Trainer/Assessor Business Qualifications Casual Trainer/Assessor Nationally Recognised Training Programs Thank you for your interest in working as a trainer/assessor with the Business Growth Centre [the Centre]. We are calling for Expressions of Interest to deliver and assess the following qualifications. BSB40610 Certificate IV in Business Sales. BSB42615 Certificate IV in New Small Business BSB42015 Certificate IV in Leadership and Management BSB51915 Diploma of Leadership and Management To lodge your expression of interest please: provide us with your resume/cv; respond to the selection criteria in this information package; and indicate the qualifications you can deliver in your expression of interest. We engage our trainers/assessors as either employees or independent contractors. We will provide information to successful candidates on the engagement options. The Educational Services (Post-Secondary Education) Award 2010 applies to employees, and pay rates are above award. The Centre negotiates rates for independent contractors. Independent contractors must hold public liability and professional indemnity insurance. We will assess applications as we receive them and place successful applicants on an eligibility list for allocation to training programs. Please lodge your EOI as soon as possible. We anticipate that selected courses will commence from March 2016.
About the Business Growth Centre Information Package Our organisation dates back to 1998 when our name was the Lake Macquarie Small Business Centre (LMSBC). We now trade as the Business Growth Centre, retaining our legal name as Lake Macquarie Business Centre Ltd. We are a not-for-profit business development centre, business incubator and training organisation, governed by a group of highly successful local business owners on behalf of the Lake Macquarie community. Our purpose is to support and grow businesses. As a business incubator, the Centre provides support services to enable people to develop sustainable businesses that continue to grow. Our facilities include 15 light industrial units and nine offices. To assist and encourage business start-ups, we offer rental below the commercial market rate. Leases can be either short term or long term. We support our tenants by providing services relevant to their businesses. These support services include secretarial, bookkeeping, marketing and business planning. We also offer our tenants informal mentoring to assist their knowledge and skill development. As a Registered Training Organisation (RTO), we provide nationally recognised training in business and management from Certificate III to Diploma level. We also offer short workshops and seminars to assist tenants, business owners and employees to develop their businesses and/or business skills. As a Business Enterprise Centre (BEC) we support our members, tenants and local businesses by hosting networks and delivering business events. We offer business advice and assist new and established businesses in developing business plans, on a modest fee for service basis. The Centre s hosts the New Enterprise Incentive Scheme (NEIS) program in Lake Macquarie and on Central Coast, which has run for many years. The program assists start-up businesses through business management training and mentoring throughout their initial development stage. These businesses usually continue their association with the Centre past their involvement in the program, with some becoming tenants in our business incubator. We demonstrate our capacity to deliver projects to the community through our recent energy efficiency project for businesses in the Lake Macquarie local government area. The Department of Climate Change and Energy Efficiency provided funds for the project, which featured a successful partnership with Lake Macquarie City Council s Sustainability Department. We are also the home of the highly successful Lake Macquarie Business Excellence Awards, the premier local business event. Our most recent addition is the Lake Macquarie Business Network, which offers regular networking events across the local area. For more information about the Business Growth Centre, please visit our website at www.businessgrowthcentre.org.au BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 2
Our values Information Package As a community organisation, our clients are our priority. Our values guide our personal and work behaviours. You should only consider working with us if your values resonate and fit with ours. In our everyday work and all our interactions with others, we live our three fundamental values - integrity, respect and accountability. Along with these personal behaviours we also value: achieving excellence in everything we do quality seeking opportunities to model and promote innovation a positive team environment continuous improvement developing partnerships remaining a sustainable organisation About the position Position Description Position: Reports to: JOB SUMMARY Trainer/Assessor Centre Manager The role of a trainer/assessor is to provide quality training and assessment services to participants enrolled in courses at the Business Growth Centre (the Centre) within the Centre s VET system. ACCOUNTABILITIES The Trainer/Assessor is responsible for performing work in a manner that, at all times: Supports the Centre s compliance with the Standards for Registered Training Organisations [RTO s] 2015; follows the Centre s RTO systems, policies and procedures; and maintains all participants welfare and wellbeing. The Trainer/Assessor must also: prepare adequately for each training session; arrive early for each training session; attend validation and course review meetings; cooperate fully with Centre staff and management; maintain all assessment and training paperwork to the Centre s requirements; return all paperwork to the Administration Officer promptly; liaise closely with Administration Officer to ensure resources for training are available well in advance of session dates and are the current version; BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 3
ACCOUNTABILITIES manage participant, employer or other client enquiries or complaints in a timely and effective manner; complete all activity reporting requirements; and maintain personal currency of knowledge in relevant Training Packages and vocational industry. TECHNICAL COMPETENCIES Performance Area: Prepare for, deliver, assess and review training programs Plan, conduct and review assessments Responsibilities: Prepare thoroughly for each lesson with contingencies in place for flexibility Establish and maintain a safe learning environment Deliver training Review teaching and assessment Plan assessment Conduct assessments Performance expectations: liaise with Training Administration Officer to obtain necessary validated resources and recording documentation prepare lesson plans to incorporate entire content of unit/s of competency source or develop learning activities that are appropriate for the adult environment and relevant to the training program report accidents, incidents, near misses and potential safety hazards promptly to management keep learning environment tidy, organised and free from hazards supervise participants adequately to ensure the learning environment remains free from danger or abuse initiate and follow emergency procedures in appropriate situations, including emergency evacuation drills use appropriate adult teaching methods to support successful outcomes use age appropriate, culturally appropriate and gender inclusive resources provide all participants with an equal opportunity to learn seek participant feedback on training programs incorporate appropriate amendments to training programs distribute, collect and review participant evaluations, including Quality Indicator Surveys plan assessments according to Training Package guidelines, and use the Centre s assessment documentation administer prescribed assessment tasks, liaising with Training Administration Officer when a participant requires reasonable adjustment to address learning support needs assess participant progress regularly maintain a supportive environment throughout the assessment process BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 4
TECHNICAL COMPETENCIES Performance Area: Work within established systems Work within legislative and regulatory requirements Responsibilities: Review assessments and processes Maintain accurate participant records Understand and implement EEO, WHS, ethical practice and commitment to the principles of cultural diversity Performance expectations: conduct competency assessments that comply with the rules of evidence (valid, sufficient, current and authentic) and the principles of assessment (fair, flexible, reliable, valid) record assessment results according to the Centre s guidelines inform participants of their right to appeal assessment results provide feedback on assessment performance to participants promptly maintain participant confidentiality throughout the assessment process seek student feedback on assessment processes participate in validation processes ensure participants sign in and out of each session check attendance records for accuracy update records of assessment regularly inform Administration Officer of participant absences and withdrawals as soon as practicable To meet performance expectations, trainers/assessors must work within guidelines and other legislation noted in Team Handbook PERSONAL COMPETENCIES Competency area: Communication skills Interpersonal skills Results orientation Responsibilities: Communicate clearly in writing, selecting language, tone and format to suit target recipients. Speak in a clear, succinct manner and tailors language to suit target audience. Defuse and resolve conflict using tact and diplomacy Develop and maintain good working relationships Demonstrate awareness of cultural issues; recognise and accommodate cultural differences in order to interact appropriately Seek assistance when encountering significant problems Performance expectations: writes and speaks articulately conveys messages clearly proofreads written communication check for spelling and grammatical errors uses appropriate and respectful verbal and body language when resolving conflict interacts appropriately with all people in all situations adapts personal style to suit situation responds appropriately in a cultural context produces desired result within prescribed time frames remains personally accountable for performance BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 5
PERSONAL COMPETENCIES Competency area: Teamwork and professional development Responsibilities: Work with other people towards a common goal. Establishes effective collaborative relationships with other people in the organisation. Attends and participates in meetings and professional development activities Performance expectations: actively promotes strong team spirit demonstrates behaviour consistent the Centre s values communicates regularly with team members works within Centre s policies and procedures participates in professional development activities BEHAVIOURS Performs all tasks with accuracy and efficiency Maintains participant privacy at the highest level Demonstrates discretion, good judgement and confidentiality Communicates effectively at a high level and responds efficiently to achieve service level expectations Demonstrates self-motivation and drive, with a positive attitude Remains goal focused Maintains a professional standard of behaviour at all times Shows commitment to the Centre s values Demonstrates commitment to continuous improvement Builds long term positive business relationships Focuses on safety Works well within the team Remains adaptable and flexible Provides high quality customer service Supports the Centre s objectives and decisions Willingly assists others and shares information Demonstrates pride in workmanship Work Health and Safety We place significant emphasis on maintaining a safe environment for staff, volunteers, clients and visitors. All workers are required to comply with our Work Health & Safety guidelines and must: carry out duties in a manner which does not adversely affect their health, safety and welfare, or that of others; cooperate with measures we provide for health, safety and welfare; undertake WHS training provided and correctly use any information, training, personal protective equipment or safety equipment we provide; and report any risk to health and safety, and where practicable, take corrective action. BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 6
Performance Management Information Package Our performance management system helps staff develop capability and work optimally in our team environment. You will experience bi-annual performance appraisals, assist in identifying suitable professional development opportunities, and participate in professional development activities. Please note that continuing employment in this role is contingent upon your performance. BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 7
Applying for this position We will not employ or engage the services of certain people We will not engage your service or employ you if you were a director, committee member or senior member of staff of an organisation that has had: an Approved Provider List [APL] Contract terminated for non-compliance or poor performance a vocational education and training contract with a government agency terminated for noncompliance or poor performance its registration with a VET Regulator refused, cancelled or revoked We will not engage your services or employ you if you contributed [by act or omission] to any of the events listed above happening to an organisation or person. We will appoint to this position on merit. We demonstrate merit by assessing your suitability for the position, ensuring that we: base our assessment on the relationship between your work-related qualities and the work related qualities that you genuinely require when performing the duties of the position focus our assessment on your capacity to achieve outcomes that relate to the duties make our decision on your suitability using the assessment as our primary consideration Work-related qualities might include skills and abilities, qualifications, training and competencies, standard of work performance, capacity to produce agreed outcomes, relevant personal qualities and potential for future development. To apply for this position you must include: a cover letter with your contact details and how best to communicate with you (email or telephone/times) details of your experience and ability to adequately fill this role by addressing the selection criteria [see specific guidance on the following pages] an up-to-date resumé including o details of relevant work, including voluntary work o your employer for that work and the period of employment o your position and your responsibilities in relevant roles o education and training related to the position for which you are applying BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 8
o the names and phone numbers of at least two referees that relate to your employment o details of your relevant qualifications. We will ask you to produce your original documentation for verification purposes if your application is successful. Selection Criteria Please do not assume that we will know your experience, skills, knowledge and personal qualities from your resumé. The position description will help you understand the responsibilities and tasks of this role and the selection criteria identify the personal qualities, skills, abilities, knowledge and qualifications a person needs to perform the role effectively. In your application, write one to two paragraphs to explain how you can demonstrate your proficiency in each of the selection criteria through your previous employment/experience. In your response: set the context by describing the circumstance where you used your skills or qualities; and describe your role and actions in the situation including the results of your work, where applicable. The key to securing an interview for this position is your application. It is most important to demonstrate clearly to the selection panel how your qualifications, knowledge and skills enable you to meet the position requirements. If you fail to address the selection criteria, your application will not progress to the next stage. Essential Criteria 1. TAE40110 Certificate IV in Training and Assessment 2. Current or recent employment in a relevant industry area 3. The qualification you wish to deliver/assess, or a related qualification to at least the same level, or demonstrated equivalence through a combination of education and vocational experience 4. A professional development plan showing how you are continuing to develop your VET knowledge and skills as well as maintaining your industry currency 5. Willingness to gain a Working with Children Check clearance before commencing in the role 6. Ability to implement effective adult teaching practices for classroom and distance learners 7. Effective communication skills 8. Ability to work collaboratively with students and team members to maintain a supportive learning environment 9. Ability to work with people from diverse backgrounds BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 9
10. Commitment to quality assurance and workplace safety Submitting your Expression of Interest Email: Ensure that your file is in Word or PDF format, and is not larger than 5MB in size brett@mybgc.org.au Post: Confidential Brett Gleeson Centre Manager Business Growth Centre PO Box 2259 Gateshead DC NSW 2290 Progressing your application We will respond to you within 14 days of receiving your application. We will assess your application against the selection criteria in this information package. If you progress to the next stage, we will invite you to attend an interview. We may hold second round interviews if there are several strong contenders. If you progress beyond the interview stage, we will contact your referees. Please ensure you have your referees permission to include them in your application. We will make an offer of employment to our preferred candidate following referee checks. If you are unsuccessful at any stage of the selection process, we will advise you either verbally or in writing. Contact details If you have any questions about this position, please contact: Brett Gleeson Centre Manager Business Growth Centre Phone: 02 4942 3133 Email: brett@mybgc.org.au BUSINESS GROWTH CENTRE VERSION 1.1 17/02/2016 PAGE 10