Helping support and transform BT s local government customers

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1 Helping support and transform BT s local government customers Part of

2 Helping manage your most valuable asset BT helps local government customers realise their shared services agenda by utilising information and communications technology to support and transform their organisations. Such projects require special consideration for the most valuable asset their people who form the foundation of the relationship. BT LGS (Local Government Services) was established specifically to support people from BT s local government customers, by providing employment services for individuals transferring out of public service organisations as part of contracts with BT. BT LGS a tool for strategic partnerships BT LGS - a tool for strategic BT BT LGS

3 BT s vision for local government customers BT supports and organises local governance that: Motivates and enables people to shape the area they live in and the services made available Is accessible through locations that are the hub of the local community and where organisational boundaries are invisible to users Connects communities, so that people are informed and empowered to be active in supporting themselves Builds agreements between people and organisations and where people are responsible for the part they play. BT LGS - a tool for strategic partnerships Today s digital networked economy presents both challenges and opportunities for local government. BT LGS is part of BT s strategic approach to enable stronger relationships with local government customers. BT s competencies and those of strategic partners enable them to offer local government customers a wide range of innovative and inspirational solutions. BT LGS is part of the BT Group, dedicated exclusively to managing people who are transferred or seconded as part of a transformational partnership with BT s local government customers. With BT LGS, BT and its local government customers enjoy a dedicated means to manage people working on local government contracts, acting as an employer/secondment vehicle in BT Group for all new opportunities involving people transfer in local government. Looking out for your people and their culture BT puts its people and customers at the heart of everything it does. It serves people, businesses and communities. Similarly, BT is acutely aware that local government organisations greatest assets are the public service culture and know-how of their people. Local government employees are sometimes apprehensive when faced with the prospect of working within a commercial organisation. BT is experienced in working with local government, their unions and people to handle all aspects of change. BT s focus, as always, is to improve services to customers whilst enabling its people to fulfil their potential within a new dynamic organisation and maintaining a healthy work/life balance. Helping to effectively manage people in local government projects is fundamental to achieving the goals of superior service and efficiency. As part of its transformational bids for local government customers, BT offers BT LGS as an additional means to improve performance across the work area and its people. BT LGS makes the transfer process for all people simple and straightforward. Once the transfer or employment process is completed, BT LGS continues to provide support for its people in a friendly, clear and professional manner.

4 At present, many public sector bodies try to provide all internal functions themselves or through individually negotiated contracts. In some areas, like back-office functions, procurement or where hundreds of bodies are providing a very similar service, this is unlikely to be the most efficient way forward. Instead, new ways of sharing services can be developed. Gershon Releasing Resources to the Frontline, Independent Review of Public Sector Efficiency, 2004 Making the most of your shared services agenda In the light of recent Government reviews and subsequent legislation, shared and externalised services are becoming critical efficiency tools for the local government sector. Separation of services can often result in the duplication of effort, divided services and failure to exploit economies of scale. Consequently, cross-departmental and organisational collaboration, and sharing resources are increasingly encouraged across the public sector. In order to help enhance collaborative projects, BT LGS was designed to ease the process of managing local government customers employees. More than just an employer A responsibility to people BT aims to be at the heart of the communications and information rich society in which everyone, irrespective of nationality, culture, ethnicity, class, creed or education, has access to the benefits of improved communications. BT s policy is to reflect the diversity of people, partners, and the global cultures in which it operates and to pursue an effective policy of promoting equal opportunity throughout the company. BT takes positive measures to encourage the recruitment and employment of any under-represented minority group. Its goal is to reflect the diversity of all the communities within which it operates and to carefully monitor progression toward this goal. Recent achievements BT takes its responsibilities as both a corporate and public citizen seriously. How it manages social, ethical and environmental issues reflects how people view it both as an organisation and as an employer: BT launched a new Community Investment Strategy, aimed at helping to build economically sustainable, educated and socially inclusive communities BT was listed third in the top ten performers for its approach to diversity in the 2006 Race for Opportunity (RfO) benchmarking report For the sixth year running, BT was rated as the top telecommunications company in the Dow Jones Sustainability Indexes, which rank companies for their success in social, ethical and environmental management BT also holds the Queen s Award for Enterprise in recognition of its contribution to sustainable development, and are ranked equal 4th in Business in the Community s 2005 Corporate Responsibility Index Achieved Platinum in the Opportunity Now gender award, benchmarked against other organisations BT was a Top Performer in the private sector in the Employers forum on Disability and Global inclusion BT uses its experience and know-how to help people benefit from improved communications skills and technology. Over the past five years, BT donated over 75 million to support community and charity activities. In 2005/6 alone, BT pledged 21.3m in direct and in-kind donations. BT s approach to dealing with its people has been defined by a responsibility to act fairly toward them, value their contributions and enable them to achieve their full potential.

5 Pooling knowledge and people for mutual benefit BT is proud of its extensive experience in working with and helping the transformation of local government organisations. BT LGS can be a key element to help better manage long-term projects and the people who ensure its success. BT LGS enables smoother management of local government people working with BT. Furthermore, as a part of the BT Group, BT LGS boasts a wide range of services, including HR management, flexible working and technical support and expertise, offering an extensive range of employee services with many added benefits available only from a respected global communications company with a long history of public service. BT LGS is actively supported by BT, as well as benefiting from its considerable experience in understanding the needs of local government organisations and delivering the right solutions with the right management style, technology and processes. BT LGS offers a range of employee services and benefits BT has been a leader in the field of responsible business for more than a decade, as its track record demonstrates. With powerful examples of impact from across the company from its extraordinary achievements with ChildLine and the Disasters Emergency Committee to its comprehensive supply chain programme BT showed us how, by being true to its values, this global communications company is building the business and helping to build a better world. Marks & Spencer chief executive Stuart Rose, chair of the judging panel, on BT being named Company of the Year at the annual Business in the Community (BiTC) Awards for Excellence 2007 BT LGS provides committed and dedicated Human Resources support with transitioning expertise for BT s local government customers. BT s strong reputation in HR and change management expertise make BT LGS a valuable tool in the rapidly changing public services environment, with services and benefits including: A strong management pedigree, based on BT s considerable transitioning and change management expertise within the local government sector Career progression opportunities: from Day One, BT LGS people are fully supported in fulfilling their potential. BT LGS offers all its people a range of benefits that reflect the full value of their skills, experience and qualifications Flexible working: thousands of BT group people have already established alternative working arrangements that are making them more productive and energised Achieving a healthy work-life balance, by helping BT LGS people discover not only renewed energy, but new enthusiasm and reward in their work and their other commitments Coaching, networking, mentoring, knowledge sharing and buddy programmes that provide BT LGS people with all the help and guidance they need a company-wide commitment to learning that has earned BT accreditation as an Investor In People A commitment to strengthen its relationship with union representation GAD-approved broadly comparable pension. Taking the next step To find out how BT LGS can help your local government organisation manage its people, drive down costs, improve work processes and focus on core business activities, please contact your BT account manager.

6 Part of Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2007 Registered office: 81 Newgate Street, London. EC1A 7AJ Registered in England No Designed by Unigraph Limited 22993/08/07. PHME 53714