Code: Legal name: Harness Racing Industry Training Centre Board of Management Inc Trading name: Equine Industry Skills Centre

Transcription

1 RTO Report Harness Racing Industry Training Centre Board of Management Inc Summary Code: Legal name: Harness Racing Industry Training Centre Board of Management Inc Trading name: Equine Industry Skills Centre Racing Industry Skills Centre Harness Racing Training Centre Status: Current ABN: ACN: RTO type: Education/training Business Or Centre: Privately Operated Registered Training Organisation Web address Initial registration date: 01/Jul/2009 Registration details Registration manager: Start date: End date: End reason: Legal authority: Exerciser: Victorian Registration and Qualifications Authority 01/Jul/ /Jun/2019 Section of the Education and Training Reform Act VIC 2006 Victorian Registration and Qualifications Authority Head office address: Lords Raceway JUNORTOUN VIC 3551 Chief Executive Contact name: Mr John Randles Job title: Executive Officer Organisation name: Harness Racing Industry Training Centre Board of Management Inc Phone: (03) Mobile: Fax: (03) john.randles@hrtcbendigo.com.au Address: Lords Raceway McIvor Highway Junortoun VIC 3551 Registration Enquiries Contact name: Mr John Randles 14/Jul/ :00 PM 1 of 3

2 Job title: Executive Officer Organisation name: Harness Racing Industry Training Centre Board of Management Inc Phone: (03) Mobile: Fax: (03) Address: Lords Raceway McIvor Highway Junortoun VIC 3551 Public Enquiries Contact name: Mr John Randles Job title: Executive Officer Organisation name: Harness Racing Industry Training Centre Board of Management Inc Phone: (03) Mobile: Fax: (03) Address: Lords Raceway McIvor Highway Junortoun VIC 3551 Note:This is a list of training products that the RTO has approval to deliver training and/or assessment in. It is not an indication of what training products the RTO is actually delivering. Individuals should contact the relevant RTO to confirm all delivery details of different training products. Delivery filter Filter by delivery in: Qualifications Code Title Extent NSW VIC QLD SA WA TAS NT ACT RGR10108 Certificate I in Racing (Stablehand) Deliver and assess RGR20108 Certificate II in Racing (Stablehand) Deliver and assess RGR30108 Certificate III in Racing (Trackrider) Deliver and assess RGR30208 RGR30408 RGR30508 RGR40108 Certificate III in Racing (Advanced Stablehand) Certificate III in Racing Services (Cadet Steward) Certificate III in Racing Services (Track Maintenance) Certificate IV in Racing (Racehorse Trainer) Deliver and assess Deliver and assess Deliver and assess Deliver and assess RGR40208 Certificate IV in Racing (Jockey) Deliver and assess RGR40308 Units of competency Certificate IV in Racing (Harness Race Driver) Deliver and assess NSW VIC QLD SA WA TAS NT ACT 14/Jul/ :00 PM 2 of 3

3 Code Title Extent NSW VIC QLD SA WA TAS NT ACT (*): Scope is implicit Accredited courses Code Title Extent NSW VIC QLD SA WA TAS NT ACT 21908VIC Certificate II in Equine Industry Granted 22246VIC Certificate II in Equine Studies Granted Restrictions Restriction Restriction Type Start date End date Delivery Note:The Delivery Notification matrix of state/territories represents regions where the RTO has previously notified it has commenced delivery. It is not an indication of the availability of the training product, from the RTO, within a particular state or territory. Individuals should contact the relevant RTO to confirm all delivery details of different training products. Scope Date of change Notification NSW VIC QLD SA WA TAS NT ACT Overseas 21908VIC 01/Jul/2009 Commencement 22246VIC 16/Oct/2013 Commencement RGR /Apr/2011 Commencement RGR /Jul/2009 Commencement RGR /Nov/2012 Commencement RGR /Jul/2009 Commencement RGR /Apr/2011 Commencement RGR /Apr/2011 Commencement RGR /Jul/2009 Commencement RGR /Nov/2012 Commencement RGR /Jul/2009 Commencement RGR /Jul/2009 Commencement 14/Jul/ :00 PM 3 of 3

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6 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit Report RTO: Harness Racing Industry Training Centre Board of Management Inc. Applicant Details Applicant Name Harness Racing Industry Training Centre Board of Management Inc. Address Lords Raceway, Junortoun Vic 3551 Registration Contact Phone Number Audit Team Mr John Randles Website TOID john.randles@hrtcbendigo.com.au Audit Firm Moore Stephens Auditor/s Anna-Louise Allen Auditor/s Registering Body Details Contact Person Emma Hickingbotham Other Attendees Phone Number vet.audit@edumail.vic.gov.au Audit Details Type of Audit Re-registration Audit Conditions Audited 1, 3, 6, 7, 8, 9 Standards Audited 1.1, 1.2, 1.3, 1.4, , 2.2, 2.3, 2.4, 2.5, 2.6, , 3.2, 3.3, 3.4 VRQA Audited Guidelines 1,2,3,4,5 Audit Date/s 11th and 12th June 2014 RTO Background Harness Racing Industry Training Centre (HRITC) was registered 5 years ago. Prior to becoming an RTO they were delivering training under an auspice arrangement with BRIT. This auspice arrangement did not provide a lot of support and began to falter. The Board of Management decided that they would register as an RTO in their own right. In the initial year of registration the RTO delivered only fee for service training in the Certificate II in Equine Studies. They were offered a contract with HESG 4 years ago. They have also developed a close relationship with Harness Racing Victoria and provide training to their employees and members. Harness Racing Victoria regulate jockeys in the industry. The RTO now has trainees and apprentices locally and with Racing Victoria and Flemington. They also have a 3 year contract for funding. While they still have the Certificate II in Equine Studies on their scope they are not delivering this at present, due to the funding cuts to schools. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 1 of 49

7 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit Report RTO: Harness Racing Industry Training Centre Board of Management Inc. Qualifications/Units Audited 1 QUALIFICATION/UNIT OF COMPETENCE/ACCREDITED COURSE RGR30208 Certificate III in Racing (Advanced Stablehand) Vic RGR40308 RGR40308 Certificate IV in Racing (Harness Race Driver) Vic RGR40208 Certificate IV in Racing (Jockey) Vic RGR30108 Certificate III in Racing (Trackrider) Vic Interviewee(s) Staff name and position; employer name and position John Randles Leigh Graham Leigh Graham Executive Officer RTO Manager Trainer - Certificate III in Racing (Advanced Stablehand) & RGR40308 Certificate IV in Racing (Harness Race Driver) Administration Manager Permanent Delivery Sites Do the RTO s permanent delivery sites match the information provided by the VRQA? If No, please provided amended details below: Yes X No 1 Samples have been selected in accordance with the VRQA VET Audit Sampling Methodology Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 2 of 49

8 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit Report RTO: Harness Racing Industry Training Centre Board of Management Inc. Audit Summary - AQTF Conditions of Registration AQTF Conditions Non - Not audited 1 Governance 2 Interactions with the Registering Body 3 Compliance with Legislation 4 Insurance 5 Financial Management 6 Certification & Issuing of Qualifications & Statements of Attainment 7 Recognition of Qualifications Issued by other RTOs 8 Accuracy and Integrity of Marketing 9 Transition to Training Packages/Expiry of Accredited Courses Summary of Non-Compliance 2 CF6.1 The templates for Certificates, Statements of Attainment and Statement of Results do not comply with the AQF requirements. Strengths The RTO has developed a suite of online management systems which provide ongoing access to policies, procedures, training and assessment and records to all relevant parties and supports a systematic approach to the RTO management. The RTO is utilising VET trak reports to manage and communicate key information and confirm steps in the training and assessment cycle. 2 CF = Condition Finding. Finding references are aligned to the Detailed Findings section of this report. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 3 of 49

9 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit Report RTO: Harness Racing Industry Training Centre Board of Management Inc. Audit Summary - AQTF Standards AQTF Standards/Elements Non - Not audited Standard Continuous Improvement Strategy 1.2 Training and Assessment Strategies 1.3 Training and Assessment Resources 1.4 Trainer and Assessor Competency 1.5 Assessment Strategies Standard Meeting the Needs of Clients 2.2 Continuous Improvement of Client Services 2.3 Provision of Information to Clients 2.4 Third-Party Engagement in Training and Assessment 2.5 Provision of Support Services to Clients 2.6 Learner Access to Records of Participation 2.7 Complaints and Appeals Strategy Standard Operations Management 3.2 Continuous Improvement of Operations 3.3 Third-Party Training and/ or Assessment Services 3.4 Records Management Summary of Non-Compliance 3 SF Trainer/assessors have not been utilising the RTO s system for recording and managing professional development records. Strength The Learning Management System and the Staff Management System provides access to all required documentation. 3 SF = Standard Finding. Finding references are aligned to the Detailed Findings section of this report. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 4 of 49

10 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Guidelines for VET Providers - Audit Report RTO: Harness Racing Industry Training Centre Board of Management Inc. Audit Summary VRQA Guidelines for VET Providers VRQA Guidelines Non - Not audited 1. Governance, Probity and Compliance 1.1 Strategic Plan and Business Plan 1.2 Financial Viability 1.3 Management Systems 1.4 Organisational Governance 1.5 Academic/Educational Governance 1.6 Change Reporting 2. Quality Assurance, Review and Evaluation Processes 2.1 Course Quality 2.2 Cheating and Plagiarism 2.3 Quality Education and Training 3. Student Enrolment Records and Certification 3.4 Provision of Courses to Domestic Students 4. Student Learning Outcomes and Welfare Services 4.1 Maximum Daily Hours of Attendance 4.2 Out of Hours Attendance 4.4 Student Safety 5. Teaching, Learning and Assessment 5.1 Capacity to Deliver Scope of Registration Summary of Non-Compliance 4 GF1.3.1 Trainer/Assessor files do not contain the required employment contract/agreement and professional development records for each staff member. 4 GF = Guideline Finding. Finding references are aligned to the Detailed Findings section of this report. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 5 of 49

11 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Audit Date: 11 th and 12 th June 2014 Detailed Findings - AQTF Conditions of Registration CONDITION 1 - Governance Finding Evidence/Documentation Reviewed Required Rectification(s) Condition 1 was No rectification required. The RTO ensures the decision making of senior management is informed by the experiences of its trainers and assessors. Organisational Chart Interview with EO and RTO Manager 7 Person Board Board of Studies Academic Board DP Catholic College, HR from Racing Victoria, RTO Manager and Academic Officer, Executive Officer Position descriptions Executive Officer, RTO Manager and Academic Officer, Administration, Trainer/Assessor Board Minutes Teacher Performance appraisal Deed Poll in the place of Fit and Proper Person Police Check Working with Children Staff meeting Training and Assessment - Minutes, Agenda available to staff on the portal Staff meeting Administration Minutes, Agenda Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 6 of 49

12 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Audit Date: 11 th and 12 th June 2014 CONDITION 3 Compliance with Legislation Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Condition 3. The has a systematic process to review and manage compliance with relevant Commonwealth, State or Territory legislation and regulatory requirements. HRTC Staff management portal - Staff Management System (Performance Plus) Acts & Awards - Legislation, regulations and Codes of Practice Forms enrolment Policies Procedures Marketing IT & communications SVTS Correspondence Training and Assessment Strategies Unit planning and improvement OHS Procedure for new and existing staff members induction and annual update Staff letter from VET trak regarding annual update/induction (including updating of PD and trainer matrix) Staff recruitment and selection policy Statement of legislative requirements Governance Checklist schedule of annual updates No rectification required. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 7 of 49

13 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Audit Date: 11 th and 12 th June 2014 CONDITION 6 - Certification & Issuing of Qualifications & Statements of Attainment CF 6.1 Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Non- with Condition 6. This condition requires that: Actions: The RTO s qualification and statement of attainment templates do not meet. the Australian Qualifications Framework (AQF) requirements The Certificate contains the employability skills statement. There is confusion in the use of a statement of results and a statement of attainment. The Statement of Attainment contains the old statement and the AQF statement. Policy Statement of Attainment and Qualifications Procedure Statement of Attainment and Qualifications Procedure Statement of Attainment and Qualifications Production VET Trak Policy Records Management and Storage Register of complaints, Register of Qualifications Issued, Register of documents, Register of consent, Register of Partnerships includes organisations that HRTC provides training and services for. Directory of learning management software licence AVETMISS compliance Procedure for AQTF Competency Completion Procedure for AQTF Quality Feedback Survey Procedure VSN Upload and Download Student files 4 Certificates 2 Statements of Attainment Non- The RTO should make the following revisions to their templates for Certificates, Statement of Attainment and Statement of Results: Certificate remove statement referencing to the VRQA, as the Certificate contains the VRQA logo Certificate remove the employability skills statement. A certificate is supported by a Statement of results which include the units that have been achieved. This document should not include any NRT or VRQA logos The statement on the Statement of Attainment should read: A Statement of Attainment is issued by a Registered Training Organisation when an individual has completed one or more accredited units A statement of Attainment should not include reference to the AQF. Improvement Opportunities The RTO might consider only sending Certificates out for printing at the external printer, and printing Statements of Attainment and Statement of Results from VET Trak. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 8 of 49

14 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Audit Date: 11 th and 12 th June 2014 CONDITION 7 - Recognition of Qualifications Issued by other RTOs Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Condition 7. No rectification required. The RTO recognises the AQF Qualifications and Statements of Attainment issued by any other. Policy Recognition of Qualifications issued by other RTOs Policy Recognition (RPL, RCC & CT) Procedure for Recognition Student files 4 Certificates showing Credit Transfer 2 Statements of Attainment showing Credit Transfer Improvement Opportunities It is suggested the RTO remove reference to RCC. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 9 of 49

15 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Audit Date: 11 th and 12 th June 2014 CONDITION 8 - Accuracy and Integrity of Marketing Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Condition 8. No rectification required. The RTO s marketing and advertising of AQF qualifications to prospective clients is ethical, accurate and consistent with its scope of registration. The NRT logo is not used in marketing and advertising of AQF qualifications to prospective clients. Website Course information Link to online enrolment Policy Marketing & Promotion Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 10 of 49

16 AQTF Essential Conditions and Standards for Continuing Registration & VRQA Audit Date: 11 th and 12 th June 2014 CONDITION 9 - Transition to Training Packages/Expiry of Accredited Courses Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Condition 9. No rectification required. The RTO has managed the transition from superseded Training Packages within 12 months of their publication on the Training.gov.au. The RTO has managed the transition from superseded accredited courses so that it delivers only currently endorsed training package. Training and Assessment Strategy for RGR30208 Certificate III in Racing (Advanced Stablehand) Training and Assessment Strategy for RGR40308 Certificate IV in Racing (Harness Race Driver) Training and Assessment Strategy for RGR40208 Certificate IV in Racing (Jockey) Training and Assessment Strategy for RGR30108 Certificate III in Racing (Trackrider) Transition for Equine Studies Teach out procedure Procedure Yearly Curriculum Maintenance Improvement Opportunities Following lengthy discussion related to the delivery of superseded units embedded in a qualification it was suggested that the RTO might consider itemising the appropriate current First Aid units on their scope of registration. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 11 of 49

17 STANDARD 1 Detailed Findings - AQTF Standards ELEMENT The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 1.1. No rectification required. The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment. AQIS Benchmarking Directory QI survey summary and benchmarked against other RTOs AQIS Benchmarking Minute Internal audit directory Website directory (web Survey Master) - Employee satisfaction, Student Enrolment survey Unit completion survey, Staff - Unit validation survey, Staff Survey Employer survey Moderation judgements Validation of units trained and assessment with benchmarking. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 12 of 49

18 ELEMENT Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 1.2. No rectification required. Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry. Training and Assessment Strategy for RGR30208 Certificate III in Racing (Advanced Stablehand) Training and Assessment Strategy for RGR40308 Certificate IV in Racing (Harness Race Driver) Training and Assessment Strategy for RGR40208 Certificate IV in Racing (Jockey) Training and Assessment Strategy for RGR30108 Certificate III in Racing (Trackrider) Unit planning and improvement directory Racing Victoria, provides a letter indicating the requi rement of this course for workforce development. Annual meeting with the HRITC Industry Advis ory Board outlining importance of this course to stay on scope for industry development of workforce. Meeting with Glenn Douglas (Industry License Grade A Trainer and Driver) 19/12/13 AGM Agenda and Minutes Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 13 of 49

19 ELEMENT Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO s own training and assessment strategies. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 1.3. No rectification required. Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited courses and the RTO s own training and assessment strategies. Training and Assessment Strategy for RGR30208 Certificate III in Racing (Advanced Stablehand) Training and Assessment Strategy for RGR40308 Certificate IV in Racing (Harness Race Driver) Training and Assessment Strategy for RGR40208 Certificate IV in Racing (Jockey) Training and Assessment Strategy for RGR30108 Certificate III in Racing (Trackrider) Staff Files reviewed Leigh Graham Genevieve Browne Lisa Coffey Matthew Hyland Matthew Pumpa Units audited RGRPSH208 A Attend horses at track work RGRPSH301 A Implement stable operations RGRCMN001 A Comply with the rules of racing and related protocols RGRPSH402 A Drive horses in pacework and fast work RGRPSH209 A Attend horses at race meetings and trials Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 14 of 49

20 RGRPSH407 A Educate thoroughbred horses for racing RGRPSH201A Handle horses RGRPSH207 A Perform stable duties HRTC Asset Register Class scheduling/class numbers suggest add this to TAS Interview with RTO Manager/Trainer Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance Policies Procedures Registers Complaints Government Acts Service Agreement notices Management decisions (meetings) Training and Assessment access to: Training and assessment strategy with access to the Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 15 of 49

21 unit of competence Unit Assessment matrix Answers Moderation judgements Student Evaluations Resulting internal Validation of units trained and assessed with benchmarking Industry consultation Improvement Opportunities It is suggested that the RTO reference the HRTC Asset Register and explain the Class scheduling/class numbers for training that is done in the stable and track environment Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 16 of 49

22 ELEMENT Training and assessment is delivered by trainers and assessors who: a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors, and b) have the relevant vocational competencies at least to the level being delivered or assessed, and c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken, and d) continue to develop their Vocational Education and Training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence. SF 1.4 Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Non- with Element 1.4. Training and assessment is delivered by Trainers and Assessors who have the training and assessment competencies as determined by the NQA and it successors. The RTO has a staff management system which is being used to manage staff records. Unfortunately, the Trainer Assessors have not been using this system. While there were records in the system for the RTO Manager and the Executive Officer, there were no records for the other trainers. Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance Policies Procedures Registers Complaints Government Acts Service Agreement notices Management decisions (meetings) Training and Assessment access to: Actions: Non- The RTO will need to ensure that they maintain professional development records for all trainer/assessors that demonstrate they maintain current industry skills, develop training and assessment skills and knowledge of the VET sector. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 17 of 49

23 Training and assessment strategy with access to the unit of competence Unit Assessment matrix Answers Moderation judgements Student Evaluations Resulting internal Validation of units trained and assessed with benchmarking Industry consultation Trainer Files Leigh Graham Genevieve Browne Lisa Coffey Matthew Hyland Matthew Pumpa Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 18 of 49

24 ELEMENT Assessment including Recognition of Prior Learning (RPL): a) meets the requirements of the relevant Training Package or accredited course b) is conducted in accordance with the principles of assessment and the rules of evidence c) meets workplace and, where relevant, regulatory requirements d) is systematically validated. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 1.5. No rectification required. Assessment including Recognition of Prior Learning (RPL): Meets the requirements of the relevant Training Package Is conducted in accordance with the principles of assessment and the rules of evidence Meets workplace and, where relevant, regulatory requirements Is systematically validated Training and Assessment Strategy for RGR30208 Certificate III in Racing (Advanced Stablehand) Training and Assessment Strategy for RGR40308 Certificate IV in Racing (Harness Race Driver) Training and Assessment Strategy for RGR40208 Certificate IV in Racing (Jockey) Training and Assessment Strategy for RGR30108 Certificate III in Racing (Trackrider) Units audited RGRPSH208 A Attend horses at track work RGRPSH301 A Implement stable operations RGRCMN001 A Comply with the rules of racing and related protocols RGRPSH402 A Drive horses in pacework and fast work RGRPSH209 A Attend horses at race meetings and trials RGRPSH407 A Educate thoroughbred horses for racing RGRPSH201A Handle horses RGRPSH207 A Perform stable duties Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 19 of 49

25 HRTC Asset Register Class scheduling/class numbers suggest add this to TAS Interview with RTO Manager/Trainer Training and Assessment access to: Training and assessment strategy with access to the unit of competence Unit Assessment matrix Answers Moderation judgements Student Evaluations Resulting internal Validation of units trained and assessed with benchmarking Industry consultation Validation and Moderation Register Letter to trainer to review Student work and provide feedback Validation records for the following unit: BSBITU203A Communicate electronically BSBSMB303A Organise finances for the micro business BSBSMB407A Manage a small team PRSIS306A Gather information by factual investigation PSPREG410B Give evidence RGRCMN001A Comply with the rules of racing and Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 20 of 49

26 related protocols RGRCMN002A Investigate job opportunities in racing and related industries RGRPSH201A Handle horses Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 21 of 49

27 Detailed Findings - AQTF Standards STANDARD 2 ELEMENT The RTO establishes the needs of clients and delivers services to meet these needs. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 2.1. No rectification required. The RTO establishes the needs of clients and delivers services to meet these needs. AQIS Benchmarking Directory QI survey summary and benchmarked against other RTOs AQIS Benchmarking Minute Internal audit directory Website directory (web Survey Master) - Employee satisfaction, Student Enrolment survey Unit completion survey, Staff - Unit validation survey, Staff Survey Employer survey Procedure HRTC Enrolment Expression of interest Pre-enrolment letter VET Trak Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 22 of 49

28 ELEMENT The RTO continuously improves client services by collecting, analysing and acting upon relevant data. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 2.2. No rectification required. The RTO continuously improves client services by collecting, analysing and acting upon relevant data. AQIS Benchmarking Directory QI survey summary and benchmarked against other RTOs AQIS Benchmarking Minute Internal audit directory Website directory (web Survey Master) - Employee satisfaction, Student Enrolment survey Unit completion survey, Staff - Unit validation survey, Staff Survey Employer survey Procedure HRTC Enrolment Expression of interest Pre-enrolment letter VET Trak Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 23 of 49

29 ELEMENT Before clients enrol or enter into an agreement, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 2.3. No rectification required. Before clients enrol or enter into an agreement, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations. Procedure HRTC Enrolment Expression of interest Pre-enrolment letter VET Trak Website Course information Link to online enrolment Policy Marketing & Promotion Scope of Registration and latest VRQA Audit Report Privacy Policy and Records Access Form Access, Equity & Client Services Recognition of Skills and Knowledge and Recognition of Qualifications Issued by Other RTOs Enrolment Procedure Flexible Learning & Assessment Provision for Language, Literacy & Numeracy Assistance Policy Welfare, Student Services & Delivery Strategy Quality Control & Quality Indicators Fees, Invoicing and Refunds Complaint & Appeals Policy, Procedure and Form Disciplinary Procedures Recognition of Skills and Knowledge Request Form Code of Practice Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 24 of 49

30 State & Commonwealth Legislation Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 25 of 49

31 ELEMENT Employers and other parties who contribute to each learner s training and assessment are engaged in the development, delivery and monitoring of training and assessment. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 2.4. No rectification required. Employers and other parties who contribute to each Training plan signed with the Workplace learner s training and assessment are engaged in the SBNA a lot of the jockeys are SBAT. This is how they development, delivery and monitoring of training and get around the block on not training students in schools assessment. Handbook Trainee & Employer contract Training Plan Unit and Planning Improvement Directory Talk to employers provide direction on what the student is studying and the types of activities that the RTO needs to do. Interview with the Executive Officer and RTO Manager Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 26 of 49

32 ELEMENT Learners have timely access to current and accurate records of their participation and progress. Finding Evidence/Documentation Reviewed Required Rectification(s) Element 2.6 was No rectification required. Learners have timely access to current and accurate records of the participation and progress. Training Tracker (Student Training and Assessment System) Student access to: Recognition Online Assignment Third Party report with benchmarking Skills sheets with benchmarking Assessment cover sheets. Agreed Training Plans Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 27 of 49

33 ELEMENT The RTO provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 2.7. No rectification required. The RTO provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively. VET Trak letter Complaints EO VET Trak letter Complaints BOM Policy Complaints & Appeals Procedure Complaints & Appeals Form Complaints & Appeals Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 28 of 49

34 STANDARD 3 Detailed Findings - AQTF Standards ELEMENT The RTO s management of its operations ensures clients receive the services detailed in their agreement with the RTO. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 3.1. No rectification required. The RTO s management of its operations ensures clients receive the services detailed in their agreement with the RTO. Handbook Trainee & Employer contract Training Plan Training Tracker Website Course Support Documentation Student induction Compulsory Licence application VET Trak letter Enrolment VET Trak letter full time student Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 29 of 49

35 ELEMENT The RTO uses a systematic and continuous improvement approach to the management of operations. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 3.2. No rectification required. The RTO uses a systematic and continuous improvement approach to the management of operations. AQIS Benchmarking Directory QI survey summary and benchmarked against other RTOs AQIS Benchmarking Minute Internal audit directory Website directory (web Survey Master) - Employee satisfaction, Student Enrolment survey, Unit completion survey, Staff - Unit validation survey, Staff Survey Employer survey Policy Continuous Improvement - internal audit, annual review of policies and procedure, Surveys Staff Management System (Performance Plus) Governance Policies Procedures Registers Complaints Government Acts Service Agreement notices Management decisions (meetings) Training Tracker (Student Training and Assessment System) Student access to: Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 30 of 49

36 Recognition Online Assignment Third Party report with benchmarking Skills sheets with benchmarking Assessment cover sheets. VET Trak (SMS) Enrolment procedure VET enrol Expression of interest RTO policy acknowledgement AAC sign up of trainee/apprentice Delta details off portal VSN Upload/download monthly AVETMISS Collection Eligibility Requirements Pre training review Funding availability Fee Generation Fee Payment Reports Class attendance Online induction letter signed agreed training plan Workplace Contact Record (withdrawal from Work Duties) Third Party Reports Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 31 of 49

37 Workplace competency completion Resulting External Uploading NATs and SVTS monthly Victoria NATs to NT quarterly to Northern Territory Reports and Continuous Improvement Students Statement generation (Printer) Certificate generation (Printer) External Competency completions Student survey Employer survey Internal Enrolment completion survey Unit completion survey Staff Survey Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 32 of 49

38 ELEMENT The RTO manages records to ensure their accuracy and integrity. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Element 3.4. No rectification required. The RTO manages records to ensure their accuracy and integrity Policy and Procedure Student File Management Policy Document and data control Policy Records management and storage Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance Policies Procedures Registers Complaints Government Acts Service Agreement notices Management decisions (meetings) Training and Assessment access to: Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 33 of 49

39 Training and assessment strategy with access to the unit of competence Unit Assessment matrix Answers Moderation judgements Student Evaluations Resulting internal Validation of units trained and assessed with benchmarking Industry consultation Training Tracker (Student Training and Assessment System) Student access to: Recognition Online Assignment Third Party report with benchmarking Skills sheets with benchmarking Assessment cover sheets. VET Trak (SMS) Enrolment procedure VET enrol Expression of interest RTO policy acknowledgement AAC sign up of trainee/apprentice Delta details off portal Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 34 of 49

40 VSN Upload/download monthly AVETMISS Collection Eligibility Requirements Pre training review Funding availability Fee Generation Fee Payment Reports Class attendance Online induction letter signed agreed training plan Workplace Contact Record (withdrawal from Work Duties) Third Party Reports Workplace competency completion Resulting External Uploading NATs and SVTS monthly Victoria NATs to NT quarterly to Northern Territory Reports and Continuous Improvement Students Statement generation (Printer) Certificate generation (Printer) External Competency completions Student survey Employer survey Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 35 of 49

41 Internal Enrolment completion survey Unit completion survey Staff Survey Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 36 of 49

42 Detailed Findings VRQA Guidelines for VET Providers GUIDELINE The provider must provide information about its management systems. GF Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is not compliant with Guideline 1.3The records to support the qualifications of trainers and assessors does not meet the requirements of this guideline. The guideline requires that the RTO maintain the following verified or certified and/or singed documents on each training and assessment staff member: Actions: Trainer skills matrix signed by trainer/assessor Assessor qualifications verified by RTO or otherwise certified Vocational qualifications verified by RTO or otherwise certified CV -signed by trainer/assessor Professional development activities verified and/or signed by trainer/assessor Position description Employment contract/agreement. The RTO Manager and Executive Officer s files contained the required professional development activities, however the other trainer/assessor files did not. Genevieve Browne s file contained a Position Description, however this was not signed by the trainer/assessor. None of the files contained an employment contract or agreement. The files did contain Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance Policies Procedures Registers Complaints Government Acts Service Agreement notices Management decisions (meetings) Training and Assessment access to: Training and assessment strategy with access to the unit of competence Unit Assessment matrix Answers Moderation judgements Non- The RTO will need to ensure that they maintain the required staff records including a contract or employment agreement, a signed Position Description and professional development records for all trainer/assessors that demonstrate they maintain current industry skills, develop training and assessment skills and knowledge of the VET sector. Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 37 of 49

43 a letter to the Trainer/assessor confirming their roles and responsibilities and access to the online systems. Student Evaluations Resulting internal Validation of units trained and assessed with benchmarking Industry consultation Trainer Files Leigh Graham Genevieve Browne Lisa Coffey Matthew Hyland Matthew Pumpa Improvement Opportunities The Position Description could be combined with the introductory letter to form the basis of a contract/agreement Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 38 of 49

44 GUIDELINE The provider must demonstrate that it is able to monitor course quality, externally moderate student performance and drive continuous improvement in course delivery. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Guideline 2.1. No rectification required. The RTO monitors course quality. Training and Assessment access to: Training and assessment strategy with access to the unit of competence Unit Assessment matrix Answers Moderation judgements Student Evaluations Resulting internal Validation of units trained and assessed with benchmarking Industry consultation Validation and Moderation Register Letter to trainer to review Student work and provide feedback Validation records for the following unit: BSBITU203A Communicate electronically BSBSMB303A Organise finances for the micro business BSBSMB407A Manage a small team PRSIS306A Gather information by factual investigation Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 39 of 49

45 PSPREG410B Give evidence RGRCMN001A Comply with the rules of racing and related protocols RGRCMN002A Investigate job opportunities in racing and related industries RGRPSH201A Handle horses Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 40 of 49

46 GUIDELINE The provider must demonstrate that it has measures in place to prevent and detect cheating and plagiarism amongst its students and to deal appropriately with any instances of these practices. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Guideline 2.2. No rectification required. The RTO has measures in place to prevent and detect cheating and plagiarism amongst its students and to deal appropriately with any instances of these practices. Interview with the Executive Officer confirmed that copy and paste is sometimes an issue. An incident with a disabled student who was undertaking training with a range of support officers who submitted a section from a PHD paper as her own work was discussed, including how the issue was handled. Plagiarism and cheating Policy and Procedure Procedure Checking Plagiarism Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 41 of 49

47 GUIDELINE The provider must demonstrate that they can provide quality education and training to students Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Guideline 2.3. No rectification required. The Guideline requires: Policies and procedures and processes for the retention unit of competency training and assessment information *for a minimum of 1 year post completion of the unit, including mechanisms for the retention of master resources Mechanisms for the retention of sufficient samples of student s assessment to demonstrate that quality education and training has occurred Training Tracker (Student Training and Assessment System) Student access to: Recognition Online Assignment Third party report with benchmarking Skills sheets with benchmarking Assessment cover sheets. VET Trak (SMS) Enrolment procedure VET enrol Expression of interest RTO policy acknowledgement AAC sign up of trainee/apprentice Delta details off portal VSN Upload/download monthly AVETMISS collection Eligibility requirements Pre training review Funding availability Fee generation Fee Payment Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 42 of 49

48 Reports Class attendance Online induction letter signed agreed training plan Workplace Contact Record (withdrawal from Work Duties) Third Party Reports Workplace competency completion Resulting External Uploading NATs and SVTS monthly Victoria NATs to NT quarterly to Northern Territory Archived records: Hard copy Past students in Training Tracker (Student Training and Assessment System) Past Assessment tools and validation records demonstrating changes made Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 43 of 49

49 GUIDELINE A provider must not require or permit students to attend scheduled classes (including time allocated for self-paced or online studies) for more than eight hours in any one day (other than in courses where the VRQA has issued the provider a specific written exemption for a course related reason, specifying different maximum hours for that course). Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Guideline 4.1. No rectification required. The RTO does not require or permit students to attend scheduled classes (including time allocated for selfpaced or online studies) for more than eight hours in any one day (other than in courses where the VRQA has issued the provider a specific written exemption for a course related reason, specifying different maximum hours for that course). Policy Student Security Procedure HRTC Enrolment Tour of facilities Interview with EO and RTO Manager Student Safety plan Training Tracker (Student Training and Assessment System) Improvement Opportunities Apprentices and trainees working in some roles in the racing industry commence work at 4.30 am. However training is not scheduled until 8.30am Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 44 of 49

50 GUIDELINE A provider must not require or permit full time students to attend scheduled classes (including time allocated for selfpaced or online studies) outside of 0800hrs to 2200 hrs on any day (other than in courses where the VRQA has issued the provider a specific written exemption for a course related reason, approving a different schedule for that course and with the written agreement of the student). Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Guideline 4.2. No rectification required. The RTO does not require or permit full time students to attend scheduled classes (including time allocated for self-paced or online studies) outside of 0800hrs to 2200 hrs on any day (other than in courses where the VRQA has issued the provider a specific written exemption for a course related reason, approving a different schedule for that course and with the written agreement of the student). Policy Student Security Procedure HRTC Enrolment Tour of facilities Interview with EO and RTO Manager Student Safety plan Training Tracker (Student Training and Assessment System) Training within VRQA hours, however work hours reflect industry. Jockey and track riders commence work at 4 am. Stable hand run shifts, so may or may not RTO is aware of the requirements Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 45 of 49

51 GUIDELINE Providers must indicate the measures they intend to take to address matters of student safety. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Guideline 4.4 No rectification required. Both the RTO and School policies are designed to address matters of student wellbeing and Safety. Policy Student Security Procedure HRTC Enrolment Tour of facilities Interview with EO and RTO Manager Student Safety plan Training Tracker (Student Training and Assessment System) Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 46 of 49

52 GUIDELINE The provider must demonstrate that they have the capacity to deliver and assess ALL the courses requested/on the scope of registration. Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is with Guideline 5.1 No rectification required. The provider has developed a range of on line systems for the management of the RTO and the delivery of training and assessment. Training and Assessment Strategy for RGR30208 Certificate III in Racing (Advanced Stablehand) Training and Assessment Strategy for RGR40308 Certificate IV in Racing (Harness Race Driver) Training and Assessment Strategy for RGR40208 Certificate IV in Racing (Jockey) Training and Assessment Strategy for RGR30108 Certificate III in Racing (Trackrider) Staff Files reviewed Leigh Graham Genevieve Browne Lisa Coffey Matthew Hyland Matthew Pumpa Units audited RGRPSH208 A Attend horses at track work RGRPSH301 A Implement stable operations RGRCMN001 A Comply with the rules of racing and related protocols RGRPSH402 A Drive horses in pacework and fast work RGRPSH209 A Attend horses at race meetings and trials Continuing Registration Audit Harness Racing Industry Training Centre Board of Management Inc. Page 47 of 49