POSITION DESCRIPTION Capability Development Consultant Development & Delivery/Building Capability Date Produced/Reviewed: February 2016 Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Date:... 1
Role Purpose CM Health s Healthy Together Strategic Plan, focuses on transformation and systems integration to better meet the needs of the community we serve. It aims to establish Counties Manukau Health as a high performing organisation and an employer of choice, by being a great and safe place to work. This means our people reflect the diversity of the community we serve and are valued and engaged so that together, we can provide excellent, collaborative, high quality, compassionate and safe healthcare. The Capability Development Consultant will work across key initiatives to develop, implement and facilitate strategically aligned transformational and capability development programmes to support major organisational change. With a focus on building internal capability to enable and support system wide transformation and change management with the ultimate aim of enabling the delivery of excellent healthcare. Our Vision Counties Manukau District Health Boards Shared Vision Our shared vison is to work in partnership with our communities to improve the health status of all, with particular emphasis on Maaori and Pacific peoples and other communities with health disparities. We will achieve this by building on our past and current successes, and working in partnership to achieve Healthy Communities, Healthy People, Whaanau and Families and Healthy Services. Our Values Our Strategy Valuing everyone Make everyone feel welcome and valued Kind Care for other people s wellbeing Together Include everyone as part of the team Excellent Safe, professional, always improving 2
Place in the Organisation Director of Ko Awatea General Manager Ko Awatea Building Capability Lead Development & Delivery Lead Organisational Development Manager Transformation & Change Programme Lead Capability Development Consultant Role Description Position Title Manager s Title Department Role Type Capability Development Consultant Transformation and Programme Change Lead Ko Awatea Development & Delivery/Building Capability Fixed Term Key Organisational Relationships Manager Peers Internal External Transformation & Change Lead Work as part of whole Development & Delivery Team in partnership with the Building Capability Team; Colleagues in the OD & Professional Development Teams Directors/ELT, HR Team, Improvement Leads, Clinical Leads, Service Managers, General Managers, HR Business Partners Professional Bodies; NGO s; Tertiary Providers; External stakeholders Role Complexity and Scope With the need to future-proof our people to meet current and prospective population needs more creative workforce planning and increased capability is key. The Capability Development Lead will work in collaboration and partnership with other members of Ko Awatea and key stakeholders to identify drivers for change that will enable the development of workforce capability, to have the right staff, who have the skills, competencies and behaviours to improve quality of care, patient safety and patient and staff experiences. 3
They will be challenged by a range of complex strategic and operational issues, these will require customised solutions to meet the requirements of the service. There will be demands to meet deadlines, maintain accuracy and the quality of information. Situations they encounter will call for tact and diplomacy and will require information to be handled in a discreet and sensitive manner. They will be empowered to make decisions and recommendations relating to organisational development and initiatives. Will be expected to act on own initiative and utilise problem solving skills to develop innovative approaches to resolving issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties. Challenges and Opportunities Engage with all CMDHB staff, patients, family and whaanau to enhance the patient experience to ensure better health outcomes. Ensure all building capability activities support the organisations strategic direction and result in tangible organisational and professional development outcomes Balance resources to provide support for both unique service requirements and overall organisational needs. Work with the whole of system CMH teams in change and transformation, moving towards a contemporary learning future. Key Accountabilities Ensuring that programmes of activity related to capability building are coordinated and collaborative making the best use of resources within Development & Delivery, Building Capability, Ko Awatea and across CM Health Provide a planning framework that allows capability building programmes of learning to integrate into other Ko Awatea / Counties Manukau programme activities Closely link to the current Ko Awatea learning principles and goals Make sure that Ko Awatea learning is cognisant of the requirements and key success factors of its workforce Highlight the key capability, adoption and learning requirements that will need to support the change. Work with the organisation to develop the most appropriate approach to design, development and delivery of learning to support capability development within the transition timeframes. Develop a strategy which is both robust enough to deliver the needs of a complex programme across a wide target audience, but also flexible enough to cope with major changes in programme design. 4
Ensure that learning is effective, high quality and gains buy-in from the impacted communities Support the strategy setting for how the organisation will be structured to support wider business strategies. This includes workforce structure and competencies. Prepare Counties Manukau Health for the workforce implications of the change process, including people management, staff engagement and capability development. Using analytical, creative and interpersonal skills build relationships with relevant stakeholders and external partners to develop and implement a variety of development activities To support and enable the development of an organisational culture where staff feel valued, supported, involved, engaged and empowered. Support effective communication and engagement with all staff across the organisation to understand key issues and problems, and support them to identify solutions. Apply specialist knowledge and expertise in areas of leadership and management development, team development, change management, co-design and organisational transformation. Provide leadership at all levels and support the organisation by developing and using best practice models and solutions. Take an active role in all meetings to ensure that the work of the team is promoted and maximised Provide high quality facilitation, capability building & learning strategies and the development of innovative solutions, support the development of the organisations internal learning capability Keep up to date with relevant best practice, relevant legislation, policies and processes to ensure that all aspects of our work where relevant meet statutory and other requirements Self and Others Is able to reflect on one s own personal skills and performance to identify both strengths and development needs Using appropriate mechanisms contribute to the development of other staff Is able to consistently maintain standards of honesty, integrity and reliability Cultural Safety - Commitment to the principles of Treaty of Waitangi Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices. Health & Safety Recognises individual responsibility for workplace Health & Safety under the Health & Safety Act 1992 Ensure a safe working environment and safe working practices. Planning, leading, organising and controlling Health & Safety activities directed at preventing harm in the workplace, in consultation with Health & Safety employees and representatives for the area. Ensure that all accidents/incidents in the workplace are investigated, and that hazards are recognised and adequate controls put in place. 5
Person Specification Person Specification Essential Desirable Assessed By Education And Qualifications Degree qualification (e.g. business management, organisational development, human resource management, psychology or a related discipline/equivalent). Masters level qualification in relevant discipline. Experience Shows a clear understanding of the organisation, its activities and structures. Takes this into account during planning and delivery. Develops solutions and approaches based on a thorough analysis of the issues. Drafts and implements plans to achieve agreed outcomes. Applies professional tools and techniques to transform the organisation. Seeks to enhance individual, team and organisational capability. A track record of involvement in transformational organisation development activities, change management, including learning and development initiatives. Demonstrated ability to promote, embed and facilitate improvement, innovation and change initiatives. Ability to think strategically, creatively and laterally in healthcare and primary care delivery possibilities. Proactively seeks to engage with key stakeholders to gain their buy-in and support. Uses compelling and clear arguments to influence and convince others. Demonstrated ability to meet deadlines without compromising the quality of the work undertaken. Ability to work across team, professional and agency boundaries sharing skills, knowledge and visions with others. App Form Interview Ref s 6
Ability to proactively seek to engage with key stakeholders to gain their buyin and support. Uses compelling and clear arguments to influence and convince others. Ability to inspire enthusiasm and belief in others, articulating and sharing a vision. Enables others to bring about and sustain improvements in service delivery. Experience in group facilitation methods and presentation skills. Demonstrates commitment to and enthusiasm for on-going personal development. Skills, Knowledge And Abilities Highly developed written, presentation, negotiation and verbal communication skills. Highly developed analytical and investigative skills. Understands the need for change and works to remove barriers and build consensus. Ability to contribute to the Organisational Development team by developing and using effective communication lines; including the provision of mentoring and coaching. Ability to build and maintain effective relationships and build partnerships with internal and external stakeholders. High level of IT literacy including Microsoft packages. Excellent organisational and planning skills, is able to identify priorities and plan appropriately. Personal Attributes Able to work flexibly to meet the needs of the service. Highly motivated, works on own initiative, strives to meet objectives and improvement goals and actively seeks opportunities to move forward. Open and enthusiastic willing to 7
explore new ways of working. Ability to develop effective working relationships and demonstrate credibility with colleagues to gain cooperation and assistance. Pays attention to detail with high standards of presentation. Updated January 2016 8