Arena and Facilities Operations Manager Job Description

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Coleen Burns
5 years ago
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Arena and Facilities Operations Manager Job Description Title Arena and Facilities Operations Manager Reports To The Chief Administrative Officer (CAO), either directly or through a Director, if

1 Arena and Facilities Operations Manager Job Description Title Arena and Facilities Operations Manager Reports To The Chief Administrative Officer (CAO), either directly or through a Director, if applicable Summary The Arena & Facilities Operations Manager will work closely with other leaders in Recreation & Parks Services (the Parks Manager, the Aquatics Manager, and the Recreation Programs Manager), under the direction of the Chief Administrative Officer, to maintain and operate select municipal facilities owed by the Town of Kindersley, with a primary focus on the West Central Events Centre (WCEC). The Arena and Facilities Operations Manager will have the advanced technical, mechanical, and managerial skills to provide strong leadership and know-how to oversee the efficient operations of the municipality s two full-sized arenas, and other operations at the WCEC. A similar approach must be taken towards the other identified municipal facilities the Manager is responsible for. The Manager will coordinate and oversee the year-round operations of these facilities with a solid operational and maintenance program. All mechanical components that make these facilities function and operate, including equipment, must be in top working order and be well-maintained. The buildings must be safe, clean, and welcoming for all users. Unionized staff who work at the WCEC must be encouraged and led to provide quality outputs with a pride-in-public service attitude second to none. Hired contractors must be supervised to complete their tasks on time and on budget. Other responsibilities will include improvement planning for all facilities, annual and longterm capital and operational budgeting, department administration, and safety compliance. Staff scheduling will be supported by the Recreation Programs Manager. The Manager s goal is to efficiently engage and utilize all personnel, materials, and equipment to their highest capacity in accordance with Town policies, procedures and regulations. Core Competencies Technical and Mechanical know-how Efficient and Effective Problem Solving Skills Strong Communicator Accountability and Dependability Adaptability/ Flexibility Coaching & Mentoring Comfortable with Computers Creative & Innovative Thinking Customer Focus & Positive Attitude 1

2 Decision Making & Judgement Ethics & Integrity High Level of Energy & Enthusiasm Leadership Mediating & Negotiating Planning & Organizing Resource & Fiscal Management Result Focused Staff Management Team Work Time Management Job Duties The Arena and Facilities Operations Manager undertakes all of the tasks required to compete the work required to maintain all Town building facilities in coordination with other Town staff and stakeholders including, but not limited to the: This work includes: a. WCEC b. Elk s Hall c. Library d. Norman Ritchie Community Center (NRCC) e. Town Hall (admin office) f. Dog Pound g. Public Works Shop A. Facility Maintenance: Ensuring that all facilities are operating properly and are well maintained, including but not limited to the installation and maintenance of ice and boards at the WCEC, and the regular upkeep at other community buildings listed above Ensuring and overseeing daily, weekly, and monthly cleaning duties are conducted and recorded for the WCEC which includes the lobby, public washrooms, multipurpose room, hallways, and storage areas. Assisting the other Town Departments with scheduling maintenance in their respective facilities Ensuring that maintenance standards are adhered to by staff and contractors, damaged items are to be repaired immediately Assisting with health and safety initiatives as required, such as inspections, policy development, etc. to ensure the proper and safe operation of all facilities are in alignment with safety standards and regulations Facility preparation and facilitation of events Utilizing Work Order and Asset Management software B. Equipment and Systems Operation and Maintenance Overseeing the maintenance of facility systems, including but not limited to HVAC, ice plant, boilers, etc. including the conduction and recording of daily, weekly, and periodic inspections of all equipment and operating systems Operating the arena equipment including the Zamboni, and scissor lift, etc. Monitoring, and assisting in maintaining the vehicles, equipment, tools, and supplies 2

3 C. Communications: Liaising with stakeholder groups and customers with respect and professionalism at all times, as well as with other Managers, subordinates and superiors, citizens, contractors, and Councillors Advising the CAO of all pertinent and emergent issues with physical assets or personnel Attending all necessary meetings including with staff, contractors, the department, other Town management, and council meetings as directed Providing written and verbal reports on a weekly and monthly basis and as directed D. Planning: Overseeing the development and enforcement of routine preventative maintenance schedules for the recreation facilities. Contributing to the strategic planning of the Department and other Town departments including: assessing and improving existing programs and facilities, and advising on potential program development opportunities to meet changing community and stakeholder needs E. Budgeting: Making recommendations for operating and capital budgets, and monitoring revenues and expenditures Completing maintenance and capital projects within approved budgetary limits and following applicable policies Assisting in the purchasing, maintenance, and inventory control of supplies and equipment for the recreation facilities. Adhering to Town procurement policies and practices F. Personnel Management, including: Providing leadership and working with staff to hire, develop, and retain highly motivated and competent, customer service-oriented staff Adhering to all Town of Kindersley policies and procedures, and provincial and federal laws, regulations and legislation Ensuring that all personnel are informed of potential dangers and that are compliant with all Town and legislated safety procedures and policies. Organizing and directing staff including conducting staff performance evaluations in consultation with Human Resources Taking disciplinary action, up to and including termination, to address performance deficiencies, in accordance with the Town's Human Resources Manual and the CUPE Union Agreement in consultation with the CAO and Human Resources Making recommendations on compensation and other rewards to recognize performance within the Collective Agreement provisions In addition to the regular work listed above, the Manager is required to assist in emergencies and arranging equipment during power outages, and may be required to undertake other duties as assigned from time to time by the CAO. 3

4 Requirements Grade 12 education or GED, Post-secondary education directly applicable to the position is desired. (ie. Power Engineering, Facilities Management Certificate (FMC), Building Systems Maintenance Certificate (SMC), Recreation Facility Master Operator Certificate) First Aid & CPR Valid Saskatchewan Class 5 Drivers License Experience managing and supervising personnel, preferably in a unionized environment with ability to lead and function on a team environment Minimum five years experience in facility maintenance management of a multipurpose facility Knowledge and experience in Arena and Ice Making operations, and swimming pool operations Preference will be given to those with the following certifications: Arena Operator Level II Arena Maintenance - Zamboni Certification Building Maintenance Level I, II Swimming Pool Operator Level II Supervisory Skills for Facility Operators A Criminal Vulnerable Sector check recent within 30 days Ability to establish and maintain effective working relationships with customers and other Town staff, Council, other governmental and regulatory officials, private and community organizations, and contractors Knowledge and experience in general building maintenance and the use of maintenance equipment Knowledge of Occupational Health and Safety standards. Ability to analyze maintenance issues, find solutions, and develop sound recommendations and courses of action Ability to communicate clearly and comprehensively in person, one-on-one or in groups, and in writing via reports and Ability to understand, interpret, explain and apply local, provincial and federal laws and regulations governing occupational health and safety and equipment Ability to use Work Order, Asset Management, Microsoft, Outlook, and other computer software Work Conditions Must be physically capable of performing a wide variety of physical tasks including walking, running, sitting, lifting, crouching, or kneeling for extended periods of time Must be able to quickly move arms and legs Excellent stamina is required Use of Personal Protection Equipment will be required (e.g. hard-hat, safety boots, etc.) Regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust Work at high elevations and in confined spaces at times Interacts with employees, management, and the public at large Job requires ability to work with tools, lumber, and other building materials Must be able to lift, push, pull, or carry (50lb) objects, use abdominal and lower back muscles to provide support over time without fatigue and to effectively throw an object 4

5 Requires good manual dexterity (hand, hand with arm, two hands) and multi-limb coordination Noise level may be loud occasionally Hazards associated with the construction industry, including conditions with moderate risks which require planned safety precautions for limited periods of time Overtime may be required and/or working for extended hours. Should be available for work 7 days a week as required May be required to attend evening meetings May be required to respond to emergency situations Reviews A review will be conducted by the CAO at the 3-month and 6-month mark and annually thereafter, with a view towards evaluating the performance of the assigned duties and responsibilities, setting short and long-term goals and objectives, identifying and developing solutions to challenges. Term This position is a full-time out-of-scope position. Standard hours of work shall be from 8:00 am to 5:00 pm. This position will include shift work, callouts, holidays and weekends. Work hours fluctuate based on season and type of maintenance required. Remuneration The salary for this position is Town of Kindersley Pay Grade 4, and starting salary will be based on skills and experience. The pay period is semi-monthly. Vacation This position is entitled to paid vacation, starting at 3 weeks paid per year. Benefits The Town of Kindersley offers a generous medical and dental Group Insurance benefits package currently provided through Group Health, as well as a pension with the Saskatchewan Municipal Employees Pension Plan. Training and Professional Development The Town of Kindersley strongly encourages all employees to regularly upgrade their skills, training, knowledge base certifications and professional designations through the various courses, seminars, conferences, and learning opportunities offered to employees. Internal Policies All employees are required to abide by the Town of Kindersley s Human Resources Policy Manual, 2012 and will indicate as such by signing the provided form upon receipt of the Manual. Signing the form indicates having received the Manual and agree to read and abide by it. 5

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