An Introduction to Workman Property Management

An Introduction to Workman Property Management

Contents Workman at a glance Property Management the Workman way Building Consultancy with a commercial focus The best team for your business Section title 2.

Workman at a glance Workman at a glance 1.

Workman at a glance SERVICES Property Management and Building Consultancy specialists OFFICES Birmingham, Bristol, Cambridge, Chorley, Glasgow, Guildford, London (Victoria and City), Manchester, Newcastle, Swindon and Paris PERSONNEL 630 including 48 Partners PROPERTIES UNDER MANAGEMENT 3,500+ properties with an approximate capital value of 20bn+ and 18,000 tenants BUILDING CONSULTANCY Nationwide team of 100+ FINANCE Rent collection of over 1.5bn pa, 1,200+ service charges and over 250m pa expenditure Workman at a glance 2.

Some of the organisations we re proud to work with P R O P E R T Y Workman at a glance 3.

33 years of sustainable growth 1983 Workman founded in December 1983, Marble Arch, London 1992 Manchester & Glasgow offices open 1980 2000 1990 1987 Bristol office opens 1999 Workman grows to employ 100 professionals Workman Section at a glance title 4.

2008 Swindon and Newcastle offices open 2010 Cambridge office opens 2014 City office opens; Workman now employs 500 people; opens office in Germany with Treureal 2015 Birmingham office opens 2020 2010 2009 Now employs 300 people across the UK business 2016 11 UK offices with 48 partners employing 630 professionals across specialisms of Property Management and Building Consultancy Workman at a glance 5.

A business model that minimises risk GROWTH OWNERSHIP Continued manageable and sustainable growth Independent LLP DEBT No borrowings BUSINESS CONTINUITY QUALITY ASSURANCE TRAINING Disaster recovery procedures in place and regularly audited ISO 9001:2008 (Accredited Procedures) ISO 14001 (Environmental) OHSAS 18001 (Health and Safety) AAF 01/06 (Internal Controls) Training division providing structured training programme and career development Workman at a glance 6.

The largest, independent commercial property management and building consultancy firm in the UK, with offices nationwide and over 30 years experience. Workman Section at a glance title 7.

Sustainability ACCREDITATION ISO 14001 Environmental Management Systems DATA CAPTURE To meet statutory and client requirements RESOURCES AUDITS COMPLIANCE CONSULTANTS Dedicated environmental team to ensure best practice, providing training and support on technical issues Sustainability and energy audits to improve performance and enable benchmarking Systems to capture data, monitor compliance and reduce energy consumption Strong relationships with specialist consultants Workman at a glance 8.

We work with carefully selected specialist consultants and with clients own environmental advisors. Workman Section at a glance title 9.

Property Management the Workman way Property Management the Workman way 10.

Property Management services Pre-acquisition due diligence Tenant engagement Procurement of site services Employment and management of on-site staff Service charge administration and cost control Collection of rent, service charge and insurance Landlord and tenant Repairs and maintenance Property inspections Statutory compliance Financial control and reporting Insurance management Refurbishment and improvement Lettings support Property Management the Workman way 11.

Key benefits of management approach Proactive tenant communication to enhance relations with our clients customers Regular on-site presence to maintain the highest site standards and provide valuable client feedback Thorough service charge management to meet clear performance targets and ensure appropriate levels of expenditure Rigorous procurement procedures to drive supplier performance, ensure value for money and based on complete cost transparency Property Management the Workman Section way title 12.

A strong focus on the fundamentals of property management Proven approach to debt control to de-risk our clients income streams Quality-controlled data management processes to provide an accurate and current data platform Extensive risk management systems to ensure our clients statutory obligations are met Sustainability central to service delivery to meet and exceed clients environmental objectives Property Management the Workman Section way title 13.

A dedicated team of retail specialists PMA Tenant communication National retailer liaison Maintain fit-out standards Meet retailer requirements Tenant relations Coordinated approach Central income reporting and analysis Retail delivery Asset management Workman Retail 90+ shopping centres 230+ retail parks Commercialisation Centre management Asset strategy and planning Maximising NOI Service charges Integration into Workman Retail Staff training and career development RICS code Service quality and value for money Property Management the Workman Section way title 14.

Thorough risk management to maintain statutory compliance Health and safety: Nationwide team of 11 specialist staff Authorities liaison Training and development Risk assessments Management tools 24hr incident reporting Policy and procedures External IOSH courses RIDDOR OHSAS 18001 Demonstrate compliance Statutory document compliance General Fire Task management In-house face-to-face Accident investigation Extranet Proactive communication Environmental and water Claims handling Steering committee Working party groups Online training system Client reporting Property Management the Workman way 15.

A financial accounting service built on trust Service charge management AAF 01/06 (ICAEW) Accounts payable Cashiering Client accountants Process controls Property Manager Client Credit control RICS client monies Property Management the Workman Section way title 16.

Building Consultancy with a commercial focus Building Consultancy with a commercial focus 17.

Building Consultancy services STAFF KEY CLIENTS PROJECT MANAGEMENT BUILDING SURVEYING DUE DILIGENCE Team of 100+ nationwide Columbia Threadneedle, Hammerson, Intu, Grosvenor, Land Securities, BlackRock, Hermes Schemes ranging from 2m- 20m Range of professional services; including planned preventative maintenance programmes, dilapidations, alterations, defect diagnosis, CDM, expert witness, party wall awards and land registry plans Pre-acquisition surveys and development monitoring Building Consultancy with a commercial Section focus title 18.

Building Consultancy services A focus on the client s commercial objectives. TECHNICAL EXPERTISE COMMERCIAL UNDERSTANDING PROGRAMME AND PROCUREMENT APPROACH FLEXIBILITY TEAM STRUCTURE Specialists in refurbishment, extension and re-modelling projects Close working relationship with property and asset managers develops commercial knowledge of service charges and capital requirements Bespoke procurement routes to balance risk, quality, programme and cost Project teams tailored for each instruction with strong relationships and control over the supply chain Streamlined nationwide teams to accelerate response times, reduce interface risk and lower cost Building Consultancy with a commercial Section focus title 19.

The best team for your business The best team for your business 20.

The best team for your business PEOPLE EXPERIENCE FOCUS LOCAL KNOWLEDGE RISK INNOVATION Motivated, experienced, stable team 30+ year track record of property management and building consulting skills in all sectors of commercial property Clear focus on property management and building consultancy Regional network providing local expertise and close tenant relations Robust risk management systems Track record in delivering value through specialist approach to property management The best team for your Section business title 21.

Specialising purely in Property Management and Building Consultancy which has been the foundation of the firm s growth. The best team for your Section business title 22.

workman.co.uk BIRMINGHAM BRISTOL CAMBRIDGE CHORLEY GLASGOW GUILDFORD LONDON MANCHESTER NEWCASTLE SWINDON PARIS