The Learning Maturity Model By Patrick Duperré

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1 The Learning Maturity Model By Patrick Duperré Director Learning Strategies at Ellicom Consultant in Innovative Learning

2 The Learning Maturity Model

3 Your Speaker

4 Your Speaker PATRICK DUPERRE 43, Left handed CAT: Heavyweight WEIGHT: 184 lbs (83.46 kg) REACH : 73 (177,8 cm) WINS / by K.O.: 5 / 0 LOSSES / by Decision: 4 / 4

5 If you can t measure it, you can t improve it William Thomson, Lord Kelvin

6 Reality Check Unfortunately the current approach in L&D is to assume things about learners (rather than to actually analyze what their jobs are like) and to deliver the solution as a one-time, one-sizefits-all course. Cathy Moore Most L&D really seems stuck in the Industrial Age, but we re working in the Information Age. Clark Quinn

7 The LMM history Orlando, 2007 Discussion with some fellow members of the elearning community. How can we ensure the success of an online learning solution? Basic steps: 1. Run a diagnostic 2. Analyze the results 3. Identify leverage points (strategic level, learner level and organization level) 4. Design the action plan

8 Facts & Assumptions 1.Learning and Development is not an option 2.People and results are more important 3.Change is 30% logic and 70% emotion 4.Business Strategy should be aligned on the ROI and the ROE of learning

9 Needs analysis checklist The problem

10 A Holistic Model Types of data WHAT Methodology HOW Conceptual Model / Framework WHO / Where to look

11 360 view of a Learning Organization STRATEGIC LEVEL Vision Business Strategy Leadership OPERATIONS LEVEL Employee and HR Products and services Business Processes ORGANIZATIONAL STRUCTURE AND GOVERNANCE LEVEL Organizational Structure Governance and reporting model Culture and change management Partnership and Sourcing Model TECHNOLOGY LEVEL Technology roadmap Platforms and infrastructure Workplace Technology

12 It s all about the data When I walk into an enterprise today, I see the humans are working at 90 % capacity and the machines are working at 20% capacity. Obviously, the machines are capable of handling more work. Machines, unlike humans, scale up very nicely. Zubin Dowlaty, Head of Innovation and Development at Mu Sigma Let people do what people are good at, and computers what computers are good at. Mike Barlow, The Culture of Big Data

13 How the LMM works? The Leaning Maturity Model is an online tool that allows all organizations to assess and measure their maturity level and benchmark their learning management process. 3 components: - Conceptual model/framework - Methodology - Online tool (questionnaires, database, assessment algorithm, benchmarking tool, and reporting tool)

14 The maturity of an organization Explore the dimensions/processes of learning Organization dimension Delivery/Deployment dimension Performance support dimension Development dimension Evaluation dimension Analysis and strategy dimension Learning dimension

15 Organization dimension Determine the engagement level of your organization regarding learning strategies (business objectives and priorities) and your vision for the learning program.

16 Delivery/Deployment dimension Measure your organization s ability to implement a learning deployment strategy tailored to your particular situation.

17 Performance support dimension Determine the maturity level of your learning and development plan in terms of performance management and developing your employees skills.

18 Development dimension Get an overview of your ability to support the development of learning solutions.

19 Evaluation dimension Determine the competency or skill level required by your organization to implement an evaluation and quality control structure.

20 Analysis and strategy dimension Identify how you could measure your organization s expectations and determine whether your training plan is in line with your corporate strategic plan.

21 Holistic view of an organization 4 main deliverables (for a holistic view of learning strategy in an organization) 1.Diagnostic of the organization 2.Evaluation of the capacity and readiness 3.Benchmarking 4.Design the action plan / roadmap

22 THANK YOU!

Three Paradigms--Six Characteristics

Three Paradigms--Six Characteristics Inductive Qualitative Research Baldrige-based Self-Assessment Traditional Quality Audit Understand & Develop Theory Understand & Improve Detect & Correct Holistic Holistic