Jordan. Issue 6 > June General Manager s Note. Page 2 News Section. Page 3 ATM Coverage

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1 Newslletter Jordan General Manager s Note Page 2 News Section Page 3 ATM Coverage Page 4 New Hire Announcement, New product promotion (Amadeus epackages) Page 5 Tip & Quiz 3 Winner Dear Valued Partners, Welcome to the 6th Amadeus Jordan Newsletter, the 2nd in First and foremost I want to take this opportunity to wish you all a very prosperous and successful summer season and to extend my early congratulations on the Holy month of Ramadan. To recap on what was an extremely busy and exciting half of the current year 2012; Amadeus Jordan reached new heights in number of customers acquired and new businesses developed. On the products level, we also increased our online offerings and web-services solutions deployment, with the launch of a new B2B top-of-the-art art solution, namely Amadeus E-Consolidator. E More and more travel agencies enjoy now using other different Amadeus products, such as Amadeus Customer Profiles, Master Pricer Expert, Amadeus Automated Ticket Changer and many others. On the Sales & Marketing level, we have also increased our sales force by recruiting a new member, namely Miss Dana Khoulki who many of you know her before joining us. I am also sure that the finger prints of our Marketing executive, Miss Dina Maayeh are clear to all of you as she is on a weekly contact with you. Amadeus participation in the ATM 2012 is another sound success, where we have been chosen by our partners as the preferred Global Distribution system stem for Hotel Booking platform, add to that the new products announced, such as Amadeus Offers and Amadeus Mobile solution. You will have more information on such event in the Newsletter. On the Customer Service level, Mrs. Abeer Mustafa has recently joined join us, bringing with her a rich knowledge of Amadeus system that will definitely add a great value to the daily support activities. The second half of 2012 will be no different!! We will continue to enhance and invest in our product offerings that will help hel improve the experience and efficiency for our customers. In such direction, I am pleased to announce here that there will be a couple of workshops to be conducted after the Holy month of Ramadan. We hope you find our newsletter both interesting and informative info and as always we would like to receive any feedback from you. With warm regards, Fadi Asal General Manager Page 6 Quiz #4

2 News Highlights Amadeus chosen by travel agents as preferred Global Distribution System for hotel booking platform at ATM 2012 To read more, visit Southwest Airlines and Amadeus IT Group sign contract to support the carrier s plan to implement international service To read more, visit Amadeus strengthens its partnership with STA Travel with a long-term global agreement To read more, visit

3 ATM 2012 coverage th This year was another great success for Amadeus at the Arabian Travel Market, Dubai. For the 11 consecutive time, Amadeus has had the opportunity of being heard by this regions airli airline ne and travel agency community where w we wtinessed a highly busy stand of over 600 registered visitors. During those 3 busy days, we e had the opportunity to annouce the launch of Amadeus Mobile Traveller, a fully intergrated and complete mobile application designed to support pre-trip, in-trip, and posttrip functionalities, during a press conference where more than 20 media publications had attended. On the very last day of the ATM, a seminar discussion was organized by the three major GDS s in which the topic was on How to fully utilise the GDS. Following the discussion, we were deeply honored to know that Amadeus was chosen as the technology provider of choice for our hotel booking platform (Amadues Content Store) in the MENA region, according to a poll that was conducted among the audience. We are very pleased to have our content store as the best nonair solution and strongly urge those of you who are not familiar with this solution to dig dig deeper and discover how it can benefit your business and drive greater revenue! For more info on Amadeus Content Store, Store visit Business aside, it wasn t just all work and no fun at our stand. Several everal exciting activies were organized for our dear customers each day. The entertainment included an incredible acrobats performance, a beautiful violenist piece and a stimulating performance by the Dubai Drums that everyone took part in. We attracted a great audience to our stand and put smiles on lots of faces after a long eventful day! To wrap up, we are very pleased with the results of our participation, participation had a great time networking and are looking forward to another great showing at the ATM next year. To view photos from the ATM,, kindly visit our Facebook page where you will find a whole album fully covering the course of the event. On your way there, don t forget to Like our page and become an online friend of Amadeus Jordan. Like us on Facebook!

4 New Hire Announcement Welcome on board We are pleased to announce that Mrs. Abeer Mustafa has recently joined our Help Desk team! Prior to joining us, Abeer had served 2 years with Royal Jordanian Airlines. Fluent in Arabic, English and German, Abeer brings experience and a proven track record of success to Amadeus Jordan which will be invaluable in meeting our departmental goals and objectives. Please join us in welcoming her on board and wish her all the success in her future endeavors with Amadeus Jordan! Contact Details: abeer.mustafa@amadeus.com Tel: We know that you are facing pressure to prove your value to your web-savvy savvy consumers who can create tailor-made holidays online. Travellers are increasingly using low-price price internet fares and rates to put together their own holiday packages, selecting their own combinations of hotel, transfer, flight and excursions. As a result, winning customers poses new challenges for you. We hav have your answer! With Amadeus epackages, epackages you can: Enhance your online offering Sell your own content Increase your sales volume To learn more, contact our Sales Manager; Osama.masri@amadeus.com or call on Amadeus e epackages is the ideal solution for selling: Desert safari Hajj & Umrah packages Events & attractions Pyramid Light & Sound show Custom travel products and services Holiday packages and more.

5 #Amadeus Tip Do you know that some airlines CANNOT process a big number of tickets to be issued in ONE TTP ENTRY in a ONE PNR? For example, in a PNR created on Turkish Airlines that holds more than 5 passengers, there is a big possibility that the TTP entry will fail and you will see CANN tickets registered into your Sales Report (TJQ/SOF). To avoid such problem, we advise you to issue the tickets in more than ONE TTP entry: Winner Announcement The winner of the raffle for Quiz 3, enewsletter issue 4, is: «Kholoud Adham UNITAG» Congratulations! like your new Camera. New Quiz found below We hope you Example: TTP/P1-3 passengers 1 to 3 Issue tickets for TTP/P4-6 Issue tickets for passengers 4 to 6 in the same PNR TTP/P7-9 Issue tickets for passengers 7 to 9 in the same PNR For more information on TTP entries with passenger selection, check the information page under HE TTP and then enter MS 463

6 Don t miss your chance to be one of our lucky winners! Q1. During the ATM 2012, Amadeus was chosen as the preferred GDS for our hotel booking platform. What is the name of such platform??? Send us your answer! Q2. What is the Entry to quote the Best Available Fare pricing while creating a PNR and BEFORE End of Transaction (ET/ER)?? a. FXX b. FXB c. FXR d. FXC Q3. What is the Entry to print WHOLE PNR history?? a. IBP b. IEP c. WRA/RT d. WRA/RH your answers to Marketing.jo@amadeus.com OR Dina.maayeh@amadeus.com & enter the draw where the winners will be randomly chosen! Editor: Dina Maayeh Marketing & Communication T: E: Dina.maayeh@amadeus.com For any suggestions, send an to: Marketing.jo@amadeus.com