Inés Pearce George Haddow CLEDD Jennifer Keene

Transcription

1 Building a Business Disaster Resiliency Program Pearce Global Partners Inc. Inés Pearce George Haddow CLEDD Jennifer Keene

2 Disaster Events Cowlitz-Lewis Economic Development District History of severe and annual flooding in Cowlitz and Lewis Counties Over 7 disaster proclamations in each county since 1997 Presidential declarations in 2007 and 2009

3 Project Background Project funding Long term goals of the project January 2010: CLEDD and PGP begin work on business risk management and disaster preparedness strategy t /training i

4 Project Methodology 1. Scope business risk (identify the problem) 2. Review existing gprocedures and strategies 3. Meet with local businesses and stakeholders / conduct business survey 4. Identify business sector training needs / capacity 5. Identify existing local training resources 6. Perform a gap analysis 7. Identify and develop community-tailored business sector training i resource

5 Community Business Risk Assessment Document and Plan Review Emergency / COG plans Mitigation / Hazard & Vulnerability Assessment (HIVA) plans Disaster recovery strategies Economic development strats Historical disaster / declaration information Hazard risk maps

6 Local (Community) Consultations Presentations to: Business associations Chambers of Commerce Meetings (on-site and by telephone) with: Offices of Emergency Management (state/local) Local elected officials Area businesses Representatives from granges / civic groups

7 Online and Paper-Based Business Risk Survey Capture perceptions and actions related to: Hazards Preparedness Mitigation Distributed at all meetings and links provided on numerous websites 54 useable surveys collected

8 Survey Outcome Mixed business types Most businesses (58.5%) over 25 years old Most businesses (55.6%) small (1-5) Only 23.9% exceeded $1M annual revenue 58.3% had been directly impacted by a disaster Top 3 were flood, snowstorm, earthquake Greatest concern was physical damage, followed by loss of customers, loss of inventory, loss of data, and obstruction bt ti of access (for customers and/or employees)

9 Survey Outcome (Continued) Over half (59.2%) had performed mitigation Only 21 (38.9%) had created a plan Over half of respondents felt they could survive closures of f6 days or longer Preferred information included: Employee preparedness planning How to develop a business preparedness plan How to coordinate preparedness/response efforts

10 Determination of Highest-Risk Hazards Focus hazards with highest likelihood and/or consequence, including: Flood Severe Winter Storm High Winds Earthquake Dam Break

11 Matrix of Training Needs Developed Training needs categorized by: Preparedness and Planning Mitigation Insurance Recognition and Notification Recovery For each Topic, we identified an existing solution or source Gaps identified and filled with new solutions

12 Business Training Framework Proposed Presents a wide range of training options Addresses the varied needs of different stakeholders Allows for a progressively-increasing i i level l of dedication on the part of participants Presented according to an Emergency Information Sheet and four subsequent Modules

13 Training Facilitation Package Training provided locally, by local facilitators Facilitators meet one-on-one, present at meetings, or as preferred by businesses Customizable materials, including fact sheets, videos, power-point presentations, handouts, checklists, and other how-to t materials Provided to facilitators on USB drive, CD- ROM, and in hard-copy

14 Emergency Information Sheet Can be provided in print or form Explains the overall training program Can be quickly distributed in disasters Provides basic information on: Warnings and Alerts Local, state, and Federal emergency contacts Federal disaster recovery yprograms for business

15 Module 1 Cowlitz-Lewis Economic Development District Hazards 101 Setting the Foundation for Preparedness List of local hazards and historical data including maps Simple preparedness actions for local hazards Employee preparedness (Basic training and supplies) Basics of a Business Continuity Plan (BCP) How to protect business data Documentation required by State assistance programs Documentation required by Federal assistance programs (FEMA, SBA, USDA, others)

16 Module 2 Cowlitz-Lewis Economic Development District Business Readiness 101 Basic Preparedness / Planning Preparedness checklists for employees Checklist for BCP Checklist for mitigation actions Checklist for dealing with vendors and suppliers Checklist if evacuation planning

17 Module 3 Cowlitz-Lewis Economic Development District How to Begin Reducing Business Exposure to Risk No cost / low cost mitigation actions for high priority hazards Information on data back-up, and how to do each step How to work with utility companies How to work with the public sector and resources to assist you Equipment and technology for mitigation, preparedness and recovery (e.g., how to use and maintain a generator)

18 Module 4 Cowlitz-Lewis Economic Development District Completing a Business Continuity Plan Actions and activities to develop a comprehensive BCP Plan Actions necessary to meet FEMA s PS Preparedness Standards Engaging your community and exercising your BCP Maintaining and updating your BCP Potential hazard-specific mitigation actions

19 Program Development Wrap-Up and Hand-Off Informational meeting with stakeholders Materials, Training Resources provided Training customization approach for next steps

20 Phase 2 Cowlitz-Lewis Economic Development District Directly helping businesses Hiring communicators/trainers Sending them out into the affected communities Customizing modules Next steps Sharing information i with neighboring i jurisdictions New disasters

21 Questions?

22 Jennifer Keene Inés Pearce George Haddow