Process Technology division

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2 Process Technology division Mr. Ulf Granstrand Executive Vice President Alfa Laval Group

3 Focus on customer segments Life Science P&S Process Industry Food Energy & Environment Process Technology division To offer unique solutions helping customers to optimize their processes. Our scope includes everything from components to systems. Sales H104

4 Focus on customer segments P&S Food Life Science Process Industry Energy & Environment Sales H104 Food

5 Focus on customer segments P&S Food Life Science Process Industry Energy & Environment Sales H104 Energy & Environment

6 Focus on customer segments P&S Food Life Science Process Industry Energy & Environment Sales H104 Process Industry

7 Focus on customer segments P&S Food Life Science Process Industry Energy & Environment Sales H104 Life Science

8 Focus on customer segments P&S Food Life Science Process Industry Energy & Environment Sales H104 Parts & service

9 Process Technology division The strategy model Presence Alfa Laval Cost performance

10 Municipal & industrial waste Aldec G2

11 Decanter development Number of units Units/month Units/year Rolling 12 months J 01 A J O J 02 A J O J 03 A J O J 04 A J O

12 Process Technology division The strategy model Presence Alfa Laval Cost performance

13 Complementary products CV CV

14 Membrane growth dimensions Product range Geographical presence Critical mass! Existing membrane business Segments

15 Process Technology division The strategy model Presence Alfa Laval Cost performance

16 2-phase installation Caustic evaporation system

17 2-phase development Number of heat exchangers Units/month Units/year Rolling 12 months J 01 A J O J A J O J A J O J A J O

18 Process Technology division The strategy model Non Stop Performance Presence Alfa Laval Cost performance

19 Focus on customer segments Food Energy & Environment Process Technology division To offer unique solutions helping customers to optimize their processes. Our scope includes everything from components to systems. Process Industry Life Science Sales H104 Capital sales After sales

20 After sales in the Process Technology division Mr. Mikael Carleson General Manager Parts & Service Process Technology division Alfa Laval

21 The aftermarket opportunity Capital sales After sales 20+ years

22 Product life time in PTD business Multiple Plate heat- exchangers 20+ years 1:5 Separators 20+ years 1:4 Decanters years 1:1,5

23 One global Installed base tool All Alfa Laval equipment Detailed technical info for parts Customer history Service planning and reports

24 interface

25 Installed base in operation Plate heat- exchangers years units Multiple 1:5 1:4 Separators years units 1:4 Decanters years units 1:1,5

26 Nonstop Performance Performance Agreements Upgrading Audits Auditsand Consulting Cleaning and and chemicals Monitoring Reconditioning and and repair repair Training Exchange Parts Parts Maintenance tools tools Genuine Spare Spare Parts Parts Global Global Network Local Local Service

27 Sales & Service network 55 Sales companies 75 Service centers 350 Field service engineers

28 Distribution Network Americas Europe Asia

29 Genuine spare parts distribution Spares hours Emergency delivery service > 95% spares service level 24 hour Hot Line

30 Nonstop Performance Performance Agreements Upgrading Audits Auditsand Consulting Cleaning and and chemicals Monitoring Reconditioning and and repair repair Training Exchange Parts Parts Maintenance tools tools Genuine Spare Spare Parts Parts Global Global Network Local Local Service

31 Performance Agreements Increased life time Secured uptime Performance improvements Safety & security Cost efficiency A planned service program Integrated expert service A premium partnership Basic professional service Documented service Price policy 24 h contact Service plan Service kits Reconditioning Training Exchange & Rental Upgrading optimization Softw are tools Parts monitoring Extended w arranty Long term contract Guaranteed availability Downtime commitments Condition monitoring 1 year 3-10 years years Invest in new equipment

32 Performance agreements No. agreements Est Year

33 Generating incremental business +25%

34 Life cycle positioning North America, West Europe, Japan, Oceania SE Asia, Latin America Central Europe China, Russia, India

35 Nonstop Performance Performance Agreements Upgrading Audits Auditsand Consulting Cleaning and and chemicals Monitoring Reconditioning and and repair repair Training Exchange Parts Parts Maintenance tools tools Genuine Spare Spare Parts Parts Global Global Network Local Local Service

36 Alfa Laval Cosmos Integrated expert servi ce A unique system for monitoring and analyzing the condition of separators and decanters. Alfa Laval Cosmos will tell you if there is a problem, how serious it is and pinpoint the component causing the problem.

37 Alfa Laval Cosmos On-line Integrated expert servi ce A premium partnership Alfa Laval Cosmos On-Line continuously measures, 24 hours a day, the status of the rotating components in separators and decanters. As soon as a part shows the first sign of deterioration, Alfa Laval Cosmos will pinpoint the source of the fault.

38 AlfaCheck A planned service program AlfaCheck is a new manual system to measure PHE performance during operation. AlfaCheck will tell you if the PHE is clean or dirty and how far from optimum performance the PHE is operating.

39 AlfaCheck A planned service program Measure Temperature & Flow Calculation Result

40 Nonstop Performance Performance Agreements Upgrading Audits Auditsand Consulting Cleaning and and chemicals Monitoring Reconditioning and and repair repair Training Exchange Parts Parts Maintenance tools tools Genuine Spare Spare Parts Parts Global Global Network Local Local Service

41 Decanter upgrading Integrated expert servi ce New G2 Decanter Existing NX Decanter Component interchangeability

42 Nonstop Performance Performance Agreements Upgrading Audits Auditsand Consulting Cleaning and and chemicals Monitoring Reconditioning and and repair repair Training Exchange Parts Parts Maintenance tools tools Genuine Spare Spare Parts Parts Global Global Network Local Local Service

43 AllBrands service A planned service program

44 Life cycle positioning A planned service program North America, West Europe, Japan, Oceania SE Asia, Latin America Central Europe China, Russia, India

45 Nonstop Performance Performance Agreements +25% Upgrading Audits Auditsand Consulting Cleaning and and chemicals Monitoring Reconditioning and and repair repair Training Exchange Parts Parts Maintenance tools tools Genuine Spare Spare Parts Parts Global Global Network Local Local Service

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