INSTITUTIONAL CAPACITY BUILDING FOR SUCCESSFUL EGOVERNMENT IN COLOMBIA. The African E-Leadership Meeting Dar es Salaam, Tanzania - June 20-23,2011

Transcription

1 INSTITUTIONAL CAPACITY BUILDING FOR SUCCESSFUL EGOVERNMENT IN COLOMBIA The African E-Leadership Meeting Dar es Salaam, Tanzania - June 20-23,2011 FRANCISCO CAMARGO SALAS Government Online Programme Manager

2 CONTENT STRATEGY Context Vision and objetives International environment Colombia in the global ranking of e-gov Local environment Key successful factors Curren status ACHIEVEMENTS AND PROGRESS Integrated Access Point E-procurement System Examples of online procedures and services GOALS 2014 Government Online Goals Maturity model of Government Online

3 CONTENIDO STRATEGY Context Vision and objetives International environment Colombia in the global ranking of e-gov Local environment Key successful factors Curren status Maturity model of Government Online

4 Colombia

5 COLOMBIA

6 Digital Living Plan The main objective of the plan is to promote the massification of the use of Internet in the country Increase by 4 times the number of Internet connections Municipalities connected via optical fiber networks

7 Digital Ecosystem Infraestructure Supply Users Services Digital Ecosystem Applications Demand Source : World Bank Building broadband: Strategies and policies for the developing world, January 2010

8 VISION AND OBJETIVES THE STATE BUILT BY AND FOR THE PROSPERITY OF THE COLOMBIANS THROUGH THE USE OF ICT GENERAL PURPOSE Government Online is a Strategy of the National Government, led by the Ministry of Information and Communications Technologies that contributes on building a more efficient, transparent and participative Government, which collaborates with the whole society to provide better services by taking advantage of ICT. SPECIFIC OBJECTIVES To drive efficiency and collaboration across and between all Government agencies, as well as society as a whole To contribute to the increase of transparency in public management To promote citizen participation and engagement by the use of ICT To Strengthen the conditions to raise competitiveness and improve quality of life

9 GOVERNMENT ONLINE ECOSYSTEM Content authoring and take-up Training and coaching of public officials Incentives to third parties for development of services, and to citizens for collective construction User training and coaching (synergy Vive Digital) Infrastructure Provides technological assets Connectivity at public institutions and homes (in sync with Vive Digital) Public institutions back-office Open IT Interoperability Platform Multichannel DEMAND People Government Online Processes SUPPLY Generate demand Online procedures Open market for added-value online services (in sync with Vive Digital) e-participation & e-democracy Procurement In sync with Vive Digital, 2010 Applications Organize the offer of data and services Information Management Public policies and regulation

10 INTERNATIONAL ENVIRONMENT No. 1 Regionwide In e-participation No. 1 of Regionwide In e-gov No. 9 worldwide In e-services UN report No. 26 World No. 1 LATAM No. 31 World No. 1 LATAM No. 9 World No. 1 LATAM No. 56 World No. 12 LATAM No. 57 world No. 7 LATAM No. 54 world No. 10 LATAM

11 COLOMBIA IN THE E-GOVERNMENT INDEX E-GOVERNMENT INDEX World Latam

12 COLOMBIA IN THE E-GOVERNMENT INDEX E-GOVERNMENT INDEX WORLD LATAM Infraestructure sub-index Human capital subindex Colombia 75 (0,242) Suiza 1 (0,768) Colombia 86 (0,881) Cuba 1 (0,993) e-services subindex Colombia 9 (0,711) Corea 1 (1,000) e-services subindex components Fuente: Reporte ONU 2010 en 192 países Corea Corea USA Australia 97% 84% 91% 68% 76% 13 44% 26 53% 4 54% 4 Información Interacción Transacción Conectado

13 NATIONAL ENVIRONMENT The strategy is part of the National development plan Prosperity for all It is a fundamental axis of the plan Articulates with the Governance and Administrative Efficiency Policy It is one of the fundamentals of the ICT Act National Competitiveness Policy - Conpes 3527 de 2008 Government Online Strategy Declaration - Conpes 3650 de 2010

14 KEY SUCCESS FACTORS Holistic approach and work together Accompaniment Description All government agencies are responsible Diagnostics and action plans Issues to note 1st country in the region with 100% mayo ralties Online from 73 to 542 transactions and services online in 2 ½ years 100% government index in the national order consolidated in 2 years Appropriation Dissemination and support for serv ers and citizenship 31% to 62% in the use of online services 114,000 Public servants trained in 2½ years Traversal solutions Monitoring and evaluation Standards-based solutions for collaboration be tween institutions Systemic approach to assess progress, use, quality and impact Government Intranet Boarding for the chain model limits tropics (11) Defined interoperability framework for the State Monitoring is made both in the State progress and the perception of citizens

15 NATIONAL ENVIRONMENT Citizens Status: mistrust and skeptical in Government; resistance to use of ICT; multiple and changing tastes Value offer: more and improved online procedures and services; participation and voice in decision-making processes; support on usage. Government Online Businesses Status: Less procedures and more efficiency Value offer: Lower transaction times and costs; facilitate business environment Status: uneven development; limited capabilities; lag in enabling conditions; low data exchange levels Value offer: differentiated strategies; support; open market; promotion of collaboration scenarios Institutions with public duties

16 KEY SUCCESS FACTORS Holistic Approach The strategy is based on joint efforts, taking into account that all public administration agencies across the country are responsible for the implementation

17 KEY SUCCESS FACTORS Clear method Decree 1151 of 2008 Government Online Manual Government Online Committee at each agency Methodologies for diagnosis and action plan Circulars and the Comptroller's Office Document of Government Online Policy - CONPES Transformation Servicios organizados a partir de las necesidades Transaction Democracy Collective construction of policy and decision making Government Online Products and services Interaction Comunication between agencies and citizens Information Online Information Publication / / / / 2012

18 KEY SUCCESS FACTORS Accompanying public agencies 1101 mayoralties and 32 governors have benefited from the support for the implementation of Information Phase. 100% of the mayoralties website since 2006, a fact that distinguishes Colombia the first Latin American country to have presence on the Internet in all municipalities

19 KEY SUCCESS FACTORS Standards-based solutions and cross-collaboration Interoperability Platform Common language for sharing information Executed online Online Reporting Online Payment Online Authentication Technological infrastructure High Speed Network Data Center Contact Center

20 KEY SUCCESS FACTORS Monitoring the use, quality and impact For continuous improvement To analyze and understand the situation To compare with this standard, objectives and targets To provide feedback to stakeholders

21 CURRENT STATUS High (81-100) Medium (51-80) Low (0-50) National Territorial National Territorial National Territorial National Territorial National Territorial 3% 6% 4% 2% 3% 1% 24% 27% 37% 80% 78% 12% 19% 8% Information 68% 18% 15% 55% 40% Source: Government Online program APR/11 62% 19% 20% 94% 35% 19% Interaction Transaction Transformation Democracy 38% 75% 44% 96%

22 CURRENT STATUS Sector / Branch / Body Index Information Interaction Transaction Transformation Democracy National Education 1 0, % 100% 99% 92% 100% Statistics 2 0, % 100% 98% 96% 79% Social Protection 3 0,921 98% 97% 94% 83% 97% Solidary Economy 4 0, % 100% 100% 66% 100% Mining & Energy 5 0, % 97% 95% 87% 74% Public Credit & Treasury 6 0,890 96% 93% 93% 83% 87% Information and Communication Technologies 7 0,889 96% 95% 91% 81% 89% Agriculture & Rural Development 8 0,882 97% 99% 99% 74% 83% Science, Technology and Innovation 9 0,869 93% 61% 87% 89% 100% Planning 10 0,844 94% 73% 89% 81% 88% Public Service 11 0,840 94% 87% 93% 68% 90% Security 12 0,813 89% 100% 93% 87% 40% Foreign Affairs 13 0,799 98% 94% 73% 79% 70% Defense 14 0,792 96% 93% 87% 64% 73% Transportation 15 0,714 96% 78% 82% 60% 58% Controlling 16 0,693 80% 69% 81% 68% 53% Commerce, Industry & Tourism 17 0,693 94% 93% 89% 74% 76% Enviroment, Housing & Territorial Development 18 0,673 83% 75% 85% 44% 66% Interior Affairs & Justice 19 0,635 96% 71% 65% 60% 44% Presidency 20 0,607 92% 83% 79% 67% 100% Independent Agencies 21 0,574 78% 59% 81% 52% 25% Judicial Branch 22 0,569 68% 68% 72% 45% 41% Regional Autonomous Corporations 23 0,553 90% 83% 68% 38% 27% Electoral Organization 24 0,422 64% 44% 30% 43% 45% Culture 25 0,400 88% 72% 57% 35% 35% Universities & Institutes 26 0,326 51% 41% 37% 33% 12% Legislative Branch 27 0,319 58% 49% 56% 10% 10% Diagnostic at 195 entities from 27 sectores/branches/bodies, as of 30-Apr-11

23 MATURITY MODEL OF GOVERNMENT ONLINE Continuous improvement Constant innovation in accordance with citizen feedback Advanced Is internalized and all services offered Basic Understanding organization / offer of first services Provides information and open public data (not sensitive) in reusable formats to the use of society Enables two-way communication Delivery of Government online products and services Provision of products and services based on the citizen needs Society is built with the active participation of all its parts Preparation Conditions to enable the component Information Interaction Transaction Transformation Democracy Government as a platform

24 THEMATIC COMPONENT Information Transformation Democracy NEW ISSUES Opening Data Access information through multiple channels Usability Paperless Policy Green IT IT Standards Information Security Open services market Electronic notification Services for vulnerable population Social control Troubleshooting

25 CONTENT ACHIEVEMENTS AND PROGRESS Portal of the Colombian State E-procurement System Examples of online procedures and services

26 PORTAL OF THE COLOMBIAN STATE Refers about Web sites and information of procedures and services, with an increase in three years of 512% in its use More than total site visits in the first four months of 2011

27 E-PROCUREMENT SYSTEM Entidades Registradas Billones de pesos ,7 41,7 28,9 19,3 14,7 5,3 8, No. Procesos Publicados Next phase: online contracts Paperwork elimination, online public hearings and auctions, etc. Providers will receive notices by according to their interests The development phase has concluded and is now in the process of being validated

28 EXAMPLES OF ONLINE PROCEDURES Judicial records online certificates issued between NOV/08 & APR/11 Elimination of appointment Times reduced from two hours to 10 minutes From January 2011 it's free Savings of over USD $ 40 million to citizens through direct cost reduction and elimination of indirect costs (transportation, photographs, etc.) JAPR/11 Source: Administrative Department of Security

29 EXAMPLES OF ONLINE PROCEDURES International Trade Single Window Integration of 18 agencies in order to process 98 simplified foreign-trade procedures (Before there were 200) Over 3 million authorization has been made APR/11 5,380 companies operate via digital-signature certificates while 40,000 registered users operate through brokers The average approval time is 8 hours Source: Ministry of Commerce, Industry and Tourism

30 CONTENT GOALS Government Online Goals

31 GOALS - ACTION PLAN Notaries online Controlling online Corporations online Government online innovation center Emergency care online 100% of all notaries are implementing Information and Interaction phases 50% of all notaries are implementing and using the Notaries Single Portal 50% of all notaries are implementing and using the One-stop shop of Notaries 60% of all national agencies are implementing online fiscal accountability and auditing 30% of all territorial institutions are implementing online fiscal accountability and auditing Fiscal Control agencies are implementing the One-stop shop of Claims 50% of all Departmental Assemblies are now on line 30% of all Municipal Councils are now on line 100% of Congress online implemented Center for research, development and innovation of Government online implemented Emergency care system implemented with transparency and monitoring modules Implementing the integration of information from the sectors

32 GOALS - ACTION PLAN Governmental Intranet Government online at territorial level Paperwork elimination E-Procurement system Crystal Urn 150 agencies connected to the High-Speed Network 10 additional cities covered the High-Speed Network 35 new agencies using the Government s Data Center 20 national agencies using the Constituent s Contact Center 1,134 territorial institutions (Town Halls and Governor s Offices) are progressing through the Strategy phases An average of 3 procedures and services are electronically enabled in each territorial institution 6 killer applications developed for constituents, businesses and institutions Regulated governance of paperwork elimination actions 60% of all national agencies implemented paperwork elimination actions 15% of all territorial institutions implemented paperwork elimination actions 100% of all national and territorial agencies have joined the system 10,000 suppliers have been trained on system s usage 100% of procurement processes have been handled via the system 100% of phase 2 implemented: Interactions with Constituents 100% phase 3 implemented: Public management & planning

33 THANKS.. WELCOME TO COLOMBIA