Entry Level 3 Certificate in Personal Progression through Employment ( )

Transcription

1 Entry Level 3 Certificate in Personal Progression through Employment ( ) Qualification handbook for centres 500/6968/8 September 2009 Version 1.0

2 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management, which provides management qualifications, learning materials and membership services), City & Guilds NPTC (which offers land-based qualifications and membership services), City & Guilds HAB (the Hospitality Awarding Body), and City & Guilds Centre for Skills Development. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and learners studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching learners working towards a City & Guilds qualification, or for internal administration purposes learners may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions (which can be found on the City & Guilds website) also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available on the City & Guilds website or from our Publications Sales department at the address below or by telephoning +44 (0) or faxing +44 (0) Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0) F +44 (0) centresupport@cityandguilds.com

3 Entry Level 3 Certificate in Personal Progression through Employment ( ) Qualification handbook for centres September 2009 Version 1.0 Entry Level 3 Certificate in Personal Progression through Employment ( ) 1

4 City & Guilds Skills for a brighter future 2 Entry Level 3 Certificate in Personal Progression through Employment ( )

5 Contents 1 Introduction to the qualification Qualification structure Opportunities for progression Qualification support materials 8 2 Centre requirements Resource requirements Candidate entry requirements 10 3 Units 11 Unit 301 Exploring job opportunities in the workplace 12 Unit 302 Interview preparation and performance 20 Unit 303 My role at work 28 Unit 304 Plan and make a journey using public transport 35 Unit 305 Maintain a work placement 38 Unit 306 Writing a CV 44 Unit 307 Preparing for work placement 50 Unit 308 Conduct at work 56 Unit 309 Managing your health at work 61 Unit 310 Individual rights and responsibilities 65 Unit 311 Preparation for work 68 Unit 312 Developing self 72 Unit 313 Managing own money 77 Unit 314 Dealing with problems in daily life 81 Unit 315 Individual rights and responsibilities 86 Unit 316 Preparation for work 89 Unit 317 Developing self 93 4 Assessment Summary of assessment methods Evidence requirements Recording forms 100 Form 1 Candidate and centre details 102 Form 2 Initial and Baseline Learning Profile 103 Form 3 Assessment plan, review and feedback 105 Form 4 Performance evidence record 107 Form 5 Evidence location sheet 109 Form 6 Summary of unit and qualification achievement 110 Form 7 Unit assessment and verification declaration Course design and delivery Initial assessment and induction Recommended delivery strategies 113 Entry Level 3 Certificate in Personal Progression through Employment ( ) 3

6 Appendix 1 Relationships to other qualifications 114 Appendix 2 Sources of general information Entry Level 3 Certificate in Personal Progression through Employment ( )

7 1 Introduction to the qualification Qualification title and level Entry Level 3 Certificate in Personal Progression through Employment City & Guilds qualification number Ofqual accreditation number 500/6968/8 Last registration date 31/12/2010 Last certification date 31/12/2011 The Entry Level 3 Certificate in Personal Progression through Employment is designed to support learners to progress into/towards employment, to develop their skills in a number of different areas. This qualification is predominately aimed at people with a learning disability; however the nature of the qualification would also suit other learners that do not thrive within a traditional classroom setting. The qualification covers areas such as; exploring job opportunities in the workplace, interview preparation and performance, planning and making a journey using public transport, learning about their role at work and maintaining a work placement which would hopefully lead to paid employment. Providers will be able to select a package of units appropriate to the needs of the individual learner. It is a practical qualification using real opportunities and materials, be it in the work place or through practical pre employment preparation, to allow for sustained learning. Learners will be able to develop their knowledge and/or skills to prepare for employment in a broad occupational area. This qualification offers a Certificate on the QCF in the Foundation Learning Tier. The qualification promotes a range of generic and transferable skills, personal qualities and attributes essential for successful performance in working life. It replaces the City & Guilds Entry Level 3 Certificate in Personal Progression through Practical Work Skills ( ) which expires on 31/08/2010. This qualification was developed in association with Mencap, a leading Learning Disability organisation and contains units that have been developed by other Awarding Organisations. Entry Level 3 Certificate in Personal Progression through Employment ( ) 5

8 1.1 Qualification structure To achieve the Entry Level 3 Certificate in Personal Progression through Employment, learners must complete the mandatory units 303 and 305, and then achieve a minimum of 2 credits from either units 301, 302 or 304, and a minimum of 2 credits out of the remaining units from The table below shows what the rules of combination looks like on the online catalogue. Entry Level 3 Certificate in Personal Progression Through Employment QCA ref: 500/6968/8 Rules for achievement 10 credits from (303, 305) plus minimum 2 credits from ( , 304) plus minimum 2 credits from ( ) The optional units chosen should be those that best relate to the learners learning needs, their learning environment and available learning resources. This qualification also contains some Entry 2 units (units ). The table below illustrates the unit titles and the credit value of each unit. Accreditation unit reference City & Guilds unit number Unit title T/600/3779 Unit 301 Exploring job opportunities in the workplace F/600/3803 Unit 302 Interview preparation and performance Mandatory/ optional for full qualification Credit value Optional 3 N/A Optional 2 N/A Excluded combination of units (if any) L/600/3805 Unit 303 My role at work Mandatory 3 N/A Y/502/0841 Unit 304 Plan and make a journey using public transport D/600/3808 Unit 305 Maintain a work placement Optional 2 N/A Mandatory 7 N/A D/502/3031 Unit 306 Writing a CV Optional 2 N/A 6 Entry Level 3 Certificate in Personal Progression through Employment ( )

9 F/501/6363 Unit 307 Preparing for work placement Optional 1 N/A A/501/6331 Unit 308 Conduct at work Optional 1 N/A M/501/6360 Unit 309 Managing your health at work Optional 1 N/A A/502/0458 Unit 310 Individual rights and responsibilities A/502/0461 Unit 311 Preparation for work Optional 1 N/A Optional 2 N/A M/502/0456 Unit 312 Developing self Optional 2 N/A F/502/0462 Unit 313 Managing own money Optional 2 N/A H/502/0454 Unit 314 Dealing with problems in daily life F/502/0445 Unit 315 Individual rights and responsibilities R/502/0451 Unit 316 Preparation for work Optional 2 N/A Optional 1 N/A Optional 2 N/A M/502/0442 Unit 317 Developing self Optional 2 N/A 1.2 Opportunities for progression On completion of the qualification learners may progress to higher level qualifications such as: City & Guilds 7577 Award and Certificate in Personal and Social Development (Level 1) City & Guilds 7546 Award and Certificate in Employability and Personal Development (Level 1) A qualification in their vocational area to develop work based skills (Level 1, 2) Other specific work related qualification which is in line with their job aspirations/current role. Other options for progression include: Paid work (either through their placement or with another employer) Ongoing voluntary work to further develop their skills within a charity/not for profit organisation. Entry Level 3 Certificate in Personal Progression through Employment ( ) 7

10 1.3 Qualification support materials City & Guilds also provides the following publications and resources specifically for this qualification: Description Fast track approval form Easy read guide for learners Centre/employer info sheet Learner info sheet Recording forms How to access Entry Level 3 Certificate in Personal Progression through Employment ( )

11 2 Centre requirements This section outlines the approval processes for Centres to offer these qualifications and any resources that Centres will need in place to offer the qualifications including requirements for Centre staff. Centres already offering City & Guilds qualifications in this subject area Centres approved to offer the Entry Level 3 Certificate in Personal Progression through Practical Work Skills ( ) and the Award and Certificate in Personal and Social Development ( ) may apply for approval for the new Entry Level 3 Certificate in Personal Progression through Employment ( ) using the fast track approval form, available from the City & Guilds website. Centres may apply to offer the new qualification using the fast track form: providing there have been no changes to the way the qualifications are delivered, and if they meet all of the approval criteria specified in the fast track form guidance notes. Fast track approval is available for 12 months from the launch of the qualification. After this time, the qualification is subject to the standard Qualification Approval Process. It is the centre s responsibility to check that fast track approval is still current at the time of application. Existing centres wishing to offer this qualification must use the standard Qualification Approval Process. 2.1 Resource requirements Physical resources and site agreements As this qualification focuses on learning by doing rather than learning about, few activities should be classroom based. The qualifications should be delivered in the settings that are most appropriate to the learner and reflect the learning outcomes within the units. Wherever possible, real and relevant settings and resources that motivate should be used. Learners working towards the Entry Level 3 Certificate in Personal Progression through Employment should have the opportunity to develop skills needed for work within a real working environment through either paid or voluntary work; through a mixture of work placement opportunities. Full time or part time work through enterprise activity should be used sparingly. Learners should carry out a real job search and take part in an interview. The work placement/voluntary work should be for an agreed period of time which allows learners to develop their work based skills. As many of the learners may have limited literacy and numeracy skills, resources need to be available to enable learners to demonstrate their ability through carrying out practical tasks rather than writing about them; for example, learners who have difficulty with reading and writing should not be asked to complete worksheets as evidence for their Personal Progress portfolios. Human resources Staff delivering this qualification must be able to demonstrate that they meet the following occupational expertise requirements. They should: have experience of delivering/supporting work based learning and/or employability skills Entry Level 3 Certificate in Personal Progression through Employment ( ) 9

12 have experience of providing support around the key areas of the qualification be familiar with current practices in relation to supported employment. Centre staff may undertake more than one role, eg tutor and assessor or internal verifier, but must never internally verify their own assessments. Assessors and internal verifiers While the Assessor/Verifier (A/V) units are valued as qualifications for centre staff, they are not currently a requirement for the qualification. Continuing professional development (CPD) Centres are expected to support their staff in ensuring that their knowledge remains current of the occupational area and of best practice in delivery, mentoring, training, assessment and verification, and that it takes account of any national or legislative developments. 2.2 Candidate entry requirements Learners should not be entered for a qualification of the same type, content and level as that of a qualification they already hold. There are no formal entry requirements for learners undertaking this qualification. However, centres must ensure that learners have the potential and opportunity to gain the qualification successfully. As part of the assessment for this qualification, learners must have access to a real work setting/placement. This should be set up by the provider and be based on learners interests and aspirations. Age restrictions There are no age limits attached to learners undertaking the qualification unless this is a legal requirement of the process or the environment in which they will conduct their placement. 10 Entry Level 3 Certificate in Personal Progression through Employment ( )

13 3 Units Availability of units The learning outcomes and assessment criteria are also viewable on the National Database of Accredited Qualifications (NDAQ) Structure of units The units in this qualification are written in a standard format and comprise the following: City & Guilds reference number title level credit value unit aim assessment and grading learning outcomes which are comprised of a number of assessment criteria notes for guidance. Summary of units City & Guilds Title Credits unit number 301 Exploring job opportunities in the workplace Interview preparation and performance My role at work Plan and make a journey using public transport Maintain a work placement Writing a CV Preparing for work placement Conduct at work Managing your health at work Individual rights and responsibilities Preparation for work Developing self Managing own money Dealing with problems in daily life Individual rights and responsibilities Preparation for work Developing self 2 Entry Level 3 Certificate in Personal Progression through Employment ( ) 11

14 Unit 301 Exploring job opportunities in the workplace Level: Entry 3 Credit value: 3 Unit aim The aim of this unit is to enable the learner to develop the knowledge and skills to apply for a job through practical learning and application. The skills developed by the learner will include selecting a number of workplaces to visit, carrying out job searches and applying for a job. The knowledge acquired by the learner through the unit will enable learners to know what kind of work they want to pursue, have an understanding of how to look for work and an understanding of the information that they need to complete a job application. Learning outcomes There are five learning outcomes to this unit. The learner will be able to: 1. Decide on up to three workplaces to visit based on their goals and interests 2. Visit three workplaces to find out what different jobs entail 3. Compare the information from their visits to decide what kind of job they would like to do 4. Perform a job search 5. Apply for a job of their choice, using the most appropriate method Guided learning hours It is recommended that 30 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Witness statements. 12 Entry Level 3 Certificate in Personal Progression through Employment ( )

15 Unit 301 Outcome 1 Exploring job opportunities in the workplace Decide on up to three workplaces to visit based on their goals and interests Assessment Criteria The learner can: 1. Use appropriate sources to find out about different employers 2. Select up to three workplaces which they want to visit 3. State why they want to visit chosen workplaces 4. Communicate to arrange visits to workplaces 5. Prepare a list of questions to ask at the visits to find out more information about working there. Entry Level 3 Certificate in Personal Progression through Employment ( ) 13

16 Unit 301 Outcome 2 Exploring job opportunities in the workplace Visit three workplaces to find out what different jobs entail Assessment Criteria The learner can: 1. Follow instructions to get to the workplaces as arranged, this includes arriving on time 2. Follow instructions throughout the visits including any health and safety instructions 3. Communicate to ask questions about the workplace 4. Take responsibility for their personal presentation on visits 5. Take responsibility for seeking support if appropriate. 14 Entry Level 3 Certificate in Personal Progression through Employment ( )

17 Unit 301 Outcome 3 Exploring job opportunities in the workplace Compare the information from their visits to decide what kind of job they would like to do Assessment Criteria The learner can: 1. Compare the information gained from each of the visits 2. Decide which of the workplaces they preferred and state the reasons why 3. Make a decision about the type of work they want to do, including salary and hours 4. Indicate what support they may need to get to work. Entry Level 3 Certificate in Personal Progression through Employment ( ) 15

18 Unit 301 Outcome 4 Exploring job opportunities in the workplace Perform a job search Assessment Criteria The learner can: 1. State the different ways in which job search can be conducted 2. Demonstrate carrying out a job search using the job points in the job centre independently or with some support 3. Demonstrate the use of the internet to job search independently or with some support 4. Demonstrate the use of a newspaper to job search independently or with some support 5. Demonstrate the use of the telephone to find out information about jobs 6. Communicate with staff at the job centre, library etc to find out information and give personal information 7. Demonstrate keeping safe when job searching. 16 Entry Level 3 Certificate in Personal Progression through Employment ( )

19 Unit 301 Outcome 5 Exploring job opportunities in the workplace Apply for a job of their choice, using the most appropriate method Assessment Criteria The learner can: 1. Make a decision about which job to apply for 2. Obtain an application form for the chosen job or identify the employers chosen method for recruitment 3. Use the CV to help you to complete the application form or create a covering letter to send with the CV with support if needed 4. Identify the skills and experience that they have that would make them suitable for this job 5. Identify and state what ongoing support they may need for future and name someone who they may turn to for advice and support. Entry Level 3 Certificate in Personal Progression through Employment ( ) 17

20 Unit 301 Exploring job opportunities in the workplace Notes for guidance This unit enables learners to develop the skills they need in order to job search and apply for work. Within this unit learners should be given opportunities to develop the skills associated with the unit to demonstrate achievement of the different outcomes. This unit should be delivered on a one to one basis using real resources and practical learning outside of a classroom setting, some examples have been provided below. Assessment of this unit should be completed through assessor observation, question and answer, witness statements and if applicable/appropriate work products eg a completed application form, jobs search etc. Outcome 1- Decide on up to three workplaces to visit based on their goals and interests. This outcome may be delivered as a small group session to generate discussion and ideas, discussions should cover interests and aspirations around the world of work. If this method is used, individual comments must be documented to show involvement and understanding of the processes involved in setting up visits. Appropriate sources may include the internet, newspapers, adverts, the local library, the yellow pages, careers library etc. Communication to organise the visits may be via telephone, , letter or face to face contact, this may be supported and the most appropriate method for the learner used. Outcome 2- Visit three workplaces to find out what different jobs entail. This outcome should be delivered with no more that three people to allow adequate support to be provided throughout the visits. If working in small groups then the individuals should be grouped according to their interests and goals so that the learning which takes place enables the learners to make an informed choice about where they would like to work and what they would like to do. The minimum number of employer visits should be at least two to allow learners to compare the information to make an informed decision. Learners would not need to visit all three employers identified if this is not practical for the learner. Health and safety instructions may include signing in and out of the building, staying within agreed areas, advising staff of where they are going etc. Communication may be with anyone within the organisation (employees, managers, HR etc) Outcome 3- Compare the information from their visits to decide what kind of job they would like to do. Learners should compare the information from their visits; a template may be used to document learner s thoughts. As part of this process learners can discuss the aspects which are important to them. This discussion may be on a one to one basis with the assessor or within a group, learners should identify the type of work they would like to do eg indoors/outdoors, the number of hours they want to work, salary, location and travel etc. Once this has been completed it may be supplemented with the Personal and Social Development (PSD) unit; Preparation for Work to find out more about specific job roles. The support someone may need could include travelling to work, understanding instructions, learning new tasks and routines etc. Outcome 4- Perform a job search. Learners should visit the different locations to conduct job searches such as the job centre, accessing the library etc. The learners should search for current and real vacancies. Use of the telephone may include phoning job seekers direct, following up job adverts, calling the office etc. Should someone have communication difficulties eg not being understood over the phone or a fear of using the phone which can not be overcome, an alternative method would need 18 Entry Level 3 Certificate in Personal Progression through Employment ( )

21 to be sought to assess this eg the learners stating what information the assessor should find out and say to enable the assessor to make the call on their behalf. Keeping safe whilst job searching, this may include things such as knowing what information to disclose on the internet and looking after personal belongings and personal safety. This should be delivered on a one to one basis to allow learners to develop the skills at a pace which suits them and with the support they require. Some group discussion around how we can perform a job search may be used but individual learner comments should be documented. Outcome 5- Apply for a job of their choice, using the most appropriate method. Learners should be encouraged to select and apply for a real job which they are interested in and not one that is just available. Skills and experience may include past work experience, personal and social skills that the learner has. Entry Level 3 Certificate in Personal Progression through Employment ( ) 19

22 Unit 302 Interview preparation and performance Level: Entry 3 Credit value: 2 Unit aim The aim of this unit is to enable the learner to develop the knowledge and skills to take part in an interview through practical learning and application. The skills developed by the learner will include travelling to the interview, taking part in a mock and a real interview. The knowledge acquired by the learner will enable them to describe their skills in an interview situation, understand how to present themselves during an interview and assist them to review what went well and what did not go well in the interview. Learning outcomes There are five learning outcomes to this unit. The learner will be able to: 1. Prepare for a mock interview 2. Take part in a mock interview, captured in the most appropriate way for the learner 3. Review the mock interview 4. Prepare for a real interview 5. Attend a real interview Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Recording of the interview(audio/visual/detailed notes) Witness statements Oral questioning by the assessor 20 Entry Level 3 Certificate in Personal Progression through Employment ( )

23 Unit 302 Outcome 1 Interview preparation and performance Prepare for a mock interview Assessment Criteria The learner can: 1. State the time and location for the mock interview 2. State how they will travel to the interview 3. Indicate what skills and interests you have that meet the job description for the post being interviewed for 4. Prepare some questions for the interview 5. Plan how you will present yourself during the interview and explain why you would present yourself in this way. Entry Level 3 Certificate in Personal Progression through Employment ( ) 21

24 Unit 302 Outcome 2 Interview preparation and performance Take part in a mock interview, captured in the most appropriate way for the learner Assessment Criteria The learner can: 1. Present themselves in a smart manner, expected for an interview 2. Follow instructions to get to and take part in the mock interview 3. Communicate appropriately in getting to and throughout the mock interview. 22 Entry Level 3 Certificate in Personal Progression through Employment ( )

25 Unit 302 Outcome 3 Interview preparation and performance Review the mock interview Assessment Criteria The learner can: 1. Review the interview and state what went well and what could have been improved 2. Receive feedback from the assessor and review ways in which the interview could be improved. Entry Level 3 Certificate in Personal Progression through Employment ( ) 23

26 Unit 302 Outcome 4 Interview preparation and performance Prepare for a real interview Assessment Criteria The learner can: 1. State what their travel arrangements are to get to the interview on time 2. State what job they have applied for and explain why they want it and why they think they are suitable for the position 3. State what you will need to do to keep safe when you go for the interview 4. Prepare some questions for the interview 5. Plan how to present themselves during the interview and explain why they are presenting themselves in that way. 24 Entry Level 3 Certificate in Personal Progression through Employment ( )

27 Unit 302 Outcome 5 Interview preparation and performance Attend a real interview Assessment Criteria The learner can: 1. Present themselves in a manner expected for an interview 2. Follow instructions to attend the real interview 3. Communicate appropriately throughout the interview 4. State what skills, experience and interests they have that would make them right for the job and give examples of these. Entry Level 3 Certificate in Personal Progression through Employment ( ) 25

28 Unit 302 Interview preparation and performance Notes for guidance This unit enables learners to develop the skills they need in order to prepare for and attend an interview. Within this unit learners should be given opportunities to develop the skills associated with the unit to enable the learner to demonstrate achievement of the different outcomes. This unit should be delivered on a one to one basis using real resources and practical learning. Some examples have been provided below. Assessment should be through assessor observation, questioning and if possible feedback from the interviewer in the form of a witness statement. Outcome 1- Prepare for a mock interview. The emphasis on this learning outcome is about preparing themselves for an interview. Learners should state what sort of job interview they want to go for with regards to their decision about the work they would like to do. Learners should review the job description and prepare for their interview using the information they have on the job role, as they would for a real interview situation. Learners should be encouraged to identify their skills, interests and experiences and how they relate to the job they are being interviewed for. They should think about the questions they may be asked, what they would like to know more about (pay and conditions, job role etc) and consider how they would respond if they do not understand the question they are being asked. This can be supported by the assessor. Personal presentation should include clothing, eye contact and body language. Outcome 2- Take part in a mock interview which is captured in the most appropriate way for the candidate. The interview should be conducted by someone not known to the learner. This will allow the learner to have a sense of a real interview situation. The interview should also be for a position similar to the one that the learner is interested in but one that they have prepared for in learning outcome one. Appropriate communication includes stating their arrival, introducing themselves, listening and responding to questions, sharing appropriate personal information such as skills, experiences and interests, asking relevant questions, ending the interview and non verbal communication. Instructions learners will follow will be concerned with attending the interview and following the interviewer s instructions. The interview should ideally be captured on video. However alternative methods could be used eg audio recording or a very detailed observation. If using the observation method then feedback should be presented as soon as possible after the interview to allow the learner to reflect on their interview in an accurate manner. Outcome 3- Review the mock interview. This should be conducted on a one to one basis, it is good practice to allow the learners to watch the recording (if video) back on their own in the first instance and then review it with the assessor. If using other methods for capturing the mock interview then this should be reviewed as soon as possible after the interview to enable accurate reflection. They should review the answers they have provided, their dress, their communication skills and body language. Outcome 4- Prepare for a real interview. Preparation for the real interview should take into consideration the feedback they received from the mock interview and the result of ongoing learning. Learners should be clear in the interview they are attending, its location and time. Outcome 5- Attend a real interview. 26 Entry Level 3 Certificate in Personal Progression through Employment ( )

29 Learners must be appropriately dressed for the interview and communicate throughout the interview in an appropriate manner. The interview should ideally be for a real job however alternatives may be used such as interviews for benefits, placements and college enrolments etc. The same guidance as in learning outcome 2 should be applied. When assessing this unit due consideration of the learner s circumstances should be applied particularly around personal presentation. It may be that learners do not have funds to purchase traditional interview attire. Consideration of the type of job the interview is for should also be applied Entry Level 3 Certificate in Personal Progression through Employment ( ) 27

30 Unit 303 My role at work Level: Entry 3 Credit value: 3 Unit aim The aim of this unit is to enable learners to develop the skills and knowledge they need to carry out their new job role. They will develop skills in the workplace to complete tasks and to follow health and safety guidance in a practical setting. They will understand why they are asked to follow workplace rules and how to deal with problems at work. Learning outcomes There are five learning outcomes to this unit. The learner will be able to: 1. Present themselves in an acceptable way for the type of work that they are doing (this may include wearing protective clothing) 2. Follow basic hygiene rules 3. Follow health and safety instructions in the workplace 4. Manage time to follow the routine patterns of the workplace 5. Follow instructions from the supervisor to complete tasks to the required standard Guided learning hours It is recommended that 30 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Employer feedback/witness statement 28 Entry Level 3 Certificate in Personal Progression through Employment ( )

31 Unit 303 Outcome 1 My role at work Present themselves in an acceptable way for the type of work that they are doing (this may include wearing protective clothing) Assessment Criteria The learner can: 1. Wear the appropriate clothes, shoes for their role and protective clothing when asked to 2. Explain why they have presented themselves in this way, including protective clothing if applicable 3. Communicate appropriately at work, including body language. Entry Level 3 Certificate in Personal Progression through Employment ( ) 29

32 Unit 303 Outcome 2 My role at work Follow basic hygiene rules Assessment Criteria The learner can: 1. Demonstrate that they can follow basic hygiene rules 2. Explain why they need to follow basic hygiene rules. 30 Entry Level 3 Certificate in Personal Progression through Employment ( )

33 Unit 303 Outcome 3 My role at work Follow health and safety instructions in the workplace Assessment Criteria The learner can: 1. Complete a Health and Safety induction in the workplace 2. Demonstrate a practical understanding of health and safety in the workplace 3. Explain why they need to follow health and safety guidance 4. State how they would report any accidents or concerns. Entry Level 3 Certificate in Personal Progression through Employment ( ) 31

34 Unit 303 Outcome 4 My role at work Manage time to follow the routine patterns of the workplace Assessment Criteria The learner can: 1. Demonstrate arriving at work on time 2. Demonstrate the ability to complete tasks within the expected timeframe 3. Demonstrate the ability to take breaks on time and return from them at the correct time 4. State how to report lateness and illness 5. Explain how they would plan and arrange time off from work 6. State why it is important to manage their time at work effectively. 32 Entry Level 3 Certificate in Personal Progression through Employment ( )

35 Unit 303 Outcome 5 My role at work Follow instructions from the supervisor to complete tasks to the required standard Assessment Criteria The learner can: 1. State what their routine tasks are 2. Demonstrate following instructions to complete specified workplace tasks to an agreed standard 3. Communicate appropriately to complete tasks 4. Explain what actions they would take if they needed help 5. Work cooperatively as a team when required or independently; support team members where required to enable tasks to be completed 6. Communicate effectively with customers 7. State how they would use feedback from their employer to improve their performance. Entry Level 3 Certificate in Personal Progression through Employment ( ) 33

36 Unit 303 My role at work Notes for guidance This unit enables learners to develop the skills they need in order to learn the routines and tasks involved with their placement. Within this unit learners should be given opportunities to develop the skills associated with the unit to enable them to demonstrate achievement of the different outcomes. Learners should be supported to learn their new role. This unit should be delivered on a one to one basis within a work place (work experience, voluntary or paid) outside of their usual environment to provide a realistic view of the world of work. The agreed standards should be agreed with the employer at the start of placement. To support the assessment photographic evidence may be used as can real work products if appropriate for the learner and the environment. Outcome 1- Present themselves in an acceptable way for the type of work that they are doing (this may include wearing protective clothing). The appropriate clothing for work will be predetermined by the employer prior to the start of the placement. Communication should be with colleagues, supervisors and customers if applicable. Outcome 2- Follow basic hygiene rules. Basic hygiene includes personal hygiene for work, hygiene rules within the work place such as washing of hands before preparing and handling food, using tongs, wearing a hair net, apron etc. Outcome 3- Follow health and safety instructions in the workplace. Health and safety in the workplace should include the fire procedure, accident reporting, using equipment/chemicals, manual handling, first aid reporting and signing in and out. Concerns learners may have/share should include potential accidents and bullying of self or others. The health and safety induction should be documented and an ongoing review of health and safety is recommended to ensure learner safety and understanding throughout the placement. Outcome 4- Manage time to follow the routine patterns of the workplace. Time off from work may include reporting illness, medical appointments or booking holidays according to the workplace procedure. Outcome 5- Follow instructions from the supervisor to complete tasks to the required standard. Instructions may be verbal, written or through demonstration to match the style of learning preferred by the learner. Communication may be with the assessor, colleagues, supervisor or customers, greeting people and may include asking for help. In communicating they should be polite and responding appropriately to either colleagues or customer needs/enquiries. 34 Entry Level 3 Certificate in Personal Progression through Employment ( )

37 Unit 304 Plan and make a journey using public transport Level: Entry 3 Credit value: 2 Unit aim To enable learners to demonstrate their ability to plan and make a journey using public transport. Learning outcomes There is one learning outcome to this unit. The learner will be able to: 1. Be able to plan and make a journey on public transport Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Entry Level 3 Certificate in Personal Progression through Employment ( ) 35

38 Unit 304 Outcome 1 Plan and make a journey using public transport Be able to plan and make a journey on public transport Assessment Criteria The learner can: 1. Plan to make a journey 2. State why a journey should be planned 3. Prepare to make a journey 4. State why journeys should be made in a responsible fashion 5. Make a journey. 36 Entry Level 3 Certificate in Personal Progression through Employment ( )

39 Unit 304 Plan and make a journey using public transport Notes for guidance This unit should be used with learners who require support to learn how to plan and make a journey, including learning of new routes. The journey the learner plans and makes should be to the place in which they will be undertaking their work placement to ensure that it is relevant to the learner. This unit should be delivered on a one to one basis. This unit should not be used if the learner is able to plan their own journeys and undertake them with no support. In planning the journey learners should identify the different ways in which they could travel to work eg bus, tram, train etc and then find out the relevant information eg bus number, times, cost of the fare etc. They should also consider what problems that they may come across and consider how they would deal with them. For this it may be worth documenting a plan of action that the learner should take if they encounter any problems after the initial training. In preparing for the journey they should consider the time they need to leave home to get the identified method of transport, have the fare ready and anything else that they need to take with them. When stating why they should make the journey in a responsible manner they should consider their personal safety. Entry Level 3 Certificate in Personal Progression through Employment ( ) 37

40 Unit 305 Maintain a work placement Level: Entry 3 Credit value: 7 Unit aim The aim of this unit is to enable learners to maintain the skills and knowledge they need to carry out their new job role. They will consistently demonstrate skills in the workplace to complete tasks and to follow health and safety guidance in a practical setting. They will consistently demonstrate that they follow workplace rules and deal with problems at work according to the employer s procedures. Learning outcomes There are four learning outcomes to this unit. The learner will be able to: 1. Travel to and from work with a minimum of supervision over an agreed period of time 2. Demonstrate that they can maintain safe working practises in the workplace over an agreed period of time 3. Demonstrate good time management skills over an agreed period of time 4. Maintain skills at work to the required standard over an agreed period of time Guided learning hours It is recommended that 70 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Employer feedback/witness statements 38 Entry Level 3 Certificate in Personal Progression through Employment ( )

41 Unit 305 Outcome 1 Maintain a work placement Travel to and from work with a minimum of supervision over an agreed period of time Assessment Criteria The learner can: 1. State how they get to work and what time they leave home 2. Explain how they would deal with a problem when they are travelling to and from work and state an alternative way in getting to work if needed 3. Consistently demonstrate safe practice in travelling to and from work. Entry Level 3 Certificate in Personal Progression through Employment ( ) 39

42 Unit 305 Outcome 2 Maintain a work placement Demonstrate that they can maintain safe working practises in the workplace over an agreed period of time Assessment Criteria The learner can: 1. Consistently demonstrate that they follow health and safety guidance in the workplace and for the job that they are doing 2. Follow new instructions if they are working in different areas or on new jobs and ask for the instructions to be explained if needed 3. Explain how to deal with problems in the workplace and state who they would turn to for support if needed (and demonstrate if applicable) 4. Consistently maintain their personal presentation in line with work requirements, this includes wearing appropriate personal protective equipment where needed. 40 Entry Level 3 Certificate in Personal Progression through Employment ( )

43 Unit 305 Outcome 3 Maintain a work placement Demonstrate good time management skills over an agreed period of time Assessment Criteria The learner can: 1. Consistently demonstrate arriving at work on time 2. Consistently demonstrate taking breaks within agreed time limits 3. Communicate according to workplace procedure if they are late, need to change times or any absences from work 4. Consistently demonstrate the ability to complete tasks with in the agreed timeframe. Entry Level 3 Certificate in Personal Progression through Employment ( ) 41

44 Unit 305 Outcome 4 Maintain a work placement Maintain skills at work to the required standard over an agreed period of time Assessment Criteria The learner can: 1. Consistently demonstrate the ability to complete routine tasks independently to an agreed standard and deal with any routine problems 2. Consistently communicate with all team members to work co-operatively 3. Consistently communicate effectively with customers and understand why they need to communicate with customers in a certain way 4. Demonstrate that they ask for support and help when needed 5. Explain how they use feedback sessions to discuss performance at work and try to improve by setting goals 6. Carry out new tasks with supervision as and when asked to. 42 Entry Level 3 Certificate in Personal Progression through Employment ( )

45 Unit 305 Maintain a work placement Notes for guidance This unit enables learners to further develop and maintain the skills they need in order to maintain their work placement. Within this unit learners should be given opportunities to develop the skills associated with the unit to enable them to demonstrate achievement of the different outcomes. The learner s needs, abilities and aspirations should be considered in defining the agreed period of time. Agreement for the period and standards should be documented at the start. A proforma can be used to document the agreement between the centre, learner and employer. Employer feedback and questioning of the learner will be used in assessing this unit as well as the assessor s own observations. This unit is designed to build on unit 303 My Role at Work and support learners to achieve sustained employment. It should allow learners to progress via the skills developed within the workplace and in developing their job role. Outcome 1- Travel to and from work with a minimum of supervision over an agreed period of time. Problems when travelling to and from work could include oversleeping, public transport not turning up or adverse weather conditions. Safe practice in travelling to and from work may include crossing roads in safe places or keeping safe on public transport. Outcome 2- Demonstrate that they can maintain safe working practises in the workplace over an agreed period of time. The learner should demonstrate that they have learnt and are using the health and safety guidance which was provided during unit 303. If the learner is asked to complete a task which they have not done before and need additional support then they should seek this. Learners should also explain what sort of problems they have come across or may come across during their time at work and how they deal or would deal with it. The people the learner may turn to could include the assessor, job trainer, mentor, supervisor or manager. Outcome 3- Demonstrate good time management skills over an agreed period of time. Learners should follow the procedures as outlined by the employer for taking breaks, reporting absences and booking holidays. Outcome 4- Maintain skills at work to the required standard over an agreed period of time. The learners should continue to communicate effectively with team members and work as part of a team. Regular tasks should now be routine to the learner and they should be able to complete them independently. Learners should understand and apply customer care values eg being polite, responding to customer needs etc. Entry Level 3 Certificate in Personal Progression through Employment ( ) 43

46 Unit 306 Writing a CV Level: Entry 3 Credit value: 2 Unit aim To produce an accurate and professionally presented CV. Learning outcomes There are four learning outcomes to this unit. The learner will be able to: 1. Recall their personal details 2. Identify any notable work or personal experiences 3. Understand what a referee is 4. Produce a CV Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading Assessor observation Oral questioning by the assessor Completed CV (with support if needed) 44 Entry Level 3 Certificate in Personal Progression through Employment ( )

47 Unit 306 Outcome 1 Writing a CV Recall their personal details Assessment Criteria The learner can: 1. State their: a. name b. address c. telephone number d. date of birth. Entry Level 3 Certificate in Personal Progression through Employment ( ) 45

48 Unit 306 Outcome 2 Writing a CV Identify any notable work or personal experiences Assessment Criteria The learner can: 1. Give an example of either: a. work history or b. personal experience. 46 Entry Level 3 Certificate in Personal Progression through Employment ( )

49 Unit 306 Outcome 3 Writing a CV Understand what a referee is Assessment Criteria The learner can: 1. Name two referees. Entry Level 3 Certificate in Personal Progression through Employment ( ) 47

50 Unit 306 Outcome 4 Writing a CV Produce a CV Assessment Criteria The learner can: 1. Produce an accurate and appropriately laid out CV in a written or typed format. Information should include: a. name b. address c. telephone number d. education, work history or personal experience e. references. 48 Entry Level 3 Certificate in Personal Progression through Employment ( )

51 Unit 306 Writing a CV Notes for guidance The assessment for this unit can be either written or transcribed/typed by the assessor. It must be made clear that the learner has an understanding of what should be included within a CV and provide the information to be able to produce their information with the appropriate support. Questioning should be used to ensure the knowledge base behind completing a CV is understood by the learner. Entry Level 3 Certificate in Personal Progression through Employment ( ) 49

52 Unit 307 Preparing for work placement Level: Entry 3 Credit value: 1 Unit aim This unit introduces the learner to the importance of knowing what will be expected of them during their work placement and knowing what they hope to achieve as a result of this experience. Learning outcomes There are four learning outcomes to this unit. The learner will be able to: 1. Know where they plan to do work placement 2. Know what is expected of them during the work placement 3. Know appropriate sources of support for dealing with anxiety or uncertainty during the work placement 4. Know what they might achieve from the work placement Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor 50 Entry Level 3 Certificate in Personal Progression through Employment ( )

53 Unit 307 Outcome 1 Preparing for work placement Know where they plan to do work placement Assessment Criteria The learner can: 1. Identify key information about where they plan to do their work placement. Entry Level 3 Certificate in Personal Progression through Employment ( ) 51

54 Unit 307 Outcome 2 Preparing for work placement Know what is expected of them during the work placement Assessment Criteria The learner can: 1. Identify different tasks they are likely to perform as part of the work placement 2. Identify appropriate behaviours and attitudes for the work placement. 52 Entry Level 3 Certificate in Personal Progression through Employment ( )

55 Unit 307 Outcome 3 Preparing for work placement Know appropriate sources of support for dealing with anxiety or uncertainty during the work placement Assessment Criteria The learner can: 1. Identify factors which may cause anxiety or uncertainty during a work placement 2. Identify appropriate sources of support they could use in situations of anxiety or uncertainty dur ing the work placement. Entry Level 3 Certificate in Personal Progression through Employment ( ) 53

56 Unit 307 Outcome 4 Preparing for work placement Know what they might achieve from the work placement Assessment Criteria The learner can: 1. Set appropriate goals for the work placement. 54 Entry Level 3 Certificate in Personal Progression through Employment ( )

57 Unit 307 Preparing for work placement Notes for guidance This unit can be used with learners to help them prepare thoroughly for their placement, reduce anxiety prior to starting and help to consider what would be expected of them in the workplace. This unit should be delivered on a one to one basis and may include a visit to the place where the placement is to take place. This is assessed through observation and questioning by the assessor. Outcome 1- Know where they plan to do work placement. Key information they should know includes: employer name, location, and main contact person. Outcome 2- Know what is expected of them during the work placement. Appropriate behaviours include: being punctual, reliable, respectful and completing tasks, attitudes include: being positive motivated, willing to learn, and being flexible. Outcome 3- Know appropriate sources of support for dealing with anxiety or uncertainty during the work placement. Things that may cause anxiety could include not knowing how to complete a task, it being a new environment, not knowing anyone etc. Outcome 4- Know what they might achieve from the work placement. Learners should be supported to identify what they hope to achieve from the work place and the skills they would like to learn whilst there. These skills should be relevant to the place of work or their own personal skills. Entry Level 3 Certificate in Personal Progression through Employment ( ) 55

58 Unit 308 Conduct at work Level: Entry 3 Credit value: 1 Unit aim This unit introduces learners to the range and type of conduct needed in the workplace. Learners will be assisted to understand, demonstrate and reflect on some appropriate behaviours in the workplace. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Know about appropriate conduct for the workplace 2. Be able to demonstrate good conduct 3. Be able to carry out a review of own conduct Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning Employer feedback 56 Entry Level 3 Certificate in Personal Progression through Employment ( )

59 Unit 308 Outcome 1 Conduct at work Know about appropriate conduct for the workplace Assessment Criteria The learner can: 1. Identify different kinds of appropriate conduct in the workplace. Entry Level 3 Certificate in Personal Progression through Employment ( ) 57

60 Unit 308 Outcome 2 Conduct at work Be able to demonstrate good conduct Assessment Criteria The learner can: 1. Interact appropriately with colleagues 2. Dress appropriately for work 3. Demonstrate appropriate timekeeping during the working day. 58 Entry Level 3 Certificate in Personal Progression through Employment ( )

61 Unit 308 Outcome 3 Conduct at work Be able to carry out a review of own conduct Assessment Criteria The learner can: 1. Identify an aspect of own conduct that went well and an aspect that did not go so well. Entry Level 3 Certificate in Personal Progression through Employment ( ) 59

62 Unit 308 Conduct at work Notes for guidance This unit can be used with learners that require conduct at work to be reinforced and where additional learning and development is needed. Outcome 1- Know about appropriate conduct for the workplace. Different types of conduct in the work place include communicating appropriately with different people. This includes listening and respecting other people s point of view, listening and responding to feedback, following instructions of your supervisor/mentor, dressing appropriately (what is expected within their workplace, being tidy and presentable etc) and timekeeping (knowing the time they are expected in work, when to take breaks, how long they should be etc). This could be done through discussion one to one or as part of a group. Outcome 2- Be able to demonstrate good conduct. The learner should demonstrate that they are able to carry out some or all of the different conducts as listed in leaning outcome 1; they should particularly demonstrate dressing appropriately in line with employer expectations and demonstrate good timekeeping. This should be observed within the workplace. Outcome 3- Be able to carry out a review of own conduct. Learners should reflect on what went well and what did not go so well, this can be done through discussion with the assessor. 60 Entry Level 3 Certificate in Personal Progression through Employment ( )

63 Unit 309 Managing your health at work Level: Entry 3 Credit value: 1 Unit aim The aim of this unit is to help learners understand why it is important to be healthy at work and how to keep well at work. Learning outcomes There are two learning outcomes to this unit. The learner will be able to: 1. Know why it is important to be healthy at work 2. Know how to keep healthy at work Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Oral questioning by the assessor Entry Level 3 Certificate in Personal Progression through Employment ( ) 61

64 Unit 309 Outcome 1 Managing your health at work Know why it is important to be healthy at work Assessment Criteria The learner can: 1. Describe why it is important to be healthy at work. 62 Entry Level 3 Certificate in Personal Progression through Employment ( )

65 Unit 309 Outcome 2 Managing your health at work Know how to keep healthy at work Assessment Criteria The learner can: 1. Identify ways of keeping healthy at work 2. Identify different types of working environments and their possible health issues. Entry Level 3 Certificate in Personal Progression through Employment ( ) 63

66 Unit 309 Managing your health at work Notes for guidance Assessment for this unit should be through questioning and having the learner explain the reasons for keeping healthy. This should be delivered on a one to one basis however some elements may suit group discussions. Outcome 1- Know why it is important to be healthy at work. Some of the reasons that learners may come up with may include that it helps them to work more efficiently, increases their enjoyment of their work, provides increased self esteem, and increases quality of work. Outcome 2- Know how to keep healthy at work. Things learners may consider for ways of keeping healthy may include a healthy diet, regular exercise, having enough sleep, having appropriate equipment and appropriate use of the equipment at work eg keyboard, chair height etc. Learners should identify their working environment as part of this outcome and the possible health issues (possible illness/injuries) as well as at least one other work environment. Possible health issues may include repetitive strain injury, bad back from lifting incorrectly cold, flu, temperature in the workplace etc. 64 Entry Level 3 Certificate in Personal Progression through Employment ( )

67 Unit 310 Individual rights and responsibilities Level: Entry 3 Credit value: 1 Unit aim To raise the learner s awareness of their rights and responsibilities as an individual. Learning outcomes There is one learning outcome to this unit. The learner will be able to: 1. Understand that they have individual rights and responsibilities Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Entry Level 3 Certificate in Personal Progression through Employment ( ) 65

68 Unit 310 Outcome 1 Individual rights and responsibilities Understand that they have individual rights and responsibilities Assessment Criteria The learner can: 1. Describe an individual right which is relevant to them 2. Identify sources of support or information about rights and responsibilities 3. Describe a responsibility that they have for themselves 4. Describe a responsibility that they have to others. 66 Entry Level 3 Certificate in Personal Progression through Employment ( )

69 Unit 310 Individual rights and responsibilities Notes for guidance In using this unit it is recommended that learners primarily focus on their work based rights eg minimum wage, breaks, holiday entitlement, welfare facilities etc and they should describe this right. They should identify where support can be gained and what that support might entail. Places in which they could obtain support include the Citizens Advice Bureau, human resources, their supervisor or their assessor. Learners can be supported to search for appropriate support. Responsibilities they have for themselves and to others would concern health and safety, expectations of them as an employee, being punctual, being honest, and being respectful, following workplace procedures. Entry Level 3 Certificate in Personal Progression through Employment ( ) 67

70 Unit 311 Preparation for work Level: Entry 3 Credit value: 2 Unit aim To encourage learners to look at their own skills and qualities in relation to those needed at work and to use this understanding to identify key personal information needed for an application. Learning outcomes There are two learning outcomes to this unit. The learner will be able to: 1. Understand the skills and qualities needed for working life 2. Investigate personal career opportunities Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor 68 Entry Level 3 Certificate in Personal Progression through Employment ( )

71 Unit 311 Outcome 1 Preparation for work Understand the skills and qualities needed for working life Assessment Criteria The learner can: 1. Describe some personal skills and qualities which employees need 2. Identify how their own skills and qualities compare with the skills and qualities employees need 3. Identify areas for development. Entry Level 3 Certificate in Personal Progression through Employment ( ) 69

72 Unit 311 Outcome 2 Preparation for work Investigate personal career opportunities Assessment Criteria The learner can: 1. Find out about potential job roles which interest them 2. Identify a suitable potential job role 3. Prepare key personal information needed to apply for the job role. 70 Entry Level 3 Certificate in Personal Progression through Employment ( )

73 Unit 311 Preparation for work Notes for guidance This unit supports the Exploring Job Opportunities in the Workplace unit as part of employability skills. The initial work can be conducted as part of a discussion, either individually or within a small group. This unit may also feed in to the Developing Self PSD unit. Learners must describe some personal skills (state what they are and how they achieve that particular skill). Learners should then identify what personal skills they have and match them to what the employers want. Discussion should be recorded in detail, if in a group discussion each learner s contribution must be fully documented. It may be beneficial to record the discussion using an audio recorder. Once the learner has selected the type of job they want to do (within the exploring job opportunities in the workplace unit) they can then further develop their understanding and knowledge of a specific job role. Learners can then compare the information to their wants which have been identified previously and ultimately select a role to apply for. Entry Level 3 Certificate in Personal Progression through Employment ( ) 71

74 Unit 312 Developing self Level: Entry 3 Credit value: 2 Unit aim To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Understand how to identify areas for self development 2. Understand how to take responsibility for their own self development 3. Be able to demonstrate how they have developed personal skills Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Learner feedback/self evaluation 72 Entry Level 3 Certificate in Personal Progression through Employment ( )

75 Unit 312 Outcome 1 Developing self Understand how to identify areas for self development Assessment Criteria The learner can: 1. Describe a personal strength or ability 2. Identify an area for self development 3. Describe a personal skill or behaviour they need to develop. Entry Level 3 Certificate in Personal Progression through Employment ( ) 73

76 Unit 312 Outcome 2 Developing self Understand how to take responsibility for their own self development Assessment Criteria The learner can: 1. Describe how they will develop their personal skill or behaviour 2. Suggest a suitable target to work towards and agree it with an appropriate person 3. Identify the support and resources needed to help them work towards the agreed target 4. Work through activities to develop the agreed skill or behaviour. 74 Entry Level 3 Certificate in Personal Progression through Employment ( )

77 Unit 312 Outcome 3 Developing self Be able to demonstrate how they have developed personal skills Assessment Criteria The learner can: 1. Review the progress they have made 2. Review what went well and what did not go so well 3. Make choices about how they will continue to develop their personal skills. Entry Level 3 Certificate in Personal Progression through Employment ( ) 75

78 Unit 312 Developing self Notes for guidance This unit relates to the individual s personal skills rather than their vocational skills. In using this unit we should focus on the personal skills someone needs to develop in order to succeed in either finding or sustaining employment. In working with this unit the discussion should be documented using the Initial and Baseline Learning Profile (Form 2) It should document how they identified their personal strengths and their suggestions for a suitable target and the support and resources they need. On the basis of that discussion an ILP/action plan should be created documenting the target which is agreed with the learner and conforms to the acronym SMART. The target, support needed and the resources to be used should also be documented. Learners should then work towards achieving their target(s) and this activity should be captured using the Performance evidence record (Form 4) (assessor observation) or by video or audio. In reviewing their progress for outcome 3, this can be captured within the Assessment plan, review and feedback (Form 3). Detailed notes should be made to capture the learner s responses based on the assessment criteria. The recording of this process should document the learner s targets to effectively review their progress. This should include learners self assessing their progress, reviewing what went well and what did not work. It should also capture the learner s choice as to how they will continue to work towards developing their personal skills. Learner feedback can also be completed through a learner statement. 76 Entry Level 3 Certificate in Personal Progression through Employment ( )

79 Unit 313 Managing own money Level: Entry 3 Credit value: 2 Unit aim To introduce learners to the basic elements of managing their personal finances, encouraging them to prepare a personal budget and to carry out transactions capably. Learning outcomes There are two learning outcomes to this unit. The learner will be able to: 1. Understand how to plan a personal budget 2. Know how to carry out transactions Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor A simple budget plan Entry Level 3 Certificate in Personal Progression through Employment ( ) 77

80 Unit 313 Outcome 1 Managing own money Understand how to plan a personal budget Assessment Criteria The learner can: 1. Identify their source(s) of income 2. Identify their key items of expenditure 3. Prepare a straightforward weekly budget plan 4. Identify an appropriate way to save surplus money. 78 Entry Level 3 Certificate in Personal Progression through Employment ( )

81 Unit 313 Outcome 2 Managing own money Know how to carry out transactions Assessment Criteria The learner can: 1. Identify two different ways of paying for items 2. Demonstrate paying for an item 3. Use appropriate calculations when paying for items. Entry Level 3 Certificate in Personal Progression through Employment ( ) 79

82 Unit 313 Managing own money Notes for guidance This unit can be used to support the learner s understanding of the impact of paid work on their benefits. It is recommended that learners are taken for a better off calculation to gain an insight to their current and future financial situation. This needs to have correct information about their benefits. Outcome 1- Understand how to plan a personal budget. Learners should identify their sources of income, if they are unsure of their income they should be encouraged to find out the information from home. If there are difficulties in obtaining this information then scenarios may be used to develop the concept of managing money and budgeting. When learners are identifying items of expenditure they should also consider the cost of getting to and from their place of work, buying their lunch etc. In creating a simple budget plan this can be written by the assessor providing the learner has a clear understanding of what it required and has provided the information. Learners should be encouraged to research the different methods of saving money eg savings account, money box etc. Outcome 2- Know how to carry out transactions. Learners should be provided with the opportunity to purchase items which are relevant to them eg lunch at work, a newspaper for job searching, their bus ticket etc. 80 Entry Level 3 Certificate in Personal Progression through Employment ( )

83 Unit 314 Dealing with problems in daily life Level: Entry 3 Credit value: 2 Unit aim To introduce learners to the concept of problem solving and help them to develop skills to enable them to tackle problems in their daily lives. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Understand how to recognise a straightforward problem 2. Tackle a problem 3. Be able to carry out a review of their progress towards solving the problem Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Documented ideas (scribed if necessary) Entry Level 3 Certificate in Personal Progression through Employment ( ) 81

84 Unit 314 Outcome 1 Dealing with problems in daily life Understand how to recognise a straightforward problem Assessment Criteria The learner can: 1. Identify a straightforward problem that they can tackle 2. Share ideas on how to tackle the problem with an appropriate person. 82 Entry Level 3 Certificate in Personal Progression through Employment ( )

85 Unit 314 Outcome 2 Dealing with problems in daily life Tackle a problem Assessment Criteria The learner can: 1. Identify a way to tackle the problem 2. Carry out activities to tackle the problem 3. Ask for appropriate advice. Entry Level 3 Certificate in Personal Progression through Employment ( ) 83

86 Unit 314 Outcome 3 Dealing with problems in daily life Be able to carry out a review of their progress towards solving the problem Assessment Criteria The learner can: 1. Review their progress in tackling the problem 2. Identify what went well and what did not go so well. 84 Entry Level 3 Certificate in Personal Progression through Employment ( )

87 Unit 314 Dealing with problems in daily life Notes for guidance This unit relates to general problem solving however for the purpose of employment related skills and development problems the learners should identify problems that they may encounter throughout the different stages eg in job searching, in going for an interview, in travelling to and from work and whilst in work. Once identified the learners must come up with suggestions to resolve the problem. This could be documented on a plan which is scribed by the assessor. Entry Level 3 Certificate in Personal Progression through Employment ( ) 85

88 Unit 315 Individual rights and responsibilities Level: Entry 2 Credit value: 1 Unit aim To raise the learner s awareness of their rights and responsibilities as an individual. Learning outcomes There is one learning outcome to this unit. The learner will be able to: 1. Recognise that they have rights and responsibilities as an individual Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Oral questioning by the assessor 86 Entry Level 3 Certificate in Personal Progression through Employment ( )

89 Unit 315 Outcome 1 Individual rights and responsibilities Recognise that they have rights and responsibilities as an individual Assessment Criteria The learner can: 1. Identify an individual right which is relevant to them 2. Identify a responsibility that they have for themselves 3. Say who could help if they have problems with their rights or responsibilities. Entry Level 3 Certificate in Personal Progression through Employment ( ) 87

90 Unit 315 Individual rights and responsibilities Notes for guidance In using this unit it is recommended that learners primarily focus on their work based rights eg minimum wage, breaks, holiday entitlement, welfare facilities etc and they should identify at least one of their rights. They should identify who can help them if they have problems with their rights or responsibilities at work. Responsibilities they have for themselves could be around health and safety, expectations of them as an employee, being punctual, being honest, and being respectful or following workplace procedures. 88 Entry Level 3 Certificate in Personal Progression through Employment ( )

91 Unit 316 Preparation for work Level: Entry 2 Credit value: 2 Unit aim To encourage learners to look at their own skills and qualities in relation to those needed at work and to use this understanding to identify key personal information needed for a job application. Learning outcomes There are two learning outcomes to this unit. The learner will be able to: 1. Recognise the skills and qualities needed for working life 2. Recognise personal career opportunities Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor Observation Oral questioning by the assessor Entry Level 3 Certificate in Personal Progression through Employment ( ) 89

92 Unit 316 Outcome 1 Preparation for work Recognise the skills and qualities needed for working life Assessment Criteria The learner can: 1. Identify some personal skills and qualities which employees need 2. Identify their own personal skills and qualities. 90 Entry Level 3 Certificate in Personal Progression through Employment ( )

93 Unit 316 Outcome 2 Preparation for work Recognise personal career opportunities Assessment Criteria The learner can: 1. Identify a suitable job role which interests them 2. Provide key personal information needed to apply for such a job role. Entry Level 3 Certificate in Personal Progression through Employment ( ) 91

94 Unit 316 Preparation for work Notes for guidance The initial work can be conducted as part of a discussion, either individually or within a small group. This unit may also feed in to the Developing Self PSD unit. Learners must describe some personal skills (state what it is and how they achieve that particular skill). Learners should then identify what personal skills they have which match what the employers want. Discussion should be recorded in detail, if in a group discussion each learner s contribution must be fully documented. It may be beneficial to record the discussion using an audio recorder. Once the learner has selected the type of job they want to do (within applying for a job) they can then further develop their understanding and knowledge of a specific job role. Learners can then compare the information to their wants which have been identified previously and ultimately select a role to apply for. 92 Entry Level 3 Certificate in Personal Progression through Employment ( )

95 Unit 317 Developing self Level: Entry 2 Credit value: 2 Unit aim(s) To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Be able to recognise their strengths and areas they need to develop 2. Recognise how to develop themselves 3. Review their development Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime basis. Assessment and grading This unit will be assessed by: Assessor observation Oral questioning by the assessor Learner feedback/self evaluation Entry Level 3 Certificate in Personal Progression through Employment ( ) 93

96 Unit 317 Outcome 1 Developing self Be able to recognise their strengths and areas they need to develop Assessment Criteria The learner can: 1. Identify a personal strength or ability 2. Identify an area for self development. 94 Entry Level 3 Certificate in Personal Progression through Employment ( )

97 Unit 317 Outcome 2 Developing self Recognise how to develop themselves Assessment Criteria The learner can: 1. Identify a personal skill or behaviour they need to develop 2. Agree with an appropriate person a suitable target to work towards 3. Identify who will support them in developing the identified skill or behaviour 4. Work through activities to develop the agreed skill or behaviour. Entry Level 3 Certificate in Personal Progression through Employment ( ) 95

98 Unit 317 Outcome 3 Developing self Review their development Assessment Criteria The learner can: 1. Carry out a simple review of the progress they have made 2. Identify what went well and what did not go so well. 96 Entry Level 3 Certificate in Personal Progression through Employment ( )

99 Unit 317 Developing self Notes for guidance This unit relates to the individual s personal skills rather than their vocational skills. In using this unit we should focus on the personal skills someone needs to develop in order to succeed in either finding or sustaining employment. In working with this unit the discussion should be documented using the Initial and Baseline Learning Profile (Form 2). It should document how they identified their personal strengths and their suggestions for a suitable target, the support they need and the resources they need. On the basis of that discussion an ILP/action plan should be created documenting the target which is agreed with the learner and conforms to the acronym SMART. The target, support needed and the resources to be used should also be documented. Learners should then work towards achieving their target(s) and this activity should be captured using form the Performance evidence record (Form 4) (assessor observation) or by video or audio. In reviewing their progress for outcome 3, this can be captured within a Assessment plan, review and feedback (Form 3). Detailed notes should be made to capture the learner s responses based on the assessment criteria. The recording of this process should document the learner s targets to effectively review their progress. This should include learners self assessing their progress, reviewing what went well and what did not work. It should also capture the learner s choice as to how they will continue to work towards developing their personal skills. Learner feedback can also be completed through a learner statement. Entry Level 3 Certificate in Personal Progression through Employment ( ) 97

100 4 Assessment 4.1 Summary of assessment methods Unit No. Title Assessment Method Where to obtain assessment materials 301 Exploring job opportunities 302 Interview preparation and performance The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by assessors will be used to assess knowledge based elements The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by assessors and feedback from employers conducting the interview if possible. A recording of the interview is recommended. 303 My role at work The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by assessors and feedback from employers and witness statements. 304 Plan and make a journey using public transport 305 Maintain a work placement Assessment is by practical observation and questioning of underpinning knowledge. The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by assessors and feedback from employers and witness statements. 306 Writing a CV Assessment should be undertaken in the form of practical exercises and internal assessment in the workplace or classroom 307 Preparing for work placement 308 Conduct at work The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by assessors will be used for knowledge based items. The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by assessors and feedback from employers. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. 98 Entry Level 3 Certificate in Personal Progression through Employment ( )

101 Unit No. Title Assessment Method Where to obtain assessment materials 309 Managing your health at work 310 Individual rights and responsibilities 311 Preparation for work The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by assessors will be used for knowledge based items. The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Oral questioning by the assessor will also be used. The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Questioning and discussion with the assessor will also be used. 312 Developing self The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Questioning and discussion with the assessor will also be used. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. Assessment guidance is within the unit. 313 Managing own money The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit and questioning by the assessor Assessment guidance is within the unit. 314 Dealing with problems in daily life The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit and questioning by the assessor. Assessment guidance is within the unit. 315 Individual rights and responsibilities The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit and some questioning by the assessor. Assessment guidance is within the unit. 316 Preparation for work The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit. Questions from the assessor will also be used. 317 Developing self The assessment will be carried out through observation which covers the practical activities for all outcomes in the unit and some questioning by the assessor. Assessment guidance is within the unit. Assessment guidance is within the unit. Entry Level 3 Certificate in Personal Progression through Employment ( ) 99

102 4.2 Evidence requirements Evidence requirements for the qualification are focused on the assessor gathering evidence through observation of practical tasks and activities. Learners must demonstrate that they can meet the criteria as outlined in each of the units. Knowledge based items will be assessed through questioning by the assessor and discussion. The evidence collated should determine how we know that the learner has met the criteria. Within the additional guidance notes there are some suggestions for where alternatives may be used. Photos may be used to supplement the evidence where there is a need eg it will benefit the learner s memory/understanding of what they have learnt. Work products where naturally occurring may also be used as evidence eg an application form that they have completed, a job they have identified through job search etc. 4.3 Recording forms City & Guilds has developed these recording forms for new and existing centres to use as appropriate. Alternatively, City & Guilds endorses a number of electronic recording systems. For details, go to the e-portfolios page on SmartScreen.co.uk. *Forms 3, 4, 5 and 6 or approved alternatives, are requirements. The other forms have been designed to support the assessment and recording process. Candidate and centre details (Form 1) Form used to record learner and centre details, and the units/qualification(s) being assessed and details and signatures of assessor(s) and internal verifier(s). This should be the first page of the learner portfolio. Initial and Baseline Learning Profile (Form 2) Form used to record the initial assessment of learner s learning and development needs and goals. Assessment plan, review and feedback (Form 3)* Form used to record unit assessment plans, reviews and feedback to the learner. The form allows for a dated, ongoing record to be developed. Performance evidence record (Form 4)* Form used to record details of activities observed, witnessed or for which a reflective or self account has been produced. For some, a customised alternative record may be provided in the qualification handbook. Evidence location sheet (Form 5)* Form used to identify what requirements each piece of evidence covers and where it is located, including questioning records which are held elsewhere (for example, because they were conducted online). Unit assessment and verification declaration (Form 6)* Form used on completion of each unit to meet the QCA requirement for a statement on authenticity. If this form is not used, there must be a written declaration, at unit level, signed by the assessor and the learner, that the evidence is authentic and that the assessment was conducted under the specified conditions or context. (See Ensuring Quality, ref 5.4, page 28.) Summary of unit and qualification achievement (Form 7)* Form used to record the learner s on-going completion of units and progress to final achievement of the complete unit and/or qualification. Please photocopy the forms as required. 100 Entry Level 3 Certificate in Personal Progression through Employment ( )

103 City & Guilds endorses several eportfolio systems. Further details are available at: Entry Level 3 Certificate in Personal Progression through Employment ( ) 101

104 Form 1 Candidate and centre details Keep a record of relevant contact details in the space provided below: City & Guilds qualification title: Qualification number: Level: Candidate details Name: City & Guilds registration / unique learner number (ULN): Date enrolled with centre: Date registered with City & Guilds: Signature: Centre details Name: Contact number: Quality assurance co-ordinator name and contact (QAC) number: Number: Internal verifier details Name: Contact number: Signature: Position: Assessor details (1) Name: Signature: Contact number: Type (please tick): Assessing unit(s): Position: Work-based Peripatetic Independent (2) Name: Signature: Contact number: Type (please tick): Assessing unit(s): Position: Work-based Peripatetic Independent 102 Entry Level 3 Certificate in Personal Progression through Employment ( )

105 Form 2 Initial and Baseline Learning Profile Candidate name Personal Progression Skills Literacy Skills Numeracy Skills The candidate s interest Entry Level 3 Certificate in Personal Progression through Employment ( ) 103

106 The candidate s long term goals Previous work placements The support the candidate needs to work safely The number of units the candidate will require to achieve the qualification Assessor Signature.. Candidate Signature Date 104 Entry Level 3 Certificate in Personal Progression through Employment ( )

107 Form 3 Assessment plan, review and feedback Candidate name: Assessor name: Unit number(s) and title(s): This record can be used for single and multiple unit planning. Remember that all planning should be SMART Specific, Measurable, Achievable, Realistic and Time Bound. Date action agreed What has to be done / What has been reviewed and the feedback / record of judgment or outcome Date to be done by / Date done Candidate and assessor signatures Evidence reference Entry Level 3 Certificate in Personal Progression through Employment ( ) 105

108 Date action agreed What has to be done / What has been reviewed and the feedback / record of judgment or outcome Date to be done by / Date done Candidate and assessor signatures Evidence reference The above is an accurate record of the discussion. Candidate signature: Date: Assessor signature: Date: 106 Entry Level 3 Certificate in Personal Progression through Employment ( )

109 Form 4 Performance evidence record Qualification/unit: Candidate name: Use this form to record details of activities (tick as appropriate) Evidence ref(s): observed by your assessor seen by expert witness seen by witness Unit number(s): self / reflective account NB Your assessor may wish to ask you some questions relating to this activity. There is a separate sheet for recording these. The person who observed/witnessed your activity must sign and date overleaf. Unit(s) Learning outcome(s) Assessment criteria Evidence Entry Level 3 Certificate in Personal Progression through Employment ( ) 107

110 Unit(s) Learning outcome(s) Assessment criteria Evidence I confirm that the evidence listed is my own work and was carried out under the conditions and context specified in the standards. Candidate signature: Date: Assessor/Expert Witness* signature: Date: *delete as appropriate Internal Verifier signature (if sampled): Date: 108 Entry Level 3 Certificate in Personal Progression through Employment ( )

111 Form 5 Evidence location sheet Candidate name: Unit number/title: Item of evidence Loc* Ref Link to assessment criteria ( ) * Location key: P = portfolio, O = office (add further categories as appropriate) Entry Level 3 Certificate in Personal Progression through Employment ( ) 109

112 Form 6 Summary of unit and qualification achievement Candidate name: Signature: City & Guilds registration number: Date: Centre name: Centre number: Unit Title Internal verification Date Types of evidence (see key) Grade achieved (if appropriate) Signatures Assessor* Candidate IV* EV (if sampled) Key for types of evidence (please extend if necessary): *If there is a second line assessor/iv, both must sign. O = Observation; Q = Questioning; P = Work products; C = Candidate/Reflective account; S = Simulation; PD = Professional discussion; A = Assignments, projects/case studies; WT = Witness testimony; ET = Expert witness testimony; RPL = Recognition of prior learning Competence has been demonstrated in all of the units/the qualification recorded above using the required assessment procedures and the specified conditions/contexts. The evidence meets the requirements for validity, authenticity, currency, reliability and sufficiency. Internal verifier signature: Date: 110 Entry Level 3 Certificate in Personal Progression through Employment ( )

113 Form 7 Unit assessment and verification declaration Qualification title: Unit number and title: Candidate declaration I confirm that the evidence listed for this unit is my own work. Candidate name: Signature: Date: City & Guilds registration / unique learner number (ULN): Assessor declaration I confirm that this candidate has achieved all the requirements of this unit with the evidence listed. (Where there is more than one assessor, the co-ordinating assessor for the unit should sign this declaration.) Assessment was conducted under the specified conditions and context, and is valid, authentic, reliable, current and sufficient. Assessor name: Assessor signature: Date: Countersignature: (if relevant) Date: (For staff working towards the assessor qualification) Internal verifier declaration I have internally verified the assessment work on this unit by carrying out the following (please tick): sampling candidate and assessment evidence discussion with candidate observation of assessment practice other please state: Date: Date: Date: Date: I confirm that the candidate s sampled work meets the standards specified for this unit and may be presented for external verification and/or certification. Not sampled Internal verifier name: Internal verifier signature: Date: Countersignature: (if relevant) Date: (For staff working towards the internal verifier qualification) Entry Level 3 Certificate in Personal Progression through Employment ( ) 111