9/26/ Reina Trust Building Institute, LLC. All rights reserved. Take the Guesswork Out of Leadership Trustworthiness

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1 Take the Guesswork Out of Leadership Trustworthiness Dennis Reina, PhD Michelle Reina, PhD 0 WHY should leaders pay attention to? 1 Unprecedented 10-Year Longitudinal Leadership Study Harvard Business Review 2 1

2 Dennis S. Reina, PhD & Michelle L. Reina, PhD. Reina Trust Building Institute, LLC. All rights reserv ed. Unauthorized duplication, reproduction or distribution are v iolations of applicable law s. THE KEY DIMENSION separating the best of the best among top performing leaders? 3 4 The #1 asset of top performing leaders is their WORTHINESS. They communicate in compelling ways and reach beyond superficial transactions to form mutually beneficial, trusting relationships. Their legacy becomes a positive reputation within the organization for consistently delivering results while genuinely caring for those who deliver them. - HBR 10-Year Leadership Study 5 2

3 Does this resonate with you? 6 Your lived experience... 7 Trust matters If you trust someone, you are more willing to go the extra mile and collaborate. 5 = Strongly Agree... 1 = Strongly Disagree 8 3

4 Our Research: 25 Year Focus on Trust Statistically Valid Trust Assessment Data Global, Multi-Industry Database 9 When a leader is NOT trustworthy, people... o Doubt o Second-guess o Withdraw o Disengage o Withhold their best efforts o Dig in their heels and resist change o Say only what they think their leaders want to hear... o Speak their minds only through the grapevine. 10 When a leader s trustworthiness is low, the lowest common denominator becomes the norm. 11 4

5 When a leader is experienced as HIGHLY trustworthy, people... Align with the leader s decisions Bring issues up directly with their leader Get in the trenches together to collaborate Do their best work Are confident and committed Embrace change as an opportunity to learn and grow 12 When a leader s trustworthiness is HIGH, people go the extra mile to deliver desired business results. 13 Business results are created through RELATIONSHIPS. Effective relationships are built on. 14 5

6 Trustworthiness is an ASSET you, as a leader, cannot be effective without. 15 Your interest in trust What is your most pressing trust-related need at this time? A = Build Teamwork B = Manage Change C = Increase Employee Engagement D = Create a High Trust Culture E = Improve Leadership Effectiveness 16 What does it take to build leadership trustworthiness? 17 6

7 DIMENSIONS OF : THE THREE Cs 18 DIMENSIONS OF : THE THREE Cs BEGINS WITH YOU 19 DIMENSIONS OF : THE THREE Cs CAPABILITY BEGINS WITH YOU CHARACTER COMMUNICATION 20 7

8 DIMENSIONS OF : THE THREE Cs CAPABILITY BEGINS WITH YOU CHARACTER COMMUNICATION 21 CHARACTER Are expectations understood? Have you ever heard people say they re not certain what you want them to deliver? 22 What does Trust of Character look like? People Know what is expected of them Can rely on and depend on their leader Have confidence that their leader cares about them and their best interests See their leader walk the talk 23 8

9 DIMENSIONS OF : THE THREE Cs CAPABILITY BEGINS WITH YOU CHARACTER Manage expectations Establish boundaries Delegate appropriately Encourage mutually serving intentions Keep agreements Be consistent COMMUNICATION 24 DIMENSIONS OF : THE THREE Cs CAPABILITY BEGINS WITH YOU CHARACTER COMMUNICATION 25 COMMUNICATION How willingly do you share information with others? How do you decide what to share and what to hold back? Dennis S. Reina, PhD & Michelle L. Reina, PhD. Reina Trust Building Institute, LLC. All rights reserved. Unauthorized duplication, reproduction or distribution are violations of applicable laws. 9

10 What does Trust of Communication look like? People Have the information they need to do their work Know where they stand Embrace and leverage mistakes for learning Put issues and concerns on the table Collaborate 27 DIMENSIONS OF : THE THREE Cs CAPABILITY BEGINS WITH YOU CHARACTER COMMUNICATION Share information Tell the truth Admit mistakes Give and receive constructive feedback Maintain confidentiality Speak with good purpose 28 DIMENSIONS OF : THE THREE Cs CAPABILITY BEGINS WITH YOU CHARACTER COMMUNICATION 29 10

11 CAPABILITY CAPABILITY Do you find yourself hesitating to delegate, because you aren t sure others are ready for the challenge? 30 What does Trust of Capability look like? People Assume mutual accountability for results Harness their own and one another s skills and knowledge Collectively stretch, learn, and grow 31 DIMENSIONS OF : THE THREE Cs CAPABILITY Acknowledge people s abilities and skills Allow people to make decisions Involve others and seek their input Help people learn skills BEGINS WITH YOU CHARACTER COMMUNICATION 32 11

12 DIMENSIONS OF : THE THREE Cs CAPABILITY Acknowledge people s abilities and skills Allow people to make decisions Involve others and seek their input Help people learn skills BEGINS WITH YOU CHARACTER Manage expectations Establish boundaries Delegate appropriately Encourage mutually serving intentions Keep agreements Be consistent COMMUNICATION Share information Tell the truth Admit mistakes Give and receive constructive feedback Maintain confidentiality Speak with good purpose 33 is the foundation of leadership effectiveness Trust of Character sets the tone and direction of your leadership. Trust of Communication establishes transparency, unleashes information flow, and encourages your people to feel safe communicating issues directly with you. Trust of Capability allows your people to leverage and further develop their own and one another s skills and knowledge. 34 Our research tells us: It s possible for a leader to have a high level of one dimension of trust and a lower level of another. If low trust levels are not rebuilt, your overall trustworthiness will erode

13 Trust is multi-dimensional Have you ever trusted someone s core capabilities, but discovered that you could not rely on them to deliver as promised? Yes or No? 36 What results can a leader drive when they practice all three dimensions of trust? 37 Results of Prioritizing Trust Rescued a $30 million strategic initiative on the brink of collapse; delivered it on time and on budget. Moved from lowest producer to highest producer of 12 manufacturing plants nationwide (unprecedented in company s history). Increased engagement scores by 25% within 9 months. Saved $1 million in strategic planning costs within 9 months. 18% decrease in union grievances. 17% increase in sales

14 What people have said "People are dealing with people more directly vs. talking behind their backs. "We definitely see a big improvement in collaboration across groups. People are more cognizant, and aware of their behavior and collaborate. "We're more transparent in our communications. "There is a greater sense of community spirit present where people are able to come together and talk things through. It's these intangibles that have really made a difference. 39 What are Leaders likely to experience as they work to build trust? 40 REINA LEADERSHIP SCALE 360 GLOBAL DATABASE: The top 5 trust BUILDING behaviors for leaders: 1. Not shooting the messenger who brings bad news 2. Not looking for ways to blame others 3. Being sincere and candid 4. Not gossiping 5. Keeping confidential information confidential 41 14

15 REINA LEADERSHIP SCALE 360 GLOBAL DATABASE: The top 5 areas where leaders STRUGGLE the most to build trust: 1. Providing feedback and coaching 2. Challenging employees to help them learn and grow 3. Giving people the benefit of the doubt 4. Giving constructive feedback in timely, helpful ways 5. Helping employees learn new skills 42 Where do you struggle? Which of these behaviors do you struggle with the most? A = Providing feedback and coaching B = Challenging employees to help them learn and grow C = Giving people the benefit of the doubt D = Giving constructive feedback in timely, helpful ways E = Helping employees learn new skills 43 According to our research: 90% of the time people compromise trust, they aren t even aware they ve done so

16 begins with YOU 45 Take The Guesswork Out of Your Leadership Trustworthiness! 46 Reina Leadership Trust Scale Assessment supports you to know: Where trust stands. What you are doing right to build trust and how to leverage your trust-related strengths. Your areas of caution & vulnerability: where to focus your efforts. Behaviors that, if shifted, will be game-changing for your effectiveness as a leader 47 16

17 Leadership 360 Trust Assessment The Reina Leadership Trust Scale Baseline assessment of trust in your relationships Research based Statistically valid and reliable Leverages normative database 48 Thank you for prioritizing trust. 49 Become a Qualified Trust Facilitator. Connect with us for a complimentary consultation. dsreina@reinatrustbuilding.com mlreina@reinatrustbuilding.com phone:

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