EOQ INTEGRATED QEHS SYSTEMS MANAGER

Transcription

1 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager EOQ Personnel Registration Scheme EOQ INTEGRATED QEHS SYSTEMS MANAGER RULES & HANDBOOK Prepared by: Mrs. Anabel uevas Mr. Roberto Mejías Mr. Manuel Hervás Mrs. Marta Velázquez PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 1/1

2 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager ontents HAPTER A: The EOQ Personnel Registration Scheme A.1 Target A.2 References HAPTER B: Definitions B.I EOQ Integrated QEHS Systems manager HAPTER : Job specifications.i EOQ Integrated QEHS Systems manager 1. Preconditions 2. Personal attributes 3. apabilities after the relevant training courses.ii EOQ Personnel Registration Scheme for Integrated QEHS Systems manager HAPTER D: Personnel Qualification / Registration D.I Foreword D.II Qualification riteria for Integrated QEHS Systems managers 1. Introduction to integrated systems management of quality, environment and Occupacional health and safety. 2. Quality in the business process 3. The environmental management in the company. 4. Air and water pollution. 5. Soil contamination and waste management. 6. Resources and processes management. 7. Occupacional Health and safety management at work. 8. Internal audits PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 2/2

3 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager HAPTER A: The EOQ Personnel Registration Scheme A.1 Target 1. reation of an EOQ scheme for the registration and certification of: EOQ Integrated Quality, Environmental and Occupational Health and Safety Systems manager. A.2 References 1. The EOQ Personnel Registration Scheme, Rules and Handbook, draft document, February PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 3/3

4 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager HAPTER B: B.I Definitions EOQ Integrated QEHS Systems Manager The EOQ Integrated QEHS Systems Manager has the ability to install, maintain and improve quality, environmental and occupational health and safety integrated systems and to act as the management representative responsible for these systems in all the organizations. PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 4/4

5 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager HAPTER :.I Job specifications EOQ Integrated QEHS Systems Manager 1. Preconditions 1.1. The candidates for EOQ Integrated QEHS Systems Manager category should hold a university degree or equivalent. To cope with a variety of national education systems, the definition of equivalence to a university degree is left to the discretion of the EOQ-PRU Agent participating in the Scheme Before qualifying as an EOQ Integrated QEHS Systems Manager, the candidates should have accumulated appropriate practical work-place training and work experience over a minimum period of two years. Some examples of the areas of workplace experience are as follows: Science Technology or manufacturing experience Engineering Manufacturing and maintenance Quality assurance or systems management experience Integrated systems management experience BPR (Business Process Reengineering) or other work-flow / process management experience at project related companies. Occupational Health and safety Management. Enviromental Management In addition, the candidates should have at least two years practical experience in implementation and managing of integrated quality, environmental and occupacional health and safety systems. 2. Personal Attributes EOQ Integrated QEHS Systems Manager should be open-minded, quality-minded, honest, loyal, skilled and ready to accept and to learn new techniques. They should have managerial abilities, and be committed to continuous improvement. They should be able to work in teams, and they should be cost conscious. The successful candidate shall give written evidence of education, practical experience and professional background. 3. apabilities after the relevant training courses The EOQ Integrated QEHS Systems Manager shall be competent in all quality, environmental and health and safety management techniques PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 5/5

6 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager Basic QM, EN, and Occupational Health and Safety principles, Supporting management commitment and review. Knowledge and understanding of environmental science and technology. Ability to identify and assess technical and environmental aspects of facility operations. Knowledge and understanding of Occupational Health and Safety science and technology. Ability to identify and assess technical and Occupational Health and Safety aspects of work. Review and evaluation of quality related costs considerations, quality costs systems, Knowledge and understanding of the application of relevant standards, guidelines, laws and codes of practices. Data information systems/communications, Documentation requirements and records, Product safety and liability, overview of risk management methods, Proceeding safety and health, overview of human resources methods. ustomer care systems, satisfaction monitoring and evaluation. People care systems, satisfaction monitoring and evaluation. Planning. ompatibility with other management systems. Project management, design planning and review. Process management. Supply chain management. Monitoring and measurement of systems/processes/products/services. Evaluation of statistical methods, data collection and analysis. Non conformities treatment, corrective and preventive action programs. PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 6/6

7 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager ontinual improvement process and review. Management of monitoring and measuring devices. Motivation and quality improvement programs. Advanced management methods. Audit programs. Integrated systems management. EOQ Integrated QEHS Systems Manager shall have the ability to install, maintain and improve Integrated Quality, Environmental and Occupacional Health and Safety Systems that meets the project requirements of companies of any size and any sector of activity. The EOQ Integrated QEHS Systems Manager has the ability to act as the management representative. They shall be able to perform integrated QEHS systems audits. PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 7/7

8 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager.II EOQ Personnel Registration Scheme for Integrated QEHS Systems Manager Summary of Education and Training Requirements UNIVERSITY DEGREE OR EQUIVALENT REOGNIZED TRAINING ORGANIZATION TRAINING approx. 200 hrs (e.g. courses, seminars and project work) BODY FOR ERTIFIATION OF THE REOGNIZED EOQ AGENT Evaluation as EOQ Integrated QEHS Systems Manager REOGNIZED PROJET OMPONENT IN UNIVERSITY OURSE approx. 500 hours (e.g. project management, ) PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 8/8

9 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager HAPTER D: Personnel Qualification / Registration D.I Foreword This chapter illustrates the conditions to which the training of Integrated QEHS Systems Manager should be subjected, in order to provide the levels of qualification, required by the EOQ Personnel Registration Scheme. The aim is to reach wide acceptance not only in Europe but also throughout the world. It is outside the purpose of this Scheme to standardise the training of this personnel. Instead it intends to harmonise the relevant procedures, so that a level of qualification, acceptable in all countries, is set. The Scheme leaves enough freedom to take into account national requirements, conditions and culture. It is based on trust and confidence and it does not put less, it puts even more, responsibility on the participating EOQ-PRU Agent. PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 9/9

10 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager D.II Qualification riteria for Integrated QEHS systems manager Key A To understand and to be able to explain B In addition to A, to be able to indicate relevant methods and to apply them In addition to A and B, to elaborate and integrate relevant methods and to interpret the results A. INTRODUTION TO INTEGRATED SYSTEMS MANAGEMENT OF QUALITY, ENVIRONMENT AND OUPATIONAL HEALTH AND SAFETY AT WORK. 1. The integrated management in the organizations A 1.1 General aspects Structure of an integrated management system Advantages and disadvantages of integrated management. 1.2 Integration levels. 1.3 The quality, environment and health and safety applicable legislation The quality applicable legislation The environment applicable legislation The health and safety applicable legislation 1.4 The Management systems standardization The standardization Standardization bodies The certification The accreditation 2. Quality management systems standards 2.1 Serie 9000 ISO Standard. 2.2 ISO 9001:2000 standard development hapter 0: Introduction hapter 1: Object and application field hapter 2: Norms for consulting hapter 3: Terms and definitions hapter 4: Systems of quality management hapter 5: Management responsibilities hapter 6: Resources management hapter 7: Manufacturing product hapter 8: Measurement, analysis and improvement

11 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager 3. Environmental management systems standards Series ISO Standard. ISO 14001:2004 Standard development hapter 0: Introduction hapter 1: Object and application field hapter 2: Norms for consulting hapter 3: Terms and definitions hapter 4: Requirements of environmental management system Environmental Management and Audit Schemes (EMAS). Introduction Terminology The environmental analysis The Management Environmental System. The audit programmes Environmental declaration The ecological label. Legal regulation of European ecological label oncession criteria 4. Occupational Health and safety management systems standards 4.1 Series OHSAS 18001: 1999 standard. 4.2 OHSAS 18001:1999 standard development. hapter 0: Introduction hapter 1: Object and application field hapter 2: Norms for consulting hapter 3: Terms and definitions hapter 4: Requirements of health and safety management system 5. Integrated management: Planning and organization 5.1 The organization structure. 5.2 The leadership and the change management. Leadership styles The change management The communication The management function in the implementation of management system. People participation. limate and labour satisfaction PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 2/11

12 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager The training. The knowledge management. The training Importance The training plan The knowledge management 6. Processes Management 6.1 Function management vs. Processes management Organization development Processes Management haracteristics of well-managed processes 6.2 The processes in the organization Process elements The process owner Types of processes The Key processes Processes map Relationships between processes 6.3 Processes graphical representation Blocks chart Flowchart 6.4 Processes measure Process basic measures Process operation measures Process maturity measures B. QUALITY IN BUSINESS PROESS 1. Quality Management A 1.1 General aspects The quality: from the beginning until our days Quality concept development 1.2 Goals, keys and principles of the quality management Goals and Keys of the quality management Principles of the quality management. 2. Statistical methods B 2.1 Basic statistic concepts What the statistic is? PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 3/12

13 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager Statistical variables Statistical or graphical representations. 2.2 Probabilities distribution Basic concepts about probability More frequently probabilities distribution models 3. The marketing quality B 3.1 Market research Market and customer expectations Market research methodology 3.2 Segmentation and Positioning Segmentation Positioning 3.3 End of agreement: the contract. 3.4 The guarantee 4. Quality in the design B 4.1 Design process. 4.2 Design planning 4.3 Differences between products and services design 4.4 Design Methods. 4.5 Review, verification, validation and changes in design process 5. Purchasing quality B 5.1 The purchasing process Suppliers selection Quality agreement 5.2 Verification of the purchased product. 6. Quality in production and services B 6.1 Planning and control for manufacturing product Organization and processes control Attributes and variables ontrol-harts Process capacity PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 4/13

14 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager Sampling Plans. Acceptance Procedures 6.2 Quality testing methods Measurement and calibration instruments Equipment and installations maintenance Processing of non-conform products 7. Quality in logistics and after-sales services. B 7.1 Stocks management. 7.2 Store management. 7.3 Transport management and distribution logistic. 7.4 Identification and traceability. 7.5 After-sales guarantee 8. Quality osts 8.1 Quality costs Quality costs Design and introduction of T system 8.2 Life cycle cost Life cycle cost estimation 8.3 Value analysis basis 9. The ustomer satisfaction 9.1 ustomer satisfaction basic. 9.2 Implementation of Evaluation System: data collection Target audience selection To design a satisfaction questionnaire Other evaluation methods 9.3 Implementation of Evaluation System: data analysis Qualitative analysis Quantitative analysis Addition to the management system 9.4 Perception quality profile. PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 5/14

15 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager. THE ENVIRONMENTAL MANAGEMENT IN THE OMPANY 1. Introduction to Environmental management A 1.1 Environment evolution. 1.2 Global environmental problems 1.3 Business tools of environmental management ISO EMAS regulation Ecological label Life cycle assessment Environmental system management 2. Prevention of Environmental Problems B 2.1 Prevention of Environmental Problems evolution. 2.2 Integrated environmental authorization 2.3 Municipal Licence 2.4 Environmental Impact evaluation 2.5 Environmental legislation. 2.6 Environmental contamination: Prevention and control 3. Environmental management Planning A 3.1 Environmental politics 3.2 Identification and evaluation of environmental aspects. 3.3 Identification of Legal Requirements. 3.4 Environmental documentation. 3.5 Environmental sensitization 3.6 External communication 3.7 Environmental Emergencies Planning 4. Operational control 4.1 Waste management 4.2 Pollution 4.3 Wasted liquids residues 4.4 Other polluting agents PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 6/15

16 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager D. OUPATIONAL HEALTH AND SAFETY MANAGEMENT IN THE OMPANY 1. Organization health and safety Management A 1.1 oncepts and main principles of occupational health and safety management urrent approach of occupational health and safety management Basics of occupational health and safety management. 1.2 Legal regulation framework. Identification of Legal Requirements Main regulation Regulation related to specific risks, agents and work aspects Sectorial regulation 1.3 Risk prevention management responsabilities Occupational Health and safety Management Services Occupational Health and safety Management Representatives Occupational Health and safety Management ommittee Designated Occupational Health and safety Manager 2. Strategy and occupational health and safety Planning B 2.1 Occupational Health and safety policy. 2.2 Identification and labour risk evaluation General methodology 2.3 Occupational Health and safety planning Planning development 2.4 Participation, communication and training Participation ommunication Training and professional competence 2.5 Occupational Health and safety planning in case of emergency 3. Strategy and Occupational Health and safety Proceedings 3.1 Safety Safety at work Electric risks Machine handling risks PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 7/16

17 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager Fire risks Handling chemicals risks Safety signpost Individual and collective safety and health 3.2 Hygiene hemical pollutants Physical pollutants Biological pollutants 3.3 Ergonomics Ergonomics basics Ergonomics conditions at work study Organization at work 4. Human health vigilance B 4.1 Aims and methodologies of Health vigilance Aims Methodologies 4.2 How to integrate health vigilance into Occupational Health and Safety Planning 5. Industrial accidents management 5.1 Accidents notification and register Accident notification format Accident register 5.2 Accident investigation Methodology Who is allowed to investigate Tree chart Statistic indicators 5.3 Occupational Health and safety legal inspections Legal inspection development E. IMPLEMENTATION OF INTEGRATED SYSTEM MANAGEMENT 1. Implementation of integrated system management 1.1 Management integrated system structures Applying standards PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 8/17

18 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager How to integrate 1.2 Implementation system process Documentation phase Implementation phase ertification phase 1.3 Management manual content 2. Internal audit for management integrated system 2.1 The audits. General concepts Audits classification Management systems audits applicable standards Auditor function 2.2 arrying-out the audit Audit development 2.3 Non conformities Non conformity concept Non conformities detection Non conformities reasons analysis orrective and preventive actions 3. Measurement 3.1 Indicators. reation and management Types of indicators Indicators documentation 3.2 Integration in the balance scored card Balance scored card Implementation 3.3 New technologies supporting the integrated management Implementation of on-line assisted management 4. Improvement 4.1 Improvement concept. ontinuous Improvement 4.2 Team work. Different alternatives 4.3 Tools for improvement 4.4 Improvement implementation 4.5 Processes Improvement 4.6 Quality management advanced techniques PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 9/18

19 EOQ Registration Scheme, Rules & Handbook EOQ Integrated QEHS Systems Manager 5. Self-assessment models 5.1 ISO 9004:2000 Model 5.2 European Model 5.3 Latin American Model 5.4 Malcolm Baldridge Model 5.5 Deming Model PRU 032 IQEHSM Integrated QEHS System Manager ed doc page 10/19