GSA SCHEDULE FOR HUMAN RESOURCES (HR)

Transcription

1 GSA SCHEDULE FOR HUMAN RESOURCES (HR) Contract Number: GS-02F-0083X Period Covered by contract: February 15, 2011 through February 14, 2016 Tetra Tech EMC, Inc.

2 GENERAL SERVICES ADMINISTRATION Federal Supply Service Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address GSA Advantage! is: GSAAdvantage.gov. Schedule For Human Resources Schedule Price List Special Item No. # Human Resource Services Special Item Number (SIN) Service Human Resources Services Contract Number: GS-02F-0083X Schedule # 738 X Supplemental Number: A190, December 13, 2011 PO-0001, May 08, 2012 A305, May 23, 2013, Refresh 22 CM-A316, August 13, 2013, Refresh 23 For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at Contract Period: February 15, 2011 through February 14, 2016 Contractor: Business Size: Tetra Tech EMC, Inc. dba: Tetra Tech EMC 5051 Verdugo Way, Suite 200 Camarillo, CA Large Business Telephone: FAX Number: Web site: jim.bailey@tetratech.com Contract Administration: James E. Bailey i

3 Table of Contents Tetra Tech EMC, Inc. Overview... 1 I. Customer Information a. Special Item Number (SIN) Maximum Order Minimum Order Geographic Coverage (delivery area) Point(s) Of Production (city, county, and State or foreign country) Discount From List Prices Or Statement Of Net Price Quantity Discounts Prompt Payment Terms Foreign Items (list items by country of origin) a. Time Of Delivery b. Expedited Delivery c. Overnight and 2-Day Delivery d. Urgent Requirements F.O.B. Point(S) a. Ordering Address b. Ordering Procedures: Payment Address Warranty Provision Export Packing Charges (if applicable) Terms And Conditions Of Government Purchase Card Acceptance (any thresholds above the micro-purchase level) ii

4 18. Terms And Conditions Of Rental, Maintenance, And Repair (if applicable) Terms And Conditions Of Installation (if applicable) Terms And Conditions Of Repair Parts Indicating Date Of Parts Price Lists And Any Discounts From List Prices (if applicable) a. Terms And Conditions For Any Other Services (if applicable) List Of Service And Distribution Points (if applicable) List Of Participating Dealers (if applicable) Preventive Maintenance (if applicable) a. Special Attributes Such As Environmental Attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants) b. If Applicable, Indicate That Section 508 Compliance Information Is Available On Electronic And Information Technology (EIT) Supplies And Services And Show Where Full Details Can Be Found (e.g. contractor s website or other location.) Data Universal Number System (DUNS) Number Notification Regarding Registration In Central Contractor Registration (CCR) Database Uncompensated Overtime. (Indicate if used) II. DESCRIPTION OF SERVICES... 6 III. LABOR CATEGORY DESCRIPTION... 7 IV. PRICE LIST iii

5 Tetra Tech EMC, Inc. Overview Tetra Tech EMC, Inc., a wholly-owned subsidiary of Tetra Tech, Inc., provides technical outsourced professional services to the U.S. Federal Government. Specific areas of competency include; Human Capital Management (HCM) & workforce development services, Information Technology (IT) solutions, engineering, test, evaluation services, logistics services, program management support; real property, space planning and facility management, operations, and maintenance. Our unparalleled service, based on our core values of Quality, Consistency, Honesty, Loyalty, and Excellence, enables our clients to reach their critical milestones and organizational goals. Our Human Capital Management specialists are capable of providing expert support for all personnel management functions. Our team is comprised of individuals well versed in human resource management and development laws, government regulations and policies, and in the planning, execution, and administration of contemporary personnel management procedures and practices that are characteristic to a government organization. We ensure compliance with Office of Personnel Management (OPM) and other regulatory requirements. Expertise in delivering innovative Information Technology solutions helps our clients improve their operational effectiveness to meet the goals necessary to accomplish their mission. Our IT professionals focus on understanding the organizations technology needs by analyzing business issues and the goals driving them. We work with our clients to jointly design and develop cost-effective solutions tailored to meet specific operational requirements. Tetra Tech EMC, Inc. offers over 30 years of Engineering, Test and Evaluation (T&E) experience to our clients. Our staff of former senior civilian and military leaders provides a vast array of support services. Particular areas of expertise include Program Management, Test Management, and Range Operations. Tetra Tech EMC, Inc. has a long and distinguished history of providing top notch weapon systems Logistics and Program Management support to multiple customers, including the Office of the Secretary of Defense, U.S. Navy, U.S. Air Force, and the Missile Defense Agency. Our expertise is wide ranging in providing direct weapon systems support services to the most complex systems. Specific examples include the B-2 Bomber, Air Force One (VC-25), and multiple Foreign Military Sales Cases and clients for the C/KC-135 Tanker/Cargo Aircraft. Tetra Tech EMC, Inc. provides a full range of Facilities Management, Operations and Maintenance services for various locations throughout the Washington DC and Huntsville, AL areas. We provide logistics support for assets including logistical policy and procedure, property accountability, move support, warehouse support, custodial support, light handy-man maintenance support, and supply support. We employ highly qualified and trained specialists and technicians with the appropriate certifications and required security clearances. Tetra Tech EMC, Inc. provides technical and outsourced services to the U.S. Government and commercial clients. Specific areas of competency include Human Capital management (HCM), Information technology (IT), engineering, test, evaluation, and logistics and program management, real property and space planning; facility management, operations, and maintenance; and workforce development and management. Tetra Tech EMC, Inc. s core value is our unique ability to provide customized solutions that fully resolve our clients challenges. 1

6 I. Customer Information 1a. Special Item Number (SIN). This contract covers the following special item number, as fully described in Section II of this schedule/pricelist: Special Item Number (SIN) Service Human Resources Services 1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. Per attached Price List. 1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate Not applicable for this item. Per attached Labor Category Descriptions. 2. Maximum Order. $1,000, Minimum Order. $ Geographic Coverage (delivery area). Domestic and Overseas. 5. Point(s) Of Production (city, county, and State or foreign country). Services under this schedule/pricelist are available at any Tetra Tech EMC, Inc. office listed below, at client site within thirty (30) miles of any Tetra Tech EMC, Inc. office, or at any client location within the geographic scope on a TDY basis. Corporate Office 5051 Verdugo Way, Suite 200 Camarillo, CA (805) , FAX (805) jim.bailey@tetratech.com Additional Locations: Huntsville, AL; Warner Robins, GA: Del City, OK; Arlington, VA. 6. Discount From List Prices Or Statement Of Net Price. Government net prices (discounts already deducted). 7. Quantity Discounts. None. 2

7 8. Prompt Payment Terms. Net 30 days. 9a. Notification That Government Purchase Cards Are Accepted At Or Below The Micro-Purchase Threshold. Yes. 9b. Notification Whether Government Purchase Cards Are Accepted Or Not Accepted Above The Micro-Purchase Threshold. Will accept over $2, Foreign Items (list items by country of origin). None. 11a. Time Of Delivery. To be determined at time of contract award. 11b. Expedited Delivery. The Contractor will insert the sentence Items available for expedited delivery are noted in this price list. under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery. Contact Contractor directly to coordinate and expedited requirements. 11c. Overnight and 2-Day Delivery. The Contractor will indicate whether overnight and two-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and two-day delivery. Contact Contractor directly to coordinate and expedited requirements. 11d. Urgent Requirements. The Contractor will note in its price list the Urgent Requirements clause of its contract and advise agencies that they can also contact the Contractor s representative to effect a faster delivery. Contact Contractor directly to ensure urgency is affectivity coordinated. 12. F.O.B. Point(S). Destination. 13a. Ordering Address. Corporate Office 5051 Verdugo Way, Suite 200 Camarillo, CA (805) , FAX (805) jim.bailey@tetratech.com 13b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA s) and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules). Not applicable. 3

8 14. Payment Address Tetra Tech EMC, Inc. Dept 1618 Denver, CO Warranty Provision. Standard Commercial Services Warranty. 16. Export Packing Charges (if applicable). Not applicable. 17. Terms And Conditions Of Government Purchase Card Acceptance (any thresholds above the micro-purchase level). Contact Contractor directly for more information. 18. Terms And Conditions Of Rental, Maintenance, And Repair (if applicable). Not applicable. 19. Terms And Conditions Of Installation (if applicable). Not applicable. 20. Terms And Conditions Of Repair Parts Indicating Date Of Parts Price Lists And Any Discounts From List Prices (if applicable). Not applicable. 20a. Terms And Conditions For Any Other Services (if applicable). Not applicable. 21. List Of Service And Distribution Points (if applicable). Not applicable. 22. List Of Participating Dealers (if applicable). Not applicable. 23. Preventive Maintenance (if applicable). Not applicable. 24a. Special Attributes Such As Environmental Attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not applicable. 24b. If Applicable, Indicate That Section 508 Compliance Information Is Available On Electronic And Information Technology (EIT) Supplies And Services And Show Where Full Details Can Be Found (e.g. contractor s website or other location.) The EIT standards can be found at: Not applicable. 25. Data Universal Number System (DUNS) Number

9 26. Notification Regarding Registration In Central Contractor Registration (CCR) Database. Tetra Tech EMC, Inc. is listed under the DUNS number indicated above, Cage Code: 1DB Uncompensated Overtime. (Indicate if used). Not used. 5

10 II. DESCRIPTION OF SERVICES SIN: Human Resources Services Services may include, but are not limited to, providing support in the functions of planning, recruitment and internal placement, position classification, personnel actions, training, employee relations, outplacement, function review/integration services and worker's compensation. HR Planning and Management Support Job Classification and Position Management Staffing and Recruitment Employee Performance Management Employee-Management Relations Organizational Development Training and Career Development 6

11 III. LABOR CATEGORY DESCRIPTION TITLE: Benefits Spec I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in the area of employee benefits. administer HR processes in employee benefits. Provides HR process services and interacts with clients. For example, may be asked to perform some of the following tasks: Holds open season for benefits Makes eligibility determinations Counsels employees Performs job analysis, develops crediting plans and recruitment plans Develops or interprets HR policy or guidance Prepares HR reports and analytics TITLE: Benefits Spec II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in employee benefits. administer HR processes in employee benefits. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example, may be asked to perform some of the following tasks: Holds open season for benefits Makes or reviews eligibility determinations Counsels employees 7

12 TITLE: Benefits Spec III Minimum/General Experience: 10 or more years of experience in Federal Human Resources (HR) business processes with knowledge and skill in employee benefits. administer HR processes in employee benefits. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Manages open season for benefits Reviews eligibility determinations Counsels employees or managers TITLE: Benefits Spec IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in employee benefits. administer HR processes in employee benefits. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Manages open season for benefits Reviews eligibility determinations Counsels employees or managers 8

13 TITLE: Business Process Specialist I Minimum/General Experience: 2-7 years experience of business architecture design and implementation, change management efforts or business process redesign. Job Duties/Qualifications: Applies advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. Provides direction to project teams and interact with clients at the highest levels. Performs tasks such as: Participates in business process redesign teams in the development of new business process architectures. Participate in quality reviews to ensure work complies with specified standards Develop team workplans Perform workflow analyses Define business architecture design requirements TITLE: Business Process Specialist II Minimum/General Experience: 8-10 years experience of business architecture design and implementation, change management efforts or business process redesign. Job Duties/Qualifications: Applies advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. Provides direction to project teams and interact with clients at the highest levels. Performs tasks such as: Supervise Business Functions analysts in the development of software designs, computer programming, system testing or training curricula Lead business process redesign teams in the development of new business process architectures. Design training programs for business architecture design users Participate in quality reviews to ensure work complies with specified standards Develop team workplans Perform workflow analyses Define business architecture design requirements 9

14 TITLE: Business Process Specialist III Minimum/General Experience: years experience of business architecture design and implementation, change management efforts or business process redesign. Job Duties/Qualifications: Applies advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. Provides direction to project teams and interact with clients at the highest levels. Performs tasks such as: Supervise Business Functions analysts in the development of software designs, computer programming, system testing or training curricula Lead business process redesign teams in the development of new business process architectures. Design training programs for business architecture design users Participate in quality reviews to ensure work complies with specified standards Develop team workplans Perform workflow analyses Define business architecture design requirements TITLE: Business Process Specialist IV Minimum/General Experience: years experience of business architecture design and implementation, change management efforts or business process redesign. Job Duties/Qualifications: Applies advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. Provides direction to project teams and interact with clients at the highest levels. Performs tasks such as: Supervise Business Functions analysts in the development of software designs, computer programming, system testing or training curricula Lead business process redesign teams in the development of new business process architectures. Design training programs for business architecture design users Participate in quality reviews to ensure work complies with specified standards Develop team workplans Perform workflow analyses Define business architecture design requirements 10

15 TITLE: Classification Spec I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in the area of position classification, position management and organizational design. administer HR processes in position classification, position management and organizational design. Provides HR process services and interacts with clients. For example, may be asked to perform some of the following tasks: Develops position descriptions, classifies positions and performs desk audits Performs consistency reviews Performs job analysis, develops crediting plans and recruitment plans Develops or interprets HR policy or guidance Prepares HR reports and analytics TITLE: Classification Spec II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in position classification, position management and organizational design. administer HR processes in position classification, position management and organizational design. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example, may be asked to perform some of the following tasks: Develops position descriptions, classifies positions and performs desk audits Performs consistency reviews 11

16 TITLE: Classification Spec III Minimum/General Experience: 10 or more years of experience in Federal Human Resources (HR) business processes with knowledge and skill in position classification, position management and organizational design. administer HR processes in position classification, position management and organizational design. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Reviews position descriptions, classification determinations and the results of desk audits Reviews the results of consistency reviews TITLE: Classification Spec IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in position classification, position management and organizational design. administer HR processes in position classification, position management and organizational design. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Reviews position descriptions, classification determinations and the results of desk audits Reviews the results of consistency reviews 12

17 TITLE: Compensation Spec I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in compensation management. administer HR processes in compensation management. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Participates in Performance Review Board compensation determinations Develops compensation plans and strategies TITLE: Compensation Spec II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in compensation management. administer HR processes in compensation management. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Manages Performance Review Board compensation determinations Develops compensation plans and strategies 13

18 TITLE: Compensation Spec III Minimum/General Experience: 10 or more years of experience in Federal Human Resources (HR) business processes with knowledge and skill in compensation management. administer HR processes in compensation management. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Manages Performance Review Board compensation determinations Develops compensation plans and strategies TITLE: Compensation Spec IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in compensation management. administer HR processes in compensation management. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Manages Performance Review Board compensation determinations Develops compensation plans and strategies 14

19 TITLE: Employee Relations Spec I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in employee relations. administer HR processes in employee relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Develops employee case files to support performance improvement plans, disciplinary or adverse actions Manages or designs Employee Assistance Program TITLE: Employee Relations Spec II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in employee relations. administer HR processes in employee relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Develops employee case files to support performance improvement plans, disciplinary or adverse actions Manages or designs Employee Assistance Program 15

20 TITLE: Employee Relations Spec III Minimum/General Experience: 10 or more years of experience in Federal Human Resources (HR) business processes with knowledge and skill in employee relations. administer HR processes in employee relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Develops employee case files to support performance improvement plans, disciplinary or adverse actions Manages or designs Employee Assistance Program TITLE: Employee Relations Spec IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in employee relations. administer HR processes in employee relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Develops employee case files to support performance improvement plans, disciplinary or adverse actions Manages or designs Employee Assistance Program 16

21 TITLE: Human Resources Generalist I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in at least two different functional areas. transactions, detailed knowledge of Federal HR business processes to administer HR processes in at least two HR functional areas. Provides HR process services and interacts with clients. For example, may be asked to perform some of the following tasks: Develop or interpret HR policy or guidance Process personnel transactions into Human Resources Information Systems (HRIS) Prepare HR reports and analytics TITLE: Human Resources Generalist II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in at least two different functional areas. administer HR processes in at least two HR functional areas. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example, may be asked to perform some of the following tasks: Develop or interpret HR policy or guidance Process personnel transactions into Human Resources Information Systems (HRIS) Prepare HR reports or analytics Provide daily supervision and direction to staff TITLE: Human Resources Generalist III Minimum/General Experience: 10 or more years of experience in Federal Human Resources (HR) business processes with knowledge and skill in at least two different functional areas. administer HR processes in at least two HR functional areas. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Develop or interpret HR policy or guidance Process personnel transactions into Human Resources Information Systems (HRIS) Prepare HR reports or analytics Provide daily supervision and direction to staff 17

22 TITLE: Human Resources Generalist IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in at least two different functional areas. administer HR processes in at least two HR functional areas. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Develop or interpret HR policy or guidance Process personnel transactions into Human Resources Information Systems (HRIS) Prepare HR reports or analytics Provide daily supervision and direction to staff TITLE: Labor Relations Spec I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in labor relations. administer HR processes in labor relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Reviews negotiated agreements Participates in union negotiations TITLE: Labor Relations Spec II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in labor relations. administer HR processes in labor relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Reviews negotiated agreements Participates in union negotiations 18

23 TITLE: Labor Relations Spec III Minimum/General Experience: 10 or more years of experience in Federal Human Resources (HR) business processes with knowledge and skill in labor relations. administer HR processes in labor relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Reviews negotiated agreements Participates in union negotiations TITLE: Labor Relations Spec IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in labor relations. administer HR processes in labor relations. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Reviews negotiated agreements Participates in union negotiations 19

24 TITLE: Organizational Development Spec I Minimum/General Experience: 2-8 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in organizational development. administer HR processes in organizational development. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Conducts the research necessary to develop and revise development courses Develops all instructor materials including course outline, background material, and training aids Develops all student materials including course manuals, workbooks, handouts, completion certificates, and course critique forms Conducts formal classroom courses, workshops, seminars, and/or computer based/computer aided development TITLE: Organizational Development Spec II Minimum/General Experience: 8-10 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in organizational development. administer HR processes in organizational development. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Conducts the research necessary to develop and revise development courses Develops all instructor materials including course outline, background material, and training aids Develops all student materials including course manuals, workbooks, handouts, completion certificates, and course critique forms Conducts formal classroom courses, workshops, seminars, and/or computer based/computer aided development 20

25 TITLE: Organizational Development Spec III Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in organizational development. administer HR processes in organizational development. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Conducts the research necessary to develop and revise development courses Develops all instructor materials including course outline, background material, and training aids Develops all student materials including course manuals, workbooks, handouts, completion certificates, and course critique forms Conducts formal classroom courses, workshops, seminars, and/or computer based/computer aided development TITLE: Organizational Development Spec IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in organizational development. administer HR processes in organizational development. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Conducts the research necessary to develop and revise development courses Develops all instructor materials including course outline, background material, and training aids Develops all student materials including course manuals, workbooks, handouts, completion certificates, and course critique forms Conducts formal classroom courses, workshops, seminars, and/or computer based/computer aided development 21

26 TITLE: Personnel Assistant I Minimum/General Experience: At least 6 months of experience in Human Resources (HR) business processes or a related field. Job Duties/Qualifications: Applies skills to administer HR processes. Provide HR data entry and phone answering services. Performs tasks such as: Inputs data into Human Resource Information Systems (HRIS) Inputs data in an electronic case management system Provides assistance on employee records Processes personnel transactions Prepares human resource reports Answers questions via phone or internet with scripted responses Minimum Training/Education/Certification: Associate s Degree or High school diploma and 2 years related experience TITLE: Personnel Assistant II Minimum/General Experience: At least 1 years of experience in Human Resources (HR) business processes. Job Duties/Qualifications: Applies skills to administer HR processes. Provide HR data entry and phone answering services. Performs tasks such as: Inputs data into Human Resource Information Systems (HRIS) Inputs data in an electronic case management system Provides assistance on employee records Processes personnel transactions Prepares human resource reports Answers questions via phone or internet with scripted responses Minimum Training/Education/Certification: Associate s Degree or High school diploma and at least 4 years related experience. TITLE: Personnel Assistant III Minimum/General Experience: At least 4 or more years of experience in Human Resources (HR) business processes. Job Duties/Qualifications: Applies skills to administer HR processes. Provide HR data entry and phone answering services. Performs tasks such as: Inputs data into Human Resource Information Systems (HRIS) Inputs data in an electronic case management system Provides assistance on employee records Processes personnel transactions Prepares human resource reports Answers questions via phone or internet with scripted responses Minimum Training/Education/Certification: Associate s Degree or High school Diploma and at least 8 years of related experience 22

27 TITLE: Planning Strategist I Minimum/General Experience: 8-10 years of experience in participating and running planning strategies for client organizations. Job Duties/Qualifications: Holds planning strategy sessions. Facilitates meetings with clients and groups. Designs strategic planning guidance, documents, strategies. Analyzes progress towards strategic or programmatic goals. Develops reports on results. Minimum Training/Education/Certification: Bachelor s degree TITLE: Planning Strategist II Minimum/General Experience: years of experience in participating and running planning strategies for client organizations. Job Duties/Qualifications: Holds planning strategy sessions. Facilitates meetings with clients and groups which may have a difficult time reaching agreement. Designs strategic planning guidance, documents, strategies. Analyzes progress towards strategic or programmatic goals. Develops reports on results. Provides daily supervision and direction to staff. Minimum Training/Education/Certification: Bachelor s degree TITLE: Planning Strategist III Minimum/General Experience: years of experience in participating and running planning strategies for client organizations. Job Duties/Qualifications: Holds planning strategy sessions. Facilitates meetings with clients and groups which may have a difficult time reaching agreement. Designs strategic planning guidance, documents, strategies. Analyzes progress towards strategic or programmatic goals. Develops reports on results. Provides daily supervision and direction to staff. Minimum Training/Education/Certification: Bachelor s degree TITLE: Planning Strategist IV Minimum/General Experience: years of experience in participating and running planning strategies for client organizations. Job Duties/Qualifications: Holds planning strategy sessions. Facilitates meetings with clients and groups which may have a difficult time reaching agreement. Designs strategic planning guidance, documents, strategies. Analyzes progress towards strategic or programmatic goals. Develops reports on results. Provides daily supervision and direction to staff. Minimum Training/Education/Certification: Bachelor s degree 23

28 TITLE: Program Analyst I Minimum/General Experience: 2-8 years of experience performing program management related work. The work requires skill in: application of fact finding and investigative techniques; oral and written communications; and development of presentations and reports; analyzing and evaluating (on a quantitative or qualitative basis) the effectiveness of line program operations in meeting established goals and objectives; developing life cycle cost analyses of projects or performing cost benefit or economic evaluations of current or projected programs. Job Duties/Qualifications: Advises on the effectiveness of programs and operations or the productivity and efficiency of the management of program or operations. Requires knowledge of: the substantive nature of client programs and activities; client missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency. Minimum Training/Education/Certification: Bachelor s degree or Associate s Degree and at least 8 years of relevant experience. TITLE: Program Analyst II Minimum/General Experience: 8-10 years of experience performing program management related work. The work requires skill in: application of fact finding and investigative techniques; oral and written communications; and development of presentations and reports; analyzing and evaluating (on a quantitative or qualitative basis) the effectiveness of line program operations in meeting established goals and objectives; developing life cycle cost analyses of projects or performing cost benefit or economic evaluations of current or projected programs. Job Duties/Qualifications: Advises on the effectiveness of programs and operations or the productivity and efficiency of the management of program or operations. Requires knowledge of: the substantive nature of client programs and activities; client missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency. Provides daily supervision and direction to staff. Minimum Training/Education/Certification: Bachelor s degree TITLE: Program Analyst III Minimum/General Experience: years of experience performing program management related work. The work requires skill in: application of fact finding and investigative techniques; oral and written communications; and development of presentations and reports; analyzing and evaluating (on a quantitative or qualitative basis) the effectiveness of line program operations in meeting established goals and objectives; developing life cycle cost analyses of projects or performing cost benefit or economic evaluations of current or projected programs. Job Duties/Qualifications: Advises on the effectiveness of programs and operations or the productivity and efficiency of the management of program or operations. Requires knowledge of: the substantive nature of client programs and activities; client missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency. Provides daily supervision and direction to staff. Minimum Training/Education/Certification: Bachelor s degree 24

29 TITLE: Program Analyst IV Minimum/General Experience: years of experience performing program management related work. The work requires skill in: application of fact finding and investigative techniques; oral and written communications; and development of presentations and reports; analyzing and evaluating (on a quantitative or qualitative basis) the effectiveness of line program operations in meeting established goals and objectives; developing life cycle cost analyses of projects or performing cost benefit or economic evaluations of current or projected programs. Job Duties/Qualifications: Advises on the effectiveness of programs and operations or the productivity and efficiency of the management of program or operations. Requires knowledge of: the substantive nature of client programs and activities; client missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency. Provides daily supervision and direction to staff. Minimum Training/Education/Certification: Bachelor s degree TITLE: Program Manager Minimum/General Experience: years of experience in outsourcing services, business process redesign, change management efforts or information systems implementation. Job Duties/Qualifications: Applies broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple projects. Provides subject matter expertise in industry, process or technology areas. Ensures quality of services provided through subcontractors. Manages client contracts. Leads clients through streamlining, reengineering and transforming business processes TITLE: Project Manager Minimum/General Experience: years of experience in outsourcing services, business process redesign, change management efforts or information systems implementation. Job Duties/Qualifications: Applies broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple projects. Provides subject matter expertise in industry, process or technology areas. TITLE: Quality Assurance Specialist I Minimum/General Experience: 8-12 years of experience in performing quality assurance and running quality assurance programs. Job Duties/Qualifications: Develops quality assurance strategy. Documents and records steps taken to ensure the quality of work performed to include any corrective or improvement steps that must be taken. Analyzes progress towards quality assurance goals. Develops reports on results. Minimum Training/Education/Certification: Bachelor s degree 25

30 TITLE: Quality Assurance Specialist II Minimum/General Experience: 12 or more years of experience in performing quality assurance and running quality assurance programs. Job Duties/Qualifications: Develops quality assurance strategy. Documents and records steps taken to ensure the quality of work performed to include any corrective or improvement steps that must be taken. Analyzes progress towards quality assurance goals. Develops reports on results. May provide daily supervision and direction to staff. Minimum Training/Education/Certification: Bachelor s degree TITLE: Recruitment & Staffing Spec I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in the area of recruitment and/or staffing. administer HR processes in recruitment and/or staffing. Provides HR process services and interacts with clients. For example, may be asked to perform some of the following tasks: Performs job analysis, develops crediting plans and recruitment plans Develops or interprets HR policy or guidance Prepares HR reports and analytics TITLE: Recruitment & Staffing Spec II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in recruitment and/or staffing. administer HR processes in recruitment and/or staffing. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example, may be asked to perform some of the following tasks: Performs job analysis, develops crediting plans and recruitment plans 26

31 TITLE: Recruitment & Staffing Spec III Minimum/General Experience: 10 or more years of experience in Federal Human Resources (HR) business processes with knowledge and skill in recruitment and/or staffing. administer HR processes in recruitment and/or staffing. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Performs job analysis, develops crediting plans and recruitment plans TITLE: Recruitment & Staffing Spec IV Minimum/General Experience: years of experience in Federal Human Resources (HR) business processes with knowledge and skill in recruitment and/or staffing. administer HR processes in recruitment and/or staffing. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Performs job analysis, develops crediting plans and recruitment plans 27

32 TITLE: Retirement Spec I Minimum/General Experience: 0-3 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in retirement. administer HR processes in retirement. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Provides retirement counseling Calculates retirement benefits Conducts retirement seminars Develop or interpret HR policy or guidance Process personnel transactions into Human Resources Information Systems (HRIS) Prepare HR reports or analytics Provide daily supervision and direction to staff TITLE: Retirement Spec II Minimum/General Experience: 4-9 years of experience in Federal Human Resources (HR) business processes with knowledge and skill in retirement. administer HR processes in retirement. Provides HR process services and interacts with clients at the supervisory level and/or provides HR advisory services to Federal HR policy and operations specialists. For example may be asked to perform some of the following tasks: Provides retirement counseling Calculates retirement benefits Conducts retirement seminars Develop or interpret HR policy or guidance Process personnel transactions into Human Resources Information Systems (HRIS) Prepare HR reports or analytics Provide daily supervision and direction to staff 28