No Harm Integrity Transparency

Transcription

1 corporate Profile

2 OUR VALUES No Harm Integrity Transparency Care Fundamental to our culture, is our primary commitment to not harm our people, environment, community, customers and business. We hold ourselves accountable to deliver on our promises and commitments. We are clear and unambiguous in our communications so there are no surprises. We own up to our mistakes, we will fix them and we will learn from them. We value long term relationships with our customers and key stakeholders. We strive to understand their needs, so through collaboration, we can achieve the best outcomes for the long haul. Our values are genuine. They reflect our approach to business and the importance we place on relationships. Our values define our culture, and communicate the high expectations we have for our people.

3 ceo message At Hastings Deering, we are driven by the aspiration that our customers will choose us time and time again because we are the best at delivering the solutions that they want - we genuinely understand their needs. Our resolve to be the best has foundations in a values and performance-based culture with safety, customer and employee engagement at its core. With our 80 years of rich history, we are in it for the long haul. We have financial strength, second to none parts and service coverage and a significant investment in facilities and factory trained technicians all of this is focused on helping our customers succeed. Whether our customers are seeking solutions that involve equipment in the mining, construction, forestry, agricultural, transport, materials handling or government sectors, as a Caterpillar dealer with one of the broadest suites of equipment and associated technology solutions, Hastings Deering has what it takes to keep our customers running all day every day, wherever they are. At Hastings Deering, our aspiration to be the best is founded on trust. Our customers can trust that we will meet our commitments a true trusted partner. Dean Mehmet Chief Executive Officer and Managing Director 4 5

4 our service and value proposition Through genuinely understanding the needs of our customers, we provide expert advice and end-to-end solutions that naturally support the success of their business. We do this as a leader in safety and sustainability, through our unrivalled services, AND supporting our broad range of Cat equipment solutions. Unmatchable solutions Better outcomes Genuine commitment Broad range of options As one of the largest equipment dealers in the world, our customers can rely on Hastings Deering to be a trusted source for parts and servicing solutions as well as an unmatched range of quality, technology enabled Cat equipment options. Delivering solutions not just services and equipment Through better understanding our customers business needs, our skilled experts can tailor end-to-end solutions that cover maintenance and parts strategy, equipment options, telematics, analytics, mine operations technology and more, to deliver the best outcomes for our customers. Keeping our customers moving, wherever they are Unexpected downtime impacts business, so to keep our customers moving wherever they are, Hastings Deering provides 24/7 parts availability and fast turn-around, quality repairs delivered through the largest and best skilled fixed and mobile service footprint in our territory. Our people are our strength Hastings Deering operates to the highest safety and quality standards, investing in the development and training of our people to sustain a reputable, industry leading, customer focused work-force. 6 7

5 OUR RICH HISTORY OVER EIGHT DECADES OF HISTORY 4 COUNTRIES OF OPERATION 3,000 + EMPLOYEES 23 BUSINESS CENTRES With a history that spans over 80 years, Hastings Deering offers customers an unmatched after-sales service network and access to Caterpillar s worldwide portfolio of products. Hastings Deering Group Established in 1932, the Hastings Deering Group is one of the top 5 Cat dealers worldwide. The company is the exclusive distributor for the sale of Cat equipment, technology solutions, parts and service support in our territories. Headquartered in Brisbane, Queensland, Australia, Hastings Deering has over 3000 employees, across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia. We sell, rent, and offer outstanding support and parts distribution services for customers across a range of industries, including mining, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. In 1992, the Hastings Deering Group was purchased by Sime Darby Berhad, one of the oldest and largest Cat dealers in the world and a multinational organisation with more than 200 companies operating in 26 countries. Today, the combination of our rich history, the expertise of our people and our genuine commitment to understand our customers needs continues to sustain Hastings Deering as a market leader providing solutions that deliver superior outcomes for our customers. PAPUA NEW GUINEA AUSTRALIA TABUBIL DARWIN GOVE LAE RABAUL PORT MORESBY LIHIR ISLAND SOLOMON ISLANDS HONIARA MT ISA CAIRNS TOWNSVILLE MACKAY NEW CALEDONIA NOUMEA ALICE SPRINGS EMERALD TOOWOOMBA ROCKHAMPTON GLADSTONE SUNSHINE COAST BRISBANE GOLD COAST 8 9

6 RIGHT PEOPLE, RIGHT ROLES, RIGHT SKILLS Our people are proud, passionate and committed. They are our greatest strength Joanne Best, General Manager People We recognise that the expertise, talent, passion and commitment of our people has always played a pivotal role in making Hastings Deering the company that it is today. At Hastings Deering we genuinely believe that our people are our most valuable competitive advantage: recognised for the calibre of their leadership, technical and product expertise. To serve our customers well, we select and employ only the best people in their respective fields, and drive performance year-on-year through continued skills development and education. Customer focused leadership team Our Executive team bring to the Hastings Deering Group broad management experience in international trade and finance, large scale manufacturing and distribution, maintenance and construction contracting, bulk transport and logistics in addition to core experience in the supply and support of Cat equipment in the Mining and Construction sectors. Our leadership style means that we provide a united, consistent and aligned approach to business for both our customers and our employees. Our resolve as a management team is to continue the development of our culture where customers experience our genuine concern for their success and our diligence in developing solutions that deliver excellent outcomes for them. Future talent We drive actions supporting our talent investment programmes including leadership, graduates, technical disciplines and apprenticeships. Being a values based performance driven culture, we ensure our people know their role in delivering high performance outcomes, how they are performing and what is required of them in the future. We strive to create a rewarding work-place environment, where our people are empowered to develop themselves, their careers and their legacy. Flexible and agile work-force Hastings Deering is focused on maintaining a flexible and agile workforce across its business, while ensuring that we have the experience in place to deliver excellent service to our customers. We strive for diversity of thought, participation and decision making across our business. Formal strategies are in place to achieve a innovative, high performance culture where every employee is encouraged to be at their best. As a team comprising high performance individuals, we are focused on common goals, leveraging a one best way philosophy. Hastings Deering Learning Centres Hastings Deering through the Hastings Deering Learning Centres is a Registered Training Organisation. It provides a range of nationally recognised, accredited and non-accredited courses designed to address the needs of the mining and construction industries. The training centres provide Cat machine users with appropriate training in service and repair technology as an essential part of our product support capability designed to lower the cost of ownership. Our training excellence has been recognised through being awarded the Caterpillar Service Training Excellence Award (STEA) in This is a globally coveted accolade that recognises the highest standards of training and proficiency. In 2016, Hastings Deering remains one of the largest trainers of apprentice Diesel Fitters in Australia, continuing our tradition of training the very best tradespeople. We choose to do this so we can deliver the highest quality, Cat specific trained technicians to ensure our customers experience the best possible Cat ownership experience. Three certified training facilities: Brisbane, Central Queensland and Port Moresby 10 11

7 SAFE AND SUSTAINABLE At Hastings Deering we integrate our core responsibilities of Safety, Environment, Quality, Risk Management and Community Engagement into every part of our day to day operations. there is still more to do, however, through a sustained commitment, we have evolved from a reactive to a pro-active safety culture within three years. Glenn Sheahan, General Manager Safety and Sustainability Our onehd culture is fundamental to achieving our goals and developing an empowered workforce. Our Visible onehd Felt Leadership Program articulates the values we live by, No Harm, Integrity, Transparency and Care. Safety At Hastings Deering we have implemented five year Strategic Safety Plans that include initiatives to support the delivery of a No Harm workplace. Over the last three years, we have achieved a company-wide transformation of our safety performance with a >85% reduction of our Total Recordable Injury Frequency Rate (TRIFR). However, we will never be satisfied until No Harm is achieved and all of our people can return home safely, every day. environment At Hastings Deering, we are progressively minimising our environmental impact at all operations. With a number of environmental targets already achieved, our focus is now on the reduction of C02 emissions, waste and water management. To assist our customers, Hastings Deering provides expert advice to optimise equipment maintenance approaches that can improve fuel burn, reduce emissions, reduce component wear and increase service intervals. Leveraging class leading technologies along with practical advice in fleet management, predictive maintenance, collision avoidance and equipment repower options can contribute to improved operational efficiency and lower emissions. Examples include the repowering of D11R dozers where reductions in carbon emissions of 40% are being achieved and the re-engineering of a fleet of underground hard rock loaders where an up to 42% diesel particulate emissions reduction has been achieved. Quality Hastings Deering s quality, safety and environmental management systems are third party accredited to AS/NZS ISO 9001:2008, AS/ NZS 4801:2001, and AS/NZS ISO 14001:2004 respectively. Additionally, our Central Queensland Operations have underground accreditations covering Electrical Equipment in Explosive Atmospheres and Diesel Engine Repair and Overhauls under AS/NZS 3800:2012 and AS/NZS :2012 respectively. Community Engagement Hastings Deering is a strong supporter of community focused programs that promote education, build stronger communities and support health and wellbeing awareness and research initiatives. Our approach to community involvement is to consult with, listen and respond openly to our community stakeholders. We invest in local communities as an integral part of our sustainability objective to ensure the communities throughout our dealership region receive real benefit from our activities and reflect the diversity of our workforce. Continuous Improvement Hastings Deering has adopted the Caterpillar Production System (CPS), a lean Six Sigma methodology that underpins continuous operational improvement, increased productivity and the relentless drive to eradicate waste. By embracing sustainable improvements, we can institutionalise the safest and least resource-intensive processes to deliver our services and solutions

8 MINING Hastings Deering is an expert solutions provider. We work closely with our mining customers to understand their needs and provide tailored solutions that focus on efficiencies and achieving the lowest cost of production. This is what you would expect of your Trusted Partner. FOR OUR MINING CUSTOMERS HASTINGS DEERING OFFERS SOMETHING OTHERS CANNOT: THE STRENGTH AND INTELLIGENCE OF OUR GLOBAL NETWORK, PLANNING AND LOGISTICS CONSULTATION AND WORLD-CLASS TECHNOLOGY ENABLED SOLUTIONS THROUGH ONE SINGLE, INTEGRATED AND TRUSTED SOURCE. Safety and sustainability Safety is our number one critical success factor. We believe that all incidents are preventable and a No Harm workplace is achievable. Through our onehd leadership program we continue to work collaboratively with our employees and mining customers to promote a proactive, aligned safety culture. We have also integrated our leadership program with our corporate KPIs and the Caterpillar Production System (6 Sigma Lean methodology) to provide a more holistic approach to achieving superior safety and sustainability outcomes. Wherever there is mining, we are there Arguably, Hastings Deering has the most extensive service facility footprint and specialist technical network within our dealership territories. For our mining customers this means that wherever their mining operations are located, Hastings Deering has readily available high quality services and solutions including our skilled on-site product support representatives. Additionally, our resident and field service support technicians operate vehicles that are fully equipped with diagnostic tooling and undertake continued skills training through our Hastings Deering Learning Centres. Broadest range of options Hastings Deering is Australia s largest Cat dealer and within the top 5 globally. We are able to offer our mining customers an unmatched suite of services and Cat equipment options. Our range extends across new, used, rental equipment for surface mining, underground mining, longwall, room and pillar, hard rock, and power generation (engines). We can also provide customers with condition monitoring and analysis, fleet equipment maintenance management options, ancillary equipment ranging from backhoe loaders, water trucks and tool carriers to on-highway trucks, telehandlers and even training through our registered Learning Centres. In 2011, Hastings Deering became the exclusive dealer in our territories for the previously branded Bucyrus product line. This new business has been incorporated into our Central Queensland operation in Mackay and includes the ex-bucyrus facilities, equipment and tooling. In addition to the Bucyrus staff that have joined Hastings Deering we have added additional specialist underground and Dragline expertise providing us with the capability of providing ongoing advisory services through to full maintenance fulfillment. The point of difference for Hastings Deering is that we are fully invested in supporting the brand for the long haul. Our mining customers value our long term view and capability through our genuine commitment to drive down costs and increase productivity. Mark Scott, Executive General Manager for Mining 14 15

9 CONSTRUCTION, INFRASTRUCTURE AND TRANSPORT Your success is our success. We believe it is our business to provide our construction, infrastructure, and transport customers advice and peace of mind by genuinely understanding their specific needs. We work hard to know what our customers needs are and how we can ensure they get the most out of their Cat more productivity at a lower cost. David Hotham, Executive General Manager for Construction, Infrastructure and Transport An expert solutions provider Hastings Deering is an expert solutions provider. We work closely with our construction, infrastructure, gas and transport customers to understand their needs so that we can provide advice and end-to-end solutions that support the success of their business. We are wherever you are We are unmatched in the marketplace. We have the most comprehensive servicing footprint, the greatest depth of Cat trained technical expertise, the deepest capacity to respond and the broadest range of production enhancing solutions all under one banner. Our aim is to keep you running, every day We understand the impact that unexpected downtime has on our customers. We provide fast high-quality equipment repairs through our wide-reaching on-the-ground service network, our over the phone support, our parts exchange offering, and our unmatched 24/7 parts distribution capabilities. With technologies such as Cat Connect and Cat EMSolutions, you can choose to gain new insights on how well and where your fleet, gas or diesel power system is operating. We have dedicated Oil & Gas technicians that are dual certified to deliver unmatched technical support across diesel and gas engines, power generators and marine engines. Hastings Deering can also assist with condition monitoring and fluid analysis. We invest in the development and training of our people to ensure that our specialist Cat trained service representatives remain highly skilled, resourceful and knowledgeable so that issues are resolved first time, every time. 24/7 parts distribution centre At the cornerstone of our after-sales support offering is our 24/7 parts distribution centre which allows customers to not only access Hastings Deering s local stock, but our extended dealer network and Caterpillar s major parts centre at Yatala, Queensland, one of only nine similar large scale facilities in the world. We service a range of specialist industries Hastings Deering works across a range of specialist industries and customers. Agriculture Civil construction and transport infrastructure Demolition and scrap recycling Domestic and commercial building Forestry Government Landscaping Marine Materials handling Mining Oscillatory and reciprocating compressors* Oil and gas and well head maintenance On-highway trucks Paving Pipeline Power plants Quarry aggregates and cement Railway Waste management 16 *via partnership 17

10 TRUSTED SUPPORT OFFERING We are committed to building genuine relationships with our customers through service offerings, and delivering outstanding outcomes, every day. Broad range of support options Hastings Deering offers a broad range of flexible support options to suit individual customer needs. From consulting services and field service support, to technology enabled solutions and 24/7 genuine parts availability. Services include: Specialist workshops with extensive service capabilities Field service coverage and onsite support for projects Cat trained technicians and apprentices Remanufacturing options for parts and componentry Engine rebuilds, welding and machining Maintenance, overhauls and repairs Hard chroming services Extensive parts inventories for fast delivery Operational support and technical advice Commissioning capabilities Training for your people and ours through our registered training facilities Technology enabled solutions Consulting services Hastings Deering is a solutions provider and we offer a range of professional consultancy services to maximise our customers investment over the lifecycle of their product. This includes: Professional studies: Vehicle and fleet productivity; fleet recommendations. Evaluations: Job efficiency; haul road design; safety audits; fuel efficiency; vehicle and fleet economics. Services: Operator and maintenance training; equipment management; problem management; supply logistics; custom track service; ground engaging tools; maintenance strategy reference. Software: Equipment investment analysis; repair, rebuild, replace; maintenance control system; preventative maintenance planner; fleet production and cost; earthmoving fundamentals. Dragline Centre of Excellence; comprising experienced electrical, mechanical, structural and Project Management expertise; based in Mackay; to assist our customers in the development and execution of their holistic asset management strategies. We are also able to readily access both Cat parts centres, and the national and global Cat dealership network providing further confidence to our customers that genuine parts are always readily available through Hastings Deering. Highly skilled technicians Supported by our long history, our technicians are trusted by customers to provide fast, efficient services aimed at reducing downtime and increasing customer productivity. Every technician is Cat trained and highly skilled. Localised field technicians operate fully equipped vehicles, fitted with leading diagnostic tooling, enabling them to respond quickly. service Centres of Excellence Hastings Deering has established Service Centres of Excellence to provide a critical mass of sector specific specialist expertise, capability and processes, all strategically located near to our customers that require these services. The Centres are: Toowoomba (gas engines), Mackay (hydraulic cylinders), Rockhampton (engines), and Mount Isa (hard rock and underground). While our services team works across a wide range of customers, our aim is always the same; to provide exceptional support, to be responsive and to provide quality service, safely first time, every time. George Spink, Executive General Manager for Operations 24/7 parts distribution Hastings Deering offers a wide range of parts options and holds almost $200 million in genuine parts inventories to support customer requirements. Efficiencies are underpinned by the Caterpillar Production System (CPS), a lean six sigma philosophy that has at its core the relentless elimination of waste and pursuit of quality

11 WORLD-CLASS TECHNOLOGY SOLUTIONS Technology solutions enhance our support offering for customers. It improves their ability to schedule preventive maintenance and control costs, in turn reducing unplanned down time and risk. Hastings Deering offers technology enabled solutions as an integrated part of our end-to-end capability. Hastings Deering are working with our customers to provide solutions that leverage telematics for data capture, monitoring and analysis. All this assists our customers to make better maintenance and planning decisions that deliver superior productivity arising from fewer unplanned stoppages. With increased automation of equipment inevitable, Hastings Deering is also delivering capability to support these productivity enhancing technologies. Improving efficiencies through technology enabled solutions Unplanned stoppages are arguably the most significant contributor to increased risk, production losses and unexpected cost. Technology allows customers to better plan for maintenance using a predictive approach that is time and cost effective. Every new Cat machine comes with advanced technology that monitors the machine s health and can help control costs, improve operations, manage people and reduce risk. This technology is also available for older Cat machines and even machines from other manufacturers allowing the dealer to provide a complete fleet wide solution for our customers. Cat EMSolutions LEVERAGES BIG DATA Cat EMSolutions TM is a portfolio of technology enabled services focused on delivering proactive asset management solutions. This includes one of the most advanced and largest fluids analysis laboratories in Australia with our dedicated team of Cat trained Advanced Condition Monitoring Analysts. Our Advanced Condition Analysis team combine information from multiple data sources to identify potential problems and generate high quality maintenance recommendations before a failure occurs. Information is sourced from a range of outputs, including electronic machine data, fluid analysis, inspections, repair history, operating conditions and benchmarking. Cat Minestar SYSTEM Customers are always looking for ways to enhance mine site safety, reduce costs, improve profitability and boost efficiency. The Cat Minestar TM System supports comprehensive mine operations management and comprises a range of configurable capability sets that allow customers to scale solutions to meet their specific needs from small fleet solutions through to full autonomous mine systems. Cat Connect Every construction jobsite has its own unique challenges ranging from the type of work to be done to choosing the optimal equipment fleet mix. Cat Connect makes smart use of technology and services to improve jobsite efficiency. Using the data from technology-equipped machines, customers can receive significant information and insight into their equipment and operations. automation It is inevitable that the level of automation of plant and equipment to drive productivity and enhance safety will continue to increase. It will also be inevitable that more and more production decisions will be made by computers and algorithms if we are ever to approach the vision of running mines like high quality factories. At Hastings Deering we already support a number of autonomous and semi-autonomous mining machines such as load-haul-dump loaders and semi-autonomous drills. Caterpillar has advanced trials in progress covering mobile fleet in a number of mines in Australia and across the globe. As your Cat dealer in Queensland and Northern Territory, we are actively growing our capability to support our customers as the industry adopts increasing levels of autonomous machines. one of the Largest Fluid Analysis Labs in Australia Advanced Telematics and Big Data Analytics Autonomy here today 20 21

12 Unmatchable solutions Better outcomes Genuine commitment

13 Hastings Deering (Australia) Limited P.O. Box 46, Archerfield, QLD 4108 Kerry Road, Archerfield, QLD hastingsdeering.com.au