JOB DESCRIPTION SECTION MANAGER SPORT, LEISURE, TRAVEL AND TOURISM, CATERING AND HOSPITALITY 4. TO ACT AS INTERNAL VERIFIER AS REQUIRED.

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1 JO DESCRIPTION POST TITLE: NVQ ASSESSOR CATERING AND HOSPITALITY POST REF: 12/41 REPORTS TO: JO PURPOSE: SECTION MANAGER SPORT, LEISURE, TRAVEL AND TOURISM, CATERING AND HOSPITALITY 1. TO PLAN AND PROVIDE TRAINING TO STUDENTS LEARNING PREDOMINANTLY IN THE WORKPLACE. DATE: AUGUST TO ASSESS LEARNERS IN THE WORKPLACE. TO DEVELOP AND CO- ORDINATE ASSESSMENT IN THE WORKPLACE. 3. TO RECORD AND TRACK WORKPLACE ASSESSMENTS AND ENSURE THAT CANDIDIATES ACHIEVE THEIR NVQs IN THE SPECIFIED TIME PERIOD. 4. TO ACT AS INTERNAL VERIFIER AS REQUIRED. 5. RECRUITMENT OF NEW CLIENTS GENERAL RESPONSIILITIES: 1 All forms of assessment work in workplace assessments of candidates. 2 Undertake all associated organisational and administrative work, grading and record keeping. 3 Curriculum development in terms of contributions to evaluations and course reviews as appropriate. 4 Contribute to course co-ordination and management including participation in quality assurance performance review system. 5 Participation in College s Performance Review System and in service training staff appraisal. 6 Ensure a safe working environment in accordance with legal requirements, College regulations, policies and guidelines. 7 Undertake such other duties as may be required from time to time by the College that are within the level and responsibility appropriate to the grade of the post.

2 SPECIFIC RESPONSIILITIES 1. To achieve student numbers targeted by the catering section each academic year, for workplace learners via enrolment and successful completion of courses 2. Follow leads for new students as directed by the College usiness Development Team 3. Coordinate registration of students and workplace with Learning Skills Council 4. To undertake initial assessment with learners to ensure they meet the qualification and award specifications and are suitable to enter the programme, identifying, if appropriate, any additional support requirements. 5. To develop and carry out the assessment plan in conjunction with the learner, setting and, where necessary, modifying learning targets and paying attention to health and safety and equal opportunities. Agree arrangements for assessment with learner and, if relevant, the employer including protection of confidentiality, dealing with sensitivities, contributions to assessments from others and update and review arrangements. 6. To observe and assess learners, using an agreed range of methods that are fair, safe, valid and reliable, to ensure the quality standards of Canterbury College and the relevant Awarding odies are met. 7. To act as a mentor to learners, providing information guidance and support and ensuring all learners are on target to achieve within the specified timeframe. 8. To produce reports and recommendations indicating performance improvements and to feedback to all learners on assessments. 9. To keep effective records of work so there is a clear demonstrable audit trail around the planning and decision making process. 10. To supply accurate and timely information to the Section Manager regarding registration, accreditation, progression and certification of learners to enable formative and summative verification. 11. To manage a workload of learners, ensuring targets are met and delivered on time. 12. To be responsible for the full quality assurance of own caseload of training and assessment interventions with learners receiving learning and development through Canterbury College 13. To be responsible for the delivery of all qualifications and awards Canterbury College is accredited to deliver, in line with the appropriate Awarding ody/ies guidelines 14. To support the Section Manager, including actively contributing to the development of Quality Assurance processes and procedures in team and standardisation meetings. 15. To contribute to the planning, updating and, where necessary writing appropriate course material to meet learner needs and quality framework. 16. Where required to carry out internal verification duties by sampling and examination of portfolios formative and summative verification and to keep up to date sampling plans and internal verification records for audit purposes relating to external verification and quality processes. 17. Visit companies to undertake assessment and verification activity 18. Liaise with the External Verifier, Section Manager and Internal Verifiers to develop and implement the Internal Verification Strategy 19. To identify and share good practice

3 20. To take ownership of own technical and vocational competencies in the areas responsible for assessing 21. To liaise with relevant Canterbury College staff to ensure opportunities for Canterbury College are maximized. GENERAL EHAVIOURS 1. The College expects that you will work to the highest professional standards and undertake your responsibilities to the best of your ability, setting an example to the staff that you lead and that you will encourage them to work as a professional team. 2. You will be responsible for protecting staff and learners from all preventable harm as per College Safeguarding procedures. 3. You should be courteous in your dealings with colleagues, students and visitors to the College. 4. You will exhibit a positive drive in your desire and efforts to provide learning that will support the College s learning strategies at a level acknowledged as being at the highest level within the further education sector. 5. As an Assessor in the College you will act with integrity and probity. TERMS AND CONDITIONS Canterbury College scheme of conditions of service 18.5 hours per week. Established Post. Salary grade: 23,851-25,454 pro rata, per annum Occasional evening and weekend work will be necessary. Canterbury College is an equal opportunities employer.

4 PERSON SPECIFICATION NVQ Assessor Catering ALL STAFF ARE EXPECTED TO UNDERTAKE CPD Requirement Means of assessment Application Interview Reference form Skills and ability Effective written and oral communication / Effective organizational skills and ability to work to deadline / Effective teamwork skills / Ability to motivate, encourage and support students / Familiarity with the use of I.T. Essential / Interest in and understanding of student-centred learning Ability to contribute to curriculum development Actively contribute to the College s Safeguarding practice, procedures, culture and ethos Abilities / Abilities of instructing employees/trainees Up to date working knowledge of Catering and Hospitality industry requirements Working knowledge of the requirements of Awarding odies Experience of NVQ assessment Ability to teach on NVQ programmes Desirable / Specialist knowledge Specialist knowledge in the field of Catering and Hospitality Education Degree or appropriate professional /vocational qualification (minimum level 3) Essential / Assessor/Verifier Awards Essential / Teaching Qualification (or willing to work towards) I.T. Level 2 (or willing to work towards) Desirable / Maths & English Level 2 e.g. equivalent to GCSE grade C or above Essential /

5 Competency Key indicators and Positive indicators (what we are looking for) Negative indicators (what we are not looking for) Self management Communication and working with others Resource Management Personal resilience, managing stress, personal effectiveness & efficiency, selfmotivating, enthusiastic, confidence, selfawareness Collaborative, good manners, sharing knowledge, listening, giving and receiving feedback, engaging and networking, negotiation, influencing, presentation skills, public speaking udget management, planning, organisation, prioritising, results focus, quality focus Critical thinking Learner-focus, accuracy, attention to detail, analytical, decision making, judgement, problem solving, creativity, innovative, meeting deadlines Adaptability Adaptable, flexible, multi-tasking, dealing with new situations Works unsupervised and can motivate self Produces results under pressure Can manage in stressful situations Pushes for the best results Contributes ideas and identifies opportunities to work with others both within the team and across the organisation Willing to provide feedback to sectional colleagues when requested Produces succinct presentations and reports for senior colleagues Understands when to seek senior advice on potentially delicate negotiations Sets and monitors performance against quality and results orientated targets. Focuses on both short and long-term goals Makes the best of internal/external resources and coordinates well with external partners to best meet the needs of the College uilds contingency into projects taking into account possible outside factors Determines and clarifies the exact requirements of any situation Checks information for accuracy and raises concerns if information is inaccurate Extracts the key points succinctly, clearly and accurately Puts forward suggestions for improvement concerning current processes or systems Tries different ways of doing things to get the best results Overcomes obstacles and is not deterred by setbacks; checks assumptions and first principles and works out alternative approaches Reacts proactively to new challenges and Needs supervision and lacks motivation Unable to work under pressure Unable to effectively cope in stressful situations (when situation is familiar) Only interested in completing the task and not in the level of output Pays lip-service to cross-organisational collaboration and fails to identify opportunities for working collaboratively Unwilling to seek advice when negotiating with others on complex or delicate matters Too focused on tasks or projects that are not strategic priorities Over commits themselves or section Does not take into account resource or budgetary factors when making decisions Fails to build sufficient contingency into plans and projects Does not utilise information effectively and presents reams of description without extracting major points. Does not question and review current systems and processes used Fails to seek and accept constructive feedback from colleagues on ideas Gives up easily when faced with obstacles Is unwilling to consider new ideas or approaches Is unreceptive to and overly critical of changes to their normal tasks

6 works in a flexible manner to produce solutions Provides feedback and participates on discussions surrounding new ideas approaches or projects Delegates effectively, setting clear expectations and authority Monitors results and feeds back to team on a regular basis Recognises others contributions and acknowledges their limits Helps others to identify ways to improve their performance Prioritises supervisory responsibilities and carries them out in a timely fashion Understands and can identify learner /staff/ partner needs and looks for opportunities to improve their experiences Demonstrates respect and discretion when dealing with staff Does not participate in discussion around new ideas, approaches or projects Managing People and relationships Delegating, empowering, motivating others, developing staff, building rapport, discreet, empathetic, diplomatic, managing conflict Fails to supervise others effectively Fails to treat all staff fairly and consistently; plays favourites Fails to recognise others contributions Fails to set clear expectations and authority when delegating tasks Is unavailable to the people they manage Leadership Vision and strategic direction, inspiring others, managing change, developing team, entrepreneurship, espouses College values and ethic, analytical and problem solving, self belief Emotionally intelligent; understands the emotional responses of others to challenges and their impact on others Adapts style appropriately when leading different people in different situations Thinks long term Keen to see direct reports /team members take credit for successes Takes time to know team Fails to recognise effects of own behaviour on others Avoids conflict situations