Re-inventing HR. to deliver the Employee Experience of tomorrow

Transcription

1 Re-inventing HR to deliver the Employee Experience of tomorrow

2 TALENT has gone DIGITAL Business going DIGITAL TALENT Management has to go DIGITAL to attract DIGITAL NATIVES

3 But Blue collar productivity improved tremendously because of White collar Robots productivity? (First Gen) &Cobots (Second Gen) First Generation Phones Mails Apps Chat Second Generation -Real Automation Artificial intelligence Machine Language BOTS Self Service Apps Predictive Analytics

4 But what is the value of Digital HR? Design Thinking in HR HR to focus on Employees & not transactions Minimalistic UI

5 is NOT HR to me to run policies & processes Pay Hikes & Promotions Birthday & Feel good Events

6 HR to manage Employee Experience Moving away from Operations Organization brand management is now a HR business! On-demand Employee Services Ultimate Convenience How to become an awesome company to work for

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8 Performance Goals for Head Digital Marketing Feedback loop with internal and external stakeholders. Liaison and Leverage Marketing CoEs for Product Marketing Events Marketing - Sponsorship / Participation / Brand Visibility / Lead Generation for HCM Plan, strategize and execute digital marketing Initiatives across the organization Proactively engage with HCM Leadership Team in product positioning/ messaging/ marketing plan Retention of Talent, Dept. initiatives, Mentoring, Build competencies

9 LEAN KPI Performance Goals for Head Digital Marketing % of order booking through digital marketing generated leads 20x return on every dollar spent in digital marketing

10 The electric bulb did not come from the continuous improvement of candles

11 Pay unfairly % 4 8% Ramco Systems 11

12 The Reinvention of HR Technology Focus on the employee, not Transactions The Reinvention Minimalistic offeedback New Performance Design New Gen of & UI Pulse Moving Learning Management Thinking Recruitment surveys to in Platforms ZERO tools HR UI

13 SIMPLE UI NO UI BOTS & NLP GenX Digital Natives GenY

14 The employee experience of TOMORROW resides on four pillars On demand Employee services Ultimate Convenience The most personal experience How to become an awesome company to work for

15 Moving From Time towards Management, ZERO UI to CHAT leavebased transactions File expense claim for my phone bill Sure, for which Raise a travel request period? How is my calendar for today? Let s see if we can reuse Feb any of your recent ones 2017 Sure, checking How much was it 1.? Bangalore Got it Delhi 2. You have Delhi your NY daily Rupees 3. Sales progress Bangalore catch 1123 up call Singapore Invoice or Bill no please? Decline, No, create move a or new send one a message? GH798799/32/23 Ok, let s Message get a the new attendees one I done Done will be joining 5 mins 1. later One way Anything else? 2. Round Trip? NO LOGINS NO SCREENS JUST BOT IT Schedule your meetings Check your leave balance Manage Your Time Off Timesheet tracking Leave Raise a travel request Claim your expenses The employee experience of TOMORROW Day to day Activities

16 The employee experience of TOMORROW resides on four pillars On demand Employee services Ultimate Convenience The most personal experience How to become an awesome company to work for

17 Quick Self Service on Mobile Transactions, Approvals On the go Personal information Time off Timesheet Paystubs Expenses Training requests Hire requisitions The employee experience of TOMORROW Mobility

18 You are a business manager you are working on team appraisal & you need a list of members who are qualified to move up the ladder Beyond Mobility New Scenario: use zero UI me names of top 5 achievers in my team Include Project mgmt, Live projects, PMP, Prince 2 skill tags Within Seconds you receive Names Performance Journals attached KPI details Typical scenario You login to the HRMS suite Create a list of team members who have over achieved their KPIs Shortlist them based on skill sets possessed Download their performance journals for further details time taken > 20 mins time taken < 1 min The employee experience of TOMORROW Beyond Mobility

19 Simple & Intuitive The employee experience of TOMORROW Simple & Intuitive

20 Awesome daily experience - Frictionless VS Ultimate Convenience Facial Recognition

21 Location aware Location based attendance NFC based attendance for remote project resource clock in/out Ultimate Convenience Location aware

22 The employee experience of TOMORROW resides on four pillars On demand Employee services Ultimate Convenience The most personal experience How to become an awesome company to work for

23 My Home Page The employee experience of TOMORROW My Home page

24 My Performance Journal Capturing employee s sentiments Capturing all events that matter from achievements to activities Employees can make an entry when they feel like Journals accessible all 365 days Employee can easily invite peers to comment/recommend Supervisors can also create a journal entry Journal entry by employee themself The employee experience of TOMORROW My performance Journal

25 Personal Assistant for My Digital Assistant The employee experience of TOMORROW My Digital Assistant [ ] [ ]

26 The employee experience of TOMORROW resides on four pillars On demand Employee services Ultimate Convenience The most personal experience How to become an awesome company to work for

27 Employee Sentiment Analysis Ultimate Convenience Employee Engagement

28 How was your week? Pulse Surveys Instant Polls Get real-time insights on your employees Does not stop with employee emotions - ask a question on any topic to take a vote Ultimate Convenience Pulse Surveys

29 The Talent Acquisition experience Anywhere, anytime mobile recruiting Employer branded career portals Screening and assessments Interview and offer management Automated onboarding The employee experience of TOMORROW Talent Acquisition experience

30 Awesome Hiring Process SMART Profile Matching Individual Characteristics Technical, Functional Team Management Matching Ratings Interview Rating System Technical Skills Communication Skills Team Management Skills Quality of past experience How to become an awesome company to work for Awesome Hiring Process

31 Awesome On-boarding Experience Know your BOSS Know your TEAM BEFORE JOINING Know your Peers All employee information can be digitally recorded avoiding Forms/Declarations submitted manually Details on Company Culture Featured on the portal How to become an awesome company to work for Awesome On-boarding

32 Ramco s Next-Gen HCM Can deliver the employee experience of TOMORROW On demand Employee services Ultimate Convenience The most personal experience How to become an awesome company to work for

33 Imagine a 360 o view of your Employee Click to see Appraisals

34 Employee life cycle has many journeys

35 Now its your turn Creating an employee experience in Team A: Hiring or onboarding Team B: Learning & development What is expected? Team C: Voice of the employee Team D: Performance Appraisal Team E: Employee Engagement (HR)

36 Robotic Process Automation in Payroll How RPA & AI are shaping the future of Payroll

37 Biggest Challenges in Payroll

38 What is RPA?

39 Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks and to simplify processes RPA IS DESIGNED TO ALWAYS BE AVAILABLE PROVIDE A BETTER USER EXPERIENCE LOWER YOUR COSTS IMPROVE COMPLIANCE

40 What are the key drivers for deciding on the payroll model and solution that fits well for your organizational needs?

41 Re-inventing Payroll to deliver the Employee Experience of tomorrow Ability to put an Automated Policy framework around the everyday transactions and apply the rules in an easy, simple and repetitive manner

42 Streamlining Your Repetitive Business Processes with RPA DEMO

43 A Payroll that should handle ( Different Payroll Complex Scenarios)

44 Providing a Zero UI to streamline your repetitive transactions Providing a framework to manage transactions against your business rules Providing an always available assistant to help with your transactions

45 CHATBOTS driven by AI File expense claim for my phone bill Sure, for which period? How much was it? Feb 2017 Rupees 1123 Invoice or Bill no please? Done Anything else? GH798799/32/23 TRANSACTIONS SUITABLE FOR RPA & AI JUST BOT IT How is my calendar for today? Schedule your meetings Sure, checking Check your leave balance Got it You have your daily Sales progress catch up call Do your Time Entry Decline, move or send a message? Enter in your Leave Requests Message the attendees I will be joining 5 mins later Do your Expense Claims Raise a travel request Let s see if we can reuse any of your recent ones 1. Bangalore Delhi 2. Delhi NY 3. Bangalore Singapore No, create a new one Ok, let s get a new one done 1. One way 2. Round Trip? View your Payslip

46 Other Transactions that can be Automated Changing Bank Details Change Contact Details Change of Shift Request And many more

47 Re-inventing Payroll to deliver the Employee Experience of tomorrow In a VERY user friendly way

48 Business Processes Re-Imagined Robust Business Processes to Simplify Your Business Employee Applies for Leave on Chatbot Manager Receives or SMS Alert for Approval Manager Approves / rejects Request System Updates Request

49 What Moves are Next? Or What will blow your mind!

50 And looking even further ahead how you may be closing off your payroll in the furture 21st February am James - Payroll Payroll close assistant Great go ahead!. Sure, thanks and please it! Hello James, This is your month end payroll personal assistant. I am ready with an update on the payroll close for February! We are doing well Super has some delays, am following up Tim to expedite missing Super number for Employee A Sam Smith 21 st February pm We did well and managed to update the Super ID and close the books. The reports have been ed to all departments and the STP file has been sent. Is there anything else?

51 Business Processes Re-Imagined And Think of your employees having access to an automated Payroll Helpdesk Assistant Think of your Personal Payroll Assistant calling you, asking if you have any expenses you want included in this months pay. Driving through a McDonalds dive through, Your Personal Payroll Assistant calls you to say your health premium will go up if you order the double cheeseburger

52 About Ramco Part of 1 Billion $ Group Software Solutions, Cement, Building Products, Cotton and Synthetic Yarn,, Bio-Technology Fifth largest Cement producer in India Employees 80 Years over 21 Offices R&D Chennai ERP, HCM, Aviation 1600 Employees 20+ years of Experience over 150,000+ Users Customers Technology Partners & Platform Providers Across 35 Countries Americas MEA Europe APAC & Oceania serving 40+ Verticals Aviation HealthCare Manufacturing Infrastructure Trading Government Energy & Utilities Logistics Technology Advancement 52

53 Our Solutions Powering 800+ Companies & 150,000+ users globally Industry flavors to address Product, Project and People-centric businesses - Logistics - Maintenance Management - Facility management Powering aircraft & users globally Largest operators of 7 OEMS run on Ramco Air France KLM & Ramco open APAC s first Co-innovation center The MRO Lab in Singapore Single platform covering the entire hire to retire process Payroll compliant across 40+ countries on Ramco s platform countries supported through partners Empowering 450+ customers worldwide on a unified platform

54 Ramco HCM Evolved over 15+ years THE NUMBERS 450+ Customers 18 Million+ Payslips 100+ Countries Statutory Compliance 60 industry verticals served MADE POSSIBLE BY Global Talent Management & Payroll In memory payroll engine Fully integrated with Ramco ERP, Easy integration with other ERP through iris platform, On-Premise Cloud Managed Service New age solutions! 40+ COUNTRIES OUT-OF-THE-BOX! 10X FASTER PAYROLL PROCESSING SAP, ORACLE MATURE DELIVERY PROCESSES SINGLE TOUCH PAYROLL, CHAT BOTS, + + +

55 Global multi-country implementations Across 20 countries 16,000 employees - 13 countries 12,000 employees 7 countries 30,000 employees - 14 countries 7500 employees 13 countries 28,000 employees - 25 countries 15,000 employees 15 countries 10,000 employees - 9 countries 55

56 Payroll Platform Customers Payroll Platform Customers Across 20 contries Uses our platform in Asia Pacific Uses our payroll for Uses our platform for shared services Uses our platform for 50+ clients in ME Uses our platform in ME 56

57 Why different solutions for your HRMS Needs? PLANNING & ANALYTICS TIME MANAGEMENT PAYROLL RECRUITMENT TALENT MANAGEMENT CORE HR

58 Ramco s Suite of Enterprise Applications is made from a Single Fabric On cloud Multi tenant Unified reporting Real time analytics Phone to desktop Minimal Programming Intelligence embedded Leveraging the latest 20 powered by Ramco VirtualWorks

59 Harikrishnan Vice President - MEA harikrishnan@ramco.com