!!!!!!!!!!!!! Communication!Scorecard![C 4 ]! Sample!Report!!
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1 CommunicationScorecard[C 4 ] SampleReport AGILE LEADERS EFFECTIVE TEAMS REAL RESULTS CHICAGO WASHINGTON DC support@truebridgepartners.com COPYRIGHT 2015 TRUEBRIDGE PARTNERS LLC ALL RIGHTS RESERVED
2 CompanyABC CommunicationScorecard[C 4 ] TableofContents AboutthisReport...i BeforeYouthisReadReport...i AsYouReadthisReport...i ExplanationofResults...ii ResultsSummary...ii 5>PointScale...ii Ratings...ii ColorKey...ii HowToViewWrittenComments...ii NumberofRespondents...ii Results...1 Connection...2 Clarity...3 Community...4 Concurrence...5 WrittenComments...6 AGILE LEADERS EFFECTIVE TEAMS REAL RESULTS CHICAGO WASHINGTON DC support@truebridgepartners.com COPYRIGHT 2015 TRUEBRIDGE PARTNERS LLC ALL RIGHTS RESERVED
3 CompanyABC CommunicationScorecard[C 4 ] AboutthisReport ThisCommunicationScorecard[C 4 ]measuresfouressentialaspectsofeffectivecommunication: Connection,Clarity,Community,andConcurrence.Thedatacollectedfromthescorecardleadsto importantinsightsthatcanenableleaders,teamsandorganizationstotakeappropriateactionto improvecommunication,energizeteamsanddrivegreatresults. Thisreportwillhelpyougainabetterunderstandingofhowthevariousaspectsofcommunicationare perceived,andhighlighttheareasofstrengthandpotentialareasfordevelopment.manypeoplefind thisfeedbackusefulformakingdecisionsanddevelopingactionplansfortheirteamsand/or organizations. BeforeYouReadthisReport... Takeafewmomentstoreflectonhowyouwoulddescribethecurrentstateofcommunication inyourteamororganization o AmItypicallyclearinmycommunication? o WhenI mcommunicatingwithemployeesdoigenerallyfeeli mconnecting? o TowhatdegreedoIfeelI msuccessfullyshapingmymessageformyaudience? o Dopeopleseemtounderstandthereasoningbehinddecisionsthataffectthem? Whatwouldbeidealormosteffectiveinregardtocommunicationforyourteam/organization? Howisyouridealcommunicationscenariodifferentfromyourcurrentstate? Whatrolecouldyouplayinenhancingormodifyingthelevelofcommunicationeffectiveness? Whatstepscouldyoutaketohelpcreatethislevelofeffectiveness? Whatchallengesmightyoufaceintakingthesesteps? AsYouReadthisReport Inreviewingthedataitisimportanttospendyourtimefocusingonthemes(andnotonindividual responsesortryingtoidentifywhosaidwhat).youmayaskyourself Whataretheconsistentthemesinthedata? Isthecommunicationqualityperceiveddifferentlybydifferentgroupsofpeople? Arethereanysurprisesinthefeedback? Howdoesthedataalignwith(ordifferfrom)youranswerstothereflectionquestionsabove? AGILE LEADERS EFFECTIVE TEAMS REAL RESULTS CHICAGO WASHINGTON DC support@truebridgepartners.com COPYRIGHT 2015 TRUEBRIDGE PARTNERS LLC ALL RIGHTS RESERVED PAGE i
4 Explanation of Results Thefollowingisanexplanationoftheresultsthatwillbedisplayedthroughoutthisreport.Resultswill beorganizedasyourequestedthem(e.g.byfunction,byteam,etc.).resultswillbestatedasan averageforeachlevelthatscoresareprovided. ResultsSummary>Onthefirstpageofthereport,youwillfindahighlevelsummaryofthe resultsinthefourprimaryareasinwhichdatawascaptured:connection,clarity,community, andconcurrence.thepurposeofthischartistoprovideyouwithasnapshotofstrengthsand opportunitiesfordevelopment.thiswillhelpyoutofocusasyoureviewthescorecarddata. 5CPointScale Itemswereratedalongthefollowing5>pointscale:StronglyDisagree[1], Disagree[2],Undecided[3],Agree[4],StronglyAgree[5].Scoresarecomputedtotwodecimal places.insomecaseyouwillalsoseeapercentagedisplayednexttothescore.thisisthe percentageofagroupofrespondentswhoansweredaquestion StronglyAgree.Itisalso knownasthe topboxscore. Ratings Averageratingsareprovidedintheresultssummaryandforeachitem.Average ratingsarealsoprovidedforeachratergroup. ColorKey Thecolorkeyappliestotheresultsaccordingtothefollowingguide: o Red=1.0>2.99 Critical o o Yellow=3.00>3.99 Opportunity Green=4.00>5.00 Effective HowToViewWrittenCommentsCThissectionprovidesthecommentsgiveninresponsetothe open>endedquestions.commentsareprovidedverbatim,withoutedits.pleasereadthe commentscarefullyandconsideranyemergingpatternsorthemes.thebestapproachisto avoidwonderingwhowroteaparticularitem,andfocusonusingthecommentsandthemesto gaingreaterinsightintotheresults.thewrittencommentsmayhelpyoutobetterunderstand thescores,andprovideguidanceindesigningperformanceimprovementstrategies. NumberofRespondents Atthebottomoftheresultspages,youwillseeanindicationofthe numberofrespondentsandthesizeofeachgroup.example:admin=5;customerservice=5; Engineering=5;Finance=6;Sales=7.Topreservetheanonymityofresponses,theresultsfor groupswithfewerthan5participantswillberolledintoan"other"category. ATruebridgeconsultantwillprovideacomplimentarydebrieftohelpyouunderstandyourresultsand createanactionplan.toschedule,pleasecontactusatsupport@truebridgepartners.com. AGILE LEADERS EFFECTIVE TEAMS REAL RESULTS CHICAGO WASHINGTON DC support@truebridgepartners.com COPYRIGHT 2015 TRUEBRIDGE PARTNERS LLC ALL RIGHTS RESERVED PAGE ii
5 C 4 Effectiveness Connection Clarity Community Concurrence Copyright 2015 Truebridge Partners All Rights Reserved. 1 of 6
6 Connection 1. When we communicate we seek to connect. 2. We demonstrate appreciation for dissenting opinions. 3. We communicate in a way people find motivating. 4. We acknowledge each others' expressions of feeling. 5. We express our feelings to others. Copyright 2015 Truebridge Partners All Rights Reserved. 2 of 6
7 Clarity 1. We give enough information, but not too much. 2. We actively listen to co-workers. 3. We communicate in a way that encourages trust. 4. We have open two-way conversations. 5. We are honest with one another. Copyright 2015 Truebridge Partners All Rights Reserved. 3 of 6
8 Community 1. We shape communication to fit the audience. 2. We explain the reasons for requests. 3. We connect communication to the business purpose. 4. We ask for feedback. 5. We offer thoughtful responses. Copyright 2015 Truebridge Partners All Rights Reserved. 4 of 6
9 Concurrence 1. We make clear requests. 2. We let people finish speaking before responding. 3. We actively manage nonverbal communication. 4. We ask for confirmation. 5. We ask for a commitment. Copyright 2015 Truebridge Partners All Rights Reserved. 5 of 6
10 Open-Ended Responses 1. To promote effective communication we should do more...?... Business Dev says: Finance says: Legal says: Product Dev says: Sales says: 2. To promote effective communication we should do less...?... Business Dev says: Finance says: Legal says: Product Dev says: Sales says: Copyright 2015 Truebridge Partners All Rights Reserved. 6 of 6
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