HOUSEKEEPING Path. OPERATIONS Cluster

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Curtis Briggs
5 years ago
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1 HOUSEKEEPING Path See Handout for Career Competencies, CORE Foundation Skills & Know the Institution Skills. First stage Second stage Third stage Fourth stage Perform satisfactory level of housekeeping service in assigned areas through safe work practices while using proper housekeeping techniques; close supervision on work methods, safety practices, use of products & time requirements Customer service driven; perform all required cleaning services as scheduled & directed by supervisor; marked development in capabilities; working knowledge of cleaning methods & practices Work with little supervision; self starter & motivator of other employees; responsible for housekeeping service; may direct three or more employees; thorough performance of critical housekeeping tasks Holds self & others accountable; maintain satisfactory level of housekeeping service by supervising, scheduling & training the work force; maintain good working relationship with facility, staff, students & supervisors; assist supervisors in leadership roles, assist in training staff Contribute to team success by individual effort; significant attention to detail; follow procedures Take action without being prompted; communicate status; take immediate action when confronted with a problem; complete work accurately Disclose pertinent information openly; review work & work of others to ensure quality Question current state & make suggestions for improvements; design processes & procedures to ensure quality Follow directions; follow detailed oral and/or written instructions; honest; dependable; ability to listen Maintain various cleaning equipment & supplies; customer service; working knowledge of cleaning methods & practices; marked development of all skills Mastery of skills, team skills; ability to direct others; self-starter; motivate other employers Greater development of computer skills; keep records No previous experience; HS diploma or equivalent 0-1 yr experience; HS diploma or equivalent 1-3 yrs experience; HS diploma or equivalent 3-5 yrs experience; HS diploma or equivalent

2 RETAIL Path See Handout for Career Competencies, CORE Foundation Skills & Know the Institution Skills. First stage - Staff Second stage - Staff Third stage - Staff Fourth stage - Staff Typical work includes cashiering, service transactions stocking floor, pricing merchandise, basic inventory controls; require a great deal of supervision; require retail work hours Work independently or with supervision; in charge of a Customer Service or Operations function; work well with customers; complete tasks as assigned Customer Service staff work with public answering questions about services, operations, and UVA; responsible for running daily programs & processing in-store returns; work with departmental managers to ensure accurate receipt and inventory of merchandise; work with vendors to clear up miss-shipments, damages, etc. Sales staff have more independence in merchandising an area & have a greater knowledge of product/service which allows them to better address the needs of customers In charge of a department's main service or operational areas (i.e. sales, online services or warehouse) & have experience with the product and/or processes necessary to run department; make sure product/service is available in all delivery methods Purchase/design products or services for resale; manage inventory/offerings; work with staff for advertising, promotions, special events, and seasonal events; analyze market trends to bring appropriate mix of products/services for sale/utilization Hold self accountable Collaborate with team members to achieve team goals; welcome opportunities to work with people from diverse backgrounds; complete work accurately, with few errors Hold self & others accountable; review work & work of others to ensure quality Quickly modify behavior to align with change; collaborate internally & externally to create solutions to long-standing problems; consider a variety of quantitative & qualitative factors in decision-making; follow decisions through to implementation; question current state & make suggestions for improvements; design processes & procedures to ensure quality; analyze & determine relationship among complex problems & issues

3 Good basic math skills; helpful & friendly with customers; able to follow directions & procedures; willing to perform duties to assist store operations; significant attention to detail Basic computer skills along with store's POS system, good customer service skills; greater understanding of store & its products & services Good understanding of store processes in regards to department; dependable to complete tasks well with little supervision; handle complicated customer service issues Strong negotiation skills; inventory control; strong computer skills; strong market/industry knowledge of product category Up to 1 yr experience; no specific education requirement 1-3 yrs experience; HS Diploma or equivalent 1-3 yrs experience; Bachelor s degree 3-5 yrs experience; Bachelor s degree

4 RETAIL MANAGEMENT Path *See Handout for Path-specific Career Competencies, CORE Foundation & Know the Institution training. First stage -management Second stage - management Third stage -management Fourth stage - management Supervise a small number of employees; schedule employee work times & tasks to adequately meet seasonal service/store demands; in charge of a department's main operations or service area; have experience with the products, processes, or services necessary to run their department; make sure product/service is available to customers Departmental managers maintain day-to-day operations including finances, staffing, & merchandising of specific areas; train & maintain staff that provides exemplary customer service to ensure consistent customer satisfaction, & acts responsibly & professionally in accordance with established policies & procedures Associate Director is responsible for hiring & performance management of staff for assigned departments; work with UVA departments to meet retail/gift/service needs & coordinates retail/business operations-oriented special events for the University; oversees financial management of the unit, including the monitoring of its expenses, monitoring, & submitting operating budget to director Cumulative responsibility & authority for the management, operations, & fiscal outcomes of multiple retail/service centers or one center with institutional impact; responsibility for strategic or long-term planning for center Build successful team & partnerships; ensure all team work product is delivered on time, within budget, & exceeding quality standards; implement processes & procedures to ensure quality; develop & execute shortrange (1 yr or less) plans Continually direct focus to what is best for University; lead team in working in situations where there are competing deadlines, resources, & requirements; build teams where staff is capable of taking independent action; is an effective steward of the University s resources; design & monitor quality assurance processes; take action to correct quality problems; develop & implement strategy; adjust strategies as environment shifts Analyze quality assurance results for process improvement opportunities; lead strategically, based on an informed view of the future Create external partnerships that strengthen commitment to the University; direct, monitor, & troubleshoot projects so that major initiatives exceed executive management/customer expectations; reinforce organizational commitment to quality; establish & monitor strategic goal achievement Good understanding of store processes in regards to department; dependable to complete tasks well with little supervision; handle complicated customer service issues; supervisory skills; schedule employee work times & tasks Train & maintain a staff; oversee financial management including oversight of receiving PO's & transfers; merchandising Significant decision-making; hiring & termination; Performance management; special events management; higher-level financial management & decision-making; operating budget preparation; interact with decision makers across the University Strategic planning; supervise management personnel; resource allocation; budget authority

5 * 1-3 yrs experience; Bachelor s degree * 5-7 yrs experience; Bachelor s degree * 7-10 yrs experience; Bachelor s degree * Greater than 10 yrs experience; Bachelor s degree, Master s degree preferred

6 TRANSPORTATION/VEHICLE MECHANIC Path See Handout for Career Competencies, CORE Foundation Skills & Know the Institution Skills. First stage - Staff Second stage - Staff Third stage - Staff Fourth stage - Staff Entry Level, Minor Service Provider; little to no decision making is done independently of the supervisor Trade training has been accomplished; lowest level of technical certification is obtained Medium to high level of decision making independent of supervisor; ability to serve as model for those in prior stages Instruct others & serve as model; proven level of accountability Significant attention to detail; follow procedures Collaborate with team members to achieve team goals; take action without being prompted; communicate status; complete work accurately, with few errors Create partnerships inside & outside of the unit; hold self & others accountable; implement new ideas or potential solutions without prompting; disclose pertinent information openly; review work & work of others to ensure quality Quickly modify behavior to align with change; collaborate internally & externally to create solutions to long-standing problems; consider a variety of quantitative & qualitative factors in decision-making; follow decisions through to implementation; design processes & procedures to ensure quality; analyze & determine relationship among complex problems & issues Ability to perform manual labor efficiently; ability to follow specific instructions Specific trade training; experience or familiarity with technical language & practice Further training on more detailed aspects of trade; ability to train/lead Thorough knowledge of trade; leadership; instruct others; accountability

7 Up to 1 yr experience; no specific education requirement 1-3 yrs experience; HS diploma or equivalent; lowest level of trade license or certification 3-5 yrs total experience; HS diploma or equivalent. 2-3 yrs of experience in trade with further study for next level or more extensive certification 3-5 yrs total experience; HS diploma or equivalent

8 TRANSPORTATION/VEHICLE MECHANIC MANAGEMENT Path *See Handout for Path-specific Career Competencies, CORE Foundation & Know the Institution training. First stage -management Second stage - management Third stage -management Fourth stage - management Office supervision or shop management; teach others; assess problems & decide between several courses of action; high level of accountability Delegate tasks & monitor performance; fiscal management skills; generate new/better business processes for conduct of trade practice in division Ability to design internal policy; mastery of internal & external communication; ability to analyze personnel & delegate appropriately; ability to direct & support entire work process; budget management skills; broad knowledge of all aspects associated with trade or service; policy design, communications, personnel, budget mgmt, work process skills [Not Specified] Build successful team & partnerships; lead staff through problem-solving; ensure all team work product is delivered on time, within budget, & exceeding quality standards; implement processes & procedures to ensure quality Lead teams in generating innovative solutions to problems; design & monitor quality assurance processes; take action to correct quality problems; develop & implement strategy; adjust strategies as environment shifts Develop & use practical processes for monitoring goal achievement; analyze quality assurance results for process improvement opportunities [Not Specified] Analyze trade regulations; leadership; motivational; thorough knowledge of specific trade; ability to teach others; ability to assess problems & ability to decide between several courses of action; supervisory skills Knowledge of trade trends; delegation, performance management skills; fiscal management skills Broad knowledge of all aspects associated with trade or service; policy design; communications; personnel; budget mgmt, work process skills; management experience [Not Specified]

9 * 5-7 yrs experience; Bachelor s degree; could be substituted by years of experience in similar role * 7-10 yrs experience; Bachelor s degree; formal education can substitute for knowledge gained through years of experience in many, but not all cases * Usually longer than 10 yrs but is not required; Master s degree helpful but not required; must have at least Bachelor's degree in relevant course of study * [Not Specified]

CONSTITUENT ENGAGEMENT Path. DEVELOPMENT & CONSTITUENT ENGAGEMENT Cluster

CONSTITUENT ENGAGEMENT Path. DEVELOPMENT & CONSTITUENT ENGAGEMENT Cluster CONSTITUENT ENGAGEMENT Path See Handout for Career Competencies, CORE Foundation Skills & Know the Institution Skills. DEVELOPMENT & CONSTITUENT ENGAGEMENT Cluster Competencies are cumulative as Stages