COLES Supply Chain Easter Information Pack

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1 COLES Supply Chain Easter Information Pack Hi, The Easter period is fast approaching and it provides another great opportunity to delight our customers. We know that working closely with our Supply Partners, to plan and execute well, is fundamental to our mutual success, and to ensuring that we provide a great customer experience throughout this exciting trading period. Our expectation of our Suppliers is to also build on the learnings from past events, ensuring that: The Customer is central to every plan and decision. Robust plans are developed and shared with Teams. Production, transport and customer service coverage is maintained throughout the period. Any changes to systems, providers or infrastructure are communicated to the Coles Supply Chain Team. Thank you for your strong and continued support. Kevin Gunn General Manager - Supply Chain Kevin.Gunn@Coles.com.au

2 Inbound Booking Additional Lead Time & Transit Time It is imperative that your plan takes into account how all public holidays across the Easter period will be impacted: Order placement lead time Shipment creation lead time Additional transit time Please reach out to your Team contact for any assistance in Easter Planning. On Line Booking On line Bookings Available 24/7 at: Register at: To ensure a smooth flow of goods, please ensure you: Make bookings as soon as you receive your purchase order to ensure you secure your delivery window on due date. Include your contact details on all bookings. Coles Collect To build on our best Easter last year, it is important that Coles Collect customers adhere to the shipment cut-off and additional lead timelines. One Net Shipment Cut-Off Times Reminder that our One Net Shipment Creation time needs to be adhered to throughout peak. Ensure that one shipment is raised by: *9am for local transits *11am for line haul transits If you are unable to make these timelines, contact colescollect@coles.com.au for support. For any assistance with your transport solution into Coles over Easter, please don t hesitate to contact Coles Collect: colescollect@coles.com.au

3 DC Opening Dates

4 Delivery & Receipt We all want to avoid costly delays at DCs, especially at peak times and one simple opportunity to improve turnaround times is to prepare loads and paperwork in a way that allows DC Teams to receive your delivery more efficiently Suppliers and carriers can greatly assist smooth processing at our DCs by ensuring that: 1. All drivers have been inducted at all relevant sites 2. Loads are secured safely and appropriately 3. Drivers wear all required safety clothing 4. Drivers have correct booking and PO details on hand 5. Vehicles arrive within the On Time delivery window 6. Drivers provide only the relevant, required paperwork: Two copies of the Invoice/Delivery docket Two copies of the Pallet Docket (with Coles DC as receiver) Please remove paperwork from envelopes ready for inspection Supply Standards To ensure safe and efficient flow of product though our DC network to stores, it is crucially important that all inbound cartons, pallets and loads comply with the Coles Supply Standards. Through peak periods such as Easter, we typically see an increase in the volume of defects and non-conformance issues, leading to a spike in rejected loads and rejected pallets. We ask for your support in placing particular focus on these issues this year to ensure we can reduce or eliminate these instances, which are costly for all parties, have safety implications for our teams, and risk affecting service to our stores and customers. Last Easter, the four most prominent issues were: 1. Pallet stretch-wrapping issues Pallet wrapping is the highest-volume issue reported across the Coles DC network annually and causes unnecessary rework for our DC Teams (re-wrapping pallets to mitigate safety risk.) Coles stipulates that each pallet being presented to our DCs must be safe, stable and secure as the top priority. Wherever pallets are presented with stretch wrap, please ensure that this is always applied in a safe, compliant and consistent manner. 2. Load Stability Issues The safety of products being presented to the Coles DC network requires careful and diligent management to ensure risks are mitigated, both for our Suppliers and DC Team Members. Appropriate load restraints can assist in mitigating this risk. Additionally, the way that cartons are stacked onto pallets for transportation can reduce the risk of cartons being crushed, causing leaks and damage to products. Coles advocates Interlocking Palletisation.

5 Supply Standards 3. Product Life Issues We are committed to delivering the freshest, highest quality products to our customers, and product life management is a core priority. Given higher temperatures around the country at this time of year, we ask that you and your transport providers assess refrigeration and Cold Chain Management, and make every effort to ensure adherence to our standards in this crucial area. Likewise, please review production, storage and transport plans to ensure that changed schedules do not negatively impact shelf -life for customers or breach Minimum Life On Receipt (MLOR) expectations. 4. ASN Issues ASNs need to be received by Coles prior to the arrival of stock to the DC to facilitate efficient electronic receipt. Please check your batch processes to ensure that accurate ASNs are always sent well in advance of the stock arriving. Your ASN may be rejected if it does not contain correct Use-by or Best Before date information. The Coles System contain a flag to identify whether Use-by or Best Before dates apply to a particular product; please ensure that you incorporate accurate date codes for any applicable products within your range. Where possible, we recommend sending ASNs during business hours to allow our ecommerce Team to more effectively support you should ASNs be rejected or require review.