist) Word Introduction, Intermediate, Advanced PowerPoint Introduction and Advanced Outlook (Intermediate) Price information Application Pack (contains all 3 Levels) One Year Non- Course Code PET Introduction One Year Non Course Code PET Intermediate One Year Non Course Code PET Advanced and Specialist One Year Non Course Code PET Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

71 OPEN COURSES MICROSOFT COMPUTER SOFTWARE 70 Microsoft Webinars Webinars are a great way to gain the skills and knowledge needed to complete specific tasks in short and succinct one hour sessions. Our range of Microsoft Webinars are suitable for anyone who uses Microsoft Office and requires a little more help in getting to grips with some of the features available. Understand how to use the required feature. Gain confidence to apply immediately what has been learnt. How do I book? Bookings for webinars can be made either by phone, or via our website, all you need to do is select the webinars of interest and your chosen time then get in touch. We will book the webinar, send you confirmation and provide details of what happens next. What about my connection? All our webinars are presented on Adobe Connect. In order to participate you will need; Access to a computer Internet connection Headphones if in a busy office We will send you an so that you can ensure you have the required access and files if necessary, prior to the webinar. What happens before my webinar? A link to the webinar is sent to you a week before. An hour before the webinar starts the tutor leading the webinar will resend the links and any files that will be worked on during the webinar. You will need to log in at least five minutes before your webinar to ensure that you are ready. What happens after my webinar? A link to the live webinar recording will be ed to you and will be available for you to view for a week. Webinar Booking Information It s easy and quick! Start Dates 60 Minutes Non Please see next page for full list of dates. Please note Each date has two session start times to choose from: 10:00 am and 2:30 pm. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

72 71 COMPUTER SOFTWARE MICROSOFT OPEN COURSES Microsoft Webinar Schedule Page Setup in Microsoft Word Course Code PET October 8 December 2 February 6 April 8 June 3 August Using Styles in Microsoft Word Course Code PET October 8 December 9 February 20 April 8 June 10 August Creating Tables in Microsoft Word Course Code PET September 3 November 5 January 2 March 4 May 13 July Cross Referencing Diagrams and Tables in Microsoft Word Course Code PET September 3 November 19 January 2 March 18 May 13 July Mail Merge in Microsoft Word Course Code PET September 5 January 4 May Using Auditing Tools in Microsoft Excel Course Code PET January 16 March 18 May 20 July Using the VLOOKUP Function in Microsoft Excel Course Code PET October 10 November 23 February 25 May 10 August Creating Pivot Tables in Microsoft Excel Course Code PET September 17 November 5 January 16 March 4 May 20 July Writing Formulas in Microsoft Excel Course Code PET September 8 December 9 February 6 April 15 June 3 August Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

73 OPEN COURSES MICROSOFT COMPUTER SOFTWARE Microsoft PowerPoint Slide Masters Course Code PET October 19 January 20 April 27 July Entering Slide Content in Microsoft PowerPoint Course Code PET December 20 April 10 August Creating a Resource Pool in Microsoft Project Course Code PET February 24 August Setting up Default Calendars in Microsoft Project Course Code PET October 22 December 23 February 24 August Microsoft Outlook Calendar Essentials Course Code PET October 9 February 15 June Microsoft Outlook Essentials Course Code PET September 16 March What is Microsoft Visio? Course Code PET November 8 June What is Microsoft OneNote? Course Code PET October 22 December 15 June Creating and Running Queries in Microsoft Access Course Code PET November 23 March 29 June All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

74 73 COMPUTER SOFTWARE TAILORED WEBINARS AND E-LEARNING Delivering Results Quick Solution to increasing IT skills Tailored Webinars and E-Learning Custom built solutions at your fingertips It s a dilemma; how do you top up your employees skills in a simple and timefriendly way whilst ensuring the emphasis is purely on those elements of Microsoft Office your people need? Our solutions include offering Micro-learning via Webinars or through an online E-Learning package. These highly flexible and customised services bring together the delivery and development skills of an expert IT trainer who blends this with the concepts and content you need. This results in specific modules of training which can be digested within 60 minutes and are perfectly aligned to your business and operational context. Example service use: You have two Webinars that require developing, one for Word on Page Set Ups and one for Excel and using Pivot Tables. You have 40 people to attend the Webinars. 10 for Word and 30 for Excel. The day will run as 1 Word session of 60 minutes followed by 3 x 60 minutes sessions of Excel This means, you will train 40 people at a fraction of the costs of a full day course; a smart solution to topping up skills at a very affordable cost. Flexible Options You can pick and mix the training courses to suit your business and then your employees can register for E-Learning, sign into an online portal and begin to sharpen their skills. With guidance on tools and features in Microsoft applications, these modules enable users to access personalised learning and, because they record progress, they can slot into a busy work schedule with minimal disruption. How it Works Either you tell us the areas of Microsoft where skills development is required or we conduct a skills analysis activity on your behalf. We scope the number of sessions and content required We design the Webinar(s) for your approval We offer dates and times for delivery Your staff book themselves onto events through an online booking process (which saves you administrative time) We confirm with you the bookings received We host the Webinars We evaluate and provide feedback Contact us to find out how Micro Learning via Webinars or E-Learning may be your perfect training solution enquire@peta.co.uk

75 OPEN COURSES ADOBE COMPUTER SOFTWARE 74 From newcomers to basic users who require professional training and are responsible for creating and publishing professional documents easily and quickly. How to create professional looking documents and layouts Apply formats to text and techniques for working with shapes and images Prepare work for printing and publishing The InDesign interface, preferences and defaults Tools and palettes, changing views, selecting objects, page layout and design Using master pages, guidelines, printer and margin setup Working with text, adding, importing and threading through frames Formatting characters and paragraphs, hyphenation and justification Working with colours, spot and process colour printing Effects and transparency Drawing shapes, adjusting paths Text flow around images, cropping, rotating and managing links to images Printing and output, working with bureaus and pre-flighting documents Adobe InDesign Introduction Design and publish highquality documents, digital and print media Non- 12 September 11 December Course Code PET March 12 June Adobe InDesign Advanced page 74 Adobe Photoshop Introduction page 75 If familiar with the basics, this course will be ideal for those who need to perfect the art of producing documents which are delivered on time and to standard. Acquire more powerful design capabilities building upon the introductory level to produced seasoned document designs and layouts. Create impressive looking graphical layout that work efficiently and effectively Set up master pages, libraries and advanced styles Discover type formatting and document management techniques to optimise time Set up master pages Create and apply advanced styles Adjust text flow control Set page elements and graphics Bezier shapes Manage long documents Document sectioning Adobe InDesign Advanced Design, layout and deliver professional documents with ease Non November 13 February 15 May 14 August Course Code PET Business Writing page 25 Microsoft Visio page 66 Microsoft PowerPoint Advanced page 64 All our courses can be tailored to suit you... Ask us

76 75 COMPUTER SOFTWARE ADOBE OPEN COURSES Adobe Photoshop Introduction Enhance digital images to create impact Non- 12 September 11 December March 12 June For new marketing professionals or those looking to refine existing knowledge, responsible for enhancing digital images from brochures through to website content, thus increasing the profile of the business. How to use fundamental image editing tools confidently Manipulate the colour and tone of an image Prepare an image for printing and use on the web The Photoshop interface Image sizing and resolution Transforming and retouching Colour and tonal adjustment Making, adjusting and feathering selections Working with layers, blending options and customising styles Using, formatting and warping text Course Code PET Adobe Photoshop Advanced page 75 Adobe Illustrator Introduction page 76 Adobe InDesign Introduction page 74 Adobe Photoshop Advanced Invigorate your images, bring them to life Non November 13 February 15 May 14 August Aimed at designers, marketers or advertisers who have attended the introduction course or are regular users looking to reach a higher echelon of skills. Understand how to apply masks, filters and produce advanced layering Create vector paths and automate tasks Manipulate and set colours for print and web production Edit quick masks and alpha channels Adjustment and fill layers Creating, editing, clipping and using paths for masking Colour and alpha channels, swatches, gradients and patterns Layer types and styles Advanced masking including extract commands Experiment with filters, special effects and tricks Photo repair and enhancement Course Code PET Adobe InDesign Advanced page 74 Social Media - Building your Business Presence page 76 Adobe Illustrator Introduction page 76 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

77 OPEN COURSES WEB COMPUTER SOFTWARE 76 The best course for those starting in advertising and marketing responsible for creating promotional media including branding, logos, designs, infographics, from small publications through to the company s identity. Competently and confidently use Adobe Illustrator A good working knowledge of manipulating industry standard graphics formats How to apply filters and layers to your creations Create professional graphic art Navigation of the interface, save, open and revert commands Using the toolbox, view, palettes, ruler and guide snap Draw and manipulate objects Control the selection of tools Transform, align and distribute objects Create and format types, convert text to graphic objects Accurate pen drawings, control the point tools and manipulate curves Understand colour models Colour and stroke palettes, creating your own colours and gradients Use scissor and knife tools, join and average points Working with the layers palette Print files and export Illustrator files Adobe Illustrator Introduction Create high quality promotional graphics and logos Non- 12 September 11 December Course Code PET March 12 June Adobe Photoshop Introduction page 75 Adobe InDesign Introduction page 74 Key individuals who are getting started in marketing and social media to promote their business, expand its image to increase following and revenue. How to select which platforms to invest in for business Understand techniques and strategies to maximise the potential of social media Use tools to make sharing engaging and effective Benefits and how to measure them Strategies and rules, do s and don ts Terminology Setting up an account on Twitter Creating a business page on Facebook Writing an effective bio What to share, when and why Joining and engaging in groups Measuring SEO effectiveness Tools, application for both desktop and mobile LinkedIn, Google+, Pinterest, Instagram Social Media Building your Business Presence Engage, connect and communicate positively to grow your business Non September 22 March Course Code PET Adobe InDesign Introduction page 74 Adobe Photoshop Introduction page 75 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

78 77 COMPUTER SOFTWARE WEB OPEN COURSES Cyber Security Cyber security is not a question of if, but when? Non October 15 March 2018 Provides an introduction level of knowledge aimed at companies who are looking at cyber security for the first time or individuals who aim to progress into an IT security role. Types and impacts of cyber threats upon organisations Best practices for mitigating risks Supporting those in your organisation to maintain security The frequency and cost of cyber attacks Different classifications of internal and external threats Stages leading up to a potential attack and how to identify them Why information security matters How can individuals and organisations manage risks and behave responsibly Standards for excellence Business continuity, contingency and disaster recovery Course Code PET Creative Problem Solving page 24 Change Management page 17 First Line Support Advisory Service page 78 E-Safety for Business Equipping your teams with on-line safety skills Half Day Non November 16 February 18 May Aimed at employees who use IT and who could, inadvertently, expose your business to the risk of introducing a virus to your IT system, or who could cause a conflict in data integrity and security and a breach of data protection. Identify the risks and know the signs of threats online Best practices for staying safe online Integrating E-Safety in every day practice Key documents and legislation Terminology, uses for internet and technology Online risks Social networking Privacy settings Sharing photos and sexting Relationships online Anonymous posts and forums How to report across different sites Course Code PET Cyber Security page 77 First Line Support Advisory Service page 78 Interpersonal Skills with SDI page 23 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

79 ADVISORY AND CONSULTANCY SERVICES COMPUTER SOFTWARE 78 Advisory and Consultancy Services Whilst courses provide a brilliant method of training people in the use of applications, at times, the content is not right to meet a specific need. This is where a more flexible and adaptable range of solutions are needed. Our Advisory and Consultancy Services offer just that. We will work with you to scope the project and deliver the results. IT Surgeries A brilliant concept in mentoring application users, that involves a Microsoft expert coming to your site and holding one-to-one 60 minute surgeries with individuals on a booked session basis. Individuals gain skills in areas causing most difficulty. This delivers a boost to skills and resolves some of the knowledge gaps that may be inhibiting user confidence, accuracy and speed. Tailored webinars Micro learning is a vital tool in employee skills development but off-the-shelf solutions rarely fit your specific needs. We can offer a fully tailored Webinar design and delivery service that builds your micro learning capabilities and delivers micros training direct to staff when they need it. IT Training Health Check We all believe that we know what Microsoft Office has to offer, but with so many people self-taught, the skills gaps can be significant. Our IT Training Health Check will highlight skills gaps and will deliver visibility of the specific training required to uplift skills to the appropriate level. First Line Support A tailored support package enabling you to develop your First Line support for IT, creating improved capacity and responsive to users in your business and promoting a timely resolution to IT issues faced on a day-to-day basis. This can be linked to City and Guilds qualifications. Spreadsheet Integration: Making Data Work Smarter Spreadsheets are vital to most business operations yet often the opportunity to link and integrate data from multiple sources is missed. This service offers you an objective exploration as to your data sources and works by combining data into smarter, linked document reporting options. The result is time saved and greater data accuracy. Dashboard and Metrics Management Metrics are fundamental to most business operations. Through consulting with your key data managers, we can develop your Dashboards using data to work in a smart and effective way to create wider visibility of the performance measures critical to your business success. Building your SharePoint Capability Many businesses are turning to SharePoint as the way forward in developing collaborative working. Using the expertise of our SharePoint trainer, we will tailor a support programme that helps you develop how SharePoint will integrate into your business operation establishing the interface between functions to support users and developers in maximising the features SharePoint offers. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

80 79 SAFETY, HEALTH AND ENVIRONMENT 79 OPEN COURSES Safety, Health and Environment Qualifications Page 81 Open Courses Page 93 Company Sponsored Options Page 104 Advisory and Consultancy Services Page 105 Safety Advisory Services Page 106 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

81 SAFETY, HEALTH AND ENVIRONMENT 80 NEBOSH National Examination Board in Occupational Safety and Health IOSH Institution of Occupational Safety and Health CCNSG Client Contractor National Safety Group BSC Qualsafe Awards Health and Safety Approved Courses Selecting training that is rigorous in content and robustly adheres to quality standards is vitally important, as the safety of your people cannot be left to chance. This is why we choose to work with some of the most respected and recognised qualification and certification organisations, to endorse the quality of training provided. NEBOSH and IOSH are widely recognised as setting the bar when it comes to safety training. Qualsafe, an Ofqual regulated awarding organisation, aligns perfectly to our commitment to delivering robust first aid and safety courses. The following pages outline our open course offer, however, we have access to a wider range of courses that are endorsed by professional bodies such as those listed here. So please call as we will be delighted to explore the best options for your business. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

82 81 SAFETY, HEALTH AND ENVIRONMENT NEBOSH QUALIFICATIONS NEBOSH National General Certificate in Occupational Health and Safety NEBOSH: The internationally recognised Health and Safety qualification for safety professionals Thirteen Days (One day a week Twelve days tuition plus one day for exams) Non- 14 September 7 December* *(One week break 28 December) Course Code PET ,676 1, March 14 June NEBOSH is the qualification of choice for those in a managerial or specialist role, tasked with health and safety advisory and management responsibilities. Combining risk assessment, control, auditing, analysis, accident prevention, reporting and practical applications this course will provide the knowledge and practical skills needed to support workplace safety. How to support the development of systems, policy, organisation and planning Controls over workplace hazards, recognising where they exist and how to reduce them Conducting a practical assessment of a workplace situation Please note No previous health and safety knowledge is required, however the standard of English of candidates studying for this programme must be such that they can both understand and articulate the concepts contained in the syllabus. NEBOSH suggest that at least 53 hours of private study time is allocated by delegates on the programme, in addition to the taught component. NGC1: Management of health and safety Foundations in health and safety Health and safety legal requirements, moral and financial issues Health and safety management systems (policy, organising, planning, measuring, audit and review) GC2: Controlling workplace hazards Workplace hazards and risk controls Transport hazards and risk control Musculoskeletal hazards and risk control Work equipment hazards and risk control Electrical safety Fire safety Chemical and biological health hazards and risk control Physical and psychological health hazards and control GC3: Health and safety practical application Practical assignment within the workplace resulting in a management report Assessment Units NGC1 and GC2 are taught units, each assessed by a twohour written examination. Unit GC3 is assessed by one two-hour practical examination carried out in the candidate s own workplace. NEBOSH National Certificate in Fire Safety and Risk Management page 83 NEBOSH Certificate in Environmental Management page 84 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

83 QUALIFICATIONS NEBOSH SAFETY, HEALTH AND ENVIRONMENT 82 Those tasked with leading or managing health and safety in the workplace, but with limited time to spend away from day-to-day activities. Fully supported with access to comprehensive distance learning materials and a PETA Safety Tutor (accessed remotely via or telephone), this course requires between hours of study, to be completed prior to the final assessment. How to support the development of health and safety systems and policies Controls over workplace hazards; recognising where they exist and how to reduce them How to conduct a practical assessment of a workplace situation Health and safety practical application (GC3) Please note Registration is valid for a period of two years from date of enrolment. During the course, delegates can access tutorial guidance and will receive feedback on homework submissions. Exams must be booked and completed within the two year time frame from point of registration. Introduction to distance learning (planning your learning using materials provided) Four sessions of tutorial support 2 hours per session (at PETA or via telephone) Homework, marking and feedback for each module Exam requirements (access and booking process) NGC1 Distance materials: Management of health and safety Foundations in health and safety; legal requirements, moral and financial issues, health and safety management systems (policy, organising, planning, measuring, audit and review) GC2 Distance materials: Controlling workplace hazards Workplace hazards and risk controls: Transport and work equipment, Musculoskeletal and Electrical and fire safety Health hazards and risk control Chemical, biological, physical and psychological GC3 Distance materials: Health and safety practical application Practical assignment within the workplace resulting in a management report Assessment Units NGC1 and GC2 are each assessed by a two-hour written examination. Unit GC3 is assessed by one twohour practical assessment carried out in the candidate s own workplace. Candidates have access to booking their exams (all or individual units), which are scheduled quarterly by NEBOSH and held at PETA s centre in Cosham, Portsmouth. NEBOSH National General Certificate in Occupational Health and Safety Distance Learning Programme The flexible route to attaining NEBOSH: the internationally recognised Health and Safety qualification Start Dates Delegates are required to complete hours of private study (NEBOSH guidance). Non- Course Code PET * 919 * Open to enrolment all year. * Exam fees are not included in the quoted fee and are charged separately at 50 per module (total of 150 for three modules - NGC1, GC2 and GC3) chargeable when the delegate requests to book to attend the scheduled exam dates. NEBOSH National Certificate in Fire Safety and Risk Management page 83 NEBOSH Certificate in Environmental Management page 84 NEBOSH Revision Workshop (NGC1, GC2, FC1 or EC1) page 85 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

84 83 SAFETY, HEALTH AND ENVIRONMENT NEBOSH QUALIFICATIONS NEBOSH National Certificate in Fire Safety and Risk Management Ensuring your employees route to safety in the event of a fire Fees Thirteen Days (One day a week Twelve days tuition plus one day for exams) Non- Course Code PET ,676 1, September 15 March The NEBOSH National Certificate in Fire Safety and Risk Management is the ideal choice for Facilities and Health and Safety Managers, Health and Safety Officers or anyone taking responsibility for conducting and managing fire risk assessments in your business, as it sets out clearly the steps and methods for reducing the potential for an incident related to fire. Meeting legal compliance with the Regulatory Reform (Fire Safety) Order 2005 How to conduct and complete fire risk assessments Applying preventative or control measures to reduce risks Please note If you hold an existing NEBOSH General Certificate that is less than five years old, you can take the FC1 and FC2 components over 6 days of training followed by the exam, without having to retake NGC1. Please contact us for more details and prices. No previous health and safety knowledge is required, however the standard of English of candidates studying for this programme must be such that they can both understand and articulate the concepts contained in the syllabus. NEBOSH suggest that at least 55 hours of private study time is allocated by delegates on the programme, in addition to the taught component. NGC1: Management of health and safety Health and safety policy Organising for health and safety Promoting a health and safety culture Risk assessment in context Principles of control Monitoring, review and audit Incident investigation, recording and reporting FC1: Fire safety and risk management Managing fire safety Principles of fire and explosion Causes and prevention of fires Fire protection in buildings Safety of people in the event of fire Fire safety risk assessment FC2: Fire safety practical application Risk assessment in a work context Assessment The syllabus requires 70 hours delivered tuition and completion of 55 hours of private study. Delegates must sit and pass two exams (NGC1 and FC1) and submit a practical risk assessment project (FC2). NEBOSH Certificate in Environmental Management page 84 NEBOSH National General Certificate in Occupational Health and Safety page 81 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

85 QUALIFICATIONS NEBOSH SAFETY, HEALTH AND ENVIRONMENT 84 Aimed at those within an organisation who have responsibility for managing environmental issues as part of their day-to-day duties, this course focuses on environmental law and environmental management systems, in a manner that enables the policy and practical implications to be considered and applied. How to support development of systems, policy, organisation and planning Controls over environmental impacts, recognising where they exist and how to reduce them How to conduct a practical environmental review of a workplace Please Note No previous environmental knowledge is required, however the standard of English of candidates studying for this programme must be such that they can both understand and articulate the concepts contained in the syllabus. Environmental management what does this mean? Environmental management systems Environmental impact assessments Control of: emissions to air contamination of water resources waste and land use Sources and use of energy and energy efficiency Control of environmental noise Planning for and dealing with environmental emergencies Environmental practical application Assessment Unit EC1 is a taught unit, assessed by a two-hour written examination. Unit EC2 is assessed by completion of a three-hour practical examination involving an environmental review and report carried out in the candidate s own workplace. NEBOSH suggest that at least 33 hours of private study time is allocated by delegates on the programme, in addition to the taught component. NEBOSH Certificate in Environmental Management Proving your business commitment to environmental credibility under the NEBOSH brand Seven and a Half Days (One day a week 7 days tuition plus half a day for the exam) Non- Course Code PET ,055 1, October 18 April NEBOSH National General Certificate in Occupational Health and Safety page 81 NEBOSH National Certificate in Fire Safety and Risk Management page 83 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

86 85 SAFETY, HEALTH AND ENVIRONMENT IOSH QUALIFICATIONS NEBOSH Revision Workshop (NGC1, GC2, FC1 or EC1) Preparing for achievement of the prestigious industry recognised NEBOSH qualifications This revision workshop is specifically designed to support individuals who may have been unsuccessful in passing the NEBOSH paper(s) or simply require a refresher, following a programme of study via our scheduled course or distance learning programme. This workshop is an excellent means of receiving more intensive tutorial support to revise core aspects of the syllabus in preparation for a re-sit of the paper(s). The content of the day will be a condensed refresher of the specific aspects of NEBOSH required. Assessment There is no assessment; however, delegates will need to register for a re-sit of the appropriate exams. Start Dates Non Dates are planned subject to demand. This intensive one-day workshop is designed to refresh and prepare participants to resit the NEBOSH exams. Course Code GC2 NGC1 FC1 EC1 NCC1 PET PET PET PET PET IOSH Supervising Safely IOSH leading the way in placing good health and safety into practice each and every day Three Days Non- Course Code PET October 5 February Supervisors and Team Leaders are central to promoting good safety behaviour, leading by example. This highly practical course introduces the essential components of health and safety within the supervisory role and the influence they can deliver in promoting good health and safety in the workplace. The influence of legislation on health and safety policy and practice How to lead others in the practical application of health and safety Vigilance; report on conditions influencing health and safety to improve safety performance The Supervisor s role in health and safety Legal responsibilities Influencing behaviour Hazards, risks and controls Principles of risk assessment Monitoring Mentoring and discipline in the health and safety context Investigating and reporting of incidents/accidents Communicating with and consulting employees Environmental perspective; control of waste, duty of care Assessment Assessment is via a short multiformat questionnaire and hazard spotting exercises. Principles of Risk Assessment Level 2 Award (RQF) page 92 NEBOSH National General Certificate in Occupational Health and Safety page 81 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

87 QUALIFICATIONS IOSH SAFETY, HEALTH AND ENVIRONMENT 86 Many cases brought to prosecution by the HSE recently were directly attributable to failures of leadership to manage health and safety. This course is designed for senior level management with responsibility for setting the strategy and leading safety in business. Managing corporate risk; the moral and legal business case for safety, health and risk management Implications of failing to comply with legislation; costs to your business and employee wellbeing How robust health and safety management systems will benefit business Role of Senior Executives and Directors Financial impact of accidents/ill-health UK legislation, court outcomes; prosecutions and punishment The HSG65 model: Plan (policy/risk assessment/ emergency planning/consultation) Do (risk profiling/communication/ training/the supply chain) Check (measuring performance/ accident causation/ investigation/auditing) Act (leadership/safety management/ continuous improvement) Managing corporate risk; a positive culture Implementing practical systems Assessment Achievement is through successful completion of a short multi-format assessment at the close of the course. IOSH Safety for Executives and Directors A critical preventative strategy to reduce the risk to your business reputation and wellbeing Non- Course Code PET December 16 April 6 August NEBOSH National General Certificate in Occupational Health and Safety page 81 Over 72,000 injuries to employees were reported under RIDDOR in 2015/16. Designed for managers or supervisors who are required to take a lead role in promoting health and safety in business, this course will educate delegates as to their responsibilities in managing safety as part of their management duties. Introducing managing safely Assessing risks Controlling risks Understanding responsibilities Identifying hazards Investigating accidents and incidents Measuring performance IOSH Managing Safely Managing safety with IOSH through guiding your teams on positive safety behaviours Why training and guiding staff in the principles of health and safety practice matters The scope of common workplace hazards and risks to accident investigation and risk control How measurement and monitoring supports good health and safety management Assessment IOSH require 100% attendance, successful completion of an endof-course assessment and a postcourse project, which must be submitted to PETA within two weeks of the end of the course in order to achieve a certificated pass. NEBOSH National General Certificate in Occupational Health and Safety page 81 NEBOSH Certificate in Fire Safety and Risk Management page 83 Principles of Risk Assessment Level 2 Award (RQF) page 92 Four Days (One day a week) Non- 13 September 1 November Course Code PET March 9 May 2018 BLOCK COURSES 15 January 16 July All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

88 87 SAFETY, HEALTH AND ENVIRONMENT IOSH OPEN COURSES IOSH Working Safely Stepping up and contributing to a safe and healthy workplace with IOSH Non- Course Code PET November 12 February 11 June 13 August Designed specifically for individuals with no prior formal health and safety training, this straight-talking, highly practical workshop covers all the skills and knowledge required in order to learn the basic principles of working in and contributing to a safe and healthy working environment. The principles of safe working following safety guidelines Common workplace hazards and how to spot and prevent these Practical application of new skills in a safe environment Please note The IOSH Working Safely course is now accepted by the CITB in place of the one day Health and Safety Awareness training prior to undertaking the CSCS card test. The need to work safely Roles and responsibilities Hazard, risks and risk control Risk assessment Commonly occurring hazards and precautions Fire Electricity Work equipment Manual handling, vehicles and people movement Housekeeping Display screen equipment Noise, vibration and radiation Chemicals and substances Key health and safety legislation Active and re-active monitoring Violence and stress Manual Handling Awareness page 99 Principles of Risk Assessment Level 2 Award (RQF) page 92 IOSH Health and Safety for Work Placement Personnel Provide a safe and healthy environment for work experience placements Two Days Non- 11 December 11 June Young people are supported by legislation governing how they should be protected from risks in the workplace. Assessing the suitability and educating employers is an essential requirement when placing young people on work experience. This course is specifically tailored to those designated for assessing and securing suitable work placement opportunities for young people. Hazards and risks; how to identify and manage these How to secure the correct information to inform decisions on suitability of placements Determining how to set actions and objectives to protect young people in the workplace Health and safety matters for young people at work The essential role and responsibilities of the: Placement Officer Employer Common hazards found at work Principles of risk assessment Effective communications and education Course Code PET IOSH Managing Safely page 86 NEBOSH National General Certificate in Occupational Health and Safety page 81 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

89 QUALIFICATIONS FIRST AID SAFETY, HEALTH AND ENVIRONMENT 88 Nominated personnel tasked with responding to accident or incident situations, where emergency first aid needs to be administered swiftly and with confidence. The theory and practice of first aid in emergency situations Recognition of signs and symptoms to assess and apply the right treatment How to respond positively to emerging situations in a calm and competent manner Role and responsibilities of the first aider Assessing an incident Managing situations: the unresponsive casualty and Automated External Defibrillator (AED) a choking casualty a casualty with external bleeding a casualty who is in shock a casualty with a minor injury Conducting a secondary survey Administering first aid to a casualty with: bone/muscle/joint injuries suspected head and spinal injuries chest injuries, burns and scalds eye injuries sudden poisoning and anaphylaxis a suspected major illness Assessment Delegates will complete various practical tests in first aid and a theory assessment. Successful completion leads to achievement of the First Aid at Work Award, valid for three years after which you must attend a requalification course to retain certification. First Aid Skills Annual Refreshers are recommended. Please note a reasonable standard of written and spoken English is required in order to pass the assessments. First Aid at Work Level 3 Award Lifesaving skills for responding to emergencies with confidence NOW INCLUDING AUTOMATED EXTERNAL DEFIBRILLATOR (AED) Three Days Non- 4 September 25 September 23 October 13 November 4 December Course Code PET January 29 January 19 February 12 March 23 April 14 May 4 June 25 June 16 July 6 August 28 August First Aid Skills Annual Refresher page 90 First Aid at Work Requalification Level 3 Award page 89 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

90 89 SAFETY, HEALTH AND ENVIRONMENT FIRST AID QUALIFICATIONS First Aid at Work Requalification Level 3 Award Keeping first aid skills current and relevant to emergency situations NOW INCLUDING AUTOMATED EXTERNAL DEFIBRILLATOR (AED) Two Days Non- 11 September 30 October 11 December Course Code PET January 5 March 16 April 29 May 9 July 20 August This course is for qualified first aiders who are required to requalify within three years to retain the validity of their qualification, and to maintain the currency of their knowledge of changing approaches and techniques in delivering first aid. New developments and techniques in administering first aid Knowledge of how to deal with emergency situations Confidence in your ability to respond positively and calmly in an emergency Assessment Successful completion of practical and theory tests leads to retention of the First Aid at Work Award, valid for three years. Attendance to First Aid Skills - Annual Refreshers are recommended. First Aid Skills Annual Refresher page 90 Refresher; first aider role and responsibilities How to assess an incident Recognise and manage casualties who are: unresponsive, choking, bleeding, in shock Automated External Defibrillator (AED) use Managing a casualty with a minor injury Conducting a secondary survey Administering first aid to a casualty with: bone/muscle/joint injuries suspected head and spinal injuries chest injuries, burns and scalds eye injuries sudden poisoning and anaphylaxis a suspected major illness Please note, a reasonable standard of written and spoken English is required in order to pass the assessments. Emergency First Aid at Work Level 3 Award Learning the skills to support an emergency situation with confidence NOW INCLUDING AUTOMATED EXTERNAL DEFIBRILLATOR (AED) Non- 18 September 20 November Course Code PET January 19 March 21 May 23 July This course is ideal for individuals who have been tasked with covering first aid in a low risk environment or for supporting qualified first aid staff in response to a first aid situation. The basic principles of first aid Priorities in a response situation How to confidently deal with a casualty First Aid Skills Annual Refresher page 90 Role and responsibilities of the emergency first aider Assessing the incident Managing casualties in differing situations: unresponsive, breathing/not breathing, using an Automated External Defibrillator (AED) choking, shock and seizures, external bleeding Minor injuries Assessment Success completion of practical and theory tests leads to achievement of the Emergency First Aid at Work Award valid for three years. Attendance to annual First Aid Refreshers is recommended. Plkease note, a reasonable standard of written and spoken English is required in order to pass the assessments. Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

91 QUALIFICATIONS FIRST AID SAFETY, HEALTH AND ENVIRONMENT 90 Methods and techniques for dealing with emergency first aid situations are continually improving and evolving. Existing holders of a First Aid at Work or the Emergency First Aid at Work awards are advised to attend the annual refresher to align skills to current practice. Assessing the situation Administering first aid to a casualty who is unconscious/in seizure Cardiopulmonary resuscitation Administering first aid to a casualty in shock, wounded or bleeding First Aid Skills Annual Refresher Keeping pace with changes in administering First Aid New developments in the practical application of first aid Refreshed knowledge of core practice to increase confidence and build competence Half Day (am) Non October 8 January 9 April 9 July Course Code PET First Aid at Work Requalification Level 3 Award page 89 Emergency First Aid at Work Level 3 Award page 103 A great way to start the day Attend our popular Breakfast Briefings and still be at work in time to get the most out of the day. Breakfast rolls and hot drinks are served from 7.30am with the briefings starting at 8.15am. These excellent no-nonsense briefings offer clear guidance regarding safety, health and environmental management and the steps you can take to keep your systems in shape. Covering key risks in business, and highlighting the controls and measures you can put in place, these events provide a lively forum for debate and sharing good practice. Our team of safety professionals will be on hand, so you can be sure of some sound advice and guidance to your questions. Briefings Overview Briefing content is based upon topical subjects and legislative changes at the time. Here are some example topics covered at our briefings: Council Guidelines for Health and Safety, Corporate Manslaughter and Food Hygiene Offences Updates on ISO / ISO Updates on recent case law and legislation, guidance and best practice including first aid, lift truck operations and CDM Health and safety panel to answer your questions Networking opportunities Safety, Health and Environmental Update Breakfast Briefings Keep up to date with changes in legislation, updates to guidance and best practice, and network with your peers Half Day (am) Non- Course Code PET October 6 April All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

92 91 SAFETY, HEALTH AND ENVIRONMENT CCNSG QUALIFICATIONS CCNSG Safety Passport Your national standard passport to working safely on a construction site Two Days Non- 18 September 30 October 18 December Course Code PET * 189* 22 January 26 February 16 April 21 May 2 July 13 August To work on engineering construction sites you need to have attained the Engineering Construction Industry Training Board (ECITB) s industry recognised standard of health and safety knowledge. Vital principles of health and safety in engineering construction Obligations and procedures to follow to promote safety High risk issues; hazards and emergency procedures Assessment Successful assessment provides individuals with a CCNSG Safety Passport valid for three years. A one day renewal course must be taken within three months of the passport expiry date. Risk Assessment Confined space entry Excavations Permit to work systems Safe use of access equipment Working at heights Site transport Protecting the environment Fire Safety Personal hygiene Safe lifting and manual handling Safe systems of work Asbestos Hazardous substances Work equipment and lifting operations Electricity and isolation Hand-arm vibration Noise * Fee comprises 150 ECITB/CCNSG capped course fee plus the charge for a two-course lunch. CCNSG Safety Passport Renewal page 91 Controlling Contractors (incorporating CDM Regulations) page 96 CCNSG Safety Passport Renewal Renewing and retaining your passport to construction site safety Non This course is for individuals holding the CCNSG Passport who are due for renewal (three years from the original passport achievement date), and who need to retain a current CCNSG Safety Passport. Safety responsibilities and how to continue to work safely on site Updates on changes to legislation and working practices Refresher on practical hazard spotting techniques to reduce the potential for harm Legislation updates Root cause and impact of accidents Safe behaviours at work Point of work risk assessment (POWRA) Permits to work (PTW) RIDDOR Syndicate exercise: hazard spotting and job safety analysis Assessment This course is assessed by multiple choice question papers and syndicate exercises. 22 September 13 November 26 January 26 March 31 May 9 July Course Code PET * Fee comprises 110 ECITB/CCNSG capped course fee plus the charge for a two-course lunch. Controlling Contractors (incorporating CDM Regulations) page 96 IOSH Working Safely page 87 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

93 QUALIFICATIONS QUALSAFE SAFETY, HEALTH AND ENVIRONMENT 92 This course introduces the practical steps for conducting risk assessments, which works equally well for those new to risk assessments or those requiring a refresher in best practice. The legal backdrop; risks assessments and compliance with legislation Occupational, environmental and human factors influencing risks in the workplace Practical steps in how to undertake effective and appropriate risk assessments Assessment On satisfactory completion of the multiple choice question paper, delegates will receive a Level 2 Award (Qualsafe) certificate. Legal requirements for assessments Causes; fatalities, injuries, ill health Moral, legal and economic considerations Key terms; Accident, near miss, accident triangle Hazard, risk, risk assessment Risk control hierarchy Suitable and sufficient, competence Accident and ill health prevention The principles of risk assessment Legal requirements Simple process Occupational, environmental and human factors Methodology to prioritise risks Recording risk assessment and outcomes Principles of Risk Assessment Level 2 Award (RQF) Keeping your safety in focus and risk controls current NEW COURSE Non Start Dates February 7 August Course Code PET Principles of COSHH Level 2 Award (RQF) page 92 Fire Risk Assessment page 94 Display Screen Equipment (DSE) Assessor page 94 This course offers a solid foundation for those responsible for conducting risk assessments in environments where hazardous materials exists, to support the prevention of accidents or incidents that could harm employee wellbeing. The law relating to hazardous substances; employers and employees duties Risk assessment; why we do these and how to conduct them How to communicate and promote safe practice Assessment Subject to satisfactory completion of the multiple choice question paper, delegates will receive a Level 2 Award (Qualsafe) certificate demonstrating achievement Why and how risk assessments contribute to the safe use of hazardous substances Hazards and risk; recognising the difference Types of hazardous substances Impact/effects of exposure or release of hazardous substances How hazardous substances can enter the body The five step process of risk assessment Precautions and procedures properly controlled Control hierarchy; safe use, handling, storage, transportation and disposal of substances hazardous to health Reference points for identification and use of hazardous substances Dealing with an incident involving hazardous substances Principles of COSHH Level 2 Award (RQF) Reducing exposure and protecting health with COSHH NEW COURSE Non- Course Code PET September 12 February 2 July Fire Risk Assessment page 94 IOSH Working Safely page 87 Accident Investigation and Reporting page 98 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

94 93 SAFETY, HEALTH AND ENVIRONMENT E-LEARNING AND WEBINARS OPEN COURSES E-Learning and Webinars Safety, Health and Environment E-Learning On-line learning to offer easy access to developing knowledge and skills at a time to suit you Noise at Work Course Code PET Slips, Trips and Falls Course Code PET Dust and Ventilation Course Code PET Working at Height Course Code PET Accidents and Incidents Course Code PET Occupational Road Risk Course Code PET Lone Working Course Code PET Non Safety, Health and Environment Webinar Schedule Free, informative sessions to guide you in important health and safety issues Safety Essentials for Small Businesses Course Code PET Waste Management Course Code PET Principles of Risk Assessment Course Code PET Environmental Systems for Senior Managers Course Code PET Management of Health and Safety at Work Course Code PET October 27 April 30 November 29 May 20 December 29 June 31 January 25 July 28 February 31 August Non- FREE FREE 30 to 60 minutes Please note Webinars start at 9:15 am Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

95 OPEN COURSES SAFETY, HEALTH AND ENVIRONMENT 94 A significant number of working days are lost to sickness absence through musculoskeletal disorders each year. Staff designated with the responsibility for setting up work stations or conducting Display Screen Equipment (DSE) risk assessments will benefit from this practical course. Identifying hazards and risks in the use of display screens How to practically assess users and workstations Promoting good practice to contribute to employee wellbeing The legal perspective: The Management of Health and Safety at Work Regulations 1999 Display Screen Equipment Regulations 1992 Ergonomics; posture and breaks Equipment; mouse, keyboard, screen Environment; lighting, position The DSE risk assessment in practice Video and discussion Display Screen Equipment (DSE) Assessor Posture perfect; reducing sickness absence from head, neck, arms, wrists and back pain Half Day (am) Non November 9 February 18 May 17 August Principles of Risk Assessment Level 2 Award (RQF) page 92 IOSH Supervising Safely page 85 Course Code PET The law requires that fire risk assessments are conducted in the workplace. Understanding how to assess the risk and make recommendations is critical to your safety planning. This course is aimed at those new to fire risk assessment, and is an ideal introduction to the basic principles and steps required. Causes and contributors to fire in the workplace How to conduct fire risk assessments that reduce risks and increase safety Equipment and actions should a fire occur Understanding the risk and outcomes of fire The legal and moral position Chemistry of fire: fire triangle, chemical reactions causes and spread of fire Fire detection and warning systems Signage (types, location, size) Means of escape; defining and assessing Fire suppression systems; reducing the risk of spread Portable firefighting equipment; making escape Emergency lighting Conducting a fire risk assessment (suitable and sufficient) Fire Risk Assessment Assess the risk of fire and prevent a disaster Non- Course Code PET November 5 June NEBOSH National Certificate in Fire Safety and Risk Management page 83 Fire Wardens page 95 Principles of Risk Assessment Level 2 Award (RQF) page 92 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

96 95 SAFETY, HEALTH AND ENVIRONMENT OPEN COURSES Fire Wardens Quick and calm evacuation in a fire or emergency situation Half Day (am) Non- Course Code PET November 19 February 12 June 20 August Safe evacuation of premises in an emergency situation is vital to protecting people from potential harm. This course is designed for employees who are designated to react in a fire or emergency situation, and ensure that premises are evacuated quickly and safely and also to act as your eyes and ears in pointing out potential day-to-day risks that may hinder fire safety. Why fire wardens are essential to safety management (proactive and re-active) Establishing good practice; routine practice evacuations Effective management of a real fire situation Fire; the chemistry and spread Causes and classes of fire Heat/ignition sources Methods of fire extinction Fixed equipment Emergency escape; information and evacuation A fire warden s duties Reporting hazards and risks Training; drills, exercises and tests Practical experience; use of a fire extinguisher Assessment Delegates are given the opportunity of practical use of a fire extinguisher as part of this course. Fire Risk Assessment page 94 IOSH Working Safely page 87 Emergency First Aid at Work Level 3 Award page 89 Asbestos Awareness Understanding asbestos a danger to long term health and wellbeing Half Day (am) Non- Course Code PET November 11 May Over 4,000 deaths are attributed to asbestos related illness each year. Often hidden but easily disturbed, asbestos carries serious and wide reaching health implications. This course introduces managers, supervisors and staff, building maintenance, facilities managers and those responsible for contractors, to the regulations that apply for anyone coming into contact with asbestos. Where the risk of exposure to asbestos can exist What the Control of Asbestos Regulations 2012 requires The safe principles and practices that must be applied Regulations controlling working with asbestos What is asbestos? Health effects of exposure Where is it used? The duty to manage Protection against the risks Action to take if you discover asbestos Principles of Risk Assessment Level 2 Award (RQF) page 92 Controlling Contractors (incorporating CDM Regulations) page 96 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

97 OPEN COURSES SAFETY, HEALTH AND ENVIRONMENT 96 Many companies utilise contractors for specialist activities on site. This course presents the steps to be taken by those briefing and managing contractors, to promote compliance with Construction (Design and Management) Regulations 2015, which govern the legal compliance for commissioning construction works. Legal requirements; responsibilities of all parties, including duty holders in construction projects How to plan, communicate, consult, educate and engage contractors to promote compliance Monitoring and reviewing contractor performance What constitutes a contractor? Health and safety law and statutory duties Selecting and managing contractors in practice Planning; risk assessment, safe systems of work Steps; prior to, during and on completion General management duties applying to construction projects Additional duties; CDM Regulations Duties relating to health and safety on construction sites Liabilities, enforcement in respect of fire, transitional provisions Pre-construction information Construction phase plan Health and safety file Competence and training Controlling Contractors (incorporating CDM Regulations) Safeguarding the integrity of health and safety practices by contractors NEW COURSE Non- Start Dates IOSH Managing Safely page 86 NEBOSH National General Certificate in Occupational Health and Safety page 81 Course Code PET February 6 July An emergency situation at work could occur at any time that demands immediate and effective action to safeguard people, facilities and the surrounding environment. This course supports Emergency Response Teams (ERT s), responding to the immediacy of an emerging situation, and for dealing swiftly with the incident in compliance with relevant legislation and organisational policy. External factors; legal compliance and relevant legislation Human factors and behaviours in emergency situations How to deal with emergency situations Legislation setting the scene from a compliance perspective Health and Safety at Work Act 1974 Management of Health and Safety at Work Regulations 1999 Control of Substances Hazardous to Health 2002 Regulatory Reform (Fire Safety Order) 2005 Risk assessment Roles and responsibilities of the ERT Information, instruction, training and supervision Monitoring and health surveillance Dealing with incidents: Evacuation and spill response Recording, reporting and retention of records Coordination of activity between employees and agencies Emergency Response Team (ERT) Training Responding safely and effectively to an emergency situation NEW COURSE Non- 5 December 13 June Accident Investigation and Reporting page 98 Fire Risk Assessment page 94 Spills Risk Management page 100 Course Code PET All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

98 97 SAFETY, HEALTH AND ENVIRONMENT OPEN COURSES Stress Risk Management Create a positive strategy for reducing absence and ill-health due to work related stress NEW COURSE Non- Course Code PET December 18 June In 2015/16 stress accounted for 37% of all work related ill-health cases and 45% of all working days lost due to ill-health. Alongside sickness absence, work related stress is known to be linked with staff turnover and issues such as increased errors. This course is designed to help those who have a responsibility for individuals and their wellbeing in the workplace, and the ability to influence strategy and practice to reduce the likelihood and impact of stress. The main factors leading to work related stress Practical strategies to identify and manage situations An organisational approach to promoting wellbeing in the workplace Defining the meaning of the term work related stress Recognising the causes, signs and symptoms of stress Relevant legislation e.g. Health and Safety Law and Employment Law Ensuring a practical wellbeing strategy - The Management Standards: Step by step risk assessment approach Applying the Management Standards; demands, control, support, relationships, role and change Creation and implementation of organisational action plans Policy Focus groups IOSH Managing Safely page 86 Principles of Risk Assessment Level 2 Award (RQF) page 92 Conflict and Aggression Handling Protect yourself and others from situations when faced with confrontational behaviour NEW COURSE Non When dealing with people, from members of the public through to staff, situations can become inflamed, leading to conflict, aggression and potentially, physical reaction. This course is suited to those on the front line of customer facing situations, where anger or aggression can present itself. Why and how situations can escalate into a conflict situation Managing emotional responses to find resolutions and reduce the potential for aggression Strategies for handling situations should they escalate Conflict and aggression occurs; triggers and causes Identifying signs of emerging anger or aggression Practical techniques to reduce or diffuse situations How the law applies Principles of personal safety and conflict resolution in the work environment How to protect or remove yourself from potentially harmful situations Seeking support; the what if scenario 6 February 8 August Course Code PET Stress Risk Management page 97 Accident Investigation and Reporting page 98 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

99 OPEN COURSES SAFETY, HEALTH AND ENVIRONMENT 98 An accident is an unplanned event that someone will be required to thoroughly investigate, particularly where the accident or incident is reportable. Designed for anyone who will be involved in an investigative process, this course will demonstrate how to comply with legal requirements and support the improvement process to reduce costly accidents or incidents occurring in the future. What to do immediately after the accident or incident has occurred The practical and legally compliant reporting techniques that apply Informing future risk management and improvements to safety Incident and accident definition Accident statistics and costs The clear case for investigating and reporting Legal requirements Common and Statute Law Accident causation Accident investigation techniques RIDDOR 2013 and accident reporting Monitoring and reviewing performance Accident Investigation and Reporting Reduce costly accidents or incidents with effective investigations Non Start Dates January 11 July Course Code PET Principles of Risk Assessment Level 2 Award (RQF) page 92 Employee inclusion and consultation is proven to be an essential factor to improving health and safety in the workplace. This course offers a structured approach for those nominated as Safety Representatives in their role and responsibility to contribute to safety at work. Responsibilities and influence of the Safety Representative Health and safety legislation and its relationship with business and employee wellbeing How to deliver a positive impact on safety performance in business Introduction to relevant legislation Health and Safety Management systems The company safety policy Being the eyes and ears the Safety Representative role Consultation with employees Purpose of safety inspections, surveys and audits The importance of risk assessments Accident investigation The role of enforcement Hazard identification exercise and report Safety Awareness for Employee Representatives Your champions; the eyes and ears of your business in promoting positive safety behaviour Non November 16 March 10 July IOSH Working Safely page 87 Accident Investigation and Reporting page 98 Course Code PET All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

100 99 SAFETY, HEALTH AND ENVIRONMENT OPEN COURSES Manual Handling Train the Trainer Avoid the strain; reducing musculoskeletal disorders through training good handling techniques Two Days Non- Course Code PET October 13 February 19 June Musculoskeletal problems are just one impact where the cost to business is staggering. This course is designed to develop trainers who will be responsible for training others in manual handling techniques, in a group or one-toone situation, in best practice to reduce the potential for injury. The legal and health perspective of manual handling How to design and deliver practical manual handling training Assessing and promoting continual best practice Assessment Delegates will deliver a micro training session as part of this course for peer review and feedback. What constitutes manual handling How the human body works in relation to manual handling Types of injuries and accident rates Assessing the situation Manual Handling Operations Regulations 1992 Applying regulations and best practice Manual handling risk assessment Planning training delivery Training aids, communication and questioning Techniques to deliver confidently and with impact Preparing to instruct Evaluating and assessing Micro training sessions Principles of Risk Assessment Level 2 Award (RQF) page 92 IOSH Working Safely page 87 Manual Handling Awareness Protecting the backbone of your business Half Day (am) Non- Course Code PET October 23 February 20 April 27 July Unsafe practice when moving or handling heavy or large items in the workplace can lead to injury resulting in long term health problems and absenteeism from work. This half day course is ideally suited to anyone who carries out tasks involving lifting or moving, and is relevant for those supervising manual handling operations so that they can guide in best practice and reduce the potential for incidents or accidents. Principles of good manual handling following safe systems of work Handling equipment and its application in supporting good lifting and moving techniques Recognising hazards and their potential danger and consequences What constitutes manual handling How the human body works in relation to manual handling Types of injuries and accident rates Assessing the task and situation; selecting the right method Applying regulations and best practice Manual Handling Operations Regulations 1992 Manual Handling Train the Trainer page 99 Principles of Risk Assessment Level 2 Award (RQF) page 92 IOSH Working Safely page 87 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

101 OPEN COURSES SAFETY, HEALTH AND ENVIRONMENT 100 Spills and their after-effects can cause multiple health, safety and environmental problems resulting in harm to people, premises and the environment, all of which are costly to employers. This course is designed for those who hold responsibility for dealing with spillages and introduces practical approaches for managing spill situations. The importance of prompt action in the event of a spillage Relevant legislation Effective management of a spillage and disposal of hazardous waste Why it is important to deal with spills promptly and efficiently i.e. ethical, financial and legal reasons Legislation relating to spillages i.e. Health and Safety, Fire and Environmental legislation The hazards associated with materials that might be spilt Sources of information, including the Globally Harmonised System (GHS), Labelling and Packaging of Substances and Mixtures Regulations How to safely and effectively contain and clean-up spillages Correct and safe disposal of hazardous waste including reference to the European Waste Catalogue How to assess and manage large scale spillages Spills Risk Management Swift action in responding safely and effectively to a spillage NEW COURSE Non- 28 November 13 April Course Code PET IOSH Managing Safely page 86 Principles of COSHH Level 2 Award (RQF) page 92 In a supply chain environment, there is increasing pressure from customers for businesses to demonstrate their commitment to managing their environmental impact. Specifically aimed at decision makers informing the business strategy, this course will provide the basis to evaluate resource implications prior to making a firm commitment to working towards ISO 14001:2015. The main elements of an ISO 14001:2015 Environmental System Sustainability; risk and opportunity Creating purposeful connectivity between strategy and operations The environmental context how legislation has evolved and from where/why Environmental impact and evaluation Understanding standards and legislative compliance Example case study: conducting a systems audit Review of the case study; categorising non-compliance The assessment process Sources of support and information Looking to the future; changes to the standard ISO 14001: An Introduction First steps towards developing your business strategy for sustainability with ISO Non- Course Code PET December 7 June NEBOSH Certificate in Environmental Management page 84 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

102 101 SAFETY, HEALTH AND ENVIRONMENT OPEN COURSES Warehouse Safety Essentials Promoting responsible warehouse safety in practice NEW COURSE Two Days Non- Course Code PET September 20 March This one day course is designed for managers and supervisors with health and safety responsibilities working in a warehouse, storage or distribution centre. The risks and hazards of the warehouse environment Legislation influencing and promoting safe warehouse operations How to promote safety through vehicle/pedestrian segregation Assessment Delegates will deliver a micro training session as part of this course for peer review and feedback. The legislative requirements for regular racking inspections The types, frequency, what to check and records of inspection Best practice and training regarding hand pallet trucks Principles of good manual handling practice Manual Handling Operations Regulations 1992 What to do in the event of an accident Legal compliance; reporting following an accident (RIDDOR 2013 and HSE) Slips, trips and falls; cause and avoidance, including good housekeeping Risks of vehicles and pedestrians in the same environment Prevention; segregating vehicles and pedestrians Encouraging safe working practices IOSH Managing Safely page 86 Spills Risk Management page 100 Accident Investigation and Reporting page 98 ISO An Introduction The new International Standard in Occupational Health and Safety Non- Start Dates June Course Code PET The stated purpose of ISO is to enable an organisation to proactively improve its Occupational Health and Safety performance in preventing injury and illhealth. ISO places more emphasis on risk management and ongoing assessment of risks and opportunities to prevent, or reduce, undesired effects. This course is ideally suited to those responsible for informing strategy and leading ISO recognition, as it explores the structure and content of the new international standard. Evolution of occupational health and safety management systems ISO structure and content Readiness and transition Background to the evolution of occupational health and safety management systems Introduction to HSG65 High level management structure Overview of ISO requirements Performance evaluation Transition from previous standards NEBOSH National General Certificate in Occupational Health and Safety page 81 IOSH Safety for Executives and Directors page 86 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

103 OPEN COURSES SAFETY, HEALTH AND ENVIRONMENT 102 The Work at Height Regulations 2005 require employers to carry out a risk assessment where there is potential for a fall, above, at or below ground level. This course provides sound guidance to those who may be required to work at height, manage others working at height or required to conduct risk assessments, with the knowledge and understanding of the risks and controls to reduce the potential for harm. The consequences of working at height in an unsafe manner Basic safety principles of working at height Good safety principles to protect themselves and others from harm The Work at Height Regulations 2005 Selection of work equipment Ladder safety Stepladders - care and maintenance Mobile access towers - basic guidance Working platforms Fragile surfaces Falling objects Planning and inspections Working on roofs The last line of defence - fall arrest/restraint Working at Heights A head for heights and a mind for safety Half Day (am) Non- Course Code PET September 19 March Safety Harness and Fall Arrest page 102 Controlling Contractors (incorporating CDM Regulations) page 96 IOSH Working Safely page 87 Falls from roofs or heights where workers are left with life changing injuries or worse, invariably grab headline attention particularly when prosecution and fines follow. This course is designed for those involved in working at height and who need to be familiar with fall arrest equipment, offering a good education as to the risks involved to those who are responsible for managing people working at height. The risks when working at heights Use of equipment; prior to and during working at heights What to do in the event of an incident; rescue procedures Understanding the risks The Work at Height Regulations Harnesses and lanyards; the right type for the task Pre-use equipment checks Practical assessment on fitting and anchorage End of shift checks Correct storage Rescue procedures Safety Harness and Fall Arrest Avoiding the costly downward journey to injury and harm Half Day (am) Non- Course Code PET October 3 April Controlling Contractors (incorporating CDM Regulations) page 96 IOSH Supervising Safely page 85 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

104 103 SAFETY, HEALTH AND ENVIRONMENT OPEN COURSES Racking Safety Awareness Racking inspections - the towering strength in your materials storage Half Day (am) Non- 16 October 23 April Storage racking must be maintained through regular inspection enabling damage and risks to be assessed and corrective actions to be taken. This course is ideal for lift truck operators, supervisors or managers of warehousing environments, or those required to complete risk assessments and safety inspections of racking. Requirements for inspecting racking Responsibilities for the safety of racking Managing racking related risks within the workplace Racking inspection legislation Types of inspection Inspection frequency and records Differing storage systems requirements Ancillary equipment Responsibilities; supplier and end user Different levels of risk and how to manage the risk What to look for during the inspection Loading configurations Action points and corrective measures Course Code PET IOSH Working Safely page 87 Manual Handling Awareness page 99 Principles of Risk Assessment Level 2 Award (RQF) page 92 Portable Appliance Testing (PAT) Practical testing skills to support your appliance monitoring Half Day (am) Non- 7 September 8 December March 8 June Portable Appliance Testing (PAT) is an essential part of electrical work equipment safety and it makes good business sense to have a scheduled approach to inspection and testing of work equipment. This course offers the knowledge and practical skills for people tasked with conducting Portable Appliance Testing. How to carry out practical testing and assessments Use equipment safely and maintain effective records of testing Support preventative measures to reduce the risk posed by work equipment Safety working with electrical equipment Legal aspects that apply Roles and responsibilities Introduction to the test equipment User checks and visual inspections Practical exercises in the use of testing equipment Keeping records Course Code PET Principles of Risk Assessment Level 2 Award (RQF) page 92 IOSH Working Safely page 87 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

105 COMPANY SPONSORED OPTIONS SAFETY, HEALTH AND ENVIRONMENT 104 Managing Safely The IOSH Managing Safely course is a popular choice in educating managers in their role and responsibility towards managing safety. Our tailored option is the perfect solution in providing flexible dates to suit your business. Fire Safety One of our top tailored courses combines elements of fire wardens, risk assessment and use of extinguishers into one event. This enables us to deliver multiple sessions in a day, contextualising the facilities or type of operation at the customer s premises and focusing on key relevant risks. Control of Substances Hazardous to Health (COSHH) Hazardous substances present a real and significant risk. The practical management of such items under the Control of Substances Hazardous to Health (COSHH) regulations is proving an in demand topic. We can deliver short sessions (tool box talks), through to a more in depth appreciation of practical steps in risk assessment, incorporating the Qualsafe endorsement. Emergency Response (First Aid) Every business needs to consider their first aid provision as part of their risk assessment process. Our Qualsafe accredited courses is hugely popular; however, you can opt for a non-accredited version that brings elements of the range of courses we offer into one course. This is a great option for increasing awareness and in underpinning emergency responsiveness in the workplace. Confined Space More and more, businesses are seeking training to support people working in confined spaces, from underground tunnels through to cleaning out silos and vessels, to ensure that the dangers are understood and where necessary, they have the knowledge of how to evacuate casualties should an incident occur. As a practical based course, thi trading can be tailored but is held on site at PETA facilities. The sponsored course approach If you can t find what you are seeking, call us. We have a wealth of expertise ready to respond to your needs. Some other top topics include: Spills Risk Training Asbestos Awareness Managing Contractors Automated External Defibrillator (AED) Safety Awareness for Employee Representatives Emergency Response Team Noise Awareness Fundamentals of Food Hygiene Company Sponsored Options We recognise the importance of providing the right training solution. We can take any of the courses listed in our directory and adapt these to suit offering the following benefits to you: Content aligned to your needs Bite size sessions through to full day courses Delivery (evening and weekends) to fit your timetable Options to brand the course with your preferred title The courses listed here are some of the most in demand as company sponsored events but are just a snapshot of what we can offer. For more information or an informal discussion, please contact us. Our experts are on hand to guide and advise the best solution for your business. Please contact us to discuss your requirements. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

106 105 SAFETY, HEALTH AND ENVIRONMENT ADVISORY AND CONSULTANCY SERVICES Advisory and Consultancy Services Balancing legal compliance with every day issues can be a challenge for any business. Changing legislation compounded by limited time being available to revise policy and practice can leave your health, safety and environmental systems falling short of what your business requires. We offer a range of practical support services that can be accessed on a long-term or shortterm basis either as part of a project or as ad-hoc support. The following shows the most popular areas of support requested. Safety Health Check A brief two hour service offering a starting point towards improving health and safety systems. Systems Audits Reviewing operational effectiveness on a plan, do, act, check model, identifying health and safety gaps and highlighting improvement opportunities leading to action plan for development. Safety Inspections Drilling down on specific activities, equipment or areas and defining the risks and measures required to raise health and safety practice. Risk Assessments (e.g. COSHH, Fire) Conducting new or reviewing existing risk assessments to ensure they remain compliant and relevant to the activities being conducted. Safe Systems of Work, Policy and Procedures Developing your management systems to raise standards and support your internal and external strategies, (e.g. achieving OHSAS or ISO 14001certification.) Induction, Tool Box Talks and Briefings Delivering training and updates to new or existing employees to educate and inform as to your health, safety and environmental practice. Conducting Incident and Accident Investigation Exploring how as a business you can reduce waste and costs and maintain compliance with environmental legislation. Auditing Waste Management and Compliance A brief two hour service offering a starting point towards improving health and safety systems enquire@peta.co.uk

107 ADVISORY AND CONSULTANCY SERVICES SAFETY, HEALTH AND ENVIRONMENT 106 Safety Advisory Services Service Options NEW SERVICE Silver, Gold or Platinum Annual Safety Support contract Offering three annual contract options, our Silver, Gold or Platinum service enables you to select the level of support to meet your needs. Very competitively priced (due to discounts on the volume of hours per service options), each package combines a set of deliverables conducted over 8, 12 or 18 days per year: Initial gap analysis Health and safety policy/arrangements review Review of risk assessments A series of scheduled visits to conduct a range of health and safety related actions Briefings and/or tool box talks Open course discount voucher(s) Free attendance to breakfast briefings at PETA (1 or 2 places) Our dedicated safety professionals are on hand to provide the support you need, when you need it. Our services are tailored to deliver handson support in everyday health, safety and environmental issues and offer: A dedicated resource focused on a specific task with no distractions Cost effective and flexible delivery A results driven service with clear objectives defined right from the start Our commitment is to deliver a service that cuts through the red tape that often brings confusion, misinterpretation and leads to valuable time to being wasted. Silver Gold Non- Non- from 60 per hour from 71 per hour from 55 per hour from 65 per hour Our goal is to promote the value of good health, safety and environmental management, guiding you and your employees towards implementing steps that add value to your business and employee wellbeing. Platinum Ad-hoc Support Non- from 50 per hour from 59 per hour What do you do when something occurs such as an incident or inspection and you need some extra support for a short time? A PETA Safety Adviser is the answer as the service is extremely flexible, offering short notice and hourly charged with a minimum of 2 hours An initial consultation meeting with a dedicated safety professional will allow them the opportunity to recommend and match your needs to the most appropriate service listed here. Please note - all of the package prices exclude tutor travel and accommodation where applicable. Please contact us to discuss your requirements. Non- from 75 per hour from 89 per hour Consultancy Project There are occasions when a project arises and the resources are simply not available for the successful completion in-house and this is where one of our safety advisers can undertake the project for, or with, you. Non- from 656 per day from 772 per day enquire@peta.co.uk

108 107 LIFT TRUCK AND MECHANICAL HANDLING 107 OPEN COURSES Lift Truck and Mechanical Handling Qualifications Page 108 Open Courses Page 113 Company Sponsored Options Page 114 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

109 QUALIFICATIONS LIFT TRUCK AND MECHANICAL HANDLING 108 Accredited Lift Truck Training Counterbalance or Reach The Independent Training Standards Scheme and Register (ITSSAR) offers accreditation to training instructors and organisations supplying industrial truck and construction training services to industry. ITSSAR is approved and listed as an accrediting organisation by the Accrediting Bodies Association (ABA). The Accrediting Bodies Association (ABA) recognise National Plant Operators Registration Scheme (NPORS) as a competent organisation to accredit, monitor and train Instructors/ Training Providers to deliver operator training and testing. Having the flexibility to switch between reach and counterbalance trucks can be an invaluable asset in business. This course is designed for experienced operators who need to develop the skills and competence to switch between the two types of truck. The key differences between the safe operation of counterbalance and reach trucks Operate either truck in a safe and efficient manner Apply the Operators Safety Code and be aware of their legal responsibilities under the Health and Safety at Work etc. Act Introduction to the lift truck Operators user checks Recording the defects Lift truck stability Operators Safety Code Basic driving skills - operator practice Operating practice, including stacking and de-stacking in varying conditions Assessment Our courses are accredited by ITSSAR and/or NPORS. The conversion course will cover the basic operating skills required by the HSE and makes the transition between the two types of truck a smooth and safe process. To achieve a full certificate, delegates must pass all theory papers and practical assessments. Counterbalance or Reach Conversion Creating flexibility and adaptability to operators capabilities Two Days Non- 17 October 9 April Course Code Counte rbalance : PET Reach: PET Racking Safety Awareness page 103 Manual Handling Awareness page 99 IOSH Working Safely page 87 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

110 109 LIFT TRUCK AND MECHANICAL HANDLING QUALIFICATIONS Lift Truck Novice, Experienced and Refresher Operate a lift truck in a safe and efficient manner Systematically carry out lift truck user checks Carry out loading, unloading, stacking and de-stacking procedures correctly Novice The Health and Safety Executive (HSE) recommends that lift truck operators are trained to a nationally recognised standard by an accredited training provider. This course is for new operators of lift truck equipment (specifically counterbalance trucks), holding no or limited, prior experience of operating this type of equipment. Experienced Legislation and the Operators Safety Code Lift truck stability and weight assessment Introduction to the lift truck: Operator user checks Recording the defects Developing driving skills: Operator practice Start, stop and manoeuvring Operation of hydraulic controls Stack and de-stack procedures Stacking and de-stacking of pallets in varying conditions Assessment Our courses are accredited by ITSSAR and/or NPORS. To achieve a full certificate, delegates must pass all theory papers and practical assessments to a nationally recognised standard. For operators who already have 6 months experience or more in operating lift trucks, this course is designed to build on that practical experience, through providing the knowledge and legislative context for operating equipment in compliance with regulations and best practice. Refresher 578 Lift truck operators already holding a current certificate of competence and need to refresh their skills within a 3-5 year period, in accordance with the HSE s Approved Code of Practice and Guidance L117. This course is designed to provide a refresher and update on current methods and legislation related to safe practice. Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

111 QUALIFICATIONS LIFT TRUCK AND MECHANICAL HANDLING 110 Counterbalance Novice Course Code PET Start Dates September 24 October 4 December 8 January 5 February 5 March 16 April 14 May 11 June 2 July 13 August Three to Five Days Non Experienced Course Code PET Start Dates October 18 July Two to Four Days Non Refresher Course Code PET Start Dates September 20 October 6 November 8 December 19 January 16 February 26 March 6 April 11 May 22 June 9 July 10 August Non Reach Novice Course Code PET Start Dates January 20 August Three to Five Days Non Experienced Course Code PET Start Dates March Two to Four Days Non Refresher Course Code PET Start Dates October 15 November 11 December 12 February 5 April 8 June 9 August Non All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

112 111 LIFT TRUCK AND MECHANICAL HANDLING QUALIFICATIONS ITSSAR Lift Truck Instructor - Novice Developing the skills to train other operators in safe and industry recognised standards Ten Days Non- Course Code PET November 16 July 1,850 2,177 ITSSAR Lift Truck Instructor - Requalification Maintaining the competence to train others in the correct and safe operation of lift trucks Larger organisations may have a number of lift truck operators and at times, it makes sense to consider having an in-house capability to train lift truck operators. This accredited course is designed to instil solid principles of practical and theory based training and is offered at two levels; a full Instructors course (10 days), for those new to instructing others and a re-qualification course (3-5 days dependent on the number of participants) for existing Instructors who must demonstrate they remain competent to instruct to current standards. This course complies with the recommendations of the Health and Safety Executive s Approved Code of Practice and Guidance for rider operated lift trucks operator training and safe use (L117). Be able to demonstrate their ability to plan and prepare practical instruction to a minimum standard Construct, conduct and objectively mark a practical test of operators ability to the HSE standard Corrective tuition and driver safety test Practical test Legislation in context Basic principles and role of the Instructor Principles of instruction Simple skills analysis Classroom demonstration and administration Daily safety checks and operating practice Truck familiarisation Operating and corrective tuition Guided preparation for a practical lesson plan Deliver practical lesson plan to a trainee Feedback on strengths and weaknesses Introduction to the test Guidance throughout on all aspects of practical lesson preparation, use of marking sheets, practical test and certification of operators Assessment Participants will be required to conduct a role playing scenario as the instructor/examiner, practicing both practical and theoretical lesson formats, examining operators to a pre-determined level of competence. In addition, they will have undergone appropriate theoretical and practical tests of basic skills and knowledge as both operator and instructor/ examiner, as endorsed by the appropriate accrediting bodies. Three or Five Days Non ,082 Please note Delegates must hold a valid accredited operator s certificate dated within the last 6 months, and have at least 12 months operating experience. 27 November 23 July Course Code PET Presentation Skills page 19 Microsoft PowerPoint Introduction page 60 IOSH Supervising Safely page 85 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

113 QUALIFICATIONS LIFT TRUCK AND MECHANICAL HANDLING 112 Larger organisations may have a number of lift truck operators and, at times, it makes sense to consider having the in-house capability to train lift truck operators and to manage lift truck operations. This five day, cost-effective PETA course is designed to instil solid principles of practical and theory based training. How to plan and prepare practical instruction to a minimum standard Construct, conduct and objectively mark a practical test of operators ability to the HSE standard Corrective tuition and driver safety test Practical test Legislation Basic principles and role of the instructor Principles of instruction Simple skills analysis Classroom demonstration and administration Daily safety checks and operating practice Truck familiarisation Operating and corrective tuition Guided preparation for a practical lesson plan Deliver practical lesson plan to a trainee Feedback on strengths and weaknesses Introduction to the practical test Guidance throughout on all aspects of practical lesson preparation, use of marking sheets, practical test and certification of operators Instructional Techniques for Mechanical Handling Equipment Train your operators to train others This course complies with the recommendations of the Health and Safety Executive (HSE) s Approved Code of Practice and Guidance for rider-operated lift trucks, operator training and safe use (L117). Assessment Participants will be required to conduct a role playing scenario as the instructor/examiner, covering both practical and theory lesson formats, examining operators to a pre-determined level of competence. In addition they will have undergone appropriate theoretical and practical tests of basic skills and knowledge as both operator and instructor/examiner. Start Dates Five Days Non- Dates are available upon request Course Code PET ,015 Qualification available Successful candidates will be certificated by PETA, valid for three years. Presentation Skills page 19 Microsoft PowerPoint Introduction page 60 IOSH Working Safely page 87 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

114 113 LIFT TRUCK AND MECHANICAL HANDLING OPEN COURSES Managing Lift Truck Operations Promoting safe practice through building logistics operational leaders confidence NEW COURSE Half Day (am) Non- Course Code PET February 8 August All too often businesses invest in training their lift truck operators, but overlook training their Supervisors and Managers as to how to manage materials handling operations. This oversight can lead to product and property damage and the risk of injury to plant operators and pedestrians. This course is designed to give those with the responsibility for lift truck operations and operators an understanding of their statutory responsibilities with regard to managing operations within their working environment. Understand their responsibilities in accordance with health and safety legislation Recognise the importance of leading best practice in lift truck operations Recognise potential hazards and preventative approaches to improved health and safety management Please note Specific attention will be given to ensure where lift truck operators drive infrequently, supervisors and managers extend the necessary support to ensure operators are confident in doing what is asked of them. The other key consideration is ensuring log books are seen by supervisors and actioned as appropriate. Introduction to course Hazards associated with lift truck equipment Types of accidents that occur Truck stability safe working loads Approved Code of Practice PUWER and LOLER Inspections of workplace Practical fault finding Racking Safety Awareness page 103 Manual Handling Awareness page 99 IOSH Working Safely page 87 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

115 COMPANY SPONSORED OPTIONS LIFT TRUCK AND MECHANICAL HANDLING 114 Pedestrian Palletiser Delivered as a half day course for groups of up to six delegates, this practical course offers the basis for educating and installing best practice into operating pedestrian palletisers safely and efficiently, including hazards and safety techniques, operation and loading of the palletiser; steering, stacking and de-stacking Slinger/Signaller Where work involves the occasional use of slinging and lifting equipment, this course aligns to the Lifting Operations and Lifting Equipment Regulations (LOLER) 1998 and will cover the basic skills and techniques associated with slinging and lifting including the legal, technical and safe working procedures associated with wires, ropes, spreader beams and a variety of lifting appliances. Overhead Crane This course offers experienced operators accredited training that covers the general hazards of working with cranes, inspection of equipment, ropes, chains, accessories and signalling, slinging methods and exercises and the safety implications of operating overhead cranes and operating safe systems of work. Scissor Lift/MEWP Scissor lift training is designed for anyone who needs to be able to operate a scissor lift or mobile elevated work platform (MEWP). Using real equipment, this course will develop operators knowledge and practical skills in conducting inspection checks, using correct personal protective equipment, codes of practice, the legal position and combine theory with practical exercises. Company Sponsored Options PETA is able to provide bespoke learning and development solutions to match your business requirements. These company sponsored options are designed specifically for your organisation, enabling you to maximise your training budget providing a greater return on investment. The examples provided are just a snapshot of what we are able to provide. Please contact us to discuss your requirements. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

116 115 LIFT TRUCK AND MECHANICAL HANDLING COMPANY SPONSORED OPTIONS Company Sponsored Options (continued) PETA is able to provide bespoke learning and development solutions to match your business requirements. These company sponsored options are designed specifically for your organisation, enabling you to maximise your training budget providing a greater return on investment. The examples provided are just a snapshot of what we are able to provide. Please contact us to discuss your requirements. Cherry Picker The Cherry Picker enables working at height quickly and safely. This course gives delegates the understanding of the equipment and covers the various safety risks involved promoting use of equipment to industry standards and codes of practice. 360 Excavator (digger) 360 Excavator training trains delegates to operate equipment and carry out trenching and backfilling including safe practice when travelling to and from sites. It incorporates factors which will affect the stability of the wheels, awareness of pre-loading checks and loading operations and end of shift parking of the vehicle. Vehicle/Plant Marshall Where there is a requirement to guide vehicles safely when operating on site (such as commercial vehicles delivering and collecting materials/equipment), it is a legal requirement that a Vehicle/Plant Marshall (often called Banksman) is on site to carry out this task. Our course introduces best practice in vehicle management, how to use correct hand signalling as by the regulations, how to communicate with the driver and safety aspects when the vehicle is stationary such as using chocks when parked at loading bays enquire@peta.co.uk

117 OPEN COURSES ENGINEERING SKILLS Engineering Skills Qualifications Page 117 Open Courses Page 121 All our courses can be tailored to suit you... Ask us

118 117 ENGINEERING SKILLS QUALIFICATIONS 17th Edition - Level 3 Award in Requirements for Electrical Installation BS7671 June 2008 (2015) The latest 17th Edition Wiring Regulations course is a MUST for all Electrical Installers Four Days, plus Half Day assessment exam Non- Course Code PET October 9 April 21 May This qualification is aimed at personnel involved in the electro technical sector such as electricians, designers and inspectors who wish to update their knowledge to the IET Wiring Regulations 17th Edition incorporating amendment Three (2015). A good understanding of the latest 17th Edition wiring regulations including all the latest amendments The key regulations that you will find in day to day installations, as well as understanding how to reference your regulations book for the more obscure ones The Course covers the full content of BS7671 to include: IET Wiring Regulations 17th Edition incorporating amendment Three (2015) Introduction to parts 1 7 Introduction to appendices 1 16 Relationship between other statutory regulation to cover design, erection and verification of electrical installations also additions and alterations to existing installations Question and answer sessions Mock question papers Final on-line exam (Morning, Day 5) Assessment The assessment is a 60 question, multiple-choice, online exam lasting 2 hours. You will gain a qualification which is accredited by EAL awarding body at Level 3. The qualification is recognised by industry, and was developed in conjunction with the NICEIC, ECA and Summit Skills; the sector skills council for building service engineering. PAT Testing - EAL Level 3 Award In the In-Service Inspection and Testing Of Electrical Equipment (PAT)(QCF) page 118 Level 3 EAL Inspection and Testing Initial Verification of Electrical Installations page 119 Level 3 EAL Periodic Inspection, Testing and Condition Reporting of Electrical Installations page 120 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

119 QUALIFICATIONS ENGINEERING SKILLS 118 This qualification is aimed at those who need to carry out formal visual inspection, and inspection and testing of electrical equipment. This course is also suitable for those who wish to pursue a career in the electro technical/building service sector as well as electricians. Conduct formal visual inspections of electrical equipment Carry out the inspection and testing of electrical equipment Control the management of electrical equipment and records Introduction to The Code of Practice (4th Edition) Inspection and Testing of Electrical Equipment. Relationship between other statutory regulations Question and answer sessions Mock question papers Demonstration of how to use test equipment Practice using test equipment Practical practice Completing documentation Final on-line exam (Morning, Day 3) Practical assessment (Afternoon, Day 3) Assessment The assessment is a 60 question, multiple-choice, 2 hour online exam. A marked practical task You MUST pass both the assessments to achieve the qualification Please note You will require your own copy of the IET Code of Practice for In-service Inspection and Testing of Electrical Equipment. You will gain a QCF qualification which is accredited by EAL awarding body at level three. The qualification is recognised by industry and was developed in conjunction with the NICEIC, ECA and Summit skills; the sector skills council for building service engineering. PAT Testing - EAL Level 3 Award in the In-Service Inspection and Testing of Electrical Equipment (PAT)(QCF) Can you afford not to have a staff member fully trained in PAT testing? Three Day Block Non- Course Code PET October 26 March 4 June 17th Edition - Level 3 Award In Requirements for Electrical Installation BS7671 June 2008 (2015) page 117 Introduction to Basic Electrical Installation page 121 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

120 119 ENGINEERING SKILLS QUALIFICATIONS Level 3 EAL Inspection and Testing Initial Verification of Electrical Installations For the safe use of electrical systems and equipment in domestic, commercial and industrial locations NEW COURSE Four and a Half Days Non- Course Code PET October 9 April 21 May This course is designed for experienced electrical installers who are not competent in testing. This will teach you how to initially test electrical installations for safe use. Safely isolate circuits and systems Understand electrical regulations in accordance with the Electrical at Work Regulations (EWR) Be competent in electrical inspecting and testing Completing the safe isolation of electrical circuits and installations Requirements for initial verification of electrical installations Completing the periodic inspection of electrical installations Completing the inspection of electrical installations prior to their being placed in service Requirements for the safe testing and commissioning of electrical installations. Requirements for testing before circuits are energised Completion of electrical installation certificates and associated documentation. Confirm safety of system and equipment prior to completion of inspection, testing and commissioning. Carry out inspection and tests of electrical installations prior to them being placed into service. Be able to commission electrotechnical systems and equipment Assessment An on-screen examination and centre marked practical assessments. 17th Edition - Level 3 Award In Requirements for Electrical Installation BS7671 June 2008 (2015) page 117 Level 3 EAL Periodic Inspection, Testing and Condition Reporting of Electrical Installations page 120 PAT Testing - EAL Level 3 Award In the In-Service Inspection and Testing Of Electrical Equipment (PAT)(QCF) page 118 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

121 QUALIFICATIONS ENGINEERING SKILLS 120 This course is for those who already hold a certificate in electrical inspecting and testing, who are additionally required to carry out periodic inspections and conditioning reports. Safely isolate circuits and systems Understand electrical regulations in accordance with Electrical at Work Regulations (EWR) Be competent in electrical inspecting and reporting Completing the safe isolation of electrical circuits and installations Inspecting, testing and recording the condition of electrical installations Completing the periodic inspection of electrical installations Differences between periodic inspection and initial verification Safe testing of electrical installations which have been placed in service Testing before circuits are energised Testing energised installations Understand and interpret test results Completion of electrical installation condition reports and associated documentation Confirm safety of system and equipment prior to completion of inspection and testing Be able to test electrical installations in service Produce a condition report with recorded observations and classifications Assessment This unit has a maximum of two onscreen examinations dependent on prior qualifications and two centre marked practical assessments. Level 3 EAL Periodic Inspection, Testing and Condition Reporting of Electrical Installations To allow the continued safe use of electrical systems and equipment in domestic, commercial and industrial locations NEW COURSE Four and Half Days Non November 30 April 25 June Course Code PET th Edition - Level 3 Award In Requirements for Electrical Installation BS7671 June 2008 (2015) page 117 PAT Testing - EAL Level 3 Award In the In-Service Inspection and Testing Of Electrical Equipment (PAT)(QCF) page 118 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

122 121 ENGINEERING SKILLS OPEN COURSES Introduction to Basic Electrical Installation Ideal for anyone wanting a stepping stone into the electrical installation industry Four and a Half Days Non- Course Code PET November 12 March 9 July This course will give you a basic working knowledge of the principles of electrical engineering and will also cover safe working practices. Understand the basic electrical principles and how they apply in electrical circuits How to work safely and competently with electrical equipment Appreciate operating techniques and recognise various symbols and icons which are important to understand Practical application - wire an intermediate lighting circuit, a ring main circuit, a motor control circuit and wiring of junction boxes and terminals Electricity at Work Regulations 1989 Introduction to 17th Edition Electrical safety, safe system of work and permit to work Ohms law, relationship between voltage, current and resistance and basic electrical calculations AC Generation and Transformer Principles AC Starters - theory of operation Protection devices including fuses, MCBs, RCDs and RCCBs Understanding simple electrical drawings and simple circuit diagrams Identification and use of a range of electrical cables Electrical systems testing continuity, polarity, insulation resistance Measurement of voltage, current and resistance Basic electrical fault diagnosis Earthing, bonding, insulation of electrical circuits Basic Soldering page th Edition - Level 3 Award In Requirements for Electrical Installation BS7671 June 2008 (2015) page 117 PAT Testing - EAL Level 3 Award In the In-Service Inspection and Testing Of Electrical Equipment (PAT)(QCF) page 118 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

123 OPEN COURSES ENGINEERING SKILLS 122 Mills are highly technical and require specialist training. This course is extremely safety-focused and will enable you to operate to a high standard of safety. Set, test, control and adjust all the machine elements Produce horizontal, vertical and angled faces, closed and open slots Chamfer and drill to a competent standard Machine safety and guarding Understanding of machine controls Use of measuring equipment i.e. verniers, micrometers and dial test indicators Work holding devices Basic cutting tool identification and setting Reading and interpretation of engineering drawings Understanding and calculation of speeds and feeds Clocking in of machine vices or other work holding devices Basic milling operations producing horizontal, vertical and angled faces, closed and open slots, chamfering and drilling Drilling, reaming and threading Understanding and using digital readouts (DROs) Introduction to Milling If you have a Mill on your premises then this course can make it earn for you Four and a Half days Non- Course Code PET , October 3 April 11 June Introduction to Turning page 122 First Aid at Work - Level 3 Award page 88 IOSH Working Safely page 87 Lathes are highly technical and require specialist training. This course is extremely safetyfocused and will enable you to operate to a high standard of safety. Attending this course will enable you to operate the machinery effectively and safely. Use digital readouts, dials, calculate speeds and feeds Use of automatic feeds and understand machine axis Use tailstock and compound slide Use attachments and precision techniques Machine safety and guarding How to read and use measuring tools How to use feeds and speeds Tail-stock and running centre drilling, reaming and threading Precision techniques of turning diameters and boring holes Understanding drawings Facing/Parting off Machining shoulders and chamfers Basic cutting tool identification and setting Machining angles using compound slide Understanding and using digital readouts (DROs) Introduction to Turning If you have a Lathe on your premises then this course could make it earn for you Four and a Half days Non ,024 9 October 26 March 4 June Course Code PET Introduction to Milling page 122 First Aid at Work - Level 3 Award page 89 IOSH Working Safely page 87 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

124 123 ENGINEERING SKILLS OPEN COURSES Basic Soldering A great starter course, as a poorly executed solder joint is potentially the weakest part of any product Non- 24 October 10 April 22 May This short course focuses on the principles, safe practices, bestpractice techniques and skills of soldering. After completing this course, you will have a broad basic knowledge of how to solder and will be able to work at a good level of competency. Understand the theory of soldering Safe practices and techniques Produce high quality soldering work Safe working practices Soldering tools and equipment Solders and the soldering process Component preparation Theory of eutectic materials Soldering techniques Practical exercises covering soldering of wires, soldering of tag strips and THC PCB soldering Quality standards and common faults Handling static sensitive components De-soldering techniques Course Code PET Introduction to Basic Electrical Installation page 121 PAT Testing - EAL Level 3 Award In the In-Service Inspection and Testing Of Electrical Equipment (PAT)(QCF) page 118 Introduction to MMA Welding An excellent foundation and refresher course in MMA welding Five Days (One day a week) Non ,012 9 October 12 February 9 April The course focuses on giving you a practical understanding of basic Manual Metal ARC (MMA) welding skills and will enable you to understand how welding works, basic safety measures and the benefits and drawbacks of using different types of equipment and different welding styles on tasks Check the equipment is set up safely Weld in the flat position Identify and correct faults Correct safety procedures - electrical and personal safety Type of current used: AC/DC Recognise type of joints Correct set-up and tacking procedures Types of electrodes Correct setting of machine Correct use of electrodes Correct use of electrode angle Fillet and lap joints in the flat position Rectification of faults Single run technique Course Code PET Introduction to MIG Welding page 124 Introduction to TIG Welding page 124 Introduction to Oxy-Acetylene Welding page 125 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

125 OPEN COURSES ENGINEERING SKILLS 124 This course focuses on safety and the best-practice techniques and skills of MIG welding. The course combines theory and practical instruction, and attendees will learn how to manage and assess MIG welding tasks as well as how to tackle a welding task yourself. Check the equipment is set up safely and understand potential dangers that could arise by the incorrect use of the equipment Adjust voltage/current to suit work Recognize and rectify faults and causes. Be able to weld in the flat position Safe working practices (personal, electrical and equipment) Welding terminology and weld symbols Setting the weld conditions Care and use of gas cylinders, hoses and valves Appreciation of gas pressure and flow rates Setting up procedures and tack welding Selection and use of electrode wire Practical exercises in welding techniques of lap and butt joints Identification of welding defects and rectification requirements Introduction to MIG Welding An excellent foundation and refresher course in MIG welding Five Days (One day a week) Non- Course Code PET ,012 4 September 8 January Introduction to MMA Welding page 137 Introduction to TIG Welding page 138 Introduction to Oxy-Acetylene Welding page 139 The course builds upon basic welding knowledge, and focuses on the principles, procedures, safety practices and dangers associated with TIG welding. Check the equipment is set up safely Select the correct sizes of filler rods and electrodes and use a torch control safely Identify and report faults Safety in the use of equipment Personal and electrical safety Type of current and its effects Types of electrodes Cleaning procedures Correct set-up and tacking procedures Correct use of torch control Torch and filler rod angles Electrode sharpening technique Welding technique Single run technique Rectification of faults Fillet and lap joints in the flat position Practice to reach an acceptable standard Introduction to TIG Welding An excellent foundation and refresher course in TIG welding Five Days (One day a week) Non- Course Code PET November 4 June 860 1,012 Introduction to MIG Welding page 124 Introduction to MMA Welding page 123 Introduction to Oxy-Acetylene Welding page 125 All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

126 125 ENGINEERING SKILLS OPEN COURSES Introduction to Oxy-Acetylene Cutting An excellent foundation and refresher course in Oxy-Acetylene welding, Fees and Start Dates This is a company sponsored event, delivered on customer premises on a date which is mutually agreed. Fees vary depending on location, number attending and level required. This is a very practical course that focuses on the basic theory, skills and safety procedures behind oxy-acetylene and gas cutting. After attending this course, you will be able to operate oxy-acetylene machinery safely and competently. Identify the potential dangers of using oxy-acetylene equipment Recognise and circumvent faults Select the correct cylinder pressure and choose the correct size of cutting nozzle Safety in the use of the equipment Safe handling of equipment Personal safety Distortion control Care and maintenance of equipment Faults and causes Rectification of faults Course Code PET Introduction to MIG Welding page 124 Introduction to MMA Welding page 123 Introduction to TIG Welding page 124 Competence Assessment for Changing Abrasive Wheels If you or your employees use this type of equipment, this will enable them to do so safely and within the PUWER Regulations, Fees and Start Dates This is a company sponsored event, delivered on customer premises on a date which is mutually agreed. Fees vary depending on location, number attending and level required. If you are changing any abrasive grinding discs/wheels, it is in the interest of Health and Safety and the requirement of the PUWER Regulations 1998 that you are competent to undertake the changing of such wheels. This assessment is designed for personnel responsible for the mounting of abrasive wheels. Identifying hazards and risks arising from the use of abrasive discs and the precautions to be observed Correctly inspect and mount an abrasive disc How to handle, store and transport abrasive discs/ diamond blades Health and Safety Regulations including the selection of correct PPE Theoretical knowledge and data for correct wheel selection and correct stowage of abrasive wheels Appreciation of safe working procedures and practice related to changing abrasive wheels. (This varies depending upon type of machine) A check list will be used to assess the delegate for competence on changing abrasive wheels for each machine that the delegate is or will be designated as being responsible for changing such abrasive wheels Assessment A Certificate of Competence will be issued on successful completion. Course Code PET First Aid at Work - Level 3 Award page 88 IOSH Working Safely page 87 Controlling Contractors (incorporating CDM Regulations) page 96 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

127 APPRENTICESHIPS Apprenticeships The Apprenticeship Levy Page 129 Business Apprenticeships Page 131 Engineering Apprenticeships Page 135 ICT Apprenticeships Page 145 Management Apprenticeships Page 151 Open Course Offers for PETA Apprentices Only Page 153 All our courses can be tailored to suit you... Ask us

128 127 APPRENTICESHIPS INTRODUCTION Business Apprenticeships focussing on; Administration Customer Services HR Finance Sales and Marketing Engineering Apprentice Training PETA has delivered Apprenticeship training for over 45 years and understands the importance of providing employers with a service that ensures a return on investment. We Source, Recruit, Train and Mentor Apprentices Specialising in delivering apprenticeships in Business, Engineering, ICT and Management. Please contact us to discuss your requirements. Apprenticeships focussing on; Electrical Electronic Mechanical Welding and Fabrication Manufacturing Product Design and Development Manufacturing Engineering Technician Machining Maintenance Business Improvement Techniques Installation and Commissioning ICT Apprenticeships focussing on; Hardware and Software Installations Software Development Networking and Infrastructure Technical Support Communications Technology Data Analyst Digital Marketing Management Apprenticeships focussing on; Team Leader/Supervisor Operations/Departmental Manager Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

129 COMMON QUESTIONS APPRENTICESHIPS 128 What level of apprenticeship? New apprenticeship standards are written by employers for specific job roles, which will determine the level. Level 2 Apprenticeships work well with people just starting in their chosen career with little or no experience. Level 3 Apprenticeships are for those who are progressing in their career with more accountability and responsibility. Level 4/5 Apprenticeships are for those who need to operate at a highly technical or professional level. How is the training delivered? Apprentices attend a PETA training centre to complete some of their training. This will be for day or block release depending on the apprenticeship, however the majority of training is carried out in the workplace. How do I source good quality candidates? We have a dedicated engagement team who recruit young people and process applications in accordance with the role being advertised, ensuring that the candidate s personal attributes are the most suitable to be shortlisted for interview. As the employer, you make the ultimate decision and select your chosen apprentice. Don t forget existing staff can also undertake an apprenticeship. What will it cost me? If you pay the apprenticeship levy the cost of the apprenticeship will be funded through your levy account. For non-levy paying employers the Government will co-invest, with employers paying 10% of the cost and Government paying 90%. The cost of an apprenticeship is dependent upon the type of apprenticeship and the level. What salary do I need to pay the apprentice? Subject to National Minimum Wage Bands as shown on the website, employers are free to determine their own apprentice rates of pay. What is my role as the employer? Identify a suitable job role and complete a job description Deliver an induction programme Provide training and learning in the workplace Support and guide the apprentice throughout the programme Release the apprentice for their off-the-job training Actively participate in the apprentice s reviews With the support of PETA decide when the apprentice is ready for end point assessment What is PETA s role? To plan and design a structured training programme To support the apprentice in ensuring they succeed To support you in managing the apprenticeship programme To monitor the apprentice s progress To assess the apprentice and, with the employer, decide when the apprentice is ready for end point assessment An apprenticeship is a nationally recognised training programme which can be used to train both new and existing employees. Training is predominantly workbased and every apprenticeship standard has been designed by employers for employers, which means the training will be relevant to you and your business. PETA can also help you manage your levy (See page 129) Please contact us to discuss your requirements. All our courses can be tailored to suit you... Ask us enquire@peta.co.uk

130 129 APPRENTICESHIPS APPRENTICESHIP LEVY Apprenticeship Levy Managed Service Solution Take the headache out of the Levy by appointing a PETA Adviser to show you how you can maximise your return on investment and offset it against your current training budget. Our Managed Service Solution enables you to maximise the Apprenticeship Levy by helping you to either attract new recruits on to your apprenticeship programme or migrate existing learning and development activity to apprenticeships; thus developing the skills of your wider workforce. The service includes the following activities: MAXIMISING LEVY SPEND FULL DIGITAL APPRENTICESHIPS SERVICE MANAGEMENT DEDICATED APPRENTICESHIP COORDINATOR FIRST INTERVIEWS AND SHORTLISTING IDENTIFICATION OF STANDARDS APPRENTICESHIP LEVY Managed Service Solution FULL ELIGIBILITY CHECKS LEAD PROVIDER ROLE APPRENTICE MENTORING SERVICE MANAGER AND STAFF TRAINING MANAGED RECRUITMENT SERVICE enquire@peta.co.uk

131 APPRENTICESHIP LEVY APPRENTICESHIPS 130 Managing the bureaucracy for you Government programmes are particularly complex and notoriously bureaucratic. We will take away the pain and bureaucracy of managing the Levy process and contractual arrangements associated with The Digital Apprenticeship Service (DAS) and the Education and Skills Funding Agency (ESFA) leaving you with the simple task of overseeing what we are doing and providing the appropriate authorisations as required. Although we do the majority of the work you will always be in control. Achieve understanding and buy-in across the business We can provide training and education to your management team to secure commitment from board level to shop floor. Working with you to embrace all levels Historically, apprenticeships were associated with entry level roles, however, today they are available from level 2 all the way up to degree-level qualifications (level 7). You can also turn existing roles into apprenticeships, and have existing staff enrol onto the programmes. We will keep it simple so that everyone understands If your company is just beginning on the apprenticeship journey, then you may wish to consider a pilot programme first. However, our experience and confidence is such that we would want to help you focus on the whole business from day one to ensure your Levy is invested in your business rather than ending up in the coffers of the Treasury Department. Choosing the right delivery partners with you Whilst we deliver many apprenticeships ourselves there will be occasions when you need to use more than one provider. We will advise and guide on the selection and appointment of other high quality and reliable training providers and manage these relationships for you. Benefits of a Levy Managed Solution We will help you think of the Levy as an investment, not a tax. This means we will advise and guide you on where you can use apprenticeships to drive your business forward. The cost of the service is dependent on the size of the employer s gross annual payroll and corresponding Levy liability as this influences the scale of service to be provided and the number of a pprentices to be managed. Employers can choose between a fixed price service, from as little as VAT, or a variable charge service based on an hourly rate, from as little as VAT per hour, and the number of hours required to provide the service. Please contact us to discuss your requirements. We will source the best quality candidates This entails undertaking first line recruitment and short-listing of potential apprentices on your behalf. We will work with schools, attend careers events and do all the hard work in engaging and attracting the best calibre candidates for your business. enquire@peta.co.uk

132 131 APPRENTICESHIPS BUSINESS Customer Service Practitioner Level 2 (Standard) Providing excellent customer service NEW STANDARD Start Dates 13 Months On application Flexible to suit This new apprenticeship standard is perfect for anyone working in a customer facing role with direct responsibilities for providing customer service in any sector or organisation type. The focus is on influencing the customer experience and their satisfaction with your organisation. Qualifications English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews Off-the-job Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. Content Knowledge Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours and Attitude Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation - dress code, professional language Right first time End Point Assessment Showcase portfolio Professional discussion Practical observation in the workplace Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Business Administration Level 3 Apprenticeship page 134 Customer Service Level 3 Apprenticeship page 132 Microsoft Excel Introduction page enquire@peta.co.uk

133 BUSINESS APPRENTICESHIPS 132 The advanced apprenticeship is suited to roles such as customer relations managers, co-ordinators and team leaders where there is a level of accountability and ownership. Individuals will develop the skills to become confident leaders within your business who will manage your customer journey with a hands-on approach; ensuring that every touch point is an excellent experience no matter what. Qualifications Level 3 Diploma in Customer Service English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Day release training Training in the workplace Summative assessment throughout the programme Regular progress reviews Off-the-job Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. Level 3 Diploma in Customer Service Mandatory units include Organise and deliver customer service Understand the customer service environment Understand customers and customer retention Principles of business Manage personal and professional development Resolve customer problems Optional units include Work to exceed customer expectations Deliver customer service to challenging customers Use social media to deliver customer service Develop resources to support customer service delivery Obtain and analyse customer data Gather, analyse and interpret customer feedback More optional units available Personal Learning and Thinking Skills Employment Rights and Responsibilities Diploma in Customer Service Level 3 (Framework) Embedding excellent customer service to grow your business SOON TO BE NEW STANDARD Start Dates 15 Months On application Flexible to suit Assessment This is a framework apprenticeship and therefore assessment is undertaken during the course of the apprenticeship. Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. The New Team Leader page 17 Negotiation Skills page 21 Presentation Skills page 19 enquire@peta.co.uk

134 133 APPRENTICESHIPS BUSINESS Diploma in Business Administration Level 2 (Framework) Good administration is key to a successful team SOON TO BE NEW STANDARD Start Dates 13 Months On application Flexible to suit The intermediate apprenticeship works well for those who are either new or have little prior experience in administration. This level is ideal for office juniors, receptionists, junior secretaries, marketing assistants and administrative support functions within sales, finance or HR. Qualifications Level 2 Diploma in Business Administration English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) ICT Functional Skills Level 2 (If required) Arrangements Programme induction Day release training Training in the workplace Summative assessment throughout the programme Regular progress reviews Off-the-job Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. Assessment This is a framework apprenticeship and therefore assessment is undertaken during the course of the apprenticeship. Level 2 Diploma in Business Administration Mandatory units include Communicate in a business environment Principles of providing administrative services Principles of business document production and information management Understand employer organisations Manage personal performance and development Develop working relationships with colleagues Optional units include Meet and welcome visitors Researching, preparing, producing and reporting business information Supporting the organisation and co-ordination of events General office duties such as electronic messaging, diary systems, minute taking, handling mail, reception duties, use of office equipment, maintaining / issuing stationery and stock items Administering HR records and the recruitment and selection process More optional units available Personal Learning and Thinking Skills Employment Rights and Responsibilities Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Business Administration Level 3 Apprenticeship page 134 Customer Service Level 3 Apprenticeship page 132 Microsoft Excel Introduction page enquire@peta.co.uk

135 BUSINESS APPRENTICESHIPS 134 The advanced apprenticeship is suited to roles such as administrative executives, team leaders and roles where there is a level of accountability and ownership. Individuals will develop the skills to become confident leaders within your business. Qualifications Level 3 Diploma in Business Administration English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) ICT Functional Skills Level 2 (If required) Arrangements Programme induction Day release training Training in the workplace Summative assessment throughout the programme Regular progress reviews Off-the-job Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. Level 3 Diploma in Business Administration Mandatory units include Communicate in a business environment Principles of business communication and information Principles of administration Principles of business Manage personal performance and development Optional units include Contribute to improving business performance Negotiate in a business environment Develop and deliver presentations Monitor information systems Manage an office facility Resolve administrative problems More optional units available Personal Learning and Thinking Skills Employment Rights and Responsibilities Diploma in Business Administration Level 3 (Framework) Taking administration to the next level and deliver a comprehensive support service SOON TO BE NEW STANDARD Start Dates 15 Months On application Flexible to suit Assessment This is a framework apprenticeship and therefore assessment is undertaken during the course of the apprenticeship. Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Team Leader/Supervisor Level 3 Apprenticeship page 151 Complaint Handling page 38 Exceptional Customer Service page 38 enquire@peta.co.uk

136 135 APPRENTICESHIPS ENGINEERING Engineering Technician Core Knowledge, Skills and Behaviours Engineering Technicians are required to demonstrate the core knowledge, skills and behaviours detailed on this page as part of the following apprenticeships: Product Design and Development Technician Page 136 Machinist - Advanced Manufacturing Engineering Page 137 Technical Support Technician Page 138 Toolmaker and Tool and Die Maintenance Technician Page 139 Core Knowledge Understanding the importance of complying with statutory, quality, organisational and health and safety regulations Understanding of general engineering/manufacturing mathematical and scientific principles, methods, techniques, graphical expressions, symbols formulae and calculations used by engineering technicians Understanding the structure, properties and characteristics of common materials used in the sector Understanding the typical problems that may arise within their normal work activities/environment Understanding approved diagnostic methods and techniques used to help solve engineering/manufacturing problems Understanding the importance of only using current approved processes, procedures, documentation and the potential implications for the organisation if this is not adhered to Understanding and interpreting relevant engineering/ manufacturing data and documentation in order to complete their job role Understanding the different roles and functions in the organisation and how they interact. Understanding why it is important for an organisation to continually review their processes and procedures Core Skills Obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation) Working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements Planning and, where applicable, obtaining all the resources required to undertake the work activity Undertaking the work activity using the correct processes, procedures and equipment Carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment Dealing promptly and effectively with engineering/ manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel Completing any required documentation using the defined recording systems at the appropriate stages of the work activity Restoring the work area on completion of the activity and where applicable return any resources and consumables to the appropriate location Core Behaviours Personal responsibility, resilience and ethics. Work effectively in teams. Effective communication and interpersonal skills. Focus on quality and problem solving. Continuous personal development enquire@peta.co.uk

137 ENGINEERING APPRENTICESHIPS 136 Those looking to start a career in product design supporting activities from early concept feasibility, design and development through to final preparation for product launch. You may be responsible for rapid prototyping, assembly, testing, validation and analysing performance. Typically working closely with engineers in bringing new concepts to life or supporting redesigns of existing products. Qualifications Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) BTEC or VRQ Level 3 Diploma in Advanced Manufacturing Engineering Product Design and Development (Development Competence) English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Knowledge Test Practical Assessment Oral Examination Professional Interview (Viva) Content Core Knowledge, Skills and Behaviours Please refer to the full details of the core knowledge, skills and behaviours on page 135 Specific Specialist Knowledge Mathematical techniques, formula and calculations in a product design and development environment Material applications and methods of testing (destructive and non-destructive) Computer Aided Design (CAD) methods and applications Material joining applications and systems Mechanical, electrical, electronic and process control systems Measurement, monitoring, testing and diagnostic methods and techniques Specific Specialist Skills Read and interpret relevant data and documentation used in the design and development of components, assemblies and systems Produce components and prototypes using a wide range of hand fitting techniques Produce assemblies and rigs using a range of materials and techniques Use mechanical, electrical and electronic testing devices and equipment Produce components and prototypes using a wide range of hand fitting techniques Prepare and using lathes, milling machines, as well as other general or specialist high technology equipment such as 3D printing/ additive manufacturing techniques Produce assemblies and rigs using a range of materials and techniques Use a range of mechanical, electrical and electronic testing devices and equipment Apply mechanical principles and joining techniques to develop products, devices and equipment Apply electrical and electronic principles to develop products devices and equipment Identify, diagnose and rectify design problems through the whole creation process including design studio, workshops, test environments or under laboratory conditions Contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures Product Design and Development Technician Level 3 (Standard) Bring new concepts and developments to life as part of team NEW STANDARD Start Dates 48 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Microsoft Project Introduction page 63 enquire@peta.co.uk

138 137 APPRENTICESHIPS ENGINEERING Machinist - Advanced Manufacturing Engineering Level 3 (Standard) Master modern machining skills and techniques NEW STANDARD Start Dates 48 Months On application Flexible to suit Those looking to start a career or develop existing skills in the operation of manufacturing machinery. Qualifications Level 2 Diploma in Machining (Foundation Knowledge) Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) Level 3 Diploma in Machining (Development Knowledge) Level 3 Diploma in Advanced Manufacturing and Engineering - Machinist (Development Competence) English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Knowledge Test Practical Assessment Oral Examination Professional Interview (Viva) Content Core Knowledge, Skills and Behaviours Please refer to the full details of the core knowledge, skills and behaviours on page 135 Specific Specialist Knowledge Understand mathematical techniques, formula and calculation involved in the machining processes such as speeds and feeds, calculating angles/tapers, material removal Understand the practical and theoretical uses of the machines used, and their applications. Understand the work-holding devices, cutting tools, and setting up procedures, in adequate depth to provide a sound basis for carrying out the activities, correcting faults and ensuring the work output is to the required specification Specific Specialist Skills Read and interpret relevant data and documentation used to produce machined components Determine the most efficient and effective approach to machine the component using a range of tools, machining process and techniques Select and set up the correct tooling and work holding devices Set and adjust the machine operating parameters to produce the work pieces to the required specification. This will involve setting feeds and speeds for roughing and finishing operations Select and use a range of measuring and testing equipment to check components are to the required quality and accuracy Produce complex and specialist components as a one off test and trial work piece and/or producing components in small or large batches Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Competence Assessment for Changing Abrasive Wheels page 125 Introduction to MIG Welding page enquire@peta.co.uk

139 ENGINEERING APPRENTICESHIPS 138 Individuals who will be working as part of a team providing technical support and expertise for all areas of the Engineering and Manufacturing function including test, analysis tools, measurement, process control, performance and continuous improvement solutions, capacity planning, production scheduling, technical sales, quality control and inspection. They will be proactive in finding solutions to problems and identifying areas for improving the business. Qualifications Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) BTEC or VRQ Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Knowledge Test Practical Assessment Oral Examination Professional Interview (Viva) Content Core Knowledge, Skills and Behaviours Please refer to the full details of the core knowledge, skills and behaviours on page 135 Specific Specialist Knowledge Mathematical techniques, formula and calculations used in a technical support environment Methods and techniques used to evaluate technical data and documentation Identify that the data and documentation being used is current and up to date Procedure to be used for making changes to issued documentation Where and how to source other areas of technical expertise/information to help solve technical problems Requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes Specific Specialist Skills Produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out Present the technical documentation in the required format Ensure that codes, symbols and other references used in the technical documentation follows agreed uk/international conventions Save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements Make any changes/amendments to the technical documentation using agreed quality assurance control procedures Develop effective business and/ or customer relationships Provide technical advice and guidance to others Contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures Plus one selected from a number of additional options, specific to the job role requirements Technical Support Technician Level 3 (Standard) Providing technical expertise supporting the provision of services/products NEW STANDARD Start Dates 48 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. 17th Edition - Level 3 Award In Requirements for Electrical Installation BS7671 June 2008 (2015) page enquire@peta.co.uk

140 139 APPRENTICESHIPS ENGINEERING Toolmaker and Tool and Die Maintenance Technician Level 3 (Standard) Master modern machining skills and techniques NEW STANDARD Start Dates 48 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Competence Assessment for Changing Abrasive Wheels page 125 Introduction to MIG Welding page 124 Those looking to start a career or develop existing skills in the operation of manufacturing machinery. Qualifications Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) BTEC or VRQ Level 3 Diploma in Advanced Manufacturing Engineering Toolmaker and Tool Die Maintenance Technician (Development Competence) English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Knowledge Test Practical Assessment Oral Examination Professional Interview (Viva) Content Core Knowledge, Skills and Behaviours Please refer to the full details of the core knowledge, skills and behaviours on page 135 Specific Specialist Knowledge Mathematical techniques, formula and calculations Structure, properties and characteristics of common materials used for the manufacture and repair of tooling, moulds, dies and jigs and fixtures Safe operation/correct selection and application of a range of hand tools Safe operation and operating principles of a range of complex workshop machinery Set up and operate the machinery/ equipment efficiently and effectively Principles of how the relevant tools, dies, jigs and fixtures being manufactured/maintained function, the operating sequences, the purpose of individual components/ systems and how they interact Application of pneumatics, hydraulics, electrical and electronic systems as applied to various moulding, injection, pressing and similar associated machinery Specific Specialist Skills Read and interpret relevant data and documentation used to produce and/or maintain tool and die components, assemblies and systems Supply methods and techniques to produce, assemble, disassemble repair and/or maintain tools, dies, jigs and fixtures Manufacture components Undertake testing to confirm correct operation, and the effectiveness of repairs and maintenance activities carried out Undertake equipment/asset care and/or preventative planned maintenance processes and procedures Carry out complex fault diagnosis and repair activities covering maintenance of: Mechanical equipment Fluid/pneumatic power equipment Electrical/electronic equipment Process control equipment contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures enquire@peta.co.uk

141 ENGINEERING APPRENTICESHIPS 140 Those looking to gain knowledge enabling them to contribute towards a range of business improvement activities. Qualifications Level 2 Diploma in Business Improvement Techniques Level 2 Certificate in Applying Business Improvement Techniques English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Training in the workplace Formative assessment throughout the programme Regular progress reviews Off-the-job Training Off-the-job training will only take place for those apprentices who require Maths or English functional skills all other training takes place in the workplace. Assessment This is a framework apprenticeship and therefore assessment is undertaken during the course of the apprenticeship. Level 2 Diploma in Business Improvement Techniques Mandatory Units: Complying with statutory regulations and organisational safety requirements Contributing to effective team working Contributing to the application of workplace organisation techniques Contributing to the application of continuous improvement techniques (Kaizen) Contributing to the development of visual management systems Optional Units from: Contributing to the application of problem solving techniques Carrying out flow process analysis Contributing to the analysis and selection of parts for improvement Level 2 Certificate in Applying Business Improvement Techniques Mandatory Units: Contributing to safe team working Contributing to effective team working Contributing to the application of workplace organisation Contributing to the application of continuous improvement (Kaizen) Contributing to the application of visual management Contributing to the application of problem solving Contributing to the application of flow process analysis Employment Rights and Responsibilities Personal Learning and Thinking Skills Business Improvement Techniques (BIT) Level 2 (Framework) Aimed at existing employees as a way of introducing BIT, or supporting ongoing BIT and Lean programmes SOON TO BE NEW STANDARD Start Dates 13 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Maintenance Operations Engineering Technician (Electrical, Electronic and Mechanical) Level 3 Apprenticeship page 142 Engineering Installation and Commissioning Level 3 Apprenticeship page 141 Machinist - Advanced Manufacturing Engineering Level 3 Apprenticeship page enquire@peta.co.uk

142 141 APPRENTICESHIPS ENGINEERING Engineering Installation and Commissioning Level 3 (Framework) Installing assets at customer sites, undertaking testing and handing over responsibility SOON TO BE NEW STANDARD Start Dates 48 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. 17th Edition - Level 3 Award In Requirements for Electrical Installation BS7671 June 2008 (2015) page 117 Competence Assessment for Changing Abrasive Wheels page 125 Those looking to undertake installation/commissioning activities and test technical equipment. This role usually has an expectation of travel. Qualifications Level 2 Diploma in Performing Engineering Operations BTEC Level 3 Diploma in Engineering OR BTEC Level 3 Diploma in Electrical and Electronic Engineering Level 3 Extended Diploma in Electrical/Electronic Engineering English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) ICT Functional Skills Level 2 (If required) Arrangements Programme Induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. Assessment This is a framework apprenticeship and therefore assessment is undertaken during the course of the apprenticeship. Level 2 Diploma in Performing Engineering Operations Mandatory Units: Complying with statutory regulations and organisational safety requirements Working efficiently and effectively in an engineering environment Using and communicating technical information Optional Units from: Producing components using hand fitting techniques Maintaining mechanical devices and equipment Maintaing electrical equipment/systems BTEC Level 3 Diploma in Engineering OR Electrical/Electronic Engineering Mandatory Units: Health and Safety in the workplace Communications Engineering project Mathematics Mechanical, electrical and electronic principles and applications Selection of agreed optional units specific to displine chosen Optional Units: Selected from a number of units in the specific discipline Level 3 Extended Diploma in Engineering Installation and Commissioning Mandatory Units: Complying with statutory regulations and organisational safety requirements Using and interpreting engineering data and documentation working efficiently and effectively Handing over and confirming completion of installation or commissioning activities Optional Units: Selected from a number of units available Employment Rights and Responsibilities Personal Learning and Thinking Skills enquire@peta.co.uk

143 ENGINEERING APPRENTICESHIPS 142 Candidates with good practical skills who enjoy problem solving and are either looking to start a career or to develop existing skills in a maintenance role Qualifications EAL Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) BTEC or VRQ Level 3 Extended Diploma in Engineering Maintenance (Development Competence) English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Knowledge Test Practical Assessment Oral Examination Professional Interview (Viva) Content Core Knowledge First principles relating to the operation and maintenance of appropriate plant and equipment Relevant industry health and safety standards, regulations, and environmental and regulatory requirements Maintenance and operational practices, processes and procedures covering a range of plant and equipment Relevant engineering theories and principles relative to their occupation Core Skills Comply with industry health, safety and environmental working practices and regulations Locate and rectify faults on plant and equipment Communicate with and provide information to stakeholders in line with personal role and responsibilities Read, understand and interpret information and work in compliance with technical specifications and supporting documentation Prepare work areas to undertake work related activities and reinstate those areas after the completion of the work related activities Inspect and maintain appropriate plant and equipment to meet operational requirements Assess and test the performance and condition of plant and equipment Communicate, handover and confirm that the appropriate engineering process has been completed to specification Core Behaviours Health and safety quality focused Working with others Interpersonal skills Critical reasoning Sustainability and ethical behaviour Risk awareness Specialist Knowledge and Skills Position, assemble, install and dismantle plant and equipment to agreed specification Carry out planned, unplanned and preventative maintenance procedures on plant and equipment Replace, repair and/or remove components and ensure its return to operational condition Diagnose and determine the cause of faults in plant and equipment Maintenance Operations Engineering Technician (Electrical, Electronic and Mechanical) Level 3 (Standard) Keep the factory running with a Maintenance Apprenticeship NEW STANDARD Start Dates 42 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. 17th Edition - Level 3 Award In Requirements for Electrical Installation BS7671 June 2008 (2015) page enquire@peta.co.uk

144 143 APPRENTICESHIPS ENGINEERING Welding Level 2 (Standard) Shaping and joining materials to construct assemblies NEW STANDARD Start Dates 18 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Welding Level 3 Apprenticeship page 144 Competence Assessment for Changing Abrasive Wheels page 125 Those looking to start a career or develop existing skills in welding and fabrication. Qualifications EAL Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Knowledge Test Practical Assessment Oral Examination Professional Interview (Viva) Content Knowledge Basic mechanical properties and weldability of welded materials Common arc welding processes, joint types and positions Major components of welding equipment and essential parameters Terminology, operation and controls for the selected arc welding processes, joint types and welding positions Causes of typical welding defects and how their occurrence can be reduced, for the materials and welding processes selected Functions of welding consumables and correct storage and handling Identify and select correct welding consumables for each application Hazards and basic health, safety and quality requirements when welding Skills Produce good quality welds using two welding process/ material type combinations in two welding positions Attain a qualification in accordance with one of the following standards: ISO 9606 / ASME IX / BS4872 / AWS D1.1 Achieve a quality of work to meet international standards for dimensional and surface inspection Position, prepare and check the welding equipment Receive, handle and maintain consumables Prepare, check and protect materials and work area ready for welding Complete/check the finished weld for inspection and report into the production control system Ensure health and safety is fully accounted for in the above Know how to interpret and work to a welding procedure specification Behaviours A questioning attitude Maintaining competence with a commitment to Continuing Professional Development (CPD) Planning and preparation to ensure production and CPD goals are achieved Intervention, to challenge poor practices and channel feedback to the appropriate authorities to implement change Reliability and dependability to consistently deliver expectations Accountability enquire@peta.co.uk

145 ENGINEERING APPRENTICESHIPS 144 Those who need to develop existing skills in welding (multi-positional) to take on more complex work. Qualifications EAL Level 3 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme Induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Knowledge Test Practical Assessment Oral Examination Professional Interview (Viva) Content Knowledge Physical and mechanical properties and weldability of welded materials Fundamentals of welding metallurgy Common arc welding processes, joint types and welding positions Major components of welding/ ancillary equipment and parameters Terminology, operation and controls for general welding processes Causes and detection of typical welding defects and reduction Different types and functions of welding consumables and correct storage, handling and recycling Identify/select correct consumables Correct storage, handling and segregation of materials and tooling Hazards and health, safety and quality requirements when welding Know how to monitor supporting activities often provided by others Know how to interpret and work to a welding procedure specification Role in/operation of welding quality documents and reporting systems Skills Produce good quality welds in pipe/plate using three welding process/material type combinations covering all welding positions Qualification in accordance with ISO 9606 or ASME IX or AWS D1.1 Work meets international standards for dimensional, surface inspection and volumetric inspection Position, assemble, prepare and check the welding equipment Receive, handle and maintain consumables Prepare, check and protect materials and work area ready for welding Weld preparation/assembly prior to welding and accept for production Complete progressive and final checks prior to release Health and safety requirements are fully accounted for in all the above Behaviours A questioning attitude Maintaining competence with a commitment to Continuing Professional Development (CPD) Intervention, to challenge poor practices and channel feedback Reliability and dependability to consistently deliver expectations Accountability and leadership Observation and feedback Welding Level 3 (Standard) Joining materials to construct assemblies in a range of positions NEW STANDARD Start Dates 38 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Competence Assessment for Changing Abrasive Wheels page 125 Introduction to Oxy-Acetylene Cutting page enquire@peta.co.uk

146 145 APPRENTICESHIPS ICT Infrastructure Technician Level 3 (Standard) Supporting technology within your business NEW STANDARD Fees Start Dates 18 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Portable Appliance Testing (PAT) page 103 Manual Handling Awareness page 99 Network Engineer Level 4 Apprenticeship page 146 Ideal for those who are just starting out in an IT support role or for existing staff who are either working within IT or have prior IT experience and are now required to take on more responsibilities, work independently or lead IT projects. Aimed at those who provide support to internal or external customers, use tools to troubleshoot nonroutine problems, set people up on systems and maintain the organisation s productivity. Qualifications Knowledge modules covering: Networking and Architecture Mobile and Operating Systems Cloud Services Coding and Logic Business Processes One vendor or professional qualification selected from one of the knowledge modules English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Project showcasing competencies, knowledge and behaviours Portfolio Assessment Interview Content Technical Competencies Communication IT security Remote infrastructure Data recording and analysis Problem solving Workflow management Health and safety Optimises the performance of hardware, software and network systems Correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive) Technical Knowledge/Understanding Cabling and connectivity Maintenance processes and applies them in working practices Applies the basic elements and architecture of computer systems Where to apply the relevant numerical skills e.g Binary Networking skills necessary to maintain a secure network Operating systems Operate remotely, deploy and securely integrate mobile devices Cloud and Cloud Services Importance of disaster recovery and how a plan works Coding and logic Business IT skills and processes Skills, Attitudes and Behaviours Logical and creative thinking skills Analytical and problem solving skills Ability to work independently and to take responsibility Can use own initiative A thorough and organised approach Ability to work with a range of internal and external people Ability to communicate effectively in a variety of situations Maintain a productive, professional and secure working environment enquire@peta.co.uk

147 ICT APPRENTICESHIPS 146 Those who support communication networks within or between organisations, providing high levels of operational support in order to maximise performance and systems availability for their users. Typical job roles include Network Technician, Network Engineer, Systems Engineer and Network Administrator. Qualifications Knowledge modules covering: Network Principles Network Systems and Architecture Network Security One vendor or professional qualification selected from one of the knowledge modules English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Project showcasing competencies, knowledge and behaviours Portfolio Assessment Interview Content Technical Competencies Design simple networks and apply appropriate security products and processes Install and configure network components Optimise the performance of network systems and services Monitor, test and adjust network systems and performance to meet accepted standards Use diagnostic tools to diagnose network performance issues Troubleshooting network issues and repair faults System upgrades Interpret written requirements and technical specifications Log and respond to network service calls and provide technical network support to end users as required Document work done in accordance with agreed procedures Operate within the parameters of service level agreements, standards and/or agreed response times Technical Knowledge/Understanding Principles of networking, protocols and associated technologies Applies the applied maths required to be a network engineer Causes and consequences of system failure including load balance and storage protocols and responds appropriately Architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications Security threats, firewalls and vulnerabilities Skills, Attitudes and Behaviours Logical and creative thinking skills Analytical and problem solving skills Ability to work independently and to take responsibility Can use own initiative A thorough and organised approach Ability to work with a range of internal and external people Ability to communicate effectively in a variety of situations Maintain productive, professional and secure working environment Network Engineer Level 4 (Standard) Supporting networks for your business NEW STANDARD Fees Start Dates 24 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. IOSH Working Safely page 87 ITIL Foundation page 54 Portable Appliance Testing (PAT) page enquire@peta.co.uk

148 147 APPRENTICESHIPS ICT Software Development Technician Level 3 (Standard) Building and testing software components for your business NEW STANDARD Fees Start Dates 18 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Software Development Technician Level 3 Apprenticeship page 147 Project Management page 33 Creative Problem Solving page 24 A Software Development Technician typically works as part of a team, building software components to be used as part of larger software development projects. They will interpret design requirements for discrete components of the project or implement code, which other team members have developed. The Software Development Technician will also be engaged in testing that the specific component meets its intended functionality. Qualifications Knowledge modules covering: Software Development Context and Methodologies Programming English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Project showcasing competencies, knowledge and behaviours Portfolio Assessment Interview Content Technical Competencies Writes simple code for discrete software components Secure development principles Applies industry standard approaches for configuration management and version control Makes simple connections between code and defined data sources Follows basic analysis models Software development lifecycle Follows organisational and industry good coding practices Solves logical problems Responds to the business environment and business issues Clearly articulates the role and function of software components Operates appropriately in various environments Develops user interfaces Technical Knowledge/Understanding Understands the business context and market environment Structure of software applications Software development lifecycle Configuration management/version control systems and application Methodologies for software development Context for development platform Implement and test code following a logical approach Follow a set of functional and non-functional requirements End user context for the software development activity Connect their code to specified data sources Database normalisation Principles of good interface design Importance of building in security to software at the development stage Skills, Attitudes and Behaviours Logical and creative thinking skills Problem solving skills, working independently and to take responsibility Use own initiative with a thorough and organised approach Ability to work with a range of internal and external people Communications Maintain productive, professional and secure working environment enquire@peta.co.uk

149 ICT APPRENTICESHIPS 148 The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision, using a range of remote and physical tools and equipment. Responsibilities would likely include the installation of basic communication hardware and software, responding to routine service requests from internal and external sources including fault rectification across a range of technologies. This role will require the individual to work alone or as part of a team in an office or at remote sites as required. Qualifications English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Project showcasing competencies, knowledge and behaviours Portfolio Assessment Interview Content Technical Competencies Analyses system problems Selects the most appropriate solution to the fault Installs and configures appropriate component and or systems appropriate to the organisation Selects the appropriate diagnostic tools Undertakes hardware or software upgrades Interprets technical specifications for activities and maintains accurate records Responds effectively with customers Documents completed tasks in accordance with agreed organisational procedures Competently cables or connects equipment in line with technical requirements Installs and work with a variety of digital communications mediums Technical Knowledge/Understanding Knowledge of networks: data, protocols, main factors affecting network performance and approaches to Error control Cloud services / solutions Routers and switches IT test or diagnostic equipment Different types of cabling and connectivity Security principles including software, access, encryption and regulation Firewalls VPN and Remote Access Security Data, including network architectures Back-up and storage solutions Service level agreements Digital communication technologies Skills, Attitudes and Behaviours Logical and creative thinking skills Problem solving skills, working independently and to take responsibility Use own initiative with a thorough and organised approach Ability to work with a range of internal and external people Communications Maintain productive, professional and secure working environment Unified Communications Technician Level 3 (Standard) Integrating and harmonising communications technology NEW STANDARD Fees Start Dates Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. ITIL Foundation page 54 Portable Appliance Testing (PAT) page enquire@peta.co.uk

150 149 APPRENTICESHIPS ICT Data Analyst Level 4 (Standard) Providing business insight through analysis NEW STANDARD Fees Start Dates 24 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Microsoft Excel Advanced page 58 Microsoft Excel Pivot Tables page 58 Developing Dashbaords with Microsoft Excel page 59 Individuals responsible for collecting, organising and analysing data to provide business insight. Common work tasks focus upon managing, cleansing, abstracting and aggregating data while conducting a range of analytical projects. Providing technical data solutions to a range of stakeholders/customers issues, they document and report the results of data analysis activities making recommendations to improve business performance. Qualifications Knowledge modules: Data Analysis Tools Data Analysis Concepts One vendor or professional qualification selected from one of the knowledge modules English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Project showcasing competencies, knowledge and behaviours Portfolio Assessment Interview Content Technical Competencies Identify, collect and migrate data to/from a range of internal and external systems Manipulate and link different data sets as required Interpret/apply the organisation s data/information security standards, policies and procedures Collect and compile data from different sources Perform database queries across multiple tables Perform routine statistical analysis and ad-hoc queries Use a range of analytical techniques Assist the production of performance dashboards and reports Assist with data quality checking and cleansing Apply the tools and techniques for data analysis, visualisation and presentation Technical Knowledge/Understanding Range of data protection and legal issues Data life cycle Different types of data Differences between structured and unstructured data Fundamentals of data structures, database system design, implementation and maintenance Importance of the domain context for data analytics Quality issues with data and how to avoid and/or resolve these Importance of clearly defining customer requirements for data analysis Processes and tools used for data integration Steps involved in carrying out routine data analysis tasks Use and apply industry standard tools and methods for data analysis Skills, Attitudes and Behaviours Logical and creative thinking skills Problem solving skills, working independently and to take responsibility Use own initiative with a thorough and organised approach Ability to work with a range of internal and external people Communications Maintain productive, professional and secure working environment enquire@peta.co.uk

151 ICT APPRENTICESHIPS 150 The primary role of a Digital Marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A Digital Marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. They will work to marketing briefs and instructions and will normally report to a Digital Marketing Manager, a Marketing Manager or an IT Manager. Qualifications Knowledge modules: Principles of Coding Marketing Principles Digital Marketing Businesss Principles One vendor or professional qualification selected from one of the knowledge modules English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block and/or day release training Training in the workplace Formative assessment throughout the programme Regular progress reviews End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Project showcasing competencies, knowledge and behaviours Portfolio Assessment Interview Content Technical Competencies Written communications Analyses and contributes information on the digital environment Recommends and applies effective, secure and appropriate solutions Reviews, monitors and analyses online activity Responds efficiently to enquiries Applies structured techniques to problem solving Understands and creates basic analytical dashboards Builds and implements digital campaigns Applies at least two of a range of digital specialist areas Uses digital tools effectively Measures and evaluates the success of digital marketing activities Interprets and follows latest developments, trends, marketing briefs, plans, customer standards and approaches to continuous integration Technical Knowledge/Understanding Principles of coding Basic marketing principles Customer lifecycle and the role of customer relationship marketing Effective team working Components of digital and social media strategies Principles of a range of specialist areas Similarities and differences of all the major digital and social media platforms The business environment and business issues related to digital marketing and customer needs Digital etiquette Integration of digital platforms in to the working environment Security to protect data Skills, Attitudes and Behaviours Logical and creative thinking skills Problem solving skills, working independently and to take responsibility Use own initiative with a thorough and organised approach Ability to work with a range of internal and external people Communications Maintain productive, professional and secure working environment Digital Marketer Level 3 (Standard) Embracing new media to deliver campaigns NEW STANDARD Fees Start Dates 18 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Social Media Building your Business Presence page 76 Adobe InDesign Introduction page 76 Adobe Photoshop Introduction page 75 enquire@peta.co.uk

152 151 APPRENTICESHIPS MANAGEMENT Team Leader / Supervisor Level 3 (Standard) Develop the essential skills to succeed as a first line manager NEW STANDARD Start Dates 14 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. Ideal for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who need to build on and develop their existing management skills and knowledge. Qualifications CMI Level 3 Diploma in Leadership and Management English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block release training Blended workplace learning Formative assessment throughout the programme Regular coaching and mentoring sessions with a selected learning and development coach Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Online knowledge test Competency based interview Professional discussion Content Knowledge and Skills Interpersonal Excellence managing people and developing relationships Leading people Different leadership styles Organisational cultures, equality, diversity and inclusion Managing people People and team management models HR systems and legal requirements Performance management techniques Appraisals Building relationships Communication Organisational Performance delivering results Operational management Understand how organisational strategy is developed Implementation of operational/ team plans and manage resources Project management Finance and organisational governance Personal Effectiveness managing self Awareness of self Management of self Decision making Operational management approaches and models Business development tools Project management Finance Behaviours Takes responsibility Inclusive of others and builds trust Agile and responds well to feedback or the need for change Professionalism Operations/Department Manager Level 5 Apprenticeship page 152 IOSH Managing Safely page enquire@peta.co.uk

153 MANAGEMENT APPRENTICESHIPS 152 Practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management. Qualifications CMI Level 5 Diploma in Leadership and Management English Functional Skills Level 2 (If required) Maths Functional Skills Level 2 (If required) Arrangements Programme induction Block release training Blended workplace learning Formative assessment throughout the programme Regular coaching and mentoring sessions with a selected learning and development coach End point asessment Off-the-job Training Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. End Point Assessment Presentation on a workplace project to an assessment panel Question and answer session Online knowledge test Competency based interview Professional discussion Content Knowledge and Skills Operational management approaches and models Business development tools and approaches to continuous improvement Operational business planning techniques Management systems, processes and contingency planning Initiate and manage change Project management Finance/commercial awareness Identify and shape new business opportunities Setting KPIs and monitoring performance against plans Producing reports Interpersonal Excellence managing people and developing relationships Different leadership styles Motivate and improve performance Organisational cultures and diversity Managing multiple teams and develop high performing teams Performance management techniques Building relationships Working collaboratively with others Communication Active listening, able to challenge and give constructive feedback Personal Effectiveness managing self Self awareness Management of self Decision making Behaviours Takes responsibility Inclusive of others and builds trust Agile and responds well to feedback or the need for change Professionalism Operations / Department Manager Level 5 (Standard) Advance your knowledge to take your management skills to the next level NEW STANDARD Start Dates 24 Months On application Flexible to suit Don t forget PETA Apprentices attract up to 50% discount on many of our open courses. Please see page 153 for details. NEBOSH National General Certificate in Occupational Health and Safety page 81 Microsoft Project Introduction page 63 LEAN for Business page 31 enquire@peta.co.uk

154 153 APPRENTICESHIPS Open Course Offers for PETA Apprentices Only As a PETA Apprentice employer you can now access a range of open courses to train your PETA Apprentice at a discounted fee, this is 50% for s and 25% for Non-s. Please call to confirm availability at the time of booking to ensure the discount applies. Management and Personal Development Change Management 17 Presentation Skills 19 Train the Trainer 19 Time Management 20 Communication Skills 20 Assertiveness Skills 21 Negotiation Skills 21 Dealing with Difficult People and Situations 22 Handling Tricky Conversations 22 Neuro-Linguistic Programming: An Introduction 23 Creative Problem Solving 24 Building Personal Resilience 24 Business Writing 25 Minutes and Agendas 25 Business Improvement and Quality Management ISO 9001 An Introduction 30 ISO 9001 Systems Auditing 30 LEAN for Business 31 LEAN Champions 31 Project Management 33 Process Mapping 33 Commercial Awareness 34 Total Productive Maintenance 34 Customer Service and Sales Exceptional Customer Service 38 Complaint Handling 38 Selling Skills 39 Consultative Selling 39 Telephone Selling Skills 40 Sales in the Digital Age 40 Key Account Management 41 HR and Employment Law Recruitment and Interviewing Skills 45 Workplace Mediation 46 Absence Management 47 Return to Work Interviews 47 Employee Representative Training 48 Data Protection and Privacy Laws 48 Diversity in the Workplace 49 Computer Software Microsoft SharePoint Contributor 55 Microsoft SharePoint Site Owner 55 Microsoft SharePoint InfoPath 56 Microsoft SharePoint Workflows 56 Microsoft Excel Introduction 57 Microsoft Excel Intermediate 57 Microsoft Excel Advanced 58 Microsoft Excel Pivot Tables 58 Microsoft Visual Basic for Applications (VBA) Excel 59 Developing Dashboards with Microsoft Excel 59 Microsoft PowerPoint Introduction 60 Microsoft PowerPoint Advanced 60 Microsoft Access for Developers Introduction 61 Microsoft Access for Developers Intermediate 61 Microsoft Access for Developers Advanced 62 Microsoft Access for Users 62 Microsoft Project Introduction 63 Microsoft Project Intermediate 63 Microsoft Project Advanced 64 Microsoft Publisher 64 Microsoft Word Introduction 65 Microsoft Word Intermediate 65 Microsoft Word Advanced 66 Microsoft Visio 66 The Super Business Trio 67 Microsoft Outlook 67 Computing Fundamentals 68 Adobe InDesign Introduction 74 Adobe InDesign Advanced 74 Adobe Photoshop Introduction 75 Adobe Photoshop Advanced 75 Adobe Illustrator Introduction 76 Social Media Building your Business Presence 76 Cyber Security 77 E-Safety for Business 77 Safety, Health and Environmental IOSH Supervising Safely 85 IOSH Managing Safely 86 IOSH Working Safely 87 Emergency First Aid at Work Level 3 Award 89 Principles of COSHH Level 2 Award (RQF) 92 Principles of Risk Assessment Level 2 Award (RQF) 92 Display Screen Equipment (DSE) Assessor 94 Fire Risk Assessment 94 Fire Wardens 95 Asbestos Awareness 95 Controlling Contractors (incorporating CDM Regulations) 96 Stress Risk Management 97 Accident Investigation and Reporting 98 Safety Awareness for Employee Representatives 98 Manual Handling Train the Trainer 99 Manual Handling Awareness 99 Spills Risk Management 100 ISO 14001: An Introduction 100 Warehouse Safety Essentials 101 ISO An Introduction 101 Working at Heights 102 Safety Harness and Fall Arrest 102 Racking Safety Awareness 103 Portable Appliance Testing (PAT) 103 Lift Truck and Mechanical Handling Counterbalance or Reach Novice 109 Engineering Skills Training 17th Edition - Level 3 Award in Requirements for Electrical Installation BS7671 June 2008 (2015) 117 PAT Testing - EAL Level 3 Award in the In-Service Inspection and Testing of Electrical Equipment (PAT)(QCF) 118 Level 3 EAL Inspection and Testing Initial Verification of Electrical Installations 119 Level 3 EAL Periodic Inspection, Testing and Condition Reporting of Electrical Installations 120 Introduction to Basic Electrical Installation 121 Introduction to Milling 122 Introduction to Turning 122 Basic Soldering 123 Introduction to MMA Welding 123 Introduction to MIG Welding 124 Introduction to TIG Welding 124 Don t forget your multiple discounts... 5% off for 2-3 people 8% off for 4-5 people 12% off for 6 or more

155 Venue Hire

156 155 VENUE HIRE Venue Hire Superb training and conferencing facilities in which to host your event Free as standard to your venue hire A dedicated PETA event co-ordinator to plan your perfect venue hire with you Reception and hosting to greet your attendees WiFi connectivity Full audio and visual capability Interactive Whiteboards Refreshments (Tea/Coffee/Juice) on arrival, mid morning, at lunch and mid afternoon) Filtered water in all rooms Parking on site Shower facility Delegate packs, paper, pens and flip charts Benefits of selecting PETA as your venue A professional and comfortable environment Rooms set up to your preference to facilitate your event Easy access from the M27 and public transport links Flexible hire options, morning, afternoon, evening or all day Catering options allowing you to select what suits your budget and eating preferences Air conditioned rooms Disabled access and hearing systems Photocopying service if required On site parking Dedicated host NUMBER OF ROOMS: 13 MAXIMUM ROOM CAPACITY: 120 Our outstanding conference and venue hire facilities are professional, organised and welcoming, perfect for hosting that all important event. From large conferences through to small meetings, we have a wide selection of rooms available that will perfectly meet your needs enquire@peta.co.uk

157 VENUE HIRE 156 Our prestigious large conference room Comfortable seating for up to 120 people Wide stage and lectern for professional presentations Large screen and projector with lighting options Audio system with choice of 3 microphone types Seven specialist training suites Ideal for groups up to 30 people per room Interactive smartboards and flipcharts Wifi connectivity Three spacious computer suites Ideal for up to 8-12 people per room Interactive smartboards and flipcharts Wifi connectivity and internet networks Additional tutor workstations Two large relaxing break out areas Free to use with your booking Two intimate meeting rooms Great value venue Conference Suites Half Day 9.00 am pm 1.00 pm pm Full Day 9.00 am pm Evening Hire 6.00 pm pm Computer Suites (excl. VAT) Nonmember (excl. VAT) Up to 6 people Up to 14 people Up to 30 people Up to 60 people Up to 120 people Up to 6 people Up to 14 people Up to 30 people Up to 60 people Up to 120 people Up to 14 people Up to 30 people Up to 60 people Up to 120 people (excl. VAT) Nonmember (excl. VAT) Full Day 9.00 am pm Up to 12 people Please note For all fees, please remember to add VAT. An additional charge of per hour, per room applies outside of the above times. Your catering choices We take pride in our famously delicious in-centre catering service offering a range of options that are flexible to suit your budget or needs. Call us to speak with our Conference Co-ordinator to develop a menu just for you. Tea, coffee, juice and biscuits are provided in our large dining hall on a self-service buffet arrangement. Full catering options Breakfast, lunch and dinner available to suit your needs and served in our comfortable dining hall Catering options include a two course business lunch, buffet or lighter choices such as sandwiches and fruit Our room hire also includes refreshments (tea, coffee, fruit juice and biscuits) as no additional fee, providing this is taken in the dining hall which we do recommend. Alternatively, if tea and coffee set up is required in the actual room booked, there is an additional fee applicable. Discover more Your hire is personal to you and to ensure that we fully understand your requirements, please contact us for an informal discussion or a no-obligation visit to our facilities to see what we can offer you. enquire@peta.co.uk

158 157 PETA ship

159 MEMBERSHIP 158 Become a PETA The motto of our company is still: set-up by companies for companies PETA Ltd was founded in 1970 and is a registered charity, directed by an Executive Council, elected from a ship of over 300 companies, see next page for details. It operates on a self-financing basis and is non-profit making, with funds reinvested to expand services and training. PETA is now one of the largest and most respected training organisations on the south coast, and continues to build on this reputation. What is PETA ship? ship of PETA is open to any organisation wishing to benefit from the extensive range of services we provide. There are currently over 300 members (see pages ) many of which join PETA to access our expertise, courses and advisory services but also to be part of a non-profit making organisation that is there for the benefit of its s. s also like the idea of being able to influence how PETA is run and, above all, have the security of knowing that there is always someone on hand to support them with training-related concerns or problems encountered during everyday business. ship Benefits The benefits offered by ship rapidly recoup both the initial joining fee and annual subscription. Most organisations join because they trust us with their training and wish to take advantage of our quality training services and discounts. Substantial discounts 15% off apprentice monitoring and assessment 15% off professional advisory service 15% off consultancy support projects 15% off courses, seminars and workshops 20% off training room hire 50% off selected open courses to support training for PETA apprentices (See Apprenticeships section) Priority status Last minute booking offers and discounts Payment 28 days after commencement of service Eligibility to be elected to the PETA Board Priority response to calls for assistance Free services FREE Initial training health check FREE Telephone help-line limited over the phone assistance FREE Places on our Annual Course Taster Event FREE Places on topical seminars and events FREE Web link from our list of s to your website FREE Place per year on our Apprentice Mentoring Course for those companies employing PETA Apprentices The PETA Council The Councillors who run PETA are elected from Companies and are the strategic planners of the organisation, guiding the business to the benefit of its s; PETA Council Officers Nick Loader - Chair Chief Executive Officer - DP World Southampton Elliot Seymour - Vice Chair Human Resources Director - Safran Helicopter Engines UK Ltd Bob Hiskey - Chief Executive Officer PETA Ltd Judith Joslyn - Company Secretary PETA Ltd PETA Councillors Mark Waring Managing Director - Mimtec Ltd Kevin Rough Chief Executive Officer - Daniamant Ltd Phil Deer Senior Learning and Development Manager - Whitman Laboratories Ltd Simon Escott Managing Director - Portsmouth Aviation Ltd Nick Iacobucci Managing Director - DKW Engineering Ltd Stuart Wells Operations Director - Porvair Filtration Group Ltd Corinne Johns HR Director - Raymarine UK Ltd enquire@peta.co.uk

160 159 MEMBERSHIP Thank you to all our Companies. Your support is very much appreciated. PETA is proud to list the many organisations who have seen benefit in joining and would like to thank each and everyone for their support and involvement in making PETA one of the largest and most respected training providers on the south coast. AB Pipe Installations Ltd AB Pipe Installations Ltd Absolute Calibration Ltd Accuracy International Ltd Action Pumps Ltd AD Zemenides Associates Advanced Maintenance Services Ltd Aerial Direct Affinion International Airbus Defence & Space Ltd Alitex Ltd Allclean Contract Cleaning Services Ltd Allen Fencing Ltd Alresford Salads Aluminium Door & Window Solutions Ltd Apollo Fire Detectors Ltd Aquadition Ltd Aquila Nuclear Engineering Limited Arrk Europe Ltd Ashford Colour Press Ltd Atlantic Refrigeration Ltd Austin Divall Fabrications Ltd AVS Fencing Supplies Ltd B-N Group Limited BAE Systems Maritime Services Barfoots of Botley Ltd Bartholomews Agri Food Ltd Basepoint Centres Ltd Bedales School BF Engineering Services Ltd Bio Pure Technology Ltd BMT Asset Performance Ltd BN Aviation Ltd BN Defence Ltd Boeing Defence UK Box-it UK Ltd Brittany Ferries Britten Norman Britten-Norman Aircraft Ltd Brymor Construction Ltd Building Monitoring Services Ltd C & G Building Contractors Capital Fabrication Ltd Carillion Health Chambers Southern Ltd Cheeky Rascals Chemring Countermeasures Chichester Festival Theatre Christopher Fairweather Ltd Ciret Limited City Technology Ltd Citymain Administrators Ltd Clements Technical Recruitment Limited T/A Clemtech Clip Interiors Ltd Close Brewery Rentals Ltd Colas Ltd Coliseum Coaches Colt International Ltd Commercial Lighting Systems Ltd Compact Lighting Ltd Coopervision Manufacturing Ltd Cougar Automation Ltd Country Fare Covered Insurance Solutions Credfeld Ltd CTS Europe Ltd Custom Audio Designs Ltd D & R Structures Ltd Dack Property Management Company Dando Drilling International Ltd Daniamant Ltd Daulby and Tickle Ltd DC White & Partners Denholm Wilhelmsen Ltd Dennison Doors Ltd Di-Spark Ltd DKW Engineering Ltd Domo Tactical Communications (DTC) T/A DTC Doncasters Trucast Ltd Dorelbury Ltd Douglas Stafford Ltd DP World Southampton Drayton Medical Services Limited Drew Marine Signal & Safety UK Ltd Driver Hire Portsmouth Dunham-Bush Ltd Eaton Limited Eaton Ltd (Titchfield) eaze Media Ltd Elta Fans Ltd ENL Ltd Essentra Packaging Facilities Management (Southern) Ltd FCC Paragon Fern-Howard Ltd Fischer Connectors Ltd Flight Data Services Ltd Flowers Glazing Ltd Fly BN Ltd Formaplex Limited Garmin (Europe) Ltd GE Energy Power Conversion UK Ltd Geest Line Ltd Gemalto UK Ltd GMT CNC Machining Goldcrest Guarding Security Services Gosport Ferry Ltd Grand Lodge of Mark Master Masons Graytone Ltd GÜ Puds H Luckett & Co Ltd T/A Lucketts Travel H&S Aviation Ltd Halyard (M&I) Ltd Hampshire Flag Company Harwin Plc HASTE Ltd Hayling Island Sailing Club Hendy Group Ltd Hi-Tech Precision Engineering (UK) Ltd HiTek Power Ltd HN Butler Farms Ltd Holbrooks Printers Ltd Honeywell Analytics Limited Horndean Technology College Hornet Sailing Club HS Butyl Ltd Huhtamaki (UK) Ltd Hyde Property Services Hydroid Inc idac Solutions Ltd IDS UK Ikiwi UK Ltd T/A Phone Repair Doctor Inchcape Fleet Solutions Industrial Rubber Ltd Innova Design & Build Ltd InTandem Systems Ltd International Institute of Marine Surveyors Itchenor Sailing Club ITW Delfast James Hardie Building Products Ltd James Walker Keaflex JB Corrie & Co Ltd Jim Stokes Workshops Ltd K & N Finishers (Southern) Ltd Kayospruce Ltd KB Salon Supplies Kelvion Searle Kenwood Ltd Kern Ltd Key Systems UK Ltd Kingsbridge Estates Ltd Knowlton and Newman Ltd Landguard Systems Limited enquire@peta.co.uk

161 MEMBERSHIP 160 Langmead Group Langstone Harbour Board Language Specialist International Ltd Latchmore Roofing Lee on the Solent Golf Club Lewis Dridge & Company Lewmar Ltd Linet UK Ltd Machine Tool and Engineering Services Ltd Madone Ltd Magma Global Ltd Main Place Ltd T/A Pumpseal Marchwood Power Ltd McMurdo Group Mediabase Direct Limited Meggitt Avionics Meggitt Sensing Systems MG Duff International Ltd Micheldever Tyre Services Ltd Mimtec Ltd MITIE Technical Facilities Management MMD (Shipping Services) Ltd MMP Electrovibe UK Ltd MN Electrical Services Ltd Moneybarn Morgan IAT Ltd Morph PR & Marketing Ltd Mountjoy Ltd Natural Stone and Timber Ltd Natures Way Foods Neural Technologies Ltd Newhaven Port & Properties Ltd Nipro Diagnostics (UK) Limited Nolato Jaycare Limited Nordiko Technical Services Ltd Oceanwise Limited Oil Spill Response Limited Optimus Flowers Ltd Origin Housing Outsource Electronics Ltd Oxford Innovation P & R Structural Glazing Ltd Pall Manufacturing UK Limited Paper Tech Europe Ltd Parish Council of Denmead Parkway Dental Care Parlex (Europe) Ltd PEI-Genesis UK Ltd Permabond Engineering Adhesives Ltd Pfeifer Ltd Pfizer Ltd Phillips Decorators Ltd Phoenix Systems UK Ltd PolarKold Distribution Ltd Polycast Ltd Pompey in the Community Portsdown Office Ltd Portsmouth Aviation Ltd Portsmouth International Port Portsmouth Publishing & Printing Ltd Portsmouth Water Ltd Porvair Filtration Group Ltd Power Tecnique Ltd PPG Print Services Limited Pratt & Witney Canada CSC Europe GmbH Precision Products (Portsmouth) Ltd Preformed Line Products (Great Britain) Ltd Pressco Precision Engineering PSP Worldwide Logistics Ltd Qioptiq Photonics Limited Radian Group Ltd Rawling & Sons Opticians Raymarine UK Ltd Red Funnel Group Regale Microwave Ovens Ltd Ricardo UK Ltd Rich Products Ltd Rockayne (Jersey) Ltd T/A Channel Island Lines Rowner Family Centre Royal Yachting Association Runfold Plastics Limited Saab Seaeye Ltd SAACKE Combustion Services Ltd Safran Helicopter Engines UK Ltd Saith Limited Scheidt & Bachmann (UK) Ltd Petrol Division Sea Talk Systems Ltd Seldén Mast Ltd Serco Project Solutions SERCO Space & Security Skynet 5 SES Controls Ltd Silver Lining Convergence Ltd Smart Video & Sensing Ltd SMR Automotive Mirrors UK Ltd SMT Precision Engineering Ltd SoLab Group Limited Solartron Metrology Solent Glass & Glazing Ltd Solent Scale Services Ltd Solent Stevedores South Coast Insulation Services Ltd South Hants Glass Ltd Southampton Football Club Southampton Grain Terminal Ltd Sovereign Housing Association Specsavers Optical Superstore Spellman HV Electronics Ltd SPI Lasers UK Ltd Spinnaker Contract Services Limited Spirit Circuits Ltd Spur Electron Ltd Stannah Stairlifts Ltd Stewart Signs Ltd Straightpoint (UK) Ltd Sulzer Electro Mechanical Services (UK) Limited Sumika Polymer Compounds (UK) Ltd Sumo Ltd Suunto OY T/As Suunto Diving UK PETA s companies and organisations come in all shapes and sizes and work within a vast spread of sectors and industries, so you ll be in good company! Join our fantastic s and receive training discounts and more. Call or enquire@peta.co.uk now. Swan Retail Ltd Swaythling Housing Society Talley Group Ltd Taylor Made Computer Solutions Ltd Technology Means Business Tew Bros Limited Tews Engineering Ltd Textron Systems Electronic Systems UK Ltd The Alarming Company Ltd The EC Roberts Centre The English Provender Company The Havant Sheet Metal Co Ltd The Lettuce Company Ltd The Royal Navy & Royal Marines Charity TIAA Limited TJ Transport Ltd Total Fire (UK) Ltd Town & Country Covers Ltd TPG Maritime Limited Trescal Ltd Trimline Ltd Triumph Structures - Farnborough Limited Turbocam UK Ltd Ultramag Inspection Services Limited Vector Aerospace Ltd Viking Test Ltd Vision Interior Projects Ltd Vitacress Herbs Ltd Vitacress Salads Ltd WASP Ltd Watermark Spas Ltd Whitman Laboratories Ltd Wickham Laboratories Ltd Wiggle Limited Wightlink Ltd Williams Trade Supplies Ltd Winchester City Council Worthing Coaches Wärtsilä UK Ltd Wärtsilä Water Systems Ltd YMCA Fairthorne Group Zehnder Group UK - Ltd enquire@peta.co.uk

162 161 MEMBERSHIP Applying for ship ship is the best way to make huge savings on your training and services with PETA. To gain access to the benefits available, please make an application as detailed below. Should you wish to discuss membership please contact uson Step 1 - Application form You will need to complete an application form which can be downloaded from our website ( or request your copy via to enquire@peta.co.uk or by speaking with our ship Department on Please be aware that if you applying for Group ship, you will need to ensure a subsidiary application form for each subsidiary business is completed in full. Step 2 - Payment of fees Fees must be paid at the point of application, covering both the Joining and Annual fee adding VAT at the prevailing rate. Fees can be paid as follows: Cheque with application made payable to PETA Ltd Credit card payment over the phone Payment on receipt of invoice via BACS Step 3 - Submit application Please send your application; to enquire@peta.co.uk Fax on Post to ship Department, PETA Ltd, 1 Access Point, Northarbour Road, Portsmouth, Hampshire PO6 3TE Please ensure; Your application is fully completed, clear and legible Subsidiary applications are completed, where required Include the payment of fees (joining, annual and VAT) Please be aware that member benefits are only available once your application and full payment has been received and your application has been approved. ship fees Organisations wishing to benefit from ship of PETA are required to pay both a joining fee and an annual fee at the rate commensurate with the number of permanent staff employed within their business at the time of joining and as detailed in the table below. ship Fees (1 September August 2018) Employees Joining Fee (excl. VAT) Annual Fee (excl. VAT) Total Fee (excl. VAT) Charities * * Total Fee (excl. VAT) and over Group * Please remember to add VAT at the prevailing rate to all fees. * Group Fee Group membership is only available to those organisations who are registered as a parent company with legal subsidiaries. This does not include Associates. ** Charities A 10% discount is available to registered charities and will only apply to the joining fee and annual fees for the first year of membership. All subsequent years will be charged at the full price. ship resignation and re-application will not warrant a further discount ship and Apprenticeship offer Any organisation recruiting a PETA Apprentice and taking out ship at the same time will receive two years ship for the price of one and a free place on our Apprentice mentoring course. In addition, PETA Apprentice employers will be able to access additional training for their PETA Apprentices on selected open courses at half price see page enquire@peta.co.uk

163 Course Booking Information

164 163 COURSE BOOKING INFORMATION Your Questions Answered Call or for help with booking your courses. When do the courses start and finish? The majority of courses commence at 9.15 am and coffee and registration takes place from 8.45 am. Typically, courses finish between 4.30 pm and 5.00 pm. Lunch is provided for courses of one day or more and will be served within the Centre, usually between pm and 1.30 pm. Refreshments are provided mid-morning, lunch time and mid-afternoon. You will receive joining instructions approximately two weeks prior to course commencement which will provide full details regarding the course you are attending. You should arrive so that you have some time to familiarise yourself with our Centre, have some refreshments before you start and take the opportunity to meet some of the people who are attending the same course. How will the training be delivered? Our courses offer a balanced mixture of case studies, practical exercises and formal learning. They are conducted in a friendly environment where you will be encouraged to participate in discussion, express opinions and share ideas with fellow delegates. Each course is limited in number to facilitate interaction and group debate of individual circumstances. What if I am disabled or have special needs? It is essential that you contact us at the earliest possible opportunity so that we can make any necessary arrangements to accommodate your requirements. PETA Limited is committed to an equal opportunities policy which addresses the needs and rights of all applicants, learners and employees to be treated with respect and dignity, in an environment in which diversity of backgrounds and experience is valued. All reasonable adjustments will be made to ensure that disabled people are not disadvantaged and that they can attend our courses and take part in our training programmes secure in the knowledge that we will use every endeavour to meet their needs. What do I need to bring with me? In most cases you only need to bring yourself. There are occasions when the course will require you to bring information or prepare prior to the event and these requirements will be noted on your joining instructions. What if I need to contact the office or my colleagues need to contact me? During the training we do request that mobile phones are switched off, to ensure the group is not distracted and you all gain the most from the day. We are happy to take messages on your behalf and pass them to you during the break times throughout the day. We also provide access in our reception area as well as wifi throughout the centre. Do you provide services other than courses? Yes, we have a wide range of support services which provide companies and individuals with assistance in many areas such as health and safety, computer software support, HR, training and development, quality systems and procedures and the provision of Apprenticeship training. Courses are one of many services offered and can be delivered either at our training centres, in-company or at an alternative venue. Fees All fees listed in the Directory are subject to VAT at the prevailing rate and include, unless otherwise stated, coffee, tea, lunch (for courses of one day or more) and all training materials, registrations. Accommodation is not included. PETA Ltd endeavours to maintain the fees quoted. If a change does become unavoidable, the right is reserved to increase fees without prior notification. However, every effort will be made to give as much notice as possible. When booking your course, please be sure to familiarise yourself with our terms which are detailed on the reverse of the booking forms. How to pay s will be invoiced on commencement of training or delivery of a service unless otherwise agreed. Payment is to be made 28 days from date of the invoice. Non-s are required to pay at the time of booking and cash, cheque or credit card is acceptable. However, payment must be received PRIOR to course/service commencement. Should an invoice be required, this will be issued and payment will be required immediately. If a purchase order is required, please quote the number on your booking forms. How to make a course booking Course bookings may be made several ways; Online: Telephone: enquire@peta.co.uk Fax: (on completion of our registration form at In person at one of our offices Telephone and bookings should be confirmed as soon as possible as a booking is regarded as definite only when a completed registration form has been received. On receipt of a registration form it will be acknowledged within three working days confirming the course booked, the date and number of places reserved. Contact us Any questions you would still like to ask PETA? Call us on or enquire@peta.co.uk enquire@peta.co.uk

165 COURSE BOOKING INFORMATION 164 Course Booking Form Fill and return the form in block capitals, or contact us and ask us to register for you. COURSE DETAILS Please enrol the following delegate(s) on: Course Title Date Commencing Course Code Fee (+VAT) Title, First Name, Last Name Address Title, First Name, Last Name Address Title, First Name, Last Name Address Total (Excluding VAT) : COMPANY DETAILS Company Name Address including Postcode Telephone INVOICE ADDRESS Please invoice company and address as above: Invoice Company Name Invoice Address including Postcode AUTHORISATION I confirm the course booking details are correct and agree to be bound by the booking conditions shown overleaf: Name Signature Position Date To whom correspondence should be addressed I enclose a cheque made payable to PETA Ltd for (Total amount including VAT) Purchase Order Number Or as a member of PETA, please invoice my organisation (please tick) Company No: Charity Registration No: ICO Registration No: Z PETA Limited, One Access Point, Northarbour Road, Portsmouth, Hampshire, PO6 3TE VAT Registration Number enquire@peta.co.uk

166 165 COURSE BOOKING INFORMATION PETA Course Booking Terms and Conditions Our aim is to make your training experience with us as comfortable and pleasant as possible. Here is some key information you may need to know prior to training with us. Your booking form is overleaf... All courses are subject to the following terms and conditions: If you require any further information, please contact us on or Course bookings Course bookings may be made by either completing the registration form overleaf, telephone, or via our website. Telephone and bookings should be confirmed as soon as possible as a booking is regarded as definite only when a completed registration form has been received. On receipt of a registration form it will be acknowledged confirming the course booked, the date and number of places reserved. Provisional bookings can be accepted but when the numbers on a particular course are approaching the maximum, provisional bookings will be asked either to immediately confirm or agree to be transferred to the next course. Course fees Course fees for Companies are payable within 28 days of the date of invoice. For non-members, we require payment with booking. Fees also cover, unless otherwise specified, coffee, tea, lunch (for courses of one day or more) and all training materials, but not hotel accommodation. All fees are subject to VAT at the prevailing rate. PETA endeavours to maintain fees quoted. If a change does become unavoidable, the right is reserved to increase fees without prior notification. However, every effort will be made to give as much notice as possible. Registration Fees Registration fees for accredited programmes are not refundable or transferable. Transfers and cancellations First transfer and cancellation fees Substitutions may be made at any time up to the start of the course. Transfers and late cancellations will, however, incur the following charges based upon the time of receipt of written notification (a fax or is acceptable) prior to the course commencement date. Working Days Substitutions Transfers Cancellations Free Free 25 % Fee 6-10 Free 25 % Fee 50 % Fee Less than 6 Free 50 % Fee Full Fee Delegates who fail to attend will be charged the full fee. Second and subsequent transfers and cancellations The following charges shall apply to second and subsequent transfers instigated by the customer. Working Days Any time following first transfer Substitutions Transfers Cancellations Free 50 % Full fee Joining instructions Joining Instructions are dispatched approximately two weeks before the course is due to commence. These give details of venue, start time, car parking facilities and any other relevant information for the course. Thank you for booking your training with PETA. We trust that you will enjoy the PETA experience. Any transfer instigated by PETA Ltd will not be charged to the client. However, where the client agrees to the transfer, and then subsequently cancels the booking or effects a further transfer then the above charges shall apply. Nominees who fail to attend will be charged the full fee. PETA cancellation In the event of cancellation for any reasons whatsoever or howsoever by PETA Ltd, the limit of PETA s liability shall be to use its best endeavours to give notice of such cancellation and no further enquire@peta.co.uk

167 166 Index 17th Edition - Level 3 Award in Requirements for Electrical Installation BS7671 June 2008 (2015) 117 Absence Management 47 Accident Investigation and Reporting 98 Adobe Illustrator Introduction 76 Adobe InDesign Advanced 74 Adobe InDesign Introduction 74 Adobe Photoshop Advanced 75 Adobe Photoshop Introduction 75 Appraisal Skills 14 Apprenticeship - Business Improvement Techniques (BIT) Level Apprenticeship - Customer Service Practitioner Level Apprenticeship - Data Analyst Level Apprenticeship - Digital Marketer Level Apprenticeship - Diploma in Business Administration Level Apprenticeship - Diploma in Business Administration Level Apprenticeship - Diploma in Customer Service Level Apprenticeship - Engineering Installation and Commissioning Level Apprenticeship - Infrastructure Technician Level Apprenticeship - Machinist - Advanced Manufacturing Engineering Level Apprenticeship - Maintenance Operations Engineering Technician (Electrical, Electronic and Mechanical) Level Apprenticeship - Network Engineer Level Apprenticeship - Operations / Department Manager Level Apprenticeship - Product Design and Development Technician Level Apprenticeship - Software Development Technician Level Apprenticeship - Team Leader / Supervisor Level Apprenticeship - Technical Support Technician Level Apprenticeship - Toolmaker and Tool and Die Maintenance Technician Level Apprenticeship - Unified Communications Technician Level Apprenticeship - Welding Level Apprenticeship - Welding Level Asbestos Awareness 95 Assertiveness Skills 21 Basic Soldering 123 Building Personal Resilience 24 Business Continuity Planning An Introduction 32 Business Writing 25 CCNSG Safety Passport Renewal 91 CCNSG Safety Passport 91 Change Management 17 Coaching for Success 18 Commercial Awareness 34 Communication Skills 20 Competence Assessment for Changing Abrasive Wheels 125 Complaint Handling 38 Computing Fundamentals 68 Conflict and Aggression Handling 97 Consultative Selling 39 Controlling Contractors (incorporating CDM Regulations) 96 Counterbalance or Reach Conversion 108 Counterbalance or Reach Experienced 109 Counterbalance or Reach Novice 109 Counterbalance or Reach Refresher 109 Creating a Business Case 32 Creating a LEAN Culture 34 Creative Problem Solving 24 Cyber Security 77 Data Protection and Privacy Laws 48 Dealing with Difficult People and Situations 22 Developing Dashboards with Microsoft Excel 59 Display Screen Equipment (DSE) Assessor 94 Diversity in the Workplace 49 Emergency First Aid at Work Level 3 Award 89 Emergency Response Team (ERT) Training 96 Employee Representative Training 48 E-Safety for Business 77 EU Procurement Law 34 Exceptional Customer Service 38 Finance for Non-Financial Managers 17 Fire Risk Assessment 94 Fire Wardens 95 First Aid at Work Level 3 Award 88 First Aid at Work Requalification Level 3 Award 89 First Aid Skills Annual Refresher 90 Handling Tricky Conversations 22 High Performing Teams 16 HR for Non-HR Managers 45 ILM Level 3 Certificate in Leadership and Management 9 ILM Level 5 Certificate in Leadership and Management 10 Instructional Techniques for Mechanical Handling Equipment 112 Interpersonal Skills with SDI 23 Introduction to Basic Electrical Installation 121 Introduction to MIG Welding 124 Introduction to Milling 122 Introduction to MMA Welding 123 Introduction to Oxy-Acetylene Cutting 125 Introduction to TIG Welding 124 Introduction to Turning 122 IOSH Health and Safety for Work Placement Personnel 87 IOSH Managing Safely 86 IOSH Safety for Executives and Directors 86 IOSH Supervising Safely 85 IOSH Working Safely 87 ISO 14001: An Introduction 100 ISO An Introduction 101 ISO 9001 An Introduction 30 ISO 9001 Systems Auditing 30 ITIL Foundation 54 ITSSAR Lift Truck Instructor Novice 111 ITSSAR Lift Truck Instructor Requalification 111 Key Account Management 41 Leading a Remote Team 15 LEAN Champions 31 LEAN for Business 31 Level 3 EAL Inspection and Testing Initial Verification of Electrical Installations 119 Level 3 EAL Periodic Inspection, Testing and Condition Reporting of Electrical Installations 120 Managing It s Not My Job Individuals 16 Managing Cultural Differences 15 Managing Lift Truck Operations 113 Managing Performance Discipline, Capability and Grievance 46 Manual Handling Awareness 99 Manual Handling Train the Trainer 99 Mate to Manager Managing the Transition 14 Mentoring Skills 18 Microsoft Access for Developers Advanced 62 Microsoft Access for Developers Intermediate 61 Microsoft Access for Developers Introduction 61 Microsoft Access for Users 62 Microsoft Excel Advanced 58 Microsoft Excel Intermediate 57 Microsoft Excel Introduction 57 Microsoft Excel Pivot Tables 58 Microsoft Outlook 67 Microsoft PowerPoint Advanced 60 Microsoft PowerPoint Introduction 60 Microsoft Project Advanced 64 Microsoft Project Intermediate 63 Microsoft Project Introduction 63 Microsoft Publisher 64 Microsoft SharePoint Contributor 55 Microsoft SharePoint InfoPath 56 Microsoft SharePoint Site Owner 55 Microsoft SharePoint Workflows 56 Microsoft Visio 66 Microsoft Visual Basic for Applications (VBA) Excel 59 Microsoft Word Advanced 66 Microsoft Word Intermediate 65 Microsoft Word Introduction 65 Minutes and Agendas 25 NEBOSH Certificate in Environmental Management 84 NEBOSH National Certificate in Fire Safety and Risk Management 83 NEBOSH National General Certificate in Occupational Health and Safety 81 NEBOSH National General Certificate in Occupational Health and Safety Distance Learning Programme 82 NEBOSH Revision Workshop (NGC1, GC2, FC1 or EC1) 85 Negotiation Skills 21 Neuro-Linguistic Programming: An Introduction 23 PAT Testing - EAL Level 3 Award in the In-Service Inspection and Testing of Electrical Equipment (PAT)(QCF) 118 Portable Appliance Testing (PAT) 103 Practical Leadership Skills 13 Presentation Skills 19 Principles of COSHH Level 2 Award (RQF) 92 Principles of Risk Assessment Level 2 Award (RQF) 92 Process Mapping 33 Project Management 33 Racking Safety Awareness 103 Recruitment and Interviewing Skills 45 Return to Work Interviews 47 Safety Awareness for Employee Representatives 98 Safety Harness and Fall Arrest 102 Safety, Health and Environmental Update 90 Sales in the Digital Age 40 Selling Skills 39 Social Media Building your Business Presence 76 Spills Risk Management 100 Stress Risk Management 97 Supervisory Skills 12 Telephone Selling Skills 40 The New Team Leader 13 The Super Business Trio 67 Time Management 20 Total Productive Maintenance 34 Train the Trainer 19 Warehouse Safety Essentials 101 Working at Heights 102 Workplace Mediation 46 enquire@peta.co.uk

168 Directory of Training OPEN COURSES Management and Personal Development Business Improvement and Quality Management Customer Service and Sales HR and Employment Law Computer Software Safety, Health and Environment Lift Truck and Mechanical Handling Engineering Skills APPRENTICESHIPS Business Administration Customer Service Information Technology Management and Team Leading Engineering Electrical / Electronic Engineering Maintenance Engineering Fabrication and Welding Machining and CNC SUPPORT SERVICES Safety, Health and Environment Training and HR ICT Applications Support Business Improvement Book your training online at FSC PETA Management Training and Conference Centre One Access Point, Northarbour Road Portsmouth Hampshire UK PO6 3TE enquire@peta.co.uk PETA Limited is an equal opportunities provider of training and welcomes all sections of the community.