The Connected Vehicle Solution for ecall

Transcription

1 ATX International, Inc. Arnaud de Meulemeester Managing Director The Connected Vehicle Solution for ecall March 26 th, 2010 EU-112 event March 2010, Murcia, Spain

2 Introduction ATX Experience» In Europe Processing ecall since 1997 in Europe Germany 1997, UK 2003, Italy 2004, Austria 2006, Switzerland, France, Spain, Benelux, Andorra, Liechtenstein, San Marino, Monaco Process of about 35,800 manual and automatic ecall in Europe in the last years 85% of manual ecall were false alarms Member of CEN/TC 278, Intelligent transport systems esafety Third party supporting ecall -Operating requirements MoU with British Telecom(BT) since 2003 as official EDSP (Emergency Data Service Provider) in the UK Audited and certify for ecall in France based on French ministry of interior guidelines Filtering false alarms: ATX statistical data in Europe ecalls 91,2% manual 85% 8,8% mistake sos; demonstrations; events; 15% crash tests; real ecall wildlife accidents; other tests ecalls handled per customers: 706 per year bcalls handled per customers: 1445 per year In the last years ATX Europe handled over ecalls In the past per customers at peak two real ecalls occurred in one hour (in addition non-real ecalls will occur). 26,9% police informed 44,2% other 28,8% hand-over to PSAP All numbers are averages over all European ATX service countries» In North America: Processing ecalls since 1996 in US; Member of U.S. Center for Disease Control and Prevention s Expert Panel actions in case of real ecalls 1 1» ATX is a Cross Country Automotive Services company, a leading provider of roadside assistance services and accident scene management services for auto insurance carriers. 2

3 ecall deployment paradigm European Commission Vehicle Manufacturers (OEMs) ecall deployment how to do, accelerate? European Member States / PSAPs structure Value Chain suppliers 3

4 Introducing self-dispatching ecall PSAP Voice Phone ecall Application Voice TPSP Voice PBX Routing Engine EU112.com Data Data PLMN Data Gateway ecall Application Example: German car driven in Italy Note: Patent pending 4

5 Benefits for PSAPS No System upgrade at PSAP level required Guarantee flexibility for the future Technical Flexibility and Cost Uniform interface between vehicle and the complex montage of local PSAP networks Compatibility with the Future One solution for each car configuration in any location Uniform Interface with Vehicles Multilanguage Pan-European coverage Additional specific crashrelated data Additional data more detailed as the MSD possible to be transmitted to the PSAP in a safe and easy way 5

6 Next Steps» ATX supports Pan-European ecall implementation Looking forward to provide all the benefits of our Solution and our experience to the Member States that will require it. Using our solution in the Pan-European ecall data/voice flow as demonstrated.» In the transition period, for now on until Pan-European ecall will be fully implemented ATX will participate in ecall pilot projects e.g. applied to be part of DEUFRAKO Project leaded by ITS Niedersachsen on the German side. ATX will continue working with OEM to implement TPSP ecall solution, offering future seamless transition to Pan-European ecall at the pace that will be chosen by European Union, by each Member States and or by each PSAPS organization 6

7 Easing ecall deployment for PSAPS» Solutions are ready to encapsulate complexity and provide efficient delivery of information to PSAPS. State Regulations compliant Agnostic to OEM choices Agnostic to PSAP s organization & equipment Vehicle Manufacturers (OEMs) European Commission One solution for each configuration European Member States / PSAPs structure Value Chain suppliers Let s accelerate ecall deployment with Member States and PSAPS support, leveraging existing experience and technologies 7

8 Contact Data Arnaud de Meulemeester ATX International, Inc. Düsseldorf/Germany Managing Director Mobile Cristina Cipriani ATX International, Inc. Düsseldorf/Germany Marketing & Sales Support Mobile

9 Storyboard self-dispatching ecall / 1» In-vehicle ecall application In-car display with dedicated ecall app German driver activates the ecall by touching on the ecall icon A message advises the driver that an ecall has been generated: help is coming

10 Storyboard self-dispatching ecall / 2» In-vehicle ecall application The display shows to the driver the data about his/her car and the location which are been transmitted to the PSAP

11 Storyboard self-dispatching ecall / 3» Data will be transmitted to the PSAP via Voice and via safe Web interface The responsible PSAP gets via voice message in his native language an access code for this particular crash; this code will be insert in a safe multilanguage Web interface In this way the PSAP will receive the summarized scenario of the crash on one glance (location of the car, type and color of the car,.) and additional data like crash sensors and location map

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13 Filtering false alarms: ATX statistical data in Europe ecalls 8,8%» ecalls handled per customers: 706 per year» bcalls handled per customers: 1445 per year» In the last years ATX Europe handled over ecalls» In the past per customers at peak two real ecalls occurred in one hour (in addition non-real ecalls will occur). 91,2% manual 85% mistake sos; demonstrations; events; crash tests; wildlife accidents; other tests 15% real ecall 26,9% police informed 44,2% other 28,8% hand-over to PSAP All numbers are averages over all European ATX service countries actions in case of real ecalls 13

14 PSAPs as one of the most important key factor for deployment success Business model (Local) Regulation PSAP structure Cost efficiency ecall deployment how to do, accelerate? Connectivity Pan-European coverage OEM embedded device 14

15 Additional benefits for PSAPs» False alarm filter For manual ecall with third party call center, 85% of manual ecall are false alarms (source: ATX statistical data ) ATX identifies false call on the fly and connect with PSAP for intervention to provide all relevant information in one sequence» Detailed crash data available to PSAPS Through ATX developed internet page (safe, easy) Clear and structured data transmission Exact and detailed location description (address, map, coordinates) Vehicle information (car model, color, number plate) Sensors data visualization (by automatic ecall) Multiple language 15