READ REMINDER A customer guide

Transcription

1 /9 Take a closer look at your READ REMINDER A customer guide

2 /9 Mr A Smith 0 Sample Street Sample Ville SAM PLE Q Hello Mr Smith 0 It s time for your next bill Your last meter read was on 07 Jan 0 Please provide us with an up to date read if it is safe and practical to do so and we can send you an accurate bill Or we ll collect on or immediately after Apr 0 l collect on or immediately Apr 0 ide us with a meter read unt is based on an estimate and e have for you. We ve am 8pm Mon Fri, 8 Supply address: Test Road, Test Town TEST Over the next months personal projection: Gas personal projection:.99 This is based on an estimate of your usage last year. It includes our current prices, as well as discounts or charges, like VAT. Our cheapest overall tariffs Over the next year you could save.00 by choosing Blue+Price Promise April 05 wit Direct Debit, our cheapest fixed electrici tariff available for your meter. Over the next year you could save. choosing with Direct Debit, our chea fixed gas tariff available for your m Please note, Blue+Price Promise limited availability and may be sale at any time. Remember it about swi P P Your READ REMINDER JOURNEY This e-guide has been put together to help you to understand your EDF Energy Read Reminder. There are two different types of Read Reminder that you could receive from us depending on how you pay for your energy. These two examples are explained on the next page. Simply click on a payment type on the next page for a closer look at each Read Reminder.

3 /9 Your READ REMINDER Read reminders are only issued to customers that choose to pay by quarterly or monthly whole amount. If you re unsure which type of read reminder you ve received, you can find this information under Payment method on page of your read reminder. The type of read reminder you receive is based on which of the below two payment types you use. Click on the one you want to view. Account number Bill date: Mar 0 Mr A Smith 0 Sample Street Sample Ville SAM PLE Supply address: Test Road, Test Town TEST Page of Cash/Cheque Whole Amount: You pay a set amount each quarter when you receive your read reminder. Your Read Reminder is issued to remind you to send us an up-to-date meter reading, so that we can send you an accurate bill. If you choose not to read your meter we ll ask you to pay a suggested amount that we believe will help balance your payments over the year. We call this your Regular Payment Amount. A Regular Payment Amount is the cost of what we expect you to use in a year, divided into equal payments, dependant if you pay us monthly or quarterly. You can either choose to pay this amount, or provide a meter reading. If you provide us with a meter reading we can accurately bill your energy account and send you a statement showing the correct usage for your property. Direct Debit Whole Amount: Same as cash / cheque, only we collect your Regular Payment Amount directly from your bank account, if you choose not to provide a meter reading. Q Hello Mr Smith or your next bill It s time for your next bill ad Your was last meter on read was on Jan Jan 0 Please provide us with an up to date read if it is safe and practical to do so and we can send you an accurate bill h an up to date read if it is safe and practical send you an accurate bill Or we ll collect on or immediately after Apr 0 0 on or immediately after Apr 0 We ll collect on or immediately after Apr 0 OR please provide us with a meter read Your Regular Payment Amount is based on an estimate and only as accurate as the last readings we have for you. We ve recently tried to read your meter, but haven t managed to get a reading this time. If you provide us with a read by your due date, we ll send you an accurate bill and you can ignore this letter. You can submit meter readings online at /my-account or you can call us free on If you can t read your meters, or choose not to, please pay by Apr 0. If you'd like to make any changes to your Direct Debit, a minimum of four working days' notice is needed before your next payment. You can see how we worked this out on page. Over the next months personal projection: Gas personal projection:.99 This is based on an estimate of your usage last year. It includes our current prices, as well as discounts or charges, like VAT. Our cheapest overall tariffs Over the next year you could save.00 by choosing Blue+Price Promise April 05 with Direct Debit, our cheapest fixed electricity tariff available for your meter. Over the next year you could save.88 by choosing with Direct Debit, our cheapest fixed gas tariff available for your meter. Please note, Blue+Price Promise April 05 has limited availability and may be withdrawn from sale at any time. Remember it might be worth thinking about switching your tariff or supplier. Please note that different tariffs may have eligibility criteria, limited availability, different terms and conditions or require a meter exchange. For more about your current tariff, see page. This is not a VAT invoice CWAM

4 /9 Page of your DIRECT DEBIT whole amount read reminder explained Your account number This is your unique customer number for your EDF Energy account. Please quote this number when you contact us: as it will help us identify your account more quickly. Bill date This is the date we generated this read reminder. Contact details Our contact details are prominently displayed in the top right hand corner making it easy to get in touch. If you have questions you can also access Frequently Asked Questions, submit meter reads or change tariffs by logging into MyAccount. This section also displays the telephone numbers you need if you have an electricity or gas emergency. Your last meter read This is the date that your last meter reading was provided. Please note: This is the last actual read and could have come from you or one of our meter readers. You can find this out by looking at the meter read history table on page. Underneath the latest reading, it will state either your read, our read or estimated. Please provide an up-to-date read This shows that you can decide to either provide us with an up-to-date read, so we can send you an accurate bill, or if you choose not to... We ll collect This shows the Direct Debit Regular Payment Amount, which is the amount we have estimated and will collect from your bank account if we don t get a reading from you. It also shows the date this will be collected. Page details how this amount is calculated. Please provide an amount Your read reminder now includes a section to clearly explain the amount we have estimated that you will need to pay if you don t provide a meter reading This is an estimate and is only as accurate as the latest readings. It also provides the details you need if you would like to submit a meter reading to receive an accurate bill. Address of energy supply This is the property which has used the energy, if different to your mailing address. If the supply and mailing address are one and the same, this will not appear on your bill. Personal Projection The Personal Projection is a forecast of your energy costs over the coming months. It will be based on reads received during the previous months, or, if we do not have this information, our best estimate of your consumption over months. This section sets out the annual savings you could make switching to either a cheapest similar or cheapest overall tariff, based on your current usage. If you re already on our overall cheapest tariff we ll let you know. Cheapest similar : this identifies the cheapest available tariff that s of the same type as your current tariff (eg Fixed price or Variable), and is compatible with your meter. Cheapest overall : this identifies the overall cheapest available tariff we have, and is compatible with your meter but not necessarily of the same type. For example, if you are on a Variable price tariff we might show you a Fixed price tariff here if it is cheaper, or vice versa. Unique code This code will indicate the type of read reminder you have received. The four letter code shows the following information about your read reminder: Payment type, Pay frequency, Meter Read type. We use this code to help us to help you when you are on the phone with a query about your read reminder Account number Bill date: Mar 0 Mr A Smith 0 Sample Street Sample Ville SAM PLE Q Hello Mr Smith It s time for your next bill Your last meter read was on 07 Jan 0 Please provide us with an up to date read if it is safe and practical to do so and we can send you an accurate bill Or we ll collect on or immediately after Apr 0 We ll collect on or immediately after Apr 0 OR please provide us with a meter read Your Regular Payment Amount is based on an estimate and only as accurate as the last readings we have for you. We ve recently tried to read your meter, but haven t managed to get a reading this time. If you provide us with a read by your due date, we ll send you an accurate bill and you can ignore this letter. You can submit meter readings online at /my-account or you can call us free on If you can t read your meters, or choose not to, please pay by Apr 0. If you'd like to make any changes to your Direct Debit, a minimum of four working days' notice is needed before your next payment. You can see how we worked this out on page. Supply address: Test Road, Test Town TEST Page of Over the next months personal projection: Gas personal projection:.99 This is based on an estimate of your usage last year. It includes our current prices, as well as discounts or charges, like VAT. Our cheapest overall tariffs Over the next year you could save.00 by choosing Blue+Price Promise April 05 with Direct Debit, our cheapest fixed electricity tariff available for your meter. Over the next year you could save.88 by choosing with Direct Debit, our cheapest fixed gas tariff available for your meter. Please note, Blue+Price Promise April 05 has limited availability and may be withdrawn from sale at any time. Remember it might be worth thinking about switching your tariff or supplier. Please note that different tariffs may have eligibility criteria, limited availability, different terms and conditions or require a meter exchange. For more about your current tariff, see page. This is not a VAT invoice CWAM 8 9 0

5 5/9 Page of your DIRECT DEBIT whole amount read reminder explained Your meter read history This section advises that we suggest you provide us with a meter reading if your usage has changed since your last reading. The table(s) display your most recently billed meter reading(s). How we calculate your payment amount This section shows how we calculated your Regular Payment Amount. If you have been with us for less than months we will have provided an estimated Regular Payment Amount based on questions you answered when you signed up to us. As we get more information about how much energy you use, we ll be able to adjust our estimates, and change your Regular Payment Amount. Meter information and distributor details This section shows your unique meter information for your electricity and gas, and your electricity distributor details. 5 About your tariff This section provides you with information about your tariff(s) to help you compare your current tariff(s) with others. The information is split by Tariff name, Tariff end date, Payment method, any associated Exit fees, and also shows your Annual consumption, based either on actual meter readings or estimates. This symbol indicates electricity This symbol indicates gas Your meter read history If your usage has changed since your last read (e.g. If you re home or had the heating on more), then we suggest submitting a read online at /myaccount Period Gas Meter number: TL5678 Latest reading 07 January 0 77 our read Period Latest reading Meter number: G January our read How we calculate your payment amount... When you were last billed, we used your latest meter readings to estimate your usage for the following months. At that point, we calculated the cost for this projection using current prices - for you, that comes to This may differ from the personal projection on page because it s adjusted for typical weather patterns. This is to help you spread your payments over the year. We then divided that number by and rounded it to get your Regular Payment Amount of That s.00 for electricity and 6.00 for gas. About your tariff You can use the information below to compare your current tariffs with others. Tariff name Payment method BIue+Price Freeeeze March 07 Direct Debit Whole Amount Monthly Tariff end date Mar 07 Exit fee None (for early cancellation of tariff) Annual consumption,85 kwh (based on estimates) Gas Tariff name Payment method BIue+Price Freeeeze March 07 Direct Debit Whole Amount Monthly Tariff end date Mar 07 Exit fee None (for early cancellation of tariff) Annual consumption,68 kwh (based on estimates) Page of 5 Gas Supply number: S Distributor: UK Power Networks, Fore Hamlet, Ipswich, Suffolk IP 8AA. Call Meter point reference:

6 6/9 Page of your DIRECT DEBIT whole amount read reminder explained 6 7 How to read your meter This section gives you a step-by-step guide on how to read and submit your meter read to us. About your usage These graphs compare your total electricity and gas usage over the following periods: 6 How to read your meter Read each meter, left to right If your meter has dials, read the number the pointer has passed and not the one it s approaching Always include any zeros You don t need to read the red dial About your usage Page of These graphs summarise your recent usage. They may be based on estimates. This bill 7 kwh 7 8 The period covered by this bill / read reminder This period last year These graphs will only appear if we have sufficient detail of historical usage and you have been with us over months. Payment slip A payment slip is attached to your bill, which you can choose to complete and send back to us to make your payment. You can find other ways to pay on the back of your bill. Visit to submit or call us on This period last year 50 kwh kwh This bill 00 This period last year kwh (Thousands) Gas 658 kwh,508 kwh EDF Energy Payment Slip Amount due Reference (customer account number) Credit account number (no fee payable at PO counter) , Cheque acceptable at PO counter signature date Cashier's stamp and initials HSBC Bank plc Please do not write or mark below this line Head Office Collection Account Do not fold this payment slip EDF Energy Customers plc Bank Giro Credit Cash Cheque C V X

7 7/9 Page of your CASH or CHEQUE read reminder explained Your account number This is your unique customer number for your EDF Energy account. Please quote this number when you contact us: as it will help us identify your account more quickly. Bill date This is the date we generated this read reminder. Contact details Our contact details are prominently displayed in the top right hand corner making it easy to get in touch. If you have questions you can also access Frequently Asked Questions, submit meter reads or change tariffs by logging into MyAccount. This section also displays the telephone numbers you need if you have an electricity or gas emergency. Your last meter read This is the date that your last meter reading was provided. Please note: This is the last actual read and could have come from you or one of our meter readers. You can find this out by looking at the meter read history table on page. Underneath the latest reading, it will state either your read, our read or estimated. Please provide an up-to-date read This shows that you can decide to either provide us with an up-to-date read, so we can send you an accurate bill, or if you choose not to... We ll collect This shows the Regular Payment Amount, which is the amount you will need to pay if we don t get a reading from you. Page details how this amount is calculated. Please provide an amount Your read reminder now includes a section to clearly explain the amount we have estimated that you will need to pay if you don t provide a meter reading This is an estimate and is only as accurate as the latest readings. It also provides the details you need if you would like to submit a meter reading to receive an accurate bill. Address of energy supply This is the property which has used the energy, if different to your mailing address. If the supply and mailing address are one and the same, this will not appear on your bill. Personal Projection The Personal Projection is a forecast of your energy costs over the coming months. It will be based on reads received during the previous months, or, if we do not have this information, our best estimate of your consumption over months. This section sets out the annual savings you could make switching to either a cheapest similar or cheapest overall tariff, based on your current usage. If you re already on our overall cheapest tariff we ll let you know. Cheapest similar : this identifies the cheapest available tariff that s of the same type as your current tariff (eg Fixed price or Variable), and is compatible with your meter. Cheapest overall : this identifies the overall cheapest available tariff we have, and is compatible with your meter but not necessarily of the same type. For example, if you are on a Variable price tariff we might show you a Fixed price tariff here if it is cheaper, or vice versa. Don t forget, paying by Direct Debit can be cheaper than continuing to pay by cash or cheque. Unique code This code will indicate the type of read reminder you have received. The four letter code shows the following information about your read reminder: Payment type, Pay frequency, Meter Read type. We use this code to help us to help you when you are on the phone with a query about your read reminder Account number Bill date: Mar 0 Mr A Smith 0 Sample Street Sample Ville SAM PLE Q Hello Mr Smith It s time for your next bill Your last meter read was on 0 Aug 0 Please provide us with an up to date read if it is safe and practical to do so and we can send you an accurate bill. Or pay your estimated Regular Payment Amount Please provide us with a meter read OR pay by 0 Apr 0 Only pay for what you use Your Regular Payment Amount is based on an estimate and only as accurate as the last readings we have for you. If you provide us with a read by your due date, we ll send you an accurate bill and you can ignore this letter. You can submit meter readings online at /my-account or you can call us free on If you can t read your meters, or choose not to, please pay by 0 Apr 0. If you'd like to make any changes to your Direct Debit, a minimum of four working days' notice is needed before your next payment. You can see how we worked this out on page. Supply address: Test Road, Test Town TEST Page of Over the next months personal projection:.09 This is based on an estimate of your usage last year. It includes our current prices, as well as discounts or charges, like VAT. Your Standard (Variable) prices may go up or down. Our cheapest overall tariff Over the next year you could save 9.98 by choosing Direct Debit with Price Reassurance, our cheapest fixed electricity tariff available for your meters. Please note, Price Reassurance has limited availability and may be withdrawn from sale at any time. Remember it might be worth thinking about switching your tariff or supplier. Please note that different tariffs may have eligibility criteria, limited availability, different terms and conditions or require a meter exchange. This is not a VAT invoice CWAM 8 9 0

8 8/9 Page of your CASH or CHEQUE read reminder explained Your meter read history This section advises that we suggest you provide us with a meter reading if your usage has changed since your last reading. The table(s) display your most recently billed meter reading(s). How we calculate your payment amount This section shows how we calculated your Regular Payment Amount. If you have been with us for less than months we will have provided an estimated Regular Payment Amount based on questions you answered when you signed up to us. As we get more information about how much energy you use, we ll be able to adjust our estimates, and change your Regular Payment Amount. Meter information and distributor details This section shows your unique meter information for your electricity and gas, and your electricity distributor details. 5 About your tariff This section provides you with information about your tariff(s) to help you compare your current tariff(s) with others. The information is split by Tariff name, Tariff end date, Payment method, any associated Exit fees, and also shows your Annual consumption, based either on actual meter readings or estimates. This symbol indicates electricity This symbol indicates gas Your meter read history If your usage has changed since your last read (e.g. If you re home or had the heating on more), then we suggest submitting a read online at /myaccount Period Meter number: TL5678 Latest reading 0 Aug 0 80 your read How we calculate your payment amount... When you were last billed, we used your latest meter readings to estimate your usage for the following months. At that point, we calculated the cost for this projection using current prices - for you, that comes to This may differ from the personal projection on page because it s adjusted for typical weather patterns. This is to help you spread your payments over the year. We then divided that number by and rounded it to get your Regular Payment Amount of That s for electricity. About your tariff You can use the information below to compare your current tariffs with others. Tariff name Payment method Tariff end date Exit fee (for early cancellation of tariff) Annual consumption (based on estimates) Price Reassurance Cash/Cheque Whole Amount Quarterly None None,76 kwh Page of 5 Supply number: S Distributor: UK Power Networks, Fore Hamlet, Ipswich, Suffolk IP 8AA. Call

9 9/9 Page of your CASH or CHEQUE read reminder explained 6 7 How to read your meter This section gives you a step-by-step guide on how to read and submit your meter read to us. About your usage These graphs compare your total electricity and / or gas usage over the following periods: The period covered by this bill / read reminder This period last year These graphs will only appear if we have sufficient detail of historical usage and you have been with us over months. 6 How to read your meter Read each meter, left to right If your meter has dials, read the number the pointer has passed and not the one it s approaching Always include any zeros You don t need to read the red dial Visit to submit or call us on About your usage These graphs summarise your recent usage. They may be based on estimates. Since your last bill,57 kwh This period last year 9 kwh kwh Page of Payment slip A payment slip is attached to your bill, which you can choose to complete and send back to us to make your payment. You can find other ways to pay on the back of your bill. EDF Energy Payment Slip Amount due Reference (customer account number) Credit account number (no fee payable at PO counter) Cheque acceptable at PO counter signature date Cashier's stamp and initials HSBC Bank plc Please do not write or mark below this line Head Office Collection Account Do not fold this payment slip EDF Energy Customers plc Bank Giro Credit Cash Cheque C V X