Ali Al Soma Director-General Saudi e-government Program (Yesser)

Ali Al Soma Director-General Saudi e-government Program (Yesser) asoma@yesser.gov.s Electronic/Mobile Government in Arab States: Building Capacity in Knowledge Management through Partnership 18 th -20 th November 2008 Beirut, Lebanon

Contents 1.0 The Program 2.0 Strategy and Action Plan 3.0 Governance 4.0 Infrastructure Building Blocks 5.0 e-gov National Contact Center initiative 6.0 Capacity Building Initiative 7.0 Achievements

1.0 The Program

National e-government Program Official start 1/1/2005 Ministry of Communic ations and IT Yesser Ministry of Finance The Supreme Supervisory Committee The Minister of Finance (MOF) - The Minister of Communications and IT (MCIT)- - The Governor of the Communications and IT Commission (CITC) Communicat ions and IT commission The Advisory Group The Steering Committee Chaired by the Governor of CITC Representatives from MOF, MCIT, CITC The e-gov Committee in each Governme nt Program Directorate

2.0 Strategy and Action Plan

2010 VISION Goal of providing services to everyone in the country (i.e., city and countryside, citizens, business and expatriates) Timeline needed to boost motivation and ensure timely delivery Goal of providing access to services from everywhere inside and even outside the country (e.g., expatriates) Goal of providing access to services at any time ( 24/7 ) Key belief of e-government must be driven by user demand By the end of 2010, everyone in the Kingdom will be able to enjoy from anywhere and at any time world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means. Objective of providing better services Goal of providing services to the user in an integrated and seamless way Goal of providing services through electronic means such as internet, kiosks, IVRs and mobile phones (SMS) Goal of providing services at the highest standard of security

10 OBJECTIVES FOR SAUDI-ARABIA S E-GOVERNMENT INITIATIVE PROVIDE BETTER SERVICES BY THE END OF 2010 1. Provide the top priority services (150) at world class level of quality electronically 2. Deliver services in a seamless and user friendly way and at highest standards of security 3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country 4. Realise 75% adoption rate with respect to the number of users 5. Ensure 80% user satisfaction rating for all services provided electronically INCREASE INTERNAL EFFICIENCY AND EFFECTIVENESS 6. Deliver all possible official intra-governmental communication in a paperless way 7. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible 8. Purchase all goods and services above a reasonable value threshold through e-procurement CONTRIBUTE TO COUNTRY S PROSPERITY 9. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services 10. Help improve use of country s assets and resources by increasing society s productivity in private, business and public sector

COMPONENTS OF E-GOVERNMENT ACTION PLAN Building a reliable infrastructure (incl. data and technical layer) in compliance with YEFI* standards and building on e-government infrastructure Describing all the service improvements aimed for by redesigning the government agency s services, e.g., availability whenever and from wherever Governance Having a compelling and motivating vision to drive the initiative as well as clear and specific objectives to guide implementation Vision & Objectives E-Services (150) Infrastructure (6) Organization Funding Crossdepartmental projects (3) * Yesser Framework for Interoperability; **Not applicable for all government agencies Change Mgmt. Providing major crossdepartmental applications as a catalyst for increasing efficiency and effectiveness of government agencies Having a dedicated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative

OVERVIEW INFRASTRUCTURE PROJECTS Government network Integration infrastructure Government portal Intranet portal Infrastructure Projects E-services shared data Interoperab. framework Project E-government network Integration infrastructure E-government portal Intranet portal E-services shared data Interoperab. framework Description Involved entities Network infrastructure and set-up of standards allowing gvmt. agencies, companies and individuals data exchange Infrastructure for VPN connecting government institutions Data center established, stage I connecting (40+) government organization accomplished Integration bus Shared services: user authentication/ authorization, payments User interaction toolkit MoI, MoCI SADAD Single (not exclusive) point of access to information about gvmt. services and e-services for citizens and companies Single (not exclusive) point of access to gvmt. e-services All gvmt. agencies participating in e-government program The portal was launched Single (not exclusive) point of access to internal gvmt. data and supporting applications for gvmt. agencies and their employees All gvmt. agencies participating in e-government program Not Started Facilitation of data sharing between gvmt. Institutions Implementation of required interfaces All gvmt. agencies participating in e- govern-ment program Phase I accomplished. Common standards and definitions to be used in exchange of information between gvmt. agencies Owner Yesser Data owners Yesser (e.g. MoI, MoCI) Accompli shment status All gvmt. agencies participating in e-govern-ment program Government service bus Implementation phase I accomplished. All gvmt. agencies participating in e-government program Rel 1.1 accomplished

OVERVIEW E-SERVICES PROJECTS E-procurement Government correspondences eservices Projects National data exchange Project Category 1 or pilot e-services Category 2 e-services Category 3 e-services Description Services of highest priority, serving as best practice examples Services of very high priority Services of high priority Process mapping for service as-is, business process redesign, IT assessment and redesign, e-enablement and implementation of service Number of services G2C: 2 G2B: 3 G2G: 1 G2C: 12 G2B: 5 G2G: 3 G2C: 57 G2B: 62 G2G: 5 Owner (4) government organizations 11 different government agencies 34 different government agencies

OVERVIEW NATIONAL APPLICATION PROJECTS E-procurement Government correspondences National Application Projects National data exchange Project E-procurement Government correspondences Government databases Description Development of a government-wide electronic platform for centralized procurement of goods and services needed in gvmt. agencies In the end state, usage of platform mandatory for all gvmt. agencies and all suppliers (given value of purchase is above a certain threshold) Development of a government-wide electronic platform to prepare, exchange, store, track and retrieve messages and documents To consist of two modules Electronic messaging system Electronic document management system Development of a government-wide electronic platform to make available to all gvmt. agencies (and, possibly, the public and the private sector) information already stored in databases of various government agencies Owner Ministry of Finance Yesser (facilitator) Yesser (facilitator) Involved entities Short term, only biggest ministries Long-term, all government agencies All government agencies and their employees As suppliers : gvmt. agencies to be identified As users: all gvmt. agencies and, possibly, the public and private sector

3.0 Governance 3.1 The Funding Mechanism 3.2 Regulatory Frameworks 3.3 Transformation Measurement Mechanism (TMM)

3.1 The Funding Mechanism

FUNDING MECHANISM: THREE DIFFERENT MECHANISMS Fully central funding Central co-funding Third party (PPP***) funding Description Financed fully by Ministry of Finance out of central e-gvmt. budget for National e-gvmt. Action Plan Shared financing by Ministry of Finance out of central e-gvmt. budget and by individual Gvmt. agencies out of own budget Financed by private sector companies based on PPP Scope Category 1 pilot services projects All infrastructure projects All national application projects Individual Gvmt. agencies projects submitted for central co-funding Predominantly Category 2 and Category 3 e-services projects e-gvmt. projects from which private sector companies can generate revenues from Gvmt.-external sources Gvmt.-external and/or Gvmt. internal sources Prerequisites Funding for the National e- Gvmt. Action Plan Establishment of e-gvmt. competition Evaluation and approval of projects by joint Ministry of Finance and Yesser Committee Evaluation of financial necessity, need to transfer skills, criticality of time to implement and development need of private sector Remarks Possibility of 3rd party funding for some projects Two requirements Only co-financed* According to milestones** Projects appropriate for PPP based funding to be identified by implementing Gvmt. agency based on revenue forecast, presence of required skills in private sector and risk assessment * i.e., government agencies submitting the projects must finance part of the project themselves. **i.e., money will not be granted fully up-front, but in parts acc. to well-specified milestones.***private-public-partnership

3.2 Regulatory Frameworks

REGULATORY FRAMEWORK - e-transactions Act. IT Criminal Act. - Telecommunications Act -Rules Governing Private Sector Participation - e-gov Implementation Rules - Directive to form Government Agencies e-government Committees -Directive to Shift from Conventional to Electronic Methods Source: Yesser

3.3 Transformation Measurement Mechanism (TMM)

THREE LEVELS OF MEASUREING AND EVALUATING 1 Ministry/Agency Level Applying Resolution 40 1. Implementation Rules for all government agencies to be measured 2. Measuring form to be submitted by all government agencies each six months stating the development of e-government adaptation 2 National Level Action Plan Indicators: Balance Score Card Project: Objectives: 1. Detailing Action Plan s Monitoring Indicators 2. Applying monitoring and reporting document 3. Collecting the summery of agency s measuring forms and applying it on National Level 3 International Level Mapping KSA to UNPAN s and WEF/INSEAD s NRI Indexes: e-mapping Project: Objectives: 1. Deepening KSA s presence in the UNPAN and NR 2. Strengthening KSA s local capacity to provide relevant data 3. Identifying the strategic benefits to be obtained from KSA s e-mapping

AGENCY LEVEL TRANSFORMATION MEASUREMENT

4.0 Infrastructure Building Blocks