The Crazy Concept of Employee Accountability TRACK 2: SESSION 6

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1 The Crazy Concept of Employee Accountability TRACK 2: SESSION 6

2 Alan Prushan Insigniam Consultant Phone: Website: Linkedin: Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 2

3 Abstract Let s face it, most of us look at accountability as an assignment of blame. As in: you did it, now admit it, and fix it. In reality, employee accountability is a system for tracking work and accomplishment, and not just the mistakes made along the way. By weighing and reckoning behavior, helping employees own a result, and providing a reckoning of actions taken and not taken, companies can instill higher levels of ownership and clarity within their workforces. This session will help you tell employees exactly what they re accountable for, how their successes will be measured, and how these actions correlated with specific, organizationwide accomplishments Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 3

4 In the area of people being accountable (including yourself), what is on your mind? 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 4

5 Today we will answer this question: What are the conversations and actions of someone being accountable? 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 5

6 Please select a partner. With your partner have a conversation accounting for something significant in your job that you did or did not deliver on. Please take three minutes each Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 6

7 After having these conversations give a rating on a scale of 1-10 (10 is 100%). How confident are you that your partner will be more effective in the same situation in the future? 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 7

8 Being Accountable Definition: ac count a ble əˈkountəbəl adjective Liable to be called to account: answerable Capable of providing a reckoning of the governing or primary factors Responsible for providing or governing, so as to meet the conditions required that bring about a result 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 8

9 Being Accountable Definition: com mit ment kəˈmitmənt noun Something pledged The state of being bound emotionally, behaviorally, and/or intellectually to someone or something 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 9

10 A Closer Look Capable of providing a reckoning of the governing or primary factors What are the top 2-3 governing or primary factors in producing results? 1. ACTION 2. ACTION 3. ACTION 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 10

11 Actions That Make A Difference In any sporting event, you could say that there are two games going on simultaneously the game taking place on the court and the game taking place in the stands. The only actions that directly put points on the scoreboard are the actions on the court. What s the difference between the actions on the court and the actions in the stands? 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 11

12 Conversations For Action The Court (What s happening) Actions that are involved in putting points on the scoreboard. What are examples of this in your work? The Stands (The conversations we have about, and the meaning we give to, what s happening) Actions that report, react, observe, are removed from, or do not score points in the game. What are examples of this in your work? 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 12

13 Being Accountable The key tenets that are prerequisites for being accountable: No Promised Result + Good Explanation IS NOT equal to delivering promised result. Give up the Blame Game: It is a declaration of power; a declaration that you are the word in the matter, not the circumstances Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 13

14 Being Accountable Accountable: Liable to be called to account: answerable Capable of providing a reckoning of the governing or primary factors Responsible for providing or governing, so as to meet the conditions required that bring about a result Commitment: Something pledged The state of being bound emotionally, behaviorally, and/or intellectually to someone or something 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 14

15 Being Accountable Context for being accountable (background conversation): I am 100% cause in the matter. In the area of X I pledge. You can count on me to operate on the court bound emotionally, behaviorally, and intellectually to delivering on my word. I will be responsible for providing or governing, so as to meet the conditions required that bring about a result. This includes being vigilant with that which has, might, could, or would interrupt that commitment otherwise known as breakdowns. I will accomplish what I say and I will give a reckoning of and be answerable to the impact of delivering/not delivering my pledge Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 15

16 The conversations of someone being accountable are solely and only about their own actions and inactions Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 16

17 Being Accountable The conversations of being accountable sound like: Standing in the perspective I am 100% cause in the matter, accounting is giving a reckoning of your actions and inactions that generated the results you have when successful, as well as when missing your promise. I promised X I delivered Y or delivered X My actions and inactions that contributed to this result My promises for action going forward My actions to clean up a mess are/my actions to capture what worked as we move forward are 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 17

18 Go back to your partner. Take turns having a conversation with your partner where you account for something significant in your job that you did or did not deliver using the framework we offer: I promised X I delivered Y or delivered X My actions and inactions that contributed to this result My promises for action going forward My actions to clean up a mess are My actions to capture what worked as we move forward are 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 18

19 After having these new conversations give a rating on a scale of 1-10 (10 is 100%). How confident are you that your partner will be more effective in the same situation in the future? 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 19

20 What value did you generate for yourself out of this conversation? 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 20

21 Key Takeaways The conversations of someone being accountable are solely and only about their own actions and inactions which led to the results delivered Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 21

22 Conversations Of Being Accountable Standing in the perspective I am 100% cause in the matter, accounting is giving a reckoning of your actions and inactions that generated the results you have when successful, as well as when missing your promise. I promised X I delivered Y or delivered X My actions and inactions that contributed to this result My promises for action going forward My actions to clean up a mess are/my actions to capture what worked as we move forward are 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 22

23 One More Word About Accountability A key access to elevating accountability in your enterprise is tackling the issue of decision rights. We often leave decision rights unresolved as a result, work takes much longer than needed and performance is sub-optimized Worse yet, decisions float to the top, relieving people from having to be held accountable Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 23

24 Decision Rights Process We offer you the power of establishing accountability charters. An accountability charter includes: Purpose of the role What this role is being counted on for KPI s Decisions that this role must retain in order to fulfill their accountabilities Decisions that this role must be included in, in order to fulfill their accountabilities 2017 Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 24

25 Conference Cloud Additional Resources Additional support materials/resources for you and your session topic Corporate-Culture-Accountability.pdf Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 25

26 Questions?

27 Copyright Insigniam Holding LLC. All rights reserved. Confidential and Proprietary. May not be reproduced in any form, by electronic or print or any other means, without the express written permission of Insigniam. for contacts Material Handling & Logistics Conference Sponsored by Dematic Park City, UT 27

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